FUJ00078612
FUJ00078612
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 13
Known Issues encountered
[MOT Call Ref IDescription Resolution Raised I Existing
During PinICL
F-9902180098 I Various daily reports display pre _I Awaiting confirmation with Product [6 Day- 119950
Horizon migration transactions Management? Pass #1
E-9902190100 [Unable to perform carded casual I Casual Agent encashment of Ric MOR3
Horizon agent encashment generated payment on KPR - further
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 [Unable to perform manual foreign I Agreement between Colin Oudot/Peter_IMOR3
Horizon encashment during hybrid Jeram that the system will prevent
migration period manual foreign encashments generating
card impounds when R2 counters are
attached to Ric Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
OE Operational Error
cc Close to be Confirmed
Closed_I Closed
KPR Issue identified as a known problem
Incident IHD Ref/Area I Description Resolution PinICL Priority Action
Ref.
01 / 01 I F-9902170087 I No Welsh ATP Received Ongoing discussion as to whether ‘Low }Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
01 / 02 IE-9902180047 I Data entry mistake made during Awaiting confirmation from 21795 Med. UL
Horizon manual migration - Availability of _IMigration team - Steve Grayston
procedures to workaround ‘confirms that he would like to see
the HFSO guide updated to
reflect procedures when errors
made (ie. receipt of Error Notice,
e.t.c,) - Call currently with
Pathway procedures
01/03 I E-9902180049 I Rod Licences only divisible by £16 I Migration specific Rod Licence 21796 Abed Closed
Horizon in receipts table during MiMan product introduced for Live Trail Low LT
migration - will not be implemented in MOT
(02 / 01 I E-9902180079 I Unable to produce impound weekly I Releated to PC21871 21806 Med IClosed
Horizon reports Low Dup.
02 / 02 I E-9902180087 I Unable to receive order book Due to OBCS Stop Service not 21812 Med. [Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
02/03 I E-9902180094 I Procedural - Declaring stock on Procedures updated in version 6.3 I21818 Low IClosed
Horizon shared Stock Unit - procedures out Proes
of sequence
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
02 / 04] F-9902180095 I No transactions shown on daily BES I Pathway plan to deliver a work — I21821 Med UL
Horizon encashment report package to resolve this issue Low
within the current MOT cycle.
(02705 IE-9902180098 [Various daily reports display pre [Known issue raised in 6 day as [21820 Med= [Ur
Horizon migration transactions PC19950 - Awaiting confirmation. Low PDMGT
z Closed
UPDATE : to be resolved for LT LT
(02706 [E-9902180104 IUKPA fees only divisible by £21 in_ [Migration specific UKPA product [21826 IMed. [Closed
Horizon receipts table during MiMan introduced for Live Trail - will LT
migration not be implemented in MOT
02/07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837 Med.” ‘Closed
Horizon receipts table during MiMan introduced for Live Trail - will Low LT
migration - should be able to cater _ I not be implemented in MOT
for mono TV fees as well
02 / 08 I E-9902180138 I Card swiped before being activated I Discussion required between 21840, chee UL
Horizon was then subsequently impounded {Pathway & Product Management Low
as to whether a fix for this issue is
required for R2 or R2+
103 / 01 I E-9902190014 I Welsh BES receipt printing in left Fixed for live trial 21842 Low IClosed
Horizon margin LT
103 / 02 IE-9902190054 ICustomer ‘s address changed to ‘Due to address change and stop [21855 High* UL
CAPS NFA on day -2. Later on the same _ being applied on the same day. Med
day card was reported lost. Anew _ IThese 2 actions should have been.
[card was expected on day 2, but did I intercepted by Pathway, and a
not arrive (it had not been ordered) Inew card generated.
UPDATE - priority downgraded
by CAPS, and confirmed by
Product Management
(03 703 [E-9902190056 I Weekly reports printing nil figures I Work package to resolve this due [21856 Med. [Closed
Horizon to be applied overnight - Will be LT
fixed for Live Trial /02/99
103 / 04 I F-9902190073 {Stamp and cash declared correctly - IFix in development 21861 Med. UL
Horizon use of edit icon introduces
discrepancy
03 / 05 [E-9902190100 [Unable to perform carded casual _ [Existing issue raised during, [21870 Med. Closed’
Horizon agent encashment MOR3 - Now closed as being Dup.
tracked under issue 09 / 22
103 / 06 I E-9902190108 I Incorrect information from the help I Call closed. Help Desk have Low Closed
Horizon desk when activating a card tightened Procedures. NFA
103 / 07 I E-9902190111 I Unable to perform foreign Hybrid encashment problem 21880 Med. Closed
Horizon jencashment raised during MOR3 KPR
UPDATE: Now closed and
included on KPR
[037 08 [E-9902190122 [BES daily encashment report does [Duplicate of call raised during [21884 [Low (Closed
Horizon not report to event log E2E Dup
UPDATE: Work package applied
on Thursday has not resolved
this issue
103 / 09 I E-9902190123 I Incomplete manual benefit Procedures to be updated 21886 Low UL
Horizon jencashment receipt
[03.710 _[F-9902190125 I Incorrect MOP enforced when No fault found-Mayraisea CP [21888 [Low er
Horizon session settled automatically, jas an enhancement IClosed
NFA
03/11 I F-9902190127 I AP transactions omitted for counter 21889 ‘Med. UL
Horizon daily summaries
03.712 [E-9902190131 I Volume figures showing on office _ [Fixed for Live Trial 21894 [Med= [Closed
Horizon balance and office balance snap- Low LT
shot incorrectly after migration
103 / 13 I E-9902190133 I Transactions doubling up on scales_I Pathway unable to reproduce 21895, Ur
Horizon Jand personal a/c cheque deposit - Low —_I Close
single transaction displayed as two NFA
duplicate items on stack
106 / 01 I E-9902220105 I Procedui conflict with advice Procedures to be changed 21955, ‘Low UL
Horizon from the help desk
[06 702 _[F-9902220108 [Additional parcel services not Referred to OSG? 21956 [Low UI
Horizon available OSG
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
106 / 03 I E-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 }21958 Low UL
Horizon revaluation message as expected
106 / 04 I F-9902220113 To receive book and issue book ‘Caused by OBCS Service not 21959 Med. Closed
Horizon running at counter - already LT
raised as issue 02 / 02, resolved.
106 / 05 I E-9902220128 I No transactions shown on ‘BI Known problem raised during, 21963 Med* Closed
Horizon daily encashment recovered’ report _Ipreproval activity - Closed as Low Dup.
duplicate of issue 02/04
106 / 06 I E-9902220203 I No line for entry of Counters Raised and closed in MOR3, 21973 Med” Closed
Horizon Revenue should bea line available during Low LT
MiMan. Product to be used is a
non-core product which has not
been requested
(06 / 07 I E-9902220207 I Event log does not report all events I Fixed for Live Trial 21972 Low IClosed
Horizon jand duplicates others LT
106 / 08 =I F-9902220208 I Unable to logon to training mode 21976 ‘Med. UL
Horizon
111 E-9902230020 I Failure to collect Horizon Control File delivered to HAPS Gateway Med.
HAPS, File, Log shows Access Denied. PC by 18:45pm - Resolved by OE
Subsequently no Horizon file for IPathway
day 6 was received by HAPS.
107 / 01 I E-9902230008 I The following products are omitted IThese products should map to 21984 Meds LE
from the office balance snapshot ICash. New version of MiECCO’ Low ‘Close
MVLV11, AP receipts , UKPA’s AP Ito be used during Migration LT
smart, PB deposit, green giro check, I preproving exercise will map
PB cheque encashment produced I these items to cash.
after MiECCO migration .If these
figures were displayed the report will
Iequal the pre- migration balance.
107 / 02 IF-9902230011 I Produced transaction log for stock I Evidence available at MO if 21983, Low UT
unit AC, and checked off days required. Close
activity. Allis correct except the IUPDATE : Cannot reproduce, NFA
volume for 1 transaction. One and can confirm that fixed price
Postage stamp for £10.63 was sold, Istamp products are displayed
but the volume shows as 2on the — Ieorrectly on the transaction log
transaction log.
107 / 03 I E-9902230060 I Procedural - There is no touch X Procedures confirmed as incorrect I21999 Med.* IClosed
icon on the system to re-enter the __I- will be raised during the Fagin Low NFA
users password when a mistake review
lentering the password has occurred.
107 / 04 I F-9902230068 I Procedural - EPS191 - when an Procedures confirmed as incorrect }22000 Low IClosed
‘Small Packet item, Zone 2 2.1kg is I- will be raised during the Fagin Proes.
selected on screen from the pick —_Ireview
list, the procedures don't mention
the error screen (message: TOO
HEAVY PLEASE SELECT AGAIN)
107 / 05 I F-9902230071 I Receiving OBCS book into office IColin Oudot has confirmed that —I22002 Med. * UL
Jand redirecting out are not JOBCS is not available in Northern
accessible either by touch screen _[[reland - Call left open as OBCS.
nor by keyboard, to enable to input _ [icons should be marked ‘No
books details. Other icons on page I Entry’
are working. Occurred at Northern °
Ireland Outlet onl
107 / 06 I F-9902230075 _IWhen trying to encash OBCS, book IThis problem is now fixed, but still I22003 IClosed
lerror Message " Query result unable [needed to be logged. Similar Low OE
to contact HOI occurred yesterday 220299, when
trying to receive and issue book
raised on PC0021959.
[07 7 07 __I£-9902230077 [Procedural - OBC 009V6.08 , WhenIProcedure change to User Guide [22005 ILow Ur
lencashing a Benefit on a Bar-coded Iand PPD to be made IClosed
book it says With Any Menu Procs.
displayed, scan the bar-code on the
lorder book. If you do this you get
the message INVALID MODE: THE
CURRENT MODE IS NOT
JALLOWED FOR
THIS EVENT User Guide should
say AT
THETRANSACTION/SERVE
CUSTOMER screen.
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
107 / 08 I F-9902230079 IAll Events Event Log. There are No fault - counters are delivered —}22004 Low Closed
entries on the event log that state and installed in CAP 1. The NFA
that after manual migration the Migration tool sets the CAP to
stock units have rolled from CAP1 I whatever the user specifies
BP1 to CAP33 BP1. This should
read CAP32 BP1 to CAP33 BP1.
Evidence available at MO if
required.
107 / 09 I F-9902230082 I Procedural - In user guide OBC009 Evidence and suggestion can be I 22006 Low Ur
information should be the other way Iobtained from MO. Close
around, where box for has barcode IUPDATE : Procedures to be Procs.
been read the yes and no arrows I changed
should be swapped around. Also
there is no instruction for what
happens if the query result screen
[comes up.
107 / 10 IF-9902230083 I Procedural - Settlement procedure I Procedures confirmed as incorrect I22021 Low IClosed
EPS261 - ‘Yes’ & ‘No options - will be raised during the Fagin Proes.
incorrect after ‘Savinas Stamp teview
tendered option
107 / 11 I E-9902230134 I Scales Transaction Inland Parcel ‘No fault - scales weight limited to. Med. Closed
7800g. Pick List displayed Too I6kg, although Parcel tariff exceeds NFA
Heavy message this amount
112 E-9902240015 I Interrogation of the HAPS Gateway IResolved by Pathway Med. * Closed
HAPS PC has detected two files, but failed OE
to pick up either.
113 E-9902250006 {No Horizon file to pickup from HAPS Med. * Closed
HAPS Gateway PC OE
087 01 I E-9902240016 [ORCS- Unable to perform Med.* {Ur
Horizon jencashment at Northern Ireland
Outlet
108 / 02 I F-9902240020 I EPOSS - Report referred to Med. * UL
Horizon incorrectely On Event Log
[087 03 I F-9902240028 I EPOSS - SU Balance snapshot Med.* UI
Horizon repeated 6 times on Event Log
Report
08 / 04 I F-9902240031 IEPO Transactional data receipts ICall closed - related to 07 / 01 Med. * UE
Horizon and payments not migrated Close
correctly on to office balance snap Dup.
shot
108 / 05 I F-9902240041 I Training Mode - Unable to enter Related to PC21976 Med. * IClosed
Horizon Training Mode at two of three Dup.
counters
08 / 06 I E-9902240043 [EPC stock data on stock unit Med. * UL
Horizon balance snap shot not migrated
correctly
08 / 07 I F-9902240049 I Hardware - Counter Printer Not Med. * UL
Horizon Working
108 / 08 I E-9902240053 I EPOSS - Scales Transaction Med. * UL
Horizon
(08 709 [F-9902240081 _IBES-Impound Notice Appeared [Due to Operator error ‘Med.* [Closed
Horizon When Not Expected NFA
108 / 10 I E-9902240086 I EPOSS - Card impound report Med. * UL
Horizon showing incorrect information
(08/11 I E-9902240132 I Hardware - Watford R2 Counter Operational Issue - counter Med. * aE
Horizon Failure swapped out Closed
OE
08712 _[F-9902240136 I BES- Payment Locked After Med.* [Ur
Horizon Voiding Transaction
108 / 13 I E-9902240142 I BES - Agent Details Missing From Med. * UL
Horizon ATP
108 / 14 I F-9902240152 I EPOSS - Cash Flow Report Is ‘Low * UL
Horizon Incorrect
108/15 I E-9902240153 IEPO ame PUN impouded Low * UL
Horizon twice is displayed twice on PUN
Impound report
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FUJ00078612
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
108 / 16 I F-9902240155 I Procedural - Producing BES Procedures confirmed as 22101 ‘Low * LE
Horizon Reports Weekly incorrect - will be raised during Closed
the Fagin review Procs.
08717 I F-9902240158 I EPOSS- PUN Impound report Tow* {UT
Horizon produced by all users show the
same Impound
(08 718 [E-9902240159 ]EPOSS - Migration Figures Appear [Reports produced post-migration Med.* [GF
Horizon IOn Counter Weekly Reports will be witnessed during the Closed
Migration pre-proval exercise LT
108 / 19 I F-9902240160 I EPOSS - Suspense Reports Shows Med. * UL
Horizon Incorrect Information
108 / 20 IE-9902240164 I Procedural - Cutting off Weekly Procedures confirmed as 21070 Low * UL
Horizon Counter Summaries. incorrect - will be raised during Closed
the Fagin review Procs.
108 / 21 I E-9902240165 I EPOSS - Cheque Listing Report Will be fixed for LT Med. * Closed
Horizon Displays Pre Migration Transactions. LT
In BP 02
08722 _IF-9902240166 I EPOSS - volume displayed as Tow* [UT
Horizon negative on daily Cheque Listing
Report
108 / 23 IF-9902240167 I Procedural - Incorrect instructions I Procedures confirmed as 22110 ‘Low * Ul
Horizon when voiding a BES payment incorrect - will be raised during Closed
the Fagin review Procs.
(08 / 24 I F-9902240168 I Procedural - Missing Procedure Procedures confirmed as 22111 ‘Low * Ur
Horizon When Voiding BI ‘eceipt ATP incorrect - will be raised during IClosed
the Fagin review Procs.
087 25 [9902240169 [Procedural - Incorrect Procedure Med.* {UI
Horizon Recovering BES Transactions
108 / 26 I E-9902240170 I Volume of AP transactions on Low * UL
Horizon balance snapshot and office balance
108 / 27 IB-9902240171 {Scales - Stack entries double up in Low * UL
Horizon Best Fit Option
087 28 [F-9902240172 [Procedural - Incomplete Tow* [Ur
Horizon. Encashment Procedures
08 / 29 I F-9902240174 I Procedural - the procedures are not IProcedures confirmed as 22117 ‘Low * UE
Horizon clear if an invalid value is entered _ incorrect - will be raised during Closed
when entering a transaction the Fagin review Procs.
08 730 _[E-9902240175 [Procedural - Declaring stamps offers I Outdated version of procedures Tow* [UT
Horizon incorrect options provided - current version of Closed
EPS311 (v6.3) correct NFA
108 / 31 I E-9902240177 I Procedural - Procedure unclear on Low * UL
Horizon BES Temp Token report
08 / 32 I E-9902240178 IEPOSS- Local schemes icons -no {Closed - No Fault - conforms to ‘Low * fey
Horizon indication of underlying menu OPS Menu Hierachy document Close
NFA
08733 _[E-9902240179 [Procedural - Details of printed Tow* {Ur
Horizon receipt missing from procedures
108 / 34 I E-9902240180 IEPOSS - zero’s displayed on Related to PC20280 - System Med. * Ur
Horizon Counter daily Giro Summary with I performing as expected Close
nil transactions NFA
108 / 35 IF-9902250014 IEPOSS - Declaration discrepancy —_ICall Closed as a duplicate of Med. * UL
Horizon when using Touch Screen issue 03 /04 Close
Dup.
108 / 36 IF-9902250015 I Procedural - incorect prompt during, Med. * UL
Horizon Balancing Individual Stock Unit
08 / 37 I E-9902250018 I Procedural - Options displayed Med. * UL
Horizon incorrectly during Stock Unit
balance process
08 / 38 I E-9902250019 I EPOSS.- Balance Reports CAP Med. * UL
Horizon Warning Incorrect
08 / 39 I E-9902250021 I EPO Incorrect volume on PO Med. * UL
Horizon paid (Counter Weekly)
108 / 40 I F-9902250026 I Procedural - Two different end of Low * UL
Horizon day procedures
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FUJ00078612
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
108 / 41 I F-9902250028 I Procedural - No procedure for Procedures confirmed as 22139 ‘Low * LE
Horizon multiple sales, incorrect - will be raised during Close
the Fagin review Procs.
[08 742 _[F-9902050080 I EPOSS- Settlement icons Tow* {UT
Horizon
108 / 43 I E-9902250012 I Ref. Data- Missing local products, Med. * UL
Horizon lexpected at outlet
TIP 685 I F-9902240065 I TIP received transaction file which IExplanation provided by Peter Med. * UL
TIP contained an unrecognised item id _IJeram - item generated during,
jof 20000 migration process, and will be
investigated as part of the
migration-specific incident review
TIP 686 I F-9902240084 I TIP received transaction file which ‘Low * UL
TIP [contained invalid transaction modes
109 / 01 I F-9902250012 IEPOSS - Missing local products Med. * UL
Horizon
109 / 02 I E-9902250014 I EPOSS - Stamp Declaration Using Med. * UL
Horizon Flat Touch Screen
109 / 03 I E-9902250015 I Procedural - Balancing Individual Med. * UL
Horizon Stock Unit
109 / 04 I E-9902250018 I Procedural - Balancing At Stock Med. * UL
Horizon
[097 05 I E-9902250019 [Balance Reports CAP Warning Med.* [UI
Horizon Incorrect
109 / 06 I F-9902250021 I EPC Incorrect volume on PO Med. * UL
Horizon paid (Counter Weekly)
09.7 07 I F-9902250026 I Procedural - Two different end of Tow* [UT
Horizon day procedures
109 / 08 I E-9902250028 I Procedural - No procedure for Low * UL
Horizon multiple sales.
109 / 09 I E-9902250030 I EPOSS - Settlement icons. Low * UL
Horizon
109 / 10 I F-9902250065 I Access Control - Soft reboot allowed Med. * UL
Horizon on system
109 / 11 I E-9902250068 I Procedural - Incomplete procedures IProcedures confirmed as 22154 Low * UE
Horizon lon pick lists incorrect - will be raised during Close
the Fagin review Procs.
09.712 _IF-9902250069 I EPOSS- Office weekly summaries Tow* {UI
Horizon preview suspense account
109 / 13 IE-9902250073 I Procedural- producing office report. Low * UL
Horizon.
109 / 14 I F-9902250075 I EPOSS - Weekly reports. Transfer Med. * UL
Horizon in report showing previous BP
figures
109/15 I B-9902250109 I Hardware - Repleneshing, Low * UL
Horizon consumables.
109 / 16 I F-9902250112 I EPOSS - Event log shows wrong, Med. * UL
Horizon information
109 / 17 I B-9902250115 I Procedural - Using scales. ‘Low * UL
Horizon procedures incorrect
109 / 18 I F-9902250119 I AP- AP reports not aligned Low * UL
Horizon.
109 / 19 I F-9902250120 I ACCESS CONTROL - Log on after 3 Med. * UL
Horizon attempts failed.
109 / 20 IB-9902250123 I Procedural - producing office cash Low * UL
Horizon account.
109 / 21 I E-9902250131 I BES - Encashment from a different Med. * UL
Horizon territory
109 / 22 I E-9902250150 I BES - Unable to perform casual Related to Issue 03/05 Med. * UL
Horizon agent encashment
109 / 23 IE-9902250157 I Procedural - Errors when office Procedures confirmed as 22189 Low * Ul
Horizon balancing incorrect - will be raised during Closed
the Fagin review Procs.
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
109 / 24 I F-9902250158 I Procedural - Printing office IOutdated version of procedures I22190 ‘Low * LE
Horizon snapshot provided - current version (v6.3) Closed
correct NFA
[097 25 _IF-9902250161 [Procedural - Daily BFS Reports [Procedures confirmed as aot [Med * Yr
Horizon incorrect - will be raised during Closed
ithe Fagin review Proes.
109 / 26 I F-9902250162 I Procedural - Daily summary cut off Low * UL
Horizon.
097 27 _[E-9902250164 [Procedural - Adding New User Med.* {UI
Horizon
109 / 28 IF-9902250170 I EPOSS - Daily event log not Will be fixed for Live Trial Med. * a
Horizon matching events Closed
LT
109 / 29 I E-9902250176 I BES - Unable to change customers Med. * UL
Horizon nominated Post Office
109 / 30 I E-9902250177 I EPOSS - Unable to produce cash Med. * UL
Horizon Jaccount report
109 / 31 IF-9902250117 I Procedural - Balancing Cash ‘Low * UL
Horizon. Account
TIP 689 [E-9902250061 I TIP received transaction file for [Spurious Item ID generated Med* {UT
TIP Wolves which included an during MiECCO migration
unrecognised item ID (20000) which I process.
caused the TIP system to abend. TIP
will only accept items held in Ref.
Data.
TIP 696 I F-9902260074 I TIP received a transaction file which Low * UL
fig contained an invalid transaction
item mode. (item 2128, mode 1). No.
mode mappings exist for this
product in test data, however, there
are mappings within live data
TIP 699 [9902260094 [TIP - BES encashment performed at Med.* [UI
TIP inon-automated outlet (via PCHL)
has not been received at TIP
TIP 701 I E-9902260100 I TIP - PMSR reports detail 2 Med. * UL
TIP jexceptions for a sinle transaction
reference - only one transaction was
recovered at the counter, therefore
only 1 exception was expected
TIP 700 I E-9902260098 I TIP have received transaction files Low * UL
Tie that contain details of voided and
null BES transactions. Extra
information is required for such
transactions (i.e. NINO and
amount), which was not supplied
10 / 01 I E-9902250107 _ICAPS have not received Problem within Oracle? Pathway Med. * UL
CAPS [confirmation of two Stops placed on Ito rectify
authorised payment
10 / 02 IE-9902250083 I CAPS users were unable to place Med. * UL
CAPS calls to the CMS Helpdesk (acting as
Ia BA Office call). Access was denied
jas the caller identity was not
recognised
10/03 I E-9902260050 [Reference data drop not Med. * UL
Horizon implemented
10 / 04 I E-9902260082 I EPOSS - Non balancing of cash Med. * UL
Horizon account
110 / 05 I E-9902260083 I EPOSS - PO encashed weekly office Med. * UL
Horizon summary
10 / 06 I F-9902260099 I EPOSS - Suspense account report is Med. * UL
Horizon incorrect
10 / 07 I F-9902260102 I AP - AP summary does not reflect Med. * UL
Horizon. the transactions
07 08 I E-9902260097 _ IEPOSS - Cash flow report displays Med.* {UI
Horizon incorrect information
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FUJ00078612
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Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
110 / 09 I F-9902260101 I BES - No payments available Med. * UL
Horizon.
10/10 I E-9902260103 IEPOSS - Unexpected windows Med. * UL
Horizon message caused system to cash and
re boot,
10/11 I E-9902260110 I EPOSS - Cash account does not Med. * UL
Horizon balance
10/12 I E-9902260111 I EPOSS - Final office balance report Med. * UL
Horizon incorrect
10/13 I E-9902260120 I Helpdesk - Unable to perform lost Med. * UL
Horizon PMMC procedure
115 E-9902260008 I HAPS were unable to pickup Med. * UL
HAPS transaction file for day 9, although
control file was successfully
received
na7 F-9903010016 _ I HAPS Gateway routine monitoring Med.* {Ur
HAPS did not puck up a transaction file on
Saturday night
ITIP 702 IE-9902270006 I TIP received a transaction file for Low * UL
fig Celtic that contains org. Unit
version as 11. Reference data holds
this value as 12 from 14/11/97
TIP 706 IF-9903010045 I TIP received transaction file Med. * UL
TIP Icontaining ‘Moneygramme Send’
items. The relevant entries were not
Jevident on the Cash Account report
jor subfile.
TIP 708 I F-9903010169 I TIP received transaction file Med. * UL
TIP [containing AP smart item 853. This
item does not map to the AP line on
the receipts table, therfore creating a
reconciliation failure between the
jcash account and the supporting
document stream from APACHi
TIP 709 IF-9903010175 I TIP received 3 end-of-week markers Med. * UL
TIP for Wolves when only 1 was
expected
13/01 I E-9903010066 = ICAPS senta stop file to Pathway on Med. * UL
CAPS. 10/11/97. CAPS then received a
stop confirmation file from Pathway
for one of the 2 affected customers.
The confirmation file header was
datestamped 9 hours before CAPS
had sent the stop.
113/02 I E-9903010051 I BES - no payments available at Med. * UL
helpdesk, although payments
visible at counter
13/03 IE-9903010058 I BES - no payments available Med. * UL
following card activation by the
Help Desk
13/04 IE-9903010090 I EPC format of address on Low * UL
receipt incorrect
113/05 I F-9903010094 I EPOSS - Address on cash account ‘Low * UL
incorrect (Town Name) omitted
F137 06 [E-9903010095 _ I EPOSS - UKPA report shows pre- Med.* [Ur
migration transactions in BP02
113 / 07 I E-9903010097 I EPOSS - Waited 1 hour to produce Med. * UL
suspense account report, not
forthcoming - abandoned and
retried, report produced
immediately, but contained no
transactional data
13/08 IE-9903010102 IAcces Control reen and Med. * UL
keyboard froze after ONCH report
13709 [9903010127 I EPOSS - Unclaimed Paymnet data Med.* {UI
jomittemsd from cash account
c:\testing\ mot\incident\incident.doc [DATE ] Page 8 of 9
Model Office Testing
Incident Log
FUJ00078612
FUJ00078612
Final Pass
Incident
Ref.
HD Ref/Area
Description
Resolution
PinICL.
Priority
Action
hia 710
F-9903010130
Procedures - Entry ofa green giro
Jcheque transaction - two seperate
paths to transaction
Low *
Ur
3 711
F-9903010136
Procedures - Suspense account
procedure EPS379 contains lots of
222? entries - offers little assiatance
to the user
Low *
Ul
hia 712
E-9903010144
EPOSS - Seales transaction
duplicates two ‘Other Postage’ items
stack
Med. *
Ur
13 713
F-9903010146
Procedural - On OBC003, at ‘Same
fas previous’ prompt, procedure
[should offer two options instead of
Jone
Low *
Ur
rovers
F-9903010148
EPOSS - Unable to rollover dormant
stock unit - Message ‘Cannot
rollover as transactions have been
performed’ - No transactions were
performed on SU.
Med. *
Ul
his 715
F-9903010151
Procedures - Yes’ and No options
misplaced on ‘Issuing a new benefit
card’ procedure
Low *
Ul
hia 7 16
E-9903010154,
Procedures - User Guide prompts
for entry of reference number for
[error notice - not required by system
Low *
UL
13717
F-9903010159
EPOSS - Logout unsuccessful after
[attempt to rollover dormant stock
unit
Med. *
Ul
13/18
F-9903010173
[OBCS - Unable to contact HQ
message prevents receipt of book
Med. *
Ul
13719
E-9903010176
Procedures - Manual procedures for
automated payments - incorrectly
placed decision box on flow-chart
Low *
UL
3 7 20
F-9903010181
BES - Impounded/Withdrawn
ICards/PUNs reports display
information relating to previous
cap
Ur
i372
F-9903010182
Procedural - Missing Node
Information Procedure
Low *
Ul
13 722
E-9903010184
BES - Incorrect information
displayed on daily PUN impound
report
Med. *
Ur
*These categories are an initial testing impact, and are subject to Product
Management confirmation
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