FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 14
Known Issues encountered
[MOT Call Ref IDescription Resolution Raised I Existing
During PinICL
F-9902180098 I Various daily reports display pre _I Awaiting confirmation with Product [6 Day- 119950
Horizon migration transactions Management? Pass #1
E-9902190100 [Unable to perform carded casual I Casual Agent encashment of Ric MOR3
Horizon agent encashment generated payment on KPR - further
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 [Unable to perform manual foreign I Agreement between Colin Oudot/Peter_IMOR3
Horizon encashment during hybrid Jeram that the system will prevent
migration period manual foreign encashments generating
card impounds when R2 counters are
attached to Ric Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
OE Operational Error
cc Close to be Confirmed
Closed_I Closed
KPR Issue identified as a known problem
Incident IHD Ref/Area I Description Resolution PinICL Priority Action
Ref.
01 / 01 I F-9902170087 I No Welsh ATP Received Ongoing discussion as to whether ‘Low }Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
01 / 02 IE-9902180047 I Data entry mistake made during Awaiting confirmation from 21795 Med. UL
Horizon manual migration - Availability of _IMigration team - Steve Grayston
procedures to workaround ‘confirms that he would like to see
the HFSO guide updated to
reflect procedures when errors
made (ie. receipt of Error Notice,
e.t.c,) - Call currently with
Pathway procedures
01/03 I E-9902180049 I Rod Licences only divisible by £16 I Migration specific Rod Licence 21796 Closed
Horizon in receipts table during MiMan product introduced for Live Trail Low LT
migration - will not be implemented in MOT
02/01 I E-9902180079 I Unable to produce impound weekly I Related to PC21871 21806 Low IClosed
Horizon reports Dup.
02 / 02 I E-9902180087 I Unable to receive order book Due to OBCS Stop Service not 21812 Med. [Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
02 / 03 I E-9902180094 I Procedural - Declaring stock on Procedures updated in version 6.3 [21818 Low IClosed
Horizon shared Stock Unit - procedures out Pros.
of sequence
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Page 1 of 9
FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
02 / 04] F-9902180095 I No transactions shown on daily BES I Pathway plan to deliver a work — I21821 UL
Horizon encashment report package to resolve this issue Low
within the current MOT cycle.
(02705 IE-9902180098 [Various daily reports display pre [Known issue raised in 6 day as [21820 Low Closed
Horizon migration transactions PC19950 - LT
UPDATE : to be resolved for LT
02/06 I E-9902180104 IUKPA fees only divisible by £21 in I Migration specific UKPA product I21826 Med. ‘Closed
Horizon receipts table during MiMan introduced for Live Trail - will LT
migration not be implemented in MOT
(02 / 07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837 Low IClosed
Horizon receipts table during MiMan introduced for Live Trail - will LT
migration - should be able to cater _ I not be implemented in MOT
for mono TV fees as well
(027 08 _[E-9902180138 [Card swiped before being activated [Discussion required between [21840 [Low Ur
Horizon was then subsequently impounded IPathway & Product Management
‘as to whether a fix for this issue is
required for R2 or R2+
[037 01_[F-9902190014 I Welsh BFS receipt printing in left [Fixed for live trial z8z [Low [Closed
Horizon margin LT
103 / 02 I F-9902190054 I Customer ‘s address changed to Due to address change and stop }21855 Med UL
CAPS NFA on day -2. Later on the same _ [being applied on the same day.
day card was reported lost. Anew _ IThese 2 actions should have been
card was expected on day 2, but did intercepted by Pathway, and a
not arrive (it had not been ordered) Inew card generated.
UPDATE - priority downgraded
by CAPS, and confirmed by
Product Management
(03 703 [E-9902190056 IWeekly reports printing nil figures I Work package to resolve this due [21856 Med. [Closed
Horizon to be applied overnight - Will be LT
fixed for Live Trial/02/99
103 / 04 I E-9902190073 [Stamp and cash declared correctly - IFix in development 21861 Med. UL
Horizon use of edit icon introduces
discrepancy
103. / 05 I F-9902190100 I Unable to perform carded casual Existing issue raised during 21870 Med. Closed
Horizon agent encashment MOR3 - Now closed as being Dup.
tracked under issue 09 / 22
[03,7 06 I E-9902190108 I Incorrect information from the help [Call closed. Help Desk have Tow [Closed
Horizon. desk when activating a card tightened Procedures. NFA
103 / 07 I E-9902190111 I Unable to perform foreign Hybrid encashment problem 21880 Med. Closed
Horizon }encashment raised during MOR3 KPR
UPDATE: Now closed and
included on KPR
103 / 08 I F-9902190122 I BES daily encashment report does I Duplicate of call raised during 21884 Low Closed
Horizon not report to event log, F2E Dup
UPDATE: Work package applied
jon Thursday has not resolved this
issue
103 / 09 IE-9902190123 I Incomplete manual benefit Procedures to be updated 21886 Low UL
Horizon lencashment receipt
103/10 IE-9902190125 [Incorrect MOP enforced when: No fault found - May raisea CP I21888 Low UT
Horizon session settled automatically Jas an enhancement Closed
NFA
103/11 I F-9902190127 I AP transactions omitted for counter 21889 Med. UL
Horizon daily summaries
03.712 [E-9902190131 I Volume figures showing on office _ [Fixed for Live Trial z899 [Low [Closed
Horizon balance and office balance snap- LT
shot incorrectly after migration
103 / 13 IE-9902190133 I Transactions doubling up on scal ‘Pathway unable to reproduce 21895, Low IClose
Horizon Jand personal a/c cheque deposit - NFA
single transaction displayed as two
duplicate items on stack
106 / 01 I F-9902220105 I Procedures conflict with advice Procedures to be changed 21955, Low UL
Horizon from the help desk
[06 7 02 _[F-9902220108 [Additional parcel services not Referred to OSG? 2956 [Low UI
Horizon available lsc
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FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
106 / 03 I E-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 }21958 Low UL
Horizon revaluation message as expected
106 / 04 I F-9902220113 To receive book and issue book ‘Caused by OBCS Service not 21959 Med. Closed
Horizon running at counter - already LT
raised as issue 02 / 02, resolved
106 / 05 I E-9902220128 I No transactions shown on ‘BI Known problem raised during, 21963 Low IClosed
Horizon daily encashment recovered’ report _Ipreproval activity - Closed as Dup.
duplicate of issue 02 / 04
106 / 06 I E-9902220203 I No line for entry of Counters. Raised and closed in MOR3, 21973, Low Closed
Horizon Revenue should be a line available during LT
MiMan. Product to be used is a
non-core product which has not
been requested
106 7 07 _[E-9902220207 [Event log does not report all events [Fixed for Live Trial 2972 [Low Closed
Horizon and duplicates others LT
106 / 08 I E-9902220208 I Unable to logon to training mode 21976 ‘Med. UL
Horizon
Ti E-9902230020 [Failure to collect Horizon Control __ I File delivered to HAPS Gateway Med. Closed
HAPS File, Log shows Access Denied. PC by 18:45pm - Resolved by JOE
Subsequently no Horizon file for _ {Pathway
day 6 was received by HAPS.
107 / 01 I E-9902230008 I The following products are omitted = IThese products should map to 21984 Low IClose
from the office balance snapshot ICash. New version of MiECCO to LT
MVLV11, AP receipts , UKPA’s AP [be used during Migration
smart, PB deposit, green giro check, I preproving exercise will map
PB cheque encashment produced I these items to cash,
after MiECCO migration .If these
figures were displayed the report will
equal the pre- migration balance.
107 / 02 I E-9902230011 I Produced transaction log for stock I Evidence available at MO if 21983, Low IClose
unit AC, and checked off days required. NFA
activity. All is correct except the UPDATE : Cannot reproduce, and
volume for 1 transaction. One can confirm that fixed price stamp
Postage stamp for £10.63 was sold, Iproducts are displayed correctly
but the volume shows as 20n the _ jon the transaction log
transaction log
107 / 03 I E-9902230060 I Procedural - There is no touch X Procedures confirmed as incorrect I21999 Low IClosed
icon on the system to re-enter the _- will be raised during the Fagin NFA
users password when a mistake teview
jentering the password has occurred.
107 / 04 I F-9902230068 I Procedural - EPS191 - when an Procedures confirmed as incorrect }22000 Low Closed
‘Small Packet item, Zone 2 2.1kg is I- will be raised during the Fagin Procs.
selected on screen from the pick review
list, the procedures don't mention
the error screen (message: TOO
HEAVY PLEASE SELECT AGAIN)
107 / 05 I E-9902230071 I Receiving OBCS book into office IColin Oudot has confirmed that —I22002 Med. * UL
and redirecting out are not IOBCS is not available in Northern
accessible either by touch screen —_I Ireland - Call left open as OBCS
nor by keyboard, to enable to input icons should be marked ‘No
books details. Other icons on page I Entry’
Iare working. Occurred at Northern
Ireland Outlet onl
107 / 06 +} E-9902230075 IWhen trying to encash OBCS, book IThis problem is now fixed, but still I22003 Low IClosed
lerror Message " Query result unable [needed to be logged. Similar OE,
to contact HO.1 joccurred yesterday 220299, when
trying to receive and issue book
raised on PC0021959.
107 / 07 I E-9902230077 I Procedural - OBC 009V6.08 , When I Procedure change to User Guide —I22005 Low IClosed
lencashing a Benefit on a Bar-coded jand PPD to be made Procs.
book it says With Any Menu
displayed, scan the bar-code on the
lorder book. If you do this you get
the message INVALID MODE: THE
CURRENT MODE IS NOT
IALLOWED FOR
THIS EVENT User Guide should
say AT
ITHETRANSACTION/SERVE
CUSTOMER screen.
c:\testing\ mot\incident\incident.doc [DATE ] Page 3 of 9
FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
107 / 08 I F-9902230079 IAll Events Event Log. There are No fault - counters are delivered —}22004 Low Closed
entries on the event log that state and installed in CAP 1. The NFA
that after manual migration the Migration tool sets the CAP to
stock units have rolled from CAP1 I whatever the user specifies
BP1 to CAP33 BP1. This should
read CAP32 BP1 to CAP33 BP1.
Evidence available at MO if
required.
107 / 09 I F-9902230082 I Procedural - In user guide OBC009 Evidence and suggestion can be I 22006 Low IClose
information should be the other way Iobtained from MO. Proes.
around, where box for has barcode IUPDATE : Procedures to be
been read the yes and no arrows _Ichanged
should be swapped around. Also
there is no instruction for what
happens if the query result screen
[comes up.
107 / 10 IF-9902230083 I Procedural - Settlement procedure I Procedures confirmed as incorrect I22021 Low IClosed
EPS261 - ‘Yes’ & ‘No options - will be raised during the Fagin Proes.
incorrect after ‘Savinas Stamp teview
tendered option
107 / 11 I E-9902230134 I Scales Transaction Inland Parcel ‘No fault - scales weight limited to. Med. Closed
7800g. Pick List displayed Too I6kg, although Parcel tariff exceeds NFA
Heavy message this amount
112 E-9902240015 I Interrogation of the HAPS Gateway IResolved by Pathway Med. * Closed
HAPS PC has detected two files, but failed OE
to pick up either.
113 E-9902250006 {No Horizon file to pickup from HAPS Med. * Closed
HAPS Gateway PC OE
087 01 I E-9902240016 [ORCS- Unable to perform Med UI
Horizon jencashment at Northern Ireland
Outlet
108 / 02 I F-9902240020 I EPOSS - Report referred to Med= UL
Horizon incorrectely On Event Log Low
[087 03 I F-9902240028 I EPOSS - SU Balance snapshot Med [UI
Horizon repeated 6 times on Event Log Low
Report
08 / 04 I F-9902240031 IEPO Transactional data receipts ICall closed - related to 07 / 01 Med. LE
Horizon and payments not migrated Close
correctly on to office balance snap Dup.
shot
108 / 05 I F-9902240041 I Training Mode - Unable to enter Related to PC21976 IClosed
Horizon Training Mode at two of three Low Dup.
counters
08 / 06 I E-9902240043 [EPC stock data on stock unit Med. UL
Horizon balance snap shot not migrated
correctly
08 / 07 I F-9902240049 I Hardware - Counter Printer Not Med UL
Horizon Working Low
108 / 08 I E-9902240053 I EPOSS - Scales Transaction Med. * UL
Horizon
(08 709 [F-9902240081 _IBES-Impound Notice Appeared [Due to Operator error Med [Closed
Horizon When Not Expected Low NFA
108 / 10 I E-9902240086 I EPOSS - Card impound report Med UL
Horizon showing incorrect information Low
(08/11 I E-9902240132 I Hardware - Watford R2 Counter Operational Issue - counter Med IClosed
Horizon Failure swapped out Low OE,
108 / 12 IB-9902240136 I BES - Payment Locked After Known issue with migrated Med. * Ul
Horizon Voiding Transaction payments Low
108 / 13 IF-9902240142 I BES - Agent Details Missing From I Already covered on KPR Med. LE
Horizon ATP Closed.
KPR
108 / 14 I F-9902240152 I EPOSS - Cash Flow Report Is Low UL
Horizon Incorrect
108/15 I E-9902240153 IEPO ame PUN impouded Low UL
Horizon twice is displayed twice on PUN
Impound report
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FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
108 / 16 I F-9902240155 I Procedural - Producing BES Procedures confirmed as incorrect I22101 Low Closed
Horizon Reports Weekly I- will be raised during the Fagin Procs.
review
08 717 [E-9902240158 [EPOSS- PUN Impound report Reports & Receipts FS states Low or
Horizon produced by all users show the that this report displays Close
same Impound information for the office not NFA
the user
(08 718 IE-9902240159 IEPOSS - Migration Figures Appear [Reports produced post-migration Med-= [Closed
Horizon IOn Counter Weekly Reports will be witnessed during the Low LT
Migration pre-proval exercise
108 / 19 I F-9902240160 I EPOSS - Suspense Reports Shows Fixed for LT Med. * UL
Horizon Incorrect Information Low IClosed
LT
108 / 20 IF-9902240164 I Procedural - Cutting off Weekly Procedures confirmed as incorrect I21070 Low * IClosed
Horizon [Counter Summaries - will be raised during the Fagin Procs.
review
08 / 21 I E-9902240165 IEPO Cheque Listing Report ‘Will be fixed for LT Med. * IClosed
Horizon Displays Pre Migration Transactions Low LT
In BP 02
08 / 22 I E-9902240166 I EPOSS - volume displayed as Low UL
Horizon negative on daily Cheque Listing
Report
[08723 _[E-9902240167 [Procedural - Incorrect instructions _ [Procedures confirmed as incorrectI22110 [Low Closed
Horizon when voiding a BES payment - will be raised during the Fagin Procs.
review
108 / 24 IF-9902240168 I Procedural - Missing Procedure Procedures confirmed as incorrect I22111 Low IClosed
Horizon When Voiding BES Receipt ATP - will be raised during the Fagin Procs.
review
108 / 25 I E-9902240169 I Procedural - Incorrect Procedure Med.* UL
Horizon Recovering BES Transactions Low
108 / 26 I F-9902240170 I Volume of AP transactions on Priority upgraded by Product Lows UL
Horizon balance snapshot and office balance IManagement Med.
108 / 27 IF-9902240171 {Scales - Stack entries double up in Low UL
Horizon Best Fit Option
108 / 28 I F-9902240172 I Procedural - Incomplete ‘Low UL
Horizon Encashment Procedures
08 / 29 IE-9902240174 I Procedural - the procedures are not IProcedures confirmed as incorrect I22117 Low Closed
Horizon (clear if an invalid value is entered __ I- will be raised during the Fagin Procs.
I when entering a transaction review
(08 / 30 IE-9902240175 I Procedural - Declaring stamps offers I Outdated version of procedures Low IClosed
Horizon incorrect options provided - current version of NFA
EPS311 (v6.3) correct
108 / 31 I F-9902240177 I Procedural - Procedure unclear on Low UL
Horizon BES Temp Token report
108 / 32 I E-9902240178 IEPOSS- Local schemes icons -no —IClosed - No Fault - conforms to Low Close
Horizon indication of underlying menu JOPS Menu Hierachy document NFA
08 / 33 I E-9902240179 I Procedural - Details of printed Procedures confirmed as Low Close
Horizon receipt missing from procedures __ incorrect - will be raised during Procs.
the Fagin review
108 / 34 I E-9902240180 IEPOSS - zero’s displayed on Related to PC20280 - System IClose
Horizon Counter daily Giro Summary with _ I performing as expected NFA
nil transactions
08 / 35 IE-9902250014 I EPOSS - Declaration discrepancy Call Closed as a duplicate of issue Med. IClose
Horizon when using Touch Screen 103 /04 Dup.
08 / 36 I E-9902250015 I Procedural - incorect prompt during Med.* UL
Horizon Balancing Individual Stock Unit Low
08 / 37 I F-9902250018 I Procedural - Options displayed Medan UL
Horizon incorrectly during Stock Unit Low
balance process
[08 738 _[E-9902250019 I EPOSS.- Balance Reports CAP Med= [UI
Horizon Warning Incorrect Low
08 / 39 I E-9902250021 I EPOSS - Incorrect volume on PO Med UL
Horizon paid (Counter Weekly)
08 / 40 I F-9902250026 I Procedural - Two different end of Low UL
Horizon day procedures
c:\testing\ mot\incident\incident.doc [DATE ] Page 5 of 9
FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
108 / 41 I F-9902250028 I Procedural - No procedure for Procedures confirmed as incorrect I22139 Low IClose
Horizon multiple sales. - will be raised during the Fagin Procs.
review
108 / 42 I F-9902250030 I EPOSS - Settlement icons Priority upgraded by Product Loews UL
Horizon Management Med.
108 / 43 IF-9902250012 I Ref. Data- Missing local products, Med. UL
Horizon expected at outlet
TIP 685 I F-9902240065 I TIP received transaction file which IExplanation provided by Peter Meds UL
TIP contained an unrecognised item id IJeram - item generated during, Low
jof 20000 migration process, and will be
investigated as part of the
migration-specific incident review
TIP 686 I F-9902240084 I TIP received transaction file which Low * UL
TIP contained invalid transaction modes
109 / 10 I E-9902250065 I Access Control - Soft reboot allowed Med.* UL
Horizon on system Low
109/11 IE-9902250068 I Procedural - Incomplete procedures IProcedures confirmed as incorrect I22154 Low IClose
Horizon Jon pick lists - will be raised during the Fagin Procs.
teview
109 / 12 I F-9902250069 I EPOSS - Office weekly summaries Low UL
Horizon preview suspense account
109 / 13 I F-9902250073 I Procedural- producing office report. I Procedures confirmed as Low Ur
Horizon incorrect - will be raised during Close
the Fagin review Procs.
109 / 14 I F-9902250075 I EPOSS - Weekly reports. Transfer Med. UL
Horizon in report showing previous BP
figures
09715 _[E-9902250109 _ [Hardware - Replenishing, Tow Ur
Horizon Iconsumables.
109/16 I F-9902250112 I EPOSS - Event log shows wrong, UL
Horizon information Low
109 / 17 I E-9902250115 I Procedural - Using scales. Low UL
Horizon procedures incorrect
109 / 18 I E-9902250119 I AP- AP reports not aligned Low UL
Horizon
109 / 19 I F-9902250120 I ACCESS CONTROL - Log on after 3 Med. UL
Horizon attempts failed.
109 / 20 IE-9902250123 I Procedural - producing office cash Low UL
Horizon Jaccount.
109 / 21 I E-9902250131 I BES - Child Benefit Encashment Med. UL
Horizon froma different territory - one
payment available, one stopped -
both should have been stopped
109 / 22 I F-9902250150 I BES - Unable to perform casual Related to Issue 03/05 Med. UL
Horizon. jagent encashment
097 23 _[F-9902250157 [Procedural - Errors when office [Procedures confirmed as incorrectI22189 [Low Closed
Horizon balancing - will be raised during the Fagin Procs.
review
109 / 24 IE-9902250158 I Procedural - Printing office IOutdated version of procedures — I22190 Low * IClosed
Horizon snapshot provided - current version (v6.3) NFA
correct
109 / 25 I E-9902250161 I Procedural - Daily BES Reports Procedures confirmed as incorrect }22191 Med. * IClosed
Horizon - will be raised during the Fagin Procs.
review
109 / 26 I F-9902250162 I Procedural - Daily summary cut off Low * UL
Horizon
[097 27 I E-9902250164 [Procedural - Adding New User Med.* [Ur
Horizon.
109 / 28 I E-9902250170 I EPOSS - Daily event log not Will be fixed for Live Trial Med. * IClosed
Horizon matching events LT
109 / 29 IE-9902250176 I BES - Unable to change customers. Med. * UL
Horizon nominated Post Office
109 / 30 I E-9902250177 I EPO Unable to produce cash Med. * UL
Horizon Jaccount report
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FUJ00078617
FUJ00078617
Model Office Testing Incident Log Final Pass
Incident [HD Ref/Area [Description Resolution PinICL Priority IAction
Ref.
109 / 31 I F-9902250117 I Procedural - Balancing Cash Procedures confirmed as ‘Low * ot
Horizon Account incorrect - will be raised during Closed
the Fagin review Procs.
TIP 689_IF-9902050061 I TIP received transaction file for [Spurious Item ID generated Med* Ur
TIP Wolves which included an during MiECCO migration
unrecognised item ID (20000) which I process.
Jcaused the TIP system to abend. TIP
will only accept items held in Ref.
Data.
ITIP 696 I E-9902260074 I TIP received a transaction file which Low * UL
TIP contained an invalid transaction
item mode. (item 2128, mode 1). No
mode mappings exist for this
product in test data, however, there
are mappings within live data
FTIP 699 [E-9902260094 I TIP - BES encashment performed at Med.* [UI
TIP non-automated outlet (via PCHL)
has not been received at TIP
TIP 701 I E-9902260100 I TIP - PMSR reports detail 2 Med. * UL
TIP Iexceptions for a sinle transaction
reference - only one transaction was
recovered at the counter, therefore
lonly 1 exception was expected
ITIP 700 I E-9902260098 I TIP have received transaction files Low * UL
TIP that contain details of voided and
null BES transactions. Extra
information is required for such
transactions (i.e. NINO and
Jamount), which was not supplied
110/01 I F-9902250107_ ICAPS have not received Problem within Oracle? Pathway Med. * UL
CAPS confirmation of two Stops placed on
authorised payments.
0702 _[F-9902250083 [CAPS users were unable to place Med.* {UT
CAPS calls to the CMS Helpdesk (acting as
ja BA Office call). Access was denied
jas the caller identity was not
recognised
10 / 03 I E-9902260050 I Reference data drop not Med. * UL
Horizon implemented
10 / 04 I F-9902260082 I EPOSS - Non balancing of cash Med. * UL
Horizon. jaccount
0705 IE-9902260083 I EPOSS - PO encashed weekly office Med.* {UT
Horizon summary
07 06 I F-9902260099 I EPOSS - Suspense account report is Med.* [UT
Horizon incorrect
110 / 07 I F-9902260102 I AP - AP summary does not reflect Med. * UL
Horizon the transactions
F107 08 I F-9902260097 I EPOSS - Cash flow report displays Med.* {UT
Horizon incorrect information
110 / 09 I E-9902260101 I BES - No payments available Med. * UL
Horizon
10/10 I F-9902260103 I EPOSS - Unexpected windows Med. * UL
Horizon message caused system to cash and
re boot
10/11 IF-9902260110 I EPOSS - Cash account does not Med. * UL
Horizon balance
110/12 I F-9902260111 I EPOSS - Final office balance report Med. * UL
Horizon incorrect
10/13 IE-9902260120 I Helpdesk - Unable to perform lost Med. * UL
Horizon PMMC procedure
115 E-9902260008 I HAPS were unable to pickup Med. * UL
HAPS transaction file for day 9, although
control file was successfully
received
c:\testing\ mot\incident\incident.doc [DATE ] Page 7 of 9
Model Office Testing
Incident Log
FUJ00078617
FUJ00078617
Final Pass
Incident
Ref.
HD Ref/Area
Description
Resolution
PinICL.
Priority
Action
17
F-9903010016
HAPS
HAPS Gateway routine monitoring,
did not puck up a transaction file on
Saturday night
‘Med. *
Ur
TIP 702
£-9902270006
TIP
TIP received a transaction file for
Celtic that contains org. Unit
version as 11. Reference data holds
this value as 12 from 14/11/97
Low *
Ul
TIP 706
E-9903010045
TIP
TIP received transaction file
containing ‘Moneygramme Send’
items. The relevant entries were not
levident on the Cash Account report
lor subfile
Med. *
Ur
TIP 708
E-9903010169
TIP,
TIP received transaction file
Jcontaining, AP smart item 853. This,
item does not map to the AP line on
the receipts table, therefore creating,
a reconciliation failure between the
jcash account and the supporting
document stream from APACHi
‘Med. *
Ur
TIP 709
E-9903010175
TIP
TIP received 3 end-of-week markers
for Wolves when only 1 was
lexpected
Med. *
Ur
13 7 01
F-9903010066
CAPS
CAPS senta stop file to Pathway on
10/11/97. CAPS then received a
[stop confirmation file from Pathway
for one of the 2 affected customers.
The confirmation file header was
datestamped 9 hours before CAPS
had sent the stop.
Ul
ia 7 02
F-9903010051
BES - no payments available at
helpdesk, although payments
ble at counter
Ur
hia 7 08
F-9903010058
BES - no payments available
following card activation by the
Help Desk
Med. *
UL
fis 7 04
E-9903010090
EPOSS - format of address on
Low *
Ur
13705
E-9903010094
receipt incorrect
EPOSS - Address on cash account
incorrect (Town Name) omitted
Low *
Ul
13 7 06
E-9903010095
EPOSS - UKPA report shows pre-
migration transactions in BP02
Med. *
UL
3 7 07
F-9903010097
EPOSS - Waited 1 hour to produce
Isuspense account report, not
forthcoming, - abandoned and
retried, report produced
immediately, but contained no
transactional data
‘Med. *
Ur
137 08
£-9903010102
‘Access Control - Screen and
keyboard froze after ONCH report
Med. *
Ur
ria 7 09
F-9903010127
EPOSS - Unclaimed Payment data
Jomitted from cash account
Ul
13 7 10
E-9903010130
Procedures - Entry of a green giro
Jcheque transaction - two separate
paths to transaction
Procedures confirmed as
incorrect - will be raised during
the Fagin review
Close
Procs.
evan
£-9903010136
Procedures - ‘Suspense account
procedure EPS379 contains lots of
222? entries - offers little assistance
to the user
Low *
Ur
3 712
F-9903010144
EPOSS - Scales transaction
duplicates two ‘Other Postage’ items
to transaction stack
Med. *
UI
his 713
£-9903010146
Procedural - On OBC003, at ‘Same
as previous’ prompt, procedure
should offer two options instead of
lone
Procedures confirmed as
incorrect - will be raised during
the Fagin review
Low *
Close
Procs.
c:\testing\ mot\incident\incident.doc [DATE ]
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Model Office Testing
Incident Log
FUJ00078617
FUJ00078617
Final Pass
Incident
Ref.
HD Ref/Area
Description
Resolution
PinICL.
Priority
Action
hia 14
F-9903010148
EPOSS - Unable to rollover dormant
stock unit - Message ‘Cannot
rollover as transactions have been
performed’ - No transactions were
performed on SU.
‘Med. *
Ur
his 715
F-9903010151
Procedures - Yes’ and ‘No’ options
misplaced on ‘Issuing a new benefit
card’ procedure
Procedures confirmed as
incorrect - will be raised during
the Fagin review
Low *
or
Close
Procs.
3716
£-9903010154
Procedures - User Guide prompts
for entry of reference number for
lerror notice - not required by system
Low *
UL
13717
£-9903010159
EPOSS - Logout unsuccessful after
attempt to rollover dormant stock
unit
Duplicate of Issue 13/14
Med. *
or
Closed.
ia 718
F-9903010173,
[OBCS - Unable to contact HQ
message prevents receipt of book
Med. *
Ul
13719
E-9903010176
Procedures - Manual procedures for
automated payments - incorrectly
placed decision box on flow-chart
Low *
Ur
His 7 20
9903010181
BES - Impounded/ Withdrawn
Cards/PUNs reports display
information relating to previous
ICAP
Med. *
Ur
i372
E-9903010182
Procedural - Missing Node
Information Procedure
Low *
Ul
13 7 22
F-9903010184
BES - Incorrect information
displayed on daily PUN impound
report
Med. *
Ur
ia 701
F-9903020066
EPOSS - Transaction log CAP filter
not working
Low *
Ur
14/2
9903020067
EPOSS - System freezes when
selecting event log,
‘Med. *
Ul
147 03
E-9903020071
EPOSS - session Id differs between
the customer receipt and the
transaction log (Le. first item on
receipt 01-5471 expected to be
displayed as 01-5471 on transaction
log)
Low *
Ur
ria 7 04
-9903020074
Procedural - Impound of BES card
does not automatically produce
Impound receipt
Med. *
UL
14705
F-9903020078
‘AP - No AP Smart summary
available to aid reconciliation
Low *
Ur
hia 7 06
E-9903020099
EPOSS - Cannot produce counter
weekly report after rollover
Low *
UL
ia 707
F-9903020101
EPC Different format of session
numbers between the transaction
log and customer reports
Low *
Ur
ia 7 08
F-9903020104
EPOSS-£ displayed as # on
various reports
Low *
Ul
ria 7 09
E-9903020107
EPOSS - Revaluation up slip does
Inot show the volume of products
revalued
Low *
Ur
14710
£-9903020144
EPOSS - Citibank money order
appears on cheque listin,
‘Med. *
a 711
F-9903020150
EPOSS - Business rule applied when
attempting to redeem savings
stamps but system and procedures
do not elaborate
Med. *
Ul
*These categories are an initial testing impact, and are subject to Product
Management confirmation
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