Model Office Testing
Incident Log
FUJ00078623
FUJ00078623
Final Pass
Incident Log for Model Office Testing - As at Day 15
Key
MFBLT Must be fixed before Live trial
SFBLT Should be fixed before Live Trial
LT+ Must be fixed once Live Trial completes
UI Under Investigation
NFA No Further Action
OE Operational Error
KPR Issue identified as a known problem
Outstanding Incidents
Incident Ref._IHD Ref /Area _IDescription Resolution PinICL__IPriority I Action
01 / 02 E-9902180047 IData entry mistake made during manual migration - Availability I Awaiting confirmation from Migration team pve 21795 Med. UL
Horizon of procedures to workaround IGrayston confirms that he would like to see the HESO guide
updated to reflect procedures when errors made (i.e. receipt
of Error Notice, e.t.c.) - Call currently with Pathway
procedures -
Procedures now updated - awaiting confirmation prior to
incident clsoure
02 / 04 E-9902180095 I No transactions shown on daily BES encashment report Pathway plan to deliver a work package to resolve this issue I21821 Low MBFLT
Horizon within the current MOT cycle.
[02 / 08 E-9902180138 [Card swiped before being activated was then subsequently Discussion required between Pathway & Product 21840 [Low Ur
Horizon impounded Management as to whether a fix for this issue is required for
R2 or R2+
03 702 F-9902190054 [Customer ‘s address changed to NFA on day -2. Later on the [Due to address change and stop being applied on the same [21855 [Med [UT
CAPS same day card was reported lost. A new card was expected on __Iday. These 2 actions should have been intercepted by
day 2, but did not arrive (it had not been ordered) Pathway, and a new card generated.
UPDATE: Still with Pathway design
03 7 09 F-9902190123_ Incomplete manual benefit encashment receipt Procedures to be updated 7886 ILow [UT
Horizon
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Incident Log
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Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
03 / 11 E-9902190127 I AP transactions omitted for counter daily summaries 21889 IMed. UL
Horizon
106 / O1 E-9902220105 I Procedures conflict with advice from the help desk Procedures to be changed 21955 Low UL
Horizon
06 708 F-9902220110 Unable to progress past the revaluation message as expected I Issue identified in EE as PC21009 7958 [Low [UT
Horizon
06 7 08 F-9902220208 IUnable to logon to training mode 21976 IMed. [UT
Horizon
107 / 05 E-9902230071 [Receiving OBCS book into office and redirecting out are not IColin Oudot has confirmed that OBCS is not available in 22002. IMed.* IUI
Horizon accessible either by touch screen nor by keyboard, to enable to. [Northern Ireland - Call left open as OBCS icons should be
input books details. Other icons on page are working. Occurred {marked ‘No Entry
fat Northern Ireland Outlet only
108 / 02 E-9902240020 IEPOSS - Report referred to incorrectly On Event Log Low UL
Horizon Med.
108 / 03 E-9902240028 IEPOSS - SU Balance snapshot repeated 6 times on Event Log Lew UL
Horizon Report Med.
(08 7 06 F-9902240043_ IEPOSS - stock data on stock unit balance snap shot not migrated [Pathway currently checking MIECCO mapping database, [22052 [Med. _ ISFBLT
Horizon correctly expected to be resolved for LT.
108 / 08 E-9902240053 _IEPOSS - Scales Transaction - Scales locked Fix in T&I expected for Live Trial 22059 I Med. SFBLT
Horizon
108 / 10 E-9902240086 _IEPOSS - Card impound report showing incorrect information Med I UI
Horizon Low
os 712 F-9902240136 [BES - Payment Locked After Voiding Transaction Known issue with migrated payments Tow [UT
Horizon Identified as ‘HOT’ issue
os 714 F-9902240152 I EPOSS - Cash Flow Report Is Incorrect Tow [UT
Horizon
08 / 15 E-9902240153 IEPOSS - Same PUN impouded twice is displayed twice on PUN, Low UL
Horizon Impound report
08 7 22 E-9902240166 IEPOSS - volume displayed as negative on daily Cheque Listing Low UI
Horizon Report
08 725 F-9902240169 I Procedural - Incorrect Procedure Recovering, BES Transactions Tow [UT
Horizon
os 726 F-9902240170 [Volume of AP transactions on balance snapshot and office Priority upgraded by Product Management Med, Ul
Horizon balance
08 / 28 E-9902240172 Procedural - Incomplete Encashment Procedures Low UL
Horizon
08 / 31 E-9902240177 I Procedural - Procedure unclear on BES Temp Token report Low UL
Horizon
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Incident Log
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Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
108 / 36 E-9902250015 I Procedural - incorect prompt during Balancing Individual Stock Low UL
Horizon Unit
108 / 37 E-9902250018 I Procedural - Options displayed incorrectly during Stock Unit Low UL
Horizon balance process
108 / 38 E-9902250019 I EPOSS.- Balance Reports CAP Warning Incorrect Low UL
Horizon
08 739 F-9902250021 _ IEPOSS- Incorrect volume on PO paid (Counter Weekly) Med [UT
Horizon
08 / 40 E-9902250026 [Procedural - Two different end of day procedures Low UL
Horizon
os 742 E-9902250030 [EPOSS - Settlement icons Priority upgraded by Product Management Med. Ur
Horizon
FIP 685 F-9902240065 I TIP received transaction file which contained an unrecognised _ [Explanation provided by Peter Jeram ~ item generated during Tow [Ur
TIP item id of 20000 migration process, and will be investigated as part of the
migration-specific incident review.
TIP 686 E-9902240084 I TIP received transaction file which contained invalid transaction Low UL
TIP modes
109 / 10 E-9902250065 I Access Control - Soft reboot allowed on system Low UL
Horizon
109 / 12 E-9902250069 I EPOSS - Office weekly summaries preview suspense account Low UL
Horizon
9 714 F-9902250075 IEPOSS - Weekly reports. Transfer in report showing previous BP [Currently with design 2160 [Med [UT
Horizon figures
109 / 15 E-9902250109 I Hardware - Replenishing consumables. Low UL
Horizon
(09 716 E-9902250112 [EPC vent log shows wrong information Low Ur
Horizon Med.
9 717 E-9902250115 I Procedural - Using scales procedures incorrect Tow [UT
Horizon
9 718 F-9902250119 [AP- AP reports not aligned Tow {UI
Horizon
109 / 20 E-9902250123 [Procedural - producing office cash account. Low UL
Horizon
109 / 21 E-9902250131 I BES - Child Benefit Encashment from a different territory - one I Possibly on KPR? 22180 IMed. UL
Horizon payment available, one stopped - both should have been stopped
9 7 22 F-9902250150 [BES - Unable to perform casual agent encashment Related to Issue 03705 22186 IMed. [UT
Horizon Identified as ‘HOT’ issue in weekly progress meeting
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Incident Log
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Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
109 / 26 E-9902250162 I Procedural - Daily summary cut off Low * UL
Horizon
109 / 27 E-9902250164 IProcedural - Adding New User Med.* I UI
Horizon
O79 F-9902250176 IBES- Unable to change customers nominated Post Office 298 [Med * [Ui
Horizon
(09 730 F-9902250177 IEPOSS - Unable to produce cash account report [System freezes for 1 hour +, works on retry 2199 IMed.* [UT
Horizon
TIP 689 E-9902250061 I TIP received transaction file for Wolves which included an Spurious Item ID generated during MiECCO migration. 22156 {Med * UL
TIP unrecognised item ID (20000) which caused the TIP system to I process.
abend. TIP will only accept items held in Ref. Data.
TIP 696 E-9902260074 I TIP received a transaction file which contained an invalid ‘Low * UL
TIP transaction item mode. (item 2128, mode 1). No mode mappings
[exist for this product in test data, however, there are mappings
within live data
TIP 701 E-9902260100 I TIP - PMSR reports detail 2 exceptions for a sinle transaction Identified as ‘HOT’ issue in weekly progress meeting, 22251 Med.* I UI
TIP reference - only one transaction was recovered at the counter,
therefore only 1 exception was expected
TIP 700 E-9902260098 I TIP have received transaction files that contain details of voided Low * UL
TIP fand null BES transactions. Extra information is required for such
transactions (i.e. NINO and amount), which was not supplied
07 01 F-9902250107_ [CAPS have not received confirmation of two Stops placed on I Problem within Oracle? Pathway to rectily 22169 IMed.* [UI
CAPS authorised payments. Now received, but awaiting fax confirmation
10 / 02 E-9902250083 [CAPS users were unable to place calls to the CMS Helpdesk 22161 Med.* I UI
CAPS (acting as a BA Office call). Access was denied as the caller
identity was not recognised
10 / 04 E-9902260082 IEPOSS - Non balancing of cash account Awaiting information from Horizon - available on 05/03/99 I22242 IMed.* UI
Horizon
0 7 05 F-9902260083 IEPOSS - PO encashed weekly office summary 22243 IMed.* [UT
Horizon
10 / 06 E-9902260099 IEPOSS - Suspense account report is incorrect Fix currently in T& I 22252. IMed.* IUI
Horizon
110 / 07 E-9902260102 I AP - AP summary does not reflect the transactions 22256 IMed.* IUI
Horizon
07 08 -9902260097 I EPOSS - Cash flow report displays incorrect information Tae [Med * [UT
Horizon
0709 F-9902260101_IBES- No payments available 2254 IMed.* [UT
Horizon
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Incident Log
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Final Pass
Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
10 / 10 E-9902260103 IEPC Unexpected windows message caused system to cash 22257. IMed.* IUL
Horizon land re boot
10/11 E-9902260110 IEPOSS - Cash account does not balance Med.* I UI
Horizon
io 712 F-9902260111 I EPOSS- Final office balance report incorrect 2262 IMed. [Ui
Horizon
ho 713 F-9902260120 [Helpdesk - Unable to perform lost PMMC procedure Med.* [UT
Horizon
115 E-9902260008 [HAPS were unable to pickup transaction file for day 9, although Med.* I UI
HAPS control file was successfully received
17 E-9903010016 [HAPS Gateway routine monitoring did not puck up a 22208 [Med.* [UT
HAPS transaction file on Saturday night
FFP 702 F-9902270006 I TIP received a transaction file for Celtic that contains org, Unit Tow* Ur
TIP version as 11. Reference data holds this value as 12 from
14/11/97
TIP 706 E-9903010045 I TIP received transaction file containing ‘Moneygramme Send’ 22307. IMed.* IUI
TIP items. The relevant entries were not evident on the Cash Account
report or subfile.
TIP 708 E-9903010169 I TIP received transaction file containing AP smart item 853. This 22359 IMed.* IUI
TIP item does not map to the AP line on the receipts table, therefore.
creating a reconciliation failure between the cash account and the
supporting document stream from APACHi
TIP 709 F-9903010175 I TIP received 3 end-of-week markers for Wolves when only 1 was IIdentified as ‘HOT’ issue in weekly progress meeting 22364 IMed.* IUI
TIP expected
37 01 F-9903010066ICAPS sent a stop file to Pathway on 10/11/97, CAPS then Med.* [Ur
CAPS received a stop confirmation file from Pathway for one of the 2
affected customers. The confirmation file header was
Idatestamped 9 hours before CAPS had sent the stop.
13 7 02 F-9903010081 [BES - no payments available at helpdesk, although payments 2309 [Med.* [UT
Horizon visible at counter
13 / 03 E-9903010058 [BES - no payments available following card activation by the Possibly on KPR as PC18414? 22313 Med.* JUL
Horizon Help Desk
13 / 04 E-9903010090 EPC format of address on receipt incorrect ‘Low * UL
Horizon
is 7 05 -9903010099 I EPOSS - Address on cash account incorrect (Town Name) Tow* [UT
Horizon lomitted
13706 F-9903010095 IEPOSS - UKPA report shows pre-migration transactions in BPO2 2335 [Med.* [UT
Horizon
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Incident Log
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Final Pass
Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
13 / 07 E-9903010097 I EPOSS - Waited 1 hour to produce suspense account report, not I Fix in T & T 22336 IMed.* IUL
Horizon forthcoming - abandoned and retried, report produced
immediately, but contained no transactional data
13 / 08 E-9903010102 I Access Control - Screen and keyboard froze after ONCH report Med.* JUL
Horizon
13/09 E-9903010127 IEPOSS - Unclaimed Payment data omitted from cash account 22342 IMed.* I UI
Horizon
a 711 F-9903010136 I Procedures - ‘Suspense account’ procedure FPS379 contains lots Tow* [UT
Horizon of '2?2?' entries - offers little assistance to the user
13 / 12 E-9903010144 I EPOSS - Scales transaction duplicates two ‘Other Postage’ items _ I Identified as ‘HOT’ issue in weekly progress meeting 22348 Med.* I UL
Horizon to transaction stack
13/14 E-9903010148 IEPOSS - Unable to rollover dormant stock unit - Message Med.* I UL
Horizon ‘Cannot rollover as transactions have been performed’ - No
transactions were performed on SU.
13 / 16 E-9903010154 I Procedural - User Guide prompts for entry of reference number. ‘Low * UL
Horizon for error notice - not required by system
3718 F-9903010173_ [OBCS - ‘Unable to contact HQ’ message prevents receipt of book 22362 [Med.* [UT
Horizon
13/19 E-9903010176 IProcedures - Manual procedures for automated payments - ‘Low * UL
Horizon incorrectly placed decision box on flow-chart
13 / 20 E-9903010181 I BES - Impounded/ Withdrawn Cards/PUNs reports display 22371 Med.* I UL
Horizon information relating to previous CAP
i372 F-9903010182 I Procedural - Missing Node Information Procedure Tow* [UT
Horizon
3722 F-9903010184 I BES- Incorrect information displayed on daily PUN impound 22373 IMed.* [UT
Horizon report
14/01 E-9903020066 _IEPOSS - Transaction log CAP filter not working, ‘Low * UL
Horizon
4 / 02 E-9903020067 IEPOSS - System freezes when selecting event log Med.* I UI
Horizon
ia 708 F-9903020071 I FPOSS - session Id differs between the customer receipt and the Tow* [UT
Horizon transaction log (i.e. first item on receipt 01-5471 expected to be
displayed as 01-5471 on transaction log)
14 / 04 E-9903020074 IProcedural - Impound of BES card does not automatically Med.* IUL
Horizon produce Impound receipt
14 / 05 E-9903020078 IAP - No AP Smart summary available to aid reconciliation Low * UL
Horizon
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Incident Log
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Final Pass
Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
14 / 06 E-9903020099 I EPOSS - Cannot produce counter weekly report after rollover Low * UL
Horizon
14 / 07 E-9903020101 IEPOSS - Different format of session numbers between the Low * UL
Horizon transaction log and customer reports
ia 7 08 £-9903020104 [EPOSS-£ displayed as # on various reports Low* [UI
Horizon
a 7 09 F-9903020107 I EPOSS- Revaluation up slip does not show the volume of Tow* [UT
Horizon products revalued
4710 E-9903020144 itibank money order appears on cheque listing ‘Med.* [UT
Horizon
ha 711 E-9903020150 1ess rule applied when attempting to redeem’ Med.* [UT
Horizon savings stamps but system and procedures do not elaborate
15 / 01 E-9903030035 IProcedural - BESO80 procedure has one incorrect and one Low * UL
Horizon missing instruction
5 702 F-9903030087_ ISoftware - Dr Watson error when producing transaction log, (and Med.* [Ur
printer out of paper) - had to reboot to continue
5 703 E-9903030039 [BES - Weekly Impound reports are displaying details of Med.* [UI
Horizon cards /PUN's impounded in week 34, when we are in week 35
15 / 04 E-9903030064 [BES - Only 1 payment available when two were expected Med.* I UI
Horizon
5 7 05 F-9903030065 [Procedural - Add user option ‘Account is not locked out’ isnot Tow* {UT
detailed in AFP100
15 / 06 E-9903030066 I Procedural - Rebooting workstation procedures - 'Touch Proceed’ Low * UL
Horizon option after PMMC card removed omitted from AFP205,
15 / 07 E-9903030077 IProcedural - There are no procedures defining benefit ‘Low * UL
Horizon lencashment during a LAN failure at a multi-terminal outlet
5 7 08 E-9903030083 _IEPOSS - Prepurchase redemption appears as a negative on the Low* [UI
Horizon receipts section of the Balance snapshot - we expected a positive
figure on the payments table
15 709 F-9903030100IEPOSS - Incorrect revaluation of Postal Order fees not prevented Med.* [UT
Horizon Jduring SU Balance process - trial office balance and cash account
produced subsequently misbalance
15 / 10 F-9903030022 IOBCS received day 13 transactions duplicated in with day 14 Med.* UT
OBCS: transaction file
TIP 737 E-9903030059 I TIP has not received a transaction file for Wolves on day 14. Also Med.* I UI
TIP TIP expected empty transaction files for Celtic, even though it is
marked as ‘Temporary closed”
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Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
TIP 739 E-9903030061 I TIP received details of 2 voided BES encashments made by the High* IUL
TIP Helpdesk, included a value for each encashment. Voided
transactions should have a zero value.
TIP 746 E-9903040041 I TIP received day 14 files, which were renamed and processed Med.* JUL
TIP successfully. A duplicate set of files was resent on the overnight
lof day 15. These were all rejected as duplicates
Closed Incidents
Incident Ref._IHD Ref/Area _I Description Resolution PinICL _IPriority I Action
O17 or F-9902170087_ [No Welsh ATP Received (Ongoing discussion as to whether there is a requirement for Tow [Closed
Horizon a Welsh ATP - Lorraine Wood confirmed that there is not a NFA
requirement for a Welsh ATP at present
01 / 03 E-9902180049 I Rod Licences only divisible by £16 in receipts table during, ‘Migration specific Rod Licence product introduced for Live I21796 ‘Closed
Horizon MiMan migration Trail - will not be implemented in MOT Low LT
02 / 01 E-9902180079 I Unable to produce impound weekly reports Related to PC21871 21806 Low Closed
Horizon Dup.
102 / 02 E-9902180087 I Unable to receive order book Due to OBCS Stop Service not running on Release 2 counter {21812 Med. ‘Closed
Horizon after installation - build issue NFA
Problem reoccurred on day 6 - will retest on day 7
027 03 F-9902180094 I Procedural - Declaring stock on shared Stock Unit procedures _ [Procedures updated in version 6.3 21818 [Low [Closed
Horizon out of sequence Procs.
102 / 05 E-9902180098 I Various daily reports display pre migration transactions Known issue raised in 6 day as PC19950 - 21820 I Lew ‘Closed
Horizon UPDATE : to be resolved for LT Med. LT
102 / 06 F-9902180104 I UKPA fees only divisible by £21 in receipts table during MiMan_I Migration specific UKPA product introduced for Live Trail - I21826 IMed. ‘Closed
Horizon migration ‘will not be implemented in MOT LT
02 / 07 E-9902180120 ITV licence line divisible by £97.50 in receipts table during, ‘Migration specific TVL product introduced for Live Trail - 21837 ILow ‘Closed
Horizon MiMan migration - should be able to cater for mono TV fees as__ I will not be implemented in MOT LT
well
03 701 F-9902190014 I Welsh BES receipt printing in left margin Fixed for live trial 21842 [Low Closed
Horizon Lr
(03 703 F-9902190056 _IWeekly reports printing nil figures Work package to resolve this due to be applied overnight - [21856 IMed. [Closed
Horizon Will be fixed for Live Trial/02/99 LT
oa 7 04 F-9902190073 [Stamp and cash declared correctly ~ use of edit icon introduces [Fix in development - for Live Trial 7861 [Med. [Ur
Horizon discrepancy Closed
LT
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Incident Log
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Final Pass
Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
103 / 05 E-9902190100 I Unable to perform carded casual agent encashment Existing issue raised during MOR3 - Now closed as being 21870 IMed. Closed Dup.
Horizon tracked under issue 09 / 22
103 / 06 E-9902190108 I Incorrect information from the help desk when activating a card ICall closed. Help Desk have tightened Procedures. Low IClosed NFA
Horizon
77 F-9902190111 [Unable to perform foreign encashment Hybrid encashment problem raised during MORS 2880 IMed. [Closed
Horizon Identified as ‘HOT’ issue in weekly progress meeting KPR
03 7 08 F-9902190122_ [BES daily encashment report does not report to event log, Duplicate of call raised during E2E 28st [Low [Closed
Horizon UPDATE: Work package applied on Thursday has not Dup
resolved this issue
03710 F-9902190125 [Incorrect MOP enforced when session settled automatically No fault found - May raise a CP as an enhancement 71888 [low [Ur
Horizon ‘Closed
NFA
103 / 12 E-9902190131 [Volume figures showing on office balance and office balance Fixed for Live Trial 21894 I Low ‘Closed
Horizon Isnap- shot incorrectly after migration Med. {LT
03 713 £-9902190133 I Transactions doubling up on scales and personal a/c cheque Pathway unable to reproduce 21895 [Lew [Close
Horizon deposit - single transaction displayed as two duplicati Med. [NFA
stack
106 / 02 E-9902220108 I Additional parcel services not available Referred to OSG. 21956 [Low Closed
Horizon IConfirmed that there is no requirement for additional serv. NFA
106 / 04 E-9902220113 ITo receive book and issue book ICaused by OBCS Service not running at counter - already, 21959 IMed. ‘Closed
Horizon raised as issue 02 / 02, resolved. LT
106 / 05 E-9902220128 No transactions shown on ‘BES daily encashment recovered’ Known problem raised during preproval activity - Closed as I21963 Low ‘Closed
Horizon report duplicate of issue 02 / 04 Dup.
106 / 06 E-9902220203 I No line for entry of Counters Revenue Raised and closed in MOR3, should be a line available 21973 Low ‘Closed
Horizon during, MiMan, Product to be used is a non-core product LT
which has not been requested
06 7 07 F-9902220207 [Event log does not report all events and duplicates others Fixed for Live Trial 21972 [Low [Closed
Horizon LT
111 E-9902230020 [Failure to collect Horizon Control File, Log shows Access File delivered to HAPS Gateway PC by 18:45pm - Resolved ‘Med. ‘Closed
HAPS Denied. Subsequently no Horizon file for day 6 was received by Iby Pathway OE
HAPS.
107 / 01 E-9902230008 IThe following products are omitted from the office balance These products should map to Cash. New version of 21984 ILow ‘Close
snapshot MVLV11, AP receipts , UKPA's AP smart, PB deposit, _IMiECCO to be used during Migration preproving exercise LT
green giro check, PB cheque encashment produced after will map these items to cash.
MiECCO migration .If these figures were displayed the report
will equal the pre- migration balance.
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Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
107 / 02 E-9902230011 I Produced transaction log for stock unit AC, and checked off days I Evidence available at MO if required. 21983 Low ‘Close
activity. All is correct except the volume for 1 transaction. One [UPDATE : Cannot reproduce, and can confirm that fixed NFA
Postage stamp for £10.63 was sold, but the volume shows as 2 on [price stamp products are displayed correctly on the
the transaction lo; transaction los
107 / 03 E-9902230060 I Procedural - There is no touch X icon on the system to re-enter Procedures confirmed as incorrect - will be raised during the }21999 ILow ‘Closed
the users password when a mistake entering the password has _I Fagin review NFA
occurred.
107 / 04 E-9902230068 [Procedural - EPS191 - when an Small Packet item, Zone 2 2.1kg_IProcedures confirmed as incorrect - will be raised during the }22000 — ILow (Closed Procs.
is selected on screen from the pick list, the procedures don't Fagin review
mention the error screen (message: TOO HEAVY PLEASE
SELECT AGAIN)
07 706 F-9902230075 I When trying to encash OBCS, book error Message" Query result [This problem is now fixed, but still needed to be logged. [22008 [Low [Closed
unable to contact HQ,” Similar occurred yesterday 220299, when trying to receive JOE
(07 7 07 F-9902230077 I Procedural - OBC 009V6.08, When encashing, a Benefit on a Bar- [Procedure change to User Guide and PPD to be made 2005 [Low [Closed
coded book it says With Any Menu displayed, scan the bar-code Procs.
Jon the order book. If you do this you get the message INVALID
MODE: THE CURRENT MODE IS NOT ALLOWED FOR
THIS EVENT User Guide should say AT
ITHETRANSACTION/SERVE CUSTOMER screen.
07 7 08 F-9902230079 [All Events Event Log, There are entries on the event log that [No fault - counters are delivered and installed in CAP 1. The [22004 [Low [Closed
state that after manual migration the stock units have rolled fromIMigration tool sets the CAP to whatever the user specifies NFA
ICAP1 BP1 to CAP33 BP1. This should read CAP32 BPI to
CAP33 BPI, Evidence available at MO if required.
107 / 09 E-9902230082 [Procedural - In user guide OBC009 information should be the Evidence and suggestion can be obtained from MO. 22006 [Low ‘Close
Jother way around, where box for has barcode been read the yes [UPDATE : Procedures to be changed Proes,
land no arrows should be swapped around. Also there is no
instruction for what happens if the query result screen comes up.
107 / 10 E-9902230083 I Procedural - Settlement procedure EPS261 - ‘Yes’ & ‘No’ options IProcedures confirmed as incorrect - will be raised during the I22021 Low ‘Closed
incorrect after ‘Savings Stamp tendered’ option Fagin review Procs
07 / 11 E-9902230134 IScales Transaction Inland Parcel 7800g. Pick List displayed Too I No fault - scales weight limited to 6kg, although Parcel tariff Med. ‘Closed
Heavy message exceeds this amount NFA
112 E-9902240015 I Interrogation of the HAPS Gateway PC has detected two files, Resolved by Pathway Med. Closed
HAPS. but failed to pick up either. OE
113 E-9902250006 INo Horizon file to pickup from HAPS Gateway PC Med. ‘Closed
HAPS OE
108 / 01 E-9902240016 IOBCS - Unable to perform encashment at Northern Ireland Duplicate of 07/05 22043 Med. ‘Closed
Horizon Outlet Dup.
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Tnicident Ref._[HD Ref/Area [Description Resolution PinICL_ [Priority [Action
os 7 04 F-9902240081_IEPOSS- Transactional data receipts and payments not migrated [Call closed - related to 077 01 Med. — [Close
Horizon correctly on to office balance snap shot Dup.
08 7 05 E-9902240041 [Training Mode - Unable to enter Training Mode at two of three [Related to PC21976 Tow [Closed
Horizon counters Dup.
08 7 07 F-9902240049_ [Hardware - Counter Printer Not Working Hardware swapped out Tow [Closed
Horizon OE
08 7 09 F-9902240081_ [BES -Impound Notice Appeared When Not Expected Due to Operator error Med [Closed
Horizon Low [NFA
os 711 F-9902240132 [Hardware - Watford R2 Counter Failure [Operational Issue - counter swapped out Tow [Closed
Horizon OE
los 713 F-9902240142 [BES - Agent Details Missing From ATP Already covered on KPR Med. [Closed
Horizon KPR
08 716 F-9902240155 [Procedural - Producing BES Reports Weekly Procedures confirmed as incorrect - will be raised during the 22101 [Low [Closed
Horizon Fagin review
08 717 F-9902240158_ IEPOSS - PUN Impound report produced by all users show the _ [Reports & Receipts FS states that this report displays Tow
Horizon same Impound information for the office not the user
os 718 F-9902240159 I EPOSS - Migration Figures Appear On Counter Weekly Reports [Reports produced post-migration will be witnessed during Tow [Closed
Horizon the Migration pre-proval exercise Med. _ILT
os 719 F-9902240160 I EPOSS - Suspense Reports Shows Incorrect Information Fixed for LT Tow [Closed
Horizon LT
08 7 20 F-9902240164 [Procedural - Cutting off Weekly Counter Summaries Procedures confirmed as incorrect - will be raised during the [21070 [Low [Closed
Horizon Fagin review Procs
os 721 F-9902240165 I FPOSS - Cheque Listing Report Displays Pre Migration Will be fixed for LT Tow [Closed
Horizon Transactions In BP 02 LT
os 73 F-9902240167 [Procedural - Incorrect instructions when voiding a BES payment [Procedures confirmed as incorrect - will be raised during the [22110 [Low [Closed
Horizon Fagin review Procs
08 7 24 F-9902240168 [Procedural - Missing Procedure When Voiding BES Receipt ATP [Procedures confirmed as incorrect - will be raised during the [22111 [Low [Closed
Horizon Fagin review Procs.
(08 7 27 F-9902240171 Scales - Stack entries double up in Best Fit Option Duplicate of 13/12 Tow [Closed
Horizon Dup.
08 729 F-9902240174 [Procedural - the procedures are not clear ifan invalid value is [Procedures confirmed as incorrect - will be raised during the [22117 [Low [Closed
Horizon lentered when entering a transaction Fagin review Procs.
08 730 F-9902240175_ [Procedural - Declaring stamps offers incorrect options [Outdated version of procedures provided - current version of Tow [Closed
Horizon EPS311 (v6.3) correct NFA
08 732 F-9902240178_IEPOSS- Local schemes icons - no indication of underlying menu [Closed - No Fault conforms to OPS Menu Hierachy Tow [Close
Horizon document NEA
08 733 F-9902240179 [Procedural - Details of printed receipt missing from procedures _ [Procedures confirmed as incorrect - will be raised during the Tow [Close
Horizon Fagin review Procs
c:\ testing \ mot\ incident\ incident.doc
[DATE]
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Model Office Testing
Incident Log
FUJ00078623
FUJ00078623
Final Pass
Incident Ref. IHD Ref /Area _ I Description Resolution PinICL _IPriority I Action
os 734 F-9902240180 [EPC ero's displayed on Counter daily Giro Summary with [Related to PC20280 - System performing, as expected Tow Close
Horizon nil transactions NFA
08 / 35 E-9902250014 IEPOSS - Declaration discrepancy when using Touch Screen Call Closed as a duplicate of issue 03 /04 Med. Close
Horizon Dup.
oS 7 a F-9902250028 I Procedural - No procedure for multiple sales. Procedures confirmed as incorrect - will be raised during the [22139 [Low [Close
Horizon Fagin review Procs,
os 743 F-9902250012_ IRef. Data- Missing local products, expected at outlet Reference Data applied successfully Med. [Closed
Horizon OE
109 / 11 E-9902250068 [Procedural - Incomplete procedures on pick lists Procedures confirmed as incorrect - will be raised during the I22154 Low Close
Horizon Fagin review Procs.
09 713 E-9902250073_ IProcedural- producing office report. Procedures confirmed as incorrect - will be raised during the Low Close
Horizon Fagin review Procs,
109 / 19 E-9902250120 I ACCESS CONTROL - Log on after 3 attempts failed. Retestsd in MOT on 04/03/99 - User locked out after four 22175 Med. Closed
Horizon attempts OK NEA
oe 7 F-9902250157 I Procedural - Errors when office balancing Procedures confirmed as incorrect - will be raised during the [22189 [Low [Closed
Horizon Fagin review, Proes.
09 / 24 E-9902250158 [Procedural - Printing office snapshot Outdated version of procedures provided - current version {22190 ILow * ‘Closed
Horizon (v6.3) correct NFA
109 / 25 E-9902250161 I Procedural - Daily BES Reports Procedures confirmed as incorrect - will be raised during the }22191 Med.* I Closed
Horizon Fagin review Pr
09 7 38 F-9902250170 I FPOSS - Daily event log not matching, events Will be fixed for Live Trial Med.* [Closed
Horizon LT.
oo 731 F-9902250117 [Procedural - Balancing Cash Account Procedures confirmed as incorrect - will be raised during, the Tow* [Closed
Horizon Fagin review Procs.
TIP 699 E-9902260094 I TIP - BES encashment performed at non-automated outlet (via ‘Transactions now received, although further issues Med.* I Closed
TIP PCHL) has not been received at TIP identified (see TIP 739) NFA
0 7 03 E-9902260050 [Reference data drop not implemented New local product now applied successfully 22223. -IMed.* [Closed
Horizon NFA
3 710 E-9903010130 [Procedures - Entry of a green giro cheque transaction - two Procedures confirmed as incorrect - will be raised during the Low *
Horizon separate paths to transaction Fagin review
13/13 E-9903010146 [Procedural - On OBC003, at ‘Same as previous’ prompt, Procedures confirmed as incorrect - will be raised during the Low *
Horizon procedure should offer two options instead of one. Fagin review
13/15 E-9903010151 IProcedures - 'Yes' and 'No' options misplaced on 'Issuing a new I Procedures confirmed as incorrect - will be raised during the ‘Low *
Horizon benefit card' procedure Fagin review
13/17 E-9903010159 _IEPOSS - Logout unsuccessful after attempt to rollover dormant IDuplicate of Issue 13 / 14 Med. *
Horizon stock unit Dup.
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FUJ00078623
FUJ00078623
Model Office Testing Incident Log Final Pass
*These categories are an initial testing impact, and are subject to Product Management confirmation
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