FUJ00081062
FUJ00081062
To: Jenkins Gareth Gf.
Ce: Parker Steve
From: Chambers Anrié O[/O=EXCHANGE/OU=ADMINGROUPT/CN=RECIPIENTS/CN=ANNE.CHAMBERS]
Sent: Thur 5/6/2010 10:40:34 AM (UTC)
Subject: RE: Receipts payments mismatches
Gareth,
Yes there is a KEL (ballantj1759Q) which tells SMC to raise a call if they see this event.
I haven't noticed any calls (but I haven't been doing that sort of call recently). I do have a PM-raised call from a few weeks back which I
need to look at (the mismatch was only for a few pence so it has gone to the back of the heap).
From: Jenkins Gareth GI
Sent: 06 May 2010 11:16
To: Chambers Anne 0.
Subject: Receipts payments mismatches
Anne,
I’ve been having a look at the NT Counter events from last week and spotted the following two:
totalReceipts=477 141.47, totalPayments=-47 1141.47. -
com. fujitsu.poa.ctrc. businesslogic. print. velocity. VelocityHelperFunction
27/04/2010 17:26 08602500101 I s ERROR.
totalReceipts=759968.17, totalPayments=-739968.17. -
com. fujitsu.poa.ctre. businesslogic. print. velocity. VelocityHelperFunction
23/04/2010 09:11 24121700101 I s ERROR.
These look like Receipts and Payments mismatches.
Jon advises me that there were also raised from the Office Snapshot erroneously, but that peak (194381) was fixed in CTRO25.08
which should be Live.
Have you been made aware of these or had any calls? I don’t know if there is a KEL for SMC to pick up any such events and raise
calls - there certainly ought to be one.
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
eS Please consider the environment - do you really need to print this email?
FUJ00081062
FUJ00081062
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