FUJ00081064
FUJ00081064
Peak Incident Management System
Call Reference PC0194381 Call Logger Deleted User -- Service Intro
Release Targeted At -- HNG-X 01.08 Hot Fix Top Ref CTR_APP_X0108_V045
Call Type Live Incidents Priority B -- Business restricted
Contact Deleted Contact Call Status Closed -- S/W Fix Available to Call Logger
Target Date 13/02/2010 Effort (Man Days) 0
Summary CS - Counter APP- totalReceipts=250016.45, totalPayments=-200016.45.
All References Type Value
Release PEAK PCO195911
SSCKEL KEL ballantj1759Q
Product Baseline CTR_APP_X0108_V045
SSCKEL KEL ballantj1759Q
DevintRel-Director ITU SV&I
QFP Review COMPLETE
SSCKEL KEL ballantj3627R
Progress Narrative
foate:10-Feb-2010 11:10:00 User:Steve Bansal
cALL. PC0194381 opened
Details entered are:~
lsummary:CS - h15823800101 - Counter APP- totalReceipts=250016.45, totalPayments=-200016.45.
call Type:
call Priority:B
ffarget Release:HNG-X 01,07
outed to:Service Intro - Steve Bansal
JDate:10-Feb-2010 11:10:00 User:Steve Bansal
[Start of Response]
Iuive Issue
Node Alert Group Summary
urrence Count ‘Type _ExpireTime Agent — Manager
In15823800101 Counter APP pts=250016.45, totalPaymen 0016.45. ~
com. fujitsu.poa.ctre.businesslogic.print .velocity.VelocityHelperFunctions ERROR. 09/02/2010
7:35:34 1 Problem 86400 Multi-headed NT Log Probe
[End of Response]
Response code to call Live use error(L) as Potential Problem Identified (38)
0-Feb-2010 11:10:28 Uscr:Steve Bansal
11 record has been transferred to the team: EDSC
jbate:10-Feb-2010 11:42:24 User:Lorraine Guiblin
[fhe Call record has been assigned to the Team Member: John Ballantyne
[Date:10-Feb-2010 16:22
lEvidence Added -
@ User:gohn Ballantyne
jDate:10-Feb-2010 16:24:39 User:dohn Ballantyne
[Start of Response]
Please advise of any logs that are required, please bear in mind that I am only able to provide 40 lines of log - so please be
recise about what information you require.
[End of Response]
lkesponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
Date:10-Feb-2010 16:24:56 User:John Ballantyne
fhe Call record has been transferred to the team: xCtr_GDC
[Date:11-Feb-2010 08:26:21 Usecr:Lionel Higman
Reference Added: QFP Review COMPLETE
jDate:1i-Feb-2010 08:38:33 Uscr:John Ballantyne
FUJ00081064
FUJ00081064
fhe call Priority has been changed from B
the call Priority is now A
Jbate:11-Feb-2010 11:04:46 Uscr:Subhra Suklabaidya
[the Call record has been transferred to the team: xCtr BAC GDC
[fhe Call record has been assigned to the Team Member: Suresh Chitikela
Date:11-Feb-2010 11:26:25 User:Suresh Chitikela
[Start of Response]
lease provide PostOfficecounter.log
{End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
jate:11-Feb-2010 11:26:32 User:Suresh Chitikela
the Call record has been assigned to the Team Member: Vivek Agnihotri
Date:1i-Feb-2010 14:10:06 User:Vivek Agnihotri
[Start of Response]
lin order to start our inc-vestigation we need log files.
Please provide the same.
[End of Response]
esponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
jDate:11-Feb-2010 14:10:14 User:Vivek Agnihotri
[the Call record has been assigned to the Team Member: Suresh Chitikela
jbate:11-Feb-2010 14:11:30 User:Suresh Chitikela
[the Call record has been transferred to the team: xCtr_RDM_GDC
the Call record has been assigned to the Team Member: Subhra Suklabaidya
JDate:11-Feb-2010 14:16:17 User:Subhra Suklabaidya
laction placed on Team:EDSC, User:John Ballantyne
lthe Call record has been assigned to the Team Member: Suresh Chitikela
JDate:1-Feb-2010 14:48:40 User:Suresh Chitikela
[Start of Response]
ly analysis
larter going through the log file i can see there is a difference of 50000 between totalreceipts and total payments.
[this is happening because there is transferout of stock to another stockunit which is creating the difference between total
receipts and payments
[End of Response]
Response code to call type L as Category 40 ~~ Pending -- Incident Under Investigation
[Date:1i-Feb-2010 14:49:05 Uscr:don Hulme
[Start of Response]
lAs stated above, the Office Snapshot shows Total Receipts
00016.45, ie. 50,000 different.
90016.45, Total Payments:
this is due to a pending transfer for Cash of 50,000.
[the pending transfer reduces Value Items § MOP by 50,000, hence reducing TOTAL PAYMENTS by 50,000. This causes the receipts and
jpayments mismatch.
[the solution is is to calculate Pending transfers as node 3055 (Transfers out) - node 3054 (Transfers in), and ***for the purpose
lof checking receipts
Payments before checking if Receipts=Payments.
“payments only and not for printing on the report, and for the office snapshot only*** add this to Total
lA future enhancement would be for an extra line "Pending Transfers" line be printed in the Payments section - but this would be a
lchange to the report and would need approval from POL - and since we are working as Horizon does, there is not need to do this.
this PEAK should be downgraded from A to B - it is still important to fix as we don't want the Receipts <> Payments error to be
falsely generated as this would encourage the SSC to ignore it.
[End of Response]
IResponse code to call type L as Category 40
Pending ~~ Incident Under Investigation
FUJ00081064
FUJ00081064
[Date:11-Feb-2010 15:45:26 User:dohn Ballantyne
{fhe call Priority has been changed from A
the call Priority is now B
Date:12-Feb-2010 14:02:29 User:Jon Hulme
[Start of Response]
For the
hen the Receipts/Payments error occurs, in order to identify if the error is safe to ignore, then access the counter log to see
lif it occured as a result of the office snapshot.
If so, look at the following lines on the office snapshot:
TOTAL RECEIPTS 250016.45
TOTAL PAYMENTS 200016.45
transfers In 0.00
transfers Out 50000.00
[fhe error can safely be ignored if:
OTAL RECEIPTS ? TOTAL PAYMENTS = Transfers Out ? Transfers In
In all other cases the error is serious and must be investigated.
[End of Response]
lkesponse code to call type L as Category 40 ~~ Pending ~~ Incident Under Investigation
pate:12-Feb-2010 14:03:26 Uscr:Jon Hulme
[Start of Response]
corrected word characters that PEAK puts in ? for:
IfOTAL RECEIPTS - TOTAL PAYMENTS = Transfers Out - Transfers In
[End of Response]
Response code to call type L as Category 40 -= Pending -- Incident Under Investigation
5:14 User:John Charlton
[Date:12-Feb-2010 1:
£417580
Jbate:15-Feb-2010 08:22:46 User:John Ballantyne
evidence Added - Post Office © 4
jOaté:15-Feb-2010 08:30:01 User: Mail Manager_
lexternal Progress Update Received via Email. __
riginater + ‘Bellantyne gohnt <dohn hallentynd —
rival Date : 15 Feb 2010 08:23:00
subject : RE: PC0194381
IEvidence attached to PEAK.
Regards
Kohn
From: Chitikela Suresh
sent: 15 February 2010 06:14
to: Ballantyne John
Subject: RE: PCO194381
can you please provide 40 lines of log before the
hog (PostOfficeCounter.log) file attached to the PEAK system.
Thanks & regards
Suresh Chitikela
From: Ballantyne John {mailto:John.Ballantyn
sent: 11 February 2010 14:26
fo: Suresh Chitikela
FUJ00081064
FUJ00081064
g
[subject
T Venu Anamalla
RE: PCO194381
suresh,
Please can you be more specific about the data you want
las T am not allowed to send personal data. The tool that we use to
jbbfuscate data is not reliable and the output needs to be manually
checked. I have already provided a snippet of the PostofficeCounter.log
file and it is attached to the PEAK. I also advised on the PEAK that am
only able to provide 40 lines of log - so please be precise about what
information you require.
Inegards
Kohn
rom: Chitikela Suresh
sent: 11 February 2010 13:40
ffo: Ballantyne John
Se: Anamalla Venu
subject: PC0194381
ee
can you please provide the PostOfficeCounter.log for this peak .
[Thanks & regards
suresh Chitikela
bate:16-Feb-2010 0
[Start of Response]
lin order to avoid the false error being logged at the time of generating Office Balance snapshot we need to add the
[transferOut (node3055) value to the total payments and Transfersin(node3054) to receipts.This is for avoiding false error being
logged not for printing in the report.
0:52 User:Suresh Chitikela
IMPACT ON DEVELOPMENT:
effort in mandays. 1 hour
HMPACT ON TEST:
tester need to do transferout and in transactions and check whether the error totalreceipts not equal to total payments being
hogged to the log file
IMPACT ON USER:
[there is no impact on user.The present error wont effec!
IMPACT ON OPERATIONS:
this fix avoids the false error being logged when there is pending transfers.
the user from doing the transactions on counter.
IRISKS (of releasing and of not releasing proposed fix):
Ithe risk of not fixing the peak is it logs the false error in log files.
IuiSt OF LIKELY DELIVERABLES:
LIST OF THE ABOVE ALREADY DELIVERED FOR THE PROPOSED RELEASE:
LIST OF THE ABOVE ALREADY DELIVERED TO A RELEASE LATER THAN THAT PROPOSED:
LIST OF THE ABOVE LIKELY TO BE REDELIVERED INTO THE PROPOSED OR A LATER RELEAS
IANYTHING ELSE THAT SHOULD BE KNOWN ABOUT THIS CHANGE:None
[End of Response]
Response code to call type L as Category 40
Pending -- Incident Under Investigation
lDate:16-Feb-2010 06:51:44 User:Suresh Chitikela
the Call record has been assigned to the Team Member: Vivek Agnihotri
JDate:16-Feb-2010 0
[Start of Response]
I agree with Suresh analysis.
[End of Response]
1:31 User:Vivek Agnihotri
FUJ00081064
FUJ00081064
Response code to call type bas Category 40 -- Pending =- Incident Under Investigation
jbate:16-Feb-2010 07:21:41 User:Vivek Agnihotri
Ithe Call record has been assigned to the Team Member: Suresh Chitikela
jbate:16-Feb-2010 07:25:21 Uscr:Suresh Chitikela
{the Call record has been transferred to the team: xCtx_RDM GDC
[fhe Call record has been assigned to the Team Member: Subhra Suklabaidya
jbate:16-Feb-2010 12:32:53 Uscr:Subhra Suklabaidya
lAction has been removed from the call
[Date:16-Feb-2010 12:33:26 Uscr:Subhra Suklabaidya
ction placed on Team:xCtr OSR SME, User:Steven Porter
[ate:17-Feb-2010 08:45:50 Uscr:Steven Porter
[Start of Response]
SME Analysis Review:
Given the analysis is a rewording of Jon's comments, then the analysis looks fine to me.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
jDate:17-Feb-2010 08:45:55 User:Steven Porter
Action has been removed from the call
bate:18-Feb-2010 07:48:14 Uscr:Subhra Suklabaidya
[fhe Call record has been transferred to the team: xCtr_BAC_GDC
[the Call record has been assigned to the Team Member: Suresh Chitikela
JDate:18-Feb-2010 09:04:22 Uscr:Suresh Chitikela
ction placed on Team:RelMngmntForum
Dat e:18-Feb-2010 12:22:45 User: Tyrone Cozens
[the call Target Release has been moved to Targeted At -~ HNG-X 01.08 Hot
Date:18-Feb-2010 12:23:24 User: Tyrone Cozens
[Start of Response]
argeted as agreed in Prayers. To become part of CTR 25.8.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
jDate:22-Feb-2010 08:39:35 User:Suresh Chitikela
‘ction has been removed from the call
Jbate:24-Feb-2010 08:26:54 Uscr:Steve Bansal
the call summary has been changed from:—
lcs - h15823800101 - Counter APP- totalReceipts=250016.45, totalPayments=-200016.45.
[fhe call summary is now
lcs - Counter APP- totalReceipts=250016.45, totalPayments=-200016.45.
lbate:24-Feb-2010 0.
[Start of Response]
liNGX CODE FIX
PIX DESCRIPTION
Described Above.
PROPOSED BRANCH
[rsp
COUNTER JAVA FILES CHANGED
COUNTER PDL FILES CHANGED
jone.
COUNTER REFDATA FILES CHANGED
FUJ00081064
FUJ00081064
ificebalancesnapshot_vaTemplate-vixml updated
SHARED CODE FILES CHANGED
BAL, JAVA CODE
one.
FILES CHANGED
SQL FILES CHANGED
None.
JOTHER FILES CHANGED
None.
APPROPRIATE CODE COMMENTS
ves
[DEPENDENCIES
one.
RELATED PROBLEMS
[UNIT TESTING EVIDENCE
bone transferout and transferin transaction of cash and generated the office balance snapshot.screen shots attached.
REGRESSION TE:
jot applicable.
ISACKWARDS COMPATIBILITY
jot applicable
[End of Response]
Response code to call type lL as Category 40 -- Pending -- Incident Under Investigation
jbate:24-Feb-2010 0:
Ievidence Added ~ ;
4:42 Uscr:Suresh Chitikela
file £ E 1
Date: 24-Feb-2010 09:55:34 Uscr:Suresh Chitikela
Ievidence Deleted - patch file for office balance snapshot vmxml
lDate:24-Feb-2010 0:
evidence Added - pat
7:00 User:Suresh Chitikela
file
Jbate:24-Feb-2010 09:58:51 Uscr:Suresh Chitikela
Evidence Added - unit t« for Offi
avida:
Date: 24-Feb-2010 09:59:19 User:Suresh Chitikela
the Call record has been assigned to the Team Member: Vivek Agnihotri
jDate:24-Feb-2010 15:59:07 Uscr:Vivek Agnihotri
[Start of Response]
IL am ok with the patch file.
[End of Response]
esponse code to call type L as Category 40 -- Pending -~ Incident Under Investigation
jbate:24-Feb-2010 15:59:46 Uscr:Vivek Agnihotri
{the Call record has been assigned to the Team Member: Suresh Chitikela
24-Feb-2010 16:00:05 User:Vivek Agnihotri
fhe Call record has been assigned to the Team Member: Venu Anamalla
Date:24-Feb-2010 16:15:32 User:Venu Anamalla
Action placed on Team:xCtr_OSR_SME, User:Steven Porter
jbate:24-Feb-2010 1
[Start of Response]
SME Code Review:
2:02 User:Steven Porter
I've run this past Jon, and assumign that totalPayments think
jofficeBalanceShapshot v2Template.vmxml is the top-level one,
is not used later (which we
should be fine.
change can be committed once branch and known.
available,
[End of Response]
IResponse code to call type L as Category 40 -- Pending ~~ Incident Under Investigation
is the case, given
FUJ00081064
FUJ00081064
[Date:24-Feb-2010 16:42:04 Uscr:Steven Porter
lAction has been removed from the call
[Dat e:25-Feb-2010 07:38:33 Uscr:Subhra Suklabaidya
[the Call record has been assigned to the Team Member: Suresh Chitikela
Jbate:25-Feb-2010 1.
[Start of Response]
code committed to CTR025 08 HOTFIX branch
2:35 Uscr:Suresh Chitikela
ki1es committed
jofficeBalanceSnapshot _v2Template.vmxm)
srev version 1.1.6.1
current version 1.1.100.1
[End of Response]
lkesponse code to call type L as Category 46
Pending -- Product Error Fixed
lbate:25-Feb-2010 14:42:49 User:Suresh Chitikela
[the Call record has been transferred to the team: xCtr_ REL GDC
Joate:03-Mar-2010 11:51:00 User:Kishor GaneshRao
[Start of Response]
lfested Successfully with CTR _APP_X0108_V045 at 4LS CCIT as part of CTRO25.08
servation:
IsDDS_ Products Table has to be in sync with the latest ref data of CTR025.08 level for the Total Receipts and Total Payments to
atch (considering the transfer out/in transactions as well).
[End of Response]
Ikesponse code to call type L as Category 46 -- Pending -- Product Error Fixed
jDate:03-Mar-2010 11:51:10 User:Kishor GaneshRao
the Call record has been assigned to the Team Member: Kishor GaneshRao
Jbate:05-Mar-2010 1:
3:53 User:Prashanth Pamidimukkala
[Start of Response]
JFIX RELEASE CHECKLIST
TEMPLATE FULLY COMPLET
IRMF APPROVAL GRANTED?
ves
CODE REVIEW TEMPLATE FULLY COMPLE
ves
ED?
CODE REVIEW PASSED?
ves
CODE CHECK-IN BRANCH SPECIFIED?
ves
ERENCE IN CVS
FIX PASSED CIT AND REGRESSION TESTING?
[End of Response]
Response code to call type L as Category 46 -- Pending --
Oate:05-Mar-2010 12:24:18 User:Prashanth Pamidimukkala
[Start of Response]
Kishor, please route to INT.
[End of Response]
Response code to call type L as Category 46 -- Pending ~- Product Error Fixed
JDate:05-Mar-2010 15:59:15 User:Kishor GaneshRao
lhe call Target Release has been moved to:Targeted At -- HNG-X 01.08 Hot Fix
Reference Added: Product. Baseline CTR APP _X0108 v045
{Start of Response]
foving CTRO25.08 peaks to Integration.
FUJ00081064
FUJ00081064
Tend of Response]
Response code to call type L as Category 48
the Call record has been transferred to the team: Development calls ready for Integration
fhe Call record has been assigned to the Team Member: Unassigned_
jbate:08-Mar-2010 13:35:27 Uscr:Geoff Inglis
ICTR APP _X0108 V045-V044 now ready for test.
Date: 08-Mar-2010 13:38:14 User:Geoff Inglis
[Start of Response]
PR_APP_X0108_V045-V044 ready for test
[End of Response]
Response code to call type L as Category 49
fhe Call record has been transferred to the team: Live Support Team
[fhe Call record has been assigned to the Team Member: _Unassigned_
[Date:1-Mar-2010 14:36:02 User:dohn Budworth
Reference Added: PEAK PCO195911
jDate:25-Mar-2010 17:40:05 Uscr:Sheila Bamber
[Start of Response]
sted in LST - Please see release peak for details
{End of Response]
Response code to call type L as Category 49 -- Pending -- Fix Available for IndependentTest
[Date:25-Mar-2010 17:40:10 User:Sheila Bamber
[the Call record has been assigned to the Team Member: Release to Live
Jbate:07-Apr-2010 11:27:01 User:Lionel Higman
ction placed on Team:xCtr Temp GDC
jbate:16-Apr-2010 14:49:36 User:John Budworth
[Start of Response]
Release RNT9546 for tivoli download product COUNTER X0108 52_2 has completed LST testing and has been applied to Model Office
ranches and will be deployed to live pilot week commencing 19/4/10.
outing to call logger
[End of Response]
Response code to call type L as Category 60 -- Final -- S/W Fix Released to Call Logger
outing to Call Logger following Final Progress update.
Defect cause updated to 14 -- Development - Code
JDate:04-Jun-2010 14:48:25 Uscr:Steve Bansal
CALL PC0194381 closed: Category 60 Type L
Root Cause Development - Code
Logger Deleted User -- Service Intro
Subject Product HNG-X Miscellaneous -- Counter (version unspecified)
Assignee Deleted User -- Service Intro
Last Progress 01-Jun-2010 14:48 -- Steve Bansal