FUJ00083710 - Email chain between Penny Thomas, Gareth Jenkins and Anne Chambers on ARQs, with reference to Callender Square.

Evidence on official site

FUJ00083710
FUJ00083710

GRO
-ADMINGROUP1/CN=RECIPIENTS/CN= = THOMASP]

To: Jenkins Gareth G I Chambers Anne}
From: Thomas Penny[/O=EXCHANGE/OU=,
Sent: Thur 10/16/2008 9:33:21 AM (UTC)
Subject: I FW: ARQs 356-374

107026.zip

Hi Anne/Gareth

1. FAD 107026:
a. Lots of events between 00:00 and 02:30 on 5/1/2006 (all counter 2). OK provided no one was Logged on at the time

Unfortunately JHO001 was logged on during this time. I attach messagestore - would one of you please be able to check all is OK for me?

Many thanks
Penny

From: Chambers Anne O

Sent: 09 October 2008 09:35
To: Thomas Penny; Meek Steven
Subject: RE: ARQs 356-374

Yes they can all be filtered out.

Anne

From: Thomas Penny

Sent: 09 October 2008 08:47
To: Chambers Anne O

Cc: Meek Steven

Subject: FW: ARQs 356-374

Hi Anne
Please could you check Gareth's comments below and then Steven can add to the filter.

Kind regards
Penny

From: Jenkins Gareth GI

Sent: 08 October 2008 17:23
To: Meek Steven; Thomas Penny
Subject: RE: ARQs 356-374

Penny,

1. FAD 107026:
a. Lots of events between 00:00 and 02:30 on 5/1/2006 (all counter 2). OK provided no one was Logged on at
the time

2. FAD 223217:
a. EPOSSDataServer error “Error Message: Error in node retrieval for node(s) 2575”. I think this is one Anne
said was benign.
b. EMV Launch: These are benign. Again §
c. Riposte Errors are all Benign. Again I think Anne said that “An error + ocurred within a message port recovery

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thread. Message not pro
could be ignored and
3. FAD 318632:
a. SwDistrib: “SwDistrib: (152) SOFT_DIST_CNT 39_1 No distribution found” is benign and can be a
filt€t (probably as startswith “SwDistrib: (152)”)
b. 2 instances of “An unexpected error occurred while attempting to modify an entry in the run map. Timeout
occurred waiting for lock. (0xC 1090003)” at 07:28 on 14/12/07 on Counter 1. OK if no one Logged on at that
time.
4. FAD 475329 (part 1):
a. EPOSSSetMain: Message “Unexpected VB error in clsEPOSSSet.PrintReceipt() Error: [6 - Overflow]” is
benign and &é I
b. LFSConfirm: Message * “Error Message: clsPouchDeliveryS90.: fePrintREMINI
EPOSSSetMain returned the following: <Result:<Success:0>>” is benign and &
c. Riposte Error is benign (see 2c above)

sed by checkpointed message port because the port's queue is full. (0x810D0006)"

Regards

Gareth

Gareth Jenkins

Distinguished Engineer

Applications Architect
Royal Mail Group Account

ca Please consider the environment - do you really need to print this email?

Street, London, W1U

Rogister

This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is virus-free.

From: Meek Steven

Sent: 08 October 2008 12:57

To: Jenkins Gareth GI; Thomas Penny
Subject: FW: ARQs 356-374

Gareth,

Please find attached the Audit events file for your consideration.

Penny,

Not events were returned for FADs 005113 and 194205.

Please note that event checking has only been performed for 475329 for 2007. We need to import the latest batch of
events to check the 2008 date range.

Regards,

Steven
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From: Thomas Penny

Sent: 08 October 2008 10:12
To: Meek Steven

Subject: FW: ARQs 356-374

Hi Steven
Just noticed 005113 - 1 May 08 is an urgent request - any chance you can fast track?

Kind regards
Penny

From: Thomas Penny

Sent: 08 October 2008 08:50
To: Meek Steven

Subject: ARQs 356-374

Hi Steven

Please could you run error events for the following:-

Outlet
From To
005113 01-May-0801-May-08
194205 07-Jul-08 07-Jul-08
223217 06-Oct-05 05-Jan-06
107026 01-Dec-05 05-Jan-06
475329 21-Aug-07 20-Sep-07
475329 18-Aug-08 17-Sep-08
318632 04-Oct-07 02-Jan-08
Many thanks
Penny

Penny Thomas
Security Analyst, Customer Services

Fujitsu Servic Registered in Englan 6, Registered Office Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does
not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.