FUJ00092617
FUJ00092617
Horizon Next Generation Joint Progress Meeting
Meeting 140
Notes of Horizon Next Generation Joint Progress/Release Board Meeting
Meeting of Thursday 14" January 2010
Attendees:
Name Initials_I Role Comments
Mark Burley MB Programme Manager (POL) Chair
Debbie Richardson DR Test Manager (Fujitsu)
John Wheeler JW. PMO Manager (POL)
Kevin Tallboy KT Planning Manager (POL)
Ravi Chambers RC PMO Manager (Fujitsu)
Geoff Butts GB Programme Manager — HNG (Fujitsu)
Will Russell WR Migration Manager (POL)
Vince Cochrane Wiel Network Specialist (Fujitsu)
Alan D’Alvarez. AD Programme Director — HNG (Fujitsu)
Lee Farman LF Test Manager (POL)
Phil Norton PN Acceptance Manager (POL) Apologies
lan Trundell IT HNG Design Authority (POL) Apologies
Adam Martin AM Service Delivery (POL) Apologies
Dave Hulbert DH Service Delivery (POL)
Graham Welsh GW. Customer Services (Fujitsu)
Graham Allen GA Development Manager (Fujitsu)
Lup Yau LY PMO (POL)
Mike Woods MW. Director of Programmes (Fujitsu) Apologies
Gaetan van Achte GvA Service Director (Fujitsu) Apologies
Steve Fishlock SF Implementation Manager (Fujitsu) Apologies
Barry Evans BE Migration Team (POL)
Distribution: As above, plus David Smith, and the Fujitsu & POL lead teams
1 Minutes from Previous Meeting
The previous minutes were accepted.
2 Actions and Points to Note from Previous Meeting/Current meeting
No. I Owner Action or point to note Status/Progress Date
required
New Actions and Points from meeting of 12° November
131.04 AD Currently, there isno I 19/11 C/fwd. AD/GB to provide an update to 14/01
MW plan on the table to MB.
deliver HNG by 21*
April 2010. GB to
chase Guy Wilkerson
to determine how this
will be addressed
commercially; in the
current CCN or via an
amendment to it?
26/11 C/fwd. The issue will be addressed via
an amendment to the current CCN. Action to
remain open until CCN is complete and signed
off.
03/12 C/fwd. AD to check CCN status with Guy.
10/12 C/fwd. CCN to take rollout to 21% April is
out for signature. Once signed, a further high
level addendum will be produced to take the
date to 30" April. AD to ask Guy Wilkerson to
discuss the contents of the addendum with MB.
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc
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17/12 Cifwd. AD to ensure GW contacts MB to
discuss. AD, MB and GW to agree contents of
the addendum.
23/12 C/fwd. Guy Wilkerson did ring MB. MB to
respond.
31/12 C/fwd. MB has phoned GW but no return
call
07/01 C/fwd. GW and MB have now been in
contact but awaiting action from GW. MW to
check with GW his progress in producing draft
addendum.
14/01 C/fwd. In principle discussions held.
Awaiting email confirmation from GW.
New Actions and Points from meeting of 19" November
132.07 GB Although it was 26/11 C/fwd. Investigation has not revealed a Closed
AD acknowledged that it I single root cause, but many contributing factors
must not detract the I that added up to the problems encountered.
team from their on AD will compile a summary by the end of next
going daily issues, week which will highlight the findings and
MB requested that a I propose recommendations for the way forward.
full root cause 03/12 C/fwd. Work in progress. AD is
analysis for the reviewing what additional network changes are
ongoing Network required after the Branch Router changes and
Issues be prior to Branch Migration to uncover the
investigated and a potential scope for this assessment. AD on
report be made track to present findings at next Joint Steering
available to help Board.
ensure a similar 10/12 C/fwd. The remaining network changes
number of problems have been identified; these are BAL OSR and
are not repeated online DB. Fujitsu are investigating a
during Model Office mechanism to pre-prove these before going into
migration to HNGx. Pilot. AD to compile a paper to document
findings and proposal,
17/12 Cifwd. In progress
23/12 C/fwd. Paper not produced as focus has
been on LST and Model Office.
31/12 C/fwd. Initial draft produced. MB stressed
final version must be available for Monday 04/01
and this was agreed by AD.
07/01 C/fwd. MB and GB to discuss later today.
14/01 Complete.
New Actions and Points from meeting of 10" December
135.08 AD It has been reported that Post Meeting Note: AD spoke with 14/01
GW I Fujitsu Engineering Graham Welsh and he described the
Services have been
many actions being taken by the two
missing the Horizon SLA Service organisations to both monitor and
targets for fixing branch
pick up on any issues regarding support
equipment — AD to supply _I and the mitigating actions they
assurance that this will not I are/have/will put in place.
impact HNG rollout
Action transferred to GW.
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc
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Meeting 140
17/12 Cifwd. Fujitsu Engineering support
are currently operating just below Amber
status.
A meeting has been arranged for 21st
December to review the support levels.
The concern remains that if the
Engineering team do hit this limit then it
may require the proposed Branch Router
rollout to slow down,
MB to be informed of the outcome from
this meeting.
23/12 C/fwd. GvA provided an update.
Branch Router and Migration rollout will be
supported by 2E2 and Touch engineers.
Agreements in place to ramp up 2E2 and
Touch engineers as required. 6 dials
report will track progress of migration. GvA
to share assurance with DH via email, as
SLTs have not been met consistently.
Daily assessments will be needed going
forward, with immediate remedial actions
in place to address issues. GW to provide
confirmation that everything is in hand
before this action can be closed.
31/12 Cifwd.
07/01 C/fwd. Ongoing. GW has
produced a note for AD which he will
forward on to MB.
14/01 Cifwd.
New Actions and Points from meeting of 23 December
137.08 DR To investigate whether Help going to I 31/12 C/fwd. Tests scheduled 08/01
branches via Sysman will be affected I for Monday to cover ISDN and 6
if the counters are ISDN. PN counter branch. DR to update
highlighted a previous “1 in 5” issue on results.
regarding failures via ISDN to 07/01 C/fwd. Testing has
branches with 5 or more counters. commenced, still in progress.
14/01 C/fwd. DR to provide
email update later today
New Actions and Points from meeting of 31°* December
138.02 DR Provide update on TPM issue 07/01 C/fwd. Good progress Closed
impacting SV&l being made, fix due to be
installed today.
14/01 Complete. Issue
resolved.
138.04 I DR/LF I The Hydra Proc testing : 07/01 C/fwd. DR to provide Closed
Provide statistics / analysis report to report for LF to review.
substantiate success of the Hydra 14/01 Closed. LF reported that
Proc Testing.
the performance of the Hydra
Proc solution is producing better
results than expected.
New Actions and Points from meeting of 7° January
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc
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Meeting 140
139.01
JW/RC
Arrange review of Joint Risk log.
14/01 Complete. Meeting
arranged for Monday 18"
January.
Closed
139.02
GB
PCI package: Although the PCI
package has been installed at 3000
branches, only 350 are collecting
data. GB to provide a list identifying
these branches to IT.
14/01 Complete
Closed
139.03
GW
Ensure MB is copied into Daily
Service reports
14/01 Complete
Closed
139.04
GwW
Once HNGx is in Live pilot there will 14/01 Cifwd.
be a need to measure transaction
timings. GW to review how this can
be done and respond.
21/01
139.05
Info
(BE/DR
to
progress
staffing)
A day was lost due to the test team 14/01 Complete. Peripheral
being unable to get to Bracknell. A swaps are on going and being
mitigation plan has been putin place I tracked by POL and FS daily.
to ensure resources and transport is
available to allow testing to take place
over the weekend.
Outline plan is now to run branch
migrations in LST tonight and
tomorrow (07/01 and 08/01), with
Model Office migration on Saturday
night (09/01).
Spare swap to be run in Bracknell on
Monday (11/01). Peripheral swap tbc
by BE; either Sat or Monday.
FS and POL resources to be made
available to support (BE and DR to
progress) This will need to include
P&BA support on Sat/Sun.
Closed
139.06
Info
Acknowledging the high pressure of _I Information item
the above plan, the meeting
unanimously agreed — based on the
recommendation of MB — that the
revised plan would be to migrate the
first two branches on Tuesday 12"
January. However, both teams would
remain focused on resolving all
outstanding issues in time to be ready
for the previous plan to migrate on
Monday.
139.07
BE
Produce a simple plan to capture all 14/01 Complete. BE has
the outstanding Model Office Tests/ I produced a plan, remaining
activities that will need to be
performed before commencing the
live pilot.
tests understood and scheduled.
Closed
139.08
GB
Provide wording of Error 58 message I 14/01 Complete
Closed
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc
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Meeting 140
[for re-wording by WR/MB. I
New Actions and Points from meeting of 14 January
140.01
All
future meetings. If you can not make
the meeting or are delayed please
provide a deputy and inform the
chairman at the earliest possible
convenience.
Please ensure prompt attendance at I For Information
140.02
info
Migration Update:
Two Live office migrations were
attempted last night:
¢ Coton House was successful
and is performing well
e Brownsover successfully
regressed back to Horizon.
The branch opened back at
Horizon and was able to trade
as normal.
For Information
140.03
info
Migration Update:
e Brownsover’s migration to
Horizon Online failed due to a
problem with the Security
Policy Version on one or more
of its counters.
e A fix is known for this issue
and it can be applied without
any impact on the counter
however, the fix is untested
and therefore carries some
risk (albeit very low) that it
could fail to work, resulting in
targeted branches requiring
this fix to fail to migrate.
For Information
140.04
info
In the light of 140.03, the Joint Steering Board
agreed that the possibility of 9 migrations
failing ( branches have been reported to have
the Security Policy configuration issue) would
be unacceptable from a PR stand point and
hence it was agreed to proceed as follows:
e Branches to go ahead tonight;
o Lapworth (unaffected by
Security Policy Issue)
o Fenton
o Ombersley Road
e Remaining 8 branches previously targeted
for tonight will go Friday night / Saturday
morning.
Decision For Information
140.05
AD
Ensure suitable monitoring is in place I New Item
to observe that overnight processing
of the data from Coton House is
08/01
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc
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Meeting 140
successful. Any issues must be
raised before 07:30 to enable a
decision to be made on the three
branches that were migrated
overnight.
140.06
AD
Ensure WR and MB are informed (as.
soon as possible) if any of the
migrations fails. The programme
team need to be informed before
contacting the target branches.
New Item
08/01
140.07
AD
(GW)
Investigate if any other variations n
Counter configurations (above and
beyond the Security Policy) could
cause migration failures.
New Item
21101
140.08
AD
(GW)
Provide a process for how releases
will be implemented beyond the
current maintenance release (01.08).
Process will need to be discussed
and agreed with POL Service
Delivery.
New Item
21/01
140.09
AD
The delay in the commencement of
Volume testing means that we will not
be able to perform a significant
amount of testing before commencing
the Medium Volume Pilot. Hence we
will need a significant amount of data
to be collected from the Live
Branches and Data Centre. The data
will also require careful and thorough
analysis.
AD to confirm how this will be
achieved.
New Item
21/01
140.10
GB
POL Input Review Forum (IRF) have
requested that FS can give
assurance that the following defects;
© 12837
© 12887
© 12892
e¢ 12893
Are all fixed and implemented, or they
have robust work-arounds in place
before commencing Medium Volume
Pilot.
New Item
21/01
140.11
info
GB confirmed that Release 01.08
would be available in time for the
commencement of High Volume Pilot.
For Information
140.12
GB
To confirm that there will be
additional migration support available
from Fujitsu (to bring back the rollout
completion date)
New Item
21101
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc
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Meeting 140
3 Points to note
e Incorporated into actions/points to note above
4 AOB
e incorporated into actions/points to note above
5 Next meetings:
e Next Full Joint Steering Board: Thursday 21% January, 10:00 — 13:00, London.
Remote attendance numbers (when provided) are as follows:
Number to dial: i
Participant Passwor
Ref: HNG Joint Progress Meeting Minutes 100114 draft.doc Page 7 of 7