FUJ00094306
FUJ00094306
Horizon Next Generation Joint Progress Meeting
Meeting 146
Notes of Horizon Next Generation Joint Progress/Release Board Meeting
Meeting of Thursday 25" February 2010
Attendees:
Name Initials_I Role Comments
Mark Burley MB Programme Manager (POL)
Debbie Richardson DR Test Manager (Fujitsu)
John Wheeler JW. PMO OManager (POL)
Kevin Tallboy KT Planning Manager (POL)
Ravi Chambers RC PMO Manager (Fujitsu)
Geoff Butts GB Programme Manager — HNG (Fujitsu)
Will Russell WR Migration Manager (POL) Chair
Vince Cochrane Wel Network Specialist (Fujitsu)
Alan D’Alvarez AD Programme Director — HNG (Fujitsu)
Lee Farman LF Test Manager (POL)
Phil Norton PN Acceptance Manager (POL)
lan Trundell IT HNG Design Authority (POL)
Adam Martin AM Service Delivery (POL) Apologies
Dave Hulbert DH Service Delivery (POL) Apologies
Graham Welsh GW. Customer Services (Fujitsu)
Graham Allen GA Development Manager (Fujitsu)
Lup Yau LY PMO (POL) Apologies
Mike Wood MW. Director of Programmes (Fujitsu)
Gaetan van Achte GvA Service Director (Fujitsu) Apologies
Chris Dodington CD Implementation Manager (Fujitsu)
Barry Evans BE Migration Team (POL)
Peter Stanley PS Design Authority (POL)
Andy Jacques AJ Service Delivery (POL)
Distribution: As above, plus David Smith, and the Fujitsu & POL lead teams
1 Minutes from Previous Meeting
The previous minutes were accepted.
2 Actions and Points to Note from Previous Meeting/Current meeting
No. I Owner Action or point to note Status/Progress Date
required
New Actions and Points from meeting of 14° January
140.08 AD I Provide a process for how releases Previous actions archived. 03/03
(GW) I will be implemented beyond the 11/02 C/fwd. DC has proposed
current maintenance release (01.08).
Process will need to be discussed and
agreed with POL Service Delivery.
a process for agreeing when
fixes are to be released.
PN/DC and IT have looked at
prioritising the deferrals.
Fujitsu will work with this
prioritisation to align it to the
proposed maintenance release
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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No.
Owner
Action or point to note
Status/Progress
Date
required
schedule.
It was noted that due to the
number of referrals there will be
a need for a maintenance
release before Release 2. This
requirement will be included as
part of AG4.
18/02 C/fwd. Meeting to be
arranged for next week to agree
a joint strategy for the targeting
of referrals beyond RO1.08.
25/02 C/fwd. No paper
received to date. Fujitsu internal
meeting arranged for 2" March.
140.12
B88
To confirm that there will be additional
migration support available from
Fujitsu (to bring back the rollout
completion date)
21/01 C/fwd. Currently
unconfirmed.
28/01 C/fwd. AD to discuss with
MB on 29" January.
04/02 C/fwd. GB has received a
training proposal from 4G and
this is now under review. GB to
provide an update to MB by 5"
February.
11/02 C/fwd. To be discussed
after Joint Steering Board.
18/02 C/fwd. Work in progress.
Still reviewing options proposed
by 4G. See also action 145.01
25/02 C/fwd. Revised proposal
expected next Monday,
01/03
New Actions and Points from meeting of 4‘ February 2010
143.04
Cw
IT
Obtain statistics regarding the number
of ‘Screen Pauses’ and reversals
experienced at the HNG branches
since migrating. And investigate and
report back on the root cause of why
this is happening.
The number of ‘Screen Pauses’ and
related Recoveries are significantly
higher than expected.
11/02 C/fwd. Statistics provided
and monitoring continues.
Action switched to IT to lead on
working with Fujitsu to determine
how we get back to the volumes
forecast.
18/02 C/fwd. IT has had initial
discussions with Dave Johns,
investigations continue.
25/02 C/fwd. GW to provide
daily statistics (issue to WR, IT
and PS) on the number of
recoveries being performed and
any information on screen
freezes.
See also follow on Actions:
25/02
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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Horizon Next Generation Joint Progress Meeting
Meeting 146
No.
Owner
Action or point to note
Status/Progress
Date
required
146.01, 146.02, 146.03 and
146.04
143.06
DR
HNG SV&I Rig — Propose a way
forward for managing the contention
for the use of the SV&l rig for Release
1 issues and Release 2 development.
11/02 C/fwd. Discussions
underway. Further update at
next Joint Steering Board.
18/02 C/fwd. Current view is
that an additional SV&l rig will be
required. DR currently working
up the details.
25/02 C/fwd. DR continuing to
assess the short term
requirements and how best the
Test team can meet these. It
was re-iterated that the long
term proposal would be to
introduce a new rig to retain the
SV&I functionality.
LF and PS to review and assure
any short term proposals
Note: Migration issues can only
be tested on the LST rig.
04/03
143.07
AD
Arrange a meeting for next week to
review the Key Risks and ensure they
are all up to date.
11/02 C/fwd. Meeting to be
scheduled before next Full
Board.
18/02 C/fwd. Risks have been
updated, further meeting to be
scheduled to before next full
Joint Steering Board.
25/02 Closed. Meeting
scheduled for 1°‘ March.
Closed
143.10
GW
To provide advice to POL as to the
correct action that should be taken by
Branches receiving the;
‘Unable to contact Data Centre’
message.
11/02 C/fwd. KELs being
generated. GW to provide
update on latest position at next
Joint Steering Board.
18/02 C/fwd. KELs have been
generated, GW will generate the
required documentation and
forward to Barry Evans.
25/02 C/fwd. Not received. GW
to check and re-send if required.
04/03
New Actions and Points from meeting of 11 February
2010
144.05
cD
Foreign Currency Rate Boards:
Where routers have been installed
into Horizon offices, there have been
some instances of a delay to the
boards updating with the current
18/02 C/fwd. Under
investigation.
25/02 Close. Being monitored
via Migration RAG report
(reviewed thrice weekly).
Closed
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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No. I Owner Action or point to note Status/Progress Date
required
rates.
CD to head investigation and propose
a quick view of the best way forward.
CD to contact BE as necessary.
Report back to MB by 12" Feb.
144.08 PN. Error message seen at Branches, 18/02 C/fwd. The message 04/03
GW but not flagged up by FS needs to be revised. IT and GW
IT monitoring systems: The following I to meet to review and agree the
message; best way forward.
¢ “Do not attempt any further 25/02 C/fwd. Revised wording
transactions of this type until has been agreed. IT will work
you have confirmation they with Andy Corbett (POL
have been fixed” Reference Data Team) to
PN/GW to investigate. PN to forward I resolve.
information to GW
New Actions and Points from meeting of 18" February 2010
145.01 WR __I Ask Gary Ellner to contact CD to 25/02 Complete. Closed
discuss the options for increasing
Migration support to assist an
increased beat rate for rollout.
145.02 info All 13 branches that performed their For Information
Branch Trading Statements on 17"
Feb have reported that they were
successful.
145.03 PN Trial Report / Final Balance issue: 25/02 C/fwd. POL have 04/03
PN to check if the proposed requested that this be a Hot Fix
workaround is acceptable to the as it is required before we
business. migrate any further branches.
Permanent fix targeted for RO1.08.
However; this is dependent on the Fujitsu to ensure deliverables
acceptability of the workaround, it listed in PN email (dated 24""
may need to be a Hot Fix. Feb) for current live branches
are included.
145.04 info NOTE: For the avoidance of doubt, I For Information
any workarounds have to be
agreed by POL before
implementation.
145.05 cD Fujitsu to ensure that someone from 25/02 Closed Closed
the Branch Migration team to promptly
attend every 09:00 war-room.
145.06 GW I Crawley Terminal Swap out: The 25/02 Closed. Being tracked via I Closed
new terminal didn’t take the HNG Migration RAG forum, close from
software as required. GW to here.
investigate the root cause.
145.07 GA Pre-Migration checks taking along I 25/02 C/fwd. Investigations 26/02
time at large branches: Crawley continue. Fujitsu to provide a
took 50+ minutes to run the pre- response by close of business
migration checks. GA to investigate if I 26" Feb
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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No. I Owner Action or point to note Status/Progress Date
required
this will be a problem for the Crown
Offices targeted for migration on 19"
Feb.
Fujitsu need to provide assurance that
there will not be a problem at these
branches.
145.08 GW _I Forward supporting information for 25/02 Cifwd. 26/02
the 6 dials reports to MB and WR
145.09 VG Talk to Tom Lillywhite regarding the 25/02 C/fwd. VC has discussed I 04/03
IT Penetration testing performed on POL I with TL.
FS.
IT to confirm with Dave King if
this remains an issue and
update VC accordingly.
145.10 DR Review the new High Priority defects I 25/02 C/fwd. Being tracked at 26/02
and report back, by exception, to the I Test Governance. DR to provide
board. supporting evidence that the
recorded increase in defects is
not an issue..
DR to produce a high level
summary asap.
145.11 GA Release 01.08 will be deployed post 25/02 C/fwd. The proposal to 04/03
GW Branch Migration (the Branch will implement RO1.08 after
(PN) _ I initially migrate onto 01.07). The migration (i.e. there would be at
upgrade will be targeted for the least one day of trading before
following day, but could take 2 or the branch is upgraded) is
even 3 days to be deployed. unacceptable to POL.
GA/GW to provide a level of
confidence for the rate of rollout. Fujitsu to propose how the
essential fixes can be included
GA/GW to coordinate with PN. into or with the Migration
Package in order that no new
branch can open without them.
145.12 info MB thanked GA, DR and their teams __I For Information
for all their efforts in ensuring that the
manual BTS fixes were successfully
applied as required.
145.13 GW Warwick Issue due to BAL node 25/02 Closed. Being monitored I Closed
failure: GW to investigate and share I via the Migration RAG forum.
findings with WR and LF asap.
145.14 PN. Ensure M C-J is actively pursuing the I 25/02 C/fwd. There are now 3 25/02
GB rectification of the 2 high severity High Severity Security incidents.
(M C-J) I Security incidents. Fujitsu internal meeting later
today to discuss.
Output from this meeting to be
forwarded to PN.
New Actions and Points from meeting of 25" February 2010
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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Horizon Next Generation Joint Progress Meeting
Meeting 146
No. I Owner Action or point to note
Status/Progress
Date
required
146.01 GW __I Excessive number of Recoveries/
Screen Freezes:
Fujitsu to provide a formal response
on how the system is performing.
This should be measured against an
Horizon Baseline and refer back to
the levels agreed in the Assumptions
and Constraints documentation.
New Item
04/03
146.02 IT Excessive number of Recoveries/
AJ Screen Freezes:
IT to discuss with AJ, POL’s
requirements for MI that Fujitsu need
to provide regarding the on-going
monitoring of Recoveries/Screen
Pauses.
IT to then forward these requirements
to GW.
New Item
01/03
146.03 Info I Excessive number of Recoveries/
Screen Freezes:
This is to be treated as a Major
Incident and managed accordingly.
For information
146.04 I GW_ I Excessive number of Recoveries/
Screen Freezes:
Daily update to be provided by GA on
progress towards resolution. (Email
to IT/WR and PS).
New Item
26/02
146.05 WR POL to re-enforce the message to
Branches that they must inform the
appropriate helpdesk when problems
arise.
New Item
04/03
146.06 I Info I Meeting to be scheduled for next
Wednesday 3” March to review all
actions pertaining to the Excessive
number of Recoveries/ Screen
Freezes.
146.07 I Info I The Key Branch-impacting Issues
required for action before continuing
rollout have been capture in a
spreadsheet and were reviewed at the
Board. Attached is the updated
version.
ALL please note that this spreadsheet
contains a number of actions that
need to be addressed in addition to
those captured above.
The proposal is to merge this
spreadsheet into the current Migration
RAG report and hence will be
For information
we
Key Issues required
before continuing rolk
04/03
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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Horizon Next Generation Joint Progress Meeting
Meeting 146
No. I Owner Action or point to note Status/Progress Date
required
reviewed at that forum
146.08 AD Fujitsu to provide assurance that the I New Item 04/03
required resources (e.g. Testers) will
remain in place to ensure that testing
of the required fixes can be performed
without un-necessary delay.
146.09 I ALL I Please ensure that KT/JW are copied I For Information
in on all action updates or
deliverables required to close actions.
3 Points to note
« Incorporated into actions/points to note above
4 AOB
e incorporated into actions/points to note above
5 Next meetings:
Next Full Joint Steering Board: Thursday 4" March, 10:00 — 13:00, Bracknell
Remote attendance numbers (when provided) are as follows:
‘Irrelevant
Number to dial:
Participant Password:
Ref: Joint Progress Meeting Minutes 100225 Draft.doc
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