FUJ00094958
FUJ00094958
To: Jeram Peter! D'Alvarez Alani’
From: Keeling David[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=KEELINGD]
Sent: Sat 3/27/2010 7:40:22 AM (UTC)
Subject: FW: Horizon On Line
DSmith response.doc
Alan, Peter
Please see Gavin's note below and Dave Smith's mail.
I have attached a draft note in response and would appreciate any comments you may have. If you could let me have any comments
by midday on Sunday, I will then respond to Gavin.
Thanks
Dave
-----Original Message-.
From: Bounds Gavin
Sent: 26 March 2010 18:42
To: Keeling David
Subject: Fw: Horizon On Line
Dave, please see below. Can you prepare a response for me by end of Sunday, I will need to respond by CoB Monday. I suggest you
involved Alan and Pete Jeram in your considerations - thanks.
_— Original Message -----
From: zz david.x.smith
To: Bounds Gavi
Keith Graves!
_} Dave Hulbert indy
Subject: Horizon On Line
Gavin,
I want to follow up our earlier telecon rather more formally.
Whilst we don't yet have a root cause of today's issue given recent events
it is difficult not to suspect that it might be related to the introduction
of a change. Quite simply there have been too many incidents where poor
execution of change has caused a problem in live. The situation demands
that Fujitsu take action that is game changing whether that be increased
rigour, an injection of differby skills or change in mindset.
I also have to be concerned that we seem to be ahead of you and finding out
for ourselves that there has been an incident in live rather than hearing
from you. We have been here before and I will take a lot of convincing that
this is not symptomatic of a reactive mindset. Again we need to see action
that is game changing to a proactive style of management.
The wider POL business and major stakeholders have been incredibly patient
thus far. I believe we are now on the cusp of losing them and if we do then
experience tells us that we could well end up on the front page of the
Daily Mail. That will do damage to the reputation of both our businesses.
Where my mind is at the moment is as follows. If I don't have something
that convinces me that you have identified and have in train actions that
change your game why would I not demand a review by an independent third
party? Furthermore I don't see why I should be going beyond Monday to be
convinced.
I do realise that your people are working incredibly hard and are no doubt
every bit as disappointed as the POL team. I'm sure you will agree the
situation demands something rather more if we are to restore confidence,
Regards,
Dave
Dave Smith
Head. Of C&lS, Post Office Ltd
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