FUJITSU Major Account Review — Actions
Account
Naines Post Office
Account -
Manager: Dave Baldwin
Date of this st Date of last th
auiew: 31% January 2007 euieue 7" March 2006
Attend - David Baldwin; David Courtley; Liam Foley; Katie Hathaway; Colin Lenton-
é, Smith; Julie Sadler; Mark Wiltshire; Tak Yamada;
Copies! Business Assurance; Caroline Swain; Brian Harris; Steve Andre; Steven
Opies:
Pownall
Action No: Action: Actionee: I Due Date:
Project Sphere — has ‘gone away’ for now. From a
customer perspective, there was no real
1 sponsorship outside of finance. There is another DB AS
. session due in February between Steven Pownall, appropriate
Liam Foley and FD within PO. Keep it on the radar
as a potential opportunity.
HNG-x development — costs are on track. Current
forecast is 01/04/08 into pilot. The level 2 plan
indicated release authorization in January. As
2. However, the detailed level 3 plan says March. Re- I MW Appropriate
iterating the level 3 plan to bring it back to January. PPrOP
No slips to intermediate milestones anticipated
either.
3.
Update on actions from review held 7” March
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FUJITSU Major Account Review — Actions
Look to build relationship with Alan Cook with
sponsorship/support from Ric Francis. Take
opportunity to celebrate contract signature (June
2006)
Complete - A relationship has been built with
Alan Cook with meetings hosted with David
Courtley, Richard Christou and Akikusa-san.
Contract due to be signed on 31/8/06 and will
be low key celebrations at Post Office request.
DB/LF
CLOSED
ASAP
Good news story around overall service availability
to be publicised once the HNG-X contract is signed.
Complete - We will publicise internally in a low
key manner due to Post Office request that no
external publicity be made for at least 3 months
after contract signature. Reasons are valid and
can be disclosed separately.
DB
CLOSED
Contract
signature
Branch Network Resilience — there is risk around
movement from C&W. Discuss with Ray Clarke.
Complete - Risks discussed and corrective
actions eventually put in place. Service take on
successful.
DB
CLOSED
AS
appopriate
Update on actions from 2 December 2004.
Info
Actions completed or superceded by this
review.
Please direct any queries or updates to Business.Assuranc
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