FUJ00116357
FUJO0116357
[oe
Horizon Capacity Report —
March 2007
David Chapman
Post Office Account
Commercial In Confidence /
© Fujtsu Services 2007
FUJ00116357
FUJ00116357
Online Transaction Volumes Per Month
45,000,000
Actual A Forecast
40,000,000 wall
35,000,000
30,000,000
MGRM
mAPOP
25,000,000 BONA
é Dei
3 anes
> 20,000,000 BOBCS Foreign
15,000,000
410,000,000
5,000,000
o
rr a I
&@2¢3 26 § @ @¢€3 26 §& @ @3 26 8
Month
FB Fajen Sevens 57 Toren Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak Online Transactions Per Second
(Total of NBS, DCS, ETU, DVLA Online, PAF APOP and MGRM)
20/80/92 LOW,
Z0re0/2 YON,
Lorzo/9z vOW,
zoreorzt WoW,
Zo/bo/ez wow,
ZO/L0/Sb WOW,
Zo/bo/40 wOW,
gorel/eb uO,
90/2L/F0 LOW,
90/b 10 WOW,
90/LL/90 LOW,
Soro /ez WoW,
<2
il
aa
Serer ere rr
Puosag Jog suopoesuel, yead
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
i
FUJ00116357
FUJ00116357
Customer Sessions Per Month
Estimated Post Office Customer Sessions Per Month split by Online and Offline
120,000,000 45%
Actual A Forecast I
a Ny 40%
100,000,000 =
35% 5
E
8
80,000,000 30% 2
=
5
25% § I mEMMOTfine
60,000,000 4 Sessions
20% 2 I mxmoniine
z Sessions
40,000,000 15% ¥ I ——% Online
=
H
H 10% 8
20,000,000 I FS
I 5%
o - l 0%
ee a
&2@# 2326 &€@ 23 268 &€ & 2326 8
Month
FB Faas Sevens 57 Horton Capacity Report
Fujitsu
FUJ00116357
FUJO0116357
Volume of Online Services
Service NBS DCS I ETU I} DVLA PAF I APOP I MGRM
February 20.70M I 2.91M I 1.40M I 2.90M I 1.35M I 1.66M I 0.03M
Volume
March 22.70M I 3.50M I 1.52M I 3.24M I 1.59M I 1.88M I 0.04M
Volume
% Change I 9.7% I 20.5% I 8.0% I 11.5% I 17.6% I 13.8% I 36.4%
Contracted I 34.20M I 4.21M I 2.29M I 3.96M I 11.97M I 8.20M I 1.68M
Volume
5B Raitan Sevvices B07 Hizon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Total Transactions Per Week For Each Service
(NBS volumes Include balance enquiries)
sv DVLA
e-PAF
APOP
=a APS
» NBS
—»-Dcs
——MGRMI
——eETU
zore01vo
zororvo
F zonto0
90/24/01
90/12
90/01/51
90/60/24
90/80/02
sovsorez
90/90/52
s0/sor8z
90/r0708
sorvoreo
soreoiso
soreoiso
sororeo
y Eso
sone
So/oti9t
soreoret
soreone
sorzoive
sorgoi9z
> E sovsovez
sorsor.o
sorvoieo
- Esoreor90
so/eoi9o
0/0/60
9,000,000
SF voter
2,000,000
8,000,000
7,000,000
5,000,000
4,000,000 +-—-
(90M Jq SuonoesueLL
Fujitsu
Date
Forzon Capacity Report
‘B Fajteu Services 607
a
FUJ00116357
FUJO0116357
[oe
Network
Banking
© Fujtsu Services 2007
FUJ00116357
Number
FUJ00116357
Total NBS Transactions Including Balance Enquiries
(Contracted Volumes: 2,553,600 Peak Day)
2,000,000
1,800,000
1,600,000 i
1,400,000
1,200,000 I
oa eam Bronze
1,000,000 a9 Silver
a ADSL
800,000 — PO Forecast
600,000
400,000
200,000
0
@ gs g 8g 8 € 8 8 8 8 8 8 8
S s = = g g 3 5 3 8 8 8 8
2 8 8 & 8 2 5 28 8 8 & 8 8&8
2 3 2 2 2 2 2 2 2 2 2 2 2
Date
5S a Seca aT
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
35
25
‘Seconds (7 day moving average)
05
Network Banking Response Time
~ Bronze - E2E
+» = Bronze - Horizon]
Silver - E2E
Silver - Horizon
wm ADSL - E2E
ADSL - Horizon
Mon 09/10/06
Mon 23/10/06
Mon 08/11/06
Mon 20/11/06
Mon 04/12/06
Mon 18/12/06
g_ Mon 01/01/07
te
Mon 15/01/07
Mon 29/01/07
Mon 12/02/07
Mon 26/02/07
Mon 12/03/07
Mon 26/03/07
a
‘B Fajteu Services 607
Horzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
% of Requests that Fail (7 day moving average)
Network Banking Failure Rate
8.0%
6.0%
5.0%
- sronze Fails
3.0%
rm
1.0% 4+ Pi ro
~~ a ad
i. bee gee A i nf el
0.0% <= a
Ey R 8 a 3 2 5 Fy g 8 8 EY g
2 3 2 2 3 2 2 2 2 3 3 2 2
Date
Fujitsu
FUJ00116357
FUJ00116357
Total NBS Failures For Each Day
Non Horizon]
BBronze
BSiner
BADSL
Zorg0/92 vO,
Zore0/2b YO,
zorzo/ez uOW,
zoreorzt WoW,
Zo/vo/ez wow,
Zo/o/st vow,
90/01/¢2 LOW,
90/01/60 LOW,
7,000
6,000
5,000
g 8
Jequinn
Date
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
fn
FUJ00116357
FUJ00116357
NBS Average Response Time
eer
Horizon]
so EE
07
(eBeseny Buinow Aeg 2) spucseg
ot
zore0/92 YON,
Zore0/Z WOW,
zoreo/9z vo,
z0/e0/zb YON,
zo/orez vow.
Zo/oyst LOW,
Zo/o/t0 WoW,
907 L/8b YOR,
90 L/r0 LOW,
90/L 10 LOW,
90/11/90 WOW
90/01/62 YOW
90/01/60 LOW
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
%
FUJ00116357
FUJ00116357
Peak Day Each Week for NBS Transactions
3,500,000
3,000,000
2,500,000
— Contracted Volume
Design Limit
as NBS
zoozreoret
zo0zieoivo
zoozieoret
Lo0zieo/vo
LooziLonz
zoozivonL0
00z/oL/st
9002/01/40
900z/60/24
9002/60/80
‘9002/80/02
‘9002/80/90
woziLo/ez
9002/20/60
s00z/90/S2
9002/90/44
‘s00z/s0/8z
00z/s0/rt
s00z/voi0e
sooz/ra/ob
s00z/vo/e0
s00z/e0/6b
9002/80/50
s00z/eoreb
‘s00z/e0/s0
goozitorez
2,000,000
41,500,000
1,000,000
500,000
‘suojsesues, Jo 10quiNN
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Fi
FUJ00116357
FUJ00116357
Volume
1,800,
1,600,000
1,400,
1,200,
1,000,000
200,000
600,000
400,000
200,000
%
,000
CAPO Transaction Volumes
‘000
‘000
0
Mon 09/10/06
Mon 23/10/06
‘B Fajteu Services 607
Mon 06/11/06
Mon 20/11/06
Mon 18/12/06
Mon 01/01/07
Mon 15/01/07
Mon 29/01/07
Mon 12/02/07
Mon 26/02/07
Mon 12/03/07
Tam Actual
—Forecast)
Mon 26/03/07
Horzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
A&L Transaction Volumes
am Actual
—Forecast
140,000
120,000
100,000
180,000
000
awnjon
40,000
zore0/92 WOW,
zore0/2b VOW,
Lorzo/9 YON,
zoreor2t wow,
Zonvois2 vow,
Zo/o/sb wow,
20/10/40 WOW,
90/CL/8b LON,
90/ZL/PO WOW,
90/b L102 WOR
90/11/90 WOW,
90/01/82 YON,
90/01/60 LOW,
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
fs
FUJ00116357
FUJ00116357
350,000
LINK Transaction Volumes
300,000
250,000
200,000
Volume
150,000
100,000
50,000
9
3 Rg 3 Rg 3 2 5 2 Rg 8 g 8 a
2 2 2 2 2 2 2 3 2 2 3 2 2
Date
Fujitsu
Tam Actual
—Forecast)
FUJ00116357
FUJO0116357
Horizon Capacity Report
Debit & Credit
Card
2.
FUJITSU
© Fujtsu Services 2007
FUJ00116357
FUJ00116357
Total DCS Transactions
(Contracted Volumes: 288,425 Peak Day)
300,000
250,000 I
200,000 {
. Ea Bronze
E 150,000 = Siker
5 mms ADSL
—Po Forecast
400,000
50,000
°
8 8 8 8 8 8 i=3 = =} S 5 5 =
s s = = g g 5 3 3S 8 8 8 8
2 8 8 ® 3 8 5 #8 & 28 & s 8
2 2 Fy Fy 2 FY Fy 2 2 2 2 2 2
Date
ie B Raitad Sevvices BOF
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Debit & Credit Card Response Time
35
Sas
a ~ Bronze - E2E
2 ol - __ « Bronze - HorizonI
3 I Sider - EE
> Fr Silver - Horizon
$
Mi ADSL - E2E
ry] + ADSL - Horizon
:
3
°
E g 3 g 3 EB 5 2 g g a 8 a
2 2 2 2 2 2 2 2 2 2 2 2 2
Date
iB Fai Sevices BF orzen Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Debit & Credit Card Failure Rate
Bronze Fails
—Non-Horizon Fails
i
2
fa
;
&
I
zore0/92 WoW,
Zoreoret wow,
zoreo/9z uO,
zoreoret wow,
Of conor vow
Exugb Lovsoyst vows
20/40/40 vow
g0/eL/e YOR,
won gt af yet
90/ZL/PO LOW,
90/b 1/02 WOW,
90/LL/90 LOW,
a
90/01 /¢2 WOW,
90/01/60 LOW,
8.0%
g§ € € & &
(e6exone Buyow Aep 1) 1184 yeu sysanbay Jo
7.0%
x
%
0.0%
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJ00116357
Total DCS Failures For Each Day
Non Horizon]
BBronze
BSiner
BADSL
41,200
1,000
800
8
Jequinn
400
200
Zorg0/92 vO,
Zore0/2b YO,
zorzo/ez uOW,
zoreorzt WoW,
Zo/vo/ez wow,
Zo/o/st vow,
Zo/L0/40 WOW,
90/eL/8b YOR,
90/21 /FO WOW
90/b L102 YOR,
90/11/90 YOR,
90/01/¢2 LOW,
90/01/60 LOW,
°
Date
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
B
FUJ00116357
FUJ00116357
DCS Average Response Time
Horizon]
a EXE
16
14
(e6esony Guinow Aeg 1) spuorag
02
zore0/92 YON,
Zore0/Z WOW,
zoreo/9z vo,
z0/e0/zb YON,
zo/orez vow.
Zo/oyst LOW,
Zo/o/t0 WoW,
907 L/8b YOR,
90 L/r0 LOW,
90/L 10 LOW,
90/11/90 WOW
90/01/62 YOW
90/01/60 LOW
Fujitsu
Date
Forzon Capacity Report
‘B Fajteu Services 607
B
FUJ00116357
FUJ00116357
Peak Day Each Week for DCS Transactions
400,000
Design Limit
— Contracted Volume
‘mam DCS
suojsesues) Jo s0quiNN,
zoozreoret
Lo0z/e0/v0
zoozicoret
zo0zieaivo
LooziLonz
zoozivoi20
90021
s00z/0L/6z
900z/0L/St
900Z/01/0
900Z/60/L1
900z/60/¢0
s00z/80/02
‘9002/80/90
woozizorez
‘9002/20/60
g00z/o0/sz
00z/90/b
sooz/soree
‘s00z/so/rb
s00z/ro/0e
s00z/ro/ak
‘o0zivoreo
g00z/e0/6
s00z/e0/s0
00z/eo/et
9002/20/50
wo0ziLoree
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
B
FUJ00116357
FUJO0116357
[oe
E-Top Up
© Fujtu Services 2007
FUJ00116357
Number
120,000
100,000
180,000
60,000
40,000
20,000
Total ETU Transactions
(Contracted Volumes: 121,200 Peak Day)
Mon 09/10/06
Mon 23/10/06
Mon 06/11/06
Mon 20/11/06
Mon 18/12/06
Mon 01/01/07
Mon 04/12/06
g
ate
Mon 15/01/07
Mon 29/01/07
Mon 12/02/07
Mon 26/02/07
Mon 12/03/07
Mon 26/03/07
FUJ00116357
[=a Bronze
coxa Silver
ma ADSL.
— PO Forecast!
Ey
‘B Fajteu Services 607
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
35
ETU Response Time
Tyron
~ Bronze - E2E
~ Bronze - HorizonI
Silver - E2E
Silver - Horizon
wm ADSL - E2E
+ -ADSL - Horizon
‘Seconds (7 day moving average)
05
Mon 09/10/06
Mon 23/10/06
Mon 08/11/06
Mon 20/11/06
Mon 18/12/06
g_ Mon 01/01/07
Mon 15/01/07
Mon 29/01/07
Mon 12/02/07
te
Mon 12/03/07
Mon 26/03/07
BF oiten Services 3007
Horzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
ETU Failure Rate
8.0%
aekt
255
hak
S
3
a
NN
fa
yg
$1
if
4
\
fq
J
A
+
NJ
a
{
Fi
¢
3
4
\
<
-
4
f
€ §€ € § € & g
(e6exone Buyow Aep 1) 1184 yeu sysanbay Jo
x
%
i
pecan
Zoreoret wow,
2070/92 LOW,
Lorzore uoW,
Zonvorez vow.
ZO/LO/SE YO,
20/10/40 WOW,
S0/zL/eb LOW,
90/ZL/PO LOW,
90/b 1/02 WOW,
90/LL/90 LOW,
90/01 /e2 LOW,
90/01/60 LOW,
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
F
FUJ00116357
FUJ00116357
Total ETU Failures For Each Day
Non Horizon]
BBronze
BSiner
BADSL
600
500
400
Jequinn
20/80/92 LOW,
Zorg0/eb LOW,
Lorzo/9z vOW,
zoreorzt WoW,
Zo/bo/ez wow,
ZO/L0/Sb WOW,
Zo/bo/40 wOW,
gorel/eb uO,
90/21 /F0 WOW,
10% VOW
90/LL/90 LOW,
Soro /ez WoW,
90/01/60 WOW
Date
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJ00116357
ETU Average Response Time
(eBeseny Buinow Aeg 2) spucseg
20
in
t
\
}
zore0/92 YON,
Zore0/Z WOW,
zoreo/9z vo,
z0/e0/zb YON,
zo/orez vow.
Zo/oyst LOW,
Zo/o/t0 WoW,
907 L/8b YOR,
90 L/r0 LOW,
90/L 10 LOW,
90/11/90 WOW
90/01/62 YOW
90/01/60 LOW
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJ00116357
Peak Day Each Week for ETU Transactions
160,000
— Contracted Volume
Design Limit
‘mam ETU
g 8
‘suojsesues) Jo soquiNN
zoozreoret
Lo0z/e0/v0
zoozicoret
zo0zieaivo
LooziLonz
zoozivoi20
90021
s00z/0L/6z
900z/0L/St
900Z/01/0
900Z/60/L1
900z/60/¢0
s00z/80/02
‘9002/80/90
woozizorez
‘9002/20/60
g00z/o0/sz
00z/90/b
sooz/soree
‘s00z/so/rb
s00z/ro/0e
s00z/ro/ak
‘o0zivoreo
g00z/e0/6
s00z/e0/s0
00z/eo/et
9002/20/50
wo0ziLoree
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJO0116357
[oe
APS
© Fujtu Services 2007
FUJ00116357
FUJ00116357
9,000,000
8,000,000
7,000,000
g_ 6,000,000
coma
= 3,000,000
2,000,000
1,000,000
Total APS Transactions Per Week
i
r]
ARMA
al
Kl
UNA Ad
pres
is
at
WAY
AeA
FUJ00116357
Number of Transactions
4,000,000
3,500,000
Peak Day Each Week for APS Transactions
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
22/01/2006
12/02/2006
05/03/2006
6103/2006
6104/2006
07/05/2006
2005/2006
FUJ00116357
‘ams APS
— Contracted Volume
Design Limit
18/06/2006
09/07/2006
= 3010772006
& oovosr2008
10/09/2006
01/10/2006
22/10/2006
14/01/2007
04/02/2007
25/02/2007
18/03/2007
a
ta
3
BFFs Sevices 2007
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJO0116357
[oe
EPOSS
© Fujtu Services 2007
FUJ00116357
FUJ00116357
a
g
g
.)
Fs
&
<
£
5
=
Fy
i
s
2
a
o
Peak Day Each Week for EPOSS (i
25,000,000
20,000,000
Design Limit
— Contracted Volume
‘mums EPOSS (incl Settlement)
15,000,000
10,000,000
‘suojsesues) Jo 10qUiNN,
5,000,000
zoozieo/ab
Lo0z/e0/¥0
zoozicoret
Lo0zieoivo
Loozivonz
900z/01/62
s00z/OL/Sb
g00z/0L/40
9002/60)
g00z/60/e0
s00z/e0/02
9002/80/90
go0ziLo/ez
9002/20/60
g00z/o0/sz
900z/90/4
s00z/so/ez
g00z/s0/rL
s00z/ro/0e
gooz/ra/ob
s00z/vo/e0
s00z/eo/6b
9002/80/50
s00z/eoret
900z/e0/s0
sooziLovee
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
¥
FUJ00116357
FUJO0116357
[oe
DVLA Online
© Fujtu Services 2007
FUJ00116357
FUJ00116357
Number
1,000,000
‘900,000
800,000
Total DVLA Online Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
700,000
600,000
500,000
400,000
300,000
200,000
100,000
C)
Mon 09/10106
Mon 16/10106
Mon 23/10106
Mon 30/10106
Mon 06/11/06
Mon 13/11/06
Mon 20/11/06
Mon 27/11/06
Mon 04/12/06
Mon 11/12/06
Mon 18/12/06
Mon 25/12/06
B Mon 01/01/07
a
Mon 08/01/07
Mon 15/01/07
Mon 22/01/07
Mon 29/01/07
Mon 05/02/07
Mon 12/02/07
Mon 19/02/07
Mon 26/02/07
Mon 05/03/07
Mon 12/03/07
Mon 19/03/07
Mon 26/03/07
[EEE DVLA Errors
I= DVLA Timeouts
SEE Success
= Design Limit
—— Contracted VolumeI
Baits Sevices 2007
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak Hour DVLA Online Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
140,000
» &
3 8
sie
itl
8 8 § 8 8 8
ano} ys91snq U! JeqUINN
20/80/92 LOW,
ZONEO/6L LOW,
Loreo/eb wow,
20/80/50 WOW,
zoreo/9z vow,
Zorzo/6t YON,
Loreoreb wow,
20/20/50 LOW,
20/10/62 LOW,
zo/borez wow,
Zo/V0/S1 WOW,
20/10/80 WOW,
Zo/vo/t0 vow,
soreL/sz wo
g0/eL/e YOR,
90/2L/44 YOR,
90/ZL/FO WOW,
90/bL/2z WOW,
90/b 102 WOW,
SO/L Leb WOW,
90/11/90 YOR,
90/01/08 YOR
90/0L/¢2 LOW,
90/01/94 LOW,
90/01/60 UOW
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJ00116357
Peak 5 Minutes DVLAOnline Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
= =Design Limit
—— Contracted VolumeI
I= DVLA Timeouts
[EEE DVLA Errors
SEE Success
2ore0/92 WOW,
Zorgo/6t YON,
Loreo/zb WoW,
20/80/50 LOW,
zoreo/ez wow,
20/20/64 WOW,
zorzoret wow,
20/20/50 WOW,
zo/vor6z Yow,
zonvorez wow,
Zo/LO/S1 LOW,
20/10/80 WOW,
Zo/Lo/40 wow,
90/ZL/S2 LOW,
907ZL/8 WOW,
SO/ZL/LL YON,
90/21 /F0 LOW,
90/b L122 YON,
90/bL/02 WOW,
SO/L Leb YOR,
90/b1/90 YON,
90/01/08 WOW
90/01/94 UOW,
90/01/60 UO
‘S;nUIIN § 591SNg U] Puodag Jad aBeIOAY
Fujitsu
Date
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJ00116357
Peak Day Each Week for DVLA Transactions
1,000,000
B
Se
BE
«85
ass
il
‘suojsesues, Jo soqUiNN
100,000
zoozreoret
zo0zieoivo
zoozieoret
Lo0zieo/vo
LooziLonz
zoozivonL0
00z/oL/st
9002/01/40
900z/60/24
9002/60/80
‘9002/80/02
‘9002/80/90
woziLo/ez
9002/20/60
s00z/90/S2
9002/90/44
‘s00z/s0/8z
00z/s0/rt
s00z/voi0e
sooz/ra/ob
s00z/vo/e0
s00z/e0/6b
9002/80/50
s00z/eoreb
‘s00z/e0/s0
goozitorez
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
cy
FUJ00116357
FUJO0116357
[oe
PAF — Post Code
Lookups
© Fujtsu Services 2007
FUJ00116357
FUJ00116357
Number
Total PAF Lookup Transactions Per Day
(Contracted Volumes: 1,100,788 Peak Day)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
160,000
140,000 1
120.000 ‘
q if ‘a Error
100,000 t 0 tm Timeout
i I ste Miss
0.000 5 i if i EEE PostCode Miss
i ‘Street Okay
soc0o iy fem Ponnce Oy
— Forecast
40,000
20,000
geese sssseeegesesseeegessss
SSeS SES SESESRERBER SEES ERE ES
2222222228322 2223222222332
Date
@BRoiten Sevices 2007
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak Hour PAF Lookup Transactions
(Contracted Volumes: 162,246 Peak Hour)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
2 BEror
F Timeout
3 Street Miss
: © PostCode Miss
Z a Street Okay
E PostCode Okay
2
gsssssgesegegssssgSSSSSSSSSS5S555
sssstFFTEFrFessggs cs 5s 55588 88 sgess8
gseRegaeeg FRR sEeReseseeaResegeeggee
PzsssFsssssssssssz2 23332232
Date
BD Roiten Sevices 2007 Hizon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak § Minute PAF Lookup Transactions
(Contracted Volumes: 46 Per Second)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
6.0
4
3 50
Fa
Bao @Enor
3 8 Timeout
: Street Miss
z I PostCode Miss
3 aStveet Okey
2 8 PostCode Okay
e
:
Ea
0.0
gsesesgsessessesgss8SS5SSSSSSSES5E58
esestbEtETrtrss 8 Ss ssesssssg7g2ssg
eexggssgeeR sree seseeegeresggeegge8
22222223 22223 2332322 232232
Date
eB Faia Services HT
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak Day Each Week for PAF Transactions
Design Limit
— Contracted Volume
‘am PAF
41,400,000
41,200,000
1,000,000
800,000
600,000
‘suojsesues, Jo soqUiNN
400,000
200,000 +
zoozreoret
zo0zieoivo
zoozieoret
Lo0zieo/vo
LooziLonz
zoozivonL0
00z/oL/st
9002/01/40
900z/60/24
9002/60/80
‘9002/80/02
‘9002/80/90
woziLo/ez
9002/20/60
s00z/90/S2
9002/90/44
‘s00z/s0/8z
00z/s0/rt
s00z/voi0e
sooz/ra/ob
s00z/vo/e0
s00z/e0/6b
9002/80/50
s00z/eoreb
‘s00z/e0/s0
goozitorez
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
®
FUJ00116357
FUJO0116357
[oe
APOP
© Fujtu Services 2007
FUJ00116357
FUJ00116357
Number
(Note: recorded at the data centre and therefore excludes counter failures)
Total APOP Transactions Per Day
700,000
600,000
500,000
400,000
300,000
200,000
400,000
0
essssssseses88S5SS5S5S5S5SSS5558
SsssesEEETESSsSsFCsssssegssgggzggs
SSRsseRRseEseRessegresgeeggegR
PP<PssIISSSsSsssssssF2F3 3 F222
Date
TEER APOP Errors
[=D APOP Timeouts
EES Success
— Contracted Volume &
Desian Limit
FB Roiten Sevicas 2007
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak Hour APOP Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
140,000
=
eg 8,
Beg 88
bool
ano} ys91snq U! JeqUINN
20/80/92 WOW,
20/80/64 WOW,
Zore0/2b WOW,
20/80/50 WOW,
zorco/9z WoW,
20/20/64 WOW,
zoreo/zb WoW,
20/20/50 WOW,
Zo/v0/62 WOW,
zo/vorez WoW,
Zo/bo/st wow,
Zo/V0/80 WoW,
Zo/V0/40 WOW,
sore /s2 WOW,
S0/ZL/eb LOW,
SOLE UOW,
90/ZL/PO LOW,
90/bL/2z WOW,
90/b L702 wOW
SO/b Leb uOW
90/b1/90 WOW,
90/01/08 WOW
90/01/82 WOW,
90/01/94 LOW,
90/01/60 UOW
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
®
FUJ00116357
FUJ00116357
Peak 5 Minutes APOP Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
Contracted Volume
Design Limit
[ama APOP Errors
(= APOP Timeouts
umm Success
Zore0/92 WoW,
ZONEO/6L LOW,
Zore0/eb uOW,
20/80/50 WOW,
zoreo/9z wow,
20/20/64 WOW,
Zoreo/eb WOW,
20/20/50 WOW,
Zo/v0/62 WOW,
zonvorez vow,
Zo/L0/Sb WOW,
20/10/80 wow,
Zo/vo/s0 wow,
907g 152 WOW,
9oreL/eb uOW,
9O/ZL/bE WOW,
90/21 /r0 UOW,
sorb L/22 YON,
90/b Loz YOR,
SO/LL/EL YOR,
90/LL/90 WOW,
90/01/94 UOW,
90/01/60 UO
‘Se;nUIIN § 3591SNg U] Puodag Jad aBeIOAY
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
ry
FUJ00116357
FUJ00116357
Peak Day Each Week for APOP Transactions
— Contracted Volume &
Design Limit
mm APOP,
zoozie0/8
zo0zieorv0
coozrzorst
zo0z/zorv0
oozione
2002/40/20
s002/
‘w02/
s102/
s102/
swozi
s00z/0L/S4
w0z/04/L0
g0zi6o/et
‘soz/60/60
007 /80/02
9002/80/90
sooz/sorez
9002/40/60
swoz/90/se,
9002/90/15
soozisorez
soozisorrt
002 /r0/08
sooz/ro/9t
soozivorzo
sonzie0r6+
soozieorso
sooz/zo/6t
s0oz/z0rs0
F sooziorez
700,000
600,000
500,000
400,000
300,000
‘suojsesues) Jo JoquiNN
200,000
100,000
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116357
FUJO0116357
[oe
Moneygram
© Fujtu Services 2007
FUJ00116357
FUJ00116357
Total Moneygram Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
140,000
120,000
400,000
s 80,000
5
2 60,000
40,000
20,000
0
5 5 5 5 5 5 5 5 5 5
3 3 3 8 8 8 8 8 8 8
FE ES g 3 8 2 g 8 g 2
2 3 2 3 3 2 2 3 2 2
Date
Mon 26/03/07 L
[EE Moneygram Errors
[= Moneygram Timeouts,
EES Success
— Contracted Volume &
Desian Limit
2G Pitan Sevvices B07
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
25,000
20,000
15,000
10,000
Number in Busiest Hour
5,000
Peak Hour Moneygram Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
Mon 15/01/07
Mon 22/01/07
Mon 29/01/07
Mon 05/02/07
Mon 12/02/07
Mon 19/02/07
Date
I
Mon 26/02/07
Mon 05/03/07
Mon 12/03/07
Mon 19/03/07
Mon 26/03/07 I
[ED Moneygram Errors
[55 Moneygram Timeouts,
BEE Success
— Contracted Volume &
Design Limit
‘B Fajteu Services 607
Forzon Capacity Report
Fujitsu
FUJ00116357
FUJ00116357
Peak 5 Minutes Moneygram Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
5 (EEE Moneygram Errors,
I= Moneygram
Timeouts.
umm Success
Contracted Volume
Design Limit
Average per Second In Busiest § Minutes
5 5 5 5 5 5 5 5 5 5 5
3 S 3 8 8 8 8 8 8 8 8
2 8 z Ey 8 2 g 8 8 2 &
3 2 2 2 2 3 2 3 2 3 2
Date
BED Fal Sevees B07 Haran Capasity Read
Fujitsu
FUJ00116357
FUJ00116357
Peak Day Each Week for Moneygram Transactions
— Contracted Volume &
Design Limit
‘iam Moneygram
]
140,000
120,000
Q
gE
‘suonsesues) Jo s0quinN
Q
20,000
zoozreoret
Lo0z/e0/v0
zo0z/eoret
z00z/e0/¥0
Loozivonz
zoozivoi20
e00z/oL/6z
s00z/0L/Sb
900z/01/0
900Z/60/2b
9002/60/80
9002/80/02
9002/80/90
g00ziLo/ez
9002/20/60
s00z/90/82
9002/90/44
go0z/so/ez
go0z/so/rb
s00z/ro108
s00z/PO/9b
so0zivore0
gooz/eo/6b
‘s00z/e0/0
soozieoret
9002/20/50
wooziLoree
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Es
FUJ00116357
(oe)
FUJITSU