FUJ00116376
FUJ00116376
[oe
Horizon Capacity Report —
May 2007
David Chapman
Post Office Account
Commercial In Confidence /
© Fujtsu Services 2007
FUJ00116376
FUJ00116376
Online Transaction Volumes Per Month
Volume
45,000,000
Forecast
Actual A _ oo
4,000,000.) —~ a
35,000,000 =
30,000,000
MGR
26,000,000 BOA
OE
ined
anes
20,000,000 OBS Foreign
15,000,000
10,000,000
5,000,000
°
&é&@<¢3 26 8 #@ € 3 26 § &@ £3 2 6 B
Month
FB Fan Sees 07
apacity Report
Fujitsu
FUJ00116376
FUJ00116376
Peak Online Transactions Per Second
(Total of NBS, DCS, ETU, DVLA Online, PAF, APOP and MGRM)
—ForecastI
a Actual
Puosag Jog suopoesuel, yead
ZOIGO/4 HOW,
20/90/20 WOW,
ZoWvorez WOW,
LoIvo160 wow,
20/80/92 WOW,
zore0/zb wo,
Lorzo/sz wow,
zoreoret vow,
Zo/v0/62 WOW,
Zo/L0/Sb WOW,
Zo/vo/s0 wow,
sore/eb uoW,
90/21 /P0 WOW,
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
i
FUJ00116376
FUJ00116376
Customer Sessions Per Month
120,000,000
100,000,000
180,000,000
60,000,000
40,000,000
20,000,000
Estimated Post Office Customer Sessions Per Month split by Online and Offline
40%
35%
25%
am Offine
20% Sessions
[== Online
Sessions
15%
—% Online
10%
% Customers that include an online component
FFeb-05 zz
0%
g 8g 8 8 7
Feb -07
Dec-06 xm
a EERE SE
a 2326 §8@ 23 28 2326 8
Month
Fujitsu
FUJ00116376
FUJ00116376
Volume of Online Services
Service NBS DCS I ETU I} DVLA PAF I APOP I MGRM
April 22.28M I 3.18M I 1.37MI 2.67M I 1.45M I 1.63M I 0.17M
Volume
May 23.14M I 3.36M I 1.49M I} 2.75M I 1.32M I 1.77M I 0.42M
Volume
% Change I 3.8% 5.4% I 8.8% I 3.0% I -9.1% I 8.3% I 144.4%
Contracted I 34.20M I 4.21M I 2.29MI 3.96M I 11.97M I 8.20M I 1.68M
Volume
5B Raitan Sevvices B07
Forzon Capacity Report
Fujitsu
FUJ00116376
Transactions Per Week
FUJ00116376
Total Transactions Per Week For Each Service
(NBS volumes include balance enquiries)
9,000,000
8,000,000
7,000,000
6,000,000 eT APS
> NBS
5,000,000 ees
, sen
i DVLA
4,000,000 oo PAF
APOP
3,000,000 ——MGRMI
2,000,000
4,000,000
°
Date
7 Baan Secs 07 Taszen Capasiy Resa
Fujitsu
FUJ00116376
FUJ00116376
[oe
Network
Banking
© Fujtsu Services 2007
FUJ00116376
Number
FUJ00116376
Total NBS Transactions Including Balance Enquiries
(Contracted Volumes: 2,553,600 Peak Day)
2,000,000
1,800,000
1,600,000
1,400,000
1,200,000 eam Bronze
1,000,000 a9 Silver
a ADSL
800,000 — PO Forecast
600,000
400,000
200,000
0
¢ 8 5 8 58 8 5 8 B86 5 8 8
g g 5 5 5 8 8 8 8 3 a 8 8
2 2 5 28 2 8 @ 3 a 8 8 8 8
2 3 2 2 2 8 2 8 2 2 = 2 8
Date
FB Faia Services B57 Haran Capasity Read
Fujitsu
FUJ00116376
FUJ00116376
Network Banking Response Time
ern
al
?
3 2
& ~ Bronze - E2E
z ~ Bronze - Horizon
3 Sider - EE
E15 her
5 Silver - Horizon
3
= =~ ADSL - E2E
q ADSL - Horizon
: = = a
0s
°
@ 8 § 8 8&8 & & & 8&8 & & 8 8
€ $$ 65 5 8 8 s§ 8 8B 2 2 8 28
= 28 65 2 8 s @ 8s & 2 8 §S &
2 2 28 2 2 2 2 2 28 2 2 2 8
Date
FB Fase Services a7 orzen Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Network Banking Failure Rate
—Non-Horizon Fails
=~ ADSL Fails,
LoIS0/4Z YON,
20190/20 YON,
Lomvorez voW,
Zo/v0/60 WOW,
20/80/92 WOW,
zoreo/eb YO,
zoreo/s2 wow,
Loreo/eb wow,
zo/vor6z YON,
Zo/L0/S1 LOW,
Zo/L0/40 WOW.
eo} sorter vor
90/21 /r0 LOW,
g§ € € & &
(e6exone Buyow Aep 1) 1184 yeu sysanbay Jo
8.0%
7.0%
0.0%
x
%
Fujitsu
Date
Forzon Capacity Report
‘B Fajteu Services 607
ie
FUJ00116376
FUJ00116376
Total NBS Failures For Each Day
Non Horizon]
BBronze
BSiner
BADSL
16,000
14,000
12,000
10,000
e
Jequinn
LoIgo/4z WOW,
sy 20/90/20 LOW,
ZoWvOrez WOW,
Z0Iv0160 LOW,
zore0/9z vOW,
zoreo/2b wow,
S L0/20/97 LOW
zoreo/eb WoW,
L0/L0/6z wow
I L0/LO/SL LOW,
Zo/LO/40 YON,
EE 90/21/84 LOW
Date
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
fn
FUJ00116376
FUJ00116376
NBS Average Response Time
“tna Onan
Horizon]
so EE
ZONSO/4z WOW,
40/80/40 YON,
Lomorez wow,
Zorvo/60 wow,
Zorg0/92 LOW,
ZORO/ZE WOW,
Lorcoise vow,
zorco/zb vow,
Zo/Lo/6z vow,
ZNO; YON,
Zo/0/40 YON,
90/8 LOW,
907 1/F0 LOW,
07
06
® = 2 a
(eBeseny Buinow Aeg 2) spucseg
on
°
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
%
FUJ00116376
FUJ00116376
Peak Day Each Week for NBS Transactions
3,500,000
3,000,000
2,500,000
— Contracted Volume
Design Limit
as NBS
Lo0z/s0/0z
z00z/s0/90
Loozivorez
zoozivo/e0
Looz/eo1sz
zoozreorte
Lo0z/eorse
zo0zieo)
zo0zivorez
LooziLore
ooze ie
q00zoLez
‘g00z/o1/20
s00z/60/%2
9002/60/08
so0z/eo/2
s00z/eo/e
9002/10/08
9002/20/04
e00ziz0/20
sooz/oo/eb
9002/90/%0
s00z/so/kz
9002/90/40
soozirorez
‘s00z/v0/60
soozieo/z
2,000,000
41,500,000
1,000,000
500,000
‘suojsesues, Jo 10quiNN
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Fi
FUJ00116376
FUJ00116376
CAPO Transaction Volumes
1,800,000
1,600,000
g 1007000 TAs!
2 { —ForecastI
> 800,000 - =
400,000
F
3 S FI 2 g s € g & Es a 5 Fs
3 3 2 3 3 3 3 3 3 3 2 3 2
Date
Fujitsu
FUJ00116376
FUJ00116376
A&L Transaction Volumes
—Forecast
am Actual
140,000
120,000
100,000
180,000
awnjon
40,000
20,000
20190/20 WOW,
LoWvOIEz WOW,
zo/e0/92 WON,
zoreo/zt wow,
zoreo/9z WoW,
zoreo/2b WoW,
0/62 VOW
0/4 YOW
90/eL/8b LOW,
90/ZL/P0 WOW,
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
fs
FUJ00116376
FUJ00116376
LINK Transaction Volumes
400,000
350,000
300,000
250,000
&
3 200,000
3
150,000
100,000
50,000
gs 8 a 2 8 8 8 2
3 2 R 8 a 8 g Ey R 5 a
2 2 2 FS 2 2 2 2 2 2 2
Date
Fajsu Seviees OF re Canacly Report
Fujitsu
FUJ00116376
FUJ00116376
Horizon Capacity Report
Debit & Credit
Card
2.
FUJITSU
© Fujtsu Services 2007
FUJ00116376
FUJ00116376
Number
Total DCS Transactions
(Contracted Volumes: 288,425 Peak Day)
300,000
20,000
200,000
150,000
100,000
50,000
0
gs 8
a 3
3 2
2 2
Mon 01/01/07
Mon 15/01/07
Mon 29/01/07
Mon 12/02/07
Mon 26/02/07
Mon 12/03/07
Mon 26/03/07
Date
Mon 09/04/07
Mon 23/04/07
Mon 07/05/07
Mon 21/05/07
=x Bronze
=a Siker
EE ADSL.
—PO Forecast!
ie B Raitad Sevvices BOF
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Debit & Credit Card Response Time
2
i ~ Bronze - E2E
2 < Bronze - HorizonI
3 sier-E2E
> Silver - Horizon
3
£ wom ADSL - E2E
$ » + » ADSL - Horizon
8
3
oO
8 8 5 5 i= 5 i=} i= f=) = =I i= f=
2 2 3 3 2 3 2 2 3 2 3 2 2
Date
Fujitsu
FUJ00116376
FUJ00116376
Debit & Credit Card Failure Rate
8.0%
gies
gees
255
inna
[A
gg € § §€ 8 &
%
(e6exone Buyow Aep 1) 1184 yeu sysanbay Jo
I
5
LoIS0/4Z YON,
20190/20 YON,
Lomvorez voW,
Zo/v0/60 WOW,
20/80/92 WOW,
zoreo/eb YO,
zoreo/s2 wow,
Loreo/eb wow,
zo/vor6z YON,
Zo/L0/S1 LOW,
Zo/L0/40 WOW.
90/21/8b WOW,
90/21 /r0 LOW,
Date
Fujitsu
Horzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
Total DCS Failures For Each Day
2,500
2,000
_ Non Horizon]
2 Bronze
zZ asiver
4,000 BADSL
500 {
oO
8 8 5 5 5 5 5 5 5 5 5 5 5
= s § 5s 5s § 8 8 8 3 3 8 8
2 2 § 8 & Ss 2 8 2 8 & 5 &
2 2 2 2 2 2 2 2 FY 2 FE 2 2
Date
B
‘B Fajteu Services 607
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
DCS Average Response Time
Horizon]
os EQE
14
12
(e6esony Guinow Aeg 1) spuorag
02
ZoNs0/4z YON,
40/80/20 vOW,
Lomorez wow,
Zorvoreo vow,
zore0/92 vOW,
zore0/z vO,
2
6
Loreoree vow,
zororet vow.
zo/o162 wo,
Zo/O/SE LOW,
Zo/o/40 vow,
90 L/8b YOW,
90721 /r0 LOW,
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
B
FUJ00116376
FUJ00116376
Peak Day Each Week for DCS Transactions
400,000
Design Limit
— Contracted Volume
‘mam DCS
suojsesues) Jo s0quiNN,
Lo0z/s0/02
2002/90/90
Loozivorez
zoozivore0
Lo0zieoise
zoozreorbe
Lo0zieoisz
z00zie0)
Lo0zivorez
20
sooziebive
ooze Hit
wooz/oLez
‘9002/01/80
soozreorve
9002/60/01
e00z/e0/L2
goozieoret
9002/20/08
s00z/L0/8b
9002/2070
sooz/s0/eb
9002/90)
go0zisoz
g00z/s0/20
goozivorez
9002/r0/60
soozieoi9e
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
B
FUJ00116376
FUJ00116376
[oe
E-Top Up
© Fujtu Services 2007
FUJ00116376
Number
FUJ00116376
Total ETU Transactions
(Contracted Volumes: 121,200 Peak Day)
120,000
100,000
80,000 +—f f rt
Ie Bronze
com Siler
60,000 I EY ADSL
—P0 Forecast
40,000
20,000
9
8g 8 8 8 8 8 &§ §& 5 8 5 & 8
gs 8 6 & 8s 8 8 8 8 8 2 8 8
3 28 8 2 2 8 @ 8 2 8 8 8 8
= 2 8 = 2 2 3 8 = 2 = 2 3
Date
SS Fates Serene GT Haran Capasity Read
Fujitsu
FUJ00116376
FUJ00116376
‘Seconds (7 day moving average)
ETU Response Time
rt an pe
net Nn
25 ~ > ~
2
~ Bronze - E2E
~ Bronze - HorizonI
Silver - E2E
15
Silver - Horizon
— wm ADSL - E2E
+ -ADSL - Horizon
05
Mon 04/12/06
Mon 18/12/06
Mon 01/01/07
Mon 15/01/07
Mon 29/01/07
Mon 12/02/07
Mon 26/02/07
Mon 12/03/07
Mon 26/03/07
Mon 09/04/07
Date
Mon 23/04/07
Mon 07/05/07
Mon 21/05/07
BF oiten Services 3007
Horzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
% of Requests that Fail (7 day moving average)
ETU Failure Rate
14.0%
12.0% 4
ha
10.0% }
8.0% wom ADSL Fails
I SiNer Fails
H Bronze Fails
6.0% I —Non-Horzon Fails
4.0%
2.0% a -
i ea a, oon”
I pe pomaenpitrngh AL nae aaa
0.0%
8 8 5&8 8 8B B&B 8 & 8&8 & 8 8 8
g g 5 5 5 8 8 8 8 3 3 8 8
3 @ 5s #8 & 8s 8&8 8 @ 8 & §& &
2 2 2 3 2 3 2 2 = 2 2 32 2
Date
BF GPa Services 557 orzen Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Total ETU Failures For Each Day
Non Horizon]
BBronze
BSiner
BADSL
800
700
600
500
Jequinn
300
200
100
ZOIGO/4 HOW,
20/90/20 WOW,
ZoWvorez WOW,
LoIvo160 wow,
20/80/92 WOW,
zore0/zb wo,
2
6
Lorzo/sz wow,
zoreoret vow,
Zo/v0/62 WOW,
Zo/L0/Sb WOW,
Zo/vo/s0 wow,
sore/eb uoW,
90/21 /P0 WOW,
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
ETU Average Response Time
Horizon]
os EQE
(e6esony Guinow Aeg 1) spuorag
ZoNs0/4z YON,
40/80/20 vOW,
Lomorez wow,
Zorvoreo vow,
zore0/92 vOW,
zore0/z vO,
2
6
Loreoree vow,
zororet vow.
zo/o162 wo,
Zo/O/SE LOW,
Zo/o/40 vow,
90 L/8b YOW,
90721 /r0 LOW,
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
Peak Day Each Week for ETU Transactions
160,000
— Contracted Volume
Design Limit
‘mam ETU
g 8
‘suojsesues) Jo soquiNN
Lo0z/s0/02
2002/90/90
Loozivorez
zoozivore0
Lo0zieoise
zoozreorbe
Lo0zieoisz
z00zie0)
Lo0zivorez
20
sooziebive
ooze Hit
wooz/oLez
‘9002/01/80
soozreorve
9002/60/01
e00z/e0/L2
goozieoret
9002/20/08
s00z/L0/8b
9002/2070
sooz/s0/eb
9002/90)
go0zisoz
g00z/s0/20
goozivorez
9002/r0/60
soozieoi9e
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
[oe
APS
© Fujtu Services 2007
FUJ00116376
FUJ00116376
9,000,000
8,000,000
7,000,000
g_ 6,000,000
F soc
coma
iB 3,000,000
2,000,000
1,000,000
Total APS Transactions Per Week
,_ I tot tri 4
ALA AL A
pre ev ey yy ve AEE AV
FUJ00116376
Number of Transactions
4,000,000
3,500,000
Peak Day Each Week for APS Transactions
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
26/03/2006
16/04/2006
07/05/2006
28/05/2006
18/06/2006
09/07/2008
30/07/2008
20/08/2006
10/09/2006
01/10/2006
& cartor200
12/11/2006
03/12/2006
24H
14/01/2007
04/02/2007
25/02/2007
a
ta
3
18/03/2007
08/04/2007
29/04/2007
20/05/2007
FUJ00116376
‘ams APS
— Contracted Volume
Design Limit
BFFs Sevices 2007
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
[oe
EPOSS
© Fujtu Services 2007
FUJ00116376
FUJ00116376
a
g
g
.)
Fs
&
<
£
5
=
Fy
i
s
2
a
o
Peak Day Each Week for EPOSS (i
25,000,000
20,000,000
Design Limit
— Contracted Volume
‘mums EPOSS (incl Settlement)
15,000,000
10,000,000
‘suojsesues) Jo 10qUiNN,
5,000,000
zLo0z/s0/02
2002/80/90
Loozivorez
zoozivo/e0
Loozeorsz
zooz/eorbe
Loozieoise
zoozieorbe
Loozivorez
oozivorme
soozieLie
wo0ziebiek
ooze /e0
90021
go0z/bLis0
w0z/oLez
9002/01/80
s00z/60/ve
9002/60/08
e00z/e0/L2
sooz/eore
9002/20/08
s00z/LO/L
e00z/z0720
sooz/go/eb
9002/90/%0
woz/son
9002/80/40
so0zivorez
‘900z/r0/60
so0zieo/9z
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
¥
FUJ00116376
FUJ00116376
[oe
DVLA Online
© Fujtu Services 2007
FUJ00116376
FUJ00116376
1,000,000
‘900,000
800,000
700,000
600,000
Number
400,000
300,000
200,000
100,000
500,000
Total DVLA Online Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
C)
Mon 04/1206
Mon 11/1206
Mon 18/1206
Mon 25/1206
Mon 01/01/07
SSSESSS 9388383 38
sag eseggssegge
S2SSESSESETEEES
Date
Mon 23/04/07
Mon 30/04/07
Mon 07/05/07
Mon 14/05/07
Mon 21/05/07
Mon 28/05/07
[EEE DVLA Errors
I= DVLA Timeouts
SEE Success
= Design Limit
—— Contracted VolumeI
¥
‘B Fajteu Services 607
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Peak Hour DVLA Online Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
140,000
» &
3 8
sie
itl
8 8 § 8 8 8
ano} ys91snq U! JeqUINN
zorgo/ez YOW,
20/90/42 YOW,
Zo/90/P4 WOW,
Z01S0/40 wOW.
ZoIvOI0g YON,
LoWworez von,
ZoWvo/91 YON,
ZoWvo/60 WoW,
ZoWv0/20 WOW,
zore0/92 WOW,
ZOrE0/6L YW,
Zorg0/eb HOW,
Zorg0/80 LOW,
zoreo/se wow,
Zo/e0/6t YON,
Loreo/eb wow,
Z0/Z0/S0 LOW,
zo/vor6z Yow,
zo/vorez wow,
Zo/LO/Sb LOW,
Zo/vo/80 vow,
Zo/LO/40 WOW,
90reL/S2 WoW,
90/ZL/8L WOW
SOLE WOW,
90/ZL/PO WOW,
Date
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
Peak 5 Minutes DVLAOnline Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
= =Design Limit
—— Contracted VolumeI
I= DVLA Timeouts
[EEE DVLA Errors
SEE Success
‘S;nUIIN § 591SNg U] Puodag Jad aBeIOAY
Zorsorez wow,
2o1g0/42 LOW,
Zo/g0/Pb WOW,
20/90/20 WOW,
Lomvoj0g vow,
LoWworez wOW,
ZoWvo/91 LOW,
Zo/v0/60 wOW,
Zo/vorz0 voW,
20/80/92 LOW,
ZOIg0/64 WOW,
zoreorzt wow,
20/80/60 LOW,
zorz0/92 WOW,
Zore0/6b wo,
zoreo/eb Yow,
20/20/50 WOW,
zo/vo/62 wow,
Lonvorez wow,
ZO/LO/S HOW,
Zo/L0/80 WOW,
Zo/L0/40 WoW,
sore /sz uO,
90/ZL/8b WOW,
SOFIE WOW,
90/21 /F0 LOW,
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
Peak Day Each Week for DVLA Transactions
1,000,000
900,000
200,000
Design Limit
— Contracted Volume
‘a DVLA
700,000
600,000
500,000
400,000
300,000
‘suojsesues, Jo soqUiNN
200,000
100,000
Lo0z/s0/0z
z00z/s0/90
Loozivorez
zoozivo/e0
Looz/eo1sz
zoozreorte
Lo0z/eorse
zo0zieo)
zo0zivorez
LooziLore
ooze ie
q00zoLez
‘g00z/o1/20
s00z/60/%2
9002/60/08
so0z/eo/2
s00z/eo/e
9002/10/08
9002/20/04
e00ziz0/20
sooz/oo/eb
9002/90/%0
s00z/so/kz
9002/90/40
soozirorez
‘s00z/v0/60
soozieo/z
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
cy
FUJ00116376
FUJ00116376
[oe
PAF — Post Code
Lookups
© Fujtsu Services 2007
FUJ00116376
FUJ00116376
Number
Total PAF Lookup Transactions Per Day
(Contracted Volumes: 1,100,788 Peak Day)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
160,000
140,000
‘= Error
ame Timeout
street Miss
taxa PostCode Miss
EEO Street Okay
‘BE PostCode OkayI
—Forecast
SErefResseagergesgsgssegsgsgegsgseRsgs raz
22222222322 222222222222222
Date
ES Rates Seraas GT Taszen Capasiy Resa
Fujitsu
FUJ00116376
FUJ00116376
Peak Hour PAF Lookup Transactions
(Contracted Volumes: 162,246 Peak Hour)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
2 BEror
F Timeout
3 Street Miss
: © PostCode Miss
Z a Street Okay
E PostCode Okay
2
8 B55 SSBSSESSESBS
g S55 2238 288
= 2a R seg2R 35 28
2 228 2228 23283
Date
BS Rates Sera GT Taszen Capasiy Resa
Fujitsu
FUJ00116376
1.0
FUJ00116376
Peak § Minute PAF Lookup Transactions
(Contracted Volumes: 46 Per Second)
(Note: recorded at the data centre and therefore excludes counter failures)
(Note: "PostCode Okay" volumes are estimated after removal of monitoring lookups)
6.0
i
—
=
3 @Enor
3 ‘@ Timeout
a
= ‘O Street Miss
z @ PostCode Miss
3 8 Street Okay
2 PostCode Okay
e
4
Ea
Mon 18/12/06
Mon 01/01/07
Mon 08/01/07
Mon 15/01/07
Mon 22/01/07
Mon 29/01/07
Mon 19/03/07
Mon 26/03/07
Mon 09/04/07
Mon 16/04/07
Mon 23/04/07
Mon 30/04/07
Mon 07/08/07
Mon 14/05/07
Mon 21/05/07
SB Roiten Sericas 307 Hizon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Peak Day Each Week for PAF Transactions
Design Limit
— Contracted Volume
‘am PAF
41,400,000
41,200,000
1,000,000
800,000
600,000
‘suojsesues, Jo soqUiNN
400,000
200,000 +
Lo0z/s0/0z
z00z/s0/90
Loozivorez
zoozivo/e0
Looz/eo1sz
zoozreorte
Lo0z/eorse
zo0zieo)
zo0zivorez
LooziLore
ooze ie
q00zoLez
‘g00z/o1/20
s00z/60/%2
9002/60/08
so0z/eo/2
s00z/eo/e
9002/10/08
9002/20/04
e00ziz0/20
sooz/oo/eb
9002/90/%0
s00z/so/kz
9002/90/40
soozirorez
‘s00z/v0/60
soozieo/z
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
®
FUJ00116376
FUJ00116376
[oe
APOP
© Fujtu Services 2007
FUJ00116376
FUJ00116376
Total APOP Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
700,000
<
eg $4
eee bf
G00 I
sequin
Zo1s0/8z vOW,
Zo1so/4z WoW,
Zorso/Pt wow,
20/90/20 WOW,
Lomvoj0 wow,
Lomworez vow,
ZoWvo/91 LOW,
Zorvo/60 vOW,
ZoWworz0 vO,
Zore0/92 wOW,
ZOre0/6b YON,
20/80/24 LOW,
20180 /50 vOW,
zoreo/9z wow,
Zore0/64 WOW,
Loreoret wow,
40/@0/S0 WoW,
zo/vor6z wow,
zonorez wow.
Zo/vo/st vow,
20/10/80 vow,
Zo/bo/b0 WOW,
sore /sz uOW,
90/ZL/8L WOW
SOL ILE WOW,
90/ZL/PO WOW,
Date
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
F
FUJ00116376
FUJ00116376
Peak Hour APOP Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
140,000
=
eg 8,
Beg 88
bool
ano} ys91snq U! JeqUINN
2o1s0/82 WOW,
Zo1so/4z WoW,
ZoIso/P4 wOW,
20190/20 vow,
Lomvoj0 wow,
Loworez WOW,
ZoIvO/9 VOW,
Zorvo/60 vOW,
LoWv0/Z0 WoW,
Zo/e0/9 wOW,
ZOre0/6b YON,
Zorgorzb vow,
20/80/50 wo,
zoreo/9z wow,
20/20/64 YON,
Loreoret wow,
40/@0/S0 WoW,
Zo/vo/ez wow,
zo/vorez wow,
Zo/vo/st vow,
20/10/80 WoW,
Zo/bo/b0 WOW,
sore /sz uOW,
90/ZL/8L WOW
SOL ILE WOW,
90/ZL/PO WOW,
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
®
FUJ00116376
FUJ00116376
Peak 5 Minutes APOP Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
Contracted Volume
Design Limit
[ama APOP Errors
(= APOP Timeouts
umm Success
‘Se;nUIIN § 3591SNg U] Puodag Jad aBeIOAY
zo1s0/82 WoW,
2o1g0/42 YON,
Zo/90/P4 WOW,
20190/20 WOW,
Zo/vO10¢ HOW,
Zowvorez won,
20IvO/91 YOR,
Zorvo/60 vOW,
ZO/v0/Z0 WOW,
20/80/92 WOW,
Zorgo/6t uOW,
Zorg0/2b WOW,
20/80/50 WOW,
20/20/92 LOW,
20/Z0/6b WOW,
zoreo/et wow,
z0/@0/S0 LOW,
Zo/b0/6z WOW,
zonoree wow,
ZO/VO/S YON,
Zo/Lo/e0 WoW,
Zo/L0/40 WoW,
sore /sz uO,
90/ZL/8b WOW,
SOFIE WOW,
90/21 /F0 LOW,
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
ry
FUJ00116376
FUJ00116376
Peak Day Each Week for APOP Transactions
— Contracted Volume &
Design Limit
mm APOP,
2002/90/02
2002/50/90
Lovzivoree
z00z/v0/80
Loozieoise
zoozreorbe
Loozieoisz
Lo0z/eore
LooziLorsz
go0z/oL ez
g00z/01/20
s00z/60/ve
9002/60/08
so0z/e0/22
soozreoves
g00z/L0/08
s00z/L0/Ob
g00ziz0/20
s00z/90/eb
900z/90/%0
gooziso/tz
‘9002/80/40
goozivorez
9002/70/60
s00z/eoiz
700,000
600,000
500,000
400,000
300,000
‘suojsesues) Jo JoquiNN
200,000
100,000
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Ey
FUJ00116376
FUJ00116376
[oe
Moneygram
© Fujtu Services 2007
FUJ00116376
FUJ00116376
Number
140,000
Total Moneygram Transactions Per Day
(Note: recorded at the data centre and therefore excludes counter failures)
120,000
100,000
80,000
60,000
40,000
20,000
Mon 15/01/07
Mon 22/01/07
Mon 29/01/07
Mon 05/02/07
2G Pitan Sevvices B07
Mon 12/02/07
Mon 19/02/07
Mon 26/02/07
Mon 05/03/07
Mon 12/08/07
Mon 19/03/07
Mon 26/03/07
Es
Mon 02/04/07
Mon 09/04/07
Mon 16/04/07
Mon 23/04/07
Mon 30/08/07
Mon 07/05/07
Mon 14/05/07
Mon 21/05/07
Mon 28/05/07
[EE Moneygram Errors
[= Moneygram Timeouts,
EES Success
— Contracted Volume &
Desian Limit
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
25,000
20,000
15,000
10,000
Number in Busiest Hour
5,000
Peak Hour Moneygram Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
Mon 15/01/07
Mon 22/01/07
Mon 29/01/07
Mon 05/02/07
Mon 12/02/07
Mon 19/02/07
Mon 26/02/07
Mon 05/03/07
Mon 12/03/07
Mon 19/03/07
Mon 26/03/07
Date
Mon 02/04/07
Mon 09/04/07
Mon 16/04/07
Mon 23/04/07
Mon 30/04/07
Mon 07/05/07
Mon 14/05/07
Mon 21/05/07
I
Mon 28/05/07
[ED Moneygram Errors
[55 Moneygram Timeouts,
BEE Success
— Contracted Volume &
Design Limit
‘B Fajteu Services 607
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Average per Second In Busiest § Minutes
Mon 15/01/07
Peak 5 Minutes Moneygram Transactions
(Note: recorded at the data centre and therefore excludes counter failures)
Mon 22/01/07
Mon 29/01/07
Mon 05/02/07
Mon 12/02/07
Mon 19/0207
Mon 26/02/07
Mon 05/03/07
Mon 12/03/07
Mon 19/03/07
Mon 26/03/07
Mon 02/08/07
Mon 09/04/07
Mon 16/04/07
Mon 23/04/07
Mon 30/04/07
Mon 07/05/07
Mon 14/05/07
Mon 21/05/07
Mon 28/05/07
(EEE Moneygram Errors,
I= Moneygram
Timeouts.
umm Success
Contracted Volume
Design Limit
‘B Fajteu Services 607
Forzon Capacity Report
Fujitsu
FUJ00116376
FUJ00116376
Peak Day Each Week for Moneygram Transactions
— Contracted Volume &
Design Limit
‘iam Moneygram
140,000
120,000
100,000
80,000
60,000
‘suopoesue. Jo sequinN
40,000
20,000
2002/90/02
2002/80/90
Lovzivoree
L00z/v0/80
Looze0isz
zooz/eo/bt
L00z/20/Sz
200z/eo/bt
L00z/L0/8%
Lo0z/LorPs
900Z/EL/LE
s00z/eHiLb
900z/e/€0
900z/LHi64
9002/1 1/0
900z/0L ez
‘9002/01/80
s00z/60rve
9002/60/01
9007/80/22
soozrearet
9002/20/08
900z/20/01
9002/20/20
s00z/90/84
9002/90/%0
goozso/tz
9002/S0/L0
oozrorez
9002/r0/60
s00zre0/9z
Week Starting
Fujitsu
Forzon Capacity Report
‘B Fajteu Services 607
Es
FUJ00116376
(oe)
FUJITSU