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Royal Mail Holdings plc
Report and Accounts
Year ended 29 March 2009
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Royal Mail Holdings plc
kon Mail Group is unique in reaching everyone in nen)
through its mails, Post Office and parcels businesses -
which directly employ over 176,000 people in the UK.
Every working day Royal Mail processes and delivers over
75 million items to 28 million addresses for prices that are
amongst the lowest in Europe; each week we serve over 24
million customers through our network of 11,952 Post
Office branches and each year our domestic and European
parcels businesses - General Logistics Systems and
Parcelforce Worldwide - handle some 404 million 7,
NN
Royal Mail Holdings plc
Contents
Chairman's Statement
Chief Executive's Statement
‘Annual Review 2008-09
Operating and Financial Review
Royal Mail Holdings plc Board
Directors’ Report
Corporate Governance
Internal control
Directors’ Remuneration Report
Statement of Directors’ responsibilities in relation to the Group financial statements.
Independent Auditor's Report to the members of Royal Mail Holdings ple
Group income statement for the 52 weeks ended 29 March 2009 and 53 weeks ended 30 March 2008
Group statement of recognised income and expense for the 52 weeks ended 29 March 2009 and 53 weeks ended 30 March 2008
Group balance sheet at 29 March 2009 and 30 March 2008
Statement of cash flows for the 52 weeks ended 29 March 2009 and 53 weeks ended 30 March 2008
Notes to the Group accounts
1. Authorisation of financial statements and statement of compliance with IFRSs
2. Accounting policies
3. Segment information
4, People information
5. Operating costs
6, Auditor's remuneration
7. Operating exceptional items
8. Net finance income (excluding net pensions interest)
9. Income tax
10. Property, plant and equipment
11. Leasehold land payment
12. Goodwill
13. Intangible assets
14. Business combinations
15. Investments in joint ventures and associates
16. Non-current assets held for sale
17. Inventories
18. Current trade and other receivables
19. Cash and cash equivalents
20. Financial liabilities
21. Provisions
22. Current trade and other payables
23. Non-current other payables
24. Financial risk management objectives and policies
25, Financial instruments
26. Employee benefits ~ pensions
27. Share capital
28. Total equity
29. Commitments
30, Related party transactions
31. Events after the balance sheet date
Group five-year summary (unaudited)
Parent Company accounts
Statement of Directors’ responsibilities in relation to the parent Company financial statements
Independent Auditor's report to the members of the Company, Royal Mail Holdings ple
Parent Company balance sheet
Notes to the parent Company accounts
Forward Looking Statements
Corporate Information
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Royal Mail Holdings plc
Chairman’s Statement
“A robust and improved performance in the face of real economic and market challenges”
In the few months since I joined Royal Mail, I have been struck by the passion and commitment of people throughout the Company - to.
our customers and to the future success of the Company. The people I've met are keenly aware of the important role which our services
play in daily life in all parts of the country. That drive to serve customers as best we can and the energy and determination our people
bring to their jobs continue to be important assets as we go forward and I am determined to support and develop it
Postal services are facing an unprecedented level of competition from electronic communications around the developed world. The
average household spends just 50p a week on postage, a fraction of the amount spent on telephony and internet services, Yet the
internet is also providing real growth opportunities as more goods are ordered online and while letter volumes are falling, our postmen
and women have never delivered more packets and parcels. That trend will continue but it remains fundamentally important that we
continue to be able to deliver any letter, posted anywhere in the UK, to any other address in the UK. We remain determined to provide a
one-price-goes-anywhere Universal Service open to all, large and small customers - for without it, we will not be able to provide the
services needed and relied on by the business customers who post the bulk of all mail and parcels, and who provide most of our
revenues. Modernising and transforming Royal Mail is, we are certain, crucial to preserving the Universal Service
We know too the cherished role that Post Office branches play in communities large and small. Post Office Limited has been rolling out a
new product or service on average every three months and its new revenues are helping sustain the branch network. The business has
already taken big steps on its road to long-term sustainability, a goal that looks closer in the light of these most recent results.
Maintaining a network of branches within good reach of its customers nationwide will continue to be a key objective.
I am fortunate to be joining a Company that has performed well in the face of the recession and intensifying competition. The future will
not be easy. But the progress we have made and continue to deliver gives me confidence as we tackle the challenges that lie ahead.
I welcome the analysis of the Postal Services Sector by Richard Hooper and his colleagues whose review recommended measures
including:
© Regulatory change to reflect the broader communications market in which Royal Mail now operates;
« — That the Government should tackle the historic pension deficit to allow the benefits of modernisation to flow through to our
customers;
+ Access to private capital to allow us to continue to modernise while protecting the Universal Service and grow our parcels
operations to help offset the decline in traditional mail
As we continue to accelerate our transformation, we are working closely with the Government to find a resolution to all these issues to
enable Royal Mail to secure a strong and vibrant future, allowing us to continue to deliver a high quality, affordable six-days-a-week
Universal Service to customers throughout the UK. Furthermore, the Board is fully aware of the Government's plan to introduce a partner
into the equity of the Company and has been co-operating fully in this process.
I would like to thank all those who have contributed to the success of the Company so far including David Fish who left the Board in
September 2008 after almost 6 years. It goes without saying that the recovery in the performance of the Company owes much to the
leadership of Allan Leighton during his tenure as Chairman. There is no doubt that everyone owes him a considerable debt and on behalf
of the Board I thank Allan for all his achievements.
Donald Brydon
Chairman
13 May 2009
All references to operating profit/(loss) are before exceptional items.
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Chief Executive's Statement
Royal Mail Group and its people made real progress in 2008-09 with operating profit rising from £162 milllion to £321 million, the vast
majority of mail was delivered at or ahead of target, and a raft of modernisation and efficiency measures implemented ranging from the
roll-out of handheld tracking devices to the successful upgrading of automated sorting equipment. Competitive pressures intensified, with
almost ten million fewer letters a day being handled than just three years ago, but the transformation of the business is well underway
and on track to ensure it has the modern operation key to its future.
The Group's performance came in the face of the worst economic conditions in more than half a century, along with unprecedented
competition from electronic media, but Royal Mail Group's results stand in contrast to those of other major postal administrations. The
Group's performance in the face of such difficult market conditions underlines the effort and hard work by our people and the long
journey we have taken from the time, seven years ago, when the business was losing more than £1 million a day and failing most of its
quality targets to the position today where it is profitable and meeting quality targets.
However real challenges remain
The need for fairer regulation that reflects the market in which we now operate.
Mail volumes are predicted to decline by around 10% this year due to competition from electronic communications and the
economic downturn - with every 11 decline costing £70m in revenue
The pension fund deficit has more than doubled from £2.9 billion last year to £68 billion in accounting terms with the actuarial
valuation also likely to have increased very significantly when it is revalued later this year.
Cashflow is now negative as we step up our spending on modernising and transforming the business
The need to accelerate still further the modernisation of the mails business so that we can offset the challenges we face and
continue to provide our customers with an affordable and high quality Universal Service.
Key performance highlights in 2008-09:
External revenue Operating profit/(toss)
Business unit performance one a eel ee
£m £m £m &m
Royal Mail Letters 6,707 6,830 58 (3)
General Logistics Systems 1,495 1,232 126 114
Parcelforce Worldwide 399 379 12 8
Post Office Limited 908 914 4a (34)
Other businesses 54 36 86 71
Group 9,560 9,388 321 162
Overall Group revenue increased by almost 2% to £9,560 million despite the recession
The Group made an operating profit of £321 million - a 98% improvernent on 2007-08 performance.
All four Group businesses are in full-year profit for the first time in two decades - with Royal Mail Letters and the Post Office
both moving from loss the previous year into profit
There was strong progress in modernising the Letters business and improving its efficiency in both deliveries and in sorting the
mail. Along with our people's commitment and dedication to customers, this helped the business to hit almost all its quality
targets.
Post Office Limited saw strong growth in Financial Services, and now has around two million customers for these services, while
the award of a new contract for the Post Office Card Account underpinned the branch network's role in the provision of cash to
millions of customers.
‘There was an underlying 1.2% revenue increase in Post Office Limited and, when the annual £150 million Social Network
Payment to support loss-making Post Office branches is taken into account, the business made a £41 milllion profit compared
to a loss the previous year of £34 million - a £75 million improvement.
GLS's revenue and profit both benefitted from the strengthening of the euro against Sterling. However, underlying profit
declined by £10 million as trading got tougher in the second half of the year - in spite of an underlying revenue growth of £36
million (2.4%) when the impact of the beneficial exchange rate was excluded.
Parcelforce Worldwide grew its revenues in the face of the economic recession and increased its efficiency, achieving a 57.5%
increase in operating profit to £12 million. It also improved customer quality of service with a 97.5% performance achievement.
However margins remain under severe pressure in an exceptionally tough market.
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Chief Executive's Statement (continued)
Despite our improving performance we need to tackle some strategic and market challenges:
© There is an urgent need to tackle the escalating legacy pension fund deficit so that the financial benefits of modernisation and
greater efficiency can flow through to our customers in the form of better services rather than being absorbed by unsustainable
payments into a volatile fund.
© Although overall revenue rose in 2008-09, in Royal Mail Letters it fell by £123 million - nearly 2% - despite postage price rises
in April 2008 averaging around 5%. This income fall was largely driven by a fall in mail volumes of 5.5% - a steep increase on
the 3.2% fall the previous year.
© The average daily mailbag now holds just over 75 million letters, packets and parcels compared to 84 million three years ago in
2006, with e-substitution driving much of the loss as more customers switch from letters to email and the web.
© The exceptionally tough economic climate and the structural change in the way people and businesses communicate mean that
volumes are likely to decline by up to 10% in 2009-10 as businesses - which send around 90% of all mail - tighten their belts.
Revenue has also continued to suffer from downtrading as customers switch from premium products like First Class to lower-
priced services
© Although volumes in the overall mail market are falling, competitors have increased their own mail volumes with almost one in
three of all letters now being collected and trunked by rivals before being presented to Royal Mail to deliver over the final mile
under the business's access arrangements. The volume of this access mail rose by 30% last year ~to 5.3 billion items - and
Royal Mail continues to lose money on every item of this mail because of the uneconomic price we have to charge under the
current regulatory framework
© The one-price-goes-anywhere Universal Postal Service which involves collection of any stamped letter posted in any of our
114,000 postboxes for delivery under our six-days-a week service to the UK's 28 million addresses - made a loss for the first.
nine months of the year of around £100 million’. We know that completing our modernisation plans in the Letters business is
essential in order to secure the future of this vital service which only Royal Mail provides.
© Cashflow is now negative with a cash outflow in the year of £373 million driven by continued investment in our operations and
payments into the pension funds. Total cash paid into the pension funds in the year was £823 million. The pension reforms
introduced in Apri 2008 and the change in market conditions had a materially beneficial effect at the operating profit level.
Royal Mail Letters - accelerating modernisation
Our strategy in Royal Mail Letters is.
* Maximise profitable revenue by meeting customer needs through innovation and efficiency
* Deliver market-leading quality of service
* Be the UK's lowest-cost operator with world-class productivity through investment in a modernised environment
* Deliver change through engaged, flexible and competitively paid people.
Good progress was made in 2008-09 on the drive to modernise the Letters business and expand its capabilities to improve service to
customers. As part of the 2007 funding deal, Royal Mail was provided with £1.2 billion of loan facilities from Government and we have
already invested around £800 million since 2006-07, with almost £400 million spent on capital expenditure during the year. Going
forward we will fully utilise the Government financing as we invest a further £2 billion in modernising the business, The work underway
includes
* — 27,000 handheld tracking devices were issued to Royal Mail drivers to record an electronic signature on delivery of Special
Delivery and other tracked mail. The rollout in 2008 created one of the UK's biggest corporate WiFi networks and hundreds of
thousands of items a day are now being tracked using the technology, which can provide the sender confirmation of delivery
within 20 minutes after the mail is signed for at the doorstep.
The upgrade of 138 Integrated Mail Processors was completed in mail centres nationwide to improve the equipment's
performance. Work has now started on building extensions to up to 90 machines to expand further its sorting capabilities
* The first “intelligent” Letter Sorting Machine ~ the forerunner of a new generation of automated sorting equipment ~ has been
installed at the Jubilee mail centre in Kingston in Surrey and orders have been placed for a further 75 machines.
After extensive consultations with our people, as well as with local authorities and MPs, the closure of 11 mail centres was
announced last year and plans are well advanced to move the work to other more efficient centres as well as to build two new
ones.
«The first walk sequencing machines - which can sort the mail sequentially to the route taken by a postman or woman - were
installed in Bristol in preparation for a rollout to the rest of the delivery network. The workplans for over 34,000 walks have
now been revised, resulting in efficiency gains
* Within three years we will have 900 sophisticated automation machines and we will be able to sort 75% of addressed letters to
the exact door-to-door sequence in which our postmen and women deliver - compared to the legacy 600 machines which have
much more limited capability
‘Full year figures for the Universal Service loss will be published in the Regulatory Financial Statements by the end of this July.
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Chief Executive's Statement (continued)
We are already half way through our modernisation, but given the sharp downturn in the postal market and the difficult economic
conditions, we clearly need to accelerate our transformation plan. The scale of modernisation Royal Mail is going through makes it more
important than ever that we engage with our people and the trade unions we work with to secure a real commitment to change on the
ground - and to ensure the Company has a strong future in the competitive market while at the same time protecting the one-price-
goes-anywhere Universal Service.
Post Office - growing new business
The Post Office in 2008-09 ended the uncertainty over the future size of its network with a commitment to do everything possible to
avoid further branch closures. It also moved into profitability after almost a decade of losses.
«The business continued to generate new income from Financial Services provided through its successful joint venture with the
Bank of Ireland, and also from its telephony services, crucial to offset the decline in its traditional business. By the end of the
financial year, over two million customers had chosen one of the Post Office's new savings or insurance products.
+ Refurbishment of Crown branches - which handle around 15% of Post Office business - got underway with the innovations in
selected branches including open plan counter layouts, queue management systems with customers being given a numbered
ticket on arrival and dedicated areas for the sale of Financial Services products.
* Working with the subpostmasters who run the large majority of branches, 4,500 more Paystations were installed, bringing the
total to 12,500, allowing customers visiting the shops in sub offices to pay bills outside the normal Post Office opening hours
* The Post Office's free-to-use ATM network has expanded with 400 machines installed this year bringing the total to almost
1,700 ATMs in place at Post Office branches around the country.
«The focus on mails business - the single biggest source of revenue in branches - was increased with trials of the Fast Drop and
Business Point service in selected branches and 41 Post & Go machines were installed, allowing customers to weigh parcels
and print a postage label without going to a counter position
«The Network Change programme to implement the Government's decision on the closure of some 2,500 branches was
completed, providing a network going forward of 11,500 branches along with 500 new Outreach services.
The future
Despite the pressures facing the whole of the Company, Royal Mail Group’s robust performance - in both financial and quality terms ~
shows it is making good progress in building the base on which it cannot just withstand the pressures of recession and competition, but
also provide the modern, transformed and efficient operations so crucial for a successful future. Royal Mail is getting on with
modernisation. The Post Office is earning new revenues from new services and is working hard to maintain its current size which is
providing access to a Post Office branch within a three miles radius for 99% of the population. GLS and Parcelforce Worldwide continue to
be profitable and win new business in the face of intense competition. In a few years’ time we predict that half Royal Mail's overall
Tevenues and 75% of its profits will come from parcel and packet services, driven by the real opportunities of e-commerce and fulfilment.
The huge effort to modernise the Letters business provides the best opportunity to secure the future of the Universal Service. And as
Royal Mail remains convinced that a Universal Service - that only we have both the willingness and means to provide ~ is essential for a
thriving and flourishing mails market, we will continue to do all we can to protect and nurture this key service on which the whole country
depends.
Critical to our success is working with our shareholder, the Government. to find the right solution to the issues already identified in the
review of the industry by Richard Hooper - the need for fairer regulation, a resolution to the escalating legacy pension fund deficit, and
timely and flexible access to capital
The year past has been an important one and the year ahead will be no less so. The challenges from the difficult and uncertain markets in
which we operate remain, but we have the funding and the determination to continue our journey to transformation. Our vision, fully
achievable with our continued commitment and progress on modernisation, remains: to be demonstrably the world’s best postal company.
Adam Crozier
Chief Executive
13 May 2009
All references to operating profit/(loss) are before exceptional items
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Annual Review 2008-09
New postal technology on the doorstep...a Fifth Birthday for Post Office Financial Service:
of fives...and stamps celebrating the mini skirt
4 postman who's saved hundreds
It was a year when mittions of Royal Mail customers saw one of the benefits of modernisation arrive on their doorsteps. For the fir
delivery drivers used handheld devices at the point of detivery to capture an electronic signature to show that a tracked parcel or I
had been delivered on time and safely. This very visible sign of the progress Royal Mai’s Letters business is making on maderisation also
stal Digital Assistants - involved the training of 37,000 delivery postmen and wornen and it
created one of the UK's biggest corporate WiFi networks. The business won an accolade for the deployment of the new technology by
winning the inaugural Wireless and Mobility Excellence Award
A further and very different innovation, undertining Royal Mail's determination to grow its already well-established role in the fulfilment of
internet shopping orders, came at Christmas 2008 when postmen and women delivered tens of thousands of packets and parcels on
selected evenings and on the Sunday just before December 25.
The Letters business also launched a series of initiatives to demonstrate the mais continuing effectiveness as a powerful and versatile
marketing medium. Matter - a box that fits the standard UX letterbox and containing a selection of sarnples and gifts from leading brand
names ~ was mailed to thousands who had flocked to join the subscription list. Mare Matter boxes are being plans
adlvertisers to get their goods and services into the hands of their target customers. The year also saw the launch of Royal Mail's online
resource facility aimed at the direct mail industry to provide “intelligence, inspiration and innovation" on how advertisers can make the
2 ir campaigns. Maitshots Online, another new web resource, was launched to help smait businesses. This internet
tool allows smaller firmns to create their own personalised mail campaigns in less than 30 minutes. Another initiative called Partners for
Growth brought 109 succe ‘1g together online to share their business tins with other small businesses
Stamps ~ from the 1918 Armistice to the Anglepoise lamp
Royal Mail's special stamps attracted wide interest with an array of theres, subjects and events celebrated and commemorated. A stamp
with a haunting image of a World War One soldier superimposed on a poppy went on sale in November 2008, the final issue in the “Lest
we Forget” series, marking the 90" anniversary of the Armistice which ended the first World War. The Carry On and the Hammer horror
films, which entertained and terrified audiences half a century ago on their first release and which have since become British cinema
dassics, were celebrated in six stamps based on the original advertising posters. British design was celebrated in a series of ten stamps
featuring iconic design classics frorn the Twentieth century, including the mini skirt and the Anglepoise lamp. The genius of
rles Darwin, whose book on the origin of species was one of the most important and influential ever writt a series
of stamps issued in February 2009 on the bicentenary of his birth
Neil Chesebrough from the Bude delivery office in Cornwall was named Royal Mail's Postman of the Year in recognition of his service to
the community. A volunteer with the Coastguard service for 21 years, Neil has attended numerous rescues and has helped save hundreds
of lives. Two dozen other postmen and women were honoured in Royat Mail's 2009 First Class People awards. including Pauline
. who has raised more than £23,000 for charity in a variety of daredevil adventur
including skydiving and a trek to the Everest base camp, ard iain MacDonald, fromm Cowdenbeath delivery office, who has completed two
tours of duty with the Territorial Army, most recently in the frontline in Afghanistan.
joney to good causes was reflected in the £3 mition donated by people across the
‘ough payroll giving. One in four of our people makes contributions to charities in this way. In addition, a three-year
partnership with Barnardo's was launched in June 2008 and by the enc of March 2009, nearly £300,000 had been raised for the charity
through payroll giving and as a result of a wide variety of fundraising activities. Around 300 employees atso took part in volunteering
projects to help Barnardo's while around 750 Post Office branches nationwide took part in a scheme to raise funds by collecting feftover
foreign coins donated by customers.
Post Office Financial Services - more than two million customers
The Post Office's joint venture with the Bank of Ireland - Post Office Financiat Services - reached its fifth birthday in March 2009 wit
more than two miltion customers. The portfolio of products and sen cd to grow with Motorcycte insurance launched in Mi
2008, joining a diverse range of other financial services including home, motor, pet and van insurance, a wide range of savings products,
mortgages and credit cards.
In November 2008, the Post Office, which pioneered commission-free foreign currency and which now offers over 70 currencies, was
named Britain’s Best Foreign Exchange provider in the annual British Travel awards. For the third consecutive year, the Post Office was
aiso voted Best Travel insurance Company
Millions of current account holders with Halifax/Bank of Scotland have benefited from being able to get access to their money free of
charge and check their account balances at Post Office branches under an agreement with the bank in October 2008, The arrangement
antly increases the numiber of account holders who can use the Post (iffice branch network for similar services. it means more
than 60% of all UK debit cardholders can now get access to their money at any Post Office branch
ist Office's free:
7 ATM network, provided in partnership with the Bank of ireland, also expanded with 400 more machines
installed during the year, bringing the total to almost 1700.
Colleagues across the business were shocked and deeply saddened at the death in January 2009 of Craig Hodson-Watker during a
robbery at the Fairfield Post Office and Stores in Worcestershire where his mother is subpostrnistress. His father atso sust
shot wound and his mother was attacked, A memorial fund has been established by the Post Office with the approval af Cr
provide a lasting memorial to Craig.
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Annual Review 2008-09 (continued)
General Logistics Systems - further expansion
Royal Mail's European business, General Logistics Systems (GLS), continued to grow and develop its operations as the “Quality leader in
European parcels logistics”. GLS provides reliable, high quality parcel services, logistics and express services throughout Europe
Through its own start-up companies, acquisitions and its network partners, GLS has created a strong European network providing
customers with services in 36 European states.
In August 2008, two new franchise areas were acquired in Belluno and Padua - increasing the number of GLS managed depots in Italy to
28. In May 2008 a network partnership agreement with MNG Kargo in Turkey was implemented and in August 2008 a global partnership
agreement with TF Logistics in Hong Kong was signed with immediate effect.
In addition to the investments in the physical network, the continuing development of information technology remains an area of specific
focus. GLS's European parcel shops, where private or commercial customers can take parcels for delivery or pick them up, increased by
more than 300 to 6,703 outlets.
GLS's network now comprises 32 central transhipment points and 680 depots, providing services through wholly owned and partner
companies in 36 European states. A workforce of over 13,000 people and nearly 19,700 vehicles deliver 350 million parcels annually for
220,000 customers throughout Europe, generating £1.5bn of revenue in the last financial year.
Parcelforce Worldwide - record customer quality of service
Against a backdrop of significant economic pressure in its chosen markets affecting many key competitors, Parcelforce Worldwide
continued to grow both revenue and profits. An intense focus on driving a customer orientated culture throughout the business resulted
in the best ever customer retention levels, best ever quality of service and highest first time delivery success. A drive to deepen and widen
the customer offer resulted in three new products being launched during the year:
© anew Business to Consumer afternoon delivery product - aimed at providing greater choice of delivery time certainty,
© a specialist service for handling large items over a 48 hour period,
© anew pay-as-you-go offer for business customers
Trials continued with low/zero emission vehicles and with energy efficiency projects to inform the journey required for the Group to move
towards carbon neutrality by 2015,
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Royal Mail Holdings plc
Operating and Financial Review
Introduction
Royal Mail Holdings ple (the Company) is a public limited company wholly owned by the UK Government. It became a plc on 26 March
2001. The framework for change was the Postal Services Act 2000 that created a commercially focused company with a more strategic
relationship with the Government. Royal Mail Holdings ple together with its subsidiaries, associates and joint ventures comprise ‘the Group
The Group operates within a regulatory framework comprising of an independent Regulator, Postcomm and Consumer Focus, a newly
established statutory consumer organisation.
Royal Mail Group encompasses a set of trusted brands and companies that combine the best of a public service ethos, with the commercial
requirement to operate effectively in the highly competitive communications and fulfilments markets. Through our brands we reach
everyone in the UK by way of our mail, parcels and express services together with our Post Office branches.
GLS
Geneva Logistics Systems
The Group has made significant progress since 2003, turning the businesses around from operating loss making entities to profitable
businesses, whilst improving quality of service. This has been achieved against a background of full market liberalisation in January 2006.
However, the Group is facing major challenges including volume decline in mails, an unsustainable pension deficit and an unprofitable
universal service obligation (USO). On 16 December 2008, Richard Hooper published his independent review of the UK postal services
sector (the "Hooper Report’), highlighting the key issues facing the universal service and the inability of present policies to ensure its
survival. He noted the only company capable of providing the USO in the UK is Royal Mail
The Hooper Report proposed a package of recommendations including.
. ‘a new regulatory regime to place postal regulation within the context of the broader communications market:
. a solution to the historic pension plan deficit to enable the Company and its customers to reap the benefits of modernisation;
and
. a strategic partnership between Royal Mail and one or more private sector partners to provide capital, commercial confidence
and corporate experience in transforming a network business.
The Group's strategic vision is to become an efficient world class operator of the mails universal service in the UK, and a true customer
champion in the UK and European parcels markets. Within the context of an industry undergoing major structural change, the Group has
six strategic objectives to deliver its vision:
be increasingly focused on delivering customer needs and becoming the customer champion in its markets:
develop an efficient world-class universal service in the UK;
develop a leading role in the growing fulfilment market across Europe;
provide integrated solutions to customers through an expanded presence across the supply chain;
continue to develop green solutions for customers consistent with overall approach to corporate social responsibility; and
achieve efficient retail distribution primarily through the network of Post Office outlets.
Performance Highlights
in the following analysis, all references to operating profit are before exceptional items
Financial Highlights Key Non-Financial Highlights
Summary of Results TS ;
£m unless stated 2008 Area oo 2008
External Revenue 9,560 (9,388 Customer I
Service 85.2%
Operating Profit, == 324102. I > >
Return on Sales* (8) BAS 17% No. of Complaints 1432 146
' i (millions) i :
Coloarenrace 1 I Ae ay Rost Office Limited cen
Other exceptional items (206) © : : ope
Net exceptional items _ (383) _ 4
Profit/(Loss) before oe i: i a a 1
: (224) Post Office Limited I oe: : 4
financing and taxation _ i I auatiy of Services 193% a
Net finance (costs)/income ae Te oo I
Net pensions interest == pagyy Great Place Engagement Index : STK : EL
(114) 131
(charge)/credit se to Work — _rioo0R Accidents/1,000 ee ceo
Profit/(Loss) before ae sae Loe
49 77) -
Tckon Characeeak ee Se I Seaman i ee aoe
(Loss)/Profit after — ) : Good n Oy I
taxation (229) 135 Corporate : i a
*before exceptional items Citizen oo oe a eo 18.
7772009, a revised Quality of Service measure replaced the Customer Satisfaction
Index as a key non-financial KPI, “Represents preceding year
10
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Operating and Financial Review (continued)
Governance
The EU Accounts Modernisation Directive (AMD) applies for all medium and large EU companies including listed companies and requires a
mandatory inclusion to the existing Directors’ Report to provide an enhanced review of a company’s business.
The Directive states that the review should provide a balanced and comprehensive analysis of the development, performance and position
of the Company's business, including the principal risks and uncertainties facing the organisation. The analysis should include both financial
and, where appropriate, non-financial KPls relevant to the particular business including information relating to environmental and
employee matters. It is recognised that to the extent that this information appears in the Operating and Financial Review (OFR), it is
incorporated by reference into the Directors’ Report.
Legal Structure
Royal Mail Holdings plc is directly owned by HM Government and is the ultimate parent company of the Group. The Group primarily
operates within the United Kingdom, having a number of subsidiaries, joint ventures, and associates, but also has presence in most
European countries, mainly through General Logistics Systems B.V. Its basic legal structure is as follows
Royal Mait Hoidings plc
Sa ———
Post Office Royal Mail Investments
Royal Mail
Limited Limited
Estates Limited
General Logistics
Systems B.V.
"The Royal Mail and Parcelforce Worldwide business units included in Royal Mail Group Lte are not separate legal entities
Further details on the principal subsidiaries are provided in note 30 to the accounts.
Our Operating Units
The Group is organised into four principal operating units:
Royal Mail
Royal Mail processes and delivers over 75 million letters and packages to 28 million addresses every working day, in line with its unique
Universal Service Obligation (USO). It is also responsible for designing and producing the UK's stamps and philatelic products.
General Logistics Systems B.V. (GLS)
GLS is a pan-European company providing reliable, high quality parcel services, logistics and express services throughout Europe
Parcelforce Worldwide
Parcelforce Worldwide is a leading provider of collection and delivery services for express packages and parcels within the UK and
throughout the world, providing both business and private addresses with a full range of timed delivery options
Post Office Limited
The Post Office's national network of branches is at the heart of communities across the country. They provide a trusted access point for
everyday products, services and information in postal services, financial services, travel, banking, telephony, bill payments, Government
information, retail and the secure transportation of cash. Post Office Limited owns the Group's investments in Midasgrange Limited (50%
associate, financial services) and First Rate Exchange Services Holdings Limited (50% joint venture, Bureau de Change services)
Other
Further details are provided under the operating unit facts and figures section.
Our Pension Schemes
Royal Mail Group Ltd is the sponsoring employer for the Royal Mail Pension Plan and Royal Mail Senior Executives Pension Plan (both
defined benefit schemes), and for the Royal Mail Retirement Savings Plan and the Royal Mail Defined Contribution Plan (both defined
contribution schemes). Based on assets, the Royal Mail Pension Plan is one of the largest pension schemes in the UK. The assets and
liabilities of the defined benefit schemes, as measured under accounting standards, are reported as a net pension deficit in the Group
balance sheet. The gross assets and liabilities and the net deficit are significantly larger than any of the Group's other assets and liabilities.
This results in the Group being one of the most exposed UK corporates to pension scheme volatility, particularly with respect to
movements in equity values and bond rates.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Operating Unit Facts and Figures
Unit and % of I No.of I Region I Revenue* Facts and Figures Vision
Group External I Employees (em)
Revenue Profit* (£m)
Margin (%)
a 162.310 I UK I Revenue I» 114.375 pillar boxes, to be ‘demonstrably
frova vert £6,707m I © 68 mail centres; the best and most
« 1,392 delivery offices; trusted postal services
Profit I» 30,484 vehicles; company in the world”
£58m © 24,497 bicycles:
70.2% of ‘© Over 75 million items handled every
Group External Margin working day;
Revenue 0.9% * Deliver to 28 million addresses a day;
# 1st Class Retail Quality of Service -
93.0%; and
# 2nd Class Retail Quality of Service -
98.5%
13,059 I Europe I Revenue I © 32 hubs, to be ‘the best
Gas £1,495m I © 680 depots, European B2B parcel
« 19,700 vehicles; logistics & express
Profit I * 220,000 customers, system with global
15.6% of €124m © Over 1 million parcels handled every —_I reach’
Group External working day,
Revenue Margin I © 21 Subsidiaries; and
83% # Covers 36 states in Europe
4,489 UK Revenue I ¢ 2 hubs (1 national, 1 international); to ‘be the UK's most
£399m I © 47 depots; 5 satellites; 1 parcel reliable high value
exchange area: express carrier’
Profit I» 1,850 vehicles;
4.2% of Group £12m # 201,000 parcels delivered every day,
External 279,000 every day in December; and
Revenue Margin © Parcelforce 24 Quality of Service ~
3.0% 97.5%, delivered on time and with
electronic proof of delivery.
. I 8760 Uk I Revenue I © For every £1 transacted in the UK, 14p I ...be at the heart of
£908m is handled through the Post Office customers’ thinking by
network; becoming the most
Profit I * 11,952 branches, including 375 Crown I trusted provider of
£41m Offices; essential services to
9.5% of Group ; © Over 30,000 customer facing positions I every person in the land’
External Margin ~ including those employed by Post and focusing on ‘a
Revenue 45k Office Limited, by subpostmasters successful commercial
and/or by franchisees, business with a social
# Each week over 23 million customers, I purpose ~ one that is
make over 34 million visits, conducting I actively on the side of
almost 63 million transactions, customers’
# UK's leading supplier of foreign
currency; and
# 79.3% Quality of Service
* Revenue is for subsidiaries only, profit is before exceptional items
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Unit and % No. of I Region I Revenue* Facts and Figures
of Group I Employees (em)
External Profit (£m)
Revenue Margin (%)
Other 597 UK Revenue I Including:
in wholly £54m * Our Group Property unit - including Royal Mail Estates
owned Limited (100% subsidiary);
0.5% of — I subsidiaries + PostCap Guernsey Limited - captive insurers (100%
Group Profit subsidiary);
External 4,438 £86m + iRed Partnership Limited - end to end document
Revenue in part management operation (100% subsidiary)
owned © Romec Limited - facilities management operation (51%
subsidiaries subsidiary);
NDC 2000 Limited - building engineering services
operation (51% subsidiary);
Quadrant Catering Limited - catering services (51%
associate);
Camelot Group ple - UK National Lottery operator (20%
associate); and
Group Centre - comprising Company Secretariat, Strategy.
Regulation, External Communications and staff in Finance,
Human Resources and Group Technology - not a profit
centre.
Revenue is for subsidiaries only, profits before exceptional ems
Funding
Royal Mail Group Ltd
Royal Mail Group Ltd is facing considerable cash requirements with respect to its investment in plant and equipment and funding its
worsening pension deficit at a time when the market has been opened up to full competition
On 23 March 2007, a funding package totalling £1.2bn up until 2016 was completed with Government and for which State Aid approval
was received in April 2009. The £900m senior debt facility expires in March 2014. It has been assumed that another facility will be
negotiated to be available at this time.
In making an assessment on Royal Mail Group Ltd's ability to continue as a going concern, the directors have assumed the successful
execution of the transformation plan which is reflected in the detailed 5 year business plan approved by the Board. There are a number
of uncertainties in relation to the funding and headroom requirements which are set out in Note 2 Accounting policies.
If risks in relation to the business plan materialise, the Directors have identified a portfolio of operational and strategic actions that could
be taken to mitigate any headroom exposures.
Post Office Limited
As part of the funding package announced in May 2007, the Group received £152m during the year (2008 £313m) under the Industrial
Development Act 1982, to compensate Post Office Limited for the other net costs of providing certain specified “services of general
economic interest”. An additional £150m (2008 £150m) was paid to Post Office Limited during the year to fund the maintenance of a
social network of post offices, which was recorded within revenue as a Social Network Payment
Both of the above payments made during the year were in accordance with approval received from the European Commission under
relevant State Aid rules.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Group Financial Analysis
In the following analysis, all references to operating profit are before exceptional items.
This year we report an operating profit of £321m compared to £162m for 2008, an increase of £159m (98.1%). This was driven by the
strong performance of all four business units, all reporting an operating profit for the first time in almost 20 years. Royal Mail and Post
Office Limited have both delivered significantly improved performance year on year, returning to profitability, despite falling revenues
driven by difficult trading conditions
Operating profit by business unit - £m
ess unit - £m
“The impact ofthe diference in FX rates year on year was £20m favourable in GLS
External Revenue
Group external revenue increased by £172m (1.8%) from £9,388m to £9,560m in 2009. Excluding the impact of foreign exchange (FX) in
GLS, this drove an underlying decline of £55m. However, when also excluding the impact of a lower number of working days year on
year, revenue is broadly flat. Increases in GLS, Parcelforce and other businesses (mainly iRed and Romec), were offset by declining
revenues in Royal Mail and POL.
Royal Mail revenue outturned £123m lower, and even after adjusting for working days, has continued to decline year on year. A price
increase of c.5% on the regulated area did not counter accelerated volume decline, further losses to competition and customers continuing
to switch to lower priced products.
General Logistics Systems increased its revenue by £263m (21.32), from £1,232m to £1,495m, largely driven by the strengthening of the
euro. The remaining underlying growth was attributable to higher domestic and export parcel revenues. Parcelforce Worldwide increased
its revenue by £20m (5.3%) to £399m, due to income growth in UK retail and export channels. Post Office Limited showed a revenue
decrease of £3m (0.4%) from £911m to £908m, with all income streams impacted by a smaller network and an additional 53" week in
the prior year. Revenue decline in Government Services and Retail income was largely offset by growth in Telephony and Financial
Services income streams
Costs (excluding exceptional items)
Total costs of £9,286m, have increased from £9,273m by £13m (0.1%). However, removing the impact of the exchange rate difference
year on year, costs show an underlying decrease of £194m (2.1%). Costs will have been higher in the prior year due to the impact of the
additional 53" week in 2008
Cost by type - % Cost growth by type - £m
People costs of £6,012m represent 65% of the Group's cost base, and have fallen year on year by £244m (4.1%). In 2008, people costs
comprised 67% of the cost base. The decrease is driven by reduced pension costs and management of headcount, which has fallen by
c.5,000 in the wholly owned UK subsidiaries, principally within Royal Mail and Post Office Limited. Agents’ costs are significantly lower
year on year as a result of the network transformation programme.
Distribution and conveyance costs comprise 17% of the Group's cost base and have increased by £99m to £1,577m. This is largely as a
result of higher international volumes and average weight, combined with higher costs associated with settling with overseas postal
operators, including the impact of foreign exchange. Other operating costs make up 18% of total costs for the Group and have fallen by
£49m, to £1,697m. Tight cost control measures including renegotiation of key supplier contracts have delivered efficiencies enabling
inflationary pressures to be absorbed and savings to be delivered that offset the additional costs of investment in our transformation.
14
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Pensions
SET AAS S669 SoH” Pension costs (pre-exceptionals) have reduced by 29.2% from £701m
Ont Sie Em 12 £496m. The £205m reduction is principally due to pension costs
Ls being charged at 18.2% this year compared to 25.6% last year as a
Within operating before exceptionals 496 701 __ result of the pension reform and market conditions.
seal Bee (ee ng te 4 4g__ The balance sheet pension deficit has increased from £2,923m in
u! March 2008 to £6.776m. The increase in the deficit of £3,853m
Within operating profit 527 __743.__ principally relates to an actuarial loss of £4,084m,
The actuarial loss arose due to changes in market conditions giving rise
to lower than expected asset values. This loss is recorded in the statement of recognised income and expense.
The net pensions interest charge reflects the unwinding of the discount on the schemes’ liabilities less the long-term expected rate of
return on the schemes’ assets, This interest is recorded in the income statement after profit/(loss) before financing and taxation.
‘As part of the funding package, the Group established £1bn of investments in escrow shortly before the 2007 year end as security for the
Royal Mail Pension Plan, in support of the 17 year deficit recovery period from 31 March 2006
Regular pension contributions increased slightly (0.2%) from £550m to
Pensions cash funding: Group 2009 = 2008 £551m. The regular rate of employer contributions for the Royal Mail
contributions £m £m Pension Plan has remained at 20.0% of pensionable pay, effective from
551 550.__—_-APril 2006. The regular rate of employee contributions for the Royal
Mail Pension Plan remains unchanged at 6.0%.
Regular pension contributions
Funding of pension deficit 290 284
Deficit recovery payments by the Group increased by £6m (2.1%)
Payments relating to redundancy 32 36 Deficit recovery payments are planned for the Royal Mail Pension Plan
Prepayment of 2009 regular pension over the 17 years from the date of the latest full actuarial valuation
contributions (50) 50 The planned payments are £260m per annum, increasing in line with
Nut cash payne a os RPI, for 16 years from the beginning of 2007-08. There have been no
employee deficit contributions.
Share of Profits in Joint Ventures and Associates
The Group's share of profits in joint ventures and associates of £47m (2008 £47m) comprises profits from Post Office Limited's Bureau
de Change joint venture (First Rate Exchange Services Holdings Limited), Camelot Group plc associate - UK National Lottery operator,
Quadrant Catering Limited our catering associate, Post Office Limited's financial services associate (Midasgrange Limited) and G3
Worldwide N.V. (Spring)- our international mail distribution associate.
Net Exceptional Items
Net exceptional items of £138m (2008 £383m) comprise operating exceptionals of £149m (2008 £441m) offset in part by profits from
property disposals of £11m (2008 £58m). Operating exceptional costs include £113m for restructuring costs (2008 £363m), £84m for
ColleagueShare costs (2008 £277m), £77m for impairments (2008 £97m) and £27m for other exceptional write offs (2008 £17m). This
was offset in part by Government grant income of £152m (2008 £313m) received to compensate Post Office Limited for providing certain
specified “services of general economic interest”
ColleagueShare Scheme
The Company ColleagueShare scheme has now completed a second year. The costs of the scheme are treated as an operating exceptional
iter.
Fully eligible employees were allocated an additional 303 notional shares in the Company during the year following the issue of 408
notional shares in the first year of the scheme. The value of the ColleagueShares is based on the regularly updated Group share value
plan model, In the year the scheme has generated a discounted charge to the income statement of £14m (2008 £116m) in exceptional
items and a further £8m, relating to the unwinding of discounts from the first year of the scheme for ColleagueShares, in finance costs
The provision in the balance sheet for share payments at the end of the scheme is now £134m. In line with the rules of the scheme all
ColleagueShares will be redeemed by the Company by 2012
The Company will again be making a related stakeholder dividend payment representing a payment of up to £400 to all eligible
employees in recognition of achieving certain Group and business unit targets. The total charge to the income statement in exceptional
items arising from the stakeholder dividend is £70m (2008 £161m) payable in 2009.
Net Finance Costs
Net finance costs of £20m (2008 £13m income) comprises finance costs of £56m (2008 £71m) offset by finance income of £36m (2008
£84m). The decrease in finance income of £48m is mainly due to lower investment yields (particularly on index linked gilts within the
escrow portfolio of investments), lower investment volumes in Group excluding POL, partially offset by higher investment volumes in Post.
Office Limited and higher interest receivable within General Logistics Systems.
The decrease in finance costs of £15m is mainly due to lower borrowing rates partially offset by the first year unwinding of discounts on
ColleagueShares
15
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Net pensions interest
Net pensions interest charge of £114m (2008 £134m interest credit), a non-cash item for the Group, has increased by £245m mainly
due to the increase in expected interest on Plan liabilities as a result of the increase in the discount rate.
Taxation
The taxation charge in the income statement of £278 comprises £m current tax payable with respect to UK operations, a £35m
current tax charge on overseas profits, a UK deferred tax charge of £237m and an overseas deferred tax charge of £5m. A tax charge of,
£192m was taken directly to equity, Last year a taxation credit of £212m was recorded comprising £25m current tax credit with respect
to UK operations, a £29m current tax charge on overseas profits, a £226m UK deferred tax credit and a £10m overseas deferred tax
charge, with a charge of £18m being taken directly to equity. The tax charge reported in relation to the pre-tax profit is mainly due to the
decreased amount of deferred tax asset recognised
Cash Flow
The following table is a summary of the Group cash flow statement
Summary of cash flows cots ae Cash outflow from operations of £154m (2008 £483m inflow)
He comprises:
Cash (outflowfinfiow from operations (484) 43 « Earnings Before Interest, Tax, Depreciation and Amortisation
Dividends from joint ventures and ee «& (EBITDA) inflows of £531m (2008 £351m);
Roy # Government grant income of £152m (2008 £313m) to
roperty, plant & equipment, te Dost Office Limited f, ‘ : fed
intangibles purchases and disposal (494) (259) compensate Post Office Limited for proving certain specie
oe services of general economic interest’
ae ee + Payments relating to exceptional iterns of £412m (2008 £188m),
comprising ColleagueShare payments of £158m (2008 £nil).
Net drawdown/(repayment) of 310 33 restructuring costs of £222m (2008 £152m) and pension top ups
borrowings and financing of £32m (2008 £36m);
Tax, interest and other (72) (23) .
Working capital outflows of £80m (2008 £140m inflow); and
Outflow attributable to cash paid in respect of retirement benefit
obligations in excess of that charged in operating profit £345m
(2008 £133m)
Net cash (outflow)/inflow (373) 209
Dividends received from joint ventures and associates of £42m (2008 £36m) are from First Rate Exchange Services Holdings Limited,
£27m (2008 £24m), Quadrant Catering Limited, £5m (2008 £5m) and Camelot Group plc, £10m (2008 £7m).
Property, plant & equipment, intangibles purchases and disposal proceeds of £494m outflow (2008 £259m) comprises £514m (2008
£330m) of expenditure, including motor vehicles of £91m (2008 £67m), plant and equipment £207m (2008 £108m), £138m (2008
£88m) for property improvements and the remaining £78m (2008 £67m) on software. This analysis includes £54m (2008 £36m) in
respect of GLS projects. The expenditure was offset by inflows of £20m (2008 £71m) from surplus property disposals.
Acquisition and sale of financial assets of £5m outflow (2008 £61m) represents the net purchase of investments made by the Group from
cash and cash equivalent resources and comprises £19m outflow relating to the investments in escrow, provided as security for the Royal
Mail Pension Plan, offset by the sale of £14m financial assets used for liquidity within the Group.
Net drawdown/(repayment) of borrowings and financing of £310m inflow (2008 £33m) principally comprises £300m drawdown (2008
Enil) of Government loans to Royal Mail Group Ltd, £48m net repayment (2008 £20m net repayment) of Government loans to Post Office
Limited, £75m cash received (2008 £55m) on sale and leasebacks, offset by £18m payment (2008 £3m) of finance lease obligations.
Provisions
Provisions at the end of March 2009 were £310m (2008 £411m). The £101m net reduction comprises cash spend of £220m and
transfers to short-term pension creditors of £32m, offset in part by new provisions relating to ColleagueShares, restructuring and
onerous property contracts of £143m and the unwinding of the ColleagueShare provisions discount of £87.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Group Strategy and Key Performance indicators (KPIs)
ur success is measured by the four areas central to our operating units’ objectives. These key strategies and objectives are
communicated widely across the Group, embedded into its day-to-day activities and measured on a timely basis by appropriate KPIs and
monitored by the Royal Mail Holdings ple Board and its sub Committees, as highlighted below.
Customer Great Place Profitability and Good Corporate
Service to Work Cash Flow Citizen
Our customers are at the This initiative established Funding from Corporate Social
heart of everything we in 2003, works on the Government on Responsibility (CSR) is
do, The key to winning basis that we can only commercial terms has doing the right thing
and keeping customers is move forward and been secured enabling for our people, our
to provide a consistently succeed as a business if the Group (excluding business and the
high quality of service we involve our people in Post Office Limited) to communities we
This has been the top making change happen. support the capital operate in, as our:
priority of everyone in the ‘The initiative h investment
business and is at the © tniiative nas programme which * customers want to
heart of our strategy undergone a refresh to addresses the historic
keep aligned to our long
moving forward. That underinvestment in
term strategy and
means: the Letters business.
ensure maximum
buy from companies
that share their
values;
colleagues want to
© delivering a high benefit to our people Post Office Limited he
quality of service and and Government have work for companies
mails integrity, agreed a long-term that provide a
healthy and safe
environment and
whose values align
to theirs; and
funding package which
will maintain a
national network and
put Post Office Limited
‘© becoming easier to do ona sustainable communities want
business with, footing, companies that
create the incomes,
the jobs and
contribute to the
cohesion that builds
the neighbourhoods
* developing products
that match the needs
of our customers; and
Continuing to develop
more efficient ways of
working will empower
us to succeed ina
competitive
where people want
marketplace, allowing
to live and work
us to maintain
sustainable
profitability and cash
flow to eventually
generate a return for
our stakeholders.
“Customer People _ “Financial Environmental
Quality of Service targets Employee Survey Turnover CO, Emissions/1,000
items
Number of Complaints “Health & Safety Operating profit* Social & Community
Return on sales*
RIDDORs (reportable
Return On Total
accidents)/1,000 staff cot ae Charitable Donations
Sick Absence Operating cash flow
*before exceptional items
as defined in the Directors’ Remuneration Report
With the exception of the Post Office Limited Quality of Service measure, no change has been made to the sources of data or calculation
methods used for the KPls above.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Treasury Management
The Group operates a central Treasury function that manages £1.1bn of financial asset investments (substantially all of which are now
held in escrow in favour of the pension fund trustees) and £1.1bn of cash and cash equivalent investments (including £720m cash in the
Post Office network funded partly by a Government loan facility), in accordance with investment restrictions set by the Government. It also
manages £1.2bn of financial liabilities and acts as internal banker for the Group’s business units. The Group finances its operations largely
through cash generated from its operations, borrowings and grants.
Group Treasury derives its authority from the Royal Mail Holdings plc Board, and provides quarterly monitoring reports for their review. It
only has the authority to undertake financial transactions relating to the management of the underlying business risks; it does not engage
in speculative transactions and does not operate as a profit centre. All strategies are risk averse, and the treasury policy has remained
substantially unchanged during the year. The principal financial instruments are Treasury bills, Government gilt edged securities, deposits
and long and short term borrowings.
At the balance sheet date the Group is financed from the following facilities provided by the Department for Business, Enterprise and
Regulatory Reform (BERR)
‘Average
loan
Facility Facility Utilise maturity
Borrower Purpose end date £m £m date
Royal Mail Group Ltd Acquisition funding 2021-2025 500 500 2023
Royal Mail Group Ltd Capital Expenditure and Restructuring 2014 600 Nil -
Royal Mail Group Ltd General Purpose / Working Capital 2014 300 Nit -
Royal Mail Group Ltd General Purpose / Working Capital * 300 300 *
Post Office Limited __ Network cash 2011 1,150 232 2009
*Loan is repayable on the later of 2016 and the release of the pension escrow investments. This Royal Mail Group Ltd loan is subordinate
to all other creditors.
The terms of the Government borrowing facility and the associated Framework Agreement impose strict constraints on the separation of
cash funds within the Group and the purposes for which they can be used.
The principal treasury risks arising from the Group's activities are currency, counterparty, commodity (fuel) and liquidity risk. These are
managed as follows:
* the Group is exposed to foreign currency risk due to trading with overseas postal operators for carrying UK mail abroad and
delivering foreign origin mail in the UK, revaluation of the currency balances held to operate the Bureau de Change services within
Post Office Limited and various sales and purchase contracts denominated in foreign currency. Hedging programmes managed by
Group Treasury mitigate these risks. Where possible, exposures are netted internally and any remaining exposure is hedged using a
combination of external spot and forward contracts;
* the Group's obligation to pay overseas postal operators is denominated in Special Drawing Rights (SORs) - a basket currency
comprising of US Dollar (USS), Japanese Yen, Sterling and euro, The Group has a policy of matching receipts and payments for
individual currencies where possible and then hedging any material net exposure. The policy is that up to 80% of the forecast net
exposure is hedged with agreement of the internal business unit Group Treasury operates a rolling 18-month programme, which is
subsequently reviewed on a quarterly basis. There has been no external hedge in place throughout the last financial year;
© Bureau de Change balances are grouped into baskets of closely correlated currencies. Each currency basket (e.g. USS or euro) is
then sold forward, up to 100% of the exposure, creating a liability to match the underlying asset:
© significant foreign currency risk arising from capital purchase contracts, primarily in euro, may be hedged up to 100% depending
upon the reliability of the forecast of the underlying cash flows;
© the Group does not hedge the translation exposure created by the net assets of its overseas subsidiaries. However, it does hedge the
transactional exposure created by intercompany loans with these subsidiaries:
© the Group is exposed to various commodity price risks namely fuel price risk arising from operating one of the largest vehicle fleets
in Europe, jet fuel price risk arising from the purchasing of air freight services and electricity/gas price risks arising from the Group's
power usage. The Group's commodity risk management strategy aims to reduce uncertainty created by the movements in the
commodity and foreign currency markets. The strategy operates within the parameters set by the Board, which allow the use of
over-the-counter derivative products together with fixed price purchase contracts to manage up to 100% of these exposures;
© the Group actively manages its liquidity risk through regular reviews of plan and budget projections against all available sources of
funding, The projected headroom on these sources of financing is assessed regularly for adequacy; and
© counterparty risk is managed by limiting aggregate exposure to any individual counterparty based on their financial strength
These exposures are reviewed regularly and adjusted as appropriate
The policies for financial assets - investments and derivative financial instruments - are shown in note 2.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Business Environment.
Regulation
The EU Postal Services Directive 97/67/EC (‘PSD’) establishes the legal framework applying to postal services throughout the EU. It
requires the provision of a universal postal service across the EU within the framework of an internal EU postal market, with the gradual
and controlled liberalisation of that postal market
In 2000 the Postal Services Act came into force in the UK, creating an independent postal regulator ~ Postcomm which commenced a
process of market liberalisation and licensing regime of Royal Mail and competitors. Postcomm currently regulates the prices of over 80%
of the Royal Mail letters business, controls the terms and conditions for nearly all of its services, sets the quality of service targets and
determines compensation arrangements.
Post Office Limited is subject to regulation in financial services (Financial Services Authority) and in telephony (Ofcom). Post Office Limited
is an appointed representative of the Governor and Company of the Bank of Ireland, which in turn is regulated directly by both the Irish
Financial Regulator and Financial Services Authority (FSA) for conduct in the UK.
The chart below shows the major regulatory changes since the Postal Services act came into force in 2000
Draft amended Postal Services Act — including Ofeam to be I March 2009 I
new Postal regulator resoluton of pension dec and access“
toa capal
® Report pubiished:
Posteonm nein Review completed Jan 2008
p> Gover
vent Review of UK Postal Industry announced
Posteomm commences its Interin
I aus 2000 I the Uk sta Moet Prong in Propaton
introduced
F san 2006 I J> UK Postal Market opened up to ful
competition
compettion by 15 months to January 2006
‘Access contract with UK Mal pe
Royal Mail accepts Posteom’s proposal for 2" Price
Cont 3 yar duration including new bulk ma
phased inoducton of competion in the UK “
‘marie - an accelerated programme compared Fay 2002 I
totrerestofEupe aming orf eorpleton heidi
by Api 2007
Royal Mai ranted 15 year Licence; rst two
Postal Services Act and creation of F duly 2000 I
Posteortm independent equator“ Bata
itis the Group's policy to be compliant with the regulatory framework in which we operate. During 2008-09, we have continued to
strengthen our compliance activities working in close liaison with our Regulators
Competition
The Group's business units operate in a competitive marketplace. Parcelforce Worldwide and GLS have been operating in an open market
since their inception. These units have demonstrated their ability to perform in a non-regulated and competitive environment, which is
reflected in their annual results.
Post Office Limited, due to a reduction in income from benefit payments and a significant and continuing decrease in Government use,
has developed revenue streams from financial services products (including car and home insurance, a ‘two-in-one’ credit card and range
of savings products) and its HomePhone and broadband services. These products are in direct competition with services offered by banks,
insurance and telephony companies, as are many of the services it continues to offer, e.g, bill payments, renewal of car tax discs and
travel services.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Since February 2004, Royal Mail's operating environment has gradually been opened up to competition, with the letters market fully
liberalised in January 2006 - well in advance of the rest of Europe. Competitors are now able to offer customers the opportunity of end-
to-end service for the collection, sorting and delivery of their mail
Major Regulatory Activity in 2008-09
In December 2007, BERR announced an independent review of the UK postal services market to examine the impacts of liberalisation of
UK postal services, trends in the future market development and the likely impact of this on Royal Mail, alternative carriers and
consumers
The terms of reference for the review were:
. To assess the impacts to date of liberalisation of the UK postal services market, including on the Royal Mail, alternative carriers
and consumers;
. To explore trends in future market development and the likely impact of these on Royal Mail, alternative carriers and
consumers; and
. To consider how to maintain the Universal Service Obligation in the light of trends and market developments identified.
In March and May 2008, Royal Mail submitted its responses. The review panel published an initial response to evidence in May 2008 and
its final report to ministers in December 2008.
The key recommendations of the final report were:
. Regulation: the duty of regulating postal services will be transferred from Postcomm to Ofcom, with maintenance of the
universal postal service its primary duty in relation to postal services;
. Pensions: as part of a coherent package to secure the Royal Mail's tong term viability, Government will take full responsibility for
pensions liabilities in the Royal Mail Pension Plan incurred prior to December 2008;
. Partnership: Government will invite offers to enter into a partnership with Royal Mail, but with a firm commitment that Royal
Mail remains publicly owned; and
. Post Office Limited: the Royal Mail Group will be restructured so that Post Office Limited will remain entirely in Government
ownership.
In December 2008, Lord Mandelson confirmed to the House of Lords that the Government had accepted the findings of the independent
review and had received an expression of interest to purchase a minority stake in Royal Mail. In April 2008, Royal Mail confirmed that a
cash gap of £2.6bn existed between the cash flows Postcomm had predicted when setting the current four year price control and the
latest projections. In July 2008, Royal Mail announced that, for the first time ever, the universal service obligation had reported a loss in
excess of £100m.
In February 2009, the Government published legislation (the Postal Services Bill), in support of the independent review proposals and
aimed at ensuring the maintenance of a universal postal service and securing the future of a healthy publicly owned Royal Mail. The draft
bill is currently before Parliament.
As from October 2008, under the Consumer, Estate Agents and Redress Act 2007, Postwatch, the independent watchdog for postal
services, has been replaced by Consumer Focus. Consumer Focus was set up to represent the interests of consumers across the UK
economy at policy level. it was created through the merger of three consumer organisations - energywatch, Postwatch and the National
Consumer Council (including the Welsh and Scottish Consumer Councils). It has strong new legislative powers, including the right to
investigate any consumer complaint if it is of wider interest, the right to open up information from providers, the power to conduct
research and the ability to make an official super-complaint about failing services.
Corporate Social Responsibility
Corporate Social Responsibility (CSR) is a key component in supporting the business to be recognised as a responsible organisation that
seeks to optimise the beneficial impacts inherent in our business and reduce the negative impacts. Through improving our CSR
performance and ensuring it is integrated into the way we work, we can make ourselves more productive and competitive. We are
working to reduce the number of accidents, reduce our production of CO2 and make our people healthier. We recognise that the route to
achieving and sustaining our goals is through our people and our relationship with customers, business partners, suppliers, communities
and other stakeholders.
A more comprehensive overview of our CSR will be found in the annual Corporate Social Responsibility report, to be published later in the
year.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Key Relationships
The Group has several key relationships that are critical to its day-to-day activities and its overall success.
People - Our people are the lifeblood of the organisation and brands. Without their continued support and dedication it will be impossible
to function on a day-to-day basis and embrace the change within our markets. Training, diversity, flexible resourcing and making the
business a great place to work are some of the ways we continue to improve this relationship.
Unions - The Communications Workers Union (CWU) represents non-managerial staff, with Unite the Union - Communication and
Managers’ Association (CMA) sector representing managerial staff. The Group's policy is to work with the CWU and CMA to engage staff in
the development and execution of business decisions.
Pension trustees - Our pension trustee board for the main pension plan comprises an independent chairman plus 10 people including
employees, union representatives, a pensioner and independent members. They take external professional advice, from Sacker & Partners
LLP (legal), Watson Wyatt Limited (actuary), KPMG LLP (auditors) and PricewaterhouseCoopers LLP (financial). They are responsible for
obtaining regular actuarial valuations of the plan to satisfy the statutory funding objective, which involves reaching agreement with Royal
Mail Group on the statement of funding principles, the recovery plan and the schedule of contributions. There is a separate trustee board
for the senior executives’ pension plan which comprises the chairman plus 5 individuals including employees, pensioners and an
independent member.
Customers - The Group's businesses and brands are used or recognised by almost everyone in the UK - from the largest of companies to
individuals. However, the 30 largest customers generate ¢.13% of Royal Mail's turnover and consequently the business is reliant on a
small customer base. As competition increases the Group will have to continue to simplify ways of doing business and design products
around customers’ needs. Customers are offered standard terms and conditions for the markets and countries in which the Group
operates.
Subpostmasters - The vast majority of Post Office Limited's ¢.12,000 Post Office branches are operated by subpostmasters, franchise
and multiple partners. The National Federation of Subpostmasters (NFSP) directly represents the interests of their members (typically
independent subpostmasters) and NFSP membership currently stands at c.8,000. As a consequence of representation, the NFSP
indirectly influences all other agents across the network through its negotiations conducted on behalf of the majority of independent
subpostmasters. As part of the annual cycle, Post Office Limited conducts remuneration negotiations with the NFSP whilst also working
closely with them on the many agent centric aspects of Post Office Limited's five year strategy - designed to deliver a viable physical
network by 2010-11.
There are also several major retailers who are also significant Post Office partners - operating around 1,500 Post Office branches across
the country, Post Office Limited liaises directly with these companies as well as deploying senior account managers and business
development managers to maintain successful working relationships at all levels, It is through the combination of effective partnership
with the NFSP, as well as with the National Multiple Partners, that Post Office Limited is able to take an overall view of the interests of the
majority of agents, as it wrestles with the challenges associated with the longer term viability of the network,
Suppliers - The Group has a wide range of suppliers, with its primary reliance on those relating to outsourcing of non-core services, such
as IT support. It works in partnership with its suppliers to ensure the right products and services are delivered at the right time at
competitive costs. A Group purchasing team monitors compliance to Group policy in awarding contracts or new business and adheres to
agreed credit terms.
The consumer body: Consumer Focus - In October 2008, Postwatch merged with energywatch and the Welsh, Scottish and National
Consumer Councils to form Consumer Focus. It is the new statutory organisation campaigning for a fair deal for consumers in England,
Wales, Scotland, and, for postal services, Northern Ireland. Consumer Focus wants to ensure postal consumers throughout the UK are
receiving a fair deal. It has strong new legislative powers including the right to investigate any consumer complaint if itis of wider interest,
the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about
failing services.
The Regulator: Postcomm - The independent regulator for the postal market, Postcomm, set up by the Postal Services Act 2000, is
responsible for setting a framework for Royal Mail's prices - the Price Control, in the form of a cap on the average price of a basket of
products. The price increases or reductions allowed by Postcomm through the Price Control have a very material impact on the likely
levels of cash flow the Company can generate. Postcomm also investigates compliance with Licence conditions and has broad powers to
reprimand publicly or fine Royal Mail if it finds it in breach of those conditions
Shareholder - The Company is a plc 100% owned by the Government. The Shareholder Executive (within BERR) manages the
shareholder relationship with the Company as a commercial shareholder. While management of the Group therefore lies with the
Company's Board of Directors, the Shareholder is kept up-to-date through quarterly performance reviews and is asked to approve the
Group's strategic plan. Any new funding required by the Group (apart from short term borrowings of less than one year) can only be
approved by Government if it meets commercial principles.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Segmental Analysis - Revenue and Profitability
In the following analysis, all references to operating profit are before exceptional items.
Group external revenue of £9,560m (2008 £9,388m) and operating profit before exceptionals of £321m (2008 £162m) are made up as
follows:
External revenue Operating profit/(loss)
2009 2008 2009 2008
Business unit performance £m £m £m £m
Royal Mail 6,707 6,830 58 (3)
General Logistics Systems 1,495 1,232 124 114
Parcelforce Worldwide 399 379 12 8
Post Office Limited 908 914 41 (34)
Other businesses 51 36 86 77
Group 9,560 9,388 321 162
A further analysis of results, by business unit, is shown below:
External revenue of £6,707m was lower by £123m, and even after
adjusting for working days, revenue has continued to decline year on
year. A price increase on the regulated area averaging c.5% was offset
External revenue 6,707 6,830 by volume decline, customers switching to lower priced products and
losses to competition. 2008-09 has seen acceleration in the downturn
58 (3) of Addressed Inland volumes (3.2% to 5.5%), driven by e-substitution
~ and the impact of economic slowdown particularly in the financial
services sector.
Royal M
£m £m
Operating profit/(loss) before
Profitability improved from an operating loss of £3m to a profit of £58m. The decline in revenue was offset by delivery of operational
efficiencies resulting from continuation of strategic initiatives and investment in modernisation of the business. People costs were lower
than prior year driven predominantly by reduced pension costs and a reduction in people employed
External revenue rose by £263m (21.3%), from £1,232m to £1,495m,
General Logistics Systems at aes largely driven by the strengthening of the euro. Excluding the exchange
rate impact, underlying growth of £36m (2.4%) results from an
External revenue 4,495 1.232 increase in domestic and export parcel revenues. Revenue growth has
Operating profit before exceptionals 124 414 slowed relative to the previous year (9.7%), as recessionary conditions
prevail across Europe.
Operating profit has increased by £10m (8.8%), from £114m last year to £124m. However, this includes the favourable impact of
exchange rate movements, giving rise to an underlying profit decline of £10m. This has resulted from deteriorating trading conditions in
the second half of the year.
External revenue rose by £20m (5.3%), on 1.4% lower volumes (1.0%
2009 2008
Parcelforce Worldwide working day adjusted). Strong income growth in UK retail and export
£m £m _ channels was only partially offset by lower UK contract sales. Revenue
External revenue 399 379 per parcel has increased by 3.8%, principally due to a greater
Operating profit before excepnionale A @ Proportion of volume being generated in UK retail and export channels
Revenue growth has been underpinned by continued focus on
providing quality for the customer. Quality of service for the year has
improved by 1.4%, to 97.5% and an ongoing emphasis on customer service has led to a 4.7% improvement in first time deliveries to 95.8%
Operating profit of £12m has grown by 57.5%. Inflationary cost pressures have been more than offset by improvements in operating
efficiencies and revenue growth in a difficult economic environment.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
2009 2008 External revenue declined by £3m (0.3%) to £908m. This includes the
Fost Orfles Lin (ted —m impact of the 53" week in the prior year (£1.4m), implying an
awe : & ea Tet underlying increase of £11m (1.2%). The Social Network Payment
(SNP) of £150m is recognised in revenue in both years. This relates to
Social Network Payment 150 150 a Government grant used to finance the loss during the year of
Extenalievenle 908 911. _ Providing the network of public post offices, which would not otherwise
: be provided.
Operating profit/(loss) before a GA
exceptionals Underlying revenue growth was driven by an increase in newer
Underlying operating loss before commercial revenue streams, mainly Financial Services and
exceptional (109) (184) Homephone, partly offset by declining Government Services revenue
Card Account customers migrated to other banking services and
Motoring revenues declined as customers moved to DVLA web applications, Retail income streams also saw a downturn as retail space
and product ranges were refocused
Operating profit saw an improvernent of £75m from a loss of £34m to a profit of £411m. This was driven by transformation with
programme benefits significantly reducing costs in line with expectations. Other tight cost control measures including renegotiation of key
supplier contracts have delivered efficiencies enabling inflationary pressures to be absorbed and savings delivered
External revenue from other subsidiaries has increased by £15m to
£51m (41.7%). This was driven by 2008-09 being the first full year of
trading for the subsidiary iRed Partnership Limited and growth in
External revenue $a 36 Romec’s revenue. This was partially offset by a decline in income year
on year for National Design Consultancy 2000 Ltd. Operating profit is
largely attributable to the activities of Royal Mail Estates Limited, which
leases a portfolio of property interests to Group. The improvement in
2009 =. 2008
Other businesses ‘&m ‘Sm
Operating profit before exceptionals 86 71
operating profit is driven by Romec’s revenue performance.
Principal Risks and Uncertainties
The Group uses a business-wide framework for the identification, assessment, treatment, monitoring and reporting of risk. The process
helps support business objectives by linking into business strategy, identifying and reacting to emerging risks, and developing cost effective
solutions to the management of risk
The following Group-level risks have been identified and are being managed to support the long-term sustainability of the Group. The
impact of some of these risks could be impairment to the value of the Group's brands - Royal Mail, GLS, Parcelforce Worldwide and Post
Office which are some of the most well known and trusted brands in the UK
The financial restructuring package agreed with the Government needs to be managed effectively
The business has agreed a financial restructuring package that will allow it to restructure the business, invest in new equipment and meet
instalments towards the pension fund deficit that has a major impact on Group profit and balance sheet. Effective management of this
package is crucial for the business to remain within the agreed financial restructuring parameters and to avoid potential sanctions or
penalties that could ensue,
Ineffective investment in the operational network could affect productivity levels and our ability to compete effectively
The business is embarking on a major investment programme to replace equipment and technology that is nearing the end of its life
cycle. The investment programme needs to be deployed effectively and future ongoing investment in the Group's operational network
maintained to ensure the Group's ability to compete effectively in the open market
The Group has a large pension fund deficit that requires funding
The size and volatility of the Royal Mail's pension fund deficit is a major challenge for the modernisation of the Company. As part of the
comprehensive package of reforms, Hooper recommended that action should be taken to reduce substantially the burden of Royal Mail's
historic pension liabilities. There remain uncertainties over the impact of fluctuations in the equity and debt markets affecting the value of
the funds’ assets and liabilities and the ability of the business to achieve the required levels of profitability and maintain our contributions
at the agreed level
Weakness in the UK economy or recession is likely to have a detrimental impact on the Group's profits
Historically there has been a correlation between the state of the UK economy and level of mails revenue. Economic weakness or
recession will have a direct impact on mail volumes and consequently on Group profit. In addition, there are certain critical suppliers to the
Group. If any of them were unable in the current economic climate to meet their service obligations, this would adversely impact the
Group's operations and results. Economic downturn may also impact the ability of key customers to continue trading, which would directly
impact Group revenue and profits.
The Government is the Company's only shareholder and the Group may be affected by any future change in Government policy
The influence of public policy considerations on Government may adversely affect the Group's ability to promote an effective business
strategy. This is particularly significant for Post Office Limited which is required to run its branch network as a commercial business and is
reliant on Government support for loss making branches
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Group revenues and profit are subject to several uncertainties
The postal market has evolved rapidly as a result of liberalisation. Competitors are aggressively targeting business customers. Additionally
business customers are downtrading using less profitable products. In addition overall mail market volumes are declining. Technological
innovation is increasing, customers can now switch to alternative offerings and information can be sent or made available faster and, in
many cases, at a lower cost than traditional mail services. If technological substitution continues, market volumes will decrease further. At
the same time, increased awareness of and sensitivity to “green” issues, including the use of paper, may impact customer sentiment and
drive down usage of mail or increase switching to alternatives.
Furthermore Royal Mail's regulatory regime impacts the business's profitability in two key areas.
© The Universal Service Obligation (USO) requires Royal Mail to maintain a national collection and delivery network, resulting in Royal
Mail incurring a higher fixed cost base than our competitors. Unless the applicable regulatory restraints permit Royal Mail to recover
from this imbalance, there is a risk that Royal Mail will always lose money on stamped mail, whilst competitors procure more
profitable products such as business mail; and
© Royal Mail's prices for most of its letters products are determined by Price Control reviews and negotiation with the regulator, which
can reduce our flexibility and profitability, leading to uncertainty over how the future Licence and regulatory regime will affect Royal
Mail
The Group is subject to regulatory restrictions on our operations and the risk of penalties for non-compliance
Royal Mail's postal operator's Licence contains material restrictions on the operation of the business. These include:
© Obligations over the delivery and collection of mail:
Restrictions over the freedom to set prices: and
* Obligations to give competitors access to our network.
If Royal Mail breaches certain postal operator's Licence conditions or other regulatory requirements it may be subject to financial
penalties. There is increased uncertainty as to how the regulatory regime will affect Royal Mail in the future as the proposed transition
from Postcomm to Ofcom may lead to differences in regulatory approach
In addition to our postal operator's Licence the Group is also subject to oversight by other regulators. This affects Post Office Limited
which has to satisfy the FSA's requirements as an appointed representative of The Governor and Company of the Bank of Ireland who are
regulated by the FSA in respect of investment, mortgage and insurance intermediation activity in the UK. It is also subject to anti-money
laundering regulations issued under the Proceeds of Crime Act 2002 and enforced by HM Revenue and Customs. Post Office Limited is
also licensed as a telephone service provider by Ofcom, which requires service providers to issue and adhere to Codes of Practice.
Without a continued change of culture within the organisation future development may be affected
The changing and uncertain postal market place, the impact of competition and regulation and increased customer expectations place
major challenges on all employees to adapt and improve productivity to levels that will allow the business to compete effectively. These
challenges need to be met by ongoing cultural change within the organisation.
Without a flexible, efficient and co-operative culture, Royal Mail could become loss making as mail volumes decline. Significant industrial
action could have a major detrimental effect on the Group's reputation and profits.
The Group's business activities are time critical and, if key infrastructure facilities were disrupted, it could have an impact on
results
The business is subject to a number of operational risks to its nationwide delivery and retail outlet networks, including natural disasters,
fire, flood, explosion, possibility of work stoppages or civil unrest, transport infrastructure disruption, power failures, unavailability of key
supplies, breakdown or failure of equipment, health pandemics, terrorism and the normal hazards associated with running a complex
infrastructure. A major disruption could have an adverse impact on customer services as well as business and operating results.
The Group may be affected by future environmental and related fiscal measures
The Group operates a large vehicle fleet and a substantial property portfolio that consume large amounts of energy. Although the Group
is disposing of surplus property and is deploying a Carbon Management Programme, it may be affected by future environmental
measures and adverse fiscal impact from increased energy costs and “green” taxation.
The Group operates a substantial treasury operation and is exposed to foreign currency risk and fuel price risk
Foreign currency risk is due to trading with overseas postal operators for carrying UK mail abroad and delivering foreign origin mail in the
UK, revaluation of currency balances held to operate the Bureau de Change services and various sales and purchase contracts
denominated in foreign currency. The fuel price risk arises from operating a large vehicle fleet and, on jet fuel risk, from purchasing air
freight services. If the treasury strategy does not fully cover the Group's exposures, this could result in funds not being readily available
when required or a negative impact on profit due to increased costs.
The Group is exposed to credit risk
As a result of the economic recession the exposure of the business to credit risks with major trading partners has increased. Management
have taken all the steps they believe to be practical and appropriate in the circumstances to guard against these risks and continue to
monitor the situation carefully.
The Group is subject to changes in both domestic and European regulation and legislation, which could expose it to possible
additional costs
Various changes to European or domestic law will have a direct impact on the Group; such as the European Working Time Directive,
international financial reporting standards, speed restrictions on the Group's vehicles and increased liberalisation of the market for postal
service providers.
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Royal Mail Holdings plc
Operating and Financial Review (continued)
Summary
The Group has produced a strong financial performance with an operating profit before exceptional items generated by all the businesses
for the first time in nearly twenty years. This was against a backdrop of difficult trading conditions with a slowdown experienced in the
global economy.
Royal Mail reversed its prior year loss position to deliver an operating profit despite falling revenues. Delivery of operating efficiencies as
we progress with our transformation programme have offset the impact of accelerating volume decline, losses to competition and
customers switching to lower priced products. Post Office Limited generated an operating profit compared to a loss in the previous year,
attributable to cost saving benefits from deploying our strategy. Despite the tough economic environment, both parcels businesses - GLS
and Parcelforce Worldwide - delivered revenue growth in highly competitive environments
There was a net cash outflow for the Group this year, driven by payments into the pension funds and investment in modernisation of our
operations.
Although we have made significant progress to date, challenges remain concerning the pension deficit, volume decline, financing of the
USO and the continued delivery of our transformation plans. Access to funding to enable Royal Mail to accelerate modernisation is critical
to the success of the Group. The implementation of the Hooper proposals will clearly have a major impact on the Group's future
prospects.
lan Duncan
Group Finance Director
13 May 2009
Understanding the Operating and Financial Review
Statement of compliance
This OFR is intended to develop the Group's narrative reporting to meet many of the recommendations of the Accounting Standards
Board's ‘Reporting Statement of Best Practice on the OFR’. This OFR ensures compliance with the legal requirement under the Companies
Act to provide a Business Review and is referenced from the Directors’ Report
We will continue to review the narrative disclosures we provide in the annual Report and Accounts to ensure that the disclosures provided
meet the requirements of our stakeholders.
Cautionary statement
The OFR focuses on matters that are relevant to the interest of the Shareholder of the Company. The purpose of the OFR is to assist the
Shareholder of the Company in assessing the strategies adopted by the Company and the potential for those strategies to succeed. It
should not be relied on by any other party or for any other purpose.
Where this OFR contains forward looking statements, these are made by the Directors in good faith based on the information available to
them at the time of their approval of this report. These statements should be treated with appropriate caution due to the inherent
uncertainties underlying any such forward looking information
25
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Royal Mail Holdings plc
Royal Mail Holdings pic Board
Chairman
DONALD BRYDON (63) became a Non-Executive Director on 27 January 2009 and Chairman on 26 March 2009. He is also Chairman of
the London Metal Exchange, Smiths Group ple, the ifs School of Finance and the David Rattray Memorial Trust (UK). He had a 20-year
career with Barclays Group, during which time he was Chairman and Chief Executive of BZW Investment Management and acting Chief
Executive of BZW followed by ten years with the AXA Group including holding the posts of Chairman and Chief Executive of AXA
Investment Managers and Chairman of AXA Framlington. He has also recently been Chairman of Amersham plc and Taylor Nelson Sofres
plc and a Director of Allied Domecq ple and Scottish Power plc. He is a past Chairman of EveryChild
ALLAN LEIGHTON (56) joined the Board in April 2001 as a Non Executive Director, becoming Chairman in March 2002. His term of office
as Chairman ceased on 25 March 2009. He was also a Director of Post Office Limited, and a member of the GLS Supervisory Board. Allan
began his career with Mars Confectionery and moved to Pedigree Petfoods as Sales Director. In 1992 he became Group Marketing
Director of Asda Stores Limited, and Chief Executive in 1996, becoming President and CEO of Wal-Mart Europe when Wal-Mart bought
Asda in 1999, He is currently President and Deputy Chairman of Loblaw Companies Ltd, Deputy Chairman of George Weston Limited and
Selfridges and Co Ltd, as well as a Non Executive Director of BskyB.
Non Executive Directors
ANDREW CARR-LOCKE (55) joined the Board on 1 September 2008 as Non-Executive Director and is also a member of the Audit and
Risk Committee, Nominations Committee and Remuneration Committee. Andrew was formerly Group Finance Director of George Wimpey
plc for six years until July 2007 when the Company merged with Taylor Woodrow. A Fellow of the Chartered institute of Cost and
Management Accountants, Andrew’s executive experience prior to joining George Wimpey included Group Finance Director of Courtaulds
Textiles plc, European Finance Director at United Distillers and Vintners (now part of Diageo) and an earlier career at Eastman Kodak and
Bowater Scott. Andrew was also a Non-Executive Director of AWG ple and is currently a Non Executive Director of Venture Production
ple
LORD CURRIE (62) joined the Board on 1 January 2009. Lord Currie was the founding Chairman of Ofcom and led the regulator from
2002 until April 2009. Lord Currie is also Chairman of Trillium Investment Partners, is a non-executive member of the board of the
accountancy firm BDO Stoy Hayward and sits on the Board of the Dubai Financial Services Authority. His previous appointments include
positions with Abbey National plc, Nomura, Terra Firma, Unisys and the Board of Ofgem
RICHARD HANDOVER CBE (63) joined the Board in January 2003. He is the Senior Independent Director and is Chairman of the
Remuneration Committee, and a member of the Nominations Committee and the Audit and Risk Committee. Richard was Chairman of
WH Smith plc until January 2005, and is currently Non Executive Chairman of Alexon Group plc
BARONESS PROSSER OBE (711) joined the Board in November 2004 and is Chair of the Nomination Committee and a member of the
Audit and Risk Committee and Remuneration Committee. Baroness Prosser has been a Member of the House of Lords since 2004. She is
a Non-Executive Director of the Trade Union Funds Managers and has been Chair of the Women and Work Commission since July 2004.
She is also Deputy Chair of the Commission for Equality and Human Rights
HELEN WEIR CBE (46) joined the Board in January 2006 and is Chair of the Audit and Risk Committee. Helen is Group Executive Director
at Lloyds Banking Group plc with responsibility for UK Retail Banking, having joined as Group Finance Director in 2004. Prior to that she
was Group Finance Director of Kingfisher plc. She is a member of the Said Business School Advisory Board, and previously sat on the
Accounting Standards Board. Helen is a Fellow of the Chartered Institute of Management Accountants.
Executive Directors
ADAM CROZIER (45) joined the Company in February 2003. He is Group Chief Executive, and leads the Group Executive Team, and is the
Company's Shareholder representative on the Board of Camelot Group plc. Adam is a Non-Executive Director of Debenhams plc, and
Chairman of the Employers’ Forum on Disability. He was Chief Executive of the Football Association from 2000-2003. Between 1988 and
1999 he held a number of senior roles at Saatchi and Saatchi Advertising, including that of Joint Chief Executive from 1995
ALAN COOK CBE (55) joined the Company in March 2006 as Managing Director of Post Office Limited, having been a Non-Executive
Director since February 2005. He is a member of the Group Executive Team, Chairman of Post Office Financial Services and First Rate
Exchange Services Holdings Limited. Alan was previously Chief Executive of National Savings and Investments, prior to which he had been
Chief Operating Officer of the Prudential Assurance Company. Alan is also on the boards of the Financial Ombudsman Service and the
Department for Transport.
IAN DUNCAN (48) was appointed as Group Finance Director in September 2006, and is a member of the Group Executive Team and the
GLS Supervisory Board. He joined from Westinghouse Electric Company based in the USA, where he had been Chief Financial Officer since
1999. Prior to joining Westinghouse, lan was Corporate Finance Director at British Nuclear Fuels plc and before that in corporate finance
with Dresdner Kleinwort Benson Ltd and Lloyds Merchant Bank Ltd. lan started his career with Deloitte & Touche in London, and is a
member of the Institute of Chartered Accountants of England and Wales.
MARK HIGSON (53) joined the Company in November 2007 as Managing Director of the Letters Business, and is a member of the Group
Executive Team. Mark was previously divisional Chief Executive and Group Operations Director of BPB plc. Prior to that, he held senior
positions at Courtaulds Pl, including CEO at its UK Coatings division. He has also worked at HJ Heinz and British Aerospace.
26
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Royal Mail Holdings plc
Royal Mait Holdings pic Board (continued)
Company Secretary
JONATHAN EVANS OBE (57) joined the Company directly from university in 1974 and has been Company Secretary since 1999, having
held a wide range of management positions throughout the Group. He is a member of the Group Executive Team, Secretary to the Audit
and Risk, Remuneration and Nomination Committees, a Trustee Director of the Royal Mail Pension Plan, Chairman of the Royal Mail
Senior Executives Pension Plan and a member of the GLS Supervisory Board
Directors who left during the year
ALLAN LEIGHTON
DAVID FISH - term of appointment ended on 30 September 2008,
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Royal Mail Holdings plc
Directors’ Report
The Directors present the Group accounts for Royal Mail Holdings ple. These accounts relate to the 52 weeks ended 29 March 2009
(2008 53 weeks ended 30 March 2008).
Principal activities
The Group provides a nationwide and international distribution service, principally of mails and parcels. The Group also provides access to
a wide range of financial and retail services through its network of Post Office branches across the United Kingdom
Review of the business and future developments
A review of the Group's business and future developments is presented in the Chairman's Statement and the Chief Executive's Statement,
Annual Review and the Operating and Financial Review.
Results and dividends
The profit before taxation amounted to £49m (2008 £77m loss). After taxation, the loss was £229m (2008 £135m profit). Of the loss
after taxation, £3m profit (2008 Enil) is attributable to minority interests. The Directors do not recommend a dividend (2008 Enil
dividend).
Directors
The names and biographies of the current Directors appear in the Royal Mail Holdings Board section pages 26 to 27.
Political and charitable contributions
During the year the Group made charitable contributions of £2m (2008 £2m). No political contributions were made in the year (2008
Eni)
Research and development
Research and development expenditure during the year amounted to £nil (2008 £1m).
Policy on the payment of suppliers
The policy of the Company and its principal operating subsidiaries is to use their purchasing power fairly. Payment terms are agreed in
advance for all major contracts. For lower value transactions, the standard payment terms of the supplier apply. It is the Company's policy
to abide with the agreed terms. The Company and its principal operating subsidiaries in the UK have sought to comply with the
Department for Business Enterprise and Regulatory Reform (BERR) Better Payment Practice Code. Copies of this can be obtained from
BERR. As the Company is a non-operating company, the creditor days are zero. The creditor days of the operating subsidiaries are set out
in their accounts.
Land and buildings
The net book value of the Group's land and buildings, based upon a historic cost accounting policy and excluding fit-out, is £721m (2008
£669). in the opinion of the Directors, the aggregate market value of the Company's land and buildings exceeds this net book value by
£470m (2008 £713m)
Financial instruments
Details of financial risk management objectives and policies and financial instruments are shown in note 24 and note 25 respectively.
Directors and their interests
The Directors of the Company and details of changes during the year are given on pages 26 and 27. The Secretary of State appoints the
Chairman; all other Directors are appointed by the Company with the Secretary of State's consent.
HM Government is the Company's sole shareholder and accordingly the Directors have no interest in shares of the Company.
Audit information
The Directors confirm that, so far as they are aware, there is no relevant audit information of which the auditor is unaware and that each
Director has taken all reasonable steps to make themselves aware of any relevant audit information and to establish that the auditors are
aware of that information.
Qualifying third party indemnity provisions for Directors
A partial qualifying third party indemnity provision (as defined in section 234 of the Companies Act 2006) was and remains in force for
the benefit of all the Directors of the Company and former Directors who held office during the year. The indemnity is granted under
article 129 of the Company's Articles of Association. The indemnity is partial in that it does not allow the Company to cover the costs of an
unsuccessful defence of a third party claim
People
The Group employs over 176,000 people (2008 over 181,000) in our UK wholly owned subsidiaries. An analysis of the Group headcount
is shown in note 4 to the accounts. Our people are our ambassadors, our brand and our service
The Group's policy is to encourage effective communication and consultation between our people, particularly on matters relating to
strategy, financial and economic factors that may influence their Business Unit's performance. This is achieved through the use of an
extensive range of communication channels, including our employee opinion survey, magazines, briefings, open forums, TV screens and
an intranet website. Our people have various bonus schemes, significant elements of which are based on business-related targets.
We actively encourage continuous training and skill development for all our people to ensure achievement of corporate and individual
objectives. Management development and training programmes have been designed to attract and retain the best. The Group has worked
with the unions to introduce several innovative working practices to improve efficiency.
28
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Royal Mail Holdings plc
Directors’ Report (continued)
An Equal Opportunities policy is maintained in all respects including disability, age, religion, colour, sex, nationality, ethnic origin, sexual
orientation, race, creed, marital status and equality
In 2003, we embarked on a business wide engagement programme to make Royal Mail Group a ‘Great Place to Work. The purpose of the
programme is to encourage colleagues to contribute to improving their working environment; to equip them with the skills they need; to
develop pride in and understanding of the business; and to drive respect for colleagues. In short, to ensure people considerations are at
the heart of all major business decisions. The programme is ongoing and remains an integral part of our people strategy.
This strategy will ensure we realise our full potential through the strength of our people by developing a high-performing, sustainable
culture where everyone feels involved and valued. It focuses on seven key areas:
© creating interesting, meaningful jobs with more flexible working patterns:
© identifying and developing for all our people a set of core behaviours that determine how we treat each other, our customers and
our Shareholder;
. building a fluid, innovative and agile organisation to improve our response to environmental and market changes;
. developing a high-performance culture in which everyone understands their contribution and is motivated to achieve their full
potential;
. defining, recruiting and developing the core capabilities we need to thrive in a competitive, deregulated market;
. recruiting, attracting and developing the leadership and management capability we need to deliver our goals; and
. enhancing our ability to attract and retain the talent required to compete successfully.
Our intention is to underpin our people strategy with a measurement system that will objectively demonstrate the value of our people and
their contribution to the success of our business.
Currently, the way we monitor our progress towards becoming a ‘Great Place to Work’ is by using Have Your Say. our colleague opinion
survey, launched in January 2003. This is carried out on a rolling basis, reaching 1/12" of our people every month, and the results are
reviewed monthly right through the business - from local level up to Board level.
Corporate Sociat Responsibility
The Group is committed to carrying out its activities in a socially responsible manner in respect of the environment, employees, customers
and local communities. A Corporate Social Responsibility (CSR) Committee reports to the Board, which publishes an annual report of its
activities. Further details of our CSR governance structure and activities will be available in our 2009 CSR Report, due to be published
later in the year.
Disabled employees
The Group's policy is to give full consideration to applications for employment from disabled persons. Employees who become disabled
whilst employed receive full support through the provision of training and special equipment to facilitate continued employment where
practicable. The Group provides training, career development and promotion to disabled employees wherever appropriate.
Going concern
After analysis of the financial resources available and cash flow projections for the Group, the Directors consider that it is appropriate to
prepare the financial statements on a going concern basis. Further details are provided under funding in note 2 to the accounts.
Auditor
A resolution to reappoint Ernst & Young LLP as auditor will be put to the Annual General Meeting
By Order of the Board
Jonathan Evans
Company Secretary
13 May 2009
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Royal Mail Holdings plc
Corporate Governance
Statement by the Directors on compliance with the Combined Code
The Board is committed to high standards of Corporate Governance and supports the Combined Code on Corporate Governance (the
Code), published in July 2003 and revised in June 2006. The Company has fully complied with the Code during the year. The following
statement is intended to explain our governance policies and practices in light of the Code principles and provisions in so far as they are
appropriate to a public company with a single Shareholder, and to provide insight into how the Board and management run the business
for the benefit of the Shareholder.
The Board
The Board is responsible for setting the objectives and strategy of the Group and for monitoring performance. At the end of the year, the
Board comprised a Chairman, four Executive Directors and five Non Executive Directors. At that date there were one executive and one
non-executive Director vacancies. The biographies of each of the Directors, setting out their current roles, commitments and previous
experience, are on pages 26 and 27. The Board usually meets monthly, and has defined those matters that are reserved exclusively for its
consideration. These include the approval of strategic plans, financial statements, acquisitions and disposals, major contracts, projects, and
capital expenditure. It delegates responsibilities to the Board Committees detailed below. For each scheduled meeting of the Board, the
Company Secretary, on behalf of the Chairman, collates and circulates the papers, aiming to allow sufficient time for the Directors to
review the information provided. The Board is confident that all its members have the knowledge, talent and experience to perform the
functions required of a Director of the business. Executive Directors have rolling 12-month contracts and Non Executive Directors are
generally appointed for three-year terms.
The Board considers that each of the Non Executive Directors is independent. This means that in the view of the Board, they have no links
to the Executive Directors and other managers, and no business or other relationship with the Company that could interfere with their
judgement. Richard Handover is the Senior Independent Director. There is also a clear division of responsibilities between the Chairman
and the Chief Executive, Performance evaluation of the Board, its Committees and individual Directors takes place on an annual basis
This is led by the Senior Independent Director with the support of the Company Secretary, The evaluation is conducted by way of a formal
questionnaire that enables Directors’ perspectives on the effectiveness of the Board and its Committees to be fed back to the full Board
Performance evaluations of Board Committees are conducted by the Chairmen of the respective Board Committees. The Non Executive
Directors, led by the Senior Independent Director, review the performance of the Chairman and the Executive Directors. The Executive
Directors, led by the Group Chief Executive, review the performance of the Non Executive Directors.
Directors may take independent professional advice in the furtherance of their duties, at the Group's expense. All Directors have access to
the advice and services of the Company Secretary, the appointment and removal of whom is a matter for the Board as a whole.
All Directors appointed by the Board are required by the Company's Articles of Association to be elected by the Shareholder at the first
AGM after their appointment. On appointment, the Directors take part in an induction programme in which they receive information about
the Group, the role of the Board and matters reserved for its decision, the role of the principal Board Committees, the Group's Corporate
Governance arrangements and the latest financial information about the Group. This is supplemented by visits to key business locations.
The Group engages in two-way communication with the Shareholder to discuss information on its strategy, performance and policies. The
Board receives feedback on these meetings from the Directors attending them
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Royal Mail Holdings plc
Corporate Governance (continued)
Number of meetings
During the year, the Directors attended the following number of meetings of the Board and its main Committees with the maximum
number that each could have attended shown in brackets
Audit and
Risk Remuneration Nomination
Board Committee Committee Committee
Number of meetings during the year a2 4 9 9
Chairman
Donald Brydon 313) - - -
Executive - - -
Adam Crozier 12(12) - - -
‘Alan Cook 12(12) - - -
lan Duncan 12(12) - - -
Mark Higson 12(12) - - -
Non Executive
Andrew Carr-Locke a(8) 2(2) 5(5) 5(5)
Lord Currie 3{4) - - -
Richard Handover 12(12) 2(4) 919) 9)
Baroness Prosser 12(12) 4(4) 919) 9)
Helen Weir 14(12) 4(4) - -
Former Directors
Allan Leighton 10(12) - - -
David Fish 5(5) - 4(4) 4(4)
Outside appointments
The Board believes that there are significant benefits to both the Group and the individual from Executive Directors accepting Non
Executive Directorships of companies outside of the Group. The Board's policy is normally to limit Executive Directors to one Non
Executive Directorship, for which the Director may retain the fees (see the Directors’ Remuneration Report on page 41 for details).
Board Committees
The following Committees deal with specific aspects of the Group's governance. The full terms of reference for each of the principal
Committees are available on the Company's website (www.royalmailgroup.com) or on written request from the Company Secretary. The
details of Committee membership shown are as at 29 March 2009
34
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Royal Mail Holdings plc
Corporate Governance (continued)
Group Executive Team
Chair Adam Crozier
Membership Stephen Agar (Managing Director Wholesale), Alan Cook (Managing Director Post Office Limited), Robin
Dargue (Chief Information Officer), lan Duncan (Group Finance Director), Doug Evans (General Counsel),
Jonathan Evans (Company Secretary), Mary Fagan (Group Corporate and Government Affairs Director), Mark
Higson (Managing Director Letters), Jon Millidge (Acting Group HR Director), Alex Smith (Strategy &
Commercial Director - Letters) and David Smith (Managing Director Parcelforce Worldwide)
Role The Committee's responsibilities include:
* to develop and monitor deployment of the Group's strategy, annual operating plans and budgets;
= to review operational activities, and set policies where these are not reserved to the Board: and
* toaallocate resources, both people and financial, across the Group
The Holdings Board has delegated authority to the Investment Committee of the Group Executive Team to
make investment decisions of up to £20m,
Audit and Risk Committee
Chair Helen Weir
Membership Richard Handover, Baroness Prosser, Andrew Carr-Locke
The Board is confident that the collective experience of the Audit and Risk Committee members enables them,
as a group, to act as an effective Audit and Risk Committee. The Committee also has access to the financial
expertise of the Group and its auditor, and can seek further professional advice at the Company's expense if
required
Role The Committee, which is assisted by the Corporate Risk Management Committee, provides a forum for
reporting by both internal and external auditors and is responsible for a wide range of matters including
«to monitor the integrity of the financial statements of the Group;
= to review the Group's internal financial control system and, unless addressed by the Corporate Risk
Management Committee or by the Board itself, internal control and risk management systems;
= to monitor and review the effectiveness of the Group's Internal Audit function;
to recommend to the Board for Shareholder approval the appointment of the external auditor, and
to approve its remuneration and terms of engagement;
= to monitor and review the external auditor's independence, objectivity and the effectiveness of the
audit process;
"to develop and implement policy on the engagement of the external auditor to supply non-audit
services; and
= where the Committee's monitoring and review activities reveal cause for concern or scope for
improvement, to make recommendations to the Board or managernent on action needed to
address the issue
Audit & Risk Committee report
See Internal control on page 35
Non-audit services provided by the external auditor
in some cases the nature of advice required makes it more timely and cost effective to select the external auditor who already has a good
understanding of the Group. in order to maintain the objectivity and independence of the external auditor, the Committee has determined
what work can be provided by the external auditor and the approval processes associated with the auditor. The Committee monitors the
level of non-audit fees paid to the external auditor.
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Royal Mail Holdings plc
Corporate Governance (continued)
Remuneration Committee
Chair Richard Handover
Membership Andrew Carr-Locke, Baroness Prosser
Role The Committee’s responsibilities include:
"to determine and recommend for the Board's approval, the framework for the remuneration of the
senior executives of the Group:
to determine the individual remuneration arrangements for the Chairman, the Executive Directors
and the Company Secretary, subject where necessary to the consent of the Secretary of State; and
* to agree the targets for any performance-related incentive schemes applicable to senior executives.
Remuneration Committee Report
See page 36.
_Nomination Committee
Chair Baroness Prosser
Membership Andrew Carr-Locke, Richard Handover
Role The Committee's responsibilities include.
+ to lead a formal, rigorous and transparent process for appointments to the Board of the Company,
to the boards of subsidiaries and to other senior executive positions;
* to advise the Board on succession planning for the positions of Chairman, Chief Executive and all
other Board appointments and other senior appointments; and
= to keep under review the balance of Board membership to ensure that it has the required mix of
skills, knowledge and experience.
Nomination Committee Report
The Committee met 9 times during the year. The Committee's main focus was on the selection and recruitment of Directors
and other senior executives. The Committee took external advice from executive search consultants and considered internal
candidates where appropriate. All Board appointments require the consent of the Shareholder.
In addition to the principal Committees above there are also the following Committees
Corporate Sociat Responsibility Committee
Chair Adam Crozier
Membership Group HR Director, Managing Directors of business units, Director of Corporate Responsibility, Head of Social
Action & Inclusion, and other senior executives from across the Group
Role The Committee's responsibilities include:
* to provide an overview of the social environmental and ethical impacts of the Group’s activities; and
= to make recommendations on Corporate and Social Responsibility standards and policies.
Corporate Social Responsibility Committee Report
The Committee is chaired by the Group Chief Executive and met on four occasions during the year. The principal activity of the
Committee was to undertake a thorough review of the Group's CSR Strategy, Engagement & Inclusion and Social policies
33
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Royal Mail Holdings plc
Corporate Governance (continued)
Pensions Committee
Chair fan Duncan
Membership Qoug Evans (General Counsel), Jon Millidge (Acting Group HR Director)
Role The Committee's responsibilities include:
= to review funding, benefits, scheme structure and strategic developments impacting on the Group's,
occupational pension schemes; and
"to represent the Group in discussions with the Trustees of the Group's occupational pension
schemes.
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Royal Mail Holdings plc
Internal control
Overview
The Directors are responsible for the Group's system of risk management and internal control as well as the timely review of its
effectiveness. The system is designed to manage rather than eliminate the risk of failure to achieve business objectives and can only
provide reasonable but not absolute assurance against material misstatement or loss.
The Group’s approach to internal control is based on the underlying principle of line management accountability for control and risk
management. There is an ongoing process for identifying, evaluating and managing the significant risks faced by the Group in accordance
with the guidance detailed by the Turnbull Committee as part of the Combined Code, including financial, operational, compliance risks and
risks to reputation. The Board regularly reviews this process. The process has been in place throughout the year and up to the date of
approval of these accounts. The responsibility for joint ventures and associates rests, on the whole, with the senior management of those
operations. The Company monitors its investments and exerts influence through Board representations.
The Board has reviewed the effectiveness of the system of risk management and internal control. The key elements include a review of
Internal Audit reports, regular confirmations from local management and communications from the Chair of the Audit & Risk Committee
‘on the outcome of Audit & Risk Committee meetings.
Audit and Risk Committee
The Committee reports to the Board and meets as a minimum on a quarterly basis to monitor and review the effectiveness of the risk
management processes and the control environment. The Committee reviews the scope of work, authority and resources of the Internal
Audit and Risk Management function. The Audit & Risk Committee regularly reviews the Group risk profile
Corporate Risk Management Committee
The Committee acts as a sub-committee to the Audit & Risk Committee and meets quarterly to support the Group Executive Team in
ensuring pro-active management of risks within the business. The committee promotes the establishment, communication and
embedding of risk management throughout the business, as well as regularly reviewing emerging risks.
Key control processes
The key control processes are ongoing and include the following
+ the Group’s Code of Business Standards sets the principles of professionalisrn and integrity for our people:
=the business units have authority to manage within the limits set by the Board and within the scope of reserved powers.
. the Board discuss and approve the strategic direction plans and objectives of the Group and each operating company, and the
risks to achieving them;
= the Board and Group Executive Team review and approve budgets and forecasts,
= the Group Executive Team and executive business unit management review performance monthly by reference to key
performance indicators, updated forecasts and information on the key risk areas;
= the Audit & Risk Committee review quarterly the scope and results of internal audit work across the Group. The scope of the work
covers all key activities of the Group and concentrates on higher risk areas;
= the Audit & Risk Committee review the scope of the work of the external auditor and any significant issues arising; and
. the Audit & Risk Committee review key accounting policies and delegated authority levels.
Risk Management process
The process consists of formal identification by management at each level of the Group of the key risks to achieving their business
objectives and the controls in place to manage them. The likelihood and potential impact of each risk is evaluated. Risk management
action plans are monitored at executive level to ensure key risks are being mitigated. The process also includes:
bi-annual certification by management that they are responsible for managing the risks to their business objectives and that the
internal controls are such that they provide reasonable but not absolute assurance that the risks are appropriately identified,
evaluated and managed; and
. independent assurance by Internal Audit as to the existence and effectiveness of the risk management activities described by
management.
The system of risk management and internal control is embedded into the operations of the Group, and the actions taken to mitigate any
weaknesses are monitored.
35
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Royal Mail Holdings plc
Directors’ Remuneration Report.
This Report provides the information required by the Directors’ Remuneration Report Regulations 2002 (the Regulations). The Company's
remuneration policy follows the Combined Code and best practice in other UK organisations. The Royal Mail Group strategic plan requires
fundamental change to make sure that customers are given high quality services which are good value for money. The Board believes
that to achieve this it is necessary to have people of the right calibre who are given ives to produce results which benefit customers
and the Shareholder.
The parts of this Report that have been audited are:
« Directors’ emoluments with respect to 2008-09;
« Performance-related, annual bonuses outturn for 2008-09;
© Company Awards and Bonus Awards under Long Term Incentive Plans (LTIP); and
* Pensions.
Directors’ emoluments with respect to 2008-09
Total emoluments
plus amounts payable
Total excluding ‘on vesting of the
LTIP and 2005-2008 LTIP
‘Annual performance bonus Pensions scheme
‘Annual
Current Performance performance
‘annual related bonus Waived bonus
salary payable in
Maes June___Benefits 2009 008, 2009 2008
Chairman,
Donaid Brydon’
Executive
Ader Crozier
ian Caok
lan Duncan
Mark Higson
Non Executive
Antrew Carr-Locke
Lord Currie
Richard Handover
Baroness Prosser
Helen Weir
Former Directors
‘Allan Leighton’
David Fish
David Burden
lan Griffiths
Tony McCarthy
Lord
ter
Sir Michael Hodson}
John Ne! H
Total 2009
Irrelevant
nave been included as they represent
scheme colurnns
x
the total that is paid or payable in respect of the year.
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Royal Mail Holdings plc
Directors’ Remuneration Report (continued)
The figures in the table represent emoluments earned and receivable as Directors during the financial year, whenever paid. Such
emoluments are normally paid in the same financial year with the exception of the annual, performance-related bonus, which is paid in the
year following that in which it is earned and the amount deferred into LTIP that is not paid until the LTIP matures.
These payments are consistent with the policy of the Remuneration Committee. The following sections describe the Committee, its
general policy and the main elements of remuneration
Remuneration Policy
The Remuneration Committee
The Board retains overall accountability for the framework and costs of executive remuneration and the terms of the service contracts
offered to all Executive Directors. These also require the consent of the Secretary of State for Business, Enterprise and Regulatory
Reform. The Secretary of State also gives consent for the remuneration arrangements for Non Executive Directors. The Remuneration
Committee's role is to develop the remuneration policy for Executive Directors and their immediate reports and specifically to make
recommendations on their salary, benefits, bonuses and other terms and conditions of employment. The Committee also recommends
appropriate compensation on the ending of employment, giving careful consideration to the circumstances of the particular case and the
ability of the individual to mitigate.
The Remuneration Committee is made up wholly of independent Non Executive Directors. Membership of the Committee is given on page
33. The Chief Executive, Adam Crozier, and the Group HR Director, may attend these meetings by invitation and are not present at the
discussion of their own remuneration
Advice to the Remuneration Committee
The Committee calls for information and advice from inside and outside the Group. It takes advice from those independent, professional
organisations that are best able to assist it on the particular topic under discussion.
During 2008-09, advice on the performance of key executives was given by the Chairman and the Chief Executive. Information on the
external marketplace was given by Monks Partnership (a trading name of PricewaterhouseCoopers), Deloitte LLP, Hay Management
Consultants and Watson Wyatt Limited. Internal support is primarily provided by the Acting Group HR Director, Jon Millidge, and from the
Company Secretary, Jonathan Evans. Other advice and information has been provided by specialists from the HR and Finance
Departments
During the year, advice was given to the Company by Watson Wyatt Limited on pensions and actuarial matters.
Remuneration poticy
The Company's policy on Directors’ remuneration is that:
* the overall remuneration package should be sufficiently competitive to attract and retain executives of the necessary quality in a
complex business and a competitive market place, who will deliver success for the Shareholder and high levels of customer service
safety and environmental performance:
© asignificant proportion of the remuneration package should be dependent on performance - both short and long-term; and
© the system of remuneration should bring together the interests of senior executives, customers and the Shareholder.
The policy for senior executives takes into account pay and employment conditions elsewhere in the Group.
The Committee regularly reviews the package and its competitiveness against appropriate marketplaces. The Committee aims to ensure
that the package is proportionate and effective, and that it follows accepted best practice
The main components of remuneration
The main components for Executive Directors are: basic salary, an annual performance-related bonus, a Long-Term incentive Plan (LTIP),
pension and other benefits. The Committee believes that there should be a particular emphasis on performance-related elements
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Royal Mail Holdings plc
Directors’ Remuneration Report (continued)
Base salaries
The Committee believes that base salaries should be set at levels that are sufficient to recruit and retain high calibre executives. In making
its judgement, the Committee considers information from several sources so that a fair comparison can be made with enterprises of a
similar size and complexity to Royal Mail. This data is provided by independent consultancies, usually based on the published annual
reports of other organisations. Increases are recommended where the Committee believes that it is necessary to reflect contribution,
increased individual responsibilities and market levels. The Secretary of State's consent is required for all material changes to Directors’
remuneration.
The Chief Executive asked the Remuneration Committee to waive his salary increase for 2008-09 and 2009-10 making three consecutive
years in which his pay will remain the same. Mark Higson received an increase of 2% with effect from 1 July 2008. lan Duncan and Alan
Cook were awarded increases to £350,000 and £300,000 respectively to reflect their performance and accountabilities. These increases
were due to be phased so that with effect from 1 July 2008 their base salaries moved to £325,000 and £282,000 respectively, with the
remainder of their increase due from 1 July 2009. Alan Cook and lan Duncan have asked, however, that the Remuneration Committee
exercise its discretion to postpone their increases from July 2009. Consequently no Executive Director will receive a pay increase in 2009-
10
Performance-related, annual bonus 2008-09
For 2008-09, the annual bonus plan followed the model of the previous year, which included the following weightings:
© all Business roles had a weighting of 30% on Group performance and 70% Business performance. This applied to the Managing
Directors of Letters and Post Office Limited; and
+ all Group roles had a weighting of 90% on Group performance and a further 10% weighting given to Post Office Limited's
performance in view of the importance of supporting the recovery of that business.
The following tables show the make up of the annual bonus plan as percentages of annual salary.
Maximum levels Profit Service Quality Total
Chief Executive 70% 30% 100%
Other Executive Directors 56% 24% 80%
On-target levels Profit, Service Quality Total
Chief Executive 36% 24% 60%
Other Executive Directors 29% 19% 48%
Threshold levels Profit Service Quality Total
Chief Executive 15% 15% 30%
Other Executive Directors 12% 12% 24%
The financial target was based on Group profit
The Service Quality measures were
© Retail First Class;
* Retail Second Class:
* Bulk First Class;
© Bulk Second Class;
. Bulk Third Class;
* Special Delivery,
© Wholesale Access;
© Parcelforce 24;
+ APost Office Limited Customer Service Effectiveness measure;
© APost Office Limited measure of new products sold; and
* — APost Office Limited measure of call centre performance.
Executive Directors also participate in the ColleagueShare plan on the same terms as all other eligible employees. This is explained in note
2 on page 53
Long-Term Incentive Plans
A three-year LTIP is in place for the period 2007-08 to 2009-10.
Performance is measured by Return on Total operating Assets (ROTA).
The principles of the plan are as follows:
(2) Company Performance Awards can be made each year which accrue on a sliding scale above a threshold level of performance,
beginning at 12.5% of annual base salary. For on-target performance, the Company Award is 25% of annual base salary and for
exceptional performance this rises to a maximum of 37.5%.
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Royal Mail Holdings plc
Directors’ Remuneration Report (continued)
(b) Bonus Awards. A Bonus Award can be made each year by the Remuneration Committee. These are only made if the Director waives
a proportion of their annual bonus. LTIP Bonus Awards do not exceed the amount of annual bonus waived. A Director has the
discretion to waive a maximum of one half of any annual bonus up to the on-target level. if a bonus above on-target would
otherwise be payable, then three quarters of this additional amount above the on-target level will be compulsorily waived.
(QA Multiplying Factor. Company and Bonus Awards may be increased by a factor that measures ROTA across the plan. If the on-
target level is achieved for the relevant period then each of the Company Awards and Bonus Awards to which it applies are
increased by an additional one third. In the case of exceptional performance, then up to a maximum addition of 100% is added.
Payments under the plan will be made in June 2010.
The Company and Bonus Awards for 2007-08 are effectively shared equally between this plan and the previous arrangement
The performance targets for the 2009-10 year of the plan are still under discussion with the Government.
Company Awards
These are measured against an annual ROTA target. ROTA incentivises the productive value of the business and emphasises the need to
make efficient use of all operational assets. It covers the need to make a proper return both on any new investments that are made and
on the existing asset base
For 2007-08 the following table against annual ROTA applied
Royal Mail ROTA achievement Percentage of Base Salary
On target 2.1% 25%
Maximum, 5.1% 37.5%
The outturn achievement was 3.9%, resulting in a Company Award of 32.5%
For 2008-09 the following applied
Royal Mail ROTA achievement Percentage of Base Salary
On target 8.2% 25%
Maxirnum 12.0% 37.5%
The outturn achievement was 10.1% resulting in a Company Award of 30.6%.
Bonus Awards
As described above, a Director may waive a maximum of one half of any annual bonus up to the on-target level and must waive three
quarters of any bonus earned above the on-target level. If a proportion of annual bonus is waived then a Bonus Award may be made
within the LTIP, not exceeding that value.
Multiplying Factor
The Multiplying Factor is dependent upon cumulative ROTA over 2007-08 to 2009-10.
Benefits
Benefits include the provision of a company car, health insurance, relocation costs, or the cash equivalent of any benefits not taken
Pensions
The Group has a liability to pay pensions in respect of Directors’ services and, for some Executive Directors, makes contributions to
pension schemes for this purpose. The Company pays a cash supplement to Directors whose contributions to the Company scheme are
restricted by the scheme-specific earnings cap. The Company continues to apply the schemne-specific earnings cap, indexed by inflation
each year, as a constraint on the amount of salary that is pensionable through the Company scheme
Following a review of its pension arrangements, the Company has introduced changes to its pension provision for all employees including
Executive Directors with effect from 1 April 2008. From 1 April 2008 the defined benefit pension plans have been closed to new members
and pension for future service accrues on a career salary basis. Furthermore from 1 April 2010 the normal retirement age under the
plans will increase to age 65 and the earliest age for receipt of a reduced pension will be 55.
39
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Royal Mail Holdings plc
Directors’ Remuneration Report (continued)
Fixed and performance-retated elements of Executive Directors’ remuneration (excluding pensions)
For 2008-09, 33% of Directors’ potential annual earnings related to fixed elements whilst 67% related to annualised performance
elements, for the Group Chief Executive 30% was fixed and 70% was variable. The element of remuneration at risk to performance is that
available through the Long-Term Incentive Plan and the performance-related annual bonus
Service contracts
The Committee's policy is that Executive Directors appointed to the Board are offered notice periods of one year. The Committee has a
defined policy on compensation and mitigation, to be applied in the event of a Director's contract being prematurely terminated. In such
circumstances, steps would be taken to ensure that poor performance is not rewarded
The rolling service contracts and letters of appointment of the Directors include the following terms as at 29 March 2009:
Expiry date of current service Unexpired term
Date of contract 0 contract months)
Chairman
Donald Brydon 26 March 2009 25 March 2012 36
Executive Directors
Adam Crozier 1 February 2003 12
Alan Cook 1 March 2006 12
tan Duncan 1 September 2006 12
Mark Higson 5 November 2007 12
The Non Executive Directors do not have service contracts. The dates of the current Non Executive Director appointments are as follows:
Non Executive Directors
Andrew Carr-Locke 1 September 2008 31 August 2011 29
Lord Currie 1 January 2009 31 December 2011 33
Richard Handover 1 January 2003 30 April 2010 13
Baroness Prosser 1 November 2004 31 October 2010 19
Helen Weir 1 January 2006 31 December 2011 33
The Chairman's term of appointment is subject to 4-months’ notice by either party. All Executive Directors have a contracted 12-month
notice period from the Company; the Director must give 6-months' notice. The compensation for loss of office is a payment of 12~
months’ basic salary, which may be subject to mitigation
Donald Brydon was appointed as Non Executive Director on 27 January 2009
Richard Handover's appointment was extended for a period of 18 months effective from 1 October 2008.
Baroness Prosser's appointment was extended for a period 3 years effective from 1 November 2007.
Helen Weir's appointment was extended for a period of 3 years effective from 1 January 2009.
Non Executive Directors
The Company is committed for the full term of appointments for Non Executive Directors, including the Chairman. The fees paid to the
Non Executive Directors are determined by the Executive Directors and approved by the Secretary of State. Independent market surveys
are consulted in determining them. Fees comprise a basic fee for Board membership and, as appropriate, additional fees for the
membership or chairmanship of the Audit and Risk, Remuneration and Nomination Committees, and for the Senior Independent Director.
Details of the fees are given below
Performance-related, annual bonuses outturn for 2008-09 an
Irrelevant
40
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Royal Mail Holdings plc
Directors’ Remuneration Report (continued)
Company Awards and Bonus Awards under the Long Term Incentive Plans
The Remuneration Committee policy is that a high proportion of total remuneration is at risk to performance.
Awards under the plan are payable in June 2010.
Company Bonus Company
and Awards in Awards in
Bonus respect of respect of
Awards 2008-09 2008-09 Total
held at for for LTIP at
31 March 2007-10 2007-10 29 March
2008 plan plan 2009
£000 £000 £000 £000
Executive
Adam Crozier
Alan Cook
fan Duncan
=
in }
O
©
<
‘)
5
=P
a Irrelevant
* Appointed 1 January 2009
Pensions
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Royal Mail Holdings plc
Directors’ Remuneration Report (continued)
The following table is designed to indicate the increase in the value of Directors’ accrued benefits during the period. The transfer value is
calculated on the basis of actuarial advice in accordance with Actuarial Guidance Note GN11 and excludes Directors’ contributions.
The pension entitlements of the Directors at the year end were
Increase in Transfer value
Increase in accrued of increase
accrued benefits before
Accumulated benefits during the inflation less
accrued benefit during the period (net of Directors’
Age at at 29 March 2009 period inflation) contributions
Year end £000 £000 £000 £000
Irrelevant
The following table is designed to assess the change in transfer values during the year, taking into account movement in investment
market conditions. Falls in market values may generate a negative movement in the transfer values.
Executive Directors
Adam Crozier
lan Duncan I
Transfer value
at 30 March 2008 Transfer Movement in
or at date of Plus value the period
appointment to transfers-in at 29March less Directors’
Age at Board if later received Sub total 2009 contributions
Year end £000 £000 £000 £000 £000
Executive
Directors
Adam Crozier
Irrelevant
The transfer values disclosed represent a potential liability of the pension plan rather than any remuneration due to the individual and
cannot be meaningfully aggregated with annual remuneration, as it is not money the individual is entitled to receive
lan Duncan
By Order of the Board
Jonathan Evans
Company Secretary
13 May 2009
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Royal Mail Holdings plc
Statement of Directors’ responsibilities in relation to the Group financial statements
The Directors are responsible for preparing the Annual Report and the Group financial statements, in accordance with applicable United
Kingdom law and those International Financial Reporting Standards (IFRSs) as adopted by the European Union.
The Directors are required to prepare Group financial statements for each financial year which present fairly the financial position of the
Group and the financial performance and cash flows of the Group for that period
in preparing those Group financial statements the Directors are required to:
select suitable accounting policies in accordance with IAS 8: ‘Accounting Policies, Changes in Accounting Estimates and Errors’
and then apply them consistently:
present information, including accounting policies, in a manner that provides relevant, reliable, comparable and
understandable information:
provide additional disclosures when compliance with the specific requirements in IFRSs is insufficient to enable users to
understand the impact of particular transactions, other events and conditions of the Group's financial position and financial
performance; and
state that the Group has complied with IFRSs, subject to any material departures disclosed and explained in the financial
‘statements.
The Directors are responsible for keeping proper accounting records which disclose with reasonable accuracy, at any time, the financial
position of the Group and enable them to ensure that the Group financial statements comply with the Companies Act 1985. They are also
responsible for safeguarding the assets of the Group and hence for taking reasonable steps for the prevention and detection of fraud and
other irregularities.
The Directors are responsible for the maintenance and integrity of the corporate and financial information included on the Company's
website, Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation
in other jurisdictions.
Directors’ responsibility statement pursuant to chapter 4 of the Disclosure and Transparency Rules (DTR)
The Directors confirm that, to the best of each persons knowledge
© the financial statements, which have been prepared in accordance with applicable United Kingdom law and International
Financial Reporting Standards as adopted by the European Union or, in the case of the Company's accounts, UK GAAP, give a
true and fair view of the assets, liabilities, financial position and profit of the Company and of the Group taken as a whole:
and
© the Operating and Financial Review contained in this report includes a fair review of the development and performance of the
business and the position of the Company and the Group taken as whole, together with a description of the principal risks
and uncertainties that they face.
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independent Auditor’s Report toe the members of Reyal Mail Holdings pic
We have audited the Group financial statements of Royal Mail Holdings plc for the year ended 29 March 2009 which comprise Group
Income Statement, the Group Statement of Recognised Income and Expense, the Group Balance Sheet, the Group Cash Flow Statement
and the related notes 1 to 31. These Group financial statements have been prepared under the accounting policies set out therein
We have reported separately on the parent company financial statements of Royal Mail Holdings ple for the year ended 29 March 2009
and on the information in the Directors’ Remuneration Report that is described as having been audited.
This report is made solely to the Company's members, as a body, in accordance with Section 235 of the Companies Act 1985 and the
terms of our letter of engagement. Our audit work has been undertaken so that we might state to the Company's members those matters
we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept
or assume responsibility to anyone other than the Company and the Company's members as a body, for our audit work, for this report, or
for the opinions we have formed.
Respective responsibilities of directors and auditors
The Directors’ responsibilities for preparing the Annual Report and the Group financial statements in accordance with applicable United
Kingdom law and International Financial Reporting Standards (IFRSs) as adopted by the European Union are set out in the Statement of
Directors’ Responsibilities.
Our responsibility is to audit the Group financial statements in accordance with relevant legal and regulatory requirements and
International Standards on Auditing (UK and Ireland).
We report to you our opinion as to whether the Group financial statements give a true and fair view and whether the Group financial
statements have been properly prepared in accordance with the Companies Act 1985. We also report to you whether in our opinion the
information given in the Directors’ Report is consistent with the financial statements. The information given in the Directors’ Report
includes that specific information presented in the Group Operating and Financial Review that is cross referred from the ‘Review of the
business and future developments’ section of the Directors’ Report
in addition we report to you if, in our opinion, we have not received all the information and explanations we require for our audit, or if
information specified by law regarding director's remuneration and other transactions is not disclosed.
The Company has also instructed us to review whether the Corporate Governance Statement reflects the Company's compliance with the
nine provisions of the 2006 Combined Code specified for our review by the Listing Rules of the Financial Services Authority, and we report
if it does not. We are not required to consider whether the board's statements on internal control cover all risks and controls, or form an
opinion on the effectiveness of the Group's corporate governance procedures or its risk and control procedures.
We read other information contained in the Annual Report and consider whether it is consistent with the audited Group financial
statements. The other information comprises only the Chairman's Statement and the Chief Executive's Statement, the Annual Review, the
Operating and Financial Review, the Directors’ Report, the Corporate Governance Statement, the Internal Control Statement, the
unaudited part of the Directors’ Remuneration Report and the Statement of Directors’ Responsibilities. We consider the implications for
our report if we become aware of any apparent misstatements or material inconsistencies with the Group financial statements. Our
responsibilities do not extend to any other information.
Basis of audit opinion
We conducted our audit in accordance with International Standards on Auditing (UK and Ireland) issued by the Auditing Practices Board.
An audit includes examination, on a test basis, of evidence relevant to the amounts and disclosures in the Group financial statements. It
also includes an assessment of the significant estimates and judgments made by the Directors in the preparation of the Group financial
statements, and of whether the accounting policies are appropriate to the Group's circumstances, consistently applied and adequately
disclosed
We planned and performed our audit so as to obtain all the information and explanations which we considered necessary in order to
provide us with sufficient evidence to give reasonable assurance that the Group financial statements are free from material misstatement,
whether caused by fraud or other irregularity or error. In forming our opinion we also evaluated the overall adequacy of the presentation
of information in the Group financial statements
Opinion
In our opinion
= the Group financial statements give a true and fair view, in accordance with IFRSs as adopted by the European Union, of
the state of the Group's affairs as at 29 March 2009 and of its loss for the year then ended;
= the Group financial statements have been properly prepared in accordance with the Companies Act 1985; and
* the information given in the Directors’ Report is consistent with the Group financial statements.
Ernst & Young LLP
Registered auditor
London
13 May 2009
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Royal Mail Holdings plc
Group income statement for the 52 weeks ended 29 March 2009 and 53 weeks ended 30 March 2008
2009 2008
Notes £m £m
Continuing operations
Turnover 9,410 9,238
Social Network Payment 150 150
Revenue 9,560 9,388
People costs excluding ColleagueShare and restructuring costs (6,012) (6,209)
Royal Mail Group people
Wages and salaries (4,605) (4,550)
Pensions 5la) (496) (701)
Social security (317) (319)
Subpostmasters (510) (550)
Temporary resource (84) (89)
Distribution and conveyance operating costs 5(b) (4,577) (4,344)
Other operating costs 50) (1,697) (4,723)
Share of post tax profit from joint ventures and associates a5 AT AT
Operating profit before exceptional items 321 162
Operating exceptional items 7 (149) (442)
Government grant income 152 313
ColleagueShare costs (84) (277)
Other restructuring costs (247) (477)
Operating profit/(toss) 172 (279)
Profit/(loss) before financing and taxation 183 (221)
Finance costs 8 (56) (71)
Finance income 8 36 84
_Net pensions interest (114) 134
Profit/(loss) before taxation 49 (77)
Taxation (chargeVcredit 9 (278) 212
(Loss)/profit for the financial year from continuing operations (229) 135
(Loss)profit attributable to:
Equity holder of the parent company (232) 135
Minority interest. 28 3 -
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Group statement of recognised income and expense for the 52 weeks ended 29 March 2009 and 53 weeks
ended 30 March 2008
Translation differences on foreign currency net investments
Actuarial (losses)/gains on defined benefit schemes
Gains on cash flow hedges deferred into equity
Gains on cash flow hedges released from equity to income
Gains on cash flow hedges released from equity to the carrying amount of non-financial assets {
Taxation on items taken directly to equity
Net (expense}/income recognised directly in equity
(Loss)/profit for the financial year from continuing operations
Total recognised (expense)/income for the period
Attributable to:
Equity holder of the parent company
Minority interest
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Group balance sheet at 29 March 2009 and 30 March 2008
2009 2008
Notes £m £m
Non-current assets
Property, plant and equipment
Leasehold land payment
Goodwill
Intangible assets
Investments in joint ventures and associates
Financial assets - pension escrow investments
- derivatives
Other receivables
Deferred tax assets
Non-current assets held for sale
Current assets
Inventories
Trade and other receivables
Financial assets - investments
- derivatives
Cash and cash equivalents
Total assets
Current liabilities
Trade and other payables
Financial liabilities - interest bearing loans and borrowings
~ obligations under finance lease and hire purchase contracts
Irrelevant
- derivatives
Income tax payable
Provisions
Non-current liabilities
Financial liabilities - interest bearing loans and borrowings
- obligations under finance lease and hire purchase contracts
- derivatives
Provisions
Retirement benefit obligation - pension deficit
Other payables
Deferred tax liabilities
Total liabilities
Share capital
Share premium
Retained earnings
Reserves
Equity attributable to equity holder of parent company
Minority interest,
Total equity
The accounts on pages 45 to 96 were approved by the Board of Directors on 13 May 2009 and signed on its behalf by:
Adam Crozier Jan Duncan
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Royal Mail Holdings plc
Statement of cash flows for the 52 weeks ended 29 March 2009 and 53 weeks ended 30 March 2008
2009 2008
Notes, £m £m
Cash flow from operating activities
Operating profit before exceptional items
Add back
Depreciation and amortisation 5c)
Share of post tax profit from joint ventures and associates 15
Working capital and other non-cash movements:
Decrease/{increase) in inventories
Decrease/(increase) in receivables
(Decrease)/increase in payables
Increase in client debtors 18
(Decrease)/increase in client creditors 22
Net increase in derivative liabilities/(assets)
Increase/(decrease) in non-exceptional provisions
Cash paid in respect of retirement benefit obligations in excess of that charged in
operating profit
Receipt of Government grant
Cash payments in respect of operating exceptional items (see note (a) below)
ColleagueShare
Other
Cash (outflow)/inflow from operations
Income tax paid
Net cash (outflow)/inflow from operating activities
Cash flows from investing activities H
Ohne Rom verre and ses » I Irrelevant
Finance income received
Proceeds from sale of property, plant and equipment
Purchase of property, plant and equipment
Leasehold land payment
investment in associate 15
Acquisition of businesses 14
Purchase of intangible assets
Payment of deferred consideration in respect of prior years’ acquisitions
Net purchase of financial assets investments (non-current) 25
Net movement in financial assets investments (current)
Net cash outflow from investing activities
Net cash (outflow)/inflow before financing activities
Cash flows from financing activities
Finance costs paid
Payment of capital element of obligations under finance lease contracts
Cash received on sale and leasebacks
New loans
Repayment of borrowings
Net cash inflow/(outflow) from financing activities
Net (decrease)/increase in cash and cash equivalents
Effect of exchange rates on cash and cash equivalents
Cash and cash equivalents at the beginning of the period
Cash and cash equivalents at the end of the period 19/25
The £1,420m cash and cash equivalents balance at the beginning of the period is net of a £7m overdrawn bank balance relating to the
General Logistics Systems (GLS) subsidiary. This £7m is included in the Financial liabilities - interest bearing loans and borrowings
balance of £289m in the 2007-08 balance sheet. The £7m overdrawn bank balance has been repaid during the 2008-09 financial
year.
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Royal Mail Holdings plc
(a) Cash flows relating to operating exceptional items charged to the income statement in current and prior years
The net cash outflows relating to the above were as follows:
2009 2008
Net cash outflow relating to: £m —m
Current year operating exceptional items
Prior years’ operating exceptional items
=
x
@
i)
<
»
=}
_
Total
The net cash outflow of £412m (2008 £188m) comprises £217m (2008 £144m) relating to cash utilised to settle exceptional provisions,
(€4m relates to ColleagueShare leavers), £154m (2008 Enil) relating to ColleagueShare dividends, £1m (2008 £4m) relating to current
year pension redundancy liabilities, £31m (2008 £32m) relating to prior year pension redundancy liabilities, £9m (2008 £8m) in respect
of other costs which were recorded within creditors
49
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Notes to the Group accounts
1. Authorisation of financial statements and statement of compliance with IFRSs
The Group's financial statements for the 52 weeks ended 29 March 2009 were authorised for issue by the Board on 13 May 2009 and the
balance sheet was signed on the Board's behalf by Adam Crozier and lan Duncan.
The Group's financial statements have been prepared in accordance with International Financial Reporting Standards (IFRSs) as adopted by the
European Union and as they apply to the financial statements of the Group for the 52 weeks ended 29 March 2009. The principal accounting
policies adopted by the Group are set out in note 2.
2. Accounting policies
Basis of preparation and accounting
The Group comprises Royal Mail Holdings ple (the Company) - which is wholly owned by HM Government - and its subsidiaries. The Company
is incorporated in the United Kingdom under the Cornpanies Act 1985 (the Act) and the accounts are produced in accordance with the Act and
applicable IFRSs.
The Group financial statements are presented in sterling and all values are rounded to the nearest £m except where otherwise indicated
Royal Mail Group Ltd, a wholly owned subsidiary of the Company, may be exposed to the risk of being fined by its industry Regulator and of
being required to pay compensation to certain customers, as a result of failing to meet operational targets set by the Regulator in its licence. In
this situation the amount of such fines and compensation will be determined by the Regulator after further representations from Royal Mail
Group Ltd and no further information will be disclosed on the grounds that it can be expected to prejudice the outcome of that process.
Changes in accounting policy
The accounting policies adopted are consistent with those of the previous financial year except as follows.
The Group has adopted the following new IFRIC interpretation during the year.
IFRIC 14 - IAS 19 - The Limit on a Defined Benefit Asset, Minimum Funding Requirements and their interaction
IFRIC 14 provides guidance on how to assess the limit on the amount of surplus in a defined benefit scheme that can be recognised as an
asset under IAS 19 on Employee Benefits. The adoption of this revised interpretation did not have any effect on the financial performance or
position of the Group in the current or prior periods as the Group's defined benefit schemes are in deficit and the Group has an absolute right
to any assets left over after benefits have been secured
Significant accounting judgements, estimates and assumptions
The preparation of the Group's consolidated financial statements requires management to make judgements, estimates and assumptions that
affect the reported amounts of assets and liabilities, at the reporting date. However, uncertainty about these assumptions and estimates could
result in outcomes that require a material adjustment to the carrying amount of the asset or liability affected in future periods.
The key sources of uncertainty that have a significant risk of causing material adjustment to the carrying amounts of assets and liabilities
within the next financial year relate to the measurement of the defined benefit pension obligations, deferred tax and ColleagueShare plan costs.
Defined benefit pension obligations
Measurement of the defined benefit obligations requires certain assumptions to be made including on life expectancy, future changes in
salaries, inflation and a suitable discount rate. The size of these obligations, and therefore the pension deficit, is materially sensitive to the
assumptions adopted. The assumptions which have the most significant impact on the measurement of the defined benefit obligations are the
real discount rate and the mortality rates. A 0.1 percentage point change to the discount rate could change the liabilities by approximately
£420m. An additional one year on the life expectancy could increase liabilities by approximately £620m. The major assumptions and carrying
value of the obligations are disclosed in note 26.
Deferred tax
Assessment of the deferred tax asset requires an estimation of future profitability. Such estimation is inherently uncertain in a market subject
to various competitive pressures. Should estimates of future profitability change in future years, the amount of deferred tax recognised will
also change accordingly. The carrying values of the deferred tax assets and liabilities are included within note 9
ColleagueShare plan
The calculation of the ColleagueShare costs and liabilities is reliant on a number of judgements, estimates and assumptions. These include in
particular forecasts for the potential equity value of ColleagueShares, forecasts of joiners and leavers throughout the life of the plan and
judgements on when participants are likely to exercise their rights for the Company to redeem the ColleagueShares that they hold. The
magnitude of the costs involved is sensitive to these forecasts and assumptions. The carrying values of the ColleagueShare liabilities are
included within notes 24 and 22
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2. Accounting policies (continued)
Funding
Royal Mail Group Ltd
Royal Mail Group Ltd is facing considerable cash requirements with respect to its investment in plant and equipment and funding its
worsening pension deficit at a time when the market has been opened up to full competition
On 23 March 2007, a funding package totalling £1.2bn up until 2016 was completed with Government and for which State Aid approval
was received in April 2009. The £900m senior debt facility expires in March 2014. It has been assumed that another facility will be
negotiated to be available at this time.
In making an assessment on Royal Mail Group L's ability to continue as a going concern, the Directors have assumed the successful
execution of the transformation plan which is reflected in the detailed 5 year business plan approved by the Board. There are a number of
uncertainties in relation to the funding and headroom requirements which are set out below.
In December 2008 an independent review of the UK postal services sector was published. Further to the recommendations in the review,
Royal Mail is in discussion with its Shareholder about how it may transfer the historic pension liabilities to the Government. The
Government has indicated that this transfer will only take place if a minority stake in Royal Mail is sold to a third party
If the transfer of historic pension liabilities to Government does not happen, the Directors will have to review the cash requirements of the
strategic plan and discuss and agree an affordable payment profile with the Royal Mail Pension Plan Trustees. Due to the worsening
pension deficit position the payment of the deficit is likely to need to extend beyond the 14 years remaining of the 17 year repayment profile
agreed in 2006 and itis assumed that the pension escrow established in 2007 will continue to be required,
Current projections suggest that the Loan to Value (LTV) covenant may be breached in 2010-11 following the recent decline in property
values and assuming that this value decline does not reverse. If the property values do not recover the Directors have informed
Government that they would seek to negotiate a waiver to the covenant. Any waiver or changes will be on a commercial basis.
if the waiver discussed above was not available or other risks in relation to the business plan materialise, the Directors have identified a
portfolio of operational and strategic actions that could be taken to reduce the loan requirements and enable the covenant to be met or
provide additional funding to mitigate any headroom exposures.
On the basis of careful consideration of the cash flow projections and the above considerations the Directors have concluded that it is
appropriate that the accounts have been prepared on a going concern basis.
Post Office Limited
Post Office Limited had net liabilities as at 29 March 2009 and, excluding government funding, had a cash outflow in the year but has
operated at a profit before exceptional items during 2008-09 for the first time for a number of years.
To become viable in the longer-term, new business areas continue to be developed and grown in order to replace the lost contribution from
traditional income sources and significant cost reduction programmes continue to be implemented.
During the year, Post Office Limited has updated its strategic plan and will continue with the implementation of a number of radical
programmes which are designed to improve the profitability of the company. The branch closure programme is completed and no further
dosures are planned but further work on efficiency improvements and improving the business model continues. These programmes include:
© the development of new business and drive for sales growth:
bringing the crown branch segment into profit; and
a programme of fundamental cost reduction.
The current plan 2006-2011 is supported by a funding agreement with Government announced on 17 May 2007, which provided for:
© £465m funding to compensate Post Office Limited for the other net costs of providing certain specified “services of general economic
interest’. £313m was received on 31 July 2007, £77m on 1 April 2008 and £75m on 15 Aprit 2008;
© funding of £150m per year to compensate for losses sustained in parts of the network; and
© the extension, on 18 April 2008, of the existing working capital facility of £1.15bn to 2011.
State Aid approval has been received for the above funding which runs to 2011.
Whilst the Directors are satisfied with the progress that has been made it should be noted that the completion of the regeneration
programmes will take several years to achieve. Accordingly there will be a need to gain agreement with respect to the continuation of the
£150m network subsidy payment for the period beyond March 2011, as well as the replacement or extension of the working capital
facilities. These arrangements will need State Aid approval.
Notwithstanding these uncertainties, the Directors recognise that significant progress has been made in delivering its Plan for which funding
is in place and, after careful consideration, continue to believe that Post Office Limited will be able to meet its liabilities as they fall due in the
foreseeable future. Accordingly, on that basis, the Directors consider that it is appropriate that these financial statements are prepared on a
going concern basis.
After analysis of the financial resources available and cash flow projections for the Group, including consideration of the financing
arrangements outlined above, the Directors consider that it is appropriate to prepare the financial statements on a going concern basis.
ot
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2. Accounting policies (continued)
Basis of consolidation
The consolidated financial statements comprise the accounts of the Company and its subsidiary undertakings. The financial statements of the
major subsidiaries are prepared for the same reporting year as the Company. using consistent accounting policies
All intragroup balances and transactions, including unrealised profits arising from intragroup transactions, have been eliminated in full
Transfer prices between business segments are set on a basis of charges reached through a negotiation with the respective businesses
Subsidiaries are consolidated from the date on which control is obtained by the Group and cease to be consolidated from the date on which
control is no longer held by the Group. Where the Group ceases to hold control of a subsidiary, the consolidated financial statements include
the results for the part of the reporting year during which the Group held control
Minority interests represent the portion of profit/loss, gains/losses and net assets relating to subsidiaries that are not attributable to members
of the Company. The minority interests balance is presented separately within equity in the consolidated balance sheet, separately from parent
shareholders’ equity.
Investments in joint ventures and associates
The Group's investments in its joint ventures and associates are accounted for under the equity method of accounting, Under the equity
method, the investment is carried in the balance sheet at cost plus post-acquisition changes in the Group's share of the net assets of the joint
ventures/associates, less any impairment in value. The income statement reflects the Group's share of post tax profits from the joint ventures/
associates.
Any goodwill arising on acquisition of an associate, representing the excess of the cost of the investment compared to the Group's share of the
net fair value of the identifiable assets, liabilities and contingent liabilities acquired, is included in the carrying amount and not amortised. To
the extent that the net fair value of the associate's identifiable assets, liabilities and contingent liabilities is greater than the cost of the
investment, a gain is recognised and added to the Group's share of the associate's profit or loss in the period in which the investment is
acquired.
Revenue
Revenue reported in the income statement comprises of Turnover and the Social Network Payment. Turnover principally relates to the
rendering of services as follows:
Royal Mail
Account revenue is derived from specific contracts and recognised when the mail delivery is complete. Prepaid revenue mainly relating to
stamp and meter income is recognised when the sale is made, adjusted to reflect a value of stamp and meter credits held but not used by the
customer.
Parcelforce Worldwide
Account revenue is derived from specific contracts and recognised when the delivery of an item is complete
Post Office Limited
Revenue is recognised when retail and financial services are provided,
General Logistics Systems
Revenue is derived from specific contracts and is recognised at the time of delivery.
The Social Network Paymentis Government grant revenue recognised to match the related costs of providing the network of public post offices
that the Secretary of State for Business, Enterprise and Regulatory Reform considers appropriate and which would otherwise not be provided.
Distribution and conveyance
Distribution and conveyance costs relate to third party costs incurred in carrying mail. These include conveyance by rail, road, sea and air,
together with costs incurred by international mail carriers and Parcelforce Worldwide delivery operators. These costs are disclosed separately
on the face of the income statement.
Operating profit before exceptional items
Operating profit is the profit arising from the normal, recurring operations of the business. This incorporates revenue, people costs, distribution
and conveyance costs, other operating costs and the Group’s post tax share of profits from joint ventures and associates. Operating exceptional
items are separately identified.
Operating exceptional items
Operating exceptional items are material items of income and expenditure arising from the operations of the business which, due to the nature
of the events giving rise to them, require separate presentation on the face of the income statement to allow a better understanding of
financial performance in the year, in comparison to prior years
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2. Accounting policies (continued)
ColleagueShare plan
ColleagueShare is the name for the Group's phantom share plan. The plan, introduced in 2007-08, is a five-year plan spanning the accounting
years from April 2007 to March 2012 and comprises both a phantom share scheme and a related stakeholder dividend worth up to £5,300
per person throughout the life of the plan. The ColleagueShares represent up to a total of 20% of the projected equity value of the Group.
Additionally Royal Mail plans to pay a stakeholder dividend dependent on the achievement of certain targets
The costs of the plan are being charged to the income statement as an exceptional item throughout the life of the plan and are included within
payables or provisions as appropriate. Any long-term liabilities arising in relation to the plan will be discounted at an appropriate high quality
corporate bond rate. These discounts will be unwound through the income statement during the life of the plan. The Group will redeem all
ColleagueShares by 2012.
Operating profit
Operating profit is the profit arising from the normal, recurring operations of the business and after charging operating exceptional items
defined above. It excludes the non operating exceptional items for profit or loss on disposal of businesses and profit or loss on disposal of
property, plant and equipment. These items are not part of the normal recurring operations of the business but are material, so are presented
separately on the face of the income statement to allow a better understanding of financial performance in the year, in comparison to prior
years.
Goodwill
Business combinations on or after 29 March 2004 are accounted for under IFRS 3 ‘Business Combinations’ using the purchase method. Any
excess of the cost of the business combination over the Group's interest in the net fair value of the identifiable assets, liabilities and contingent
liabilities at the date of acquisition is recognised in the balance sheet as goodwill and is not amortised.
After initial recognition, goodwill is stated at cost less any accumulated impairment losses. Goodwill arising from business combinations is
reviewed for impairment annually or more frequently if events or changes in circumstances indicate that the carrying value may be impaired.
An impairment loss is recognised in the income statement for the amount by which the carrying value of the asset (or cash generating unit)
exceeds its recoverable amount, which is the higher of an asset's net realisable value and its value in use. For the purpose of such impairment
eviews, goodwil is allocated to the relevant cash generating units
Goodwill arising on the acquisition of equity accounted entities is included in the cost of those entities and therefore not reported in the balance
sheet as goodwill
Intangible assets
Intangible assets acquired as part of a business combination are capitalised separately from goodwill if the fair value can be measured reliably
on initial recognition. Intangible assets acquired separately or development costs that meet the criteria to be capitalised are initially recognised
at cost and are assessed to have either a finite or indefinite useful life. Those with a finite life are amortised over their useful life and those
with an indefinite life are reviewed for impairment annually or more frequently if events or changes in circumstances indicate that the carrying
value may be impaired, An impairment loss is recognised in the income statement for the amount by which the carrying value of the asset
exceeds its recoverable amount, which is the higher of an asset's net realisable value and its value in use.
Amortisation of intangible assets with finite lives is charged annually to the income statement. The useful lives of such intangible assets are in
the range of 1-6 years.
Research and development
Expenditure on research is written off in the year it is incurred, Development costs are capitalised where they meet the criteria required under
IFRSs. If these criteria are not met, then the costs are recognised in the income statement as they are incurred.
Property, plant and equipment
Property, plant and equipment is recognised at cost, including attributable costs in bringing the asset into working condition for its intended
use. Depreciation of property, plant and equipment is provided on a straight-line basis by reference to net book value and to the remaining
useful economic lives of assets and their estimated residual values. The useful lives and residual values are reviewed annually and adjustments,
where applicable, are made on a prospective basis. The lives assigned to major categories of property, plant and equipment are:
Range of asset lives
Land and buildings:
Freehold land Not depreciated
Freehold buildings Up to 50 years
Leasehold buildings The shorter of the period of the lease, 50 years or the estimated remaining useful life
Plant and machinery 3-15 years
Motor vehicles and trailers 1-12 years
Fixtures and equipment 2:45 years
An individual property that the Group has identified as surplus is reclassified within ‘non-current assets held for sale’, a separate category on
the balance sheet, when a sale is highly probable. This has been determined to be when authority to market the property has been approved
and the property is vacant and therefore available for immediate sale and occupation by a third party. Such properties are expected to
generate economic cash flow primarily by sale of the asset rather than by operational activities, and are expected generally to be disposed of
within a year.
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2. Accounting policies (continued)
For a disposal group of properties or other assets and liabilities, the requirements of IFRS 5 ‘Non-current assets held for sale and discontinued
operations’ are applied to the specific circumstances of the disposal group.
Impairment reviews
Unless otherwise disclosed in these accounting policies, assets are reviewed for impairment if events or changes in circumstances indicate that
the carrying value may be impaired. The Group assesses at each reporting date whether such indications exist. Where appropriate, an
impairment loss is recognised in the income statement for the amount by which the carrying value of the asset (or cash generating unit)
exceeds its recoverable amount, which is the higher of an asset's net realisable value and its value in use.
Leases
Finance leases, where substantially all the risks and rewards incidental to ownership of the leased item have passed to the Group, are
capitalised at the inception of the lease with a corresponding liability recognised for the fair value of the leased item or, if lower, at the present
value of the minimum lease payments, Lease payments are apportioned between the finance charges and reduction of the lease liability to
achieve a constant rate of interest on the remaining balance of the liability. Capitalised leased assets are depreciated over the shorter of the
estimated useful life of the asset and the lease term
Leases where substantially all the risks and rewards of ownership of the asset are retained by the lessor, are classified as operating leases and
rentals are charged to the income statement over the lease term. The aggregate benefit of incentives are recognised as a reduction of rental
expenses over the lease term on a straight-line basis.
A leasehold land payment is an up-front payment to acquire a long-term leasehold interest in land, This payment is stated at cost and is
amortised on a straight-line basis over the period of the lease.
Inventories
Inventories are carried at the lower of cost and net realisable value after adjusting for obsolete or slow-moving stock. Cost includes all costs in
bringing each item to its present location and condition and comprises weighted average cost for supplies and materials and purchase cost for
merchandise.
Trade and other receivables
Trade receivables are recognised and carried at original invoice amount less an allowance for any non-collectable amounts. An estimate for
doubtful debts is made when collection of the full amount is no longer probable. Bad debts are written off when identified.
Financial instruments
Financial assets within the scope of IAS 39 ‘Financial Instruments: Recognition and Measurement’ are classified as; financial assets at fair value
through the income statement (held for trading); held to maturity investments, loans and receivables or available for sale financial assets as
appropriate. Financial liabilities within the scope of IAS 39 are classified as either financial liabilities at fair value through the income statement
or financial liabilities measured at amortised cost.
The Group determines the classification of its financial instruments at initial recognition and re-evaluates this designation at each financial year
end.
When financial instruments are recognised initially, they are measured at fair value, being the transaction price plus, in the case of financial
instruments not at fair value through the income statement, any directly attributable transactional costs
The subsequent measurement of financial instruments depends on their classification as follows:
Financial assets at fair value through the income statement (held for trading)
Financial assets are classified as held for trading if they are acquired for sale in the short term. Derivatives are also classified as held for
trading unless they are designated as hedging instruments. Assets are carried in the balance sheet at fair value with gains or losses recognised
in the income statement,
Held-to-maturity investments
Non-derivative financial assets with fixed or determinable payments and fixed maturity are classified as ‘held to maturity’ when the Group has
the positive intention and ability to hold to maturity. Held to maturity investments are carried at amortised cost using the effective interest rate
method. Gains and losses are recognised in the income statement when the investments are derecognised or impaired, as well as through the
amortisation process. Investments intended to be held for an undefined period are not included in this classification
Loans and receivables
Non-derivative financial assets with fixed or determinable payments that are not quoted on an active market, do not qualify as trading assets
and have not been designated as either ‘fair value through the income statement’ or available for sale. Such assets are carried at amortised
cost using the effective interest rate method if the time value of money is significant. Gains and losses are recognised in the income statement
when the loans and receivables are derecognised or impaired, as well as through the amortisation process.
Available for sale financial assets
‘Available for sale financial assets’ are non-derivative financial assets that are designated as such or are not classified in any of the three
preceding categories. After initial recognition, interest is taken to the income statement using the effective interest rate method and the assets
are measured at fair value with gains or losses being recognised as a separate component of equity until the investment is derecognised, or
until the investment is deemed to be impaired at which time the cumulative gain or loss previously reported in equity is included in the income
statement.
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2. Accounting policies (continued)
Financial liabilities at fair value through the income statement (held for trading)
Derivatives liabilities are classified as held for trading unless they are designated as hedging instruments. They are carried in the balance sheet
at fair value with gains or losses recognised in the income statement.
Financial liabilities measured at amortised cost
All non-derivative financial liabilities are classified as financial liabilities measured at amortised cost. Non-derivative financial liabilities are
initially recognised at the fair value of the consideration received, less directly attributable issue costs. After initial recognition, non-derivative
financial liabilities are subsequently measured at amortised cost using the effective interest method, Gains and losses are recognised in the
income statement when the liabilities are derecognised or impaired, as well as through the amortisation process.
Cash and cash equivalents
Cash and cash equivalents in the balance sheet comprise cash at bank and in hand and short-term deposits (cash equivalents) with an original
maturity date of three months or less. In addition, the Group uses Money Market funds as a readily available source of cash, which are bought
and sold on a daily basis to meet the cash requirements of the business. These funds are also categorised as cash equivalents
For the purpose of the cash flow statement, cash and cash equivalents consist of cash and cash equivalents as defined above, net of bank
overdrafts.
Cash equivalents are classified as loans and receivables financial instruments.
Financial assets - pension escrow investments
Financial assets ~ pension escrow investments comprise; short term deposits with banks; conventional gilt edged securities, index-linked git
edged securities and Treasury bills.
Short term deposits with banks (pension escrow investments) are classified as loans and receivables financial instruments.
Conventional gilt edged securities, index-linked gilt edged securities and Treasury bills are classified as available for sale financial instruments
on the basis that they are quoted investments that are not held for trading and may be disposed of prior to maturity.
Financial assets - other investments
Financial assets - other investments comprise; short term deposits (other investments) with Government, local government or banks with an
original maturity of three months or more. Short term deposits are classified as loans and receivables financial instruments.
Financial liabilities - interest-bearing loans and borrowings
All loans and borrowings are classified as financial liabilities measured at amortised cost. Borrowing costs are recognised as an expense when,
incurred.
Financial liabilities - obligations under finance lease and hire purchase contracts
All obligations under finance lease and hire purchase contracts are classified as financial liabilities measured at amortised cost.
Borrowing costs are recognised as an expense when incurred,
Derivative financial instruments
The Group uses derivative instruments such as foreign currency contracts in order to manage the risk profile of any underlying risk exposure of
the Group, in line with the Group's treasury management policies. Such derivative financial instruments are initially stated at fair value
For the purpose of hedge accounting, hedges are classified as cash flow hedges where they hedge exposure to variability in cash flows that is
either attributable to a particular risk associated with a recognised asset or liability or a highly probable forecasted transaction
In relation to cash flow hedges to hedge the foreign exchange risk of firm commitments that meet the conditions for hedge accounting, the
portion of the gain or loss on the hedging instrument that is determined to relate to an effective hedge is recognised directly in equity and the
ineffective portion is recognised in the income statement.
When the hedged firm commitment results in the recognition of a non financial asset or non financial liability, then, at the time the asset or
liability is recognised, the associated gains or losses that had previously been recognised in equity are included in the initial measurement of
the acquisition cost or other carrying amount of the asset or liability. For all other cash flow hedges, the gains or losses that are recognised in
equity are transferred to the income statement in the same year in which the hedged firm commitment affects the net profit/loss, for example
when the future sale actually occurs
For derivatives that do not qualify for hedge accounting, any gains or losses arising from changes in fair value are taken directly to the income
statement in the period.
Hedge accounting is discontinued when the hedging instrument expires or is sold, terminated or exercised, or no longer qualifies for hedge
accounting. At that point in time, any cumulative gain or loss on the hedging instrument recognised in equity is kept in equity until the forecast
transaction occurs. If a hedged transaction is no longer expected to occur, the net cumulative gain or loss recognised in equity is transferred to
the income statement for the year.
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2. Accounting policies (continued)
Fair value measurement of financial instruments
The fair value of quoted investments is determined by reference to bid prices at the close of business on the balance sheet date. Where there is
no active market, fair value is determined using valuation techniques. These include using recent arm's length market transactions; reference to
the current market value of another instrument which is substantially the same; and discounted cash flow analysis and pricing models
Specifically, in the absence of quoted market prices derivatives are valued by using quoted forward prices for the underlying commodity/currency
and discounted using quoted interest rates (both as at the close of business on the balance sheet date),
For the purposes of disclosing the fair value of investments held at amortised cost in the balance sheet, in the absence of quoted market prices,
fair values are calculated by discounting the future cash flows of the financial instrument using quoted equivalent interest rates as at close of
business on the balance sheet date
Derecognition of financial instruments
A financial asset or liability is derecognised when the contract that gives rise to it is settled, sold, cancelled or expires.
Income tax and deferred tax
The charge for current taxation is based on the results for the year as adjusted for items that are non-assessable or disallowed. itis calculated
using rates that have been enacted or substantively enacted at the balance sheet date.
Deferred tax is provided, using the liability method, on all temporary differences at the balance sheet date, between the tax bases of assets and
liabilities and their carrying amounts for financial reporting purposes.
Deferred income tax liabilities are recognised for all taxable temporary differences except
* initial recognition of goodwill;
* the initial recognition of an asset or liability in a transaction that is not a business combination and, at the time of the transaction,
affects neither the accounting profit nor taxable profit or toss; and
. taxable temporary differences associated with investments in subsidiaries, associates and interest in joint ventures, where the timing of
the reversal of the temporary differences can be controlled and it is probable that the temporary difference will not reverse in the
foreseeable future
Other than stated below, deferred tax assets are recognised for all deductible temporary differences, carry-forward of unused tax assets and
unused tax losses, to the extent that it is probable that taxable profit will be available against which the deductible temporary differences,
carry-forward of unused tax assets, and unused tax losses can be utilised. Deferred tax assets are not recognised in respect of:
* deductible temporary differences arising from the initial recognition of an asset or liability in a transaction that is not a business
combination and, at the time of the transaction, affects neither the accounting profit nor the taxable profit or loss; and
. deductible temporary differences associated with investments in subsidiaries, associates and interests in joint ventures, except to the
extent that it is probable that the temporary differences will reverse in the foreseeable future and taxable profit will be available against
which the temporary difference will be utilised
The carrying amount of deferred tax assets is reviewed at each balance sheet date and increased or reduced to the extent that sufficient
taxable profit will be available to allow all or part of the deferred tax asset to be utilised.
Deferred tax assets and liabilities are measured at the tax rates that are expected to apply to the period when the tax asset is realised or the
liability is settled, based on tax rates (and tax laws) that have been enacted or substantively enacted at the balance sheet date. Deferred tax
balances are not discounted.
Current and deferred tax is charged or credited directly to equity if it relates to items that are credited or charged directly to equity. Otherwise
it is recognised in the income statement.
Provisions
Provisions are recognised when the Group has a present obligation (legal or constructive) as a result of a past event, itis probable that an
outflow of resources will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation. {f the effect
of the time value of money is material, provisions are determined by discounting the expected future cash flows at an appropriate pre-tax rate
Pensions and other post-retirement benefits
The pension plans’ assets for the defined benefit schemes are measured at fair value. Liabilities are measured on an actuarial basis using the
projected unit credit method and discounted at a rate equivalent to the current rate of return on a high quality corporate bond of equivalent
currency and term. The resulting defined benefit asset or liability is presented separately on the face of the balance sheet. Full actuarial
valuations are carried out at intervals not normally exceeding three years as determined by the Trustees and, with appropriate updates and
accounting adjustments at each balance sheet date, form the basis of the deficit disclosed. All members of defined benefit schemes are
contracted out of the earnings-related part of the State pension scheme.
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2. Accounting policies (continued)
For defined benefit schemes, the amounts charged to operating profit are the current service costs and any gains and losses arising from
settlements, curtailments and past service costs. The net difference between the interest costs and the expected return on plan assets is
recognised as net pensions interest in the income statement. Actuarial gains and losses are recognised immediately in the statement of
recognised income and expense (SORIE). Any deferred tax movernent associated with the actuarial gains and losses is also recognised in the
SORIE.
For defined contribution schemes, the Group's contributions are charged to operating profit within people costs in the period to which the
contributions relate. Overseas subsidiaries make separate arrangements for the provision of pensions and other post-retirement benefits.
Foreign currencies
The functional and presentational currency of Royal Mail Holdings plc is sterling (£). The functional currency of the overseas subsidiaries in
Europe is mainly the euro (€).
The assets and liabilities of foreign operations are translated at the rate of exchange ruling at the balance sheet date. The trading results of
foreign operations are translated at the average rates of exchange for the reporting period, being a reasonable approximation to the actual
transaction rate. The exchange differences arising on the translation, since the date of transition to IFRSs, are taken directly to the Foreign
Currency Translation Reserve in equity.
Transactions in foreign currencies are initially recorded in the functional currency by applying the spot exchange rate ruling at the date of the
transaction. Monetary assets and liabilities denominated in foreign currencies are retranslated at the functional currency rate of exchange
ruling at the balance sheet date. Currently hedge accounting is not claimed for any monetary assets and liabilities. All differences are therefore
taken to the income statement, except for differences on monetary assets and liabilities that form part of the Group's net investment in a
foreign operation. These are taken directly to equity until the disposal of the net investment occurs, at which time they are recognised in profit
or loss.
Non-monetary items that are measured in terms of historical cost in a foreign currency are translated using the exchange rates as at the dates
of the initial transactions. Non-monetary items measured at fair value in foreign currency are translated using the exchange rates at the date
when the fair value is determined.
Contingent liabilities and financial guarantee contracts
Financial guarantee contracts are initially measured at fair value and subsequently at the higher of amounts under IAS 37 or the amounts
initially recognised less, when appropriate, cumulative amortisation recognised in accordance with IAS 18 ‘Revenue’
Contingent liabilities are not disclosed if the possibility of losses occurring is considered to be remote
Government grants
Government grants of a revenue nature are credited to the income statement and are shown separately to the expenditure to which they
relate
Segment information
The Group's primary reporting format is by business segments and its secondary reporting format is by geographical segments. The business
segments are organised and managed separately according to the nature of the products and services provided, with each segment
representing a business unit that offers different products and serves largely different markets. The five business segments are:
Royal Mail: Delivers letters to all addresses in the United Kingdom. Royal Mail offers a number of products to both business and domestic
users.
Parcetforce Worldwide: The parcels business unit operating within the UK
Post Office Limited: A limited company responsible for the network of Post Office branches offering a series of retail services
General Logistics Systems: The European parcels business which, via its subsidiaries and partners, offers its services in 36 European states
Other businesses: Includes PostCap Guernsey Limited and iRed Partnership Limited, both wholly owned subsidiaries, Romec Limited, and
NDC 2000 Limited, both part owned subsidiaries, investments in the following associates ~ Quadrant Catering Limited, Camelot Group plc
and Camelot International Services Limited, and our Group Property unit. The Group Property unit includes Royal Mail Estates Limited, a
wholly owned subsidiary.
Transfer prices between business segments are set on a basis of charges reached through negotiation with the respective businesses.
The two geographical segments are UK operations and European operations. The latter consists of the GLS business segment. The former
includes the other four business segments plus Corporate, representing central shared services for the UK and the corporate centre. Corporate
is not a revenue or profit centre but incurs certain costs on behalf of the business segments, which are passed on, and manages certain assets
and liabilities of the Group.
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2. Accounting policies (continued)
Accounting standards and interpretations not applied
The International Accounting Standards Board (IASB) and International Financial Reporting Interpretations Committee (IFRIC) have issued
accounting standards and interpretations with an effective date for accounting periods beginning after the commencement date of the period
to which these financial statements relate. The Group has considered the impact of these below.
International Accounting Standards (IAS/IFRSs) Effective date
IFRS 2 ‘Amendment to IFRS 2 - Vesting Conditions and Cancellations 1 January 2009
IFRS 3 Business Combinations (revised January 2008) 1 July 2009
IFRS 7 Amendments to IFRS 7 Financial Instruments: Disclosures 4 January 2009
IFRS 8 Operating Segments 1 January 2009
iS 1 Presentation of Financial Statements (revised September 2007) 1 January 2009
IAS 23 Borrowing Costs (revised March 2007) 1 January 2009
AS 27 Consolidated and Separate Financial Statements (revised January 2008) 1 July 2009
IAS 32 GIAS 1 Amendments to IAS 32 Financial Instruments: Presentation and IAS 1
Presentation of Financial Statements - Puttable Financial Instruments and
Obligations Arising on Liquidation 1 January 2009
IAS 39 Financial instruments: Recognition and Measurement - Eligible Hedged Items 1 July 2009
International Financial Reporting Interpretations Committee (IFRIC)
IFRIC 9 Amendments to IFRIC 9 and IAS 39 Embedded Derivatives 30 June 2009
IFRIC 13 Customer Loyalty Programmes 1 July 2008
IFRIC 15 Agreement for the Construction of Real Estate 1 January 2009
IFRIC 16 Hedges of a Net Investment in a Foreign Operation 1 October 2008
IFRIC 17 Distributions of Non-Cash Assets to Owners 1 July 2009
IFRIC 18 Transfers of Assets from Customers 1 July 2009
IFRS 2 Vesting Conditions and Cancellations
The amendment to IFRS 2 deals with vesting conditions and cancellations for shares. Although the Group operates the ColleagueShare
phantom share scheme (see policy note above) this does not constitute a share based payment arrangement under IFRS 2. Consequently the
Group has no share based payment arrangements, and therefore, this arnendment will have no impact on the financial position or performance
of the Group.
IFRS 3 Business Combinations
The Group does not anticipate early adopting the revised IFRS 3 and so will apply it prospectively to all business combinations on or after 29
March 2010. Whilst it is not possible to estimate the outcome of adoption, the key features of the revised IFRS 3 include a requirement for
acquisition-related costs to be expensed and not included in the purchase price; and for contingent consideration to be recognised at fair value
‘on the acquisition date (with subsequent changes recognised in the income statement and not as a change to goodwill). The standard also
changes the treatment of non-controlling interest (formerly minority interests) with an option to recognise these at full fair value as at the
acquisition date and a requirement for previously held non-controlling interests to be fair valued as at the date control is obtained, with gains
and losses recognised in the income statement.
IFRS 7 Financial Instruments: Disclosures
The amendments to IFRS 7 require enhanced disclosures about fair value measurements and liquidity risk. The amendments will be adopted
with a commencement date of 30 March 2009 and will have no impact on the financial position or performance of the Group.
IFRS 8 Operating Segments
This standard requires disclosure of information about the Group's operating segments and replaces the requirement to determine primary
(business) and secondary (geographical) reporting segments. It is anticipated that the operating segments will be the same as the business
segments previously reported under IAS 14. This new standard will be adopted with a commencement date of 30 March 2009 and will have
no impact on the financial position or performance of the Group.
JAS 1 Presentation of Financial Statements
This revised standard sets overall requirements for the presentation of financial statements, guidelines for their structure and minimum
requirements for their content. It does not change the recognition, measurement or disclosure of specific transactions and other events
required by other IFRSs. Hence it is expected that this new standard, which will be adopted with a commencement date of 30 March 20039, will
have no impact on the financial position or performance of the Group.
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2. Accounting policies (continued)
IAS 23 Borrowing Costs
This standard has been revised to require capitalisation of borrowing costs when such costs relate to a qualifying asset. A qualifying asset is an
asset that necessarily takes a substantial period of time to get ready for its intended use or sale. This new standard has had no impact on the
financial position or performance of the Group in the prior or current years although the standard will be adopted with a commencement date
of 30 March 2009, from when its application is likely to become relevant as the business continues to modernise its operations through
automation, using the investment provided by the Shareholder in the form of commercial loans.
IAS 27 Consolidated and Separate Financial Statements
IAS 27 revised is effective for annual periods beginning on or after 1 July 2009, with earlier application only permitted when the revised IFRS
3 is applied. The revised standard applies retrospectively with some exceptions. IAS 27 revised no longer restricts the allocation to minority
interest of losses incurred by a subsidiary to the amount of the non-controlling equity investment in the subsidiary. A partial disposal of equity
interest in a subsidiary that does not result in a loss of control will be accounted for as an equity transaction and will have no impact on
goodwill nor will it give rise to any gain or loss. Where there is loss of control of a subsidiary, any retained interest will have to be remeasured
to fair value, which will impact the gain or loss recognised on disposal. It is expected that this standard which will be adopted with a
commencement date of 29 March 2010, will have no impact on the financial position or performance of the Group.
IAS 32 & IAS 1 Puttable Financial Instruments and Obligations Arising on Liquidation
The amendments to IAS 32 & IAS 1 require that puttable financial instruments and instruments that impose an obligation to deliver to another
party a pro-rata share of net assets on liquidation are classified as equity provided that they have particular features and meet specific
conditions. It is expected that these amendments will be adopted with a commencement date of 30 March 2009 and will have no impact on
the financial position or performance of the Group.
IAS 39 Financial Instruments: Recognition and Measurement - Eligible Hedged Items
These amendments to IAS 39 were issued in August 2008 and become effective for financial years beginning on or after 1 July 2009. The
amendment addresses the designation of a one-sided risk in a hedged item, and the designation of inflation as a hedged risk or portion in
particular situations. It clarifies that an entity is permitted to designate a portion of the fair value changes or cash flow variability of a financial
instrument as hedged item. It is expected that this standard will have no impact on the financial position or performance of the Group.
Improvements to IFRSs
In May 2008 the IASB issued its first omnibus of amendments to its standards, primarily with a view to removing inconsistencies and clarifying
wording, There are separate transitional provisions for each standard. The Group has not yet adopted the following relevant amendments and
anticipates that these changes will have no material effect on the financial statements.
JERS 7 Financial Instruments: Disclosure: Removal of reference to ‘total interest income’ as a component of finance cost.
© AS 1 Presentation of Financial Statements : Assets and liabilities classified as held for trading in accordance with IAS 39 Financial
Instruments: Recognition and Measurement are not automatically classified as current in the balance sheet.
© AS 8 Accounting Policies, Change in Accounting Estimates and Errors: Clarification that only implementation guidance that is an integral
part of an IFRS is mandatory when selecting accounting policies
© AS10 Events after the Reporting Period. Clarification that dividends declared after the end of the reporting period are not obligations.
© AAS 16 Property, Plant and Equipment: Replace the term “net selling price” with “fair value less costs to sell’ Items of property, plant and
equipment held for rental that are routinely sold in the ordinary course of business after rental, are transferred to inventory when rental
ceases and they are held for sale
« JAS 18 Revenue: Replacement of the term ‘direct costs’ with ‘transaction costs’ as defined by IAS 39.
* AS 19 Employee Benefits: Revised the definition of ‘past service costs’, return on plan assets’ and ‘short term’ and ‘other long term’
employee benefits. Amendments to plans that result in a reduction in benefits related to future services are accounted for as curtailment.
Deleted the reference to the recognition of contingent liabilities to ensure consistency with IAS 37.
© AS 20 Accounting for Government Grants and Disclosures of Government Assistance: Loans granted in future with no or low interest
rates will not be exempt from the requirement to impute interest. The difference between the amount received and the discounted
amount is accounted for as government grant. Also, revised various terms used to be consistent with other IFRS.
«JAS 23 Borrowing Costs. The definition of borrowing costs is revised to consolidate the two types of items that are considered components
of ‘borrowing costs’ into one - the interest expense calculated using the effective interest rate method calculated in accordance with IAS
39,
© AS 27 Consolidated and Separate Financial Statements: When a parent entity accounts for a subsidiary at fair value in accordance with
IAS 39 in its separate financial statements, this treatment continues when the subsidiary is subsequently classified as held for sale.
© JAS 28 Investment in Associates: \f an associate is accounted for at fair value in accordance with IAS 39, only the requirement of IAS 28 to
disclose the nature and extent of any significant restrictions on the ability of the associate to transfer funds to the entity in the form of
cash or repayment of loans applies.
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2. Accounting policies (continued)
© AS 31 Interest in Joint ventures: If a joint venture is accounted for at fair value, in accordance with IAS 39, only the requirements of [AS
31 to disclose the commitments of the venturer and the joint venture, as well as surnmary financial information about the assets,
liabilities, income and expense will apply.
JAS 36 Impairment of Assets: When discounted cash flows are used to estimate ‘fair value less costs to sell’ additional disclosure is
required about the discount rate, consistent with disclosures required when the discounted cash flows are used to estimate ‘value in use’.
© AS 38 Intangible Assets: Expenditure on advertising and promotional activities is recognised as an expense when the Group either has the
right to access the goods or has received the service
© AS 39 Financial Instruments: Recognition and Measurement: Changes in circumstances relating to derivatives are not reclassifications
and therefore may be either removed from, or included in, the fair value through profit and loss’ classification after initial recognition
Removed the reference in IAS 39 to a ‘segment’ when determining whether an instrument qualifies as a hedge. Require the use of the
revised effective interest rate when remeasuring a debt instrument on the cessation of fair value hedge accounting
IFRIC 9 Amendment - Embedded Derivatives
This amendment to IFRIC 9 and IAS 39 clarifies the consequences if the fair value of an embedded derivative that would have to be separated
cannot be measured separately. The Group has no such embedded derivatives and hence there will be no impact on the financial position or
performance of the Group when this interpretation is adopted,
IFRIC 13 Customer Loyalty Programmes
The Group has no schemes involving customer loyalty awards hence there will be no impact on the Group's financial statements when this
IFRIC is adopted.
IFRIC 15 Agreement for the Construction of Real Estate
IFRIC 15 was issued in July 2008 and becomes effective for financial years beginning on or after 1 January 2009. The interpretation is to be
applied retrospectively. It clarifies when and how revenue and related expenses from the sales of a real estate unit should be recognised if an
agreement between a developer and a buyer is reached before the construction of the real estate is completed. Furthermore, the interpretation
provides guidance on how to determine whether an agreement is within the scope of IAS 11 or IAS 18. IFRIC 15 will not have an impact on the
consolidated financial statements because the Group does not conduct such activity.
IFRIC 16 Hedges of a Net Investment in a Foreign Operation
IFRIC 16 was issued in July 2008 and becomes effective for financial years beginning on or after 1 October 2008. The interpretation is to be
applied prospectively. IFRIC 16 provides guidance on the accounting for a hedge of a net investment. As such it provides guidance on
identifying the foreign currency risks that qualify for hedge accounting in the hedge of a net investment, where within the group the hedging
instruments can be held in the hedge of a net investment and how an entity should determine the amount of foreign currency gain or loss,
relating to both the net investment and the hedging instrument, to be recycled on disposal of the net investment. The Group does not
undertake this activity and therefore this interpretation will not have an impact on the financial position or performance of the Group
IFRIC 17 Distributions of Non-Cash Assets to Owners
IFRIC 17 covers the accounting for the distribution of non-cash assets to the owners of an entity. The interpretation provides guidance as to
the valuation of such distributions, including where the owners are given a choice of cash or non-cash alternatives. The Group does not
undertake this form of activity and hence the interpretation will have no impact on the Group.
IFRIC 18 Transfers of Assets from Customers
IFRIC 18 provides guidance relating to an arrangement whereby an entity receives from a customer an item of property, plant and equipment
or the cash to construct an equivalent asset, to either connect the customer to a network or to provide the customer with ongoing access to a
supply of goods or services or to do both. Government grants and infrastructure used in a service concession arrangement are not applicable
to this interpretation. It is expected that this interpretation will be adopted with a commencement date of 29 March 2010 and will have no
impact on the financial position or performance of the Group
The Directors do not anticipate that the adoption of these standards, amendments and interpretations will have a material impact on the
Group's primary financial statements. Certain of the above standards will require amendment to disclosures in the period of initial application.
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3. Segment information
Analysis of segment revenue and segment result by class of business and geographic area
52 weeks to 29 March 2009 , European
UK operations operations
Segment revenue: Post General
Parcelforce Office Other Logistics
Royal Mail Worldwide Limited businesses Total. Systems Total
£m £m £m £m £m £m £m
External revenue 6,707 399 908 51 8,065 1,495 9,560
Revenue between segments 102 3 353 159 617 : 617
Segment revenue 6,809 402 1,264 210 8,682 1,495 10,17
Segment resutt:
Operating profit before exceptional items 58 22 aa 86 (197 124 324
Less share of post tax profits from joint
ventures and associates (a) - (34) (12) (47) - (47)
Operating exceptional items - Government grant - - 152 - 152 - 152
- other (184) (2) (96) (19) (304) - (301)
Profit on disposal of property, plant and
equipment - - 8 3 a4 - 14
Segment result (127) 10 4 58 12 124 136
Share of post tax profits from joint ventures
and associates 1 : 34 12 47 : 47
Segment result after share of post tax profits
from joint ventures and associates (126) 10 105 70 59 124 183
Not included in segment result after share of post tax profits from joint ventures and associates is net pensions interest costs of £114m (2008
£131m credit), finance income of £36m (2008 £84m), finance costs of £56m (2008 £71m) and a taxation charge of £278m (2008 £212m credit),
which when added reconciles to the loss for the financial year from continuing operations in the income statement of £229m (2008 £135m profit).
53 weeks to 30 March 2008 European
UK operations operations
Segment revenue: Post General
Parcelforce Office Other Logistics
Royal Mail Worldwide Limited businesses Total Systems Total
£m £m £m £m £m £m £m
External revenue 6,830 379 a1 36 8156 1,232 9.388
Revenue between segments 106 4 358 246 714, : 744
Segment revenue 6.936 383 1,269 282 8.870 1,232 10,102
Segment result:
Operating (loss)/profit before exceptional
items @) 8 (34) 77 48 114 162
Less share of post tax profits from joint
ventures and associates (a) - (36) (20) (47) - (47)
Operating exceptional items - Government grant - - 313 - 313 - 313
- other (353) (a7) (382) (2) (754) - (754)
Profit on disposal of property, plant and
equipment : : 5 53 58 : 58
Segment result (357) (9) (134) 118 = (382) 114 (268)
Share of post tax profits from joint ventures
and associates 1 : 36 10.47 : 47
Segment result after share of post tax profits
from joint ventures and associates (356) (9) (98) 128 (335) 114 (224)
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3. Segment information (continued)
Analysis of net assets/(liabilities) by class of business and geographic area
European
UK operations operations
At 29 March 2009 Total
Post General Unallocated Total
Royal Parcelforce Office Other Logistics assets/ assets/
Mail Worldwide Limited businesses Corporate* Total Systems _ (liabilities) (liabilities)
£m £m £m £m fm __£m £m £m £m
Assets 1,643 100 1,088 660 16 3,507 730 1,678 5,915,
Liabilities (7,207) (455) __(4,228) (128) (70) _(9,088) (259) (4,224) (40,574)
At 30 March 2008 (restated)
Em Em Em. Em. &m___ £m £m £m £m
Assets (restated) 1,555 101 1,203 656 22 3,537 595 2,222 6.354
Liabilities (restated) (3,848) (226) (1,166) (30) (116) _ (5,486) (226) (883) (6.595)
In the context of the above table, Corporate, as defined in the accounting policies note, holds certain assets and liabilities that do not form part of
any business segment but which do form part of the UK geographic segment.
Assets include ‘Non-current assets held for sale’ of £3m relating to Post Office Limited (2008 £1m Other businesses).
The above analysis of allocated assets and liabilities at 30 March 2008 has been restated to reflect the business’ reorganisation of certain central
support functions previously within Corporate (£34m assets, £132m liabilities) and Other businesses (£44m liabilities), into the Royal Mail
segment at the end of the 2007-08 financial year.
Unallocated assets and liabilities comprise the following items:
- 2009 _ 2008 ~
Unallocated Unallocated Unallocated Unallocated
assets liabilities assets liabilities
£m £m £m £m
Cash and cash equivalents - interest bearing 329 - 489 -
Financial assets - investments 1,113 - 1,091 -
Loans and borrowings - (1,037) - (791)
Obligations under finance leases and hire purchase contracts - (110) - (53)
Derivative financial assets/(liabilities) 65 (64) 32 (3)
Interest receivable/{payable) - (2) 2 (26)
Income tax receivable/(payable) 17 (13) - (15)
Total 1,678 (4,224) 2,222 (883)
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3. Segment information (continued)
Other segment information
European
UK operations operations
At 29 March 2009 Post General
Parcelforce Office Other Logistics
Royal Mail Worldwide Limited businesses Corporate Total Systems Total
£m £m £m £m £m £m £m £m
Additions
Property, plant and
equipment 334 6 38 27 - 405 52 457
Intangible assets 31 - 39 2 - 72 2 74
Non cash expenses
Depreciation and
amortisation 193 3 1 27 - 224 33 257
Impairment, - : 77 - - 77 : 77
At 30 March 2008
£m £m £m £m £m £m £m £m
Additions
Property, plant and
equipment 178 4 40 32 (6) 248 36 284
Intangible assets 14 4 51 - 9 78 1 79
Non cash expenses
Depreciation and
amortisation 166 1 1 36 3 207 29 236
Impairment : 6 91 : = 97 : 97
4, People information
(a) Headcount
The number of people employed, calculated on a headcount basis, were
Period end employees
Average employees
2009 2008 2009 2008
Royal Mail 162,340 164,995 164,435 165,257
Parcelforce Worldwide 4,489 4,64 4,831 4,384
Post Office Limited 8,760 9.163 8,899 9,600
Corporate and Group Property 597 2,654 565 2,732
UK wholly owned subsidiaries 176,156 181,276 178,430 181,973
UK partially owned subsidiaries 4,438 4313 4,504 4,330
General Logistics Systems 13,059 13,135 12,871 12,715
Group total 193,653 198,724 195,805 199,018
2009 2008
Number of subpostmasters at year end 8,682 10,768
(b) Directors’ emoluments
2009 2008
£000 £000
Directors’ emoluments 3,024 3,666
Amounts receivable under Long-Term Incentive Plans 1,136 1,120
Number of Directors accruing benefits under defined benefit schemes 2 4
The Directors’ Rernuneration Report discloses full details of Directors’ emoluments and can be found on pages 36 to 42.
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5. Operating costs
Operating profit before exceptional items is stated after charging:
2009 2008
£m £m
(a)
Pensions charge (note26): 496 701
Cash 551 550
Non-cash (55) 151
(b)
Distribution and conveyance operating costs. 1,577 1,341
Operating lease charges on vehicles 37 38
(c)
Depreciation and amortisation: 257 236
Depreciation of owned property, plant and equipment 199 189
Depreciation of property, plant and equipment under finance lease and hire
purchase contracts 30 22
Total depreciation (note 10) 229 211
Amortisation of intangible assets (note 13) 28 25
Property, facilities and maintenance costs 290 261
Computers and telephones costs 274 281
Consultancy, marketing and legal fees 177 263
Operating lease charges on property, plant and equipment (excluding vehicles) 203 491
Foreign currency exchange gains (3), (3)
Research and development expenditure - 4
Regulatory body costs: 14 16
Postcomm 9 9
Postwatch 3 7
Consumer Focus 2 -
6. Auditor's remuneration
2009 2008
£000 £000
Audit of statutory financial statements 712 647
Other fees to the auditor:
Statutory audits for subsidiaries 1,504 1,359
Other services supplied pursuant to such legislation 383 388
Taxation services 162 283
Corporate finance services 63 109
Litigation services 9 245
Other services 31 $1
Total 2,864 3,082
The Group paid an additional £221,000 in 2009 in respect of the 2008 audit (£185,000 in 2008 in respect of the 2007 audit).
64
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7. Operating exceptional items
2009 2008
£m £m £m £m
Government grant income 152 313
ColleagueShare costs - phantom share scheme (a4) (116)
~ stakeholder dividend (70) (164)
(84) (277)
Other restructuring costs.
Provision for restructuring (note 21) (413) (363)
Other exceptional write-offs (27) (a7)
Impairment of property, plant and equipment (note 10) (38) (40)
Impairment of intangible assets (note 13) (39) (57)
(217) (477)
Total operating exceptional items (149) (441)
The £152m (2008 £313m) relates to a non-recurring Government grant received by the Group under the Industrial Development Act (IDA)
1982. This amount was used during the year to compensate Post Office Limited for providing certain specified “services of general economic
interest’
The £14m (2008 £116m) phantom share scheme costs and £70m (2008 £161m) stakeholder dividend costs are the estimated costs relating
to the Company ColleagueShare plan this year. The stakeholder dividend earned will be paid to qualifying employees in 2009-10 whilst the
costs of the phantom share scheme are discounted and will be redeemed by the Group by 2012.
The £113m (2008 £363m) restructuring charge is in respect of employee related redundancy costs of £113m (2008 £165m) resulting mainly
from operational efficiency initiatives in Royal Mail and in Post Office Limited. There were also exceptional write-backs relating to property in
the Group of £4m (2008 £10m charge) offset by other Group restructuring exceptional charges of £4m (2008 £4m) during the year. Last
year’s additional restructuring charge related to subpostmasters’ compensation paid through the Agency Network Change (ANC) programme
(2008 £141m) and project fees for the WH Smith and the ANC programmes (2008 £43m).
Impairments of £77m (2008 £91m) relate to Post Office Limited comprising £38m (2008 £40m) property, plant and equipment and £39m
(2008 £51m) intangible assets. Due to ongoing losses, the carrying values of asset purchases made by Post Office Limited during the year
have been impaired to their recoverable amount.
Other exceptional write-offs of £27m (2008 £17m) include £18m (2008 £9rn) relating to professional fees in connection with Government
funding and £9m (2008 £8m) for other restructuring items charged in the current year.
8. Net finance income (excluding net pensions interest)
2009 2008
Unwinding of discount relating to ColleagueShare scheme
Inte li
ed at amortisad cost
Finance costs
Interest received on available for sale financial assets
Interest received on loans and receivables financial assets
Finance income 36 84
Net finance (costs)/income (excluding net pensions interest) (20) 13
No gains/losses on available for sale financial assets were released from equity and recognised in the income statement for the year.
The finance costs of £56m (2008 £71m) include £5m (2008 £1m) in respect of finance charges payable under finance lease and hire
purchase contracts.
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9. Income tax
The major components of income tax charge/(credit) for the years ended 29 March 2009 and 30 March 2008 are:
2009 2008
£m £m
Tax charged to the income statement
Current income tax:
Current UK income tax charge/(credit) 3 (22)
Foreign tax 35 29
Adjustments in respect of current income tax of prior years (2) (3)
36 4
Deferred income tax
Relating to origination and reversal of temporary differences 242 (246)
Effect of change in tax rate - 30
Income tax charge/(credit) reported in the income statement 278 (212)
Tax charged to equity
Income tax related to items charged or credited directly to equity:
Deferred income tax charge related to actuarial movements on pension deficit 209 -
Effect of change in tax rate on deferred tax in equity - 15
Current income tax relief for pension deficit recovery payment (21) -
Current income tax charge for fair value adjustments on fixed asset investments 4 3
Income tax charge reported in equity 192 18
Total taxation losses/(gains) recognised
Current income tax charge 19 7
Deferred income tax charge/(credit) 484 (201)
Total income tax charge/(credit) reported 470 (194)
A reconciliation between tax expense and the product of accounting profit multiplied by the UK rate of Corporation Tax for the years ended 29
March 2009 and 30 March 2008 is as follows:
2009 2008
£m £m.
Accounting profit/(loss) before tax from continuing operations 49 (77)
At UK standard rate of Corporation Tax of 28% (2008 30%) 4 (23)
Overseas current tax rates (1) 1
Tax overprovided in prior years (2) (3)
Non-taxable income (43) (94)
Non-allowable expenses 16 (4)
Associates /joint venture's profit after tax charge included in Group pre-tax profit (13) (14)
Net increase/(decrease) in tax charge resulting from derecognition/(recognition) of deferred
tax assets 197 (97)
Effect of change in tax rate on deferred tax - 30
Effect of withdrawal of Industrial Buildings Allowances on deferred tax 108 -
Profit from asset disposals eligible for relief (3) (4)
Other. 5 (4)
Tax charge/(credit) in the income statement 278 (212)
Effective income tax rate 567% nia
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9. Income tax (continued)
Deferred tax relates to the following:
Balance sheet Income statement.
2009 2008 2009 2008
£m ém £m £m
Liabilities
Accelerated capital allowances (a) (3) 2 -
Goodwill qualifying for tax allowances : (2) 2 (2)
Gross deferred tax liabilities (2) (5)
Assets
Deferred capital allowances 104 62 42 35
Provisions 36 26 10 16
Pensions temporary differences 8 470 (253) 140
Losses available for offset against future taxable income 3 4a (38) 34
Goodwill qualifying for tax allowances 3 9 (7) (”)
Gross deferred tax assets 154 608
Net deferred tax asset 153 603
Consolidated income statement (242) 216
The Group has unrecognised deferred tax assets of £2,373m (2008 £816m), comprising £1.892m (2008 £338m) relating to the retirement
benefit obligation, £228m (2008 £289m) relating mainly to fixed asset timing differences, and £253m (2008 £189m) relating to tax losses in
subsidiaries that are available to offset against future taxable profits. The Group has capital losses carried forward, the tax effect of which is
£22m (2008 £16m) and temporary differences related to capital losses of £108m. The Group has rolled over capital gains of £72m (2008
£74m); no tax liability would be expected to crystallise should the assets into which the gains have been rolled be sold at their residual value,
as it is anticipated that a capital loss would arise. The adverse tax effect of the phased abolition of Industrial Buildings Allowances has resulted
in a reduction of the Group's deferred tax asset by £108m and a corresponding amount has been recorded within the current year’s income
statement tax charge
At 29 March 2009, there was no recognised or unrecognised deferred income tax liability (2008 Enil) for taxes that would be payable on the
unremitted earnings of certain of the Group's subsidiaries, associates or joint ventures, as the Group has no liability to additional taxation
should such amounts be remitted due to the availability of double taxation relief or other exemptions and reliefs.
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10. Property, plant and equipment
ovoeenaband and buildings 2009
Long Short Plant and Motor Fixtures and
Freehold leasehold ~— leasehold = machinery vehicles ‘equipment. Total
Cost £m £m £m £m £m £m £m
At 31 March 2008 1,538 263 530 928 322 888 4,469
Exchange movements 30 3 - 2a 4 14 72
Reclassification 4 (8) 9 4 - (9) -
Additions 108 8 18 163 %% 66 457
Disposals (6) (a) (8) (12) (30) (12) (69)
Reclassification to non-current assets
held for sale (note 16) (5) (2) 2 = a a (7)
At 29 March 2009 1,669 263 549 1,104 390 967 4,922
Depreciation and impairment
At 31 March 2008 780 154 308 580 161 815 2,798
Exchange movements 9 1 - 13 3 10 36
Reclassification 12 () (3) 3 - (9) -
Depreciation (note 5) 48 6 32 57 58 28 229
Impairment (note 7) 10 1 9 - 8 10 38
Disposals (5) - (8) (aa) (25) (12) (61)
Reclassification to non-current assets
held for sale (note 16) (3) (a) 2 : = = (4)
At 29 March 2009 851 158 338 642 205 842 3,036
Net book value
At 29 March 2009 818 105 244 462 185 205 1,886
At 34 March 2008 758 109 222 348 161 B 1,674
Depreciation rates are disclosed within accounting policies (note 2). No depreciation is provided on freehold land, which represents £197m
(2008 £156rn) of the total cost of properties. The net book value of the Group's property, plant and equipment held under hire purchase
contracts and finance leases amounts to £176m comprising £100m vehicles (2008 £46m), £69m (2008 £31m) plant and machinery and £7m
(2008 £6m) land and buildings. The net book value of the Group's property, plant and equipment includes £180m (2008 £156m) in respect of
assets in the course of construction. The net book value of the Group's land and buildings includes £427m (2008 £433m) in respect of building
fit-out.
Land and buildings
Long Shot Plant and Motor Fixtures and
Freehold leasehold leasehold vehi equipment
Cost . £m fm : £m £m
At 26 March 2007 1,486 258 503 278 858
Exchange movements 23 1 - 3 1
Reclassification (a5) - 14 - -
Additions 64 10 20 63 42
Disposal of subsidiaries - - - - - 1
Disposals (18) (6) iv) (13) (18) (24)
Reclassification to non-current assets
held for sale (note 16) (2) 2 2 2 2 2
2008
Total
4,221
(86)
(2)
At 30 March 2008 1,538 263 530 928 322 888 4,469
Depreciation and impairment
At 26 March 2007 736 151 272 522 124 797 2,602
Exchange movements 5 1 - 9 2 9 26
Reclassification a) - 1 - - - -
Depreciation (note 5) 54 6 29 62 45 15 211
Impairment (note 7) 3 1 12 - 6 18 40
Disposals (a6) (5) (6) (13) (16) (24) (80)
Reclassification to non-current assets
held for sale (note 16) (1) - : = - - (a)
At 30 March 2008 780 154 308 580 161 815 2,798
Net book value
At 30 March 2008 758 109 222 348 161 B 1,671
‘At 26 March 2007 750 107 234 320 150 61 1.619
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11. Leasehold land payment
2009 2008
Net book value £m £m
At 31 March 2008 and 26 March 2007 - -
Additions 4 -
Amortisation - -
Exchange movements. - -
At 29 March 2009 and 30 March 2008 4 -
12. Goodwill
2009 2008
Cost &m &m
At 31 March 2008 and 26 March 2007 565 487
Exchange movements 96 70
Acquisition of businesses (note 14) 2 8
At 29 March 2009 and 30 March 2008 663 565
Impairment
At 31 March 2008 and 26 March 2007 392 344
Exchange movements 65 48
At 29 March 2009 and 30 March 2008 457 392
Net book value
At 29 March 2009 and 30 March 2008 206 173
At 31 March 2008 and 26 March 2007 173, 143
The carrying value of goodwill arising on business combinations of £206m (2008 £173m) at the balance sheet date includes £205m (2008
£172m) relating to the General Logistics Systems (GLS) business segment In line with the accounting policy (see note 2), this goodwill has
been reviewed for impairment. An impairment loss is recognised for the amount by which the carrying value of an asset or cash generating
unit exceeds the recoverable amount. The recoverable amount is the higher of net realisable value and value in use. The carrying value of GLS,
excluding interest bearing and tax related assets and liabilities, is £471m (2008 £369m) at year end (see note 3) and the operating profit
before exceptional items is £124m (2008 £114m) for the year (see note 3). The carrying value represents a multiple of 3.8 (2008 3.2) on
operating profit before exceptional items. The net realisable value of GLS, for the purposes of the impairment review (ie. the ‘fair value less
costs to sell’), has been assessed with reference to earnings multiples for quoted entities in a similar sector. On this basis, the net realisable
value of GLS has been assessed to be in excess of the carrying value. No reasonable possible change in the earnings multiples referenced
would reduce the net realisable value to below the carrying value.
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13. Intangible assets
2009 2008
Master Master
franchise Customer Software franchise Customer Software.
licences listings licences _—Total licences listings licences —Total
Cost, £m £m £m £m £m, £m £m £m
At 31 March 2008 and 26 March 2007 22 21 183 226 19 15 107 141
Additions - - 74 74 - - 79 79
Disposals - - (2) (2) - - (3) (3)
Acquisition of businesses (note 14) - 2 - 2 - 4 - 4
Exchange movements. 3 5 - 8 3 2 - 5
At 29 March 2009 and 30 March 2008 25 28 255 308 22 21 183 226
Amortisation and impairment
At 31 March 2008 and 26 March 2007 18 1 130 159 12 6 59 77
Impairment - - 39 39 - - 57 57
Amortisation 1 5 22 28 4 4 Vv 25
Disposals - - (2) (2) - - (3) (3)
Exchange movements 3 3 - 6 2 1 7 3
At 29 March 2009 and 30 March 2008 22 19 189 230 18 11 130 159
Net book value
At 29 March 2009 and 30 March 2008 3 9 66 78 4 10 53 67
At 31 March 2008 and 26 March 2007 4 10 53, 67, 7 9 48 64
The intangible assets recognised in the Group's balance sheet, none of which have been internally generated, have finite lives and are being
written down on a straight-line basis over their remaining economic lives as follows:
Intangible asset Remaining economic life in years
Master franchise licences 1to2
Customer listings 1to3
Software licences 1to5
The amortisation charge of £28m (2008 £25m) relating to intangible assets is aggregated within ‘other operating costs’ in the income
statement and disclosed in note 5 to the accounts. Details of impairments are disclosed in note 7 to the accounts.
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14. Business combinations
Royal Mail Holdings plc
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The acquisitions during the current or prior years are not material and therefore, the following disclosures are made on an aggregated basis.
The table below sets out the identifiable assets and liabilities that were acquired at their fair values to the Group as at the date of acquisition
Book value/
Book value/
fair value fair value
Total Total
2009 2008
£m £m
Trade and other receivables - -
Trade and other payables : (1)
Net working capital acquired - (a)
Property, plant and equipment - 1
Cash and cash equivalents : -
Net assets acquired - -
Intangible assets recognised on acquisition 2
Goodwill recognised on acquisition 2 8
Total cost recognised 4 12
Gross consideration 4 12
Acquisition costs : :
Total costs 4 12
Less: deferred consideration (2) (7)
cash and cash equivalents acquired : :
Net cash outflow 2 5
On 1 August 2008 the General Logistics Systems (GLS) subsidiary acquired certain assets of Belluno and Padua franchise area businesses
in Italy. If these combinations had taken place at the beginning of the financial year, Group revenue from continuing operations would
have been £9,565m. The goodwill of £2m arising on these acquisitions is indicative of the relative quality of the acquired entities
On 9 March 2009 the Romec Limited subsidiary acquired 100% of MOP Engineering Limited. If this combination had taken place at the
beginning of the financial year, Group revenue from continuing operations would have increased by a further £1m to £9,566m,
Combined profits of the acquired entities since their respective acquisition dates and if they had been acquired at the beginning of the
financial year are not material in the context of the Group's profit after tax
ral
15. Investments in joint ventures and associates
Joint ventures
Royal Mail Holdings plc
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During 2008-09 and 2007-08, the Group's only joint venture investment was a 50% interest in First Rate Exchange Services Holdings
Limited, whose principal activity is the provision of Bureau de Change.
Associates
Details of the Group's 2008-09 and 2007-08 associate investments are provided in note 30. The reporting dates for these investments is
34 March 2009 except for Quadrant Catering Limited (30 September 2008) and G3 Worldwide Mail N.V. (Spring) (31 December 2008)
Estimates of the profits of Quadrant Catering Limited and G3 Worldwide Mail N.V. (Spring), from their reporting date to 29 March 2009 (and
30 March 2008 for the prior year), have been included to ensure that the reported share of profits of associates aligns with the Group's
financial year. There are no significant restrictions on the ability of associates to transfer funds to the Group in the form of cash dividends,
repayment of loans or advances
Share of post
At 3a tax pre At 29
March dividend Investment Exchange March
2008 profit —_in associates Dividend movements 2009
£m £m £m £m £m £m
Joint ventures
Share of net assets 68 30 - (27) - 1
Goodwill 1 : : : : a
Net investments 69 30 : (27) : 72.
Associates
Share of net assets 58 a7 - (15) - 60
Goodwill 9 - - - - 9
Net investments 67 17 = (a5) = 69
Total net investments in joint
ventures/associates 136 47 - (42) z 142
Share of post
At 26 tax pre At 30
March dividend Investment Exchange March
2007 profit in associates Dividend movements 2008
£m £m £m £m £m £m
Joint ventures
Share of net assets 58 34 - (24) - 68
Goodwill 1 - : : : 4
Net investments 59 34 z (24) : 69
Associates
Share of net assets 46 13 10 (22) 1 58
Goodwill 9 - : - : 9
Net investments 55 13 10 (12) 1 67
Total net investments in joint
ventures/associates 414 47 10 (36) 1 136
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15. Investments in joint ventures and associates (continued)
2009 2008
Joint Joint
ventures Associates _—Total ventures Associates Total
Share of assets and liabilities £m £m £m £m &m £m
Current assets 170 138 308 139 113 252
Non-current assets 3 54 54 2 47 49
Share of gross assets 173 189 362 141 160 301
Current liabilities (102) (127) (229) (73) (401) (174)
Non-current liabilities : (2) (2) - (a) (a)
Share of gross liabilities (102) (129) (231) (73) (102) (175)
Share of net assets 71 60 131 68 58 126
Share of revenue and profit:
Revenue 69 2455 1,224 68 1,095 1,163
Profit after tax 30 17 47 34 13 47
16. Non-current assets held for sale
Assets .
Long
Freehold leasehold Total
Net book amount £m £m £m
At 31 March 2008 1 - 1
Reclassification from property, plant and equipment 2 1 3
Disposals @ = (a)
At 29 March 2009 2 1 3
Assets
Long
Freehold leasehold Total
Net book amount £m £m £m
At 26 March 2007 7 - 7
Reclassification from property, plant and equipment. 1 - 1
Disposals
At 30 March 2008
(7)
The expected disposal of these properties is as a result of the rationalisation of the portfolio.
Non-current assets held for sale are reported in the relevant business segment. Further details are provided in note 3.
During the year a gain of £7m (2008 £11m) was recognised in the income statement in relation to the disposal of assets held for sale.
73
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Royal Mail Holdings plc
17. Inventories
2009 2008
£m
, fuel, 1g and stationery, mi 7
engineering spares) 26 23
Merchandise (Post Office Limited retail and lottery products) 6 10
Total 32 33
During the year £4m (2008 £3m) of inventory iterns were written off. Engineering spares items are included net of a provision for
impairment of £5m (2008 £2m). The cost of inventories recognised as an expense in the income statement is £41m (2008 £49m)
18. Current trade and other receivables
2009 2008
£m £m
Trade receivables 869 859
Prepayments and accrued income 154 194
Sub total 1,020 1,050
Client debtors 135 61
Interest - 2
income tax receivable 47 1
Total 4,172 4.114
Movements in the provision for bad and doubtful debts were as follows:
2009 2008
£m £m
At 31 March 2008 and 26 March 2007 33 36
Foreign exchange rate adjustment 3 (y)
Receivables provided for during the year 13 20
Release of provision (10) (6)
Utilisation of provision (10) 16)
At 29 March 2009 and 30 March 2008 29 33
The amount of trade receivables that were past due but not impaired is as follows:
2009 2008
£m £m
Past due not more than one month 55 78
Past due more than one month and not more than two months 10 12
Past due more than two months 20 16
Total past due but not impaired 85 106
Provided for or not yet overdue 813 786
Provision for bad and doubtful debts (29) (33)
Total trade receivables 869 859
m
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Royal Mail Holdings plc
19. Cash and cash equivalents
2009 2008
£m £m
Cash in the Post Office Limited network 720 933
Other cash in hand 11 5
Cash at bank 96 138
Total cash at bank, in hand or in Post Office Limited network 827 1,076
Cash equivalent investments: Short-term deposits 233 351
Total 1,060 1,427
Other than cash in the Post Office Limited network and in hand of £731m (2008 £938m), the cash and cash equivalent balances of £329m
(2008 £489m) are interest bearing. Cash at bank of £96m (2008 £138m) earns interest at either floating or short-term fixed rates based
upon bank deposit rates. Short-term deposits of £233m (2008 £351m) are made for varying periods of between one day and three months
depending on the immediate cash requirements of the Group, and earn interest at the respective short-term deposit rates. The fair value of
cash and cash equivalent investments is not materially different from the carrying value of £1,060m (2008 £1,427m).
The £1,427m cash and cash equivalents balance in 2007-08 does not include a £7m overdrawn bank balance relating to the General Logistics
Systems (GLS) subsidiary. This £7m is included in the Financial liabilities - interest bearing loans and borrowings balance of £289m in the
2007-08 balance sheet. The £7m overdrawn bank balance has been repaid during the 2008-09 financial year.
15
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Royal Mail Holdings plc
20. Financial liabilities
2009
Finance
Loans lease/hire
and purchase Derivative
borrowings contracts liabilities Total
£m £m £m £m
Amounts falling due in:
One year or less or on demand (current) 234 29 56 319
More than one year (non-current) 803 81 5 889
More than one year but not more than two years 2 30 5 37
More than two years but not more than five years a 47 - 48
More than five years 800 4 : 804
Total 1,037 110 61 1,208
Included within the £1,037m (2008 £791m) loans and borrowings is an overdrawn bank balance of Enil (2008 £7m).
2008
Finance
Loans lease/hire
and purchase Derivative
borrowings contracts liabilities Total
ém ém £m &m
Amounts falling due in:
One year or less or on demand (current) 289 10 3 302
More than one year (non-current) 502 43 : 545
More than one year but not more than two years - 1 - 1
More than two years but not more than five years 2 25 - 27
More than five years 500 7 : 507
Total 791 53 3 847
Analysis of loans and committed facilities 2009
Average
Average maturity
Loans Further interest rate date
and Committed Total of loan of loan
borrowings facility facility drawn down drawn down
£m £m £m % Year
BERR loans to Royal Mail Group Ltd 800 900 4,700 a4 2020
BERR loans to Post Office Limited 232 918 1,150 0.9 2009
Committed facilities 1,032 1,818 2,850
Miscellaneous loans and borrowings in subsidiaries 5 - 5 3.6 2011
Total 1,037 1,818 2,855
16
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Royal Mail Holdings plc
20. Financial liabilities (continued)
2008
‘Average Average maturity
Loans Further Interest rate of date
and committed Total loan of loan
borrowings facility facility drawn down drawn down
£m £m, £m & Year
BERR loans to Royal Mail Group Ltd 500 1,200 1,700 58 2023
BERR loans to Post Office Limited 280 870 1,150 5.6 2008
Committed facilities 780 2,070 2,850
Miscellaneous loans and borrowings in subsidiaries 11 - 11 45 2009
Total 791, 2,070. 2,861
The miscellaneous loans and borrowings in subsidiaries are either unsecured or secured on various assets (mainly property) of the overseas
subsidiaries. The loans are repayable in variable and fixed amounts over their maturity periods
The obligations under finance leases and hire purchase contracts are either unsecured or secured on the leased assets. These are repayable
in variable and fixed amounts over their maturity periods. The average interest rate is 6% (2008 6%). The average maturity date is within
two to three years (2008 - within two to three years).
The undrawn committed facilities, in respect of which all conditions precedent had been met at the balance sheet date, expire as follows
2009 2008
£m £m
Expiring in one year or less - -
Expiring in more than one year, but not more than two years - -
Expiring in more than two years 1,818 2,070
Total 1,818 2,070
The following securities apply to the Group's committed facilities.
2009 = 2008
tm im Security
Royal Mail Group Ltd 900 900 Fixed charges over Royal Mail Holdings pic's shares in Royal Mail Group Ltd and Royal Mail Group
senior debt facility Ltd's shares in Royal Mail Estates Limited. Floating charges over all assets of Royal Mail Holdings
plc, Royal Mail Group Ltd and Royal Mail Estates Limited
Royal Mail Group Ltd 300-300 None
Shareholder loan
facility
Royal Mail Group Ltd 500 500 _ Fixed charges over Royal Mail Group Ltd's loans to General Logistics Systems B.V., Royal Mail Group
other drawn down Ltd's loans to subsidiaries of General Logistics Systems B.V. and Royal Mail Investments Limited's
loans shares in General Logistics Systems B.V. Floating charge over non regulated assets of Royal Mail
Group Ltd
“1,700 1.700 :
Post Office Limited 1,150 1,150 Floating charge over all assets of Post Office Limited and a negative pledge over cash and near cash
facility items*
Total 2,850 2,850
* The negative pledge is an agreement not to grant security over these assets or to set up a vehicle that has the same effect.
The Post Office Limited facility of £1,150m is restricted to funding the cash and near cash items held within the Post Office Limited network.
As at 29 March 2009, the balance of this cash was £720m (2008 £933m) as shown in note 19.
The BERR loans to Post Office Limited under the facility are short dated on a programme of liquidity management and mature on average 1
day after the year end (2008 1 day). On maturity it is expected that further loans will be drawn down under this facility, which expires in
2011.
The security in place in the previous year was as disclosed above.
‘The BERR loans to Royal Mail Group Ltd and Post Office Limited become repayable immediately on the occurrence of an event of default
under the loan agreements. These events of default include non-payment, insolvency and breach of covenant relating to interest and total
indebtedness. It is not anticipated that the Company is at risk of breaching any of these obligations, except as discussed in note 2
7
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Royal Mail Holdings plc
21. Provisions
Restructuring Employee Costs Other Total
£m £m £m £m
At 31 March 2008 271 116 24 411
Arising during the year.
~ charged in operating exceptional items 144 14 - 158
= charged in other operating costs - - 20 20
Unused amounts reversed (31) - (4) (35)
Utilised in the year (245) (4) (3) (252)
Discount rate adjustment - 8 - 8
At 29 March 2009 139 134 37 310
Reported as
Current provisions 110 - 26 136
Non-current provisions. 29 134 aa 174
At 29 March 2009 139 134 37 310
Current provisions 239 - 9 248
Non-current provisions 32 116 15 163
At 30 March 2008 271 116 24 411
Restructuring
The provision for restructuring principally comprises redundancy schemes of £108m (2008 £117m). The remainder relates to onerous
property and commercial contracts associated with restructuring projects.
The timing of cash flows for such provisions is by its nature uncertain and dependent upon the outcome of related events.
Employee Costs
Royal Mail operates a phantom share scherne referred to as ColleagueShere. This is a five-year scheme running to March 2012. The
provision at 29 March of £134m (2008 £116m) represents the potential liability for the financial years up to 2011-12 and has been
discounted to recognise the long-term nature of the scheme.
Other
Other provisions of £37m (2008 £24m) are those recognised principally for the expected liabilities arising from property exits in the normat
course of business. These principally comprise onerous lease obligations and decommissioning costs. Further provision amounts arise from
estimated exposures resulting from legal claims.
In the main, provision amounts are expected to be utilised in 2009-10 with the remainder within 2 to 3 years except for £134m relating to
ColleagueShare, expected to be utilised within 4 years and £2m of onerous property contracts, expected to be utilised over a period longer
than 5 years.
18
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Royal Mail Holdings plc
22. Current trade and other payables
2009 2008
£m £m
Trade payables and accruals 1,223 4,254
Advance customer payments 300 274
Social security 123 122
Sub total 1,646 1,647
Deferred consideration on business combinations 7 5
Client creditors 376 426
Amounts due to pension schemes relating to redundancies 8 7
Interest 2 16
Capital creditors 14s 92
ColleagueShare accrual 77 161
Total 2,231 2,354
The Group, through Post Office Limited, receives and disburses cash on behalf of Government agencies and other clients to customers through
its Post Office branch network. Amounts owed to these parties are separately shown as client creditors above. The level of cash held and the
related creditors can vary significantly at each balance sheet date.
The change in the carrying value of the discounted element of the payable balance due to the passage of time is not material
23. Non-current other payables
2009 2008
£m ém
Deferred consideration - 4
Capital creditors 6 12
Other payables 26 24
Total 32 40
24. Financial risk management objectives and policies
The Group's principal financial instruments, other than derivatives, comprise short-term deposits, money market liquidity investments,
Government gilt edged securities, loans, finance leases and hire purchase contracts and cash. The main purposes of these financial instruments
are to raise finance and manage the liquidity needs of the business operations. The Group has various other financial instruments such as
trade debtors and trade creditors, which arise directly from operations.
The Group enters into derivative transactions, principally commodity swaps and forward currency contracts. The purpose is to manage the
commodity and currency risks arising from the Group’s operations.
Itis, and has been throughout the year under review, the Group's policy that no speculative trading in financial instruments shall be
undertaken,
The main risks arising from the Group's financial instruments are interest rate risk, liquidity risk, foreign currency risk, commodity price and
credit risk. The Board reviews and agrees policies for managing each of these risks and they are summarised below.
Interest rate risk
The Group’s exposure to market risk for changes in interest rates relates to the Group's debt obligations and interest bearing financial assets.
The BERR loans to Royal Mail Group Ltd of £800m (2008 £500m) are at a fixed interest rate to maturity with an average maturity date of
2020 (2008 - average date of 2023). The BERR loans to Post Office Limited of £232m (2008 £280m) are at short-dated fixed interest rates -
average maturity 1 day (2008 average 1 day). The total interest bearing financial assets of the group (excluding the pension escrow
investments) of £336m (2008 £510m) are at short-dated fixed or variable interest rates with average maturity 9 days (2008 average 12
days). These short-dated financial instruments are maturity managed to obtain the best value out of the interest yield curve.
The Group's policy is to manage its net interest expense using an appropriate mix of fixed and variable rate financial instruments. No external
hedging of interest rate risk is undertaken.
The following table demonstrates the sensitivity to reasonably possible changes in interest rates, with all other variables held constant, of the
Group's profit before taxation and equity based upon the financial instruments held at the balance sheet date
The effect from available for sale (whether floating or fixed rate) financial assets is calculated as the change in fair value at the balance sheet
date and impacts equity.
19
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Royal Mail Holdings plc
24 Financial risk management objectives and policies (continued)
The effect from other floating rate financial instruments is calculated as the balance of the instruments multiplied by the change in interest
rates and impacts profit before taxation.
There is no effect on either profit before taxation or equity from other financial instruments.
2009 2008
Effect on Effect on
profit profit
before Effect on before Effect on
taxation equity taxation equity
gains/(losses) _gains/{losses) gains/{losses) _gains/{losses)
£m £m £m £m
Effect of an increase in GBP interest rates of 100 basis points (1%) 2 (162) 4 (52)
Effect of a decrease in GBP interest rates of 50 basis points (0.5%) (a) 86 (2) 33
Foreign currency risk
The Group is exposed to foreign currency risk due to trading with overseas postal operators for carrying UK mail abroad and delivering foreign
origin mail in the UK, the balances held to operate the Bureau de Change services within Post Office Limited and various purchase contracts
denominated in foreign currency. These risks are mitigated by hedging programmes managed by Group Treasury. Where possible, exposures
are netted internally and any remaining exposure is hedged using a combination of external spot and forward contracts. Hedging will not
normally be considered for exposures of less than £1m; hedging is normally confined to 80% of the forecast exposure where forecast cash
flows are highly probable
The Group's obligation to settle with overseas postal operators is denominated in Special Drawing Rights (SDRs) - a basket of currencies
comprising of US Dollar (USS), Japanese Yen, Sterling and euro. Group Treasury operates a rolling 18-month hedge programme, which is
subsequently reviewed on a quarterly basis. There has been no external SOR hedge in place throughout the financial year 2008-09 due to
there being no material net exposure.
For the Bureau de Change business, balances of major currency holdings are hedged along with minor currencies showing a closely correlated
movement.
The Group's obligations to settle conveyance charges in USS has been hedged (to April 2011)
The Group has four active hedge programmes covering obligations to settle euro invoices on automation projects.
The Group does not hedge the translation exposure created by the net assets of its overseas subsidiaries. However it does hedge the
transactional exposure created by inter-company loans with these subsidiaries.
The following table demonstrates the sensitivity to reasonably possible changes in exchange rates, with all other variables held constant, of the
Group's profit before taxation and equity based upon the financial instruments held at the balance sheet date
The effect from financial instruments owned by GLS denominated in foreign currency and held at amortised cost in the balance sheet is
calculated as the balance of the instruments multiplied by the change in exchange rates and impacts equity.
The effect from other financial instruments denominated in foreign currency and held at amortised cost in the balance sheet is calculated as
the balance of the instruments multiplied by the change in exchange rates and impacts profit.
The effect from derivative assets and liabilities is calculated as the change in fair value at the balance sheet date and impacts equity (for
derivatives within an effective hedging relationship) or profit before taxation for ineffective hedges and derivatives not designated in hedging
relationships.
There is no effect on either profit before taxation or equity from other financial instruments.
2009 2008
Effect on Effect on
profit profit
before Effect on before Effect on
taxation equity taxation equity
gains/(losses) gains/(losses) gains/(losses) gains/(losses)
£m £m ém £m
Effect of an increase in USD/GBP exchange rates of 20 cents 2 (a2) (2) (12)
Effect of a decrease in USD/GBP exchange rates of 20 cents (2) 16 2 15
Effect of an increase in GBP/euro exchange rates of 10 pence (3) 16 (1) 28
Effect of a decrease in GBP/euro exchange rates of 10 pence 3 (16) 4 (28)
80
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Royal Mail Holdings plc
24 Financial risk management objectives and policies (continued)
Commodity price risk
The Group is exposed to fuel price risk arising from operating one of the largest vehicle fleets in Europe, which consumes over 140 million
litres of fuel per year, and a jet fuel price risk arising from the purchasing of air freight services. The Group's fuel risk management strategy
aims to reduce uncertainty created by the movements in the oil and foreign currency markets. The strategy uses over-the-counter derivative
products (in both USS commodity price and USS/Sterling exchange rate) to manage these exposures.
In addition, the Group is exposed to the commodity price risk of purchasing electricity and gas. The Group's risk management strategy aims to
reduce uncertainty created by the movements in the electricity and gas markets. These exposures are managed by locking into fixed rate price
contracts with suppliers and using over-the-counter derivative products to manage these exposures.
The following table demonstrates the sensitivity to reasonably possible changes in commodity prices, with all other variables held constant, of
the Group's profit before taxation and equity based upon the financial instruments held at the balance sheet date
The effect from derivative assets and liabilities is calculated as the change in fair value at the balance sheet date and impacts equity (for
derivatives within an effective hedging relationship) or profit before taxation for ineffective hedges and derivatives not designated in hedging
relationships.
There is no effect on either profit before taxation or equity from other financial instruments.
2009 2008
Effect on Effect on
profit profit
before Effect on before Effect on
taxation equity taxation equity
gains/(losses) gains/{losses) gains/(losses) gains/(losses)
£m £m £m £m
Effect of an increase in Diesel fuel prices of 10 US cents per litre - 23 - 5
Effect of a decrease in Diesel fuel prices of 10 US cents per litre - (a3) - (5)
Effect of an increase in Jet fuel prices of 10 US cents per litre 3 - 1 -
Effect of a decrease in Jet fuel prices of 10 US cents per litre (3) - @ =
Credit risk
Royal Mail operates a Credit Policy, which provides a fair and equitable arrangement for all its account customers. The level of credit granted is
based on a customer's risk profile assessed by an independent credit referencing agent. The Credit Policy is applied rigidly within the regulated
products area so as to ensure that Royal Mail is not in breach of compliance legislation. Assessment of credit for the non-regulated products is
based on commercial factors, which are commensurate with the Group's appetite for risk
Royal Mail has a dedicated credit management team, which sets and monitors credit limits, and takes corrective action as and when
appropriate. Credit controls in place have limited the level of bad debt incurred to around 0.1% (2008 0.2%) of turnover.
With respect to credit risk arising from other financial assets of the Group, which comprise cash, cash equivalent investments, available for sale
financial assets, held to maturity financial assets, held for trading financial assets, loans and receivables financial assets and certain derivative
instruments, the Group invests/trades only with high quality financial institutions. The Group's exposure to credit risk arises from default of the
counterparty, with a maximum exposure equal to the carrying amount of these instruments.
There are no significant concentrations of credit risk within the Group.
Liquidity risk
The Group's primary objective is to ensure that the Group has sufficient funds available to meet its financial obligations as they fall due. This is
achieved by aligning short-term investments and borrowing facilities with forecast cash flows. Typical short-term investments include money
market funds, time deposits with approved counterparties, UK Government gilts and Treasury bills. Borrowing facilities are regularly reviewed
to ensure continuity of funding,
The unused facilities for Royal Mail Group Ltd of £900m expire in 2014 (2008 £1,200m expiring between 2014 and 2016). The unused
facility for Post Office Limited of £918m (2008 £870m) expires in 2021. Additionally, the Group has £200m (2008 £300m) of uncommitted
lines of credit which are reviewed annually.
Capital management
Royal Mail Holdings plc is a public limited company which is not traded and regards its capital as share capital, share premium, retained
earnings and debt provided by the UK Government. The sole shareholder and the provider of the majority of debt to the Group is the UK
Government. The management of capital is closely linked to the Group's relationship with its Shareholder. The Group maintains its liquidity
requirements by the management of its internal funds and by the drawing down of equity and debt from its Shareholder as well as drawing on
limited external debt facilities. The Group's debt to equity ratio is determined by its Shareholder.
Financial assets - pension escrow investments
On 23 March 2007, Royal Mail Holdings plc and Royal Mail Group Ltd established £1bn of investments in escrow. These investments are held
as security to the Royal Mail Pension Plan in support of the 17 year deficit recovery period from March 2006. At 29 March 2009, Royal Mail
Holdings plc had £940m (2008 £909m) of investments in the pension escrow and Royal Mail Group Ltd had £166m (2008 £161m). Charges
over these assets have been registered. Further details on the Royal Mail Pension Plan, including the latest full actuarial valuation, are
contained in note 26
81
Royal Mail Holdings plc
25. Financial instruments
Carrying amounts and fair values
Set out below is a summary by category of the carrying amounts of all the Group's financial instruments. Trade debtors, creditors,
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prepayments, accruals and client creditors have been omitted from this analysis on the basis that carrying value is a reasonable approximation
for fair value. Pension scheme assets and liabilities are also excluded. Fair values have been calculated using current market prices (forward
exchange rates/commodity prices) and discounted using appropriate discount rates. There are no material differences between the fair value
(transaction price) of all financial instruments at initial recognition and the fair value calculated using these valuation techniques. The fair value
of the BERR loans to Royal Mail Group Limited is £875m at 29 March 2009 (2008 £507m). The fair value of ‘Obligations under finance leases
and hire purchase contracts’ is £1116m (2008 £53m). For all other financial instruments fair value is equal to the carrying amount
The tables below also set out the carrying amount of the currency of the Group's financial instruments:
2009
Sterling USS euro—Other Total
Financial assets Classification £m £m £m £m £m
Cash at bank, in hand or in Post Office Limited network 680 14 106 27 827
Cash equivalent investments
~ Money market funds Loans and receivables 176 - - - 176
- Short-term deposits - Government/local government Loans and receivables 7 - - - 7
- Short-term deposits - bank Loans and receivables 50 : : : 50
Cash equivalent investment 233 : : - 233
Cash and cash equivalents 913 16 106 27 1,060
Financial assets - investments (current)
- Short-term deposits - bank Loans and receivables 6 - - - 6
= Short-term deposits - Government/local government _Loans and receivables 1 : - - 1
Financial assets ~ investments (current) 7 = - : 7
Financial assets - pension escrow investments (non-
current)
- Treasury bills Available for sale 255 - - - 255
~ Gilt edged securities (conventional) Available for sale 144 - - - 164
= Gilt edged securities (index linked) Available for sale 707 - : : 707
Financial assets - pension escrow investments (non-
current) 1,106 : : : 1,106
Derivative assets - current - 32 11 - 43
= non-current - 13 9 : 22
Total 2,026 59 126 27 2,238
Financial liabilities
BERR loans to Post Office Limited Amortised cost (232) - - - (232)
Miscellaneous loans in subsidiaries (current) Amortised cost (2) oa x : (2)
Financial liabilities ~ loans and borrowings (current), (234) : : : (234)
Obligations under finance leases and hire purchase
contracts (current) Amortised cost (28) : (1) = (29)
BERR loans to Royal Mail Group Ltd Amortised cost (800) - - - (800)
Miscellaneous loans in subsidiaries (non-current) Amortised cost : = (3) : (3)
Financial liabilities - loans and borrowings (non-current) (800) : (3) - (803)
Obligations under finance leases and hire purchase contracts
(non-current) Amortised cost (81) - - - (81)
Derivative liabilities ~ current (a) (54) (a) - (56)
=non-current : (5) : : (5)
Total (4,144) (59) (5) =__(4,208)
Net total financial assets 382 = 124 27 1,030
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Royal Mail Holdings plc
25. Financial instruments (continued)
2008
Sterling USS euro. Other. Total
Financial assets Classification £m £m £m £m &m
Cash at bank, in hand or in Post Office Limited network 847 15 189 25 1,076
Cash equivalent investments
- Money market funds Loans and receivables 88 - - - 88
- Short-term deposits - Government/local government —_Loans and receivables 122 - - - 122
= Short-term deposits - bank Loans and receivables 141 = = : 141
Cash equivalent investment 351 - - - 351
Cash and cash equivalents 1,198 15189 25 1,427
Financial assets - investments (current)
- Short-term deposits - bank Loans and receivables 20 - - - 20
= Short-term deposits - Government/local government _Loans and receivables 1 : : : 1
Financial assets - investments (current) 21 - = - 24
Financial assets ~ pension escrow investments (non-
current)
~ Short-term deposits ~ bank Loans and receivables 187 - - - 187
- Treasury bills Available for sale 640 - - - 640
~ Gilt edged securities (conventional) Available for sale 32 - - - 32
= Gilt edged securities (index linked) Available for sale 211 = = - 211
Financial assets - pension escrow investments (non-
current) 1,070 = = = 1,070
Derivative assets - current - 14 10 - 24
= non-current = 3 5 = 8
Total 2,289 32___ 204 25 2,550
Financial liabilities
BERR loans to Post Office Limited Amortised cost (280) - - - (280)
Miscellaneous loans in subsidiaries (current) Amortised cost (2) : (7) = (9)
Financial liabilities - loans and borrowings (current) (282) : 7) = (289)
Obligations under finance leases and hire purchase
contracts (current) Amortised cost (9) : @ = (40)
BERR loans to Royal Mail Group Ltd Amortised cost (500) - - - (500)
Miscellaneous loans in subsidiaries (non-current) Amortised cost - - (2) - (2)
Financial liabilities - loans and borrowings (non-current) (500) : (2) : (502)
Obligations under finance leases and hire purchase contracts
(non-current) Amortised cost (43) - - - (43)
Derivative liabilities (current) 2 2 (3) 2 (3)
Total (834) : (13) : (847)
Net total financial assets 1,455 32___ 194. 25 1,703
There are no financial assets or liabilities designated at fair value through the income statement on initial recognition.
Derivative assets £43m current, £22m non-current (2008 current £24m, non-current £8m) and liabilities £56m current, 5m non-current
(2008 £3m current, Enil non-current) are valued at fair value. Effective changes in the fair value of derivatives, which are part of a designated
cash flow hedge under IAS 39, are deferred into equity. All other changes in derivative fair value are taken straight to the income statement
None of the financial assets listed above are either past due or considered to be impaired
The movements in pension escrow investments of £36m (2008 £70m) consists of £19m (2008 £57m) interest on the investments and £17m
(2008 £13m) movement in fair value deferred into the Financial Assets Reserve.
83
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Royal Mail Holdings plc
25. Financial instruments (continued)
Interest rate risk
Interest on financial instruments classified as floating is repriced at intervals of less than one year. Interest on financial instruments classified
as fixed rate is fixed until the maturity of the instrument.
The table below sets out the carrying amount by maturity of the Group's financial instruments that are exposed to interest rate risk. The
pension escrow investments mature between 8 days and 47 years but have been disclosed as maturing in greater than 5 years as the
investments have been provided as security to the Royal Mail Pension Plan in support of the 17 year deficit recovery period from March 2006
Financial year ended 29 March 2009
Average
effective Within 4-2 2-5 More than
interest rate 1 year years years 5 years Total
Fixed rate % £m £m £m £m £m
Cash at bank 16 7 - - - 7
Cash equivalent investments:
- Short-term deposits - Government/local
government 0.5 7 - - - 7
Financial assets - investments (current)
~ Short-term deposits - bank 6.0 6 - - - 6
~ Short-term deposits - Government/local
government 7 a - - - a
Financial assets ~ pension escrow investments
(non-current)
~ Gilt edged securities (conventional) 48 - - - 144 144
BERR loans to Post Office Limited 0.9 (232) - - - (232)
BERR loans to Royal Mail Group Ltd a1 - - - (800) (800)
Obligations under finance lease and hire
purchase contracts 5.7 (29) (30) (47) (4) (110)
Miscellaneous loans in subsidiaries 3.9 (2) (a) : : (3)
Total (242) (34) (47) (660) (980)
Floating rate
Cash at bank 0.9 89 - - - 389
Cash equivalent investments:
~ Money market funds 1.0 176 - - - 176
- Short-term deposits - bank 08 50 - - - 50
Financial assets - pension escrow investments
(non-current)
- Treasury bills 0.4 - - - 255 255
~ Gilt edged securities (index linked) 5.0 - - - 707 707
Miscellaneous loans in subsidiaries 28 : (a) (a) a (2)
Total 315 (a) (a) 962 4,275
Non-interest bearing
Cash in hand or in Post Office Limited network
Derivative assets
Derivative liabilities
Total
Net total financial assets/(liabilities) 794 (16) (47) 302 1,030
84
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25. Financial instruments (continued)
Financial year ended 30 March 2008
Average
effective Within 1-2 2-5 More than
interest rate 1 year years years 5 years Total
Fixed rate % £m &m ém £m £m
Cash at bank 73 4 - - - 4
Cash equivalent investments:
- Short-term deposits - Government/local
government 5.2 122 - - - 122
~ Short-term deposits - bank 5.0 44 - - - 4a
Financial assets - investments (current)
~ Short-term deposits - bank 58 20 - - - 20
- Short-term deposits ~ Government/local
government 77 1 - - - 1
Financial assets - pension escrow investments
(non-current)
- Gilt edged securities (conventional) 48 - - - 32 32
BERR loans to Post Office Limited 56 (280) - - - (280)
BERR loans to Royal Mail Group Ltd 58 - - - (500) (500)
Obligations under finance lease and hire
purchase contracts 58 (20) (aa) (25) (7) (53)
Miscellaneous loans in subsidiaries 58 (2) - () : (3)
Total (104) (a1) (26) (475) (616)
Floating rate
Cash at bank 37 134 - - - 134
Cash equivalent investments
- Money market funds 54 88 - - - 88
~ Short-term deposits - bank 5.4 100 - - - 100
Financial assets - pension escrow investments
(non-current)
- Short-term deposits ~ bank 52 - - - 187 187
- Treasury bills 54 - - - 640 640
~ Gilt edged securities (index linked) 44 - - - 2u1 211
Miscellaneous loans in subsidiaries 39 (7) - () - (8)
Total 345 = @ 1,038 1,352
Non-interest bearing
Cash in hand or in Post Office Limited network 938 - - - 938
Derivative assets 24 4 4 - 32
Derivative liabilities (3) 2 = - (3)
Total 959 4 4 : 967
Net total financial assets/(liabilities) 1,170 (7) (23) 563 4,703
85
25. Financial instruments (continued)
Royal Mail Holdings plc
Contractual maturity analysis for gross financial liabilities
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The table below sets out the gross (undiscounted) contractual cash flows of the Group's financial liabilities. For overdrafts, loans and finance
leases/hire purchase contracts, these cash flows represent the undiscounted total amounts payable including interest. For derivatives which are
settled gross, these cash flows represent the undiscounted gross payment due and do not reflect the accompanying inflow. For derivatives
which are settled net, these cash flows represent the undiscounted forecast outflow.
. 2009
Gross Gross finance Gross Gross
loans and lease/hire payments on payments on
borrowings purchase derivatives derivatives
commitments instalments _— settled gross settled net —Total
£m £m £ £m £m
Amounts falling due in:
One year or less or on demand (current) 264 33 225 55 877
More than one year (non-current) 7 1,555 94 46 51,697
More than one year but not more than two years 34 34 43 5 113
I
More than two years but not more than five years I 89 50 3 - 142
More than five years L 1,435 7 1,442
Total 1,819 124 274 602,274
2008
Gross Gross finance Gross
loans and lease/hire payments on
borrowings purchase derivatives
commitments instalments _ settled gross Total
£m £m £m £m
Amounts falling due in
One year or less or on demand (current) 347 12 191 520
More than one year (non-current) 919 51 99 1,069
More than one year but not more than two years 30 13 53 96
More than two years but not more than five years 89 29 46 164
More than five years 00 9 : 809
Total 1,236 63 290 1,589
Hedging Activities
The Group had the following designated cash flow hedge programmes during the current and previous financial year:
i) The diesel fuel hedge programme uses forward commodity price swaps and forward currency purchase contracts to hedge the exposure
arising from commodity price and USS/GBP exchange rates for forecast diesel fuel purchases.
ii) The air conveyance hedge programme uses USS and euro forward currency purchase contracts to hedge the exposure arising from
USS/GBP and GBP/euro exchange rates for forecast air conveyance purchases
iii) Four capital programmes using euro forward currency purchase contracts to hedge the exposure arising from GBP/euro exchange rates
for contracted capital expenditure on automation projects
iv) The electricity hedge programme uses forward commodity price swaps to hedge the exposure arising from electricity prices.
v) The gas hedge programme uses forward commodity price swaps to hedge the exposure arising from gas prices
86
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25. Financial instruments (continued)
The following table shows the movemnents on the hedging reserve for each of these hedge programmes:
Gains/(losses) deferred Gains released from equity to
into equity Gains released from the carrying value of non-financial
during year equity to income during year assets during year
2009 £m __£m a £m
Diesel fuel (19) (7) -
Air Conveyance 10 (2) -
Capital programmes 19 - (44)
Electricity (2) - -
Total 8 (9) (a4)
2008
Diesel fuel 19 (3) -
Air conveyance 1 - -
Capital programmes 16 : (a)
Total 36 (3) (a)
The £9m gains released from equity to income during year (2008 gains of £3m) are included within the distribution and conveyance operating
costs in the income staternent.
There is no material ineffectiveness recognised in the income statement relating to cash flow hedges.
For all the above cash flow hedge programmes, the underlying cash flows being hedged are expected to occur at the same dates as the hedge
instruments (derivatives) mature. For the non-capital programmes (Diesel, Electricity and Air Conveyance), the profit or loss will be taken on
maturity. For capital programmes, the impact on the income statement will be through the depreciation charge over the life of the asset being
hedged.
The following table shows the derivatives outstanding at the year end.
Derivative
Average asset
contracted non-current
Commodity/ Nominal commodity price/ fair value fair value fair value
2009 currency amount _ Maturity date exchange rate £m £m £m
Diesel fuel Diesel fuel 159k tonnes Apr 09-Jan 11 us$983/tonne - - (45)
Diesel fuel us $ $172m = — Apr 09-Apr 14. US$1.93/E 8 22 - -
Air conveyance us $ $45m Apr 09-Apr 14. uss1.97/£ 3 5 - -
Capital
programmes euro €113m Apr 09-Apr 14 £0.76/€ 9 10 - -
Electricity Electricity 271kMWH Oct 09-Feb 14. £53/MWH : : (a) ()
Cash flow hedges 20 37 (a) (46)
Other derivatives 2 6 (1) (20)
Total 22 43 (5) (56)
2008
Diesel fuel Diesel fuel 79k tonnes. Apr O8-Jan 09 US$684/tonne - 42 - -
Diesel fuel Us $182m Apr 08-Apr 11 USS1.96/6 2 - - :
Air conveyance us $69m Apr 08-Apr 12 USS1.97/E 1 - - -
Air conveyance eure €03m Apr 08 £0 69/€ - - - -
Capital
programmes euro €214m___ Apr 08-Apr 12 £0.73/€ 5 19 : -
Cash flow hedges 8 22 - -
Other derivatives : 2 @) -
Total 8 24 (3) 2
Other derivatives represent hedges by the Group of other foreign exchange and commodity price exposures, which are not designated as
hedges under IAS 39 (including the hedge of jet fuel costs arising from the purchasing of air freight services, the hedge of the Bureau de
Change currency holdings within Post Office Limited and the hedge of inter-company loans with overseas subsidiaries)
87
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25. Financial instruments (continued)
The Group had outstanding forward transactions to hedge foreign currency and fuel purchases at contracted rates as follows
In currency (millions) Sterling equivalents (millions)
2009 2008 2009 2008
Maturing within one year
euro 218 210 194 153
US Dollars 204 142 14 72
Australian Dollars 4 9 2 4
Diesel and Jet fuel (US Dollars) 150 65 78 33
Electricity and Gas (Sterling) - - 7 -
Maturing after one year
euro 50 101 37 76
US Dollars 73 182 37 92
Diesel and Jet fuel (US Dollars) 38 - 20 -
Electricity and Gas (Sterling) - = 10 -
The Group's fuel hedges, which fix the GBP cost of purchasing fuel, consist of two elements which may be hedged jointly or separately:
© a commodity forward transaction fixing the cost in US Dollars of purchasing fuel: and
© a currency forward transaction fixing the GBP cost of these US Dollars.
The table above contains both of these transactions. The commodity forward transactions are shown under the heading Fuel (US Dollars) -
$150m (2008 $65m) maturing within one year and $38m (2008 Snil) maturing after one year. The related currency forward transactions are
contained within the total of US Dollars - $204m (2008 $142m) maturing within one year and $73m (2008 $182m) maturing after one year.
26. Employee benefits - pensions
The Group operates pension schemes as detailed below.
Scheme Eligibility Type
Royal Mail Pension Plan (RMPP) UK employees Defined benefit
Royal Mail Senior Executive Pension Plan (RMSEPP) UK senior executives Defined benefit
Royal Mail Retirement Savings Plan (RMRSP) UK employees Defined contribution
Royal Mail Defined Contribution Plan (RMDCP) UK employees Defined contribution
Various other small-scale schemes operated by overseas
subsidiaries Overseas subsidiary employees Defined contribution
Defined Contribution
A charge for the defined contribution schemes of £2m (2008 £2m) was recognised in operating profit before exceptional items within the
income statement. The Company contributions to these schemes was £2m (2008 £2m). A new defined contribution plan (RMDCP) was
launched in April 2009. New recruits joining from 31 March 2008 will be able to begin paying contributions to the new plan after they have
worked for the Company for a year.
Defined Benefit
Both RMPP and RMSEPP are funded by the payment of contributions to separate trustee administered funds. The latest full actuarial
valuations of both schemes have been carried out as at 31 March 2006 using the projected unit method. For RMPP, this valuation has been
concluded at £3.4bn deficit. For RMSEPP, the valuation has been concluded at £43m deficit. A series of changes to RMPP and RMSEPP
began to take effect on 1 Aprit 2008.
The changes encompass:
the Plan closed to new members from 31 March 2008;
all pensions and benefits earned before 1 April 2008 are still inked to final salary at the time of retirement;
© from 4 April 2008, defined benefits building up for employee members of the Plan are earned on a career salary basis;
© employees can continue to take their pension on reaching 60 but the normal retirement age will increase to 65 for benefits earned
from 1 April 2010; and
© from 4 April 2010 it will be possible to draw pension earned before the change to normal retirement age at 60, and continue working
while still contributing to the Pension Plan until the maximum level of benefits has been reached
88
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26. Employee benefits - pensions (continued)
Payment of £549m (2008 £548m) was made during the year in respect of regular future service contributions, with £543m (2008 £542m)
relating to RMPP. The regular future service contributions for RMPP, expressed as a percentage of pensionable pay, has remained at 20.0%,
effective from April 2006. This rate is not expected to change materially during 2009-10. For RMSEPP, these contributions have remained
at 48.2% (2008 48.2%).
Payment of £290m (2008 £284m) was made during the year to fund the deficit in the schemes, with £285m (2008 £276m) relating to
RMPP. Deficit recovery payments are planned for RMPP over the 17 years from the date of the latest full actuarial valuation. These
payments will be made before each 31 March, and may therefore span across the Group's year end (the last Sunday in March). Over the 16
years from 31 March 2007, planned deficit payments are £260m per annum, increasing in line with RPI (base year is 2006-07). For
RMSEPP, deficit recovery payments will be £5m per annum from 1 April 2007 to 31 December 2015.
Accurrent liability of £8m (2008 £7m) has been recognised for payments to the pension schemes relating to redundancy (see note 22).
During the year, payments of £32m (2008 £36m) relating to redundancy were made.
On 23 March 2007, the Group established £1bn of investments in escrow as security to the Royal Mail Pension Plan in support of the 17
year deficit recovery period.
The following disclosures relate to the gains/losses and deficit in the schemes recognised for the RMPP and RMSEPP defined benefit plans in
the financial statements of the Group:
a) Major assumptions
The size of the pension deficit, which is large in the context of the Group and its finances, is materially sensitive to the assumptions
adopted. Small changes in these assumptions could have a significant impact on the deficit and overall income statement charge. The
major assumptions were:
‘At 29 March 2009 At 30 March 2008
%pa pa
Rate of increase in salaries 42 46
Rate of increase in pensions and deferred pensions 32 36
Discount rate 64 65
inflation assumption 3.2 36
Expected average rate of return on assets 6.9 68
The above assumptions relate to both defined benefit plans with the exception of the expected average rate of return on assets which is
computed for the combined assets of the plans. The expected average rate of return on assets is a weighted average of the long-term
expected rate of return of each principal asset class (see section b). The expected average rate of return is computed at each balance sheet
date based on the market values and long-term rate of return of each principal asset class as at that date.
Mortality
The mortality assumptions for the larger scheme are based on the 1992 series mortality tables allowing for ‘medium cohort’ projections of
future improvements. These are detailed below:
Average expected life expectancy from age 60 2009 2008
For a current 60 year old male RMPP member 26 years 26 years
For a current 60 year old female RMPP member 29 years 29 years
For a current 40 year old male RMPP member 28 years 28 years
For a current 40 year old female RMPP member 31 years 31 years
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Royal Mail Holdings plc
26. Employee benefits - pensions (continued)
b) Plans’ assets and expected rates of return
The assets in the plans and the expected rates of return were:
At 29 March 2009
Market value
Long-term expected rate of return
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2009 2008 2009 2008
Equities 5,864 11,090 84 83
Bonds 12,311 10,064 6.3 52
Property 1,631 2,565 6.8 67
Other assets 265 204 4.2 46
Fair value of plans’ assets 20,071 23,923
Present value of plans’ liabilities (26,847) (26,846)
Deficit in schemes (6,776) (2,923)
There is no element of the above present value of liabilities that arises from plans that are wholly unfunded
Certain of the above investments relate to properties occupied by the Group, but the contribution of these properties to the fair value of plans’
assets is not material. The pension plans have not invested in any other assets used by the Group or in the Group's own financial instruments.
¢) Recognised charges
An analysis of the separate components of the amounts recognised in the income statement and statement of recognised income and
expense (SORIE) is as follows:
2009 2008
£m £m
Analysis of amounts recognised in the income statement
Analysis of amounts charged to operating profit before exceptional items:
Current service cost 494 699
Past service cost = =
Total charge to operating profit before exceptional items 494 699
Analysis of amounts charged to operating exceptional items:
Loss due to curtailments (within provision for restructuring charge - note 7) 31 42
Total charge to operating profit 525 741
Analysis of amounts charged/(credited) to financing:
Interest on plans’ liabilities 1,736 1,509
Expected return on plans’ assets (1,620) (1,640)
Total net charge/(credit) to financing 114 (131)
Net charge to income statement before deduction for tax 639 610
Analysis of amounts recognised in the statement of recognised income and
expense (SORIE)
Actual return on plans’ assets (3,864) 313
Less: expected return on plans’ assets (4,620) (1,640)
Actuarial losses on assets (all experience adjustments) (5,481) (1,327)
Experience adjustments on liabilities (20) (169)
Effects of changes in actuarial assumption on liabilities 1,407 3,294
Actuarial gains on liabilities 1,397 3.125
Total actuarial (losses)/gains recognised in SORIE before deduction for tax (4,084) 1,798
90
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26. Employee benefits - pensions (continued)
d) Movement in plans’ assets and liabilities
Changes in the present value of the defined benefit pension obligations are analysed as follows:
2009 2008
£m £m
Plans’ liabilities at beginning of period (26,846) (28,563)
Current service cost (494) (699)
Past service cost - -
Curtailment costs* (33) (29)
Finance cost (4,734) (2,509)
Employee contributions (166) (164)
Actuarial gain (recognised in SORIE) 1,397 3,125
Benefits paid 1,029 993
Plans’ liabilities at end of period (26,847) (26,846)
*The curtailment costs in the income statement are recognised on a consistent basis with the associated compensation costs. Estimates
of both are included, for example, in any redundancy provisions raised, The curtailment costs above represent the costs associated with
those people paid compensation in respect of redundancy during the accounting period. Such payments may occur in an accounting
period subsequent to the recognition of costs in the income statement
Changes in the fair value of the plans’ assets are analysed as follows:
2009 2008
£m £m
Plans’ assets at beginning of period 23,923 23,578
Company contributions paid 824 918
Movement in company contributions accrued 1 (7)
Company contributions prepaid in 2008 for 2009 50 (50)
Employee contributions 166 164
Finance income 1,620 1,640
Actuarial loss (recognised in SORIE) (5,484) (1,327)
Benefits paid (2,029) (993)
Plans’ assets at end of period 20,071 23.923
e) History of experience gains and losses
The cumulative amount of actuarial gains and losses recognised since transition to IFRSs at 29 March 2004 in the statement of recognised
income and expense is £3,194m loss (2008 £890m gain). The Directors are unable to determine how much of the pension scheme deficit
recognised in transition to IFRSs is attributable to actuarial gains and losses since inception of the pension schemes. Consequently, the
Directors are unable to determine the cumulative amount of actuarial gains and losses that would have been recognised in the statement of
recognised income and expense between inception of the pension schemes and transition to IFRSs
2009 2008 2007 2006 2005
£m £m £m £m £m
Fair value of assets 20,074 23,923 23,578 21,847 17.357
Present value of liabilities (26,847) (26,846) (28.563) (27.435) (21,315)
Deficit in schemes (6,776) (2,923) (4,985) (5,588) (3,958)
2009 2008 2007 2006 2005
£m £m £m £m £m
Experience adjustment on assets (5,481) (1.327) 172 3,421 1,043
Experience adjustment on liabilities (10) (169) (422) (161) (302)
91
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Royal Mail Holdings plc
27. Share capital
Authorised 2009 2008
£ £
Ordinary shares of £1 each 100,000 100,000
Special Rights Redeemable Preference Share (Special Share) of £1 each 1 1
Total 100,001 100,001
Issued and called up 2009 2008
£ £
Ordinary shares of £1 each 50,005 50,005
Special Rights Redeemable Preference Share (Special Share) of £1 each a a
Total 50,006 50,006
The Special Share can be redeemed at any time by its holder (the Secretary of State for Business, Enterprise and Regulatory Reform),
subject to such redemption being compliant with the Companies Act 1985. The Company cannot redeem the Special Share without the
prior consent of its holder. No premium is payable on redemption.
On distribution in a winding up of the Company, the holder of the Special Share is entitled to repayment of the capital paid up on the
Special Share in priority to any repayment of capital to any other member. The Special Share does not carry any rights to vote.
Under section 63(7) of the Postal Services Act 2000, for the purposes of the Companies Act 1985, certain shares issued shall be treated
as if their norninal value had been fully paid up
Under sections 72 and 74 of the Postal Services Act 2000, the Secretary of State for Business, Enterprise and Regulatory Reform may
issue directions to the Company which, depending on the direction issued could result in the recognition of a distribution.
92
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28. Total equity
Fersign quiy
Financial Rural Gurreney holder
fAssets Network Translation Hedging Other I= ofthe Teta
Reserve Reserve Reserve Reserve. Reserves I parent eauly
fm em fm em em I tm tm
‘At 34 March 2008 10 36 6 27 47 (244) 3 (261)
Lass for the period - (232) - - - - - (232) 3 (229)
srreny net rvesnerds 8s * : Py
‘tuarial loss on defined benefit schemes (4,084) (4,084) - (4,084)
fas on cash ow ede deferred ito
ty 8 8 - A
fans on cash ow hedaes released ftom
fautyto ncome - - - - @ . 0 : )
fans om cash ow hedaes released ftom
sets, - - - - - (14) - (14) - (14)
hasty - - W - - - - ” : ”
Recognised (expense)/ income for the
period = (6,504) 3 - 88 (as) - (4,438) 3 (4,45)
Transfer from Rural Network Reserve = 36 = (36) = - ~ : - a
‘At 29 March 2009 430 (5,331) 23 : 157 12 47 (4,662) 6 (4,656)
Foren Eity
tm tm fm tm in fm tm I tm im im
‘At 26 March 2007. 430, (2,775), 30. 6. (5), AT (2,267) 3 (2,264)
oft forthe period 135 135 135
tual gues on dened benettseemes = 798 ; ; I a8 1798
a 36 x x
tt neome ; - - - - ) . fy) . ft)
assets - (a) a) a)
ins an financal assets deferred into
ty - B B B
[Taxation on items taken directly to equity, = (a5) (3) - - - - (18) - (18)
Recognised income fo the period - ame 0 - 8 » =I 2023 I 2023
Alocation to Rural Network Resewe uso 150
Transfer om Rua Network Resene 150 50
Trrsfr of terest incre Ral
Netware Reserve ©. 6
At 30 March 2008 430, (863) 10 36. 69 27 47 (244) 3 (241)
Rural Network Reserve
The Rural Network Reserve was created by Post Office Limited, following directions issued by the Secretary of State under section 72 of the
Postal Services Act 2000 (the Act), The amounts allocated to this Reserve are applied as if they were profits available for distribution. The
purposes for which the Rural Network Reserve may be utilised are stated in the directions issued, and principally relate to the maintenance of a
rural network of post offices. A total of £780m has been used from this Reserve towards the maintenance of a rural network between March
2003 and the end of the 2008-09 financial year. There will be no further amounts allocated to this Reserve which has now therefore, been
fully utilised
93
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28. Total equity (continued)
Interest
The transfer of interest relates to income recorded in the income statement, which has been earned on the assets that support the Rural
Network Reserve.
Financial Assets Reserve
The Financial Assets Reserve is used to record fair value changes on available for sale financial assets.
Foreign Currency Translation Reserve
The Foreign Currency Translation Reserve is used to record the gains and losses arising from 29 March 2004 on translation of assets and
liabilities of subsidiaries denominated in currencies other than the reporting currency
Hedging Reserve
The Hedging Reserve is used to record gains and losses arising from cash flow hedges since 28 March 2005.
Other Reserves
Other Reserves of £47m (2008 £47m) comprise £2m (2008 £2m) unrealised gain on First Rate Exchange Services Holdings Limited, a joint,
venture transaction, and £45m (2008 £45m) relating to unrealised gains on Midasgrange Limited, an associate company.
29. Commitments
Operating lease commitments
The Group is committed to the following future minimum lease payments under non-cancellable operating leases as at 29 March 2009:
Vehicles
Land and Buildings and equipment IT equipment Total
2009 2008 2009 2008 2009 2008 2009 2008
£m £m £m £m £m £m £m £m,
Within one year 140 129 22 27 26 27 188 183
Between one and five years 443 417 26 29 34 53 503 499
Beyond five years 583 640, 3 3 - - 586 643
Total 1,166 1,186 $1 59 60 80 1,277 1,325
Existing property leases have an average term of 12 years and any new leases entered into generally have a 15-year term with a 10-year
break clause, Vehicle leases generally have a term of between 3 and 7 years, depending on the asset class, with the average term being 4
years. The existing leases have an average term remaining of 1 year. There are two IT contracts, one expiring within a year and one with a
term of 10 years with 4 years remaining at the balance sheet date
Finance lease and hire purchase commitments
; 2009 2008,
Present value Present value
Minimum of minimum Minimum of minimum
payments lease payments payments lease payments
£m £m &m £m
Within one year 33 29 12 10
Between one and five years 84 7 43 36
Beyond five years — a a gL 7
Total minimum lease payments 124 140 63 53
Less amounts representing finance charges (14) : (20) :
Present value of minimum lease payments 110 110 53 53
The Group has finance lease contracts for vehicles, property and equipment. The leases have no terms of renewal, purchase options or
escalation clauses and there are no restrictions concerning dividends, borrowings or additional leases. Vehicle leases have a term of between 2
and 5 years, depending on the class of vehicle, with the average term being 3 years. The property lease is for a 15 year term and the
equipment lease for an average of 7 years
Capital commitments
The Group has commitments of £193m at 29 March 2009 (30 March 2008 £222m), which are contracted for but not provided in the
accounts,
94
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30. Related party transactions
The ultimate parent (the Company) and principal subsidiaries
Royal Mail Holdings plc is the ultimate parent company of the Group. The consolidated financial statements include the financial statements
of Royal Mail Holdings plc and the principal subsidiaries listed in the following table.
Company Principal activities Country of % equity interest
incorporation
2009 2008
Royal Mail Group Ltd Mails and parcels services United Kingdom 100 100
Post Office Limited Counter and retail services United Kingdom 100 100
Royal Mail Investments Limited Holding company United Kingdom 100 100
General Logistics Systems BV. Parcel services Netherlands 100 100
Royal Mail Estates Limited Property holdings United Kingdom 100 100
Romec Limited Engineering services United Kingdom 51 51
iRed Partnership Limited Document management services United Kingdom 100 100
Royal Mail Holdings ple is the immediate parent company of Royal Mail Group Ltd. The remaining subsidiary companies listed above have Royal
Mail Group Ltd as their immediate parent company.
iRed Partnership Limited was formerly known as iRed Redefining Document Management Ltd, until its name change on 31 July 2008.
Joint venture
The Group's 50% interest in First Rate Exchange Services Holdings Limited, a company registered in the United Kingdom is held by Post Office
Limited. The company's principal activity is the provision of Bureau de Change.
Associates
The following companies are the principal associates of the Group
Principal activities Country of
incorporation % Ownership
Company 2009 2008
Quadrant Catering Limited Catering services United Kingdom 54 51
Camelot Group ple National lottery United Kingdom 20 20
G3 Worldwide Mail NV. (Spring) Mail services Netherlands 26.5 245
Midasgrange Limited Financial services United Kingdom 50 50
The majority of the Board and voting power in Quadrant Catering Limited is held by the Group's partner, hence it is not a subsidiary.
Management control lies with the Bank of Ireland partner in the operation of the Midasgrange Limited company and therefore the company is
not a joint venture.
With the exception of Midasgrange Limited, for whom the Group's investment is held by Post Office Limited, the investment in the associate
companies listed above is held by Royal Mail Group Ltd
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Royal Mail Holdings plc
30. Related party transactions (continued)
Related party transactions
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During the year the Group entered into transactions with related parties. The transactions were in the ordinary course of business and
included administration and investment services recharged to the Group's pension plan by Royal Mail Pensions Trustees Limited. The
transactions entered into and the balances outstanding at the financial year end were as follows:
Amounts Amounts
Purchases/ owed from related owed to related
Sales/recharges to —_—recharges from party including party including
related party related party outstanding loans _— outstanding loans
2009 2008 2009 2008 2009 2008 2009 2008
£m £m £m £m £m £m £m £m
Royal Mail Pension Plan 10 9 - - - - - -
Quadrant Catering Limited - - 36 40 - - 3 9
Camelot Group ple 46 47 - - - 1 - -
G3 Worldwide Mail N.V. (Spring) - 1 8 9 9 10 2 1
Midasgrange Limited (restated) 41 44 - - 15 14 - -
First Rate Exchange Services
Holdings Limited Group 40 29 145 145 14 2 a 1
The companies listed above are joint ventures and associates of the Group with the exception of Royal Mail Pension Plan
The sales to and purchases from related parties are made at normal market prices. Outstanding balances at the year end are unsecured,
interest free and settlement is made by cash.
The above 2008 analysis for Midasgrange Limited has been restated to include amounts previously not reported in respect of administration
charges of £30m in ‘sales/recharges to’, and £4m accrued income in ‘amounts owed from’, the related party.
The Group trades with numerous Government bodies on an arm's length basis. Transactions with these entities are not disclosed owing to the
significant volume of transactions that are conducted
Separately:
the Group has certain loan facilities with Government (see note 20);
the Group has received the Social Network Payment from Government (see note 2), and
the Group has received a Government grant (see notes 2 and 7),
Key management compensation
2009 2008
£000 £000
Short-term employee benefits 3,024 3,166
Post-employment benefits (179) 851
Termination benefits - 500
Other long-term benefits 1,136 1,120
Total compensation earned by key management 3,981 5,637
Key management comprises Executive and Non Executive Directors of the Royal Mail Holdings plc Board.
HM Government is the Company's sole Shareholder and, accordingly, the Directors have no interest in the shares of the Company.
31. Events after the balance sheet date
On 6 May 2009 the Group increased its shareholding in the G3 Worldwide Mail N.V. (Spring) associate company from 24.5% to 32.45%. The
consideration is not material to the Group and due to the recent date of the transaction, the purchase price allocation has not yet been completed.
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Group five-year summary (unaudited)
Prepared or restated under IFRS
2009 2008 2007 2006-2005
Income statement £m &m, £m £m £m,
Revenue 9,560 9,388 9179 9,056 __—8.956
Operating profit before exceptional items 321 162 2330355 302
Operating exceptional items (149) (444) (243) (210) (277)
Operating profit/(loss) 172 (279) (10) 145 25
Non-operating exceptional items 1 58 118 67 67
Profit/loss) before interest 183 (221) 108212 92
Finance income and costs, including net pensions interest (134) 144 205 __100 75.
Profitloss) before tax 49 (77) 313312 167
Taxation (278) 212 (27) 83 (16)
(Loss\/profit after tax (229) 135 286395 151
2009 2008 2007 2006 = 2005
Cash flow statement £m Em. £m &m £m
Net (decrease)/increase in cash (255) 224 1 (61) (459)
Net (decrease)/increase in cash equivalents (118) (a5) 34 (118) 134
Net (decrease/increase in cash and cash equivalents (373) 209 35__(179) (25)
Prepared or restated under IFRS
2009 2008 20072006" 2005
Balance sheet £m &m £m £m Em.
Goodwill and intangible assets 286 240 207,174 152
Property, plant and equipment 1,886 1671 1619 159% 1,591
Other non-current assets, including those classified as held for sale 1,434 1.824 1528 $39 486
Net current (liabilities)/assets (385) (300) (60) 535 298
Non-current liabilities (7,872)__ (3,676) (5,558) (6,181) (4,565)
Net liabilities (4,656) (244) (2.264) _(3,339)__ (2,038)
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Parent Company accounts
Statement of Directors’ responsibilities in relation to the parent Company financial statements
The Directors are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations
Company law requires the Directors to prepare financial statements for each financial year. Under that law the Directors have elected to
prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting
Standards and applicable law). The financial statements are required by law to give a true and fair view of the state of affairs of the Company
and of the profit or loss of the Company for that period. In preparing those financial statements, the Directors are required to:
* select suitable accounting policies and apply them consistently;
© make judgements and estimates that are reasonable and prudent;
© state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in
the financial statements; and
© prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in
business.
The Directors are responsible for keeping proper accounting records that disclose with reasonable accuracy, at any time, the financial position
of the Company and enable them to ensure that the financial staternents comply with the Companies Act 1985. They are also responsible for
safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other
irregularities.
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independent Auditor's report to the members of the Company, Royal Mail Holdings pic
We have audited the parent Company financial statements of Royal Mail Holdings plc for the year ended 29 March 2009 which comprise the
balance sheet and the related notes 1 to 10. These parent Company financial statements have been prepared under the accounting policies set
out therein, We have also audited the information in the Directors’ Remuneration Report that is described as having been audited
We have reported separately on the Group financial statements of Royal Mail Holdings plc for the year ended 29 March 2009,
This report is made solely to the Company's members, as a body, in accordance with Section 235 of the Companies Act 1985 and the terms of
our letter of engagement. Our audit work has been undertaken so that we might state to the Company's members those matters we are
required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume
responsibility to anyone other than the Company and the Company's members as a body, for our audit work, for this report, or for the opinions
we have formed.
Respective responsibilities of directors and auditors
The Directors’ responsibilities for preparing the Annual Report and the parent Company financial statements in accordance with applicable
United Kingdom law and Accounting Standards (United Kingdom Generally Accepted Accounting Practice) are set out in the Statement of
Directors’ Responsibilities.
Our responsibility is to audit the parent Company financial statements in accordance with relevant legal and regulatory requirements and
International Standards on Auditing (UK and Ireland). The Company has also instructed us to audit the section of the Directors’ Remuneration
Report that has been described as audited
We report to you our opinion as to whether the parent Company financial statements give a true and fair view, and whether the parent
Company financial statements have been properly prepared in accordance with the Companies Act 1985. We report to you our opinion as to
whether the section of the Directors’ Remuneration Report that has been described as audited has been properly prepared in accordance with
the basis of preparation described therein. We also report to you whether, in our opinion, the information in the Directors’ Report is consistent
with the financial statements.
In addition we report to you if, in our opinion, the Company has not kept proper accounting records, if we have not received all the information
and explanations we require for our audit, or if information specified by law regarding directors’ remuneration and other transactions is not
disclosed
We read other information contained in the Annual Report and consider whether it is consistent with the audited parent Company financial
statements. The other information comprises only the Chairman's Statement and the Chief Executive's Statement, the Annual Review, the
Operating and Financial Review, the Directors’ Report, the Corporate Governance statement, the Internal Control statement, the unaudited part
of the Directors’ Remuneration Report and the Statement of Directors’ Responsibilities. We consider the implications for our report if we
become aware of any apparent misstatements or material inconsistencies with the parent Company financial statements. Our responsibilities
do not extend to any other information,
Basis of audit opinion
We conducted our audit in accordance with International Standards on Auditing (UK and Ireland) issued by the Auditing Practices Board. An
audit includes examination, on a test basis, of evidence relevant to the amounts and disclosures in the parent Company financial statements
and the part of the Directors’ Remuneration Report that has been described as audited. It also includes an assessment of the significant
estimates and judgements made by the Directors in the preparation of the parent Company financial statements, and of whether the
accounting policies are appropriate to the Company's circumstances, consistently applied and adequately disclosed
We planned and performed our audit so as to obtain all the information and explanations which we considered necessary in order to provide us
with sufficient evidence to give reasonable assurance that the parent Company financial statements and the part of the Directors’
Remuneration Report that has been described as audited are free from material misstatement, whether caused by fraud or other irregularity
or error. In forming our opinion we also evaluated the overall adequacy of the presentation of information in the parent Company financial
statements and the part of the Directors’ Remuneration Report that has been described as audited
Opinion
In our opinion:
© the parent Company financial statements give a true and fair view, in accordance with United Kingdom Generally Accepted
Accounting Practice, of the state of the Company's affairs as at 29 March 2009;
. the parent Company financial statements and the part of the Directors’ Remuneration Report to be audited have been properly
prepared in accordance with the Companies Act 1985;
© the part of the Directors’ Remuneration Report that has been described as audited has been properly prepared in accordance with
the basis of preparation as described therein; and
© the information given in the Directors’ Report is consistent with the parent Company financial statements.
Ernst & Young LLP
Registered auditor
London
13 May 2009
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Parent Company balance sheet
at 29 March 2009 and 30 March 2008
2009 2008
Notes £m £m
Fixed assets
Investments in subsidiaries 4 3,784 3,784
investments in pension escrow 5 940 909
Total net assets 4,724 4,693
Capital and reserves
Share capital 8 - -
Share premium 9 430 430
Reserves 9 18 1
Profit and loss account 6/9. 4,276 4,252
Shareholder’s funds 4,724 4,693
The accounts on pages 100 to 102 were approved by the Board of Directors on 13 May 2009 and signed on its behalf by:
Adam Crozier
100
Jan Duncan
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Notes to the parent Company accounts
1. Parent Company accounting pol
The following accounting policies apply:
Financial year
The financial year ends on the last Sunday in March and, accordingly, these accounts are made up to the 52 weeks ended 29 March
2009 (53 weeks ended 30 March 2008)
Basis of preparation
The parent Company's financial statements were authorised for issue by the Board on 13 May 2009
The accounts on pages 100 to 102 have been prepared in accordance with applicable UK Accounting Standards and law, including the
requirements of the Companies Act 1985. Unless otherwise stated in the accounting policies below, the accounts have been prepared
under the historic cost accounting convention.
In making an assessment on Royal Mail Holdings plc's ability to continue as a going concern, the Directors have considered the
assessments made by the subsidiaries Royal Mail Group Ltd and Post Office Limited, These are set out in note 2 to the Group accounts
On this basis the Directors have concluded that it is appropriate that the Royal Mail Holdings plc company accounts have been prepared
‘on a going concern basis.
Royal Mail Holdings plc {the Company) has not presented its own profit and loss account, as permitted by the Companies Act s230 (3).
However, the results of the Company for the year are disclosed in notes 6 and 9 to the accounts.
The Company has taken advantage of paragraph 2D of FRS 29 (IFRS 7) Financial Instruments: Disclosures and has not disclosed
information required by that standard, as the Group's consolidated financial statements in which the Company is included, provide
equivalent disclosures for the Group under IFRS 7
No new UK Accounting Standards, which affect the presentation of these accounts, have been issued.
Impairment reviews
Unless otherwise disclosed in these accounting policies, fixed assets are reviewed for impairment if events or changes in circumstances
indicate that the carrying value may be impaired. The Company assesses at each reporting date whether such indications exist. Where
appropriate, an impairment loss is recognised in the income statement for the amount by which the carrying value of the asset (or cash
generating unit) exceeds its recoverable amount, which is the higher of an asset's net realisable value and its value in use.
Investments in subsidiaries
Investments in subsidiaries within the Company's accounts are stated at cost less any accumulated impairment losses. The opening and
closing carrying value relates solely to the Company's investment in Royal Mall Group Ltd, a 100% subsidiary of the Company. Royal
Mail Group Ltd is the only direct shareholding held by the Company,
Investments in pension escrow
Investments in pension escrow are financial assets within the scope of FRS 26 ‘Financial Instruments: Recognition and Measurement.
The investments are a combination of short-term deposits and long-term investments which mature between 8 days and 47 years but
have been included within fixed assets as the investments have been provided as security to the Royal Mail Pension Plan in support of
the 17 year deficit recovery period from March 2006
The investments comprise short-term deposits with a bank, Treasury bills and gilt edged securities
The bank deposits are non-derivative assets that are neither held for trading nor quoted in an active market and therefore classified as
‘loans and receivables’ for measurement purposes under FRS 26 (Financial instruments: Recognition and Measurement). The
investments are initially recognised at fair value, being the amount deposited. The investments accrue interest, thereby increasing the
carrying value of the investments. This interest is included in the reported profit/(loss) for the year. The investments are derecognised
when they mature
Treasury bills, index-linked gilt edged securities and conventional gilt edged securities are classified as available for sale financial
instruments on the basis that they are quoted investments that are not held for trading and may be disposed of prior to maturity. The
investments are initially recognised at fair value, being the purchase price. After initial recognition, interest is included in the reported
profit/(loss) for the year, using the effective interest rate method and the assets are measured at fair value with gains or losses being
recognised in the Financial Assets Reserve until the investment is derecognised
Contingent liabilities
Contingent liabilities are not disclosed if the possibility of tosses occurring is considered to be remote.
2. Directors’ emoluments
The Directors of the Company are not paid fees by the Company for their services as Directors of the Company. The Directors of the
Company are paid fees by other companies of the Group. These emoluments are disclosed in the Group accounts.
3. Auditor's remuneration
The auditor of the Company is not paid fees by the Company. The auditor of the Company is paid fees by the other companies of the
Group. This remuneration is disclosed in the Group accounts.
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4, Investments in subsidiaries
Cost Impairment 2009 2008
£m £m £m £m
At 31 March 2008 and 26 March 2007 4,160 (376) 3,784 3,784
At 29 March 2009 and 30 March 2008 4,160 (376) 3,784 3,784
5. Investments in pension escrow
2009 2008
Average Average
effective effective
rate 2009 rate 2008
% £m % £m
Short-term deposits - bank - - 52 159
Treasury bills 0.4 217 54 543
Gilt edged securities (index linked) 42 601 37 180
Gilt edged securities (conventional) 48 122 48 27
Investments in pension escrow 940 909
6. Profit and loss account
The Company is a non-trading company. The profit for the period relates to income from the investments in pension escrow of £17m
(2008 £48m) and a tax credit of £7m (2008 Eni)
7. Taxation
A tax charge of £7m (2008 £nil) has been taken to the Financial Assets Reserve, reflecting the tax liability on the fair value changes on
available for sale financial assets.
A tax credit of £7m (2008 fnil) has been taken to the profit and loss account, reflecting the sheltering of that tax liability by losses of
other Group companies.
8. Share capital
Details of the share capital are disclosed in the Group accounts in note 27.
9. Shareholder’s funds
Profit and Financial
Share loss Assets 2009 2008
premium account Reserve Total Total
£m £m £m £m £m
At 31 March 2008 and 26 March 2007 430 4,252 1 4,693 4,634
Profit for the year . 24 . 24 48
Taxation on items taken directly to reserves - - a) (7) -
Gains on financial asset investments. = = 14 14 i
At 29 March 2009 and 30 March 2008 430 4,276 18 4,726 4,693
Financial Assets Reserve
The Financial Assets Reserve is used to record fair value changes on available for sale financial assets.
10. Charges
Details of charges registered over the assets of the Company are contained in the Group accounts in notes 20 and 25
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Forward Looking Statements
This document contains statements concerning the Group's business, financial condition, results of operations and certain of the Group's
plans, objectives, assumptions, projections, expectations or beliefs with respect to these items.
The Company cautions that any forward looking statements in this document may and often do vary from actual results and the
differences between these statements and actual results can be material. Accordingly, readers are cautioned not to place undue reliance
on forward looking statements. The Company undertakes no obligation to release publicly the result of any revisions to these forward
looking statements that may be made to reflect events or circumstances after the date of this document, including, without limitation,
changes in the Group's strategy, or to reflect the occurrence of unanticipated events.
By their nature, forward looking statements involve risk and uncertainty because they relate to events and depend on circumstances that
will occur in the future. Such forward looking statements should, therefore, be considered in light of various important factors that could
cause actual results and developments to differ materially by those expressed or implied by these forward looking statements. These
factors include, among other things: the impact of competitive products and pricing; the occurrence of major operational problems; the
loss of major customers; limitations imposed by the Group's indebtedness; undertakings and guarantees relating to pension funds;
contingent liabilities; risks of litigation and risks associated with the Group's overseas operations.
Corporate Information
Registered Office and Group Head Office
Royal Mail Holdings ple
148 Old Street
LONDON
ECIV 9Ha
Registered No: 4074919
Royal Mail, the Cruciform, the colour red, Parcelforce Worldwide and the Parcelforce Worldwide logo are registered trademarks of
Royal Mail Group Ltd. Post Office and the Post Office symbol are registered trademarks of Post Office Limited. Report and Accounts
2009 © Royal Mail Group Ltd 2009. All Rights Reserved
Corporate website
Additional corporate and other information can be accessed on the following website (www.royalmailgroup.com). Information made
available on the website is not intended to be, and should not be regarded as being, part of the accounts
The maintenance and integrity of the Group's websites is the responsibility of the Directors; the work carried out by the auditor does not
involve consideration of these matters and, accordingly, the auditor accepts no responsibility for any changes that may have occurred to
the financial statements since they were initially presented on the website
Auditor Actuaries
Emst & Young LLP Watson Wyatt Limited
1 More London Place Watson House
LONDON London Road
SE1 2AF REIGATE
Surrey
RH2 9PQ
Solicitors Consumer Body
Slaughter and May Consumer Focus
1 Bunhill Row 4" Floor
LONDON Artillery House
Ecay aw Artillery Row
London
SWIP 2RT
Regulator (Postcomm)
Postal Services Commission
Hercules House
6 Hercules Road
LONDON
SE17DB
103