FUJITSU CONFIDENTIAL
FUJ00117228
FUJ00117228
oe)
FUJITSU Division Review - Actions
Division: Private Sector
Division
Director: Stephen Long
Date of this th Date of last th
review: 26" March 2012 awaave 20" February 2012
Attendees: I &la Bennett; Gavin Bounds; Steve Clayton; Amanda Craib; Maz Kostuch; Stephen Long;
* I Paul Patterson; Gareth Pugh; Duncan Tait
Copies: Business Assurance; Paul Brown; Pete Jeram
Action No. I Actions from last review Actionee Due Date
Prepare for Rod Vawdrey to be signatory to POL HP&BB
contract when he is here in UK
Feb-01 Update 22/03: email from S Long— Duncan Tait had dinner SL/MK 27" February
with Paula Vennells and Alice Perkins. Contract not ready
for signature.
Look into the HPC deal loss that was not anticipated Before next
Feb-02 Update 22/03: email from S Long — Deal lose to Savvis due SL review
to better technical solution and price.
SL to speak to Joel O'Halloran about plans to run Ford out of
Feb-03 UK&l. Ensure FAI can resource it if it goes to them. SL Before next
Update 22/03: email from S Long- Account is not ready to review
be transferred to us as yet.
Do a Deep Dive on Boots eMar opportunity. Ensure it is a real Within 1
Feb-04 opportunity on which we should be spending bid budget PP week
Update 23/03: email from P Patterson- Complete Closed
7 DT to speak to Alex Carey (Boots) on Thursday 23 Feb to rd
Feb-05 contribute to Boots e-Mar scrutiny oT 23" Feb
Ensure that all of the opportunities that are or will go into the
Pipeline are properly qualified as a result of PP and SL working
together. Present back to DT.
Feb-06 Update 23/03: email from P Patterson — weekly major PP/SL Within 2
pursuit sheet issued. Weekly deal updates used to weeks
test/shape. H1 pipeline being tested with SL.
Update 22/03: email from S Long— Ongoing. Will present
back to DT at next review
Update PSD Risk chart with Centrica in this pack and the CGC Today
Feb-07 pack MKIAC Closed
Qualify the deal list (for this quarter) and bring back for review in Within 2
Feb-09 two weeks (at same time as the rest of the pipeline) PP/SL weeks
Update 23/03: complete Closed
Update 22/03: email from S Long - Ongoing
Feb-10 _ I Qualify the revenue list and review within PSD only st I Bomore nent
Update 22/03: email from S Long - Complete Closed
Page 1 of 5
FUJITSU CONFIDENTIAL
FUJ00117228
FUJ00117228
oe)
FUJITSU Division Review - Actions
Feb-11
Proceed speedily with appointments
Update 22/03: email from S Long - Complete
SL
Before next
review
Closed
~ Action No.
Actions from last review
Actionee
Due Date
Jan-01
GP to provide detail behind this statement “G4S TUPE:
Originally 80 people in scope, now only 9 through our challenge
of the Getronics in scope list. Remaining 9 all have roles
identified in Fujitsu posttransfer”
Update 25/01/12 Maz Kostuch - in summary the 80 was at
best a punt from Getronics on the staff involved with the
G4S estate. The 9 heads we are looking at are all fulltime
and key resources which we and G4S have agreed are the
right names. If your concern was are we getting the right
resources to support the solution then infrastructure wise
much of what we now operate is newly built so we have the
skills and knowledge. In the network space we have
secured within the 9 heads specifically one guy who has
been key to helping us resolve many of the integration
issues. Applications support is with G4S so these skills and
responsibility reside with them.
GP
ASAP
Closed
Jan-02
Focus on building next year's pipeline and getting to £650m TCV
this year
Update 17/02: email from SL-— Completed — TCV this year
will be approximately £600m now RBSI has slipped to next
year
SL
Now
Closed
Jan-03
Do not compromise forward business by giving up indexation
rights
Update 17/02: email from SL-— Completed — Indexation
rights will be preserved
SL
Before April
Closed
Jan-04
PMO piece on Ford is the issue. SC wants to review
GP
ASAP
Action No.
Actions from last review
Actionee
Due Date
Dec-01
Dorian, Steve, John and PP to speak directly to Sales and
Account people to ensure they put opportunities into SFDC
PP
From now
Dec-02
RT to speak to Dave Ibbotson about pushing BP/IBM (£6m)
harder
Update 17/02: email from SL - No chance for BP/IBM this
year
SL
ASAP
Action No.
Outstanding Actions — From Previous Reviews
Actionee
Due Date
Nov-01
Identify where in solution design and costing in bids the costs for
securtiy were missed in both G4S and Centrica.
Update 30/11: email from M Kostuch - in both cases the
original solution was to manage alerts via a manual log. The
security team have now advised that they need to use a tool
to trap and manage the alerts which has created additional
cost in terms of licences and implementation.
MK
Next Review
Page 2 of 5
FUJITSU CONFIDENTIAL
FUJ00117228
FUJ00117228
oe)
FUJITSU Division Review - Actions
Nov-05
Come back with firm numbers on all PSD Programes— full cost
to completion vs CAR.
Update 09/12: email from G Pugh- in progress. Will be
available w/c 12/12
GP
Next Review
Ongoing
Oct-02
Need to understand and obtain a cross region view of what we
need to do to drive the cost of delivery down to hit good margins.
Neeed to feed this into the Service Line Exec’s to establish a
programme to address the cost chellenges which we have seen
in some recent bids we have lost.
JS
ASAP
Oct-05
We need to ensure we have a standard methodology, toolset
and processes for our project and programme management.
This must not get lost as we start to split the P&PM community
across multiple service lines/ring fenced accounts. Needs to be
built into the workstream plan.
Update: 15/11: A review with PSD and GBD was held 15th
November where what is currently available was shared and
actions agreed as part of the continual road to improve
what we will mandate in the future.
Update 24/10: Email from P Jeram - we do have standard
methodology, we need to ensure it is more visible, simple to
find and follow, and mandated through the service lines.
Community ownership definition is part of the transition
and needed to be defined/agreed. We will arrange a review
with the GBD/PSD PM owners Rob and Maz, to share what
exists and take input on where usage can be simplified.
Update 24/10: Email from S Clayton — Finance staff are
being asked to perform support tasks that should be
performed by the PM Community. I am recruiting a Head of
Project and Contract Accounting this quarter to set up the
new Centre of Excellence. I suggest Chris B, Pete J, Maz K
work with Rob and Amanda to agree scope and seta
standard financial management approach for all UK&l progs
and projects.
PJ
AS
appropriate
Ongoing
Jul-04
Develop Retail and Retail Banking strategies in order to defend
and grow across markets.
Update 17/02: email from SL - Strategies drafted — to be
reviewed and updated when new CE’s for each sector are in
place. Expected early Q1 12.
SL
Update at
next review
Ongoing
Action No.
I Actionee
Nov-02
Come back with revised OPPL forecast.
Update 09/12: email from G Pugh- closed — in revised BU
pack 9/12
GP
Within 1
week
Closed
Nov-03
Come back with improved pipeline forecast.
Update 09/12: email from G Pugh- closed — in revised BU
pack 9/12
GP
Within 1
week
Closed
Nov-04
Come back with improved revenue forecast.
Update 09/12: email from G Pugh- closed - in revised BU
pack 9/12
GP
Within 1
week
Closed
Oct-01
Orders forecast for Q3 is £235m. Please provide monthly split to
Steve Clayton.
GP
NOW
Closed
Oct-03
Pipeline by account still needs more work. A more thorough
picture to be presented at the next review.
RT
Next Review
Closed
Page 3 of 5
FUJ00117228
FUJ00117228
FUJITSU CONFIDENTIAL
(2)
FUJITSU Division Review - Actions
Oct-04 —_I Provide a view of any deals we could pull forward into this FY. pt I Next Review
Debt — how do we get Tesco and Birds Eye back under control? Next Review
Septb-05 Update 19/10: email from Gareth Pugh- BEIG now current GP Closed
- Tesco still ongoing
Septb-06 Tesco — can we look at the stocking policy jointly with TSD? GP Next Review
Update 19/10: email from Gareth Pugh— Ongoing Closed
RBS savings (£2.7M) — review the plan at a more granular detail
Septb-04 eg the what/who/when. cP Next Review
Update 19/10: email from Gareth Pugh - Deep Dive review Closed
scheduled for 04/11
RT meeting with Shell on 17" September. Likely outcome is Following the
Septa-01 mutual exit. RT to agree the position with DT and SC. RT 17" Sept
Update 21/09: Outstanding — discussions with customer Closed
ongoing; next update expected in 2 weeks time
Meeting this afternoon (5" September) re Apps. Document a
plan following the meeting and then track against it. Within 2
Septa-03 Update 21/09: Plan being prepared following Apps meeting RT weeks
with RT Closed
Update 30/09: Ongoing
Need to drive more Technology sales through existing accounts.
Need to work it into our governance e.g. view of technology
pipeline and closure plans. To be discussed on the DT Friday ASAP.
Septa-06 I call. RT Closed
Update 21/09: Ongoing - TSD Pipeline in 22nd Sept pack
Update 30/09: Ongoing
H3G — can we confirm that they are actually authorised to do the
Septa-08 deal as they are reluctant for us to go to the parent for guarantee pp ASAP.
against their weak balance sheet. Closed
Update 21/09: Ongoing - still not closed
Update at
Jul-02 Review role and need for Gold Team in the new organisation. GB next review
Closed
Jul-05 Cover off Apps, Sales & Pipeline and NSD sales and pipeline. GP Next Review
Update 19/10: email from Gareth Pugh— Ongoing Closed
Ensure that someone from TSD works with PSD to establish
product targets in each Account.
Update 19/8: Jeremy Gifford has set up a meeting in early ASAP
Jul-07 September with Adam Tanner/Yvonne Bailey to agree RT Closed
appropriate product target for PSD accounts. Will share
with BUD’s when this is done and track with monthly actual
report, per May09 action.
Track effect of new controls on expenditure to enable reporting
on progress. For next
June-06 Update 26/7 - Work commenced with UK/ Finance team to GP review
identify key criteria to measure. Will then engage with Closed
“Arundel” team to start measuring progress
Page 4 of 5
FUJITSU CONFIDENTIAL
FUJ00117228
FUJ00117228
oe)
FUJITSU Division Review - Actions
May-04
Identify what is happening with the next wave of RBS VCS
programme.
Update 29/06: Low business follow through on planned
deployments is impacting roll-out. Business engagement team
is being strengthened to focus on building more robust rol-out
plans with completion of all user vetting before inclusion in plan.
Status 8/7: Total migrations to date are approximately 2,000.
A commitment has been given to Tony Stennett and Mike
Errington that a further 4,000 will be migrated in July and
9,500 in August. Plans have been developed and agreed
with the Bank to change the approach to migrations, this
will begin to show an impact from next week.
A separate workstream has been established to address
and engage on commercial issues a ToR has been
established for this. Fujitsu is putting forward a robust
defence of its commercial position and will be challenging
the bank regarding obligations and dependencies it has
failed to deliver that contribute to the disappointing
migrations numbers.
Additional check points have been set up to review number
of migrations and commercial position - 3 times weekly.
RT
For next
review
Closed
May-10
Provide analysis of Ford Account at next review.
Update 29/06:Ford Strategy review planned for Mid July
RT
At next
review
Closed
Apr-22
Identify what could we bring back in-house so that we sweat our
assets rather than giving work to suppliers?
Update 24/05: In progress
Update 01/09: Options for in-sourcing courier work
identified but subject to new T’s and C’s
Update 18/10: Email received from Maz Kostuch— Andy
Payne has reviewed the work we outsource and, until we
build a lower cost in-house capability, this is not an option.
Plans to bring this on stream are now before the Executive
team and, subject to approval, will present opportunities
next calendar year.
Andy
Payne/RT
/MK
Within a
month
Closed
Please direct any queries or updates to Business.Assurancet
Page 5 of 5