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FUJITSU
shaping tomorrow with you
Business & Application Services
Business Review
Post Office Account
Gavin Bell
17" April 2015
Version 1.0
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1. Reflecting on 2014/15 FUjITSU
saa
. A Challenging year but we delivered:
. £28.8mTCV, £73.5m rev and £32.1m margin @44%
: Bas revenue up 10% and Margin up 19% on sajoayzais
Target Post Office Account - First Gass performance - securing
extensions to multiple services
. Only 3 major incidents — Talk-Talk *2, KMS server
. Best Peak performance for whole of contract term
. Branch & Counter availability 3yr high of 99.85%
. Customer SAT 8.9 (will have 94 view later in the day)
. Uplift in Reference Data volumes by 34%
. Defect Management WIP stack down 33%
. MSC volumes increased by 25%
. PCI — achieved compliance & recognised by the
customer for deliverables
. Largest deployment of patches compared to previous *
years
. Belfast Refresh — no major service incidents and
Exemplar project for customer
. Business Critical Traffic now going through FCN
. Loss of EUC and Exit from Front Office
. 3 year contract extension negotiation
. 48 heads reduced from account
. Largest Global cloud customer
Navigate En
Route
Gah Updste Us
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2. Executive Summary FUJITSU
LS Ce (ae
. Highlights:
YTD deals:
+ Year end deals closed leading to £10m+ of orders in @ ee . 4 ice during March with oy
month ‘ + Very good service during March with exception of a
* 28.7m & 6.1m IAS11 signed Ld firewall service module outage - non contracted day @
+ Engineering CCN not signed in FY. Impact is Qideale: + Scheduled security patching completed within the e@
commercialising exit and reduction in obligations. Side > deadlines
letter sent. + Belfast refresh close down e
+ IPR + Belfast Refresh programme remains on track.
+ R&R Project green and seen as exemplary @ * Churn Rea e
* Global cloud : : .
+ Windows 2003 Server progressing with the planned
+ OBC subset extension signed r upgrade of 54 services on track @
Wins:Q4
* OBC extension agreed with POL commencing 1*
+ £2m value commitment — Await HPBB decisions ® April. Engineering exit of services completed 31* @
March 2015
+ POLSAP, Credence, Engineering, OBC, H/A £16m @
Organisation Ss
+ Asset Management Framework now managed via the
GDC @
+ Front Office and Network Tower DD started. @ Lost deals:
NA + Out of Hours Duty Manager role agreed with GDC. Go e@
+ — Offshoring analysis and study underway — first r Live expected end of June
delivery will be Out of Hours duty management. Total TCV / Revenue in Pipeline:
* Red Top issued in March providing Towers update to Q
+ Key roles loss increases risk on account — CISO, PD, + £50mTCV @ be followed by CaféVik communication April
Commercial @
Risks:
Lowlights
+ Towers Strategy and Atos influence on orders pipeline @ + None for March
Customer Satisfaction Finance Mar15 (£m)
CSIPICSAT:
ACT QIRF ACT QIRF
+ Complete CSIP Action Plan 2014/15. VoC Interviews planned April/May with POL r MTD MTD YTD YTD
+ CSAT process ongoing with Q3 score of 9 received. Next review due April 2015. @ + TCV 10.7 43 28.8 23.6 e@
Recognition + Revenue 85 78 73.6 72.8 e@
+ Gareth Jenkins recognised by Lesley Sewell for impeccable service & individual ‘
Solna @ + Margin 38 28 322 31.4 @
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3a. Financials March Actuals FUJITSU
¢ March MTD Actuals v Q1RF
Orders Variance -— £6.4m positive
— £1.9m BAS - due to £1.0m Test Rigs & associated Oracle licenses, £0.3m contract churn (mainly
CCN1408 GWS clients) & £0.6m additional project churn,
-— £4.2m MIS —- due to £0.9m Credence IBM licenses, £1.7m delay in signing the Credence upgrade
project, £1.0m additional base service extensions (POLSAP, Credence, OBC), £0.1m contract
churn & £0.5m project churn,
-— £0.3m N&T —- due to delay in approval of BNS project,
Revenue Variance — £0.7m positive
- £0.7m upside in MIS due to Credence IBM licenses pass through as a result of IBM audit,
Margin Variance — £0.9m positive
- £0.5m upside in BAS due to £0.3m T&M (both volume & margin %) on future releases, Belfast
Refresh 2 study & support for Credence & Engineering exit activity plus £0.2m additional margin on
Horizon Anywhere fixed price project first milestone,
- £0.4m upside in MIS due to £0.2m additional OBC variable charges, £0.1m from higher excess
engineering call charges & completion of the PINpad project & £0.1m from cost savings resulting
from reduced internal datacentre charges & some accrual releases,
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2015 2015 2015 2015
Post Office MTD Financial Summary (£k) Actual Qibudget_15 Actual Qi budget_15
Periodic Variance YTD Variance
Mar Mar Mar Mar
Net New Orders Received
PO_Contractt 10,707 6,397] 28,762 5,139)
Business and Application Services 5,255 1,875] 14,802 2,504
Managed Infrastructure Services 5.076 4,156) 12.716 2.814
Revenue
PO Contract? 8,482 664] 73,515 805]
Business and Application Services 4,020 2] 34,177 5
Managed Infrastructure Services 3,707 689) 30,082 829
Post Office - Contractt - Base Service 4,470 436 54,432 594
Business and Application Services 1,586 152 17,937 186
Managed Infrastructure Services 2,172 283 27,782 413
Post Office - Contract - Projects 4,012 1,002 19,143 989
Business and Application Services 2,433 624 16,240 594
Managed Infrastructure Services 1,535 405 2,300 416
Post Office - Contract - New Business (Fcast only) tO) 0 ) °
Business and Application Services 0 0 0 0
Managed Infrastructure Services 0 0 0 0
Post Office - Contract1 - Judgement (Fcast only) 0) (774) ° (74)
Business and Application Services 0 (74) 0 (74)
Managed Infrastructure Services 0 0 0
Margin
PO_Contractt 3071 923] 32,180 1,061
Business and Application Services 2,016 445] 14,339 395]
Managed Infrastructure Services 4,452 424) 14.488 533]
Post Office - Contracti - Base Service 2,211 680 24,976 942
Business and Application Services 730 146 8,019 249
Managed Infrastructure Services 4,210 489 13,943 592
Post Office - Contractt - Projects 1,560 7,204 881
Business and Application Services 1,286 6,321 908
Managed Infrastructure Services 242 545 (69)
Post Office - Contract1 - New Business (Fcast only) Oo) ° (75)
Business and Application Services 0 0 (375)
Managed Infrastructure Services 0 0 0
Post Office - Contract1 - Judgement (Fcast only) 0 (387) 0 (387)
Business and Application Services 0 (387) 0 (387)
Managed Infrastructure Services 0 0 0 0
Margin %
PO_Contractt aa 8% aa% 1%]
Business and Application Services 50% 11% 42% 1%I
Managed Infrastructure Services 39% 5% 48% 0%I
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. > . fo®)
3c. Finance: Latest View — Qtr 1 2015/16 FUJITSU
Apr Commitment Q1Budget_15 Apr Expected Outcome
Account Account
Total BAS I MIS I NTS I TPG [oo BAS I MIS I NTS I TPG
PO_Contracti - Month INet Orders (Adjusted) 02 041} O41) 00 - 02] 04; 641) 00 :
Commitment Revenue 47 24I 14) O7] 04 49I 26) 15I 06I 63
Operating Profit! 15 07]; 05] 02} O14 16] O8I G8 02) G4
(Loss)
May Commitment QiBudget_15 May Expected Outcome
Account Account
Total BAS I MIS I NTS I TPG [7 BAS I MIS I NTS I TPG
PO_Contracti - Month INet Orders (Adjusted) 16 06I 06] o2I 04 14] 03] 06] 04] 09
Commitment Revenue 42 19I 15] o7I 04 43I° 20) 45) 07) 04
Operating Profit /
15 07} 06] o2I 04 16] 08) 06] 02] 014
(Loss)
Jun Commitment Q1Budget_15 Jun Expected Outcome
Account Account
Total BAS I mis I NTS I TPG I- BAS I MIS I NTS I TPG
PO_Contracti - Month INet Orders (Adjusted) 04 o1I o1] 02 04]. 04) 64] 02)
Commitment Revenue 5.0 26} 15] o7I 04 52I 28I 16I o7I 04
Operating Profit /
20 14] 06] 02] 04 28; 11, G8; 02) Of
(Loss)
Commitment Q1Budget_15 Expected Outcome
Account Account
Total BAS I MIS I NTS I TPG I BAS I MIS I NTS I TPG
PO_Contract1 - Quarter INet Orders (Adjusted) 24 08} 07] O04] 04 16] 05) O07] 04] 00
Commitment Revenue 138 69} 44] 241] 04 144] 74] 46] 20] 04
Operating Profit! soI 25I 17] o6I 02 §2I 27I 17I 08I 02
(Loss)
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3d. Finance: Latest View - Qtr 1 Key Points FUJITSU
Key Points:-
¢ £0.5m reduction in RPI CCN (expected approval May) due to lower
RPI % than expected & application of Varied Index Charges,
* £0.6m increase in revenue due to additional activity & timing on
several projects — Belfast Refresh, Test Rigs, Atos Testers & BNS
study,
* £0.2m increase in margin associated with this project activity,
Additional Comment :-
* following Mar15 Y/E discussions with KPMG there will be a £0.3m
revenue & margin IAS11 related adjustment in Apr15 for BAS
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3e. Finance: Q1RF 2015/16 — Quarter1 FUJITSU
2016 2016 2016 2016 2016 2016
Post Office QTD Financial Summary (£k) Qtbudget_15 Qtbudget_15 Qtbudget_15 Qtbudget_15 — MTP_14v2 MTP_14v2
Periodic Periodic Periodic arp aro Variance
Apr May Jun Jun Jun Jun
Net New Orders Received
PO_Contractt 175 1,550 375] 2,400 157,453] (155,353)
Business and Application Services 113 613 113 838 82,289) (81,452)
Managed Infrastructure Services 53 628 53] 733 75,086 (74,364)
Revenue
PO_Contractt 664 ai5t 7994] 73,809 15,165] (1,356)
Business and Application Services 2411 1,883 2,600 6,893 6,473] 420)
Managed Infrastructure Services 4,437 4,452 1,527] 4.415 6,189} (4,774)
Post Office - Contract! - Base Service 3,209 3,209 3,209 9,626 9,293 334
Business and Application Services 1,432 1,432 1,432 4.297 4,223 73
Managed infrastructure Services 4,062 4,062 1,062 3,185 2,902 283
Post Office - Contract! - Projects 1,235 ma 194 2,150 356 2,394
Business and Application Services 841 313 261 1,414 356 1,058
Managed Infrastructure Services 292 307 382 980 0 980
Post Office - Contract - New Business (Fcast only) 221 221 221 662 13,995 (13,333)
Business and Application Services 138 138 138 413 2,115 (1,702)
Managed Infrastructure Services 83 83 83 250 5,868 (6.618)
Post Office - Contract! - Judgement (Fcast only) 0 0 770 770 (8,480) 9,250
Business and Application Services 0 0 770 770 (221) 991
Managed Infrastructure Services 0 0 0 0 (2,581) 2,581
Margin
PO_Contractt 1537 1,520 1,962] 5,019 4,933 ES
Business and Application Services 726 690 1,086 2,504 4,740 761
Managed Infrastructure Services 538 558 583] 1,679 2419 (740)
Post Office - Contract1 - Base Service 1,130 1,210 1,243 3,583 3,264 319
Business and Application Services 458 539 576 4,573 1,336 237
Managed Infrastructure Services 430 430 430 1,291 4,224 67
Post Office - Contract! - Projects 334 237 262 834 0 834
Business and Application Services 221 104 79 404 0 404
Managed Infrastructure Services 82 401 126 310 0 310
Post Office - Contract! - New Business (Fcast only) 67 67 67 202 573 gr)
Business and Application Services rt 41 a1 124 282 (158)
Managed infrastructure Services 26 26 26 78 47 Ey
Post Office - Contract1 - Judgement (Fcast only) 5 5 390 400 1,096 (695)
Business and Application Services 5 5 390 400 122 278
Managed Infrastructure Services 0 0 0 0 4,147 (1,147)
Margin %
PO_Contractt B% 31% 39% 36% ‘33% 4%I
Business and Application Services 30% 37% 42% 36% 27% 9%I
Managed Infrastructure Services. 37% 38% 38%] 38% 39% ~1%}
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2016 2016 2016 2016 2016 2016
Post Office QTD Financial Summary (£k) Qibudget_15 Qibudget_15 Qibudget_15 Qibudget_15 MTP_14v2 MTP_14v2
Periodic Periodic Periodic QTD aqTD Variance
Jul Aug Sep Sep Sep Sep
Net New Orders Received
PO_Contracti 675 175 475) 7,325 7,180) 145)
Business and Application Services 278 113 aig 803 701 102
Managed Infrastructure Services 223 53 53] 328 277 51
Revenue
PO_Contracti 4,167 4,322 4,463) 12,953 13,998) (71,045)
Business and Application Services 1,733 1,846 2,096} 5,676 5,769] 93)
Managed Infrastructure Services 1,568 1,589 1,572 4,729 5,901 (1,172)
Post Office - Contract - Base Service 3,199 3,199 3,199 9,598 9,266 331
Business and Application Services 1,432 1,432 1,432 4,297 4,223 73
Managed Infrastructure Services 1,053 1,053 1,053 3,158 2,875 283
Post Office - Contract - Projects 747 902 1,043 2,693 17 2,675
Business and Application Services 163 277 527 967 7 949
Managed Infrastructure Services 432 453 436 4,321 ty) 4,321
Post Office - Contract - New Business (Fcast only) 224 224 224 662 19,283 (18,620)
Business and Application Services 138 138 138 413 5,232 (4,819)
Managed Infrastructure Services 83 83 83 250 8,214 (7,964)
Post Office - Contract - Judgement (Fcast only) 0 0 0 ° (14,569) 14,569
Business and Application Services ) 0 0 ° (3,703) 3,703
Managed Infrastructure Services 0 0 0 0 (6,188) 5,188
Margin
PO_Contractt 7,542 7,597 7,633) 4772 4,886 (174)
Business and Application Services 656 692 755 2,102 1,738 365]
Managed Infrastructure Services 586 594 609] 4,789 2,416] 627)
Post Office - Contract - Base Service 1,232 1,262 1,280 3,774 3,423 351
Business and Application Services 542 570 584 1,696 1,456 240
Managed Infrastructure Services 446 445 465 1,367 1,273 84
Post Office - Contract - Projects 237 262 281 7380 ° 780
Business and Application Services 67 75 125 267 C) 267
Managed Infrastructure Services 114 122 118 355 0 355
Post Office - Contract - New Business (Fcast only) 67 67 67 202 790 (688)
Business and Application Services a 41 a 124 480 (357)
Managed Infrastructure Services 26 26 26 78 99 (21)
Post Office - Contractt - Judgement (Feast only) 5 5 5 15 673 (657)
Business and Application Services 5 5 5 15 (199) 214
Managed infrastructure Services ) 0 0 0 1,045 (1,045)
Margin %
PO_Contractt 37% 37% 37% 37% 35%] 2]
Business and Application Services 38% 37% 36%I 37% 30% 7%
Managed Infrastructure Services 37% 37% 39%I 38% 41% -3%
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2016 2016 2016 2016 2016 2016 2016
Post Office Annual Financial Summary (£k) Qtbudget_15 Qtbudget_15 Qibudget_15 Qtbudget_15 Qtbudget_15 — MTP_14v2 Q1budget_15
QTD at QTD QTD YTD YTD Variance
Jun Sep Dec Mar Mar Mar Mar
Net New Orders Received
PO_Contractt 2,100 1,325 1,525 2,025] 6,975 187,696] (150,721)
Business and Application Services 838 803 503 1,338] 3,480 82,964] (79,484)
Managed Infrastructure Services 733 328 828 658] 2,545 75,199] (72,654)
Revenue
PO_Contractt 13,809 12,953 12,477 10,867] 50,107 51,696] (1,589)
Business and Application Services 6,893 5,676 6,680 5,231] 24,481 24,075I 406]
Managed Infrastructure Services 4,415 4,729 3,499 3,307] 15,949 18,488 (2.539)
Post Office - Contract - Base Service 9,626 9,598 9,398 9,454 38,077 37,091 986
Business and Application Services 4,297 4,297 4,259 4,297 17,149 16,893 256
Managed Infrastructure Services 3,185 3,158 2,999 3,019 12,361 11,528 834
Post Office - Contractt - Projects 2,750 2,693 1,449 699 7,590 373 7,216
Business and Application Services 1,414 967 1,173 423 3,977 373 3,603
Managed Infrastructure Services 980 1,321 184 184 2,668 0 2,668
Post Office - Contract - New Business (Fast only) 662 662 860 715 2,900 72,745 (69,816)
Business and Application Services 413 413 479 512 1,815 18,473 (16,658)
Managed Infrastructure Services 250 250 316 104 920 30,737 (29,817)
Post Office - Contract - Judgement (Feast only) 770 ° 770 0 1,540 (58,484) 60,024
Business and Application Services 770 ° 770 0 1,540 (11,665) 13,205
Managed Infrastructure Services 0 0 0 0 0 (23,777) 23,777
Margin
PO_Contracti 5,003 4,756 4,737 4,268] 18,765 18,917 (154)I
Business and Application Services 2,486 2,087 2,482 2,055] 9,110 7,194] 1,916
Managed Infrastructure Services 1,679 1,789 1,455 1,404] 6,327 8,758] (2.430)
Post Office - Contract - Base Service 3,583 3,774 3,709 3,769 14,835, 13,682 1,154
Business and Application Services 1,873 1,696 1,682 1,730 6,681 5,822 859
Managed Infrastructure Services 1,291 1,387 4,284 1,206 5,228 5,043 185
Post Office - Contractt - Projects 834 780 382 282 2,278 ° 2,278
Business and Application Services 404 267 212 172 4,115 0 41,115
Managed Infrastructure Services 310 355 74 74 ait 0 811
Post Office - Contract1 - New Business (Feast only) 202 202 261 217 882 4717 (3,835)
Business and Application Services 124 124 144 153 545 2,178 (1,633)
Managed Infrastructure Services 78 78 98 34 288 1,366 (1,077)
Post Office - Contract - Judgement (Feast only) 385 ° 385 ° 770 518 252
Business and Application Services 385 0 385 ° 770 (606) 1,576
Managed Infrastructure Services ° ° 0 ° ° 2,349 (2,349)
Margin %
PO_Contractt 36% 37% 38% 39 37% 37% 1]
Business and Application Services 36% 37% 37% 30%] 37% 30%] 7%
Managed Infrastructure Services 38% 38% 42% 42%I 40% 47%I 8%)
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po_contract1 FY16/16 -Q1 FY15/16 -Q2
T [Operating ‘Operating
(Risks) and Opportunities (£m) Orders IRevenue! Profit/ Orders
— I_(los
Q1Budget_16
Latest View
Opportunities: i I i I
New Business: I i I I
POLSAP extension (1 year to Mar17) { i 05I 05 I
Credence extension (1 year to Mar17) { 0. 5I Os
POLSAP applications support (1 year to Mar17) I \ 15) 15 -
Betfast Refresh - completion CT 08) 06) 02 i 02 -I 08 02
TSS Extension (1 year to Mar18) 25.0! j I I 25.0 I
Beffast Refresh 2 i I 20.0] 8.0) 60] 20.0 6.0
New Business sub-total: 26.8) 06 02I 226 82) 6.0] 48.3 62
Operational: I i i I I
Headcount movements I j 0.4 04 - 02
Potential for additional PODG activity 04 0.4) 0.0 0.1) 00] 04 04
E&Y audit costs not contractual i i 0.0 I 0.0 - 0.0
Operational sub-total: 0.4 0.1] 0.1] 0.4) 0.3
it
03I_ 226 Gil 48.4) a9) 65
£2m operational efficiency 0.5) § @5) 5) 20} 4.0) (1.0)
Contractual obligations (0.1)I j I (0.1)I * -I (0.2)
Stranded costs (0.1) I I - - 1)
I I a °
New Busine: (0.7) =I (0.5) (0.6)I (2.0)! (1.3)
Operational: i i
TSS - Towers ramp down accelerated (0.0) I 0.1) (0.0)} (0.5)) (0.1)/ (0.0)
Operational sub-total: . (0.1), (0.0)
Total Risks. ~ ~ ~
Net New Business Risks & Opportunities
Net Operational Risks & Opportunities
Net Risks & Opportunities 5.5I 45.9] 78, 5.1
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£m.
po_contract1 FY15/16 -Q1 FY15/16 -Q2
‘Operating T ‘Operating i] Operating
(Risks) and Opportunities (£m) Orders Revenue Profit/ I Orders Revenue Profit/ I Orders Revenue Profit/
I (Loss) i I (Loss) i I (Loss)
Q1Budget_15 08 69 26] 08! 67 24
Latest View 06 74 ar 08 67 zi
Opportunities: I I
New Business: I I
POLSAP applications support (1 year to Mar17) I 45) - .
Belfast Refresh - completion CT 08 06 02 02, - 08 02
TSS Extension (1 year to Mar18) 12.0 I I - -
Belfast Refresh 2 I 20.0 60) 8.0. 6.0.
New Business sub-total; “128 06) 02) 215 6.0) 88) 62
Operational: I
Headcount movements / 04 I I 04 , 02
Potential for additional PODG activity 04 oo} 04 04 0.0 04 0.4
E&Y audit costs not contractual 0.0 I 00 +! 0.0
Operational sub-total: Z 04 041] 0.4 04) ol 04 0.3
Total Opportunities 428 07 Os; 216 83. 64 EX 65
(Risks): I I I
New Business: I I
£2m operational efficiency (0.7), (0.2), (0.2) I 2), 0.2) (03), (0.3)
Contractual obligations I (0.1)I I I (0.1) - (02)
New Business sub-total: : : ~~ e702)" (0.3) = (02) (0.3) (03) (0.5)
Operation: I I
I I
TSS - Towers ramp down accelerated (0.5) (0.4); (0.0) I @4)) 0) (0.1) (0.0)
Operational sub-total: - - - (08) 0.4) oy) 04) 0.0) (0.4) (0.0)
Total Risks (42) (2), _(@.3)I_ 000.2), (0.3) (04) (06)
‘Net New Business Risks & Opportunities :
Net Operational Risks & Opportunities (0.5)! 0.0) 01/04] ol 041} (0.4) 0.0, 0.2
Net Risks & Opportunities 1.6 04 00) 216 8.0 68, 33.2) 8.6, 5.9)
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3). Finance: 2015-16 Risks & Opps (MIS only) FUJITSU
£m
po_contract1 FY15/16 -Q1 FY15/16 -Q2
T ‘Operating T ‘Operating [Operating
(Risks) and Opportunities (£m) Orders I Revenue Profit/ I Orders Revenue Profit/ I Orders Revenue Profit/
i (Loss) (Loss) (Loss)
QiBudget_15 07, 44 17 0.3 47 18
Latest View 07 46 17 0.3 47 1.8!
Opportunities: i I I
New Business: /
POLSAP extension (1 year to Mar17) 05) 05,
Credence extension (1 year to Mar17) I 05) 05,
TSS Extension (1 year to Mar18) 11.0 I I 11.0
New Business sub-total: rr ee I 4.0 2 42.0
Operational: I I
Operational sub-total: i‘ a om : : : 2 ca :
Total Opportunities 11.0 0.0, 0.0 10 0.0 0.0) 12.0 0.0 0.0
(Risks): i I ;
New Business: I
£2m operational efficiency (0. n, (0. 2) (0.2) I (0.2) (0.2)} (0.7), (0.3)) (0.3)
Stranded costs I (0.1) I -I -I (0.1)
I I { 4 I
New Business sub-total: (0.7), (0.2) (0.3) = (0.2) (0.2)I (0.7) (0.3) (0.6)
Operational: I I
I I I
Operational sub-total: 7 = a : aI 7 : Bi “I :
Total Risks (0.7) (0.2) (0.3) 0.0) (0.2) (0.2) (0.7) (0.3), (0.5)
Net New Business Risks & Opportunities 10.3) (0.2) (0.3) 4.0 (0.2) (0.2)) 11.3 (0.3) (0.5)
Net Operational Risks & Opportunities 0.0 0.0) 0.0 0.0 0.0, 0.0 0.0 0.0 0.0
Net Risks & Opportunities 10302), (03) 10 2) 2) 143, 5), 5)
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3k. Finance: FY15/16 1H Range
H Range (FY15/16)
Total Account
BAS Only
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MIS Only
£m Orders Revenue Margin Orders Revenue Margin Orders Revenue Margin
Best 51.3 36.2 16.5 35.7 220 112 13.1 9.3 3.5 I
TSS Extension (1 year to Mar18) 25.0 0.0 0.0 12.0 0.0 0.0 11.0 0.0 0.0
Belfast Refresh 2 20.0 8.0 6.0 20.0 8.0 6.0 0.0 0.0 0.0
New business opportunities won 3.4 0.9 05 24 0.9 05 1.0 0.0 0.0
Latest View 3.0 263) 100 NES) 13.1 48 1.1 9.3 3.5 I
£2m operational efficiency (2.0) (1.0) (1.0) (0.7) (0.3) (0.3) (0.7) (0.3) (0.3)
Net judged risk materialize (0.5) (0.1) (0.4) (0.5) (0.1) (0.2) 0.0 0.0 = (0.1)
Worst 0.5 26.2 87 0.2 12.6 42 0.4 9.0 3.1 I
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3l. Finance: Phasing Opps & Judgements FUJITSU
Phasing Opportunities
¢ Accelerate plans to reduce people related costs
¢ Project activity - HA, Credence, POLSAP, TR’s
Judgement Fulfilment
* £2.0m revenue & £1.1m margin
Offshoring
Potential further extensions
Extension/ IPR/ Extension Option moved past September 2015
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4a. MTP Track and Cost Efficiencies FUJITSU
= Growth Strategy update against plan
= Secure Potential 1 years extension and then explore other events depending on FO Tower successor.
™ Credence and POLSAP extensions beyond 2016
Horizon Anywhere fixed price proposal signed
= Delivery Strategy update against plan
Evolution of the service operating model underway reflecting new service landscape driven by Towers Model -
Release/Patch/Asset Management
Hardening of service to contract and reduction of contract overs
Hard line on CRs and CTs before work / go live can commence
Discretionary investments removed from P&L
= Workforce Plan update
FMAP complete for POA LT
Resource efficiency plan continues for savings identified in Q1RF
Staff Engagement Plan complete for new year to be published in March
Wellbeing Plan to be established, prioritised and built into CSR approach
= MTP Opportunities update
Benefits of work to enhance Finance governance are now being realised
Work continues to standardise and optimise process through SIP/Lean/Cl
MTP updated following Front Office decision
Overs, efficiencies and opportunity workshops in place
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Agenda: Joint Weekly Tracker Status 13/04/15
Exit & Transition Progress: Executive Summary Page
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4b. Weekly Tracker - Exit & Transition Progress (2)rujirsu
‘CMT (42mths}
CCNI422
04/03 - POL request to downgrade solution received — will delay revised CT
10/03 New CT being raised with scaled back solution.
12/03 Waiting for supplier re-quotes from 3” parties
17/03 No change. Target to get reissued 23
19/03 New supplier quotes expected this week. Target for reissue W/C 23
24/03 Still waiting new quotes: Escalated within FJ procurement
27/03 Quotes being validated Target for issue Friday/Monday
30/03 With POL for Approval
10/03 Alternative wording being produced to provide for 12motnhs CMT
1s MPLS T1706/CT1806 CT with Post Office Ltd for approval Fi>POL Second CT reflecting new
17/2/15 No change requirement
21/2/15 No change
26/2/15 No change
POL request for CMT extension
‘Term Extension extension with no less advantage to Pol than 6months Terms: Action with Sarah
& Liz to agree commercial wording.
12/03 POL requested this is extended to March 17 with @ 6 month cap on LOP
19/03 Draft CCN wording being raised aim to issue this week,
24/03 CCN issued with POL for approval
30/03 No status change I
18 Global cloud CTi788 ‘Covers monthly use of Fujitsu Global cloud. POL ‘Monthly funding for cloud required
Support Current funding has expired, but service not turned off
19 OBC Make good I CT1790 ‘CT 1790 Still outstanding since 9” March POL
20 ‘Eng Contact CCN 1423 CCN covers amendments to remaining service lines in contract following POL This triggers savings to POL
Change Engineering exit.
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4c. Demand: FY15 Orders Outlook Top Level FUJITSU
ES: ES:
RPI
1,200 1,200
PCI 3 500 500
POLSAP Oracle — (Covers £1.3m Judgement in Q1RF) 1,300 1300
Judgement - (PCI Task in Q1RF)) 500 500
Judgement 200 200
Contract 300 75 75 75 75
Project 1,800 450 450 450 450
Total 5,800
LES A Lea eee LONER NOE UOREATAN ROORS EARIEH ERPS
CMT (Covers Service = Judgement +170) 670 670
Total 670
EE ee ee ee
Transition Churn (Network, FO, BO, EUC) 675 375 300
Total 675
ota
POteR OPPORTU
HORice 300
Hotel Sierra 300
POLSAP ECC6 and PI Upgrade 2,000
POLSAP Apps and Hosting Extension 1,000
Credence Hosting Extension 500
Contract Extension 30,000
R+R 20,000
Belfast Refresh True-up 500
CE Ee
500 500
Horizon Anywhere (Implementation)
Payments Gateway/Pin Pad Firmware 600 600
Judgement/projects 700 700
IAS 11 Churn 500 125 125 125 125
Total 2,300
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4d. Demand & Supply: Mobilisation FUJITSU
= YTD deals closed £28.7m and £6.1m IAS11
Operational Business Change (Branch Change) for application and network changes extended to 31
March 2017
Communication Management Team extended to 31 March 2016
POLSAP Hosting extended to 31 March 2016
Credence (Management Information Service) hosting extended to 31 March 2016
Salesforce Perspecsys Service extended to 31 March 2016
Test Rig Service (enabling continued application development and churn ) to 31 March 2017
Fujitsu First upgrades for POLSAP, Credence and Test Rigs sees all EMC systems replaced by
Eternus.
Horizon Anywhere
and in flight deals
SAP and Credence Hosting extensions
TSS and Belfast Refresh 2 initiated
Churn
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4e. Account Defend & Grow FUJITSU
m FY14 Achievements and Progress
= £28.7mTCV signed
m FY15-16 Plans for Defend & Grow
TSS extension and Belfast Refresh
Sale of service/ assets or licences to Towers providers of POL
Creation of Catalogue
= Growth of small scale churn below POL Governance radar
m FY15-16 Operational Priorities
= transition and exit plan strategy
= Delivery of Belfast Refresh
= People plan
m™ Key Risks, Assumptions and Dependencies
= £2m Operational efficiency
m= Atos and POL new operating model for change impacting pipeline
= Aggressive migration of work to new Towers providers drives risk and revenue pipeline — need business change below
radar
= IBM Strategy could be challenge to outer year service revenues
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5. Programme & Project Performance
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Project Activity Baseline I RAG IComment:
Date
Belfast Refresh Design/ Build/ I (May ‘15) New plan agreed with Atos/PO reflecting delays in CT1700 sign-off and delays in LST (Oracle issues),
Deploy majority of migration to be complete by End May, variations CT being drafted to reflect new plans.
Amber status reflects need for plan to be baselined and variations agreed with PO/ Atos.
LST continuing with 50% of FAD# migrations complete. SV&i downsizing completed.
Client Connection Specification - I Various Click & Collect — further issues with the interface (FRES), deployment now scheduled for 7/5 (13/4).
Services (CCS) Deployment Travel Money Card — PO/Atos end to end testing and LST completed. Deployed in Model Office
14/4. on track for Live 14/4.
Transition Transition June 14 Engineering and OBC services transitioned, although the majority of OBC services remain with
Fujitsu. Continuing to work with and support Atos / Computacenter post transition, and service
being closely monitored with twice daily meetings to address issues. CCN for Engineering Service
awaiting sign off.
Atos testers moved out of BRAO1 on 31/3. Study underway on overall solution in terms of Atos
access to evidence etc, in meantime SV&I providing service agreed in the CT.
Mails Online Design/ Build INov14 Project closed down following receipt of OWA from Atos.
Horizon Anywhere I Design tbc CT approved and work progressing on track. Initial payment milestone achieved 13/3. Development
progressing well on schedule for 2" Milestone 8/6. Sessions held with Atos & Computacenter and
CR now being impacted.
Mails Reporting/ PO IDesign/ Build IOct 14 Amex - deployed across the full estate 24/3, and project in closedown.
& Camelot/ Amex Feb 15
MoneyGram & Design/ Build IJul 15 SV&I testing progressing on track, Live deployment planned for 11/6.
Cheque Rem Out
POLSAP & Credence I Design tbc POLSAP Storage Refresh plans agreed with Atos, as have the outline testing and migration
Refreshes strategies. Initial hardware received.
Credence/MDM CT approved and mobilisation progressing, initial hardware delivered and
remainder expected in next month. Detailed planning progressing ready for agreement with Atos/
PO. Working closely with TPG to address risks associated with their late change to the switch
solution.
Test Rigs Refresh Design tbc Initial draft detailed plans established and being reviewed with Atos/PO and against the overall
programme plans. Initial hardware delivered.
Branch Network Design tbc CTs approved for BNS Refresh and mobilisation underway.
Refresh
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6a. Service Performance SLA
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Branch Availability (NTS) Jan-15 Feb-15 Mar-15
[Post Office Core Day - target 99.56% 99.87% 99.79% 99.89%
SLT Performance (BAS)
[Percentage of SLTs (SLAs) passed 100.00% 100.00% 100.00%
SLT Performance (MIS)
[Percentage of SLTs (SLAs) passed
A good increase in MIS SLTs passed with Engineering achieving 5 green targets out of 7 in
the last month before Service Exit. Better numbers are expected next month when we lose
Engineering
Percentage of GREEN SLTs by Service Line
Incident Management - Major Incidents
Number of Major Incidents in Month ° .
[Number of Major incidents in Mon Number of Major Incidents
3
7
All branches unable to contact DC for Banking type transactions only on Sunday morning I I I I Il It
15th March. Due to planned changes to upgrade software on Firewall Services Modules °
Regression took place at approx 11:30. ae y S SS
wer et
Operational Change van-15 b-15 vo
No. of BAU MSC Changes In Month 30
% of MSC Changes with Agreed Notice 73.0% se mmm MSC
so Changes
a no I ee
20
22 of the 28 changes sent to Atos in February had > 7 days notice. ° ll putts
BF Ge a Pp ga Pe yo”
Capacity Management Jan-15 Mar-15
Peak Day Volume for Period (EPOSS & The Peak Day Contracted Volume is 19.7 million with a Design Limit of 23.6m.
74m 7.7m
Settlements) Full details in PA/PER/O33.
Operations - Service Creaits Feb-15 Mar-15
[Vatue of Credits Paid
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6b. Service Performance QRT/POA Scorecard
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Mar I Apr I Play I Jen I Jel
ens @213 I Q@313 I a413 et 14 4 14 14 14
End User Services
(Engineering and CMT) 641 bs 6S 6s 63 63 63 63 7 7
oBC 10 10 10 10 10 10 10 10 10 0
Capacity 1s 6 3 3 3 3 3 3 3 3
Fielease & Change cad 3s 8 83 83 3 7 e es es
IT Security NIs NIsS Nis 47 5 5
HIG Availability ¢ 3 10 3 3.3 3 3 FE 10 10 3
Customer Experience
IT Service Continuity 3 3 37 3 3 3 3 3 3 3
Problem 9.2 3.6 10 10 10 10 10 0 10 10
Online - POLSAP 3 3.3 6 BT 3 35 3 3 3 3
Online - Salesforce NA NA NA 6 3 3 3 3 3 3
Online - Credence?MMDM 63 6 Bs TS 63 3 3 7 7 3
Overall Operational se I s9 I s9 I ss I ss I se I a9 I es I ss I es] es] a0] a9 9.2 9.0
Service
31 I #9 I s8 I s8 I s9 I ee] s0Ie7 I 87 I) 87 I 89] 88 920 8.9
« Next QRT/POA Scorecard scheduled for April 2015.
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7a. Resourcing Update FUJITSU
Jul 15 Feb 16
0 0 0 i) 0 0 i‘) 0 0 0 0 0
Contractors Started
Contractors Exited ie) 0 0 0 1 0 0 te) 0 i) 0 ie)
Contractors with Exit Plans 100% 100% 100% 100% 100% nla nla na nla nla nla nia
Contractors 18mths+ 0% 0% 0% 0% 0% nla na na nia na nla na
Contractors Extended 4+ 0% 0% 0% 0% 0% nla na nla nia nla nla nia
Total Contractors 1 1 1 1 1 i) i} 0 i} 0 i) i}
Gareth Jenkins — Horizon SME
Le APIS I May 15 I Jun ts I Julis I Aug 15 I Sep i5 I Oct 15 I Novis I Deci5 I Jan16 I Feb 16 I Mar 16 I
RARs Raised
RARs Approved
RARs Fulfilled 3
RARs No Long Required
Contractors:
— Improvements: n/a
— Reduction Plan: James Davidson left end March 2015 as planned
— Variance from forecast for month: n/a
— Changes during month: n/a
— Asks: n/a
RARs:
— Improvements: n/a
— Variance from forecast for month: n/a
— Changes during month: 3 x IPs interviewed and confirmed for June intake
— Asks: n/a
Bench:
— Current Bench: n/a
— Bench Movements: n/a
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7b. Resourcing Update FUJITSU
= Critical Vacancies
= None
m= Key resource concerns to be resolved within in the next month
® Exit activities driving increased demand within Commercial. Uplift in resources required to manage
additional workload.
= Top 5 focus areas for training investment in 2014/15
m= Management Accreditation (FMAP)
= Commercial Awareness
= Finance Awareness
m= Lean and Continuous Improvement
= Mandated Corporate E-Learning
= Local employee engagement activity planned/underway
m= Face to Face Briefings and Road shows
Fujitsu Values & Behaviours Workshops
Social media (Blog, Portal, Web Casts etc)
POA Monthly Continuous Improvement Forum
POA Quarterly Corporate Social Responsibility Forum
Regular communication via Red Tops, Portal etc
New Joiner Induction Process
POA Bi-Weekly Newsletter
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7c. Resourcing Update
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Joiner, Mover, Leaver/Potential Leaver Account Profile
People — Optimisation Plan
@ @
Jul1S Aug-1S Sep-15 Oct-15 Nov.
SSC Stidred Service
FUNITAG REXTRICTED
Programme
Programme
Programme
Programme
Programme
FUjiTSU
High Y Need to retait
Medium Y Y Backfill from
Understanding the spread of roles Fujitsu
71 1
0 g
7
D p: 25,
" lo 4
8) EI
0
a 4
ip: 16
4 ji 4
g 14 4 1
g 7
10 0
EUC_STRNDED)
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POA LT Strategy Workshop was held on 15" April to review Operating Model, Retention, JML and other
Resource issues.
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8a. Employee Engagement - Survey FUJITSU
@ What is working well and how can we leverage
= Face to Face briefings and Roadshows continue alongside Walking the Floor activities to engage the
wider Account Team
m® Regular communications to the Account Team through social media (POA Portal and Blog) alongside
POA Newsletter and Red Tops to inform and update staff
= POA Monthly Face to Face Inductions with the POA Leadership Team for all new joiners to Account
= Reward and Recognition activities continue utilising Star Awards, POA Newsletter, social media, the
POA Poster (all staff to sign across all sites), Account of the Year Celebration etc
m= Responsible Business and Continuous Improvement Forums continue drive opportunities for staff to do
& try different and interesting things.
m™ Key Issues to be addressed
= Ensure that our strategic direction is understood, communicated and aligned to Account, Team and
Individual objectives
m We need to ensure that our Managers are FMAP Accredited to raise overall management standards
and enhance our capability
= Improve general awareness and understanding of the Towers Procurement Process and help staff
appreciate/understand the impact of the change and highlight the opportunities it creates.
m= Ensure staff have meaningful Personal Development Plans aligned to existing roles and supporting
future career aspirations
m= We need to continually assess the Wellbeing of our employees and seek to address Wellbeing issues
promptly.
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8b. Employee Engagement — Ongoing Actions
Target
owe I Gat I mene I
Survey
Question /
Category
(22 ~—« Complete
Issue/Problem
statement
We need to enhance,
update and reissue the
2015/16 Plan
Not all Line Managers
are FMAP Accredited
Identify levels of staff
satisfaction and create
action plan to address
issues
Staff feedback has
highlighted that PDP
are not always robust
or meaningful
Need to establish POA
Wellbeing score
Targeted improvements
Agree the in scope activities for all
areas incl. engaging,
empowering, enabling and
exciting staff.
Ensure that all Line Managers are
FMAP Accredited
Review post survey in Q2
Ensure that staff have a PDP that
is aligned to their existing role and
where possible it supports career
aspirations
Conduct the POA Wellbeing
Survey and resolve any Wellbeing
issues
On Track
Mark
Arnold
Mark
Arnold
Mark
Amold
Mark
Arnold
A meaningful plan and
ey improvement activities for
the 4 E areas.
May All Line Managers are
2015 FMAP Accredited
sta Review post survey
2015
ur Individual PDP for all
bots staff that support current
and future needs
Increase in scores for
Jut Wellbeing on POA and
Boe develop Action Plan to
resolve any Wellbeing
issues
Delayed
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Review Notes
Workshop scheduled for 15"
April 2015 to drive activity
FMAP Tracker developed
and plan to complete
training in progress.
Near Completion with 3
outstanding
Action plan with POA LT
now underway.
Survey conducted Jan 2015
and approximately 50% of
POA HC did not have a PDP
for the 2014/15 period.
Issue escalated for attention
during 2015/16.
Survey will be re-issued 2"
Quarter 2015 and action
taken to ensure staff have a
PDP for period.
Approach UK&l Wellbeing
Team & BAS to discuss and
agree best approach.
Launch post
Employee Survey
UK&l
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8b. Employee Engagement — Completed Actions _ fujitsu
Survey
Question / co sue) Targeted improvements jalget Outcome Review Notes
statement Date
Category
Align BAS & POA vo
objectives Create and Publish the POA ce POR objectives I COMPLETE
Clarify Strategy for SOAP Gavin Nov ‘ i
POA Clear link between SOAP and Bell 2014) Geka bieeves Ve I COMPLETE
Integrate/align with Team/Individual objectives Wea Aha indie
Team & _ Individual ey) COMPLETE
HE objectives aligned
objectives
Ensure that our staff are better Make Foe Sia mere
: aware of the Towers Towers Explained pack
informed regarding the Towers ‘
Not all staff aware of / d Gavi D strategy/ I Procurement released. Using Blog,
Towers strategy and siralboy procurement process a an “ Process Roadshows, Newsletter and
rocurement process Rave (ne opportunities (© alse Bell ae Reinforce messages other media to reinforce
PI pI questions and concerns during ae
oS through communication messages.
transition i
vehicles
Dissatisfaction relating
to the uplift awarded
during recent annual NA BAS LoS NA Feedback passed to BAS
Pay Awards
Publish a meaningful
Need a_ formalised Create & publish the engagement plan that enables the e
plan for engaging plan for 2015 to include all hae cee POA LT to inform Eceonen Fe attactied
Account staff for 2015 engagement activities Account Team and solicit
feedback
Run a series of workshops to Ensure that the Fujitsu i
Need to embed the highlight Fujitsu values and Gavin May values are understood Complaiad ail fide elics
i 4 aN & Behaviours Workshops at
core Fujitsu values capture examples of behavioural Bell 2015 and embedded driving i
: POA locations
change our behaviours
r
(«Complete [2 On Track Delayed
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8c. Employee Engagement — Engagement Plan ryjirsu_
Engagement JantoMar AprtoJun — Julto Sep Oct to Dec
Activiy I... . .
F-2-F Induction
Newsletter
R/Show
F2F
R/Show
Webcast
Lean In/Value
Workshops
Wellbeing
Survey
Portal, Social
Media & Blog
Red Top &
Updates
End of Year
Celebrations
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9a. Risks, Challenges and Asks FUJITSU
m Key Risks
= TCV and revenue slippage due to ATOS/ POL new commissioning process
and aggressive migration of work to Towers
m Challenges
m™ Resources:
¢ POL frequently changing prioritisation & timing of deliverables
¢ Stretch on operational teams to support increased BAU/Sales
* Reviewing Resource profile to meet current and future demand
= Exit of services terminating in March 2015
¢ Proactively managed by the Transition Office & SDM Community. Focus on
OBC & Engineering with Front Office and Networks next.
@ Asks
= Approval required to increase Commercial resources in response to increased
demand from Exit/Transition activities
= Dedicated HR Resource to manage Exit/Extensions
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9b. Enterprise Risks
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Probability
10
)
ERM For UK&l, 16/04/2015
Mediation '
(E5M) '
Loss of BRAO1.
(0)
£2M impact to FC I (€300K)
£2M. ;
( ) I The Customer Relatio
' (TBC)
; 7) ATOS Early Terminati me) Legacy Horizon
W Staff Attrition ra (€1M) I (400k)
@ Financial
7 Stranded Cost ‘@Commytegat
\ ) In the @Cusomer
(£2M) @HR/Skills/TUPE
service
Governance
0-6 months 6-12 months
Risk Proximity
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9c.
Owner
Enterprise Risks
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Max
RAG
Business I Proximity (Last
Description of Risk of Risk Containment Fallback Impact I ofRisk RAG I Period)
16.04.15 YS Following update from GB LA
I Postion being closed as part of HPPB I i a
I being signed in May.
I rat
I £2M impact to FC 11.03.15 YS Following update from GB: I Ly
I nie
Financial I poy4 impact to forecast over the “ oF ber ecate In venue I 21.10.13. YS Following update from GB: 60 Moderate £2M one ,
I remainder of the contract 12.01.15 YS Following update from GB: I N° fallback action - it will be a direct hit I Le
on revenue/margin. : ‘ ‘
I Corporate position remains the same I ie mes
However, an offer to treat the POLSAP an
I Oracle upgrade using some of these I hace
te funds hass been approved in principle. a by
I 16.04.15 YS Following ELT Review: I I 0
I I Review of documentation is progressing, I f
I ;
I pee 12.03.15 YS Following review with PT: : cae taney,
Govemance I Pocumentation ThompsoI Significant focus in BAS Service Line Go hoses I he f fu
I Document Sets being reviewed. } :
I io Document Management producing ‘ I
I teports proposed archiving of old I : «
I documents plan to take place in due I PPYy :
I course. I ke
I T 16.04.15 YS Following update from GB: I fe
I Clarified as part of the one year contract Po
I Mediation extension. { I on, r
I I I
I Forensic audit - Mediation I 11.03.15 YS Following update from GB: I I bi)
I That the POL forensic audit may find I probability reduced I aspuistional Deraoes I i
CommitegaI [sues with the legacy Horizon system I Gas4n I oe t
I related to fraud prosecutions that have 19.12.14 YS Following update from GB: I 2 High £5M
I i Bell Financial implications. Risk is months I
I previously taken place (unlimited Discussion on-going i
unquantifiable. i
I liability) I iy
That we may need to provide this I 31.10.14 YS Following ELT: GB to I Var
Service 7 years post termination. I ‘engage with Commercial & Legal and I an
I clarify the potential committment in Hii
I terms of the 7 years period. / i) Ses
}
ATOS Gath lermination of Senecs 16.04.15 YS Following ELT Review 19.02.13 YS Following update from GB: _ ji
I Thin le an on-going Hak to eontct ena IMuhunda I Currently no view of Early Termination. I Mitigation is ia Exit plans to migrate so i
Customer ISatchithaI This risk can be put on hold unit! the remaining services to other sence linesI 20 I Moderate I £1M ANS
Containment needs to be reviewed on a I Aa4ga I Front Office & Network Tower Solutions I and retain work share wherever Menthe
I monthly basis to address any emerging I I : ‘
aes I are reviewed. possible ae
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9c. Enterprise Risks
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Max RAG
Prob Impact Business I Proximity (Last
Description of Risk Containment Fallback ability Code Impact I ofRisk RAG I Period)
16.04.15 YS Following review with MS: I Pina at NG
I I As per previous update. I ph WW :
HR/Skills/T Stranded Cost IMuhunda I 18.03.15 YS Following revew with MS: I
ow In the event we are unsuccessful to _ISatchithaI Baseline containment activities 20 I Moderate I £2M 3 years
I towers align people with costs nanda I identifed I
I I 19.02.15 YS Following review with MS I
Containment strategy for remaining
ce I Towers under development
i I The risk for unsupported s/w has been
I I communicatted to POL i.e. Windows
i I 2003, PVCS, NT4, Utimaco VPN,
I Delivery of Service on Unsupported 14.10.14 YS Following update ftom To: I HENS and Netbackup belore TSS sian)
technica I Technology (H/W & S/W) Torstein I The agreed position with POA is to offer I Of This lists underrevew HAM .
Godeseth} to support Post Office system only with, Presently with win Customer as part I
I supported technology I March 17. I
I I I Engineering support for specific items I
I I I until March 17 underpinning TSS I
i extension.
I 16.04.15 YS Following update from GB: I
I I as per update in December.
I Staff Attrition rates I 19.12.14 YS Following update from GB: I
Voluntary resource feels thre is no role POL engaging with extension i
HR/Skills/T I for them in the towers or Fujitsu does I Gavin I discussion which would give staff 6-12
UPE I _ not win the Towers Bell confidence over longevity of roles Possible retention recksges (71 poe Homrate: Sk months.
I inability to recruit resource as POA Regular communications in place
I comes to an end outlining project work, term of contract I
1 and progress with the Customer to give
I ‘stuff confidence of vitality of the I
I Account, Will continue to monitor stuff.
I I 14.10.14 YS Following update from TG: I
I The agreed position with POA is to offer I I
to support Post Office systeme only
I with supported technology. I ‘
I Legacy Horizon i
21.10.13 YS Following update from AK
i ri
I So eeue Legacy Horizon stein I 2110.13 YS Following update trom AK:I There is a commercial mechanism for
Senice lGodesethI All pro-active actions to contain the risk I agreeing additional refresh items if a 10 Moderate 400K 1-3 years
1 Sahitecte Fon lei monits wener are included in the Beffast Refresh requirement becomes apparent during I
I Qanster te Terstein <menthiy report I Programme and Branch Network Study. the TSS period
< R & This is now a placeholder for the I I
I remaining approximately one third (1/3) I
I I of the solution that is run beyond vendor
I I support. I
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9c. Enterprise Risks FUJITSU
Max
Prob Impact Business I Proximity
Description of Risk Containment Fallback ability Impact I ofRisk RAG
T x 11.03.15 YS AK confirmed this is now a/
I BAU Enterprise Risk.
I 19.02.15 YS Following review with MS.
Sinaaciol I Lees SrERAGH Alex SVM/SDM/PLA/0034 (BRAO1 DR Plan) _
0-6
10 Moderate
Kemp I has been approved. Risk remains as a ee months
I BAU tisk. DR is only for critical
Services not for everything. The moved
I to STE04 will taken place for critical OR I
~ only. {
T 76.09.14 VS Following update from KS:
the communication went out on 1st Sep
as planned. I
IPR I I
19.08.14 YS Following update from KS:I 49 98.14 YS Following updte with KS
conn I iiate communication targeting the I no quantitative impact Is forecast
- Re Ah oh rahiborsas x Unauthorised disclosure of a document 10 Moderate TEC
Smith I Sep communication to go out.
to a competitor would yield a copy right I
Newletter entry on copy right I jepel case.
I information
IPR and knowelde transfer -
Governance I _ staff teking information with them as
I they exit the Account. i
6-12
months
I This is an on-going risk.
I Rs I For senior staff exiting to a competitor
I ad hoe decicion on exit strategy will be
I taken.
‘As per previous update
I
I
I
I
I
I
I
I
I
I
I
I
I
I
}
17.12.14 YS Following update ftom Hu
The Guat of sortie arcana ine I I
jelat stalin cor tnuse arn ects! etI I
I (Si miionanie a ban coterie ana I I
I Gear WER A an eclii ard feslaar
Grchhage sieus ch all sides lacey
engagement at CEO level early in I
December reaffirms this assessment. I
I
I
I
I
I
I
I
I
I
The Customer Relationship deteriorates New become: @ Matterst intense: CUS I<)
Inetetiy a g.tneiatoreie I ayy I ‘lowe othe EUC decion and ou ne
I Sees eee
I 14.10.14 YS Following review with HJ: I
Quality of relationship between I
ourselves and the Customer is under
constant review in light of the EUC ‘
decision.
16.09.14 YS Following updatd from HJ:
Relationship with the Customer is good. I
36 FUJITSU RESTRICTED - UK & IRELAND EYES ONLY
9c. Enterprise Risks
Owner
Description of Risk of Risk
Containment
Fallback
Prob
ability
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Max
Business I Proximity
Impact I of Risk
RAG
(Last
Period)
Impact
Code RAG
11.03.15 YS AK confirmed this is now a I
BAU Enterprise Risk
19.02.15 YS Following review with
jd Parties I Belfast Lease extension beyond TSS- Alex I AK October update current. Risk to be ee Gee ees iS pode: + ayenn
I Kemp I reviewed periodically
I no obligations yet. i
I 14.10.14 YS Following update from AK. I
I information provided. A watching brief I
¥ at this stage is required. {
IAS 11 Revenue 16.04.15. YS Following update with MC:
I I There is an unbilled receivable of £2m I
ILife time model current loss £12m. There I on the Post Office balance sheet, this if
lis a revenue debtor in the Post Office needs to be unwound against future I ( Wh
balance sheet which needs to be I margin. It is fully expected that the £2m I ni
recovered of 3m plus, and needs tobe —_I unbilled will be cleared by contract end
Proj&Progm unwound with future margin before any in Mar17 although any remaining 5 Low 3000
‘future profit can be recognised in the P&L I balance will need to be written off if no I
lof the Account. The value will need to be profit can be allocated before contract.
WIO if no profit can be allocated before I end I
jcontract end. I
I I Next Review date: June 2015
Future business may not be realised. Martin [Debook profit element for which there is
Forecast needs to be debooked [Comnell ino forecast work.
I I 16.09.14 YS Following update from KS:
the communication went out on 1st Sep I
as planned I
FER 19.08.14 YS Following update from KS: I
19.08.14 YS Following updte with KS I
Initiate communication targeting the I
IPR and knowelde transfer - yan I Sanne WENGE tok No quantitative impact is forecast. ao
Governance I staff teking information with them as el on copy font information 18! Unauthorised disclosure of a document 10 Moderate TBC
Smith I Sep communication to go out. months
I they exit the Account to.a competitor would yield a copy right
I Newletter entry on copy right ig cee
I This is an on-going risk lformation I I
I For senior staff exiting to a competitor
I ad hoc decicion on exit strategy will be I I
I I taken I
37
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9c. Enterprise Risks
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Max RAG
Area of Owner Prob Impact I Business I Pro: (Last
Description of Risk of Risk Containment Fallback ability Code Impact I of Risk RAG Period)
11.03.15 YS AK confirmed this is now a.
BAU Enterprise Risk.
19.02.15 YS Following review with = SS I
Belfast Lease extension beyond TSS- I Alex I AK:October update current. Risk to be {as ces nls 18 bead ie I
3rd Parties ‘ AS I $cope of our current contract we have 0 Moderate
I 2018 I Kemp I reviewed periodically. .
I I no Obligations yet.
14.10.14 YS Following update from AK:
information provided. A watching brief
M at this stage is required. I
IAS 14 Revenue I 21.11.14 YS Following update with WC:
I There is an unbilled receivable of f3m
‘Life time model current loss £12m. There I on the Post Office balance sheet, this I
lis a revenue debtor in the Post Ofice I needs to be unwound against future
Ibalance sheet which needs to be I margin. It is fully expected that the £3m I
‘recovered of 3m plus, and needs to be unbilled will be cleared by contract end I
Proj&Progm unwound with future margin before any in Mar17 although any remaining r 6 Low 3000
‘future profit can be recognised in the P&L balance will need to be written off ifno I
lofthe Account. The value will need to be I proft can be allocated before contract I
IWIO ifno proft can be allocated before I end.
‘contract end. I
I I Next Review date: March 2015
'Future business may not be realised. ‘Mattin [Debook profit element for which there is
‘Forecast needs to be debooked . IComell no forecast work.
38
FUJITSU RESTRICTED - UK & IRELAND EYES ONLY
Owner
Description of Risk of Risk
The PCI 3 comiiance in general terms
presents a material risk to POL ina
broad range of areas including the PIN I
Enterprise Risks
Containment
Fallback
Prob
ability
16.04.015 YS Following ELT review:
this is not a Fujitsu risk. This is a POL I
risk. Risk can now close. It will be
captured in a separate list with POL
risks and be presented to the Customer.
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Max
Impact — Business I Proximity
Code Impact I ofRisk RAG
. Pads. Keith I ‘ =
ELOTURL Smith I 12.03.15 YS Following update from KS I I
16.04.015 YS Following ELT review: A meeting has been arranged on i I
I this is not a Fujitsu risk. This is a POL I 16.03.15 between Jim Murray, POL, and) I
risk. Risk can now close. I Bill Membery, Fu, to discuss the fine
I detail of the implications of moving from I
ce ‘ the PCI V.2 to PCIV.3
t T 71.03.15 YS AK confimed this is now @
I End of Windows 2003 Server support. RAG Rnterndse Risk I
i i 19.02.15 YS Following update from AK:
I Risk te. Semce On the Customer estate this is an.
I I ptex I accepted risk CT1250b, on the FJITG I I
Customer I Komp I estate a plan is being implemented for ° ~
I I the POA seners.
16.04.15 YS Following ELT Review: i
Sica Wak AN Ov ica BER NNG 12.01.15 YS Following update from GB:
Teeter vaste Awaiting change trom POL. I I
I I Change of ownership to AK. I I
PVGS end of support I
I 11.03.18 YS Following review with PN: I
PVCS going out of support. PN was advised that upgrade is due in }
I I Pete I April -no dates have been confirmed
Technical I (initially RMGA1249 Risk) Newsom 0 ~
I e 17.12.14 YS following review with PT: I
I 16.04.15 YS Following ELT Review: Change of ownership to PN. Awaiting
This risk can now close. Part of the Confirmation of timescales from ITS. I
__ overall ‘Legaxy' Risk.
I 16.04.15 YS Following ELTReview: I
The risk can close. The MIP reflects
I I the diminished change volumes. \
I Change: Volume/Value ‘ 11.03.15 YS Following review with PN: I
I Meeting held with both POL and ATOS.
IS Volime ana Value of Change to Improve the situation, PN meeting I
Nick McGeorge, ATOS, and Steve
IThe volatility of change now Atos have I Hayes, POL, to discuss way forward.
the role of Senice integrator has. Pete
Customer increased significantly. The average Newsom I 30.01.15 YS Following ELT: Change of I Impact in terms of orders and revenue. oO Se
value of the change packages has also Ie
declined. The volatility may challenge
the capacity of the administrative and I
SME resources to impact and deliver
change to agreed service levels
ownership.
12.01.15 YS Following review with MS:
‘The Post Office have appointed Bill
White (Head of Fujitsu Transition) to
review and unicock the backlog of
unaddressed Change Requests. Pete
Newsome meeting POL on 13.01.15 to
further expedite.
39
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Cause!
Area of
Risk
Owner
Description of Risk of Risk
. Enterprise Risks
Containment
Fallback
Prob
ability
Impact
Code
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Max
Business I Proximity
Impact I of Risk
RAG
Extemal
Political Climate -new election changing I
policiy on POL.
Gavin
16.04.15 YS Following update from I Bell
I GB: This risk can close. It is not an
ERM.
16.04.15 YS Foliowing update from
GB:: This risk can close. It is not an
ERM
11.03.15 YS Following update from GB.
as per update in January
12.01.15 YS Following update from GB:
Monitoring position and impact of any
decisions required within the perder
period
Customer
Concurrent Exits
I Molumie of eoncuren Ss
I Modifications, Extensions activity Muhunda
i} ISatchitha
I From April 2015 and assuming the I nanda
I extension have been signed off, this risk
I must be reviewed on a six-monthly I
I basis
16.04.15 YS Following ELT Review. I
Risk can close: Concurrent exits were
seen as an issue of resource. The
concurency can be seen as an
opportunity which can be resource via
the larger Fujitsu organisation.
18.03.15 YS Following review with MS.
Currently OBC and Engineering Exits
operating concurrently, however,
Account Resourcing has been flexed to
cope. Future Transitions relating to NT
and FO will need to be impacted to
ensure they do not cause any Service
deterioration.
19.02.15 YS Following review with MS:
On-going review.
12.01.15 YS Following review with MS:
Of the six (6) Services that are expiring
March 2015 5 of these Services are
planned to be extended. The
concurency risk will not be encountered
in the near term. i
19.08.14 YS Following updte with MS:
Impact based on stranded cost.
Governance
I ATOS testers breach secunty Murase
Impact on Fi ability to test IS Seanae
18.03.15 YS Following review with MS.
ATOS testers are moving off-site
physically 1st April 2015. Then risk can
close.
23.02.15 YS Following review with MS: I
Manual work-rounds being identified to
enable Atos staff to exit site on 31/03 to
cap Fujitsu's security risk. Evaluation
required to fully identify timescale and
charge impacts to projects in progress
and future change requests
19.02.15 YS Following review with MS.
Change request to address situation is
considered by POL.
19.08.14 YS Following updte with MS:
Impact based on worst case scenario to
fectify potential damage to the test
environment.
40
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10. Actions from Previous Meetings FUJITSU
¢ Business Review Actions Tracker
41 FUJITSU RESTRICTED - UK & IRELAND EYES ONLY
11a. Quality & Compliance
PCI — Request for information sent back to POL.
Directors raised issues with POL around timescales for delivery.
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Fujitsu Operations and Commercial
ISAE 3402 — CP raised for costings and CT to be sent to POL for approval of 2015/16 audit.
BV - The CAPs and evidence for the closure of these have been submitted to the QaaS team
and are awaiting final review and closure (John Wright).
Health Checks - Further Health Checks planned for Document Management and Service
Descriptions.
Business Assurance
ERY
Health Checks
> £
Type of Finding 3 § Tote!
4 I Ee fitstanting
taj or Bont onfor rence t Sd) 8 I a] 5 1] 8), az a;/e]} eis t
Hontonarmace!I @ I ¢ I 2 9} ¢[@] 3 e@lé@Ialé {I @ I a] 3 EH
GhserwationII 3 I ¢ I 3 RB) e Ie] 8 €[e¢ I a I¢ aie Ie] 3 3
Good Practice] I 2 I ¢ I 9 R/U [8] 3 @j@Io]¢ g/¢ ] a] 3 €
TOTAL 2] a] ¢ Ie IaI¢ aja] alse #/ 2 I 0] 3 3
Stele
42
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11b. Security
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Jan-15, Feb-15
Security Incidents van-15 i 2
[Security incidents reported during the month ° ° °
Clearances Jan-15 Feb-15
Fujitsu personnel with UK Clearance (3rd party not a
included) 87.2% 86.1%
Anti Virus. Jan-15 Feb-15 Mar-15
% AV clients connected during period
Total number of clients: 259
% AV clients with current definition file 1 Client with protection status Critical
I 42 I 79 I 23
TES Calls last month
key Management
m Antivirus & Patching related cats
Reconciliation
Banking & Related Services Priority Exceptions resolved in
8 hours or less
Jan-15
100.0%
BIM report issued within § working days
100.0%
POA Induction Attendance
Percentage of people inducted within 90 day period - 100%
conformance target
Trend of Secu:
2° NN
wy
Calls raised by members of the Security team
-y related calls raised on TfS
Sf
———
Pm ee So oF oe
Be PT
Percentage of Joiners Receiving an Induction within 90 Days of Joining
the Account
Currently we have a red for the period Jan-Mar due to the 3 month induction windows incomplete for February and March. We have
Ja 100% conformance for January. We cancelled the induction for March due to end of year commitments hence the reason none of
the March joiners have attended. As those who Joined in February still have the April induction to attend and those who joined in
March can still attend in April and May this is not an issue and the expectation Is that when the 3 month induction period Is over for
the March joiners, this will be green.
Number of Peopie
inducted within 90)
Number of
New Joiner
Day Period Incidents.
Ganuary, ry 4 o
February i6 = o
March 6 o
43
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11c. Continuous Improvement
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As of the start of April, we have closed 63 improvement initiatives and are currently tracking
20 approved and open projects within the POA Cl Tracker. The spread of approved and
open projects is shown in the graph below.
Atos have decided to close down the monthly Cl progress call; they will instead contact us
by exception due to the decreasing number of initiatives in the pipeline.
= Working with POA Operations team to support POA Planning Challenges initiatives.
= Working alongside the BAS Business Operations/CIl Team to review, simplify and
rationalise central reporting.
10
BAS
Current Approved Cl Projects by
Business Area and Driver
@ Healthcheck
™ Service Improvements
Sense & Respond
MIS (Hosting) MIS (End User) TPG (Security) Programme
RAG Status of All Cl
Projects
0%
m@ Red
@ Amber
@ Green
@ Closed
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11d. Responsible Business
m™ Supporting variety of Corporate and Local
initiatives including Action for Children,
Scouts, Prince’s Trust, Business Disability
Forum etc.
We have begun the process of changing
the scope of the existing POA RB Forum. It
will now include a number of other BAS
Private Sector Accounts and be renamed
BAS Private Sector Responsible Business
Forum.
= BAS PS RB will include - POA, Mitsui, UK Atom
Energy (UKAE) and CITB.
Collaborating with the Post Office on Digital
Inclusion including Spring Online and Get
Online Week.
= Identified a possible revenue opportunity to provide
digital training for Postmasters in support of the
Digital Inclusion Agenda. Proposal to be worked up
and issued provided to POL.
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Héme
StARe
‘Support and friendshi
maar) for families "
Wir ( Scouts gam
action for \
children
Business
4 Disability
Srancara
Prince's Trust
45
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co
FUJITSU
shaping tomorrow with you
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Pe)
FUJITSU
shaping tomorrow with you
Business & Application Services
Business Review
Post Office Account
Offshore Study
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12a. Offshore Position FUJITSU
™ Background
= Overall 58.5 FTE’s underpinning account from GDC locations
= 30.5 FTE’s BAS Service Line GDC resources
° 23.5 FTE’s 4LS
° 6 FTE’s SAP
° 1 Architect
@ Offshore Principals
= Align to Fujitsu Globalisation Strategy - Embassy strategy
= Identify & Transition capability as a blended service offering
m= Ensure Security Compliance, data protection and audit compliance can be
achieved, PCI, 1S027001
= No security functionality will be offshored
= Enter into new markets, leverage talent currently unavailable domestically
= Drive Operational costs down
= Provide capability to leverage and support shared service offerings —
Integration as a Service.
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12b. Progress Tracker a Fujitsu”
Capability ROM -FTE
Transition Period I Cost of Indicative Completion of I Status of
Transition I Benefit -ROM Business Activity
-—ROM Case
Third Line Being Reviewed 3-6 months TBD End of May 15 Under review -
Application awaiting quote for
Support tooling AMO/GDC
Fourth Line 16-20 (likely yield 6-9 months £1.8m — £500K Opex End of May 15 In discussion with
Application 8 FTE) awaiting saving per annum AMO cost model
Support completion of — —subject to being updated
cost model assumptions being
achieved.
Release 3 months £175k — Subject to End of May 15 ROI- prohibited by
Management - significant redeployment — ratex costs
Planning ratex Ratex high
Operational Transition of a 3 months End of May 15 Under review —
Change Admin shared service
New Business
change
administration
1-3 months End of Mar 15 Under Review
ROM Total @34 @6-9 months
2
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12c. Candidate Status FUJITSU
¢ Indicative Transition Costs/Timescales
¢« Assumptions —- GDC Resources
« Architects to start work on account from Apr 15 — subject to pipeline
* Project resources to commence to manage internal CP’s
« Asset Management service commences Mar-15
* Business Case Approval/Investment Decision
e Fourth Line Application Service - Awaiting finalisation of tooling/ratex
¢ Third Line Application Service — awaiting finalisation of tooling /ratex
« Release Planners — awaiting finalisation of tooling/ratex cost — doesn’t look viable at
this stage.
« MSC Administration — Awaiting discussions with shared team
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12d. Offshore — Candidate Plan
Apr-15, May-15, Jun-15, Jul-15, Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
Third Line Application Support Being Reviewed 6-9 months
Four Line Replication 16-20 likely yield 8 FTE 6-9 months.
Support
Release Management -
Planning 3 3months
Project Management 02-Mar 1-3months
.. Transition of a shared
Operational Change Admin SSS 4 month
Architects 01-Feb 2 month
New Business change
administration e ‘Ss rente
1$20000 admin e.g. asset
management 2 1-3 months
Out of Hours DM 2 2-3 months
[25] «Business Case Approval [§} implementation [MM GDC GoLive
NOTE: Formalisation and agreement of Offshore Approach and Candidate Plan following POA LT
Strategy Workshop