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Executive Steering Committee
HNGX Update
31° March 10
Copyright 2009 Fujitsu Services Limited
ie)
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Agreed Baselines FUSITSU
=Schedule
® V100.A00 draft
* (The plan that will be reported against from now onwards)
% V80.A00 check-pointed with the client
Requirements
®@ version 1.42
@ Testing Baselines
= SVI- 01.08.03
= LST — 01.08.03 + hot fixes
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Red
0)
Major issue impacting timescales, cost or risk a
Major issue but with actions agreed to resolveFUJITSU
aoproved Budget
Reptcement Deployment Manager required
Resourcing Rezowrengot cepoymen and sericeteams, REPWCEMEN.Depiayment Menagert0e I ¥> ay 49
under review. Additional PCO being recruited. ”
Ndiom Volume Pit re-start reoate, ign I DagrOse vesigaons cntnaing, Oracle Pach
sched Notre stated 210/10, bt suspended
cule inplemertatontolve o address rel BranchI 05 Apr 10
2503/0. stebsaloncfivesewensine I Balemeniatniro veto adcess ral Br
highest prion. made in live 28/03/10.
Reqarenetie
achiece
apps Development I amber I amber [seven Oaty provtaatonaf new eeves trom” [Ou eviews of rtcalPeakstines soAgr 10
livetest. High volume of Hot fixes. lelivereditestec
volte cyl 2 competed 5109/10, Cycle 3. I maven lantor sa of Cycle 3 tbe onfmed
Tequrng Vong. Testereqeto prove [/Reguveieseedback or Acceptance Gateway [06 Apr 10
resins for ltt promod ean sched
Red for HNG Migrations due to High Volume
Maran Prot beng stopenied Branch Rou Revised sche fr High Volume Pot & Rott I 2 pr 49
nastructire amber IScheltle” Says fo Vedstne Backes dese Resove Vodafone netnarkiosuesandeompiete Ir. npr 49
Abe nt on cea pa 9
von y going ontorng in place ore sue. Acton [conere to eview we sandce ebay + PPO lop ag
[Service Transition Armbet plan required to priortise incidents from live sites. I through HVP. }08 Apr 10
coareat
ers
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Exec Summary FUfitsu
@ Medium Volume pilot re-started 18/03/10 after 2 weeks of improved stability
of solution. 400 branches trading on HNG-X by 23/03/10.
® Approval given to proceed to High Volume Pilot 24/03/10
@ High Volume Pilot Started 25/03/10 (212 additional branches migrated)
@ 622 Branches (1,754 counters) on HNG-X, including 8 Model offices
@ Live service issues last week:-
® 25/03/10 following application of Oracle patches resulted in all 400 branches not
trading for 4 hours.
® Branch database hanging incidents occurred 26/03/10, 27/03/10 & 29/03/10
# Intensive monitoring in place
* Oracle Patch Set being progressed through testing, targeted for implementation
into Live 02/04/10
® Investigations into other potential causes ongoing
@ High Volume Pilot migrations suspended until live service issue resolved
@ Full rollout start on 12/04/10 delayed — revised date tbc
@ 9,519 Branch Router installations completed (83% of estate).
®@ Milestones — 32 completed on schedule, 10 completed ahead of schedule,
64 completed behind schedule
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Risks & Issues Summary
@ Key Risks
® Significant live issues (Horizon or
HNGX) may result in the rollout
being delayed again
® Beat rate during full rollout cannot
be sustained, leading to delays
= Slip to programme puts exit from
Wigan/Bootle Datacentres by
31/07/10 at risk
f@ Key Issues
FUfitsu
Live issues affecting all HNG-X
branches seriously impacting
customer confidence & attracting
Press Coverage. High volume pilot
postponed 26/03/10.
High Volume of Hot fixes in addition
to maintenance fixes leading to
testing bottleneck & delays in
implementation.
4 High Severity Acceptance
Incidents that need to be reduced
to Medium Severity to enable
rollout to proceed (AG4)
+ Live issues
+ Risk Management
« Patch/Vulnerability Management
+ 2 Factor Authentication
Actions in place to reduce this to 2
Medium Severity Incidents by AG4
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Cy
Client Ref
THNG-3R0008
2HNG-»R0006
3 HNG-»R0008
4HNGxRO018
SHNG-aR0020
6B HNG-aRO028
THNG-aR0040
BHNG-aR0042
SHNG-aR0050
AO HING 90051
41 HNG 20058
12 HNG-xR0067
13HNG-»RO071
14 HNG-2R0073
Key Risks
‘Owner
‘Jobson Pete
Butts Geott
Richareson
Debbie 08
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Butts Geott
Cochrane Vince
Butts Geott
‘Allen Graham
«BRAO1)
Dosington Chris
Unites System Architecture Requirements celay Acceptance or roll out (for non - CCD Arch Does) (POL
‘owner IT)
We may not be compliant from a Security perspective before we go into pilot (POL owner TGilan Trundel}
During Post Live VOL testing, the solution ces not operate in accordance with the required performance
targets (Le. Transactions per second BALIOSR) (POL owner IT)
HNG-X Rollout fas in Pit leading to PiltRoliout stop (POL owner WR}
‘Customer will be unable to meet rliout rate (.e, POL overwhelmes by rate of rollout) (POL. owner WR)
CConiractuel acceptance documentation is not formalise leaving to late changes and failure to pass the
acceptance citeria (POL owner Phil Norton)
POL. may halt root cue to unforeseen financial difference in pre- ane post- migration reports. (POL. owner
wR)
“The volume of suppor calls cannot be handled by the support teams anc infrastructure - Horizon Day! +
‘ongoing support requited during migration (POL owner WR)
Live Usage wil icenity volume relates performance issues that were not encountered during VOL. testing (POL
‘owner WR)
‘SYSMAN cistribution cannot sustain the currently proposed beat rate of 275 branches per right (POL owner
wR)
Following migration of Data Centre critical elements of Horizon fall. (POL Owner WR)
RDB Hycra Vol Issues are not resolved sufcienl to support the Max rollout beat rate of 275 per right (POL,
‘ower ITWR)
Recuited fxes cannot be delivers in time fr fst Maintenance Release (ehead of large volume pat)
Further unexpected ciflerences in counter configurations will cause rollout to be extended. POL owner B Evans
Probability
10%
20%
15%
10%
30%
10%
4 On
2 006
4 02
8 028
4 one
4 one
4 one
2 048
4 one
4 one
4 one
4 one
4 02
4 one
FUSITSU
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Delay to start of HNG-X Rollout
® Branch Router implementation on target to complete to 99.6% of estate by
original baseline date (13/04/10), excluding Satellite branches
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Progress Against Plan FUJITSU
® Original Plan (Baselined June 2009) Key Milestones:-
® Branch Router Rollout complete - 13/04/10
® HNG-X Branch Migration Rollout complete - 22/04/10
@ Delays caused by:-
* Data Centre Migration Slip - 3 weeks
# Branch Router solution delays - 1 week
® Delay to start of Medium Volume Pilot - 1 week
® Delay to start of High Volume Pilot - 2 weeks
i
2 weeks (estimated)
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Milestone
Key Milestones
Team
Planned!
Forecast
FUSITSU
Comment
Counter Roll Out Commence
Fig
09/11/09)
1204/10
[Subject to Satisfactory Completion of High Volume Pilot and Volume
[Testing (Vol Test Cycles 1 & 2 are complete, some key tacts need te be
ied in Cycle 3}, Will be delayed due to live issues. Start date sill
be reviewed with POL on 06/04/10 after remedial steps completed
Branch Router Rol Out Complete
nig
1511708)
EET)
[iain Branch router rollout currently forecast to complete by 1370410 as
planned. £3 remote branches requiring satellite comms enabled router
will not receive Branch Router until May 2010 due te delays in
Idavalopmont caused by resource contantion. A revised plan has now
been agrsed and work is progressing cn schadule to make the solution
available from early May 2010
IR,
AG
Counter Rail Gut Complete
30GIAD
TOTO
Exchides 4% tail Start of rollout on 12/04/10 will slip due to delays in
completion of High Volume Pilot. Programme Team looking at
increasing beat rate of branch migrations. Revised completion date to be
[confirmed
Hilestones Closed since fast report
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Development
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Slip Chart
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alysis FUSITSU
Preity
Rasingre Vitigh (A) Heeb) Medic) tow (2)
SveE
Rv
vel
ave
ot
oe
ar
cTricar
nb
iY ive
vou
POLES
plolwlos]_lg)elgly]o
Bw] fim Ir frofof talc Lig foo] [is
SGbset OF total with POL
‘SUbSRE OF total net PEAKS
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Defect Trend FUJITSU
osoVerall defect trend
kas ep haaat]
—feiting st
2620 / al
1500
&
a
7
B 8 8 82 8 8 2828 ¢€8 822 28
§ 3 s BS 8 8 & @ € & S$ BB
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FUSITSU
I Commen
Customer Status
eX eee
Time
Cost Amber
Quality
The Horizon Online application is running in 608
branches.
Medium Volume Pilot halted for 2 weeks following Branch
database issues in live 03/03/10 — 05/03/10. Restarted
on 18/03/10, and High Volume Pilot started 25/03/10 but
migrations suspended for 26/03/10 after live outages.
The final rollout profile continues to be assessed by the
Programme and Service teams and remains subject to
approval by the Internal and Joint Release Authorisation
Boards.
Reverted to Amber (from Green) due to likely over-run of
programme and additional costs incurred.
National Federation of Subpostmasters complaining over
outages on 26/03/10. Loss of confidence after last 2
weeks had shown improvement in live stability.
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Risk Profile FUSITSU
e000
ea,000 +
:
£7,000 +
£6,000
e000
£k
£4,000 Test & MorasonI
3,000
£2,000
£1,000
‘Sep-09 Ape-10
fomea a7 ae
jane waw [ever [ei [ee I os I cor [ean [ooo [ew [ee ew fen fen
[ertesta mezaton [=n 20 Iea.00 [enor [anos [ez.a0 [eneza] ever [eas [exes [exea [ere I coo I axe
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FUSITSU
PMO)
Test 17.0 174 (0.0)
Rigs & Networks 44 44 (0.0)
IDC Migration & Rollout 35 3.3 0.2
Contingency 05 0.5 0.0
[Sub-Total 74.2 741 0.1
Others (BOM, Expenses,
Depreciation) 18.0 18.1 (0.1)
TOTAL 92.2 92.2 0.0
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Finance example from HNGX.
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Finance - Cost Curve FUSITSU
=o Gureni forecast
~ Baseline (03,
92,000
87,000
£k
82,000
77,000
72,000
‘Apr-09 May-09 Jun-09 JuhOO Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Ner-10 Apr-10 May-10 Jun-10 Ju-10 Aug-10 Sep-10
Summary
+Project commenced July 2006 trend above commences in April 2009
Increased costs in July relate to Hardware spend which was phased across July and August in the
Baseline
Total Project costs remain on target
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For Fujitsu Eyes Only
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Finance details. Can be a graph (EV for example) or a table, but actual vs baseline must be shown.
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Resource Profile
FUSITSU
arto Aerio Way-10 iano wrt
Deveoprent 45 00 00 00 00
rirastucture 30 oo 00 20 00
craton 27 162 733 39 38
Gr) 25 25 00 00 oo
Progranme 00 30 00 00 00
Test 92 35 00 00 00
Period
[a Development
lm htrastructixeI
Jangraton
la pmo
I Programme:
latest
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Commercial Milestones
FUSITSU
Acceptance gateway
AG1 : Readiness
for Router Roll-
Out
01/10/09
22/10/09
Acceptance
B6.3
AG2 :Readiness
for Data Centre
Migration
18/09/09
22/10/09
Acceptance
B6.3
AG3 : Readiness
for Live Pilot
22/10/09
14/12/09
Acceptance
B6.3
AG4 : Readiness
for Branch
Migratio
Acceptance
B6.3
Gateway 5 was
cancelled
Acceptance
B6.3
AG6 : End of Live
Monitoring
05/02/10
28/04/10
08/04/10
02/07/10
™ AG 5 formerly covered update of the Operating Systems
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Milestone RAG status. Should include value.
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. [3]
Commercial & Governance FUJITSU
® Client:
® Joint Steering Board - held fortnightly with Client Programme Manager and Team
Interim Steering Board - held fortnightly with Client Programme Manager and Team
Test Governance Board — held weekly with Client Test Manager & Programme Manager
Release Approval Board — held prior to major release deployment with Client Programme
Manager, Client Service Manager, Head of IS&S
% Acceptance Gateway — held prior to major phase completion Client Programme Manager,
Client Service Manager, Head of IS&S
@ Internal:
= ‘Morning Prayers'- held daily with Programme Management Team
# Amber Alert call - held weekly with Alert Team
% Monthly Programme Board - held with Account Director, Core Resource Units, Delivery
Assurance, HOP & PSD Ops Director
® Executive Review - held quarterly with CEO, HOP, Account Director, Finance Director and
Corp 1st Senior VP & President Global Business Group, Fujitsu Ltd
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Narrative of Governance in place - meetings and reports. Not for Japan pack.
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(oe)
FUJITSU
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