FUJ00146112
FUJ00146112
Call E-0401280325 2 Fultsu Services Li
Status: Prien I Wed 28 January 2004 11:13 fe]213337
heel] Wed 28 January 2004 11:21
Ce) ar Tue uk95 1563 / HSH2
Caller Details
Ph GRO I: Se] 213337
Department:
PostMaster Login:
TT — I Location
Call Problem Detail
(ese) Caller states that discrepencys are going through on the system. And this has been the case for 3 weeks in a row. Week 1: £1103 down. Week 2: 4230.97
Wi--Idown. Week 3 (today): approx. £2500.
Call Closure Details
(fee eHI 28/01/2004 11:21 Repair: Resolution’ GSW)
ii .5I Call Close by Dane Meah: NBSC issue. Transfered for investigation.
Call Asset Details
Asset ID: Description:
fis: eeINon Horizon Business [Ee ciaeasINon Horizon business
Call Activity Log
JOPEN 28 January 2004 11:11 by uk951563 / HSH2 Saved: 28 January 2004 11:13
New call taken by Dane Meah: Caller states that discrepencys are going through on the system. And this has been the case for 3 weeks in a row. Week 1: £1103
down. Week 2: 4230.97 down. Week 3 (today): approx. £2500.
information 28 January 2004 11:16 by uk951563 / HSH2 Saved: 28 January 2004 11:16
Caller states that these discrepencys have been relevamt to the level of stock currently being held.
IAdvice 28 January 2004 11:17 by uk951563 / HSH2 Saved: 28 January 2004 11:17
adv caller that this problem will need to be thoroughly investigated by NBSC before the issue can be investigated as a software problem
information 28 January 2004 11:20 by uk951563 / HSH2 Saved: 28 January 2004 11:20
transfered the caller to the NBSC so that the incident could be investigated further.
ICLOSE — 28 January 2004 11:21 by uk951563 / HSH2 Saved: 28 January 2004 11:21
Call Close by Dane Meah: NBSC issue. Transfered for investigation.
IMODIFY 28 January 2004 11:43 by uk059697 / HSH4 Saved: 28 January 2004 11:43
Call information modified by Sandra Hawkins Product !D: from ‘PATITH94PTR' to 'Non Horizon Business’ Prod. Descr.: from " to ‘Non Horizon business’