FUJ00146115
FUJ00146115
Call E-0401290358 Fujitsu Services Limite
Status: Eid] Thu 29 January 2004 10:26 Se]213337
Customer [Ree]
CS aj] GB082294 / HSH8
Caller Details
Ph Sco 213337
Logi
Caller ID:
Call Problem Detail
[Jose] pm reports the is having problems on his system connected to rems, every time he rems in it leaves him with a discreapney and he been to the nbsc and back
{+ to us and now wants his system investigating
Call Closure Details
(fee HI 29/01/2004 10:34 Cause: Repait Resolution’ G30)
T-.4I Call Close by Mary Rainbow: pm reports ongoing problems on system with discrepancies - pm transferred to nbsc for further assistance
Call Asset Details
Asset ID: Description: J Serial No:
(iss tI Non Horizon Business Description: [il Network ID:
Call Activity Log
IOPEN —29 January 2004 10:21 by GB082294 / HSH8 Saved: 29 January 2004 10:26
New call taken by Mary Rainbow: pm reports the is having problems on his system connected to rems, every time he rems in it leaves him with a discreapney and
he been to the nbsc and back to us and now wants his system investigating
Advice 29 January 2004 10:30 by GB082294 / HSH8 Saved: 29 January 2004 10:30
advised the pm for this to happen he needs to re referred from the nbsc
information 29 January 2004 10:30 by GB082294 / HSH8
caller transferred to nbsc
ICLOSE 29 January 2004 10:31 by GB082294 / HSH8 ‘Saved: 29 January 2004 10:31
Call Close by Mary Rainbow: pm reports ongoing problems on system with discrepancies - pm transferred to nbsc for further assistance
Saved: 29 January 2004 10:30