FUJ00146160
FUJ00146160
Call E-0402250454 2002 Fujitsu Services Limited
Status: Eines] Wed 25 February 2004 11:03 Sie213337
Severity: (ele=-I Wed 25 February 2004 11:33 Customer [Ree
Prorty: eu] GB082294 / HSH8
Caller Details
Caller: 1213337
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Call Problem Detail
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Gos alle clerk reports that they have been having problems on the system when balancing that seems to be related to stock remmed in through the week
Call Closure Details
(eee 25/02/2004 11:33 Cause: Repair: ; Resolution! SEE)
U4) Call Close by Mary Rainbow: clerk reports problems with the balance that appear to be linked to stock remmed in - clerk will call back tonight if further assistance
Call Asset Details
Call Activity Log
25 February 2004 10:44 by GB082294 / HSH8 Saved: 25 February 2004 11:03
New call taken by Mary Rainbow: clerk reports that they have been having problems on the system when balancing that seems to be related to stock remmed in
through the week
Information 25 February 2004 11:22 by GB082204 / HSH8 Saved: 25 February 2004 11:22
clerk reports that over the past seven weeks they have had losses every week, at one point they had a problem with cash on hand but they was found to be a
issue with id numbers and has been resolved
information 25 February 2004 11:24 by GB082294 / HSH8 Saved: 25 February 2004 11:24
clerk reports that last week when they rolled over they put a loss into suspense account and then took the unit back to trial balance and came out with a zero net
discprency to start the new cap with
information 25 February 2004 11:25 by GB082204 / HSH8 Saved: 25 February 2004 11:25
clerk reports that she printed a balance snap shot on monday and all looked okay but since then they have remmed in some stock which appears to have given
then a loss
Advice 25 February 2004 11:26 by GB082294 / HSH8 Saved: 25 February 2004 11:26
advised the clerk that she will need to check her stock position for last week and then check her rems in summary, this will give her the stock she should be
holding, thjis figure can then be compared with the stock showing in adjust stock and this will highlight any problems with stock on hand
IAdvice 25 February 2004 11:27 by GB082294 / HSH8 Saved: 25 February 2004 11:27
clerk reports that they were told that checks would be made on the system but she is unsure if this information came from nbsc or hsh as she has no names of
ref numbers
Advice 25 February 2004 11:28 by GB082294 / HSH8 Saved: 25 February 2004 11:28
advised the clerk that we need her to take the unit to trial balance this evening and come back before she rolls over so we can take down any details she can give
us
Information 25 February 2004 11:29 by GB082294 / HSH8 Saved: 25 February 2004 11:29
clerk reports they usually perform the balance at about 17:30 or maybe before
Information 25 February 2004 11:30 by GB082294 / HSH8 Saved: 25 February 2004 11:30
spoke to Matt Saunders and he suggests call should be passed to someone line Heather Dryden if clerk does call back wanting further assistance
Information 25 February 2004 11:31 by GB082294 / HSH8 Saved: 25 February 2004 11:31
the clerk reports they are working in a shared aa stock unit
Information 25 February 2004 11:31 by GB082294 / HSH8 Saved: 25 February 2004 11:31
clerk to call back tonight if further assistance required
ICLEAR 25 February 2004 11:32 by GB082294 / HSH8 Saved: 25 February 2004 11:32
clerk to call back if further assistance required, call ref taken
ICLOSE 25 February 2004 11:33 by GB082294 / HSH8 Saved: 25 February 2004 11:33
Call Close by Mary Rainbow: clerk reports problems with the balance that appear to be linked to stock remmed in - clerk will call back tonight if further assistance
required