FUJ00146248
FUJ00146248
Call E-0404190387 ©2002 Fuiitsu Serv
Status: esac el] Mon 19 April 2004 09:57 fe] 213337
Severity (ele I Mon 19 April 2004 10:13 Customer [EX
Priority: Spies] uK952352 / HSHS
Caller Details
Caller: Phone: I Se] 213337
Tie 2 :
es a
Call Problem Detail
Product [ary] Call Type: ProbType: Rig
Type: ‘
ii] RLM states there has been discrepancies on the system since the base unit was wappd in Feb. RLM wants to know why this is. RLM states she thinks there is
Sj-).-I something wrong with the system and wants the system to be checked form our end
Call Closure Details
(ele=-1 19/04/2004 10:13, Cause: Repair: ae Resolution! SME
1 ::I Call Close by Elspeth Neilson: RLM wanted the system to be checked as there have been discrepancies. Advised that events are normal and healthcheck passed.
Advised to contact NBSC for balancing advice. Ref no given.
Call Asset Details
Asset ID: Description:
(gjeelaeINon Horizon Business 13)--/e/=),45I Non Horizon business
Call Activity Log
IOPEN 19 April 2004 09:51 by uk952352 / HSH5 Saved: 19 April 2004 09:57
New call taken by Elspeth Neilson: RLM states there has been discrepancies on the system since the base unit was wappd in Feb. RLM wants to know why this
is. RLM states she thinks there is something wrong with the system and wants the system to be checked form our end.
Information 19 April 2004 10:10 by uk952352 / HSHS Saved: 19 April 2004 10:10
Events look normal and healthcheck passed.
Information 19 April 2004 10:11 by uk952352 / HSHS Saved: 19 April 2004 10:11
PM happy to continue unassisted. Ref no given
Information 19 April 2004 10:14 by uk952352 / HSHS Saved: 19 April 2004 10:11
Call will fail SLA because powerhelp froze twice and the RLM kept asking more questions.
Information 19 April 2004 10:12 by uk952352 / HSHS Saved: 19 April 2004 10:12
RLM states since the new PM has been in the office, there have not been any discrepancies in the balance.
IAdvice 19 April 2004 10:13 by uk952352 / HSHS Saved: 19 April 2004 10:13
Advised to contact NBSC for advice on balancing.
ICLOSE 19 April 2004 10:13 by uk952352 / HSH5 Saved: 19 April 2004 10:13
Call Close by Elspeth Neilson: RLM wanted the system to be checked as there have been discrepancies. Advised that events are normal and healthcheck
passed. Advised to contact NBSC for balancing advice. Ref no given.