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Thomas Penny ll ii I
‘ POH- i
From: - Thomas Penny \ POH - ° oso _J
Sent: 15 December 2008 11:22
To: Allen Graham (BRAO1); Hinde David; Cousins Adam; Evans Steve (FEL01); Sewell Peter
(FELO1); Holmes Alan '
Ce: Pritchard Howard; Denham Steve
Subject: RE: Proposed Slides for ARQ Service Issue
Attachments: ARQ Service V2.ppt
Graham, thanks for your comments. I have made some adjustments to the presentation and/or added
comments below:-
Do we need to add to the last point on slide 2 that although we know of no instance when we will not get
an error which will indicate incompleteness we cannot guarantee this.
Tivoli event data is known to be incomplete, viz turn off TECs during event storms, gaps in the events
sequences generated by OMDB, there are occasional corrupt records within the events audit tracks
Do we need to add something about if we do find a gap we do not know what to do about this? If we do say
this we will need to say what we are doing to progress a solution to this or what the options are to tell POL
that we can't provide data?? .
Added to slide 5
Slide 3 I think the second point should say ‘prone to human error’ I am presuming if we automated this the
error indicated in this point would be removed.
It's not just human error, the process is not secure. But yes, that's my belief, partially automating will remove
this point
Slide 3, why does the CP not suggest full automation or does it automate as much as possible in which case it
should probably be worded like that.
We cannot fully automate, we-will always need someone to check unfiltered errors
Need a final slide saying what we want the audience to help with. I think we mentioned 2 things
1. Support the CP
2. Provide guidance on the immediate issue of the witness statements.
Item (1) added to slide 4, item (2) already there .
Amended presentation attached. Please let me know if I havn't fully covered your comments, or if any others
have been identified.
Kind regards
Penny
From: Allen Graham (BRAO1)
Sent: 12 December 2008 08:59
To: Thomas Penny; Hinde David; Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes Alan
Subject: RE: Proposed Slides for ARQ Service Issue
Thanks Penny, a few comments.
Do we need to add to the last point on slide 2 that although we know of no instance when we will not get
an error which will indicate incompleteness we cannot guarantee this.
Do we need to add something about if we do find a gap we do not know what to do about this? If we do say
this we will need to say what we are doing to progress a solution to this or what the options are to tell POL
that we can't provide data??
Slide 3 I think the second point should say ‘prone to human error’ I am presuming if we automated this the
15/12/2008 ,
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Message Page 2 of 2
error indicated in this point would be removed.
Slide 3, why does the CP not suggest full automation or does it automate as much as possible in which case it
should probably be worded like that. .
Need a final slide saying what we want the audience to help with. I think we mentioned 2 things
1. Support the CP
2. Provide guidance on the immediate issue of the witness statements.
Graham Allen
Application Services
FUJITSU
Lovelace Road. Bracknell, Berkshire. RG12 §
Tel: 4
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-----Original Message-----
From: Thomas Penny
Sent: 11 December 2008 10:33
To: Hinde David; Allen Graham (BRAO1); Cousins Adam; Evans Steve (FELO1); Sewell Peter (FELO1); Holmes
Alan
Subject: Proposed Slides for ARQ Service Issue
Hi
Please find attached proposed slides for presentation to Wendy.
Do we have a slot yet?
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
FAX beeper
E-Mail: penny.thoma
Web: hitp://ukfujtsu:com
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This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
15/12/2008
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Prosecution Support
Urgent Issue
ARQ Service (Audit System)
Contracted to supply historical extracts of data,
used in legal proceedings
The completeness of data was underwritten by
our witness statement
Counter problem — PEAK PC0152376 — “The
fact that EPOSS code is not resilient to errors is
endemic”
We are manually cross checking with available
event data but completeness is still not
guaranteed
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Prosecution Support.
Manual & Proposed Process
Manual process is onerous and must be reviewed —
It is error prone and time consuming
It involves moving large volumes of data between the
Audit server and workstation
It requires local and insecure storage of event audit data,
invalidating certain statements made within the current
witness statement
It has no DR mechanism.in the event of DR from BRAO1
to LEWO2
Proposed CP to partially automate in a secure manner
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Immediate Issue — Witness
Statements and Court Attendance
¢ Current standard witness statement is now
incorrect — we guarantee completeness and
integrity
¢ Consideration is needed to :-
— Support the CP
— correct the statement with legal advice
— agreement with POL
— action relating to statements submitted, awaiting court
— 3 witness statements pending
— action relating to historic court cases
Associated Issues
Any gap identified will need bespoke
examination
Historic and current data has proven to be
incomplete
Ramifications of historical data provisions
Fujitsu reputation
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