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From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: Tue 12/08/2008 4:43:43 PM (UTC)
To: Jenkins Gareth
Meek Stevent..
Subject: I FW: Branch 141832 Craigpark
Attachment: View KEL dsed5628Q.htm
Attachment: PC0152376.htm
Attachment: PC0152421.htm
Hi All
Pete has asked me send a note to set up a meeting to discuss this issue.
Can everyone make 10.00, Thursday 14 August?
I've sought out relevant Peaks and KEL and attach.
Kind regards
Penny
From: ‘Sewell Peter (FELO1)
Sent: 12 August 2008 14:41
To: Holmes Alan; Thomas Penny
Subject: FW: Branch 141832 Craigpark
Alan
Can we set up a meeting please, Gareth has raised a potential issue with events which might require a change in our
ARQ process.
See below, don't know if you are aware of thos already.
Pete
Pete Sewell
Security Operations Manager
Fujitsu Services Royal Mail Group Account
LOVELACE ROAD,
BRACKNELL,
BERKS
RG12 8SN___
Tel:
Mobile
Fax
E-Mail
Web http://uk. fujitsu.com
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Registered Office 22 Baker Street,
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Subject:
Pete,
Jenkins Gareth GI
11 August 2008 15:15
Sewell Peter (FELO1)
Stewart Mike; Peach Mik
FW: Branch 141832 Craigpark
Over the last couple of years we’ve had a couple of cases where EOD (which runs at 19:00) interferes with transactions
being written at the counter. If this happens, then there is an Event written to the NT event Log.
Given we only have a couple of instances, and a fix is as likely to cause further problems, then we're reluctant to make a
change to Horizon. However if Horizon data is being used in evidence for the prosecution of a Postmaster, it is probably
wise to also check to see if any such events were produced during the period in question. Is this something that can /
should be built into the ARQ process?
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
RG12 8SN
“HTK ijifgu‘com
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From: Jenkins Gareth GI
Sent: 11 August 2008 15:11
To: Peach Mik
Cc: Drake Claire; Card Cheryl; Chambers Anne O; Stewart Mike; Budworth John
Subject: RE: Branch 141832 Craigpark
Mik,
As discussed, I am still uneasy about this, but I agree that it is probably safer to leave things as they are.
I've discussed this with Mike and I'll mention this to Pete Sewell so that he can ensure that if we are providing
evidence for an ARQ that we also check on relevant events.
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Applications Architect
Royal Mail Group Account
FI
Road, Bracknell
shire, RG12 8SN
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From: Peach Mik
Sent: 11 August 2008 14:41
To: Jenkins Gareth GI
Cc: Drake Claire; Card Cheryl; Chambers Anne O; Stewart Mike; Budworth John
Subject: RE: Branch 141832 Craigpark
Gareth,
OK - I understand that you don’t want this to be left un-fixed...
On the basis of the evidence that we have - there are 35 errors per week ( inside the 7-8pm Wednesday
window) and two in 35*52(weeks) = 1820 are known to have caused a discrepancy.
a) SSC staff spending lots of time monitoring these events for 1-2 per year is simply not cost-effective
b) Fixing the underlying problem of holding the "lock" for too long is feasible - from PC0152376 BUT
c) I would want some assurance that making this change to the live estate, to resolve 2 reported issues,
is NOT going to have a knock-on effect anywhere else...
I know that this is a difficult request - but I don’t like changing Horizon at this stage - and I would like to
be convinced that it is necessary, and that we wont make things worse..
Regards
Mik