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From: "pete.newsome@ “}! <pete.newsome@.
Sent: Tue 29/01/2019 7:44:38 PM (UTC)
To: "Christopher. Jay@ <Christopher.Jay@—
“Legal.Defence@
<Legal.Defenceg _~
<jonathan.gri >
Ce: "“andrew.parsons@. <andrew.parsons@.
<Dave.Ibbett@. , "gi.jenkinsg _
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
Jonny
I read out the questions and then interpreted Gareth's answers into my own words.
Pete
Sent from my Android phone using Symantec TouchDown (www.symantec.com)
oe Original Message-----
From: Jonathan Gribben [jonathan.gribben@
Received: Tuesday, 29 Jan 2019, 17:33
To: Newsome, Pete [pete.newsome@
(Chris Jay,) [Legal.Defence@~
CC: Andrew P;
[gi.jenkins@_
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
; Jay, Christopher [Christopher Jay@_~
Defence Legal
; Ibbett, Dave [Dave.Ibbett@
I; Gareth Jenkins
Pete,
Thanks. When you say you have had to interpret, do you mean interpret my email and/or what Gareth has said, or do
you mean you passed on my email and Gareth confirmed that it is correct?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP
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From: pete.newsome@ mailto:pete.newsome@__ “I
Sent: 29 January 2019 17:22 .
To: Jonathan Gribben; Christopher.J. Legal.Defence@
Cc: Andrew Parsons; Dave.Ibbett@” jareth Jenkins
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
IMPORTANT - This email or attached documents contains legal advice (or relates to litigation or anticipated litigation) and is being provided in
circumstances for which Legal Privilege may be claimed. Do not copy or forward this document without permission.
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Jonny
I talked to Gareth and the answer is below. I have had to interpret as Gareth was not able to send a response.
Pete
Pete Newsome
Account Manager
DHL and Post Office Account, Fujitsu UK&l
Tel: brwor- S822
E-Mail: pete. newsome@. SRO}
Web: http://uk.fujitsu.com
Web: uk.fujitsu.com
My normal working week is Monday to Thursday
© £/¥iin/e\c-
Fujitsu named as eames Tos
. . THe
Responsible Business gin
of the Year
Fujitsu is proud to partner with Action for Children
I-ClO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
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From: Jonathan Gribben <jonathan.gribben
Sent: Tuesday, January 29, 2019 5:04 PM
To: Newsome, Pete <pete.newsome@ ; Jay, Christopher <Christopher Jay@
Cc: Andrew Parsons <andrew.parsons@ ; Ibbett, Dave <Dave.Ibbett:
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Yes it has been sent to Gareth, but it is:
How is it possible for SSC to inject a GIRO bank transfer into a set of branch accounts but it isn't possible to
inject another bank deposit? Gareth’s answer Giro Bank paying in was possible into accounts by AP as it was
introduced before on line banking so you needed was the account number and detailed knowledge of the
system so theoretically it was possible. But there was a paper work trail to back this up that the sub-postmaster
had to send in to POL which should then reconcile to the AP transaction file from Horizon. (Post Office would
understand how it worked). A report was produced daily to reconcile against the Horizon feed, any discrepancy
Post Office may find where the paper work was not present would be discussed with the branch at the time.
Post Office can describe what would happen if the paperwork was not available.
Steve thinks the answer is:
I think the answer is that Giro bank is also an AP transaction (like bill payments). It is the only type of bank
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account that is. All other banking deposits go through a totally different path. There may have been other
banks who had similar facilities before on line banking was introduced in 2004? but you would have to ask
Post Office as they were AP transactions.
Thanks
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
womblebonddickinson.com
5) WOMBLE
BOND
DICKINSON v0
From: pete.newsome@”
Sent: 29 January 2019 16:59
To: Jonathan Gribben; Christopher. Jay@
Cc: Andrew Parsons; Dave.Ibbett@ GRO
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
[mailto:pete.newsome@”
Hi
What is the question? Has it been sent to Gareth already?
Pete
Pete Newsome
Account Manager
DHL. and Post Office Account, Fujitsu UK&l
Web: uk fujitsu.com
My normal working week is Monday to Thursday
© £I¥inIel\c-
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Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
{-ClO: Global Intelligence for the ClO. Fujitsu’s online resource for ICT leaders
‘Sponsors of the 2015 Rugby World Cup
wv Please consider the environment - do you really need to print this email?
To meet with the new GDPR regulations we are reviewing our opt-in preferences. If you are happy to give opt-in consent to continue receiving relevant
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From: Jonathan Gribben <jonathan.gribben@_.. GRO. >
Sent: Tuesday, January 29, 2019 4:58 PM
To: Newsome, Pete <pete.newsome:
Cc: Andrew Parsons <andrew.parsons@. E
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
; Jay, Christopher <Christopher.Ja
Pete,
Steve has signed his statement and we are holding it subject to one point that Gareth Jenkins needs to check. Can
you make contact with Gareth and ask him to do that ASAP please?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP
womblebonddickinson.com
A)
From: pete.newsome@
Sent: 29 January 2019 6:49 _
To: Jonathan Gribben; Christopher. Jav@ 2)
Cc: Andrew Parsons
FUJ00161744
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Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Jonny
Is available for a call now. Try his mobile. 5.30 is when he needs to stop.....
Pete
Pete Newsome
Account Manager
Account, Fujitsu UK&l
E-Mail: pete.newsomd__ GRO}
Web: hitp://uk fultsu.com
Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for C n
I-CIO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
‘Sponsors of the 2015 Rugby World Cup
hv Please consider the environment - do you really need to print this email?
To meet with the new GDPR regulations we are reviewing our opt-in preferences. If you are happy to give opt-in consent to continue receiving relevant
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From: Jonathan Gribben <jonathan.gribben@ aan?
Sent: Tuesday, January 29, 2019 4:41 PM
To: Jay, Christopher <Christopher. Jay@&
Cc: Andrew Parsons <andrew.parsons@ ~~ .
Subject: FW: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Chris, Pete,
We are close to finalising Steve's statement and it really needs to go today, but he is saying he isn't available after
5:30. Would you be able to speak to him to explain the importance of this please?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
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Womble Bond Dickinson (UK) LLP
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From: ParkerSP@
Sent: 29 January 2019 16:27
To: Jonathan Gribben
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
mailto:ParkerSP@__ GR
No, can’t be available after 5:30
From: Jonathan Gribben <jonathan.gribben@_
Sent: Tuesday, January 29, 2019 4:21 PM
To: Parker, Steve <ParkerSP@
Subject: RE: SP Second Witness Statement:
ossible examples to use - effective software fixes
Steve,
I should have said, we really do need to get this out today. Are you available this evening?
Thanks
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP
Stay informed: sign up to our e-alerts
womblebonddickinson.com
) WOMBLE
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DICKINSON y ©
From: Jonathan Gribben
Sent: 29 January 2019 16:13
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To: 'ParkerSP@
Ce: Matthew.Lenton@ Lucy Bremner; John.Simpkins@
Andrew Parsons
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
i; Dave. Ibbett@—~
Steve,
Thank you for this. Updated version attached. We are down to one point to bottom out, which is the GIRO bank
theory in para. 35. The bit we are struggling with is that it if it is possible to deposit money in a Giro bank account, how
is it not possible to deposit money in a normal account. Why is a paper slip necessary for this type of account?
It might be worth having a quick call on this. Are you free?
Kind regards
Jonny
From: ParkerSPG@
Sent: 29 January
To: Jonathan Gribben
Cc: Matthew.Lenton@ GRO", Dave.Ibbett@ + Lucy Bremner; John.Simpkins@
Andrew Parsons
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
_{[mailto:ParkerSP@~”
Latest comments / change marked
Steve
Sent: Tuesday, January 29, 2019 1:
To: Parker, Steve <ParkerSP.
Cc: Lenton, Matthew <Matthew.Lenton@ Ibbett, Dave <Dave.Ibbett@ GRO “}; Lucy Bremner
<lucy.bremner@~. >; Simpkins, John <John.Simpkins@ >; Andrew Parsons
<andrew.parsons@”
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Importance: High
7 PM
Steve,
Please see attached the updated version of your statement and a comparison showing the changes made.
Can we discuss the comments at 2:00pm please?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
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FUJ00161744
Stay informed: sign up to our e-alerts
womblebonddickinson.com
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From: ParkerSP@_
Sent: 29 January 2019 10:52
To: Jonathan Gribben
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
} [mailto:ParkerSP@
Yes, will do
From: Jonathan Gribben <jonathan.gribbe!
Sent: Tuesday, January 29, 2019 10:40 AM
To: Parker, Steve <ParkerSP a
Ce: Lenton, Matthew <Matthew.LentonI ; Ibbett, Dave <Dave.ibbett@ GRO}; Lucy Bremner
>; Simpkins, John <John.Simpkins: ; Gareth Jenkins
<gi.jenkins@ GRO. (gi.ienkins¢~ } <gi.jenkins@
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Steve,
Thank you for this.
I'm working on the statement now — next (and hopefully final version) will be with you within 30 minutes. We need to
get it out today, so please can you review on receipt? I'll send you a comparison so you can easily see the changes
made.
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
Stay informed: sign up to our e-alerts
womblebonddickinson.com
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From: ParkerSP@
Sent: 29 January 2019 09:10
To: Jonathan Gribben _
Cc: Matthew.Lenton@ —
Gareth Jenkins <gi.jenkins@”
Subject: SP Second Witness
Dave. Ibbett ¢ Lucy Bremner; John.Simpkins: @
> (gijenki
‘atement: Possible examples to use - effective software fixes
IMPORTANT - This email or attached documents contains legal advice (or relates to litigation or anticipated litigation) and is being provided in
circumstances for which Legal Privilege may be claimed. Do not copy or forward this document without permission.
Jonny, we’ve been looking at some potential examples to use within the witness statement. Suggest WBD have a look
and decide if it is useful to add them as examples?
Effective Software Fixes
Pcoos9918: PSteed2847N - reverse a rem, but when this has been reversed it is doubling up on a
balance
+ve: Already mentioned in statement but still shows a quick software error turn round
28/04/03: SSC (Paul Steed) identified error
28/04/03: Paul Steed updated and sent to MSU to handle discrepancy with FAD & POL
30/04/03: Development identify error
01/05/03: Work Package generated: PWY_WP_16353 B3S30R
07/05/03: Tested on LST. Fix released.
09/05/03: I have spoken to the PM to say that the software fix was sent down and became active on 07-May-2003
and so there should be no recurrences of the original problem.
PC0123699: 28/07/05 ...payments and receipts are mismatched...PM states he was balancing on node
2 but there was discrepancies..
-ve: Initial SSC response was erroneous, to send back to Helpdesk.
+ve: Fast fix to live for financial issue
+ve: Demonstrates passing to MSU to tie up financial impact with POL
+ve: Example of looking at more than one site, diligence identifying other sites with issue
+ve: Shows how an initial R&P error is seen by PM and support are subsequently able to identify other events that tie
it in to other sites
28/07/05: Incorrectly sent back by SSC ...Balancing problems should be dealt with initially by NBSC...
28/07/05: ...Have spoken with the PM and advised...All that remains now is for us to try and identify the root cause of
the discrepancy which may take a while. As per usual we will forward our findings on to the MSU who will advise POL
accordingly...
29/07/05 With development. Work Package PWY_WP_22602 generated
01/08/05: BI3S80R_WP22602 is now ready for test
02/08/05: Release PinICL PC0123865
08/08/05: This has passed testing in LST and is being returned to RM for live pilot.
09/08/05: sent out to the Pilot 100 successfully
05/09/05: Applied to all live outlets and now in the live Generic Prodlists roll-outs using both S70 and $80 spares
When the PM went to produce a trail balance a discrepancy was shown but at the bottom the receipts and payment
totals did not match.
The £170 discrepancy was down to an APS txn message that had no product number and no primary or secondary
mappings. There was a critical event raised on 21st Jul on counter 9 which helped to identify this (Event Id:4 with the
text "Error Message: Failed to generate EPOSSCore transaction grammar").
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As the txn message was incomplete it was omitted from the rollover 'calculations' and thus caused the discrepancy
reported.
When I checked the tivoli event archives yesterday I found that 216 of these events had been logged in the past 7 days
at different offices/counters
Looks like whenever the event is raised it is either down to a cancelled quantum txn
Have checked out a sample of 40 to 50 sites and they're all at S80 so its probably safe to assume its an S80 problem.
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Park Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
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Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
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Laboratories of Europe Limited (registered in England No. 4153469) both with registered offices at: Hayes
Park Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
virus-free.
Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
96056); Fujitsu EMEA PLC (registered in England No 2216100) both with registered offices at: 22 Baker
Street, London W1U 3BW; PFU (EMEA) Limited, (registered in England No 1578652) and Fujitsu
Laboratories of Europe Limited (registered in England No. 4153469) both with registered offices at: Hayes
Park Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
virus-free.
Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
96056); Fujitsu EMEA PLC (registered in England No 2216100) both with registered offices at: 22 Baker
Street, London W1U 3BW; PFU (EMEA) Limited, (registered in England No 1578652) and Fujitsu
Laboratories of Europe Limited (registered in England No. 4153469) both with registered offices at: Hayes
Park Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
virus-free.
Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
96056); Fujitsu EMEA PLC (registered in England No 2216100) both with registered offices at: 22 Baker
Street, London W1U 3BW; PFU (EMEA) Limited, (registered in England No 1578652) and Fujitsu
Laboratories of Europe Limited (registered in England No. 4153469) both with registered offices at: Hayes
Park Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
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