FUJ00172096 - Peak Incident Management System Log PC0088573 - Audit Data Extraction Problems
FUJ00172096
FUJ00172096
Peak Incident Management System
Call Reference PC0088573
Release Targeted At -- BI_3S30R-Authorised
Call Type Live Incidents
Contact EDSC
Target Date 24/03/2003
Summary Audit Data Extraction Problems
All References Type
Other
Fast track fix
Release PinICL
Work Package
PowerHelp
Work Package
Release PinICL
Progress Narrative
Call Logger _Customer Call_ -- EDSC
Top Ref FSTK 2 0 WP16251 & 16252
Priority B -- Business restricted
Call Status Closed -- S/W Fix Available to Call Logger
Effort (Man Days) 0
Value
JHAudit
FSTK 2 0 WP16251 & 16252
PC0090083
PWY WP 16251
E-0303190746
PWY WP 16252
PC0090085
fDate:19-Mar-2003 16:24:00 User: Customer Call.
data for the outlet will not be found.
kailure’ .
[the end-user impact is as follows:
required by the contract.
Isome instant
9/03/03 16:
6 GB082760
19/03/03 16:17 SYSADM
en OTT: Automatic Open OTT
'**Updated by Robert Congerton at 19/03/03 16:17:33
19/03/03 16:17 GBO82760
croup HSHS to Group EDSC1
Ir} Call details
[Diagnostician name:
customer opened date 19/03/2003 16:11:23
CALL PC0088573 opened
CALL PC0088573:Priority B:CallType L - Target 24/03/03 16:24:33
19/03/03 16:11 (1) When files are selected for an outlet which has one or
two leading zeroes the wrong data files are identified and after extraction
(2) When a file fails to extract cleanly from DLT and is re-extracted ,.
sven though the file passes a seal check it is still reported as ‘seal
(3) When files for AP Client TVLL&T are extracted the seal
‘requested’ even when the file has been successfully seal checked.
Itt is not possible to perform Audit Record Queries for some Outlets as
Itt is not possible to provide contractual evidence to the Prosecution
support Witness statement as to the ‘data integrity’ of files for an ARQ in
Information: Please forward to EDSC to raise a PinICL on Richard Laking
IREASSIGN: Call # E-0303190746 was Reassigned from Robert Congerton,
status stays as
Date:19-Mar-2003 16:34:00 User:Barbara Longley
ffarget Release updated to BI_3R=Provisional
product Infrastructure Audit added
If} Respo
Prescan: Routing call to Richard Laking in Audit
{END OF REFERENCE 33942914]
[the response was delivered to: Powertelp
[the Call record has been transferred to the Team: QFP
Defect cause updated to 99:General ~ Unknown
Hours spent since call received: 0 hours
Sup, via QFP.
lkesponded to call type L as Category 40 -Incident Under Investigation
[Date:19-Mar-2003 21:31:00 User:Lionel Higman
[the Call record has be:
Hours spent since call received: 0 hours
1 transferred to the Team: Audit-Sup
loate:20-Mar-2003 07:33:00 User:De1 (04/03 Richard Laking)
fhe call summary has been changed from:—
(1) When files are selected for an outlet which ha
[the call summary is now:~
mdit Data Extraction Problems
[fhe call references have been updated. They are now:-
RIGINATOR : Phelp
FUJ00172096
FUJ00172096
ff Powernelp + E-0303190746
ther : JHAudit
bate: 20-Mar-2003 07:42:00 User:Bryan Muir
IF) Response ¢
LIVE FIX IMPACT
cost: 1.0 man day to fix and handover
IMPACT ON DEVELOPMENT: Low. This fix can be (incrementally) implemented
within the current development schedule.
IMPACT ON USER: High. Without this change the impact on the customer could be
significant, in that supplied contractual evidence could be challenged in
court.
IMPACT ON OPERATIONS: None.
RISK: Low. This change is to be implemented in the Audit Extractor CLIENT on
the Audit workstations, 1 executable needs to be replaced, and 1 stored
rocedure in the Seal database.
TARGET RELEASE: Recommendation: BI3S30R, because of the potential to provide
invalid data to the customer.
lionel, this is the outstanding PinICL that needs to be targetted at BI3S30R,
land as mentioned on the phone. BSM
[END OF REFERENCE 33945287]
Responded to call type L as Category 55 -Live Fix Impact Supplied
[fhe response has been flagged to the gateway team for validation
Date:20-Max-2003 07:43:00 User:Bryan Muir
the Call record has been transferred to the Team: RelMngmntForum
Defect cause updated to 14:Development - Code
Hours spent since call received: 0.2 hours
Date:27-Mar-2003 10:43:00 User:Tyrone Cozens
lfarget Release updated to BI_3S30R-Authorised
If} Response +
IkME authorise a fix for S30R.
[END OF REFERENCE 34026281]
Responded to call type L as Category 56 -Live Fix Authorised
[fhe response has been flagged to the gateway team for validation
[the Call record has been transferred to the Team: QFP
Hours spent since call received: 0 hours
jDate:27-Mar-2003 11:55:00 User:Lionel Higman
the Call record has been transferred to the Team: Audit-Dey
Hours spent since call received: 0 hours
Date: 27-Mar-2003 14:44:00 User:Bryan Muir
the Call record has been assigned to the Team Member: Bryan Muir
Hours spent since call received: 0.1 hours
Date:28-Mar-2003 15:26:00 User:Bryan Muir
the call references have been updated. They are now:-
ORIGINATOR : Phelp
PowerHielp =
ther : JHAudit
lt Work Package : PWY WP 16251
jork Package : PWY_WP 16252
IF} Response
code and procedure amended.
[END OF REFERENCE 34051434]
responded to call type bas Category 48 -Fix Released to PIT
[fhe response has been flagged to the gateway team for validation
the Call record has been transferred to the Team: Dev-Int-Rel
Hours spent since call received: 3.0 hours
Date:16-Apr-2003 09:10:00 User:Miho Fujii
the call references have been updated. They are now:
ORIGINATOR : Phelp
PowerHelp : E-0303190746
ther : JlAudit
work Package : PWY WP 16251
jork Package : PWY_WP 16252
lt Fast track fix : FSTK 2 0 WP16251 s 16252
JDate:16-Apr-2003 09:11:00 User:Miho Fujii
[fhe Call record has been transferred to the Team: Live Supp.Test
fours spent since call received: 0 hours
Jbate:01-May-2003 1:
FUJ00172096
FUJ00172096
fhe call veferences have been updated. They are now:
RIGINATOR : Phelp
PowerHelp : E-0303190746
ther : JHAudit
jork Package : PWY_WP_16251
jork Package : PWY_WP 16252
jt Fast track fix : FSTK 2 0 WP16251 & 16252
Release PinICL : PCO090083
elease PinICL : Pco090085
Date:14-May-2003 16:12:00 User:John Budworth
lf} Response =
P_16251 (Audit Server) and WP 16252 (Audit Wkstn) were applied to live today
1475/03. Routing call te call logger for closure.
[END OF REFERENCE 34550383]
lkesponded to call type L as Category 60 -S/W Fix Released to Call Logger
Hours spent since call received: 0 hours
the Call record has been transferred to the Team: EDSC
[fhe response has been routed to the gateway team for validation
bate:15-May-2003 08:39:00 User:Barbara Longley
If} Response :
4/05/2003 17:12:31 - By John Budworth - RMF
P_16251 (Audit Server) and WP 16252 (Audit Wkstn) were applied to live today
4/5/03. Routing call to call logger for closure.
closing call back to Call Logger as $/W Fix Released to Call Logger
[END OF REFERENCE 34553523]
lkesponded to call type L as Category 60 -S/W Fix Released to Call Logger
Hours spent since call received: 0 hours
cALL PC0088573 closed: Category 60, Type L
fhe response was delivered to: PowerHelp
Date:15-May-2003 08:45:00 User: Customer Call_
pate and time complete: 15/05/2003 09:49:30
service Complete (Confirmation) Received
Root Cause Development - Code
Logger _Customer Call_ -- EDSC
Subject Product Infrastructure -- Audit (version unspecified)
Assignee _Unassigned_ -- EDSC
Last Progress 15-May-2003 08:45 -- Customer Call _