FUJ00172215
FUJ00172215
Peak Incident Management System
Call Reference PC0206923 Call Logger Raj Bains -- Key Manager
Release Targeted At -- HNG-X 03.13 Top Ref AUDIT EXTRACT CLT_0313_D065-D064
Call Type Live Incidents Priority A -- Business stopped
Contact Deleted Contact Call Status Closed -- S/W Fix Available to Call Logger
Target Date 07/12/2010 Effort (Man Days) 0
Summary ARQ 412, FAD: 055013, LPD 9.12.10
All References Type Value
DeviIntRel-Director Live Supp.Test
Product Baseline AUDIT EXTRACT _CLT_0313_V065
Release PEAK PC0207015
Product Baseline AUDIT_EXTRACT_CLT_0313_V065-V064
Product Baseline AUDIT_EXTRACT_CLT_0313_D065-D064
Impact
Si le A User Date
Unknown 08-Dec-2010 11:29:12
Messages returned by the filtering process are for one day less than the date range specified i.e. messages
are not returned for the last day of the specified range. The Prosecution Support Service have stopped
processing ARQs until this is resolved as the date range displayed in the final spreadsheet does not match
the date range of the messages actually returned.
This error was introduced at 3.13, deployed on 28 November.
Messages returned by the filtering process are for one day less than the date range specified i.e. messages
are not returned for the last day of the specified range.
These records are incorrect in that the transaction data provided does not reflect the time period specified
and the audit trail is incorrect.
If these reports were returned and presented at Court the discrepancy would be obvious and the integrity of
the returns could be in question.
As a result of the above we have stopped processing ARQs until this issue is resolved.
Progress Narrative
[Dat ¢:06-Dec-2010 15:03:58 Uscr:Raj Bains
CALL PC0206923 opened
bctails entered are:~
Summary:ARO 412, FAD: 055013, LPD 9.12.10
HNG-X R3
Deferred - Andrew Mansfield
JDatc:06-Dec-2010 15:03:58 Uscr:Raj Bains
li,
Received request from POL for ARQ retrieval for 18.5.10 - upon running a Slow and Fast ARQ have been unable to retrieve files for
this date, however upon extending back end date by 15 days data has been retrieved.
bpon further investigation with Andy and Gerald have found that in order to retrieve data for 18.5 search criteria will need to
be 18.5 to 19.5 which then brings back data for 18/5.
[this was not the case before R3.13, before we were able do a search on 1 particular day and the necessary data would be
retrieved.
if data is provided to POL spreadsheet will show data for 18.5 6 19.5 when infact it is just for the 18.5.
sferred to the team: Audit-Dev
gned to the Team Member: Andrew Mansfield
1 record has been as.
FUJ00172215
FUJ00172215
pate:06-Dec-2010 16:
[Start of Response]
2:23 User:bionel Higman
[End of Response]
Response code to call type Las Category 38 -- Pending -- Potential Problem Identified
JDate:06-Dec-2010 16:47:21 User:Andrew Mansfield
JA new Business Impact has been adde
jeosages returned by the filtering process are for one day less than the date range specified i.e. messages are not returned for
the last day of the specified range. The Prosecution Support Service have stopped processing ARQs until this is resolved as the
date range displayed in the final spreadsheet does not match the date range of the messages actually returned.
JDate:06-Dec-2010 16:47:39 Uscr:Andrew Mansfield
product HNG-X Platforms -- Audit Workstation (AUW) (version unspecified) added.
Dat e:06-Dec-2010 16:53:28 User:Andrew Mansfield
DEVELOPMENT IMPACT OF FIX:
SPECIFY THE HNG-X PLATFORMS IMPACT!
ves - Audit Workstation
[TECHNICAL SUMMARY:
IAEfects one executable ~ AEClient.exe
LIST OF KNOWN DIMENSIONS DESIGN PARTS AFF
lAUDIT EXTRACT CLT
DEPENDENCIES:
jone
JDOHS THE FIX REQUIRE ANY MANUAL DEPLOYMENT BASELINES:
DEV EFFORT IN MANDAYS:
h man day
IMPACT ON USER:
Prosecution Support Service unable to run audit requests.
IMPACT ON TEST:
Perform both slow and Fast ARQ retrievals specifying the same start and end date for filtering and check that date is returned
for that date.
IkISKS (of releasing and of not releasing proposed fix):
Low risk
LIST OF LIKELY DELIVERABLES:
jockset AUDIT EXTRACT CLT
jbate:06-Dec-2010 16:54:00 Uscr:Andrew Mansfield
ction placed on Team:RelMngmntForum
Date:07—Dec-2010 17:41:10 User: Tyrone Cozens
[fhe call Target Release has been moved to Targeted At -- HNG-X 03.24
Jbate:07-Dec-2010 17:41:16 Uscr:Tyrone Cozens
laction has been removed from the call
[Date:07-Dec-2010 17:41:45 User: Tyrone Cozens
wthorised for 03.24 as agreed with RMF and Sheila Bamber
Date:08-Dec-2010 11:29:12 Uscr:Steve Bansal
[the Business Impact has been update
jeesages returned by the filtering process are for one day less than the date range specified i.e. messages are not returned for
the last day of the specified range. The Prosecution Support Service have stopped processing ARQs until this is resolved as the
Jdate range displayed in the final spreadsheet does not match the date range of the messages actually returned.
[this error was introduced at 3.13, deployed on 28 November.
ssages returned by the filtering process are for one day less than the date range specified i
the last day of the specified range.
[these records are incorrect in that the transaction data provided does not reflect the time period specified and the audit trail
lis incorrect.
If these reports were returned and presented at Court the discrepancy would be obvious and the integrity of the returns could be
lin question.
messages are not returned for
las a result of the above we have stopped processing ARQs until this ved.
FUJ00172215
FUJ00172215
fbate:08-Dee-2010 14:
[Start of Response]
Fixed by a new version of AEClient.exe. Records are now returned for the date specified as the filter end date.
6:39 UseriAndrew Mansfield
[the fix can be tested by performing an ARQ and specifying the same date as the filter start and end dates (picking a date for
shich records matching the filter criteria are known to exist in the retrieved files). The expected records should be found by
the filtering process. (Previously no records would be returned when the start and end dates are the same. More generally, no
records would be returned for the specified end date.)
fhe test needs to be performed for both slow and fast ARQs.
[End of Response]
Response code to call type L as Category 41 -- Pending -- Product Error Diagnosed
Date:08-Dec-2010 14:43:10 User:Tyrone Cozens
the call Target Release has been moved to Targeted At -- HNG-X 03.13
[Date:08-Dec-2010 14:43:27 User:Tyrone Cozens
jauthorised for 03.13 Hotfix.
Date: 08-Dec-2010 14:44:20 User: Tyrone Cozens
Please contact Integration and Mark Jepson once fix is ready.
[Dat e:08-Dec-2010
evidence Added -
0:44 User:Andrew Mansfield
JDate:08-Dec-2010 16:45:04 Uscr:PIT Automated User
Reference Added: Product Baseline AUDIT EXTRACT CL
0313_VO6S
JDate:08-Dec-2010 16:50:03 Uscr:PIT Automated User
lkeference Added: Product Baseline AUDIT EXTRACT CLT 0313 voeS-voe4a
Date:08-Dec-2010 17:08:36 Uscr:Andrew Mansfield
[Start of Response]
Delivered as incremental baseline AUDIT EXTRACT CLT_0313_vo65-vo6ea
{End of Response]
lkesponse code to call type L as Category 48 -- Pending -- Fix Released to PIT
Jbate:08-Dec-2010 17:09:21 Uscr:Andrew Mansfield
[the Call record has been transferred to the team: Dev-Int-Rel
Dat e:09-Dec-2010 07:45:04 User
keference Added: Product Basel
PIT Automated User
ne AUDI
0313 _D065-p064
Datc:09-Dec-2010
Reference Added:
iVictoria Hancock
Date:43-Dec-2010 10:41:16 User:Sheila Bamber
the Call record has been transferred to the team: Live Supp.Test
fhe Call record has been assigned to the Team Member: Release to Live
lOate:15-Dec-2010 17:29:19 User:gohn Rogers
[Start of Response]
sted in LST under Release Note HRU7263
ffested with HNG_X / Horizon Data and using Slow / Fast ARQs
11 OK
Returning call for closure
[End of Response]
Response code to call type L as Category 60 -- Final -
outing to Call Logger following Final Progress update.
Defect cause updated to 14 -- Development - Code
S/W Fix Available to Call Logger
Date:16-Dec-2010 11:07:48 Uscr:John Boston
lapplied successfully to live. Please close.
FUJ00172215
FUJ00172215
[aterie-Dec-2010 11:22:47 Uscr:Raj Bains
CALL PC0206923 closed: Category 60 Type L
Root Cause Development - Code
Logger Raj Bains -- Key Manager
Subject Product General/Other/Misc -- ACE (version unspecified)
Assignee Raj Bains -- Key Manager
Last Progress 16-Dec-2010 11:22 -- Raj Bains