FUJ00176334
FUJ00176334
Peak Incident Management System
Call Reference PC0186750 Call Logger Deleted User -- QC Interface
Release Released At -- HNG-X 00.14.16.00 Top Ref AUDIT EXTRACT SVR_INT14 D032-D031
Call Type Quality Centre Raised Incidents/Defects Priority B -- Medium Impact - Priority 3
Contact Deleted Contact Call Status Closed -- S/W Fix Available to Call Logger
Target Date 01/09/2009 Effort (Man Days) 0
Summary SVIC8 - Audit - ARQ with Horizon and HNG-X Data Sources failing on Query Selection
All References Type Value
Product Baseline AUDIT_EXTRACT_CLT_INTI4_V038-V037
QC Defect No 11394
Product Baseline AUDIT SERVER APP_01.06_V075-V074
Product Baseline AUDIT EXTRACT SVR_INT14 D032-D031
QC Severity 3 - High
QFP Review COMPLETE
Product Baseline AUDIT_EXTRACT_ SVR_INT14_V032-V031
QC_DEFECTID 11394-hng x hng x release 1 db.
Progress Narrative
foate:21-Aug-2009 09:55:07 User:John Rogers
ALL PCO186750 opened
Details entered are:~
lSummary:SVIC8 - Audit - ARQ with Horizon and HNG-X Data Sources failing on Query Selection
call Type:9
call Priority:B
flarget Release:SVaI Cycle 8
Routed to:EDSC - _Unassigned_
pe soonnecrnoneorice Quality Centre Bug Report *#b CH Er Ki iree
lsug Reference: 11394-hng x hng_x release 1_db.
fest Date: Aug 21 2009 12:00AM
fest User: rogers}
c Impact: 3 ~ High
rathcode: Path201
joTI Team: None
Product: AUN - Audit Workstation
Product Version: N/A
summary: SVIC8 - Audit - ARO with Horizon and HNG-X Data Sources failing on Query Selection
incident Description:
created ARQ OTH3391W based on a FAD search with a date range that covered both Horizon and HNG-X usage.
Filtering completed oK
n Validation and Query Tab selected Data Source = Horizon and Sequence Validation was displayed OK without any Message Gaps
selected Save and Restore Tab and Clicked Change Filename
Pop-up error message from Audit Extractor Client is displayed, reporting :-
[The query is currently executing.
io changes may be made.
steven Meek inv
stigated and requested a defect to be raised.
tached is screen capture
Please route to Audit Dev
jbate:21-Aug-2009 09:55:09 User:John Rogers
evidence imported from QC - BUG 11394 OTH3391W Query InProg.doc
JDate:21-Aug-2009 10:00:54 User:Chet Patel
[the call Target Release has been moved to Requested For -- HNG-X 00.14.16,.00
jbate:21-Aug-2009 10:04:59 Usecr:Lorraine Guiblin
the Call record has been transferred to the team: Athene-Dev
FUJ00176334
FUJ00176334
bate: 21-Aug-2009 1
[Start of Response]
torraine, I think this should have been routed to Audit-Dev rather than Athene-Dev
2:29 UseriMitul Unalkat
cheers
{End of Response]
esponse code to call type Q as Category 40 -- Pending -- Incident Under Investigation
JDate:21-Aug-2009 10:23:51 Uscr:Mitul Unalkat
[the Call record has been transferred to the team: EDSC
jbate:21-Aug-2009 10:25:22 Uscr:Lorraine Guib:
ithe Call record has been transfe.
ed Eo the team: Audit~Dev
Jat ¢:21-Aug-2009 11:17:28 User:Steven Meek
[fhe Call record has been assigned to the Team Member
jDato:24-Aug-2009 11:58:25 Usecr:Lionel Higman
Reference Added: QFP Review COMPLETE
jbate:24-Aug-2009 16:21:00 User:Steve Evans
[the call Target Release has been moved £0 Proposed For -- HNG-X 00.14.16.00
lDate:25-Aug-2009 06:50:53 User:Steven Meek
lkeference Added: Product Baseline AUDIT EXTRACT I
"_INT14_V038-V037
JDate:25-Aug-2009 06:51:34 User:Steven Meek
Ikeference Added: Product Baseline AUDIT_E
TRAC
R_INT14_V032-V031
JDate:25-Aug-2009 06:51:38 User:Steven Meek
TOP Reference set to: Product Baseline AUDIT EXTRACT CLT INT14 v038-v037
Jbatc:25-Aug-2009 07:11:54 User:Steven Meek
Reference Added: Product Baseline AUDIT_SERVER_APP_01.06 V075-V074
IDate:25-Aug-2009 0
[Start of Response]
being processed as part of 00.14.16.00
[End of Response]
esponse code to call type Q as Category 48 (Fix Released to PIT)
arget Date updated: new value is 01/09/2009 18:30
8:03 Uscr:P2T Automated User
bate:25-Aug-2009 07:56:47 User:Lionel Higman
the call Target Release has been moved to:Targeted At -- HNG-X 00.14.16.00
Date:25-Aug-2009 08:11:36 Uscr:Steven Meck
[fhe Call record has been transferred to the team: Dev-Int-Rel
bate: 25-Aug-2009 1
[Start of Response]
signing to Integrator
[End of Response]
lkesponse code to call type Q as Category 48 (Fix Released to PIT)
fhe incident has been transferred to the Team: Dev-Int-Rel
the incident has been assigned to the Team Member: Arun Singh
3:02 Uscr:PIT Automated User
lDate:25-Aug-2009 1
Reference Added: Product Baseline AUDIT EXTRACT SVR_INT14_D032-D031 (TOP Reference)
Jbate:25-Aug-2009 11:33:02 User:PIT Automated User
[Start of Response]
Peak has been test installed in Integration. Moving to holding stack awaiting release
[End of Response]
Response code to call type Q as Category 47 (Fix Processed by PIT)
FUJ00176334
FUJ00176334
ihe Incident has been transferred to the Team: Int-Rer
[Date:02-Sep-2009 08:41:11 User:Lionel Higman
the call Target Release has been moved to:Released At -~ HNG-X 00.14.16.00
Fixed at 14.16.00
JDate:02-Sep-2009 08:48:46 Us
[Start of Response]
:Lionel Higman
[End of Response]
Response code to call type Q as Category 60
lOate:20-Sep-2009 14:15:07 Uscr:John Rogers
incident closure received from Quality Centre
comments Update:
Sohn Rogers <rogersj>, 20/09/2009 14:03:50:
eran as ARQ OTH3599W
riltering completed oK
changed to Validation and Query Tab
selected Data Source = Horizon and Sequence Validation was displayed OK without any Message Gaps
lected and Executed Horizon Query
selected Data Source = HNG-X and Sequence Validation was displayed OK without any Message Gaps
selected and Executed HNG-X Query
11 OK
closing callCALL PC0186750 closed: Category 60 Type Q
Root Cause General - Unknown
Logger Deleted User -- QC Interface
Subject Product QC Defects -- AUW - Audit Workstation (version: 1)
Assignee Deleted User -- QC Interface
Last Progress 20-Sep-2009 14:15 -- John Rogers