FUJ00176338
FUJ00176338
Peak Incident Management System
Call Reference PC0093837 Call Logger _Customer Call_ -- EDSC
Release Targeted At -- BI_3S60R-Provisional Top Ref E-0307150419
Call Type Live Incidents Priority B -- Business restricted
Contact EDSC Call Status Closed -- S/W Fix Available to Call Logger
Target Date 21/08/2003 Effort (Man Days) 0
Summary During the monthly audit review; issues regarding
Progress Narrative
[Pate:1@-Aug-2003 10:48:00 Uscr: Customer Call,
ALL PCO093837:Priority B:CallType L - Target 21/08/03 11:48:40
5/07/03 12:10 During the monthly audit review, issues regarding the
performance on the Bootle Centera was discussed, please call to CFM3.
15/07/03 12:16 uk0sseo4
Itnformation: Passing incident to CFM3 for progression.
15/07/03 12:16 uk058804
REASSIGN: Call # E-0307150419 was Reassigned from Santokh Chahal,
lsroup SMC1 to Group CEM3
H5/07/03 12:17 534768
Information: Read performance still slower than expected on Bootle
centera, i.e. Bootle appears to be running at 2/3 of the speed of
Cube. Please contact Richard
} or Alan Holmes ¢ GRO I for further
iks, SG 2
Information: CFM3 have not seen any errors on these ports relating to
the centra cubes at Bootle. Sniffer traces were performed on
the LAN and normal activity was observed, there was RIP on
this LAN which as I understand is not needed as these boxes
luse a default route, this can easily be stopped on this LAN,
Jnowever if these updates are being used could have wider
limplications. KB@CFM3
[16/07/03 07:47 uk058835
IREASSIGN: Call # E-0307150419 was Reassigned from Group CFM3 to Group
Ismet
6/07/03 08:34 GRO83727
IREASSIGN: Call # E-0307150419 was Reassigned from Group SMC1 to Group
tsp NT
FAO Steve Gardiner - For comment after previous update.
17/07/03 16:24 uk061275
IREASSIGN: Call # E-0307150419 was Reassigned from Group ISD NI to
croup CFM1
FAO Stevie G
18/07/03 13:50 534768
Information: Could a comparison be performed from the Network
jperspective on devices etc between the set-up at Wigan and the set-up
lat Bootle to see if there are any differences that maybe
causing the poorer performance at Bootle. Thanks, SG
18/07/03 13:52 534768
IREASSIGN: Call # E-0307150419 was Reassigned from Group CFM1 to Group
cem3
Please see previous call text. Thanks, SG
18/07/03 18:37 ukoa4297
information: I can see no difference in the way the network is set up at
Higan and Bootle and these also run the same protocols, i
can still see no errors on any of the ports. Have the boxes
themselves been checked, are the configuration/setup the
same for these boxes and is the information load at both Wigan
lan Bootle the same. If all this is well suggest a PC/Laptop
lusing Centera cables is placed on the Lan and ping testing
lis carried out (as Centera has no ICMP capability response
times are hard to determine). This will require an outage of
the centera at Bootle hence it will probably require an
P.KB@CEM3
8/07/03 18:54 uk084297
IREASSIGN: Call # E-0307150419 was Reassigned from Group CFM3 to Group
ismc1
FAO Steve Gardiner
18/07/03 19:07 uk079785
IREASSIGN: Call # E-0307150419 was Reassigned from Group SMC1 to Group
crm
FAO steve gardner
22/07/03 10:10 534768
information: Call will be logged with EMC. SG
22/07/03 10:58 534768
IREASSIGN: Call # E-0307150419 was Reassigned from Group CFM1 to Group
tsp NT
IfAO Shaun Pinder. Thanks, SG
22/07/03 14:59 gb543821
information: Richard Laking is preparing instructions on how I can
jperform a local test on the Bootle Centera. Awaiting these
FUJ00176338
FUJ00176338
instructions
24/07/03 1!
informatio
performing the
required tests
25/07/03 12:03
informatio
9
gb543821
Instructions have now been received from Richard on
teste. OCP7410 has been raised to carry out the
in Bootle at 10am tomorrow morning.
gb543821
OCP7410 has been actioned. The results have been returned
to Richard. The tests indicate a lower that expected
throughput. EMC are now going to be contacted to perform a 6 Monthy
checkup on the
29/07/03 10:49
in formatioi
Bootle Centers Cube.
534768
We are currently awaiting feedback from Simon Fawkes
regarding the 6 monthly checks. SG
2/08/03 1
in formatioi
9
gb543821
Steve Gardiner informs me that we are still waiting for a
Icesponse from Simon Fawkes who is on leave until next week.
Please suspend
12/08/03 14:30
JREASSIGN: Call
Group SMC1
Please suspend
8/08/03 1
REASSIGN: Call
lDowsett, Group
18/08/03 10:44
IREASSIGN: Call
5
this call until Monday 18th August 10:00am.
gb543821
# £-0307150419 was Reassigned from Group ISD NT to
as requested.
uk058804
# £-0307150419 was Reassigned from Group SMC1 to Clair
SMCT-Distrib
GB082484
# £-0307150419 was Reassigned from Clair Dowsett,
croup SMC7-Distrib to Group SMC1
insure of action required, SMC1 please deal with this.
18/08/03 10:53
IREASSIGN: Call
uk058804
# E-0307150419 was Reagsigned from Group SMC1 to
ichard Postance, Group SMC1
8/08/03 11:19
REASSIGN: Call
gb083646
# E-0307150419 was Reassigned from Richard Postance,
croup SMC1 to Group SMC FILTER
IrAO Simon Fawkes
18/08/03 1
yTIReturn
he/o8/03 1
54
SYSADM
lopen OTI: Automatic Open OTT
***Updated by Santokh Chahal at 18/08/03 11:54:12
8/08/03 11:54
IREASSIGN: Call
Icroup EDSC1
If) call details
uk058804
# E-0307150419 was Reassigned from Group SMC FILTEI
lbiagnostician name:
Customer opened date 15/07/2003 12:10:55
CALL Pc0093837
opened
Jbate:18-Aug-2003 1:
larget Release
5:00 User:Diane Rowe
updated to BI_3S40R-Provisional
Product General/Other/Misc ISDN added
[the Call record has been assigned to the Team Member: Chris Hawkes
Defect cause updated to 99:General - Unknown
Hours spent since call received: 0 hours
ldate:18-Aug-2003 1
Please pass to
IF} Response :
4:00 User:Chris Hawkes
Simon Fawkes. .
Forwarding to Simon Fawkes for action...
[END OF REFERENCE 35676009]
Responded to call type L as Category 40 -Incident Under Investigation
[the response was delivered to: PowerHelp
the Call record has been transferred to the Team: QFP
Hours spent since call received: 0 hours
JDate:18-Aug-2003 1:
5:00 User:Lionel Higman
[the Call record has been transferred to the Team: IPDU DesAuth
Hours spent since call received: 0 hours
jDate:18-Aug-2003 13:26:00 User:Lionel Higman
the Call record has been assigned to the Team Member: Simon Fawkes
Hours spent since call received: 0 hours
JDate:28-Aug-2003 1.
leMpry 28/08/03
8:00 User: Customer Call_
15:14 534768 CFM1 Information: 6 Monthly Health Check to take
place on Tuesday 2nd
September, Health Checks will be performed at both Wigan (09:00)
land Bootle (12:
to perform the
00). Unisys Engineer John Scragg will be onsite
Health Checks which we have been advised
ill be non service affecting. SG
FUJ00176338
FUJ00176338
[Date:0i-Sep-2003 09:20:00 User: Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
01/09/03 10:22 534768 CFM1 Information: OCPS 7574 (Wigan) & 7575 (Bootle)
Ihave raised for the
liealth Checks. SG
JDate:03-Sep-2003 1:
IF) Response
call currently with Simon Fawkes in IPDU-DesAuth.
{END OF REFERENCE 35930760]
kesponded to call type Las Category 40 -Incident Under Investigation
the response was delivered to: Powerlielp
5:00 User:Barbara Longley
IDate:08-Sep-2003 09:49:00 Uscr:Stephen Gardiner
[the following is an extract taken from Unisys Engineers (Jon Scragg) email
sent 8/9/03 to Steve Gardiner:
[fhe health checks for the 2 Centerra boxes at Wigan and Bootle were clear as
far as any hardware issues were concerned. The status of all nodes was as
expected.
[the software revision on the nodes is currently 1.1.0.98-409. This will need
to be updated fairly soon to the latest release 2.0.1.166-1014.
je can schedule this at your convenience.
lbate:04-Nov-2003 09:23:00 User:Simon Fawkes
Ic 3561 covers the upgrade to version 2 of Centera system software. Will
close PinICL once approved.
Date: 09-Jan-2004 1
Request, For Service ~====
Phone iagnostician Name: =
type: CENOPWINNY Product Serial No: Product Site:
(0:14 User:_Customer Call_
Date/Time Raised
ority: B Contact Name: Steve Gardiner Contact
= = Product
Request Identifiers Originator: Phelp
wiginator's reference: E-0307150419 Consumer: 16953 AIGATE Consumer's reference: E-0307150419 Provider: PINICL Provider's
reference:
Forwarding to Simon Fawkes for ac!
Date:09-Jan-2004 14:40:15 User:_Customer Call_
call currently with Simon Fawkes in IPDU-DesAuth.
bate:12-Feb-2004 13:03:48 User:Lionel Higman
fhe call TargetRelease has been changed from:-
IsI_3540R-Provisional
[the call TargetRelease is now:-
IB1_3S60R-Provisional
I81_3S40R is no longer a targetable release. Targeting call at next viable R
release
Datc:20-Mar-2004 09:39:55 User:Chris Hawkes
Ik} Response :
\dministrative closure for OTI switch.
[END OF REFERENCE 37878430]
Responded to call type L as Category 68 -Administrative Response
Date: 20-Mar-2004 09:39:56 User:Chris Hawkes
Hours spent since call received: 0 hours
[Date:20-Mar-2004 09:39:57 Uscr:Chris Hawkes
CALL PC0093837 closed: Category 68, Type L
[the response was delivered to: PowerHelp
Date: 20-Mar-2004 11:11:21 User: Customer Call_
bate and time complete: 20/03/2004 09:48:00
lservice Complete (Confirmation) Received
Date: 21-Mar-2004 13:30:05 User: Customer Call_
ALL PC0093837 reopened by Customer Call_
lempry
20/03/04 09:48 PINICL
IREASSIGN: OTI monitor reassigned this call from PINICL to the Action Group
smc Filter as directed by the OT[Return activity
21/03/04 13:26 SYSADM
21/03/04 13:26 uk086391
FUJ00176338
FUJ00176338
JREASSIGN: Call # B-0307150419 was Reassigned from Group SMC Filter to
croup EDSC1
IkeOpen OTT: Automatic Re-Open OTT
W**Updated by Harjinder Theara at 21/03/04 13:26:45
lDate:22-Mar-2004 09:13:36 User: Customer Call_
\dministrative closure for OTI Switch.
8:07 Uscr:Chris Hawkes
the Call record has been transferred to the team: IPDU DesAuth
[the Call record has been assigned to the Team Member: Simon Fawkes
Progress was delivered to Powerhelp
[Date:26-Apr-2004 09:50:50 Uscr:Lionel Higman
the Call record has been transferred to the team: $I Design Authority
[fhe Call record has been assigned to the Team Member: Simon Fawkes
JDate:21-Jun-2004 11:08:17 User:Lionel Higman
lthe call Target Release has been move to:
ffargeted At -- BI_3SG0R-Provisional
[Date:02-Nov-2004 17:13:59 User:Lionel Higman
[fhe Call record has been assigned to the Team Member: Simon Fawkes
[the Call record has been transferred to the team: ASD Ifrastructure Unit
Dats:05-Apr-2005 0
[Start of Response]
0:33 User:Simon Fawkes
lease re-open.
{END OF REFERENCE 39405518]
lkesponse code to call type L as Category 44
ltours spent since call received: 0 hours
cP 3561 approved and deployed. Closing peak. If fault still exists then
lbate:05-Apr-2005 07:30:50 User:Simon Fawkes
[Start of Response]
close
[END OF REFERENCE 39405524]
response code to call type L as Category 60
outing to Call Logger following Final Progress update.
Hours spent since call received: 0 hours
jbate:05-Apr-2005 10:10:12 Uscr:Barbara Longley
[the Call record has been assigned to the Team Member: Joe Harrison
Progress was delivered to Powerhelp
[Date:05-Apr-2005 14:48:21 User:Joe Harrison
[Start of Response]
please re-open.
(END OF REFERENCE 39407611]
esponse code to call type L as Category 60
lkouting to Call Logger following Final Progress update.
service Response was delivered to Powerhelp
Hours spent since call received: 0 hours
cP 3561 approved and deployed. Closing peak. If fault still exists then
JDate:05-Apr-2005 14:48:22 Uscr:Joe Harrison
CALL Pc0093837 closed: Category 60 Type L
Jbate:05-Apr-2005 16:22:28 User: Customer Call_
consumer Phelp has received the call closure
Root Cause General - Unknown
Logger _Customer Call_ -- EDSC
Subject Product General/Other/Misc -- ISDN (version unspecified)
Assignee _Customer Call_ -- EDSC
Last Progress 05-Apr-2005 16:22
_Customer Call_