FUJ00176339
FUJ00176339
Peak Incident Management System
Call Reference PC0089043 Call Logger _Customer Call_ -- EDSC
Release Targeted At -- BI_3S75R-Provisional Top Ref E-0304010637
Call Type Live Incidents Priority B -- Business restricted
Contact EDSC Call Status Closed -- Administrative Response
Target Date 25/03/2004 Effort (Man Days) 0
Summary MBOARCO1 - Memory - Available bytes ....142659584
All References Type : Value
Other S60 Re-Review
Other S60 Re-Review
PowerHelp : E-0304010637
f PowerHelp E-0304010637
Progress Narrative
bate:01-Apr-2003 15:34:00 User: Customer Call_
CALL PC0089043:Priority B:CallType L - Target 04/04/03 16:34:55
o1/04/03 15:13 Critical event received 14:40pm on Host MBOARCO1 stating
femory - Available bytes ....142659584 - 1500000000.00.
6 uk082175
Spoke to victor (ISDNT) and he advised that a call should
Ibe logged and sent accross.
jo1/04/03 1
o1/04/03 1
Informatio
7 wk082175
Cannot find any kel relating to this event.
8 uk082175
Call # B-0304010637 was Reassigned from Michael Abudu,
croup SMC1 to Group ISD NT
lRe-assigning to ISDNT for further investigation and advise.
Jo1/04/03 16:23 uk058609
information: Server is currently running agent_load Audit data.
ALL Pc0089043 opened
Jbate:01-Apr-2003 15:35:00 User: Customer Cali_
lkesulting in performance errors showing in the application
hog «
lrrors are not standard NT errors (Athene Aquire I think?)
Iso forwarding to SSC for information and progression. VCAR
Jo1/04/03 16:26 SYSADM
lopen OTT: Automatic Open OTT
M**Updated by Victor Carmichael at 01/04/03 16:26:05
Jo1/04/03 16:25 uk058609
IREASSIGN: Call # E-0304010637 was Reassigned from Group ISD NT to
croup EDsc1
see previous update
lf} Call details
Diagnostician name:
customer opened date 01/04/2003 15:13:39
Date:01-Apr-2003 16:07:00 User:Barbara Longley
fthe call summary has been changed from:
crit event received 14:40pm on Host MBOARCO1 s
[fhe call summary is now:
IMBOARCO1 - Memory - Available bytes ....142659584
jfarget Release updated to BI_3S30R-Provisional
Product Infrastructure Agent Common added
Date: 01-Apr-2003 16:08:00 Uscr:Barbara Longley
lf} Response +
Prescan: Assigning call to Martin Harvey in EDSC.
[END OF REFERENCE 34090129]
Responded to call type L as Category 40 -Incident Under Investigation
[the response was delivered to: Powerllelp
the Call record has been assigned to the Team Member: Martin Harvey
Defect cause updated to 99:General - Unknown
fiours spent since call received: 0 hours
2-Apr-2003 07:21:00 User: customer Call_
EMPry 02/04/03 08:21 wk082175 SMC1 Information: Another event received on
MBOARCO1 at 09:19am stating that
lthe memory - available bytes...199520256.00 - 2000000000.00.
FUJ00176339
FUJ00176339
fbate:03-Apr-2003 14:15:00 User:Martin Harvey
fhe call summary has been changed from:—
MBOARCO1 - Memory - Available bytes ....142659584
[the call summary is now
(BOARCO1 - Memory - Available bytes ....142659584
lew evidence added - Event log
lr) Response :
[his message generated by NTCSMon event no:334/335 is appearing consistently
levery 20mins as either a warning or error. I dont believe we support the
archive servers.... I guess this can be treated as in SParker4242L, but please
pass to performance TDA (Andy Scott someone suggested?) for comment .
{END OF REFERENCE 34110779]
responded to call type L as Category 40 -Incident Under Investigation
fhe response was delivered to: PowerHelp
the Call record has been transferred to the Team: QFP.
Hours spent since call received: 0 hours
Date: 03-Apr-2003 14:32:00 User:Lionel Higman
the Call record has been transferred to the Team: IPDU DesAuth
fours spent since call received: 0 hours
jbate:03-Apr-2003 14:33:00 User:Lionel Higman
[the Call record has been assigned to the Team Member: James Stinchcombe
Hours spent since call received: 0 hours
[Dat e:03-Apr-2003 17:48:00 User:_Customer Call_
IEMPTY 03/04/03 18:48 uk0&4203 SMC1 Information: Another event received on
jo3/04/03 @ 18:40:21 Host
MBOARCO1 stating : Memory ~ Available bytes .
1500000000.00..
+140509184.00
Jbate:15-Apr-2003 07:07:00 User:Stephen Gardiner
jemory has now been upgraded on both MWIARCO1 and MBOARCO1 to 1024 Mbytes,
this was done during Monday 14/4/03, this was previously 512 Mbytes. SG
[Date:15-Apr-2003 07:08:00 User:Stephen Gardiner
lew evidence added - OCP6838 - Upgrade Memory to 1024 Mbytes
jDate:15-Apr-2003 13:13:00 Uscr:James Stinchcombe
[this should now fix this problem (see also PC0086053). Routing to platforms
to update the design documents.
[fhe Call record has been transferred to the Team: Platform-Des
iours spent since call received: 0.5 hours
jDate:15-Apr-2003 13:20:00 User:Barbara Longley
IF} Response :
call currently assigned to Platform-Des.
[END OF REFERENCE 34254482]
kesponded to call type L, as Category 40 -Incident Under Investigation
[fhe response was delivered to: Powerlelp
JDatc:15-Apr-2003 16:11:00 Uscr:Stephen Gardiner
New evidence added - OCP6842 - Audit Server Memory Upgrade for Bootle
Date:10-dul-2003 06:47:00 User: Customer Call_
EMPTY 10/07/03 02:33 uk081232 SMC1 Information: Critical event rec'd @ 1.46
lon MBOARCO1 NY Error : ‘the
driver detected a controller error on \Device\Scsiport2
Jbate:17-Tul-2003 06:52:00 User: Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
7/07/03 07:52 uk081232 SMC1 Information: Critical event rec'd on MBOARCO1 @
7.10 17th Jul 03. Could
Inct delete audit track
PFNO1_DRSDB_LiabilityB B_DCSSIN2003062402 20030625 051719 VO01.dt£" after 4
attempts. Error. 5."
lAccess is denied.
Jbate:23-dul-2003 01:15:00 User: Customer Call_
empry EMPTY EMPTY OTI Astea OTT Success: An add has been sent to PINICL
23/07/03 01:15 uk085796 SMC1 Information: further events RCVD:
critical NT error: 23rd July 2003 @ 00.14hrs. the device
FUJ00176339
FUJ00176339
Davice\lape? has a bad block
Jbate: 26-Jul-2003 07:53:00 User: Customer Call_
emery EMPTY EMPTY OTI Astea OTT Success: An add has been sent to PINICL
26/07/03 08:50 uk081232 SMC1 Information: Critical event rec'd @ 07.11 26th
jul 03. NY_Error :
dit Archiver - Could not delete audit track
PNO1_DRSDB_LiabilityB B DCSSIN2003061102 20030704 154726 VOOl.dtf' after 4
lattempts. Error. '5; 'Accesss is denied’
Date:05-Aug-2003 08:18:00 Uscr:Lionel Higman
jB1_3S30R-Provisional is no longer a valid target release. Rolling forward to
current valid Provisional target
lfarget Release updated to BI_3S40R-Provisional
pate:31-Aug-2003 07:14:00 User:_Customer Call_
IEMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
[31/08/03 07:34 gb083684 SMC1 Information: Critical events received @ 07:10
from MBOARCO1 : Event :
count not delete audit track
IFNO1_DRSB_LiabilityB B_DCSSIN2003071702_ 20030809 133005 VO01.dtf after 4
attempts. Error 5
lAccess is denied
Date: 20-Oct-2003 02:47:00 User: Customer Call_
IeMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
20/10/03 03:39 qb083797 SMC1 Information: Critical warning received on
BOARCO1 on 20.10.03 @ 03.31:
the device \device\scsiport3 did not respond within the
timeout period’.
jbate:05-Nov-2003 03:18:00 User: Customer Call_
leMpTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
05/11/03 03:09 uk085796 SMC1 Information: Critical event RCVD on 5th Nov
2003 @ 02.40hrs. MBOARCO1.
I" Fatal error detected whilst sealing. Seal conrol
process is terminating”.
jDate:15-Dec-2003 14:37:00 User:Lionel Higman
the call references have been updated. They are now:-
RIGINATOR : Phelp
It Powerfielp : B-0304010637
Other 60 Re-Review
jbate:15-Dec-2003 15:45:00 User:Lionel Higman
[fhe Call record has been assigned to the Team Member: Dave Johns
fours spent since call received: 0 hours
lDate:16-Dee-2003 1
I} Response :
call currently with Dave Johns in Platform-Des.
[END OF REFERENCE 36867479]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: Powerlielp
3:00 User:Barbara Longley
Date:24-Dec-2003 02:15:00 User: Customer Call_
leMpTry 24/12/03 01:39 uk084203 SMC1 Information: Critical nt error received
lon 24/12/03 @ 01:31 on MBOARCO1
I" The driver detected a controller error on \Device\Tape2"
jDate:09-an-2004 1.
Request For Service >=
IPhone: MBOARCO1 Diagnostician Name
type: WINNT Product Serial No: Product
8:58 User: Customer Call_
-=== Date/Time Raised: 01/04/2003 15:1
9 Priority: B Contact Name: Michael Abudu SMC Contact
= Product
Site: PATHO22
Request Identifiers Originator: Phelp
E-0304010637 Provider: PINICL Provider's
riginator's reference: £-0304010637 Consumer: 16953 A1GATE Consumer's reference:
jreference
JDate:09-dan-2004 14:28:59 User: Customer Call_
Irescan: Assigning call to Martin Harvey in EDSC.
this message generated by NTCSMon event no:334/335 is appearing consistently every 20mins as either a warning or error. I dont
believe we support the archive servers.... I guess this can be treated as in SParker4242L but please pass to performance TDA
FUJ00176339
FUJ00176339
Tandy Scott someone suggested?) for comments
Date:09-Jan-2004 14:29:00 User: Customer Call_
call currently assigned to Platform-Des.
call currently with Dave Johns in Plat form-Des.
jbate:26-Jan-2004 02:49:47 User: Customer Call_
lEMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
Date: 26-Jan-2004 02:49:49 User: Customer Call_
26/01/2004 02:46 uk081232 SMC1 Information: Repeat event @ 02:39 26th Jan 04
1T Error: The device,
\\Device\\Scsiport2, did not respond within the timeout period
IDate:10-Feb-2004 14:51:12 User:_Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
10/02/2004 14:48 uk085796 SMC1 Information: further events RCVD on 10th Feb
2004 @ 14.23hrs. MBOARCO1.
I" Device\\Tape4, has a bad block"
bate:12-Feb-2004 12:58:50 User:Lionel Higman
[the call TargetRelease has been changed from:-
Is1_3S40R-Provisional
fhe call TargetRelease is now:-
Is1_3S60R-Provisional
ls1_3S40R is no nolger a targetable release. Setting target to the next viable
Ik release.
JDate:18-Feb-2004 10:51:56 User:_Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
Jbate:18-Feb-2004 10:51:57 User:_Customer Call_
18/02/2004 10:47 uk086391 SMC1 Information: Further events recieved on
MBOARCO1 @ 10:36 on 18/02/04,
lerror text, ‘The device, \\Device\\Tapel, has a bad block."
Date: 28-Feb-2004 14:11:31 User: Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTT Success: An add has been sent to PINICL
28/02/2004 14:06 gb083797 SMC1 Information: Warning event also reported on
MMBOARCO1 on 28.2.04 @
H3:59:17:
hhe persistent object index on volume &
\messagestore.dat) will be rebuilt by request'
JDate:20-Mar-2004 09:21:38 User:Chris Hawkes
lr) Response :
JDate:20-Mar-2004 09:21:39 User:Chris Hawkes
\dministrative closure for OTT
[END OF REFERENCE 37876455)
Responded to call type L as Category 70 -Avoidance Action Supplied
Hours spent since call received: 0 hours
ldate: 20-Mar-2004 09:21:41 User:Chris Hawkes
CALL PC0089043 closed: Category 10, Type L
the response was delivered to: PowerHelp
JDate:20-Mar-2004 10:02:53 User: Customer Call_
Date and time complete: 20/03/2004 09:27:06
service Complete (Confirmation) Received
[Date:22-Mar-2004 09:13:24 User:_Customer Call_
\dministrative closure for OTI Switch.
pat
Emery
20/03/04 09:
22-Mar-2004 1!
0:41 User: Customer Call_
7, PINICL
FUJ00176339
FUJ00176339
JREASSIGN: OTI monitor reassigned this call from PINICH to the Action Group
crMi as directed by the OTIReturn activity
22/03/04 18:18 NI057307
information: Very confusing call this one. It looks like it made
ieasonable sense until it went of to the Design people to ensure
the platform design documents were updated. Can someone in SSC
make sense of what happened then - have design confirmed
9 NI057307
IREASSIGN: Call # E-0304010637 was Reassigned from Group CFM1 to Group
Ismc1
Please pass to SSC as per last update
22/03/04 19:38 uk084204
IREASSIGN: Call # E-0304010637 was Reassigned from Group SMC1 to Group
smc FILTER
22/03/04 19:38 SYSADM
lkeopen OTI: Automatic Re-Open OTT
It**Updated by Niall Vincent at 22/03/04 19:38:14
22/03/04 19:38 uk084204
IREASSIGN: Call # E-0304010637 was Reassigned from Group SMC FILTER to
Datc:22-Mar-2004 19:40:41 User: Customer Cali_
CALL PC0089043 reopened by Customer Call _
Jbate:23-Mar-2004 07:22:27 User:Chris Hawkes
[the Call record has been transferred to the team: Platform-Des
[the Call record has been assigned to the Team Member: Dave Johns
progress was delivered to Powerhelp
JDate:24-Mar-2004 04:41:23 User
EMPTY 24/03/04 04:36 uk085796
4th March 2004 @ 02.26hrs.
MBOARCO1.
I" Device\Harddisk10\Partitionl, has a bad block"
Customer Call_
SMC1 Information: further events RCVD on
Date: 29-Mar-2004 11:49:10 User: Customer Call_
MPTY EMPTY EMPTY OTT Astea OTT Success: An add has been sent to PINICL
28/03/04 09:03 uk081232 SMC1 Information: Critical event rec'd on
MBOARO1 @ 08.07 28th March 04.
T Errpr : The driver detec! controller error on Device\Se:
lot respond within the timeout period.
ed a
ipert)), did
[Date:02-May-2004 1:
EMPTY EMPTY EMPTY OTI Astea OTI Success
02/05/04 12:14 uk085796 SMC1 Informatio
May 2004 @ 11.12hrs.
MBOARCO1.
I" Device\Harddisk10\Partitionl, has a bad block”
6:06 User: Customer Call_
An add has been sent to PINICL
further events RCVD on 2ND
Date: 08-May-2004 03:16:19 User: Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTT Success: An add has been sent to PINICL
Jo8/05/04 03:12 uk085796 SMC1 Information: further events RCVD on 8th
ay 2004 @ 02.21hrs.
MBOARCO1.
I Device\Harddisk10\Partitionl, has a bad block"
Date:i7-May-2004 18:03:44 User: Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
H7/05/04 18:01 uk085796 SMC1 Information: further events RCVD on 17th
May 2004 @ 16.10hrs.
MBOARCO1.
I" Device\Harddisk10\Partitionl, has a bad block"
lDate:02-dun-2004 02:01:31 User: Customer Call_
EMPTY EMPTY EMPTY OTT Astea OTT Success: An add has been sent to PINICL
02/06/04 01:57 uk086394 SMC1 Information: further events RCVD on 01 dune
2004 @ 01:54:36 on
MBOARCO1.
I" The device, \Device\Tapel, has a bad block"
Jbate:05-dun-2004 13:43:07 User: Customer Call_
IEMPTY 05/06/04 13:40 uk095514 SMC1 Information: futher events been
Jenerated
13:18:04 05/06/04
FUJ00176339
FUJ00176339
NA corrupt storage unit was detected on volume 4 with LPN
HS, unittype
Jbate:21-gun-2004 14:40:47 User:Lionel Higman
the call TargetRelease has been changed from:-
IB1_3S40R-Provisional
fhe call TargetRelease is now:~
IsI_3S40R-Provisional
Jbate:21-Jun-2004 15:27:35 User:Lionel Higman
[the call TargetRelease has been changed from:-
st_3S40R-Provisional
[fhe call TargetRelease is now:-
Is1_3S70R-Provisional
40k is no longer a possible target release. S60R is already fully
subscribed. Targeting at next available potential R release - S70R.
Date:02-dul-2004 07:50:36 User: Customer Call_
EMPTY EMPTY EMPTY OTI Astea OTT Su An add has been sent to PINICL
02/07/04 03:34 gb083797 SMC1 Information: further events reported on
2.7.04 @ 03:30:23:
[the device, \Device\'lape4, has a bad block
Oate:03-dul-2004 18:21:31 User: Customer Call_
IEMPTY EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
o3/07/04 18:18 uk082476 SMC1 Information: Further Events reported on
03/07/04 @ 17:48:29
[the device, \Device\Tape3, has a bad block
Date:44-sul-2004 1
fhe call TargetReleas:
BI_3S70R-Provisional
[the call TargetRelease is now:-
st_3S75R-Provisional
It am told the currently targeted release for this call (70R) exists only in
Iname - retargeting at S?5R-Provisional.
0:08 User:Lionel Higman
has been changed from
jDate:05-Aug-2004 03:36:47 User: Customer Call_
leMpTy EMPTY EMPTY OTI Astea OTI Success: An add has been sent to PINICL
05/08/04 03:31 UK061824 SMC1 Information: Further Events reported on
Jo5/08/04 @ 03:28:13
the device, \Device\Tape2, has a bad block
JDate:09-dun-2006 16:37:50 User: Customer Call_
leMpTY EMPTY EMPTY OTI Astea OTT Success: An add has been sent to PINICL 09/06/06 1
lon 9/06/06 @ 15:33 " The driver detected a
controller error on \Device\Sesiport8
Information:
Events received
Jbate:29-Nov-2007 12:29:10 User:Lionel Higman
[Start of Response]
is there still a problem here?
[End of Response]
Response code to call type L as Category 68 -- Final ~
routing to Call Logger following Final Progress update.
Administrative Response
Date:29-Nov-2007 12:43:45 User:Lorraine Guiblin
jbefect cause updated to 41: General - in Procedure
jDate:29-Nov-2007 12:43:49 Uscr:Lorraine Guiblin
CALL PC0089043 closed: Category 68 Type L
Root Cause General - in Procedure
Logger _Customer Call_ -- EDSC
Subject Product Infrastructure
Assignee _Customer Call_ -- EDSC
Agent Common (version unspecified)
FUJ00176339
FUJ00176339
Last Progress 29-Nov-2007 12:43 -- Lorraine Guiblin