FUJ00176342
FUJ00176342
Peak Incident Management System
Call Reference PC0095192 Call Logger Alan Holmes -- Audit-Dev
Release Targeted At -- BL 3S50R-Authorised Top Ref FSTK_2 0 WP17308 & 17333
Call Type Product Incidents/Defects Priority C -- Progress restricted
Contact Deleted Contact Call Status Closed -- Administrative Response
Target Date 17/09/2003 Effort (Man Days) 0
Summary ARQ Closure reports are not audited
All References Type Value
Release PinICL PC0096855
Other JHAudit
Work Package PWY_WP_17308
Release PinICL PC0096809
Work Package PWY_WP_17333
Fast track fix : : FSTK_2_0_WP17308 & 17333
Progress Narrative
fbate:10-Sep-2003 10:50:00 User:Alan Holmes
cALL Pc0095192 opened
lkeferences entered are:~
Product Infrastructure Audit added
ffarget Release entered: Unknown
lARQ Closure reports are not audited
currently Audit Record Query (ARQ) closure reports are not formally audited.
[hese reports are required as a record of the actions carried out in
fulfilling an ARQ.
{the reports should be moved into the Audit server's audit point in order that
thay are gathered by normal audit processes.
CALL PC0095192:Priority D:CallType P - Target 24/09/03 11:50:40
the Call record has been transferred to the Team: QFP
jbefect cause updated to 7 :Design - High Level Design
jours spent since call received: 0 hours
JDate:10-Sep-2003 12:55:00 User:Lionel Higman
target Release updated to Future Unspecified
the Call record has been transferred to the Team: Audit-Dev
Hours spent since call received: 0 hours
[Dats:10-Sep-2003 13:13:00 User:Bryan Muir
[fhe Call record has been assigned to the Team Member: Alan A Holmes
curs spent since call received: 0.1 hours
Joate:16-Sep-2003 15:15:00 User:Alan Holmes
CALL PC0095192:Priority C:Calltype P = Target 17/09/03 11:50:40
lbate:16-Sep-2003 15:20:00 User:Alan Holmes
Ir have changed the priority of this from D -> C as there is a risk that these
closure reports could be lost if 1) the auditor accidentally deletes one, or
2) is there is a disk failure of the F: drive as this drive is not backed up.
Date:16-Sep-2003 15:27:00 User:Bryan Muir
[fhe Call record has been assigned to the Team Member: Bryan Muir
Defect cause updated to 14:Development - Code
Hours spent since call received: 0.1 hours
jDate:17-Sep-2003 10:07:00 User:Bryan Muir
If} Response +
LIVE FIX IMPACT
cost: 0.5 man days to fix and handover
HMPACT ON DEVELOPMENT: Low. This fix can be (incrementally) implemented
within the current development schedule.
IMPACT ON USER: Impact on customer: None. Impact on user: None. However,
without this change we will be running with an incomplete audit trail of the
actions taken by the Audit system.
IMPACT ON OPERATIONS: None.
RISK: Low. A single executable needs to be replaced.
FUJ00176342
FUJ00176342
[TARGET RELEASE? Recommendation: BISSS0R:
[END OF REFERENCE 36100706)
Responded to call type P as Category 55 -Live Fix Impact Supplied
Ithe response was delivered on the system
the Call record has been transferred to the Team: RelMngmntForum
ours spent since call received: 0.2 hours
Jbate:17-Sep-2003 1
I} Response :
IMF 17/9/03 has left the target release for this PinICL as Future Unspecified
frith no recommendation.
(END OF REFERENCE 36113536]
Responded to call type P as Category 57 -Future Fix Authorised
[the response was delivered on the system
the Call record has been transferred to the Team: Audit—Dev
Hours spent since call received: 0 hours
6:00 User:dohn Budworth
Date:19-Sep-2003 06:38:00 User:Bryan Muir
fhe Call record has been assigned to the Team Member: Bryan Muir
jbate:19-Sep-2003 06:39:00 User:Bryan Muir
fours spent since call received: 0.1 hours
JDate:19-Sep-2003 12:37:00 User:Bryan Muir
this PinICl wrongly (apparently) sent to BMF for a live fix authorisation at
IsT3S50R. QFP can you please change the Target Release to: BI3S50R so that we
can implement a ‘development' fix.
[thanks
Jbate:19-Sep-2003 12:38:00 User:Bryan Muir
the Call record has been transferred to the Team: QFP
Hours spent since call received: 0.2 hours
joate:19-Sep-2003 12:57:00 User:Lionel Higman
Bryan, sending it to the RMF was not wrong but perhaps inappropriate. "R”
releases must when possible be kept clear for urgent correction to the live
estate, not cluttered up with fixes which could and should wait for the next
baseline release. The view of the RMF was that not only was this not
sufficiently urgent to go into an "R" release, but that given the workaround
(don't delete the relevant files) it did not warrent recommendation for
clearance at the next baseline. If you disagree, please resubmit with reasons
(to the RMF if you are still recommending S50R, to QFP if you now recommend a
baseline (S60) release).
the Call record has been transferred to the Team: Audit-Dev
Hours spent since call received: 0 hours
Jbate:19-Sep-2003 13:22:00 Uscr:Alan Holmes
fhe reasons that we believe that this should be included as an S5OR fix are
three fold:
h) The risk of a file being accidentally deleted. Currently the Auditors
manually cut and paste the file from the Audit server to the Audit
workstation in order to associate it with the relevant ARQ. We have
introduced a temporary change in their working practices such that they copy
land paste the file, thus reducing the risk of losing it. However the risk is
still there.
2) There is an operational impact in that until the fix is installed,
jperiodically files must be manually renamed (to quite a convoluted new name)
land moved in to the Audit servers Audit point for writing to the Audit trail.
this is also error prone and could result in an incorrectly named file or the
loss of a file (Although in this case there should be a copy on one of the
wudit workstations) .
3) The output from the ARQ process is often used as evidence in court
hearings and the ARQ closure reports are the Audit Trail of how this evidence
as generated.
[bate:19-Sep-2003 13:23:00 User:Alan Holmes
the Call record has been transferred to the Team: RelMngmntForum
Hours spent since call received: .1 hours
JDate:25-Sep-2003 08:27:00 User:Tyrone Cozens
target Release updated to BI_3S50R-Authorised
If} Response :
leMF authorise a fix for S5OR.
[END OF REFERENCE 36202756]
Responded to call type P as Category 56 -Live
[fhe response was delivered on the system
Fix Authorised
FUJ00176342
FUJ00176342
ine Call record has been transferred to the Team: Audit-bev
Hours spent since call received: 0 hours
JDate:25-Sep-2003 08:59:00 Uscr:Alan Holmes
[fhe Call record has been assigned to the Team Member: Bryan Muir
ours spent since call received: .1 hours
Date:03-Oct-2003 07:37:00 User:Bryan Muir
the call references have been updated. They are now:
Other : JHAudit
jork Package : PWY_WP_17308
It Work Package : PWY WP_17333
lf} Response :
code amended (Client and Server) to resolve this issue.
[END OF REFERENCE 36301750]
bate:03-Oct-2003 07:38:00 User:Bryan Muir
Responded to call type P as Category 48 -Fix Released to PIT
[fhe response was delivered on the system
the Call record has been transferred to the Team: Dev-Int-Rel
tours spent since call received: 4.0 hours
Dat e:03-Oct-2003 10:07:23 User: Customer Call_
code amended (Client and Server) to resolve this issue.
Date: 05-Nov-2003 1
[the call reference:
ther : JHAudit
jork Package : PWY_WP_17308
lork Package : PWY WP 17333
lt Fast track fix : FSTK_2 0 WP17308 & 17333
I} Response :
rast track available, please test.
fEND OF REFERENCE 36574515]
Responded to call type P as Category 46 ~Product Error Fixed
the response was delivered on the system
[the Call record has been transferred to the Team: Live Supp.Test
Hours spent since call received: 0 hours
4:00 Usor:Miho Fujii
have been updated. They are now
Jbate:05-Nov-2003 16:06:55 User: Customer Call_
Fast track available, please test.
Date:10-Nov-2003 15:34:00 User:Tyrone Cozens
the call references have been updated. They are now:
Other : JHAudit
jork Package : PHY_WP_17308
jork Package : PWY WP 17333
jt Fast track fix : FSPK_2 0 WP17308 & 17333
kelease PinICL : Pco096809
IDate:28-Nov-2003 15:54:00 User:Tyrone Cozens
the call references have been updated. They are now:
ther : JHAudit
jork Package : PWY WP 17308
jork Package : PWY_WP_17333
jt Fast track fix : FSTK 2 0 WP17308 & 17333
Release PinICL : PC0096809
lkelease PinICL : PC0096855
Date: 28-Nov-2003 15:56:00 User: Tyrone Cozens
If} Response :
P_17333 passed testing via RNB5136 25/11/03. WP_17308 passed testing via
IRNB5132 26/11/03. Routing back to call logger for closure.
(END OF REFERENCE 36746855]
Responded to call type P as Category 68 ~Administrative Response
Hours spent since call received: 0 hours
fhe response was delivered on the system
Date: 28-Nov-2003 16:07:26 User: Customer Call_
P_17333 passed testing via RNB5136 25/11/03. WP_17308 passed testing via
closure.
RNB5132 26/11/03.
Routing back to call logger for
FUJ00176342
FUJ00176342
[Dater0i-Dec-2003 16:29:00 UscriBryan Muir
ALL PC0095192 clo:
ours spent since ca
Root Cause Development - Code
Logger Alan Holmes -- Audit-Dev
Subject Product Infrastructure -- Audit (version unspecified)
Assignee Alan Holmes -- Audit-Dev
Last Progress 01-Dec-2003 16:29 -- Bryan Muir