FUJ00176481
FUJ00176481
Peak Incident Management System
Call Reference PC0089033 Call Logger _ Customer Call_ -- EDSC
Release : Targeted At -- BI_3S30R-Provisional Top Ref E-0304010007
Call Type Live Incidents Priority B -- Business restricted
Contact EDSC Call Status Closed -- No fault in product
Target Date 04/04/2003 Effort (Man Days) 0
Summary B_AUD_SEAL STRT2 abend.
Progress Narrative
[ate:01-Apr-2003 13:57:00 Uscr: Customer Call.
ALL PCO089033:Priority B:CallType L - Target 04/04/03 14:57:13
7 B_AUD_SEAL STRT2 abend.
8 GBO83727
Call # B-0304010007 was Reassigned from Steve Sherdel,
C1 to Group CFM1
01/04/03 04:12 uk057674
Information: Job failed after a massive 3 hrs and 23 mins with the
lbrror: Pre zip rename of gathered file
IFNO1_TMS Cluster2B B 6 20030331 16223500 v001-arc has an
"ERROR SHARING VIOLATION"
timeout" Fatal error detected whilst sealing, seal control
rocess is terminating.
bob is rerunning at the moment
passing to NT for investigation in the morning
Jo1/04/03 04:13 uk057674
IEASSIGN: Call # E-0304010007 was Reassigned from Group CFM1 to Group
sD NT
reassigning call to NT
jo1/04/03 14:17 gb543821
information: This call is to be routed over the OTI Link for PINICL for
lthe Audit Development Stack.
01/04/03 14:18 gb543821
REASSIGN: Call # E-0304010007 was Reassigned from Group ISD NP to
group SMC1
please progress
Jo1/04/03 14:23 qb0a3797
IREASSIGN: Call # E-0304010007 was Reassigned from Group SMCI to Group
lsmc FILTER
Jo1/04/03 14:23 gb083797
IREASSIGN: Call # E-0304010007 was Reassigned from Group SMC FILTER to
sroup EDSC1
ke-assigning for Development as per CFM request.
If} Call details
piagnostician name:
ustomer opened date 01/04/2003 04:07:10
CALL PC0089033 opened
oate:01-Apr-2003 14:04:00 Uscr:Barbara Longley
target Release updated to BI_3S30R-Provisional
Product Infrastructure Audit added
If} Response :
Prescan: Routing call to Audit-Sup via QFP.
[END OF REFERENCE 34087663]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
[the Call record has been transferred to the Team: QFP
Defect cause updated to 99:General - Unknown
fours spent since call received: 0 hours
jbate:01-Apr-2003 15:11:00 User:Lionel Higman
[fhe Call record has been transferred to the Team: Audit~Sup
Hours spent since call received: 0 hours
Jbate:02-Apr-2003 15:41:00 User:Bryan Muir
Ihe Call record has been assigned to the Team Member: Bryan Muir
iours spent since call received: 0.1 hours
bate:03-Apr-2003 12:16:00 User:Bryan Muir
If} Response :
[the target file: FNO1 TMS Cluster2B B 6 20030331 16223500 v001.arc has been
lneld by another process for longer than 10 minutes and the sealer has
(correctly) errored and exited because it cannot progress the file to the
centera cube.
this problem is usually caused by a lack of system resources i.e. memory.
FUJ00176481
FUJ00176481
TEND OF REFERENCE 54109009)
Responded to call type L as Category 62 -No fault in product
Hours spent since call received: 0.5 hours
[fhe Call record has been transferred to the Team: EDSC
[fhe response has been routed to the gateway team for validation
jDate:03-Apr-2003 12:35:00 User:Barbara Longley
Ir} Response
Jo3/04/2003 13:16:16 ~ By Bryan Muir - Audit-Sup
[fhe target file: FNO1 TMS Cluster2B B 6 20030331 16223500 _v001.arc has been
held by another process for longer than 10 minutes and the sealer has
(correctly) errored and exited because it cannot progress the file to the
centera cube.
[this problem is usually caused by a lack of system resources i.e. memory.
03/04/2003 13:16:16 ~ By Bryan Muir
Responded to call type L as Category 62 -No fault in product
closing call as No Fault in Product.
[END OF REFERENCE 34109436]
Responded to call type lL as Category 62 -No fault in product
fours spent since call received: 0 hours
CALL PCO0B9033 closed: Category 62, Type L
fhe response was delivered to: PowerHlelp
jDate:03-Apr-2003 12:39:00 User: Customer Call_
Date and time complete: 03/04/2003 13:44:55
service Complete (Confirmation) Received
Root Cause General - Unknown
Logger _Customer Call_ -- EDSC
Subject Product Infrastructure -- Audit (version unspecified)
Assignee _Unassigned_ -- EDSC
Last Progress 03-Apr-2003 12:39 -- Customer Call_