FUJ00176484
FUJ00176484
Peak Incident Management System
Call Reference PC0133534 Call Logger _Customer Call_ -- EDSC
Release Reported In -- BI 3S82R Top Ref E-0603160521
Call Type Live Incidents Priority B -- Business restricted
Contact EDSC Call Status Closed -- Route call to TfS
Target Date 24/03/2006 Effort (Man Days) 0
Summary Audit Users are experiencing issues when attemptin
Progress Narrative
pac
6-Mar-2006 21:27:32 User: Customer Call_
[CALL PCO133534 opened
Details entered are:-
Isummary:Audit Users are experiencing issues when attemptin
call Type:
call Priority:B
ffarget Release:BI_3S82R
Routed to:EDSC - _Unassigned_
Date/Time Raised: Mar 16 2006 12:02PM
priority: B
contact Name: Steve Gardener
contact Phone:
riginator: Phely
wiginator's reference: E-0603160521
product Type: cenopwinnt
product Serial No:
product Site: PATHO26
16/03/06 12:02 Audit Users are experiencing issues when attempting to clear a message store or generate a message store on Audit
workstation WWIAUDO1.
16/03/06 12:05 uk086394
IREASSIGN: Call # E-0603160521 was Reassigned from Ryan Hayes, Group
lsmc1 to Group ISD NT
5 534768
Audit Workstation WWIAUDO1 was brought online yesterday so
that it could be tested by the Audit Users, OCP13087 refers.
16/03/06 12:07 534768
information: WWIAUDO1 is still online, it has been configured with
FEAUDO1's IP address whilst testing is taking place. SG
16/03/06 12:09 534768
Information: A number of Riposte errors are being shown in the
lspplication event logs on WWIAUDO1 as follows:
Unable to create message processor. Message store has
lexceeded the maximum allowed reanimation time. Either the
system date is invalid, or the message server has not be
mnimated for an extended period. If the system date is correct,
then the message store must be re-initialized and allowed to
jrecover from a neighbor. (0xC1050072) .
[Unable to open message store d:\riposte\Messagestore.dat.
srror: 0xC1050072.
In error occurred during restart: Message store has
exceeded the maximum allowed reanimation time. Either the system
te is invalid, or the message server has not be animated
lor an extended period. If the system date is correct, then
the message store must be re-initialized and allowed to
jcecover from a neighbor. (0xC1050072) .
IThe value specified for configuration item MaxReanimation
cannot be less than configuration item DefaultMessaqeExpiry.
2 534768
Could the aforementioned be investigated please. WWIAUDOL
jas recently relocated from the Wigan Data-centre to BRAQ1. SG
16/03/06 17:32 uk060170
information: Riposte reanimation value was increased on WWIAUDO1 and
this allowed Riposte to operate normally.
16/03/06 17:32 uk060170
Information: Please pass this call to SSC for porgression to Audit Dev
16/03/06 17:33 uk060170
IREASSIGN: Call # E-0603160521 was Reassigned from Group ISD NT to
croup SMci
He/03/06 21:25 uk081624
IREASSIGN: Call # E-0603160521 was Reassigned from Group SMC1 to Group
Jsosc1
FUJ00176484
FUJ00176484
Date:47-Mar-2006 08:43:11 Uscr:Lorraine Guiblin
Product Estate Management -- Audit added.
bate: 7-Mar-2006 08:46:07 User:Lorraine Guib:
[Start of Response]
outing to John Simpkins in the first instant who will then route to Audit Dev
[End of Respons
lkesponse code to call type L as Category 40
kesponse was delivered to Powerhelp
Hours spent since call received: 0 hours
Pending -- Incident Under Investigation
jbate:17-Mar-2006 08:46:13 User:Lorraine Guiblin
[fhe Call record has been assigned to the Team Member: John Simpkins
Progress was delivered to Powerhelp
bate: 7-Mar-2006 09:50:25 User:John Simpkins
[Start of Response]
It cannot connect to this workstation to find the new value of the MaxReanimation parameter.
II expect ISD wish this to go to Audit Dev for information rather than for any action as this is an exceptional case.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
Response was delivered to Powerhelp
Hours spent since call received: 0 hours
Date:47-Mar-2006 09:50:34 User:dohn Simpkins
fhe Call record has been transferred to the team: Audit-Dev
Progress was delivered to Powerhelp
lbate:20-Max-2006 13:38:16 User:Oddette Moronfolu
A problem remains with the installation of the RQuery application. When trying to status/gap check the messagestore the
application would bomb out saying that the object in CheckStatus (gap check) "Failed to create RiposteBroker object in
checkstatus - typically and install error”
Isoth the RIPOS'TEBROKER.DLL & RIPOSTEBROKER.TLB were missing from the C:\WINNT\SYSTEM32. I then added them to try to get the
status check to run on RQUERY to test our MessageStore but I could not register the DLL although I was able to register the TLB.
[There seemed to be a problem in the registering of the "RIPOSTEBROKER.DLL" with regsvr.dll, with my login it kept failing. Please
investigate.
bate: 20-Mar-2006 13:38:57 User:Oddette Moronfolu
the Call record has been transferred to the team: EDSC
progress was delivered to Powerhelp
bate: 20-Mar-2006 13:41:11 Uscr:Lorraine Guiblin
the Call record has been assigned to the Team Member: John Simpkins
Progress was delivered to Powerhelp
JOate:20-Max-2006 13:46:49 User:John Simpkins
Defect cause updated to 13: Development - Build Scripts
Date: 20-Mar-2006 13:47:16 User:John Simpkins
[Start of Response]
Update from Oddette Moronfolu:
problem remains with the installation of the RQuery application. When trying to status/gap check the messagestore the
lapplication would bomb out saying that the object in CheckStatus (gap check) "Failed to create RiposteBroker object in
checkstatus - typically and install error".
[Both the RIPOSTEBROKER.DLL & RIPOSTEBROKER.TLB were missing from the C:\WINNT\SYSTEM32. I then added them to try to get the
status check to run on RQUERY to test our MessageStore but I could not register the DLL although I was able to register the TLB.
there seemed to be a problem in the registering of the "RIPOSTEBROKER.DLL" with regsvr.dll, with my login it kept failing. Please
investigate.
[End of Response]
lkesponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
Response was delivered to Powerhelp
fours spent since call received: 0 hours
Date: 20-Mar-2006 13:50:39 User:John Simpkins
[Start of Response]
this is now a different problem to that the Peak was raised for.
FUJ00176484
FUJ00176484
It presume she means she cannot register using regsvr32.exe.
Ir cannot believe it is a permissions problem as she could register the type library.
'EBROKER. DLL.
I still do not have access to this box, therefore could ISD please try to register the C:\WINNT\SYSTEM32\RIPOS'
[End of Response]
lkesponse code to call type L as Category 100 -- Final -- Route call to CIM
outing to Call Logger following Final Progress update.
service Response was delivered to Powerhelp
Date: 20-Mar-2006 13:50:39 Usor:John Simpkins
CALL PCO133534 closed: Category 100 Type L
jbate:20-Mar-2006 13:50:39 User:John Simpkins
Hours spent since call received: 0 hours
[Date:20-Mar-2006 17:42:13 User:_Customer Call_
consumer Phelp has received the call closure
Date:21-Mar-2006 16:45:45 User: Customer Call_
CALL PC0133534 reopened by Customer Call
emery
20/03/06 17:41 PINICL
IREASSIGN: OTI monitor reassigned this call from PINICL to the Action Group SMC1 as directed by the OTIReturn activity
20/03/06 18:57 uk081624
IREASSIGN: Call # E-0603160521 was Reassigned from Group SMC1 to Group
tsb NT
21/03/06 16:42 uk079731
information: I have registered c:\WINNT\SYSTEM32\RIPOSTEBROKER.DLL
Please pass back to Audit dev.
21/03/06 16:43 uk079731
JREASSIGN: Call # E-0603160521 was Reassigned from Group ISD NT to
croup SMC1
21/03/06 16:45 SYSADM
Reopen OTE: Automatic Re-Open OTT
Updated by Karen Schlatter at 21/03/2006 16:4
21/03/06 16:45 uk081624
IREASSIGN: Call # B-0603160521 was Reassigned from Group SMC1 to Group
lepsc1
Date: 22-Mar-2006 08:11:47 User:Lorraine Guiblin
[the Call record has been assigned to the Team Member: John Simpkins
progress was delivered to Powerhelp
Date:22-Mar-2006 08:47:12 Uscr:John Simpkins
Please try again since ISD have registered the DLL.
jDate:22-Mar-2006 08:47:30 User:John Simpkins
the Call record has been transferred to the team: Audit-Dev
fhe Call record has been assigned to the Team Member: Oddette Moronfolu
Progress was delivered to Powerhelp
Dat e:22-Mar-2006 10:34:03 User:Oddette Moronfolu
le have now managed to do the following successfully on WWIAUDO1:
'Retrieve' and "Seal check' files using the Audit Extractor Client
clear and Create a MessageStore using the Audit Extractor Client
lun RQuery to check the for gaps in the MessageStore
tun a simple query in RQuery against the MessageStore to create Excel output
the following issues are outstanding for completion by ISD:
fhe F:\ should be mapped to the \\MBOARCO1\Userarea share but it is currently linked (it doesn't look like a normal mapping) to
the D:\ on WFEAUDO2 (Audit Workstation).
[the CD writing software ROXIO may not be installed and this is required in order to complete the tests for OCP13087.
the user will begin using this workstation, the outstanding issues will not interfere with the use of the workstation
jomentarily.
the user will be creating ARQ's on the wigan userarea until bootle is sorted out (we require the F: drive to be mapped to Bootle
jon the workstations ensuring correct use of the audit applications).
[the application user will also copy any output onto another workstation for writing to CD until the CD writer is working.
FUJ00176484
FUJ00176484
PLEASE NOTE: This work cannot be done until friday (24/03/2006), when WWIAUDOI will not be in use, J will be on hand to be at the
machine should any physical presence at the machine be required.
Jbate:22-Mar-2006 10:37:57 User:Oddette Moronfolu
can you send this call onto ISD, Many thnaks
jDate:22-Mar-2006 10:38:10 User:0ddette Moronfolu
[the Call record has been transferred to the team: EDSC
Progress was delivered to Powerhelp
jDate:22-Mar-2006 10:42:33 Uscr:Lorraine Guiblin
[the Call record has been assigned to the Team Member: John Simpkins
Progress was delivered to Powerhelp
Date: 22-Mar-2006 12:05:22 User:Oddette Moronfolu
could ISD also add the SecureID (Token) login to this box also as it is currently missing as reported by the user.
Date: 22-Mar-2006 1.
[Start of Response]
Progress update by Oddette Moronfolu:
0:15 Uscr:John Simpkins
le have now managed to do the following successfully on WWIAUDO1:
'Retrieve' and ‘Seal check' files using the Audit Extractor Client
blear and Create a MessageStore using the Audit Extractor Client
kun RQuery to check the for gaps in the MessageStore
lkun a simple query in RQuery against the MessageStore to create Excel output
the following issues are outstanding for completion by ISD:
[fhe F:\ should be mapped to the \\MBOARCO1\Userarea share but it is currently linked (it doesn't look like a normal mapping) to
the D:\ on WFEAUDO2 (Audit Workstation).
[fhe CD writing software ROXIO may not be installed and this is required in order to complete the tests for OCP13087.
fhe user will begin using this workstation, the outstanding issues will not interfere with the use of the workstation
momentarily.
the user will be creating ARQ's on the wigan userarea until bootle is sorted ont (we require the F: drive to be mapped to Bootle
jon the workstations ensuring correct use of the audit applications).
fhe application user will also copy any output onto another workstation for writing to CD until the CD writer is working.
PLEASE NOTE: This work cannot be done until friday (24/03/2006), when WWIAUDO1 will not be in use, i will be on hand to be at the
fiachine should any physical presence at the machine be required.
could ISD also add the SecureID (Token) login to this box also as it is currently missing as reported by the user.
[End of Response]
Response code to call type L as Category 100 -- Final -- Route call to CEM
outing to Call Logger following Final Progress update.
service Response was delivered to Powerhelp
Date: 22-Mar-2006 13:30:15 User:John Simpkins
caLL PC0133534 closed: Category 100 Type L
[Dat e:22-Mar-2006 13:30:15 User:John Simpkins
iours spent since call received: 0 hours
Date:22-Mar-2006 13:33:56 User: Customer Call_
consumer Phelp has received the call closure
Root Cause Development - Build Scripts
Logger _ Customer Call_ -- EDSC
Subject Product Estate Management -- Audit (version unspecified)
Assignee _Customer Call_ -- EDSC
Last Progress 22-Mar-2006 13:33 -- Customer Call_