FUJ00186421 - Peak Incident Management System Log PC0275545 - Summary: ARQ 1041-1044 Events FAD: 231420

Evidence on official site

Call Reference PC0275545 Call Logger
Target Release HNG-X Rel. Ind. Top Ref
Call Type L -- Live Incidents/Defects Priority
Contact Andy Dunks Call Status
End Customer None Specified

Summary ARQ 1041-1044 Events FAD: 231420

Progress Narrative

Date:27 Nov 2018 16:28:43 User:Andy Dunks
CALL PC0275545 opened

Details entered are:~

Sunmary:ARQ 1041-1044 Events FAD: 231420
Call Type:L

Call Priority:B

Target Release:HNG-X Rel. Ind.

Routed to:MSU-Indt Mgt - Andy Dunks

Date:27 Nov 2018 16:28:43 User:Andy Dunks
[Start of Response}

Could you please check the attached ARQ Events for any financial implications?
[End of Response]

Response code to call Live Incidents/Defects(L) as Potential Problem Identified(38)

Dat
Evidence Added - Eve!

7 Nov 2018 16:29:14 User:Andy Dunks

5 AROIO41

Date:27 Nov 2018 16:29:25 User:Andy Dunks
Evidence Added - 42

Date:27 Nov 2018 16:29:39 User:Andy Dunks
Evidence Added - Events ARO

91043

Date:27 Nov 2018
Evidence Added -

User:Andy Dunks

Date:27 Nov 2018 16:30:02 User:Andy Dunks
The Call record has been transferred to the team: EDSC

Date:27 Nov 2018 16:44:29 User:Chad Daborn
[Start of Response]

KEL Reference:
Assigned User:Anne Best

[End of Response]
Response code to call type L as Category 40
The Call record has been assigned to the Team Member: Anne Best

Date:27 Nov 2018 16:47:01 User:Chad Daborn
[Start of Response}

Assigned User:Mike

{End of Response]
Response code to call type L as Category 40

Date:27 Nov 2018 16:47:06 User:Chad Daborn
The Call record has been assigned to the ‘Team Member: Mike Croshaw

Date:29 Nov 2018 14:47:03 User:Mike Croshaw
[Start of Response]

To the best of my knowledge there are no financial implications for these events.
[End of Response]

Response code to call type L as Category 95 -- Final -- Advice after Investigation

FUJ00186421
FUJ00186421

Andy Dunks -- MSU-Indt Mgt

B -- Business restricted
Advice after Investigation

Pending -- Incident Under Investigation
FUJ00186421
FUJ00186421

Root Cause None Specified
Subject Product General/Other/Misc -- Unknown General/Other/Misc
Assignee Andy Dunks -- MSU-Indt Mgt

Last Progress 29 Nov 2018 14:47:03 -- Mike Croshaw