Call Reference PC0275545 Call Logger
Target Release HNG-X Rel. Ind. Top Ref
Call Type L -- Live Incidents/Defects Priority
Contact Andy Dunks Call Status
End Customer None Specified
Summary ARQ 1041-1044 Events FAD: 231420
Progress Narrative
Date:27 Nov 2018 16:28:43 User:Andy Dunks
CALL PC0275545 opened
Details entered are:~
Sunmary:ARQ 1041-1044 Events FAD: 231420
Call Type:L
Call Priority:B
Target Release:HNG-X Rel. Ind.
Routed to:MSU-Indt Mgt - Andy Dunks
Date:27 Nov 2018 16:28:43 User:Andy Dunks
[Start of Response}
Could you please check the attached ARQ Events for any financial implications?
[End of Response]
Response code to call Live Incidents/Defects(L) as Potential Problem Identified(38)
Dat
Evidence Added - Eve!
7 Nov 2018 16:29:14 User:Andy Dunks
5 AROIO41
Date:27 Nov 2018 16:29:25 User:Andy Dunks
Evidence Added - 42
Date:27 Nov 2018 16:29:39 User:Andy Dunks
Evidence Added - Events ARO
91043
Date:27 Nov 2018
Evidence Added -
User:Andy Dunks
Date:27 Nov 2018 16:30:02 User:Andy Dunks
The Call record has been transferred to the team: EDSC
Date:27 Nov 2018 16:44:29 User:Chad Daborn
[Start of Response]
KEL Reference:
Assigned User:Anne Best
[End of Response]
Response code to call type L as Category 40
The Call record has been assigned to the Team Member: Anne Best
Date:27 Nov 2018 16:47:01 User:Chad Daborn
[Start of Response}
Assigned User:Mike
{End of Response]
Response code to call type L as Category 40
Date:27 Nov 2018 16:47:06 User:Chad Daborn
The Call record has been assigned to the ‘Team Member: Mike Croshaw
Date:29 Nov 2018 14:47:03 User:Mike Croshaw
[Start of Response]
To the best of my knowledge there are no financial implications for these events.
[End of Response]
Response code to call type L as Category 95 -- Final -- Advice after Investigation
FUJ00186421
FUJ00186421
Andy Dunks -- MSU-Indt Mgt
B -- Business restricted
Advice after Investigation
Pending -- Incident Under Investigation
FUJ00186421
FUJ00186421
Root Cause None Specified
Subject Product General/Other/Misc -- Unknown General/Other/Misc
Assignee Andy Dunks -- MSU-Indt Mgt
Last Progress 29 Nov 2018 14:47:03 -- Mike Croshaw