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From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent:
To:
Subject: RE: ARQ Retrieval Data
Attachment: Reversal Indicator Return List.xls
Jane
Thank you for your note.
I have investigated this issue and find that unfortunately, for the HNG-X migrated outlets for which we
have returned transaction records, the reversal cannot be directly linked to the original transaction. In
HNG-X there is a reversal indicator which needs to be included in our returns in order to identify
whether the reversal is directly linked to another transaction or not.
Our queries have been modified and are in the process of being tested; we are expecting these
enhanced queries to be available at the beginning of next week.
We have identified that 68 of our returns are for HNG-X migrated outlets and a comprehensive list is
attached. In the event that this detail is required for previously returned records we will be in a
position to do so shortly. Should there be multiple records to reproduce then we will need to identify
priorities.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mai
Lovelace Road, Bracknell, Berks RG
Fujitsu Services Limited, Registered in England no eet, London W1U 3BW
From: Jane M Owen I
Sent: 04 August 2011 15:15
To: Thomas Penny
Subject: FW: ARQ Retrieval Data
lL»
Penny
Sorry to bother you with another issue.
Email string below but the gist of it is that Graham Brander wants to know how to identify reversals
and why they don’t now appear as one of the modes?
I'm afraid it means nothing to me which is why I asked someone else to contact Graham but clearly
the answer isn’t sufficient.
Is this something that you would be able to help me with?
Regards
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Jane
PS Is it home time yet?
Jane Owen
Security Manager
Crime Risk
Post Office Ltd
ECGs
__GRO J
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From: Graham Brander
Sent: 04 August 2011 12:12
To: Helen Rose
Cc: Jane M Owen
Subject: RE:
Helen
Thanks for looking into.
Jane
I've had a chat with Helen and it isn’t clear at all how we identify reversals. As this is going to be
needed for just about every data request made can you ask Fujitsu to explain in simple terms how we
identify reversals and why these don’t now appear as one of the modes?
Thanks.
Regards
Graham Brander
Security Manager
Security Operations
Post Office Ltd
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Gravee as
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From: Helen Rose
Sent: 04 August 2011 11:09
To: Graham Brander
Subject: RE:
If you filter all 21 item id you will see some negative amounts I think these will be
reversals..
regards
Helen Rose
Crime Risk
3rd Floor
Clippers Quay
SALFORD
M50 3NW
From: Graham Brander
Sent: 04 August 2011 11:03
To: Helen Rose
Subject: RE:
Can't find a column for reversals. One of the schedules supplied by fujitsu above.
Ta
Regards
Graham Brander
Security Manager
Security Operations
Post Office Ltd
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Cae ie ns a
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confidential and privileged information. Any unauthorised review, use, disclosure or distribution is prohibited.
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From: Helen Rose
Sent: 04 August 2011 10:57
To: Graham Brander
Subject:
GB
Have you managed, if not send me one of the new fujitsu logs on and I will find out
for you..
regards
Helen Rose
Crime Risk
3rd Floor
Clippers Quay
SALFORD
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