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From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: Thur 15/09/2011 2:56:19 PM (UTC)
To: Healy Ti
Ce: Smith Robert[, GRO }; Thompson
Peterf GRO } Davidson JamesI
“Munro Donnali~ ]
Subject: RE: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank
Post Office (Julian Wilson)
Tim
Thank you for your help.
However, I have had an in depth conversation with Pete Thompson and we are now both uncomfortable with the
proposed response. Pete believes that the requirement stated under iii) and vii) has not been understood fully by us;
and that we have just covered off the counter part (the tip of the iceberg) and there is a host of detail we've
overlooked. HNG-X, PCI, Tivoli events, OCPs, MSCs, and more.
Pete has asked that this request be elevated to senior management for guidance on how we should respond; perhaps
a Fujitsu / POL strategy should be identified for these cases as making a mistake here could have profound
implications for both companies.
Kind regards
Penny
Penny Thomas
Security Analyst
Customer Services, Post Office Account
Fujitsu Services
Lovelace Road, Bracknell, Berks RG12 8SN
jomas@
Wel http://uk.fujitsu.cor
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
From: Healy Tim
Sent: 15 September 2011 15:20
To: Thomas Penny
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Penny,
Would you send over the current version to James and Gavin.
Regards
Tim
From: Davidson James
Sent: 15 September 2011 15:18
To: Healy Tim; Bell Gavin; Court David
Subject: Re: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
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Tim,
It would make sense if Gavin and I review and approve.
James
From: Healy Tim
To: Davidson James; Bell Gavin; Court David
Sent: Thu Sep 15 15:14:15 2011
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Guys,
I have been asked to review a response to POL from Penny Thomas that includes an estimated cost for work to
support a prosecution case. Would somebody from the account besides Finance and Commercial need to approve?
Regards
Tim
From: Healy Tim
Sent: 15 September 2011 15:11
To: Smith Robert
Cc: Taylor Hazel; Thomas Penny
Subject: RE: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
I'm ok with the presentation but will add some words around the price being indicative.
Just checking that it does not need anybody except Finance and Commercial as would expect some other account
review input.
Tim
From: Smith Robert
Sent: 15 September 2011 15:01
To: Thomas Penny
Cc: Munro Donna; Taylor Hazel; Taylor Hazel; Healy Tim
Subject: RE: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Penny,
Many Thanks.
Few rate changes: in line with the typical we use:
Debbie Richardson needs to be included @ SCM - £1,144 per day; Sheila Bamber — UL @ £889 per day; Andy Dunks
@ SE £556 per day; Steve Boismasson @ LSE £791 per days.
Tim/Ken — are you ok with how this is presented?
Regards
Rob.
From: Thomas Penny
Sent: 14 September 2011 17:15
To: Smith Robert; Healy Tim
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Ce: Munro Donna
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Sorry, attached the wrong document!
Penny Thomas
Security Analyst
Customer Services, Post Office Account
Fujitsu Services
Lovelace Road, Bracknell, Berks RG12 8SN
Tel
Mob
Fax:
E-Mail: penny.thomas@!
Web: _ http:/uk.fujitsu.com
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
From: Thomas Penny
Sent: 14 September 2011 17:08
To: Smith Robert; Healy Tim
Ce: Munro Donna
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Rob / Tim
Please find attached a slightly amended proposal and calculation sheet, which I would ask you both to review.
I'm on annual leave from close of play tomorrow (Thursday 15 September) and would really like to despatch this
return before I leave.
This estimate is for just under £70k and I really would like a commercial eye to review text and a financial eye to review
my calculations.
Because of the high value I have changed the process slightly for this request and have asked that POL raise a formal
Change Request in the event that the work is commissioned, which could be expedited with the estimates pre-
impacted.
I will call tomorrow to discuss.
Kind regards
Penny
Penny Thomas
Security Analyst
Customer Services, Post Office Account
Fujitsu Services
Lovelace Road, Bracknell, Berks RG12 8SN
Mob:
fe GRO
E-Mail: penny.thomas@
Web: http://uk fujitsu. corti
Tel
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
From: Thomas Penny
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Sent: 14 September 2011 13:06
To: Smith Robert
Cc: Healy Tim
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Rob
In response to POL’s request, below, please find attached my calculation sheet and proposed estimate.
I'm going into a meeting now; will contact you when I'm free to discuss.
Kind regards
Penny
Penny Thomas
Security Analyst
Customer Services, Post Office Account
Fujitsu Services
Lovelace Road, Bracknell, Berks RG12 8SN
Tel
Mob
Fax:
E-Mail: penny.thomas
Web: http://uk.fujitsu.coi
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
From: Thomas Penny
Sent: 01 September 2011 10:54
To: Smith Robert
Cc: Healy Tim
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Rob
I have received this request from POL, please see mail string.
Initially, it is my intention to provide POL with clarification of what we can provide, how long it will take to provide and an
estimate of cost.
I will request information from the relevant departments / disciplines and come back to you before I put in a price.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
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Web: _ http://uk fujitsu.com
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
From: John Longman [mailto:john.longmai
Sent: 31 August 2011 13:57
To: Thomas Penny
Subject: FW: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Penny
In addition to this information I omitted one other point. The solicitors have also asked for details of the hardware
records for each Post Office®. Similar to West Byfleet, I think they want to know the serial numbers of the equipment
installed and whether it was installed as new or reconditioned. If reconditioned where did it come from, was it
reconditioned or repaired because of a fault, if so what was the fault. Are you able to supply this information?
Regards
You Lougman
Security Manager
Security Operations - South
‘ost Office® Ltd Security, 2"! Floor Banner Wing, 148 Old Street, London, EC 1V 3HQ
Post Office Ltd is a trading name of Royal Mail Group Lid. Registered in England and Wales number: 2154540.
Registered Office: 148 Old Street, London, EC1V 9HQ
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From: John Longman
Sent: 30 August 2011 10:19
To: ‘Thomas Penny'
Cc: Jane M Owen; Jason G Collins; Graham C Ward
Subject: Horizon Integrity Challenges - Alderley Edge Post Office (Scott Darlington) & Astwood Bank Post Office
(Julian Wilson)
Hi Penny
I have been asked to assist Post Office® solicitors who are dealing with the above two cases whereby Horizon integrity
is being called into question. Both subpostmasters have been prosecuted but are refusing to repay the audit
shortages found during the investigation. The subpostmasters have both employed the same firm of Solicitors who
are alleging amongst a whole list of concerns raised, that the Horizon system suffers with inherent defects.
Post Office® Ltd has been asked to produce a large amount of information similar to the West Byfleet case. Some of
the information requested can be provided by Post Office® Ltd but some can only be provided by Fujitsu.
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Could the following items be provided by Fujitsu for both Post Offices and if there is to be a cost to Post Office® Ltd for
this information could an approximate costing be provided before the data is obtained.
ASTWOOD BANK
i) Details of Horizon system testing with respect to the ability of the Horizon system to produce information
with sufficient clarity to allow a Subpostmaster to reconcile discrepancies.
ii) Horizon System Helpdesk (HSH) calls made from Astwood Bank Post Office® for the period 1st
November 2002 to 11th September 2008.
iii) Details of any firmware and software updates of Horizon between 2005 — 2009 and the reason for those
updates.
iv) The documents relating to the assessment of the pilot testing of Horizon Mark 2 and Horizon Mark 3, the
results of those assessments, the losses that were found within the system and details of how those
losses were reconciled or otherwise dealt with.
ALDERLY EDGE
v) Details of Horizon system testing with respect to the ability of the Horizon system to produce information
with sufficient clarity to allow a Subpostmaster to reconcile discrepancies.
vi) Horizon System Helpdesk (HSH) calls made from Alderly Edge Post Office® for the period 12th March
2005 to 28th February 2009.
vil) Details of any firmware and software updates of Horizon between 2005 — 2009 and the reason for those
updates.
vill) The documents relating to the assessment of the pilot testing of Horizon Mark 2 and Horizon Mark 3, the
results of those assessments, the losses that were found within the system and details of how those
losses were reconciled or otherwise dealt with.
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