FUJ00231806
FUJ00231806
From: Denham Steve[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=DENHAMS1]
Sent: Tue 10/02/2009 2:36:42 PM (UTC)
To: Westfield Keni ss GRO d
Subject: RE: New Charegable Horizon CP for agreement to Impact - Increase the current threshold of 100
Audit Request Queries (ARQ's) for Horizon Banking and Card Account Products
ta
Steve Denham
Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
GRO
Mob: #
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 3BW
8SN
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Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Westfield Ken
Sent: 10 February 2009 14:07
To: Denham Steve
Subject: RE: New Charegable Horizon CP for agreement to Impact - Increase the current threshold of 100 Audit
Request Queries (ARQ's) for Horizon Banking and Card Account Products
Steve,
That is what we have attempted to make clear with the second version of the CP (with updates in blue) to identify what
impact the change was seeking as opposed to the contractually agreed charges which would be put back to POL for
them to determine which option they would like to progress.
Regards
Ken Westfield MBCS
Change Manager, Royal Mail Group Account
Associate of the P&PM Academy
FUJITSU
Lovelace Road, Bracknell, Berkshire. RG
Tel:
Mobile
Fax:
E
12. 8SN.
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guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Denham Steve
Sent: 10 February 2009 14:02
To: Burton John; Westfield Ken
Cc: Sewell Peter (FELO1); Bull Sarah
FUJ00231806
FUJ00231806
Subject: RE: New Charegable Horizon CP for agreement to Impact - Increase the current threshold of 100 Audit
Request Queries (ARQ's) for Horizon Banking and Card Account Products
John
The charges are what is already stated in the contract, i.e. for every query over 100 the cost is £187 and some pence.
We have just extrapolated that and said what the cost will be. This CR and associated CP is to provide options to
increase the number from 100 to a greater number, and the associated cost to do so to POL.
Thanks
Steve Denham
Head of Service Management
Royal Mail Group Account (POL)
FUJITSU SERVICES
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22 Baker Street, London, W1U 38W
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Burton John
Sent: 10 February 2009 11:44
To: Westfield Ken; Denham Steve
Cc: Sewell Peter (FELO1); Bull Sarah
Subject: RE: New Charegable Horizon CP for agreement to Impact - Increase the current threshold of 100 Audit
Request Queries (ARQ's) for Horizon Banking and Card Account Products
Ken,
My observation is that we can’t put priced options ina CT. This CP does contain options, however. If you think this is
handleable, fine. Otherwise, I'd recommend a dialogue with POL before CPs/CTs were raised in order to reach a
decision on which option to go for.
Cheers, John
John Burton
Horizon Programme Manager
Retail & Royal Mail Group Account
FUJITSU
Lovelace R
Registered Office 22 Bake
t, London, W1U 3BW
vices Limited, Registered in England no
This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is virus-free.
From: Westfield Ken
Sent: 10 February 2009 11:36
To: Denham Steve; Burton John
FUJ00231806
FUJ00231806
Cc: Sewell Peter (FELO1); Bull Sarah
Subject: New Charegable Horizon CP for agreement to Impact - Increase the current threshold of 100 Audit Request
Queries (ARQ's) for Horizon Banking and Card Account Products
Steve, John,
Can I have your agreement to raise and send for impacting the attached chargeable Horizon CP “Increase the current
threshold of 100 Audit Request Queries (ARQ's) for Horizon Banking and Card Account Products, to either 200, 250 or
300 per annum‘ which has been raised in response to a POL RWP.
Regards
Ken Westfield MBCS
Change Manager, Royal Mail Group Account
Associate of the P&PM Academy
FUJITSU
Lovelace.Road. Bracknell. Berkshire. RG1;
qe i GRO ,° Internall
or Internall
i it
es Please consider the environment - do you really need to print this email?
ijitsu Services Limited, Registered in England no 96056, Registered Office: 22 Baker Street, London, WIU 3BW
‘This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does not
guarantee that this e-mail has not been intercepted and amended or that it is virus-free.