FUJ00232466
FUJ00232466
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
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MONTHLY INCIDENT REVIEW
INCIDENT REVIEW — MARCH 2000
This document contains a summary of the performance of the ICL Pathway Customer Service
Management Support Unit in respect of reconciliation incident handling and resolution for the period 1*
to 31 March 2000.
Completed
Accounting & Reconciliation Review Forum
CS/MSU Library
As above plus:
CS Intranet
Angela Shaw - ICL Pathway Management Support
Richard Brunskill - ICL Pathway Management Support Manager
Date:
© 2000 ICL Pathway Ltd
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Management Support Unit
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FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
CONTENTS
0.
DOCUMENT CONTROL
INTRODUCTION
MANAGEMENT SUMMARY
TRAFFIC REPORTS
3.1. Incident Summary by Class — March 2000
3.2 Incidents Received by Class — March 2000
3.3 Business Incidents — March 2000
3.4 Closure Status of Incidents - March 2000
3.5 Non Polled Offices - March 2000
3.6 Receipts and Payments Incidents by CAP — March 2000
3.7 January & February 2000 / agreed MERs
3.8 March 2000 / ICL Pathway MERs for agreement
3.9 March 2000 / POCL MERs for agreement
LIABILITY REPORTS
4.1 Final Clearance by Category - March 2000
5. MARCH 2000 - KEY INCIDENTS REQUIRING DISCUSSION
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0. DOCUMENT CONTROL
0.4 DOCUMENT HISTORY
Version Date Reason
1.1 13.03.99 Issued
0.2 ASSOCIATED DOCUMENTS
Version Date Title
CS/PRO/111 TPS Reconciliation and Business Incident Management
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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0.3 ABBREVIATIONS
MSU ICL Pathway Management Support Unit
PO Post Office
POCLTP Post Office Counters Ltd. Transaction Processing
POCL TIP Post Office Counters Ltd. Transaction Information Processing
RED Reconciliation Exception Database
TMS Transaction Management Service
HAPS Host Automated Payment System
BIMS Business Incident Management Service
0.4 CHANGES IN THIS VERSION
e The whole of this document has been revised as a result of the introduction of the Business Incident Management Service
(BIMS) in March 2000.
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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0.5 GLOSSARY OF INCIDENT CODES AND CLASSES
CODE 0001
« Committed Cash Account does not agree with Electronic Cash Account
CODE 0002
e Signed re-printed paper CA does not agree with electronic CA
CODE 0003
¢ Transaction has null mode
CODE 0004
e Transaction posts to a null product
CODE 0005
e Transaction has no primary mapping
CODE 0006
e Transaction mode for new reversal — should be Serve Customer
CODE 0007
¢ Transaction start date is null
CODE 0008
¢ Transaction end date is null
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CODE 0009
e Transaction for an unknown mode as per mode parameters
CODE 0010
e Transaction product has no CA mapping object
CODE 0011
e CA node does not exist for CA mapping node specified
CODE 0012
e Double negative in quantity field
CODE 0013
e Double negative in sale value field
CODE 0014
e Migration of erroneous ECCO transfer transactions
CODE 0015
e Non polled office
CODE 0016
¢ Transaction reversed with incorrect details
CODE 0017
e Invalid reference data
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FUJ00232466
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
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CODE 0018
e Customer / Client enquiry
CODE 0019
e Receipts and payments do not balance (migration)
CODE 0020
e Receipts and payments do not balance (post migration)
CODE 0021
e Transaction cannot be reversed following End of Day
CODE 0022
e Deleted Stock Unit (SU)
CODE 0023
¢ Stock Unit double roll over
CODE 0024
¢ New Stock Unit / Blank fields
CODE 0025
e Transaction timestamp missing
CODE 0026
e Replication recovery
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CODE 0027
e Fee migration correction error
CODE 0028
e Multiple simultaneous roll over
CODE 0029
e Settlement of reversal of the settlement of a stock adjustment
CODE 0030
e Incorrect recording of stock transfer transactions & consequences
CODE 0031
e APS reversal transaction with missing O mode
CODE 0032
e Missing primary mappings in reference data
CODE 0033
e Transfer out transaction with DDN session
CODE 0034
¢ Transfer out transaction with DDN session
CODE 0035
e Deletion of non core reference data
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CODE 0036
e Volume only transaction in deleted stock unit
CODE 0037
¢ Partial transfer
CODE 0038
e Field size problem
CODE 0039
e Field size problem
CODE 0040
e Migration of incorrect office B/F balance
CODE 0041
e Transaction input by user to wrong week
CODE 0042
e Product deleted with current transactions
CODE 0043
e Obcs swipe permitted in invalid mode
CODE 0044
e Transaction(s) polled by TIP but not by HAPS
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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CODE 0045
¢ Transaction(s) polled by HAPS but not by TIP
CODE 0047
e Missing AP transaction(s)
CODE 0048
¢ AP invalid client / service
CODE 0049
¢ AP invalid MOP / value
CODE 0050
¢ AP invalid MOP / value
CODE 0051
¢ AP invalid date
CODE 0052
e HAPS rejects transactions
CODE 0053
e APACHI rejects transaction(s)
CODE 0054
e AP reversal following End of Day
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
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CODE 0055
e AP reversal following Invalid item transaction mode
CODE 0056
¢ Confirmed APS/TPS exception
CODE 0057
e APS 10 day report error
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
1. INTRODUCTION
The ICL Pathway Customer Service / Management Support Unit Monthly Incident Review is issued to present in a central
document a complete analysis of the performance of the ICL Pathway Management Support Unit, with regard to reconciliation
and business incident handling and resolution.
1.1 INTERPRETATION
Interpretation of data beyond the report label classification can be further qualified by the author as required.
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
2. MANAGEMENT SUMMARY
KEY POINTS — MARCH 2000
In March Pathway Management Support Unit received 434 incidents, as compared to 267 in February, thus showing an
increase of 38.48% .
The most numerous incidents were for the Non-polled incident class, accounting for 245 incidents received or 56.5%. This was
followed by "receipts and payments" (migration) comprising 140 of all incidents received, or 32.3%. Please refer to table and
reports 3.1 to 3.3 for further detail.
With the introduction of the new BIMS system from the 1/3/00, this has enabled the use of the new incident classes and
descriptions, hence the revision of this report to bring it line with the new service. Of the 434 received, 302 of these were
cleared, where analysis indicates that 97.9% of all incidents were successfully cleared achieving the Sday SLA. This has
improved since February by 3.8% with the introduction of the new system.
Report 3.4 shows the closure status of incidents, whereby in March 114 were Pathway fault and 165 No Fault in Pathway. Of
the 165 which were No Fault in Pathway, the majority of these incidents occurred due to "receipts and payments" (migration).
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Ref: CS/REP/066
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Report 3.1: Incident Summary by Class — March 2000
10 1/03/00 to 31/03/00
Incident class Received Cleared — C/F
Committed Cash Account does not agree with Electronic Cash Account I1 i 0
Signed re-printed paper CA does not agree with electronic CA 6 6 0
Transaction for an unknown mode as per mode parameters 3 2 T
Non polled office 245 161 84
Customer / Client enquiry 16 S 1
Receipts and Payments do not balance (migration) 140 107 33
Receipts and Payments do not balance (post migration) 27 16 ul
Transaction (s) polled by TIP but not by HAPS 4 B I
Duplicate AP transaction 2 i 1
Total 434 302 132
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Report 3.2: Incidents Received By Class — March 2000
500
450
400
350 ~
300
250 I
200
Number of incidents
150 +. = -
100
50
00/04
Apr
00/03
Mar
00/05
May
00/06
Jun
00/07
Jul
00/08 00/09
A Si
“Month?
00/10
Oct
00/11
Nov
00/12
Dec
01/01
Jan
01/02
Feb
0050 Duplicate AP
transaction
10040 Transaction(s)
polled by TIP but not
by HAPS
190020 Receipts and
Payments do not
balance (post
migration)
90019 Receipts and
Payments do not
balance (migration)
1 0018 Customer / Client
enquiry
[0016 Non polled office
10009 Transaction for
an unknown mode as
per mode parameters
19 0002 Signed re-
printed paper CA does
not agree with
electronic CA
0001 Committed Cash
Account does not
agree with Bectronic
Cash Account
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Table 3.2: Incidents Received By Class — March 2000
Class I Class Description 00/03 I 00/04 I 00/05 I 00/06 I 00/07 I 00/08 I 00/09 I 00/10 I 00/41 I 00/12 I 01/01 I 01/02
code Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
0001 Committed Cash Account does 1 i) i¢) 0 0 0 ie) i¢) ie) 0 0 0
not agree with Electronic Cash
Account
0002 Signed re-printed paper CA does 6 0 i?) 0 0 0 0 0 0 0 0 0
not agree with electronic CA
0009 Transaction for an unknown 3 i¢) 0 0 ie) 0 ie) i) 0 0 0 0
mode as per mode parameters
0016 Non polled office 245 ie) i¢) 0 ie) ie) ie) ie) ie) 0 i) ie)
0018 Customer / Client enquiry 6 i‘) i*} ie} i*} i‘) i‘) i‘) i*} ie) i} i*}
0019 Receipts and Payments do not 140 0 0 0 0 0 0 0 0 0 0 0
balance (migration)
0020 Receipts and Payments do not 27 0 0 0 0 0 0 0 0 0 0 0
balance (post migration)
0040 Transaction(s) polled by TIP but 4 0 0 ie} 0 0 0 0 0 0 0 0
not by HAPS.
0050 Duplicate AP transaction 2 i‘) i} i?) 0 i‘) i‘) i¢} i‘) 0 i¢} i‘)
Total 434 0 (') 0 0 0 0 0 0 (') 0 (')
e The most frequently occurring incidents in March were “non polled offices” (56.5%) but as a proportion of all incidents
received, this has increased when compared to last month figure of 49.1%. Receipts and payments (migration) are the
second most frequently occurring incident class at 32.3%.
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Report 3.3: Business Incidents - March 2000
450 I—____—
400 +
300
250
200
Number of Incidents
150
100 +—__
50
99/04
Apr 99
99/05
May
99/06
Jun
al
99/07
Jul
99/0
Aug
8 99/09 99/10
Sep Oct
Month
99/11
Nov
99/12
Dec
00/01
Jan
00/02
Feb
00/03
Mar
=—Bt
Wm Received
(=——Creared
er
—— Ratio
incidents /
outlets
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
Table 3.3: Business Incidents — March 2000
99/04 Apr 99] 99/05 May I 99/06 Jun I 99/07 Jul} 99/08 AugI 99/09 Sep} 99/10 Oct} 99/11 NovI 99/12 Dec] 00/01 Jan} 00/02 Feb} 00/03 Mar,
Bif 2 2 4 31 38 50I 70 186 92 62 111 0
Received 32 22 1 54 117 144 386 304 59] 348} 267 434
Cleared 29 23 10} 47 105 124] 270 398 89) 299 141 302
Cif 5 1 2 38 50 70) 186 92 62I 1114 237 132
Ratio
incidents /
outlets 0.2 0.07 0.04 0.17 0.36 0.2 0.24 0.16 0.03 0.17 0.09 0.1
e The ratio of incidents to outlets has increased slightly from 0.09 in February to 0.1 in March.
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Report 3.4: Closure Status of Incidents — March 2000
180
160
140 +
120
100
80
Number of incidents
60
40
20 ——
00/03 00/04 +0 0/05
Mar = Apr May
00/06 00/07 00/08 00/09 00/10 00/11 00/12 00/01 00/02
Jun Jul = Aug) Sep Oct. = Nov. = (Dec =S Jan Feb
Month
(0 Open
1 Faultin
Pathway
System
2 No faultin
Pathway
System
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit
Date: 13.04.00
Table 3.4: Closure Status of Incidents — March 2000
Closure Code Description I 00/03 MarI00/04 Apr I00/05 May I00/06 JunI00/07 Jul /00/08 Aug I00/09 Sep I00/10 Oct I00/11 Nov/00/12 Dec I00/01 JanI00/02 Feb
Open 23 0 0 0 0 0} 0 0 0 0 0} 0
Fault in Pathway System 114 0 0 0) 0 0 0) ) ) i) 0 0
No fault in Pathway
System 165 0 0 0 0 0} 0 0 ie) 0 0) 0
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Report 3.5: Non Polled Offices —- March 2000
140 ——— —; 0.0600
120
0.0500
sat day
100 .
0.0400
9 (MME? days
8
g 80
3 0.0300 [—=13+days
3
2 60
5 Ratio of
2 Non-Polled
0.0200 Outlets
40 a - — ~
0.0100
20
0 0.0000
04/03/00 11/03/00 18/03/00 25/03/00
Week Ending
es_- March 2000
Table 3.5: Non Polled O'
04-Mar] —11-MarI 18-MarI _25-MarI
1 day 85I 84 132 410
2 days 32I 30) 38] 45)
3+ days 37 46 45] 54
Ratio of Non-Polled Outlets 0.0467] 0.0442) 0.0547] 0.0491
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Report 3.6: Receipts and Payments Incidents by CAP — March 2000
40
35
30
25
20
Number of Offices
Em Bsa
1/3/00 (CAP 49) 8/3/00 (CAP 50) 15/3/00 (CAP 51) 22/3/00 (CAP 52) 29/3/00 (CAP 01)
CAP
DMigration
mPost
Migration
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Table 3.6: Receipts and Payments - March 2000
1/3100) 8/3/00] 15/3/00] 22/3/00] 29/3/00]
CAP (CAP 49)I (CAP 50)I (CAP 51)I (CAP 52)I (CAP 04)
Migration 3 36 21 20 33]
Post Migration 1 0 1 18) 7
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Table 3.7: Agreed Charges for MERs - January and February 2000
1? BIMS [Date [Date TIP JBIMS [Cash Account [Clause jummary [Pathway Comments
yt le IRecd ised ICost (£) \Compare cost
mnuary 2000
1035 1753 13/1700 2/1299 _‘1s0 B.6.13.1 TIP logged incident. Reversing transaction Pathway agrees on charge.
not Harvested. Data Error.
1036 754 1271700 B3/12/99 0 TIP logged incident. SU is rolled back to [Pathway agrees on zero charge
correct CAP afier TIP Harvest. CA is correct,
but TIP derived Figure differs.
1037 1752 rio —_‘fs/1/00 3.6.13.1 [TIP logged incident. Postal order fee of £1.90 IPathway does not agree this charge. The error
inserted in message store to make counter was caused during migration where £20.00 in
alance. Message then not Harvested so CA Ipostal orders were input but the associated fees
kind derived not = ‘ere input for only £18.00. Pathway corrected
his error by inserting 2 x 95p PO fee.
Pathway / POCL now agree on zero charge (M
Box)
1038 755 12/1700 _‘(s/1700 TIP logged incident. SU is rolled back to [Pathway agrees on zero charge
correct CAP after TIP Harvest. CA is correct,
but TIP derived Figure differs.
1039 760 1471700 _‘fia/7oo {100 B.613.1 PW logged incident Reversal not Harvested, [Pathway dispute £150.00 charge. This error
ko CA does not = derived TIP figure. relates to a non-harvested transaction which was
iscovered before transmission to TIP. Charge
hould be £100.00
[Pathway /POCL now agree on £100 charge(M
Box)
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Ver:
Dat
frie BIMS [Date [Date TIP IBIMS [cash Account [Clause Bummary [Pathway Comments
IRecid [Raised (Cost (£) {Compare cost
ebruary 2000
1042 967 [8/2/00 [7/2/00 100 [r2 TIP logged incident. Rollover process drops [Pathway agree on charge.
pransaction so CA at counter is incorrect and
not = 10 TIP derived.
1043 968 \s/2/00 [7/2700 150 [7.2 [TIP logged incident. SAP, and SAN entered [Pathway feel this isa NOT DATA ERROR, and
which created very large (not Harvestible) dispute the charge. The error in the TIP derived
djusting transactions. CA ok but not = to Tips figure was primarily caused by the actions of the
lerived figures. IPM in creating high value adjustments which
‘ere not equal and opposite.
Pathway /POCL now agree charge (R Brunskill)
1046 1909 [172/00 [7/2/00 100 P515272 [PW raised incident. Transaction and [As the original transaction and its associated
ssociated settlement not Harvested because {settlement were both not harvested Pathway feel
sf Null mode hat the total charge may be £200.00!
Pathway / POCL now agree charge (M Box)
1047 1948 [72/00 [7/2/00 100 [72 [PW raised incident. Roll over process drops [Pathway agrees on charge.
IER transactions from CA. Tip's derived
figures are correct, CA is incorrect.
1048 1979 2/00 [7/2/00 150 [7.2 TIP raised incident. Roll over process drops [Pathway dispute £150.00 charge. Precedent set
ER transactions from CA. Tip's derived ith TIP 1047. Incident classified as Inaccurate
Agures are correct, CA is incorrect. ‘ash Account (Data Error)- not corrected.
harge should be £100.00.
Pathway /POCL now agree charge (R Brunskill)
1049 r980 b72700 h72/00 [7.2 TIP raised incident. Pathway figures are [Pathway agree on zero charge.
‘orrect. TIP misinterpreted the results.
1051 boas p20 ‘fisizo0 ‘iso [7.2 TIP raised incident. Roll over process drops [Pathway dispute £150.00 charge. Precedent set
ER transactions from CA. Tip's derived _ with ‘TIP 1047. Incident classified as Inaccurate
figures are correct, CA is incorrect. ‘ash Account (Data Error)- not corrected.
“harge should be £100.00.
Pathway /POCL now agree charge (R Brunskill)
frie [BIMS [Date [DateTIP_[BIMS (Cash Account (Clause Rummary [Pathway Comments
} ‘a Reed IRaised ICost (£) {Compare cost
ebruary 2000
1052 pore p3200 ~7isiz00 ‘fo [72 [TIP raised incident. Migrarion problem in Pathway agrees on zero charge.
IECCO environment in which illogical
rransfers are migrated as is to Horizon.
1053 bo79 3/2/00 fis/2/00 [7.2 TIP raised incident. Migration problem in Pathway agrees on zero charge.
ECCO environment in which illogical
rransfers are migrated as is to Horizon,
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Customer Service Ver:
Management Support Unit Dat
1054 1886 5/2/00 18/2/00 T00 poisar2 'W logged incident Reversal not Harvested, [Pathway agrees on charge.
so CA does not = derived TIP figure.
1055 1002180018 18/2/00 18/2/00 100 \7.2 “ash account records missing from TP_file for [Incident not initial received by MSU as a
IRG 8469 in CAP 46 as they were not written [Business incident procedures not followed
to Stock Holding Tables. therefore no entry of this incident on the SIL.
[However Pathway agree on charge and has
‘lassified incident as Ina ite Cash Account
Data Error) - Not Corrected
1056 71 29/2/00 29/2/00 (7.2 TIP logged incident. CA is correct though TIP IPathway agrees on zero charge.
misinterpret the derived stream. PW data is
correct.
1057 1003070906 [3/3/00 28/2/00 TIP logged incident. CA is correct though TIP IPathway agrees on zero charge.
isinterpret the derived stream. PW data is
correct.
JA 077 18/2/00 iA 100 B.6.13.4 PW raised incident. Receipts and payments [Pathway agree on charge.
ko not match as Product was deleted (as
requested) during CAP, but this product was
not REMed out.
oN ho12 11/2/00 IA ls00 3.6.13.1 PW raised incident. Different versions of SU [Pathway agrees on charge.
wre held at counter and agent which caused the
gent to drop transactions occurring in this SU.
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
Table 3.8: ICL_Pathway Charges for MERS for Agreement- March 2000
Date Received Class Description Class Code} Chargeable Errors II FAD. TXN Error Type I Exception Value
Signed re-printed paper CA does not agree
23-Mar-00} with electronic CA (0002 2}070114 I Transaction Error £40.00]
Receipts and Payments do not balance
31-Mar-00}(migration ) 0019 2}153832ICash Account Error £750.06
Receipts and Payments do not balance (post
27-Mar-00] migration) 0020 2]002313 ICash Account Error £14,000.00I
Receipts and Payments do not balance (post
07-Apr-00] migration) 10020 2]186418 ICash Account Error £12.97
Signed re-printed paper CA does not agree
03-Mar-00] with electronic CA 10002 91349704 I Transaction Error £27.48
Total 17
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ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
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Table 3.9: POCL Charges for MERs for Agreement - March 2000
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No OF VALUE OF
TP REF BIMS REF CLASS I CHARGEABLE I CH ARGEABLE!I ee AL I cLausE COMMENTS beiats
ERRORS ERRORS
Signed re printed cash account does not agree
315 0003030324 0002 9 100.00 900.00 with electronic cash account YES
ECCO sottware problem at migration, No
320 0003030432 0019 1 100.00 100.00 error in message store at migration.
Post migration receipts and payments
332 0003030337 0020 1 100.00 100.00 misbalance
Hardware fault duplicated transactions (pe
349 0002250287 0018 51 150.00 7,650.00 21 of SIL)
signed re printed cash account does not agree
351 0003070927 0002 1 150.00 150.00 with electronic cash account
Transaction Tor an unknown mode as per
352 0003130820 0009 1 150.00 150.00 mode parameters
Ecco software problem at migration. No
388 0003100347 0019 1 100.00 100.00 error reported at migration
Inaccurate cash account - 79 incorrect entries
415 0003201015 0020 1 100.00 100.00 on the original cash account
Information on BIMS not consistent with
details logged by HSH. Software problems
419 0003171301 0050 36 150.00 5,400.00 caused 36 duplicated transactions
signed re printed cash account does not agree
422 0003231284 0002 2 100.00 200.00 with electronic cash account YES
425 0003240875 0002 - to be discussed
445 0003240681 0020 1 100.00 100.00 Receipts and payments post migration
446 0003240550 0020 1 100.00 100.00 Receipts and payments post migration
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
No OF VALUE OF
TP REF BIMS REF CLASS I CHARGEABLE I CH ARGEABLE HA AL I cLAUSE COMMENTS nee
ERRORS. ERRORS
4g 0003240572 0020 1 100.00 100.00 Receipts and payments post migration YES
44 0003240669 0020 1 100.00 100.00 Receipts and payments post migration YES
Fad 0003240673 0020 1 100.00 100.00 Receipts and payments post migration
450 0003240676 0020 1 100.00 100.00 Receipts and payments post migration
I 0003240678 0020 T 100.00 100.00 Receipts and payments post migration
452 0003240544 0020 2 100.00 200.00 Receipts and payments post migration
453 0003240682 0020 1 100.00 100.00 Receipts and payments post migration
454 0003240683 0020 I 100.00 100.00 Receipts and payments post migration
a5 0003240687 0020 T 100.00 100.00 Receipts and payments post migration
456 0003240691 0020 3 100.00 300.00 Receipts and payments post migration
457 0003240693 0020 2 100.00 200.00 Receipts and payments post migration
458 0003240695 0020 2 100.00 200.00 Receipts and payments post migration
459 0003240698 0020 I 100.00 100.00 Receipts and payments post migration
460 00003240700 0020 2 100.00 200.00 Receipts and payments post migration
For 0003240322 0002 T 150.00 150.00 Transaction dropped by Agent Server
462 0003270494 0020 2 100.00 200.00 Receipts and payments post migration. YES
Duplicate AP Transactions caused by system
464 0003281187 0050 61 150.00 9,150.00 fault
Receipts and payments post migration
465 0003271269 0020 1 100.00 100.00 Revised cash account received
468 0003310720 0020 1 100.00 100.00 Receipts and payments post migration.
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
30
FUJ00232466
FUJ00232466
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
No OF VALUE OF
OTAL. PATH WAY
TP REF BIMS REF CLASS I CHARGEABLE I CH ARGEABLE 4 £ a CLAUSE COMMENTS ee
ERRORS ERRORS
469 0003310708 0020 1 100.00 100.00 Receipts and payments post migration.
470 0003310693 0020 1 100.00 100.00 Receipts and payments post migration YES
471 0003310684 0020 3 100.00 300.00 Receipts and payments post migration YES
497 0003310677 0020 1 100.00 100.00 Receipts and payments post migration YES
498 0003310673 0020 2 100.00 200.00 Receipts and payments post migration YES
No OF VALUE OF
BIMS / HSH TOTAL PATH WAY
TIP REF REF CLASS I CHARGEABLE I CH ARGEABLE. £ CLAUSE COMMENTS AGREED
ERRORS ERRORS
TOTS 0003227 T
1080. 0003290920 0009 73 150.00 10,950.00 invalid item transaction modes
1073 0003170064 I no BIMS? I 150.00 150.00 duplicate AP transactions FAD 131 136
1074 0003200032 I no BIMS? 1 150.00 150.00 duplicate event FAD 105 136
10 0003240061 I no BIMS? 1 100.00 100.00 missing cash account record FAD 004 106
1079 0003290054 I no BIMS? 2 150.00 300.00 duplicate event FAD 366 201 & 004 424
TO8T 0003310040 I no BIMS? 1 150.00 150.00 duplicate event FAD 325 230
Total £ 39,350.00
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
31
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Report 4.1: Final Clearance of Incidents by Class- March 2000
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
T I 16-Mar-00 0003160615 I 1 Committed Cash Account does not agree with I 84441 I £0.00 21-Mar-00
Electronic Cash Account 0
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
1 I 03-Mar-00 0003030324 I 0002 Signed re-printed paper CA does not agree I 34970 I £27.48 (08-Mar-00
with electronic CA 4
2 I 08-Mar-00 0003070906 I 0002 Signed re-printed paper CA does not agree I 19141 I £2,000.00 14-Mar-00
with electronic CA, 8
3 I 08-Mar-00 0003070927 I 0002 Signed re-printed paper CA does not agree I 16242 I £1.00 14-Mar-00
with electronic CA 0
4 I 23-Mar-00 0003231284 I 0002 Signed re-printed paper CA does notagree I 07011 I £40.00 28-Mar-00
with electronic CA 4
5 I 24-Mar-00 (0003240875 I 0002 Signed re-printed paper CA does not agree £0.00 28-Mar-00
with electronic CA,
6 I 24-Mar-00 0003240322 I 0002 Signed re-printed paper CA does notagree I 27241 I £600.00 28-Mar-00
with electronic CA 8
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
TI 14-Mar-00 (0003130820 I 0009 Transaction for an unknown mode as per 36064 I £0.00 22-Mar-00
mode parameters 2
2 I 23-Mar-00 0003221285 I 0009 Transaction for an unknown mode as per 17420 I £0.00 28-Mar-00
mode parameters 1
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
32
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Date HSH Class Class Description FAD] Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
1 I 02-Mar-00 0003020244 0015 Non polled office 43124 I £0.00 06-Mar-00
2 I 06-Mar-00 0003060179 0015, Non polled office Tau £0.00 06-Mar-00
3 I 01-Mar-00 0003010164 0015, Non polled office O55 1 I £0.00 07-Mar-00
4] 02-Mar-00 I 0003020231 I 0075 Non polled office 15613 £0.00 O7-Mar-00
5 I 02-Mar-00 0003020237 0015, Non polled office a7 £0.00 08-Mar-00
6 I 02-Mar-00 0003020241 0015, Non polled office TOE £0.00 08-Mar-00
7 I 02-Mar-00 0003020246 0015, Non polled office TO £0.00 08-Mar-00
8 I 01-Mar-00 0003010183 0015, Non polled office ae £0.00 09-Mar-00
9 I 02-Mar-00 0003020243 0015, Non polled office {0524 £0.00 09-Mar-00
70 I 03-Mar-00 I 0003030206 I 0015 Non polled office i 732 I £0.00 (09-Mar-00
11 I 03-Mar-00 0003030213 0015, Non polled office S002 £0.00 09-Mar-00
12 I 03-Mar-00 0003030218 0015, Non polled office SoD £0.00 09-Mar-00
13 I 03-Mar-00 0003030221 0015, Non polled office SH £0.00 09-Mar-00
14 I 03-Mar-00 0003030229 0015, Non polled office OD £0.00 09-Mar-00
75 I 03-Mar-00 I 0003030233 I 0015 Non polled office S53 £0.00 (09-Mar-00
16 I 03-Mar-00 0003030238 0015, Non polled office 1 £0.00 09-Mar-00
17 I 03-Mar-00 I 0003030259 I 0015 Non polled office 2 £0.00 09-Mar-00
18 I 06-Mar-00 0003060174 0015, Non polled office 55 £0.00 13-Mar-00
19 I 06-Mar-00 0003060183 0015, Non polled office sort £0.00 13-Mar-00
20 I 06-Mar-00 I 0003060185 I 0015 Non polled office 158 £0.00 73-Mar-00
21 I 06-Mar-00 0003060188 0015, Non polled office or 1 I £0.00 13-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
33
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
22 I 06-Mar-00 0003060198 I 0015 Non polled office ia £0.00 13-Mar-00
23 I 06-Mar-00 0003060203 I 0015 Non polled office 1a £0.00 13-Mar-00
24 I 06-Mar-00 0003060206 I 0015 Non polled office TST £0.00 73-Mar-00
25 I 06-Mar-00 0003060211 I 0015 Non polled office za £0.00 13-Mar-00
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code PW
26 I 06-Mar-00 (0003060212 I 0015 Non polled office 20371 I £0.00 13-Mar-00
27 I 06-Mar-00 0003060216 I 0015 Non polled office 2 £0.00 13-Mar-00
28 I 06-Mar-00 0003060218 I 0015 Non polled office 30 £0.00 13-Mar-00
29 I 06-Mar-00 0003060220 I 0015 Non polled office Sa £0.00 13-Mar-00
30 I 06-Mar-00 0003060223 I 0015 Non polled office 308 £0.00 73-Mar-00
31 I 06-Mar-00 0003060234 I 0015 Non polled office +357 £0.00 73-Mar-00
32 I 06-Mar-00 0003060240 I 0015 Non polled office oe £0.00 73-Mar-00
33 I 06-Mar-00 0003060243 I 0015 Non polled office 1575 £0.00 13-Mar-00
34 I 06-Mar-00 0003060244 I 0015 Non polled office oo £0.00 73-Mar-00
35 I 06-Mar-00 0003060247 I 0015 Non polled office aor £0.00 13-Mar-00
36 I 06-Mar-00 0003060250 I 0015 Non polled office oy £0.00 73-Mar-00
37 I 06-Mar-00 0003060256 I 0015 Non polled office 0050 £0.00 13-Mar-00
38 I 06-Mar-00 0003060260 I 0015 Non polled office ta £0.00 13-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
34
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
39 I 06-Mar-00 0003060264 I 0015 Non polled office aaa £0.00 13-Mar-00
40 I 06-Mar-00 0003060267 I 0015 Non polled office FE £0.00 13-Mar-00
47 I 06-Mar-00 0003060272 I 0015 Non polled office aT £0.00 73-Mar-00
42 I 06-Mar-00 0003060281 I 0015 Non polled office Sa06 £0.00 13-Mar-00
43 I 07-Mar-00 0003070162 I 0015 Non polled office sea £0.00 13-Mar-00
4 I 07-Mar-00 0003070171 I 0015 Non polled office Ha £0.00 73-Mar-00
45 I 08-Mar-00 0003080191 I 0015 Non polled office ta £0.00 13-Mar-00
46 I 08-Mar-00 0003080194 I 0015 Non polled office ii 030 I £0.00 13-Mar-00
47 I 08-Mar-00 (0003080204 I 0015 Non polled office 350 £0.00 13-Mar-00
48 I 08-Mar-00 0003080208 I 0015 Non polled office on £0.00 13-Mar-00
49 I 09-Mar-00 0003090353 I 0015 Non polled office 7 324 I £0.00 13-Mar-00
80 I 13-Mar-00 0003130308 I 0015 Non polled office zi 513 I £0.00 73-Mar-00
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw.
51 I 06-Mar-00 0003060230 I 0015 Non polled office 06913 I £0.00 15-Mar-00
32 I 08-Mar-00 0003080174 I 0015 Non polled office roe £0.00 75-Mar-00
53 I 08-Mar-00 0003080182 I 0015 Non polled office oy £0.00 75-Mar-00
34 I 08-Mar-00 0003080185 I 0015 Non polled office 7570 £0.00 75-Mar-00
55 I 08-Mar-00 0003080206 I 0015 Non polled office zai £0.00 15-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
56 I 08-Mar-00 0003080411 0015, Non polled office 40732 I £0.00 15-Mar-00
‘57 I 08-Mar-00 (0003080188 0015 Non polled office 13375 £0.00 20-Mar-00
58 I 09-Mar-00 (0003090331 0015 Non polled office PETE £0.00 20-Mar-00
59 I 10-Mar-00 0003100185 0015, Non polled office oa £0.00 20-Mar-00.
60 I 10-Mar-00 (0003100191 0015 Non polled office 7 820 I £0.00 20-Mar-00
61 I 10-Mar-00 0003100206 0015, Non polled office saa £0.00 20-Mar-00
62 I 13-Mar-00 (0003130249 0015 Non polled office Sas £0.00 20-Mar-00
63 I 13-Mar-00 (0003130257 0015 Non polled office TEA £0.00 20-Mar-00
64 I 13-Mar-00 (0003130258 0015 Non polled office 301 £0.00 20-Mar-00
65 I 13-Mar-00 0003130267 0015 Non polled office 37505 £0.00 20-Mar-00
66 I 13-Mar-00 (0003130278 0015 Non polled office ee £0.00 20-Mar-00
67 I 13-Mar-00 0003130280 0015, Non polled office TEBE £0.00 20-Mar-00
68 I 13-Mar-00 (0003130289 0015 Non polled office s0aTT £0.00 20-Mar-00
69 I 13-Mar-00 (0003130293, 0015 Non polled office tat £0.00 20-Mar-00
70 I 13-Mar-00 0003130294 0015, Non polled office TaD £0.00 20-Mar-00
71 I 13-Mar-00 (0003130295 0015 Non polled office 18070 £0.00 20-Mar-00
72 I 13-Mar-00 (0003130297 0015 Non polled office {a5 £0.00 20-Mar-00
73 I 13-Mar-00 0003130300 0015 Non polled office 3850 £0.00 20-Mar-00,
74 I 13-Mar-00 (0003130304 0015 Non polled office 75500 £0.00 20-Mar-00
75 I 13-Mar-00 (0003130307 0015 Non polled office a0 £0.00 20-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
36
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Date HSH Class Class Description FAD Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code PW
76 I 13-Mar-00 0003130309 0015, Non polled office 25041 I £0.00 20-Mar-00
77 ‘I 13-Mar-00 (0003130314 0015 Non polled office 3580 £0.00 20-Mar-00
78 I 13-Mar-00 0003130316 0015, Non polled office IT £0.00 20-Mar-00
79 I 13-Mar-00 (0003130317 0015 Non polled office OTH £0.00 20-Mar-00
80 I 13-Mar-00 (0003130319 0015 Non polled office SETS £0.00 20-Mar-00
81 I 13-Mar-00 (0003130284 0015 Non polled office 3ST £0.00 21-Mar-00
82 I 14-Mar-00 (0003140181 0015 Non polled office cea £0.00 21-Mar-00
83 I 14-Mar-00 (0003140194 0015 Non polled office 1 1513 I £0.00 21-Mar-00
84 I 14-Mar-00 0003140206 0015, Non polled office 133 £0.00 21-Mar-00.
85 I 14-Mar-00 (0003140210 0015 Non polled office 1367 £0.00 21-Mar-00
86 I 14-Mar-00 (0003140217 0015 Non polled office 33520 £0.00 21-Mar-00
87 I 14-Mar-00 (0003140219 0015 Non polled office 2a £0.00 21-Mar-00
88 I 14-Mar-00 (0003140225) 0015 Non polled office oT £0.00 21-Mar-00
89 I 14-Mar-00 0003140229 0015, Non polled office Toa £0.00 21-Mar-00
90 I 14-Mar-00 (0003140240 0015 Non polled office aaa £0.00 21-Mar-00
91 I 08-Mar-00 (0003080175 0015 Non polled office cs £0.00 22-Mar-00
92 I 10-Mar-00 (0003100203 0015 Non polled office 351 13 I £0.00 22-Mar-00
93 I 13-Mar-00 (0003130256 0015 Non polled office 15H £0.00 22-Mar-00
‘94 I 13-Mar-00 (0003130273 0015 Non polled office 183 £0.00 22-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
37
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
‘95 I 15-Mar-00 0003150133] 0015 Non polled office 00370 ] £0.00 22-Mar-00
96 I 15-Mar-00 0003150140 I 0015 Non polled office +5 £0.00 22-Mar-00
97 I 16-Mar-00 0003160514 I 0015 Non polled office oa £0.00 23-Mar-00
98 I 16-Mar-00 0003160523 I 0015 Non polled office com £0.00 23-Mar-00
99 I 16-Mar-00 0003160530 I 0015 Non polled office Ta160 £0.00 23-Mar-00
0 16-Mar-00 0003160531 I 0015 Non polled office a £0.00 23-Mar-00
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
10 I 16-Mar-00 0003160533 I 0015 Non polled office 23564 I £0.00 23-Mar-00
0 16-Mar-00 0003160535 I 0015 Non polled office i 252 I £0.00 23-Mar-00
5 17-Mar-00 0003170335 I 0015 Non polled office s0a7 £0.00 24-Mar-00
7 17-Mar-00 0003170345 I 0015 Non polled office Saas £0.00 24-Mar-00
7 17-Mar-00 0003170350 I 0015 Non polled office a7 £0.00 24-Mar-00
7 17-Mar-00 0003170358 I 0015 Non polled office Teas £0.00 24-Mar-00
0 17-Mar-00 0003170362 I 0015 Non polled office S070 £0.00 24-Mar-00
o 17-Mar-00 0003170373_I 0015 Non polled office 35 £0.00 24-Mar-00
7 17-Mar-00 0003170382 I 0015 Non polled office +I £0.00 24-Mar-00
7 20-Mar-00 0003200217 I 0015 Non polled office wai £0.00 27-Mar-00
i 20-Mar-00 (0003200225 I 0015 Non polled office 1 £0.00 27-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
38
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
11 I 20-Mar-00 0003200231 0015, Non polled office 27241 I £0.00 27-Mar-00
7 ‘20-Mar-00 (0003200234 0015 Non polled office oT 051 I £0.00 27-Mar-00
7 20-Mar-00 (0003200241 0015 Non polled office TEBE £0.00 27-Mar-00
7 20-Mar-00 0003200244 0015, Non polled office $5200 £0.00 27-Mar-00
7 20-Mar-00 3200251 0015 Non polled office TBE £0.00 27-Mar-00
iT 20-Mar-00 0003200257 0015, Non polled office SOTA £0.00 27-Mar-00
i 20-Mar-00 (0003200259 0015 Non polled office 3 132 I £0.00 27-Mar-00
7 20-Mar-00 (0003200262 0015 Non polled office SRE £0.00 27-Mar-00
2 20-Mar-00 (0003200272 0015 Non polled office ara £0.00 27-Mar-00
2 20-Mar-00 0003200273 0015 Non polled office CE £0.00 27-Mar-00,
2 20-Mar-00 (0003200284 0015 Non polled office 13570 £0.00 27-Mar-00
2 20-Mar-00 0003200290 0015, Non polled office aa £0.00 27-Mar-00
2 20-Mar-00 (0003200292 0015 Non polled office SET £0.00 27-Mar-00
i 20-Mar-00 (0003200294 0015 Non polled office 33 £0.00 27-Mar-00
Date HSH Class Class Description FAD Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code. PW
12 I 20-Mar-00 (0003200298 0015 Non polled office 35913 I £0.00 27-Mar-00
2 20-Mar-00 0003200432 0015, Non polled office T7275 £0.00 27-Mar-00
7 06-Mar-00 (0003060275 0015 Non polled office aa £0.00 28-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
12 I 08-Mar-00 0003080196 0015, Non polled office 22542 I £0.00 28-Mar-00.
3 ‘20-Mar-00 (0003200279 0015 Non polled office 15 £0.00 28-Mar-00
3 20-Mar-00 (0003200412 0015 Non polled office 30376 £0.00 28-Mar-00
3 22-Mar-00 0003220207 0015, Non polled office Hi 285 I £0.00 28-Mar-00
3 22-Mar-00 (0003220225) 0015 Non polled office SETH £0.00 28-Mar-00
3 23-Mar-00 0003230499 0015, Non polled office TOOT £0.00 28-Mar-00
3 20-Mar-00 (0003200228 0015 Non polled office PEE £0.00 29-Mar-00
3 20-Mar-00 (0003200232 0015 Non polled office SORE £0.00 29-Mar-00
3 20-Mar-00 (0003200236 0015 Non polled office 10032 £0.00 29-Mar-00
3 20-Mar-00 0003200245 0015 Non polled office SOE £0.00 29-Mar-00
3 20-Mar-00 (0003200255) 0015 Non polled office SETS £0.00 29-Mar-00
7 20-Mar-00 0003200258 0015, Non polled office SORE £0.00 29-Mar-00
7 20-Mar-00 3200260 0015 Non polled office SE £0.00 29-Mar-00
7 20-Mar-00 (0003200269) 0015 Non polled office 10082 £0.00 29-Mar-00
7 20-Mar-00 0003200270 0015, Non polled office ra $32 I £0.00 29-Mar-00
is 20-Mar-00 (0003200275) 0015 Non polled office T0685 £0.00 29-Mar-00
7 20-Mar-00 (0003200277 0015 Non polled office TEE £0.00 29-Mar-00
a 20-Mar-00 0003200282 0015 Non polled office Toe £0.00 29-Mar-00
7 20-Mar-00 (0003200283 0015 Non polled office SESE £0.00 29-Mar-00
a 20-Mar-00 (0003200287 0015 Non polled office aT £0.00 29-Mar-00
7 20-Mar-00 (0003200296 0015 Non polled office S500 £0.00 29-Mar-00
i 20-Mar-00 (0003200300 0015 Non polled office 0 £0.00 29-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
40
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
Date HSH Class Class Description FAD] Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
15 I 20-Mar-00 I 0003200426 I 0015 Non polled office 15341 I £0.00 29-Mar-00
1 0
75 I 21-Mar-00 I 0003210251 I 0015 Non polled office 21070 I £0.00 29-Mar-00
2 2
15 I 21-Mar-00 I 0003210259 I 0015 Non polled office 29622 I £0.00 29-Mar-00
3 6
15 I 2t-Mar-00 I 0003210262 I 0015 Non polled office 3it2t I £0.00 29-Mar-00
4 7
15 I 22-Mar-00 I 0003220197 I 0015 Non polled office 19222 I £0.00 29-Mar-00
5 7
15 I 22-Mar-00 I 0003220204 I 0015 Non polled office 18123 I £0.00 29-Mar-00
6 0
15 I 22-Mar-00 I 0003220219 I 0015 Non polled office 29620 I £0.00 29-Mar-00
7 1
75 I 23-Mar-00 I 0003230513 I 0015 Non polled office 20350 I £0.00 30-Mar-00
8 4
15 I 23-Mar-00 I 0003230515 I 0015 Non polled office 20640 I £0.00 30-Mar-00
9 5
16 I 23-Mar-00 I 0003230536 I 0015 Non polled office 18222 I £0.00 30-Mar-00
0 7
76 I 30-Mar-00 I 0003300376 I 0015 Non polled office 28113 I £0.00 30-Mar-00
1 Q
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
TI 06-Mar-00 — I 0002250287 I 0018 Customer / Client enquiry 00860 I £2,868.42 (06-Mar-00
4
2 I 06-Mar-00 I 0002260743 I 0018 Customer / Client enquiry 18973 I £60.25 70-Mar-00
0
3 I 14-Mar-00 I 0003130910 I 0018 Customer / Client enquiry 28361 I -£1.00 22-Mar-00
1
4 I 21-Mar-00 I 0003171030 I 0016 Customer / Client enquiry 22-Mar-00
2i-Mar-00 I 0003160111 I 0078 Customer / Client enquiry 06613 I £0.42 28-Mar-00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
41
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
I I I [4 J
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
T I 02-Mar-00 0003020325 I 0019 Receipts and Payments do not balance 37141 I £0.01 (03-Mar-00
(migration) 0
2 I 03-Mar-00 (0003030350 I 0019 Receipts and Payments do not balance o72i7 I 23,164.69 (03-Mar-00
(migration) 3
3 I 03-Mar-00 0003030355 I 0019 Receipts and Payments do not balance o7717 I £28.00 03-Mar-00
(migration) 3
4 I 03-Mar-00 (0003030358 I 0019 Receipts and Payments do not balance 09517 I £1,339.44 (03-Mar-00
(migration) 3
5 I 03-Mar-00 0003030359 I 0019 Receipts and Payments do not balance 70513 I £0.90 03-Mar-00
(migration) 1
6 I 03-Mar-00 0003030361 I 0019 Receipts and Payments do not balance 73311 I £339.32 03-Mar-00
(migration) 3
7 I 03-Mar-00 0003030364 I 0019 Receipts and Payments do not balance 14313 I £424.74 (03-Mar-00
(migration) 1
8 I 03-Mar-00 0003030366 I 0019 Receipts and Payments do not balance 76770 I £59.02 03-Mar-00
(migration) 2
9 I 03-Mar-00 0003030368 I 0019 Receipts and Payments do not balance 78123 I £841.00 (03-Mar-00
(migration) 0
10 I 03-Mar-00 0003030369 I 0019 Receipts and Payments do not balance 18523 I £0.20 03-Mar-00
(migration) 0
11 I 03-Mar-00 0003030371 I 0019 Receipts and Payments do not balance 79932 I £108.00 (03-Mar-00
(migration) 1
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
42
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
12 I 03-Mar-00 0003030373] 0019 Receipts and Payments do not balance 20534 I £5.00 03-Mar-00
(migration) 9
13 I 03-Mar-00 0003030374 I 0019 Receipts and Payments do not balance 20841 I £30.40 03-Mar-00
(migration) 0
14 I 03-Mar-00 0003030375 I 0019 Receipts and Payments do not balance 20870 I £18,000.00 03-Mar-00
(migration) 2
78 I 03-Mar-00 0003030378 I 0019 Receipts and Payments do not balance 21920 I £10.00 03-Mar-00
(migration) 5
16 I 03-Mar-00 0003030379 I 0019 Receipts and Payments do not balance 22520 I £9,080.00 03-Mar-00
(migration) 5
17 I 03-Mar-00 0003030380 I 0019 Receipts and Payments do not balance 24832 I £409.50 03-Mar-00
(migration) 1
18 I 03-Mar-00 0003030386 I 0019 Receipts and Payments do not balance 25832 I £1.00 (03-Mar-00
(migration) 1
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
19 I 03-Mar-00 0003030396 I 0019 Receipts and Payments do not balance 26020 I £65.00 (03-Mar-00
(migration) 5
20 I 03-Mar-00 0003030401 I 0019 Receipts and Payments do not balance 26221 I £1,000.00 03-Mar-00
(migration) 7
21 I 03-Mar-00 0003030404 I 0019 Receipts and Payments do not balance 27820 I £17.76 03-Mar-00
(migration) 5
22 I 03-Mar-00 0003030410 I 0019 Receipts and Payments do not balance 29832 I £115.69 03-Mar-00
(migration) 1
23 I 03-Mar-00 0003030415 I 0019 Receipts and Payments do not balance 30823 I £0.10 03-Mar-00
(migration) 0
24 I 03-Mar-00 0003030421 I 0019 Receipts and Payments do not balance 33721 I £0.01 03-Mar-00
(migration) 7
25 I 03-Mar-00 0003030423—_-I 0019 Receipts and Payments do not balance 34623 I £15.00 03-Mar-00
(migration) 0
26 I 03-Mar-00 0003030424 I 0019 Receipts and Payments do not balance 36823 I £500.00 03-Mar-00
(migration) 0
27 I 03-Mar-00 0003030425 I 0019 Receipts and Payments do not balance 46524 I £165.85 03-Mar-00
(migration) 6
28 I 03-Mar-00 (0003030428 I 0019 Receipts and Payments do not balance 36747 I £36.80 (03-Mar-00
(migration) 0
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
43
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
29] 03-Mar-00 0003030429] 0019 Receipts and Payments do not balance 00370 I £14.85 03-Mar-00
(migration) 5
30 I 03-Mar-00 0003030432 I 0019 Receipts and Payments do not balance 01321 I £772.80 08-Mar-00
(migration) 7
31 I 08-Mar-00 0003080220 I 0019 Receipts and Payments do not balance 43124 I £24.46 09-Mar-00
(migration) 6
32 I 09-Mar-00 0003090347 I 0019 Receipts and Payments do not balance 20620 I £517.36 09-Mar-00
(migration) 1
33 I 09-Mar-00 0003090349 I 0019 Receipts and Payments do not balance 22223 I £60.00 (09-Mar-00
(migration) 0
34 I 10-Mar-00 0003100152 I 0019 Receipts and Payments do not balance 05710 I £3.20 70-Mar-00
(migration) 6
35 I 10-Mar-00 0003100160 I 0019 Receipts and Payments do not balance 05913 I £60.00 10-Mar-00
(migration) 4
36 I 10-Mar-00 0003100163 I 0019 Receipts and Payments do not balance 06410 I £10.00 70-Mar-00
(migration) 6
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
37 I 10-Mar-00 0003100170 I 0019 Receipts and Payments do not balance 06413 I £515.06 10-Mar-00
(migration) 4
38 I 10-Mar-00 0003100176 I 0019 Receipts and Payments do not balance 07213 I £2,190.01 10-Mar-00
(migration) 4
39 I 10-Mar-00 0003100162 I 0019 Receipts and Payments do not balance 07510 I £10.00 70-Mar-00
(migration) 6
40 I 10-Mar-00 0003100190 I 0019 Receipts and Payments do not balance 08113 I £260.00 10-Mar-00
(migration) 4
4 I 10-Mar-00 0003100193 I 0019 Receipts and Payments do not balance 08710 I £545.30 70-Mar-00
(migration) 6
42 I 10-Mar-00 0003100195 I 0019 Receipts and Payments do not balance 10213 I £0.25 10-Mar-00
(migration) 4
43 I 10-Mar-00 0003100198 I 0019 Receipts and Payments do not balance 11410 I £0.26 10-Mar-00
(migration) 6
4 I 10-Mar-00 0003100201 I 0019 Receipts and Payments do not balance T1913 I £9.60 70-Mar-00
(migration) 4
45 I 10-Mar-00 (0003100204 I 0019 Receipts and Payments do not balance 75911 I £0.06 70-Mar-00
(migration) 3
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
46 I 10-Mar-00 0003100205 I 0019 Receipts and Payments do not balance 16221 I £730.66 10-Mar-00
(migration) 7
47 I 10-Mar-00 0003100208 I 0019 Receipts and Payments do not balance 76630 I £1.76 10-Mar-00
(migration) 9
48 I 10-Mar-00 0003100210. I 0019 Receipts and Payments do not balance 76723 I £17.00 70-Mar-00
(migration) 0
49 I 10-Mar-00 0003100212 I 0019 Receipts and Payments do not balance 77470 I £0.09 70-Mar-00
(migration) 5
50 I 10-Mar-00 0003100216 I 0019 Receipts and Payments do not balance 17511 I £441.72 10-Mar-00
(migration) 3
31 I 10-Mar-00 0003100235 I 0019 Receipts and Payments do not balance 78431 I £0.10 70-Mar-00
(migration) 3
52 I 10-Mar-00 0003100253 I 0019 Receipts and Payments do not balance 18621 I £25.17 10-Mar-00
(migration) 7
33 I 10-Mar-00 0003100258 I 0019 Receipts and Payments do not balance 79120 I £135.14 70-Mar-00
(migration) 1
34 I 10-Mar-00 0003100261 I 0019 Receipts and Payments do not balance 20123 I £6.60 70-Mar-00
(migration) 0
Date HSH Class Class Description FAD. I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
55 I 10-Mar-00 0003100264 I 0019 Receipts and Payments do not balance 20621 I £69.12 10-Mar-00
(migration) 7
36 I 10-Mar-00 0003100266 I 0019 Receipts and Payments do not balance 21421 I £49.38 70-Mar-00
(migration) 7
87 I 10-Mar-00 0003100268 I 0019 Receipts and Payments do not balance 24022 I £62.66 10-Mar-00
(migration) 7
38 I 10-Mar-00 0003100273 I 0019 Receipts and Payments do not balance 28123 I £8.97 70-Mar-00
(migration) 0
59 I 10-Mar-00 0003100275 I 0019 Receipts and Payments do not balance 30930 I £0.74 10-Mar-00
(migration) 9
60 I 10-Mar-00 0003100286 I 0019 Receipts and Payments do not balance 32421 I £3,620.95 10-Mar-00
(migration) 7
67 I 10-Mar-00 0003100301 I 0019 Receipts and Payments do not balance 33230 I £1.00 70-Mar-00
(migration) 9
@2 I 10-Mar-00 0003100313 I 0019 Receipts and Payments do not balance 33330 I £660.00 70-Mar-00
(migration) 9
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
63 I 10-Mar-00 0003100317 I 0019 Receipts and Payments do not balance 34030 I £34.38 10-Mar-00
(migration) 9
64 I 10-Mar-00 0003100333 I 0019 Receipts and Payments do not balance 36422 I £0.44 10-Mar-00
(migration) 7
5 I 10-Mar-00 0003100342 I 0019 Receipts and Payments do not balance 30721 I £180.00 70-Mar-00
(migration) 7
66 I 10-Mar-00 0003100347 I 0019 Receipts and Payments do not balance 34032 I £1,153.15 75-Mar-00
(migration) 9
67 I 16-Mar-00 0003160466 I 0019 Receipts and Payments do not balance 28020 I £30.00 16-Mar-00
(migration) 5
68 I 17-Mar-00 0003170608 I 0019 Receipts and Payments do not balance 06013 I £1,749.09 17-Mar-00
(migration) 4
69 I 17-Mar-00 0003170617 I 0019 Receipts and Payments do not balance 06110 I £2.00 17-Mar-00
(migration) 6
70 I 17-Mar-00 0003170620 I 0019 Receipts and Payments do not balance o77i3 I £759.84 17-Mar-00
(migration) 4
74 I 47-Mar-00 0003170623 I 0019 Receipts and Payments do not balance 70783 I £396.00 17-Mar-00
(migration) 2
72 I 17-Mar-00 0003170625 I 0019 Receipts and Payments do not balance T1613 I £3.60 17-Mar-00
(migration) 4
Date HSH Class Class Description FAD I Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
73 I 17-Mar-00 0003170627 I 0019 Receipts and Payments do not balance 16271 I £1.62 17-Mar-00
(migration) 1
74 I 47-Mar-00 0003170636 I 0019 Receipts and Payments do not balance 76432 I £9.50 17-Mar-00
(migration) 7
75 I 17-Mar-00 0003170643 I 0019 Receipts and Payments do not balance 76522 I £37.00 17-Mar-00
(migration) 6
76 I 47-Mar-00 0003170648—_I 0019 Receipts and Payments do not balance 22030 I 1,162.92 17-Mar-00
(migration) 9
77 I 47-Mar-00 0003170649 I 0019 Receipts and Payments do not balance 18222 I £713.00 17-Mar-00
(migration) 6
78 I 17-Mar-00 0003170650 I 0019 Receipts and Payments do not balance 24422, I £800.00 17-Mar-00
(migration) 6
79 I 47-Mar-00 0003170654 I 0019 Receipts and Payments do not balance 25722 I £25.65 17-Mar-00
(migration) 7
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
46
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
80] 17-Mar-00] 0003170655 I 0019 Receipts and Payments do not balance 26032 I £3.00 17-Mar-00
(migration) 9
81 I 17-Mar-00 I 0003170656 I 0019 Receipts and Payments do not balance 30922 I £0.30 17-Mar-00
(migration) 6
82 I 17-Mar-00 I 0003170657 I 0019 Receipts and Payments do not balance 15283 I £0.70 17-Mar-00
(migration) 2
3 I 17-Mar-00 I 0003170653 I 0019 Receipts and Payments do not balance 24622 I £0.03 21-Mar-00
(migration) 6
84 I 47-Mar-00 I 0003170661 I 0019 Receipts and Payments do not balance 00413 I £353.47 21-Mar-00
(migration) 4
5 I 20-Mar-00 I 0003200986 I 0019 Receipts and Payments do not balance 29921 I £90.00 21-Mar-00
(migration) 7
86 I 20-Mar-00 I 0003201119 I 0079 Receipts and Payments do not balance 06513 I £10.76 24-Mar-00
(migration) 4
87 I 23-Mar-00 I 0003230646 I 0019 Receipts and Payments do not balance 18322 I £3.00 23-Mar-00
(migration) 6
6 I 24-Mar-00 I 0003240429 I 0019 Receipts and Payments do not balance 06713 I £3,701.25 24-Mar-00
(migration) 7
89 I 24-Mar-00 I 0003240436 I 0019 Receipts and Payments do not balance 13183 I £87.15 24-Mar-00
(migration) 2
90 I 24-Mar-00 I 0003240440 I 0019 Receipts and Payments do not balance 14313 I £0.70 2a-Mar-00
(migration) 7
Date HSH Class Class Description FAD] Exception Value I Date Cleared By ‘Agreed Closure Date
Received Reference Code Pw
97 I 24-Mar-00 I 0003240476 I 0019 Receipts and Payments do not balance 15622 I £51.24 24-Mar-00
(migration) 6
92 I 24-Mar-00 I 0003240480 I 0019 Receipts and Payments do not balance 16034 I £36.50 2a-Mar-00
(migration) 3
93 I 24-Mar-00 I 0003240484 I 0079 Receipts and Payments do not balance 76132 I £262.30 24-Mar-00
(migration) 7
94 [24-Mar-00 I 0003240485 I 0019 Receipts and Payments do not balance 18122 I £401.76 24-Mar-00
(migration) 7
95 I 24-Mar-00 I 0003240491 I 0019 Receipts and Payments do not balance 18822 I £15.00 2a-Mar-00
(migration) 7
96 I 24-Mar-00 I 0003240493 I 0019 Receipts and Payments do not balance 19232 I £770.34 24-Mar-00
(migration) 7
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
47
ICL Pathway MONTHLY INCIDENT REVIEW
Customer Service
Management Support Unit
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
97 I 24-Mar-00 0003240503] 0019 Receipts and Payments do not balance 19822 I £19.00 24-Mar-00
(migration) 6
98 I 24-Mar-00 0003240510 I 0019 Receipts and Payments do not balance 20713 I £47.50 24-Mar-00
(migration) 7
99 I 24-Mar-00 0003240519 I 0019 Receipts and Payments do not balance 23032 I £36.10 24-Mar-00
(migration) 7
70 I 24-Mar-00 0003240521 I 0019 Receipts and Payments do not balance 26883 I £2.85 24-Mar-00
0 (migration) 2
10 I 24-Mar-00 0003240523—I 0019 Receipts and Payments do not balance 29322 I £1.10 24-Mar-00
1 (migration) 6
10 I 24-Mar-00 0003240527 I 0019 Receipts and Payments do not balance 29622 I £2.00 24-Mar-00
2 (migration) 6
10 I 24-Mar-00 0003240532 I 0019 Receipts and Payments do not balance 29822 I £0.82 24-Mar-00
3 (migration) 6
10 I 24-Mar-00 (0003240553 I 0019 Receipts and Payments do not balance 35422 I £27.36 24-Mar-00
4 (migration) 6
70 I 24-Mar-00 0003240567 I 0019 Receipts and Payments do not balance 36821 I £3.00 24-Mar-00
5 (migration) 7
10 I 24-Mar-00 (0003240571 I 0019 Receipts and Payments do not balance 22422 I £7151 24-Mar-00
6 (migration) 6
10 I 27-Mar-00 (0003270481 I 0019 Receipts and Payments do not balance 70513 I £19.21 28-Mar-00
7 (migration) 4
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
T I 24-Mar-00 (0003240572 I 0020 Receipts and Payments do not balance (post I 08111 I £0.06 28-Mar-00
migration) 6
2 I 24-Mar-00 0003240669 I 0020 Receipts and Payments do not balance (post I 11811 I £240.87 29-Mar-00
migration) 3
3 I 24-Mar-00 (0003240676 I 0020 Receipts and Payments do not balance (post I 17264 I £1.62 29-Mar-00
migration) 2
4 I 24-Mar-00 (0003240678 I 0020 Receipts and Payments do not balance (post I 19070 I £19.98 29-Mar-00
migration) 2
5 I 24-Mar-00 0003240681 I 0020 Receipts and Payments do not balance (post _I 21720 I £6.66 29-Mar-00
migration) 5
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
48
ICL Pathway MONTHLY INCIDENT REVIEW
Customer Service
Management Support Unit
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
6 ] 24-Mar-00 0003240682 I 0020 Receipts and Payments do not balance (post I 21941 I £3.18 29-Mar-00
migration) 0
7 I 24-Mar-00 0003240683 I 0020 Receipts and Payments do not balance (post _I 28152 I £6.30 29-Mar-00
migration) 3
8 I 24-Mar-00 0003240687 I 0020 Receipts and Payments do not balance (post I 29720 I £16.08 29-Mar-00
migration) 5
9 I 24-Mar-00 0003240601 I 0020 Receipts and Payments do not balance (post I 30723 I £24.88 29-Mar-00
migration) 0
10 I 24-Mar-00 0003240544 I 0020 Receipts and Payments do not balance (post I 31222 I £110.88 29-Mar-00
migration) 6
TT I 24-Mar-00 (0003240693 I 0020 Receipts and Payments do not balance (post _I 34623 I £188.34 29-Mar-00
migration) 0
12 I 24-Mar-00 0003240695 I 0020 Receipts and Payments do not balance (post I 34664 I £7.08 29-Mar-00
migration) 2
13 I 24-Mar-00 (0003240550 I 0020 Receipts and Payments do not balance (post _I 34830 I £0.06 29-Mar-00
migration) 9
14 I 24-Mar-00 0003240698 I 0020 Receipts and Payments do not balance (post _I 35932 I £49.20 29-Mar-00
migration) 3
15 I 24-Mar-00 (0003240700 I 0020 Receipts and Payments do not balance (post _I 25532 I £30.51 29-Mar-00
migration) 8
76 I 20-Mar-00 (0003201015 I 0020 Receipts and Payments do not balance (post_I 15841 I £9,368.40 30-Mar-00
migration) 0
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw.
TI 10-Mar-00 0003100223 I 0044 Transaction(s) polled by TIP but not by HAPS £5.00 13-Mar-00
2 I 20-Mar-00 0003200446 I 0044 Transaction(s) polled by TIP but not by HAPS I 07313 I £0.00 21-Mar-00
4
3 I 24-Mar-00 0003240356 I 0044 Transaction(s) polled by TIP but not by HAPS I 16222 I £0.00 27-Mar-00
7
Date HSH Class Class Description FAD I Exception Value I Date Cleared By Agreed Closure Date
Received Reference Code Pw
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
49
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
21-Mar-00
0003171301 0050
Duplicate AP transaction 23920 I £595.56
1
21-Mar-00
Report 4.2: Incidents Carried Forward
Date Red Ref. HSH Ref. Exception Description Date Exception
Received Cleared Value
1 I 1-Oct-99 RED9910011076 I E9909280205 I Missing transactions 01/10/99 0.00
5
2 I 18-Oct-99 RED9910181093 I E9910130827 I Receipts and payments do not balance 12/11/99 0.00
3
3 I 8-Nov-99 RED9911081129 I €9911020115 I System Duplicates Transaction 08/11/99 22.65
1
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
50
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
4 I 11-Jan-00 REDO001111171 I €0001040225 I No error identified 11-Jan-00 0.00
5 I 11-Jan-00 AED MOTTTITT 9912180177 I Postmaster manually inputs wrong amount 11-Jan-00 0.00
6 I 9-Dec-99 REDSOTION 155 I e9910300379 I System Duplicates Transaction 17-Jan-00 114.62
7 I 10-Jan-00 REDOOOTTONIST E991120182 TPS Harvester Agent Failure 13-Jan-00 0.00
8 I 9-Dec-99 Cry 155 I e9911090052 I Transactions not commited - User error 19-Jan-00 75.26
9 I 7-Dec-99 AEDOOTIOTI 154 I e9911190401 I Transactions not commited - User error 20-Jan-00 0.00
10 I 11-Jan-00 REDOOOI 111171 I e0001040299 I Transactions polled by TIP but not by HAPS 11-Jan-00 0.00
11 I 04-Feb-00 REDOOUDOATTOS 0002040220 I Receipts and payments do not balance 07-Mar-00 0.25
12 I 04-Feb-00 A EDWOODDATTOE 0002040222 I Receipts and payments do not balance 07-Mar-00 20.80
13 I 04-Feb-00 REDOOUDOATOS 0002040217 I Receipts and payments do not balance 07-Mar-00 3.60
14 I 11-Feb-00 REDOOORTITIOS 0002110085 I Receipts and payments do not balance 07-Mar-00 19.76
15 I 11-Feb-00 REDOOURTTTT05 0002110091 Receipts and payments do not balance 07-Mar-00 0.30
16 I 18-Feb-00 FEDOOOR 81204 I e0002180425 I Receipts and payments do not balance 07-Mar-00 14460.32
17 I 18-Feb-00 REDOOOH 81205 I e0002180445 I Receipts and payments do not balance 07-Mar-00 426.42
18 I 18-Feb-00 REDOOOA 81205 I e0002180451 Receipts and payments do not balance 07-Mar-00 1.82
19 I 18-Feb-00 REDOOOH 81205 I e0002180455 I Receipts and payments do not balance 07-Mar-00 1492.25
20 I 18-Feb-00 AEDOOO 81205 I e0002180463 I Receipts and payments do not balance 07-Mar-00 0.01
21 I 18-Feb-00 PEDRO 81205 I e0002180720 I Receipts and payments do not balance 07-Mar-00 832.00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
51
ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
22 I 18-Feb-00 RED0002181205 I e0002180508 I Receipts and payments do not balance 07-Mar-00 0.30
23 I 18-Feb-00 AED OHTETOOS 0002180515 I Receipts and payments do not balance 07-Mar-00 180.50
24 I 18-Feb-00 REDOOORTETOOS 0002180517 I Receipts and payments do not balance 07-Mar-00 100.00
25 I 18-Feb-00 PEDRO 81206 I e0002180523 I Receipts and payments do not balance 07-Mar-00 159.05
Date Red Ref. HSH Ref. Exception Description Date Exception
Received Cleared Value
26 I 18-Feb-00 RED0002181206 I e0002180524 I Receipts and payments do not balance 07-Mar-00 94.07
27 I 18-Feb-00 PEDOOORTETIOS 0002180526 I Receipts and payments do not balance 07-Mar-00 61.90
28 I 18-Feb-00 REDOOO 81207 I e0002180532 I Receipts and payments do not balance 07-Mar-00 2986.08
29 I 18-Feb-00 REDOOOIIBTIO7 0002180536 I Receipts and payments do not balance 554.42
30 I 18-Feb-00 REDOOURTSTOOT 0002180539 I Receipts and payments do not balance 07-Mar-00 5.08
31 I 18-Feb-00 REDOOORTETOOT 0002180544 I Receipts and payments do not balance 07-Mar-00 333.00
32 I 18-Feb-00 REDOOUDTEIOOT 0002180605 I Receipts and payments do not balance 25-Feb-00 737.48
33 I 25-Feb-00 REDNOORIETIT 0002250181 Receipts and payments do not balance 25-Feb-00 2179.53
34 I 25-Feb-00 REDOOODSETHT 0002250212 I Receipts and payments do not balance 25-Feb-00 1.65
35 I 25-Feb-00 FEDDOODEETIZ 0002250221 Receipts and payments do not balance 25-Feb-00 2098.50
36 I 25-Feb-00 REDOOODISTOT 0002250222 I Receipts and payments do not balance 25-Feb-00 0.32
37 I 25-Feb-00 AEDOOOIIETI 0002250231 Receipts and payments do not balance 25-Feb-00 100.00
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
52
FUJ00232466
FUJ00232466
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
6
38 I 25-Feb-00 RED0002251212 I e0002250233 I Receipts and payments do not balance 25-Feb-00 180.00
39 I 25-Feb-00 AEDOOURIETOIE 0002250234 I Receipts and payments do not balance 25-Feb-00 0.30
40 I 25-Feb-00 REDOOOIETE 0002250236 I Receipts and payments do not balance 25-Feb-00 188.85
41 I 25-Feb-00 REDOOUDISTOIS 0002250240 I Receipts and payments do not balance 25-Feb-00 283.20
42 I 25-Feb-00 REDOOOSISTHTS 0002250241 Receipts and payments do not balance 25-Feb-00 868.00
43 I 25-Feb-00 AEDOOURIETOIS 0002250243 I Receipts and payments do not balance 25-Feb-00 1000.00
44 I 25-Feb-00 REDOOOSISTEIS 0002250244 I Receipts and payments do not balance 25-Feb-00 61.90
45 I 25-Feb-00 REDOOUDIETOTS 0002250247 I Receipts and payments do not balance 25-Feb-00 437.50
46 I 25-Feb-00 REDOOOIISTES 0002250248 I Receipts and payments do not balance 25-Feb-00 0.50
47 I 25-Feb-00 AEDOOUDIETOTS 0002250251 Receipts and payments do not balance 25-Feb-00 22.32
48 I 25-Feb-00 REDOOUDISTOIA 0002250252 I Receipts and payments do not balance 07-Mar-00 52814,.29
49 I 25-Feb-00 REDOOOIISTEA 0002250253 I Receipts and payments do not balance 07-Mar-00 2780.00
50 I 01-Feb-00 REDODRET 1190 I €0002010127 I CA report does not agree with TIP 04-Feb-00 18.95
Date Red Ref. HSH Ref. Exception Description Date Exception
Received Cleared Value
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE.
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ICL Pathway
Customer Service
Management Support Unit
MONTHLY INCIDENT REVIEW
FUJ00232466
FUJ00232466
Ref: CS/REP/066
Version: 1.1
Date: 13.04.00
51 I 11-Feb-00 RED0002111201 I €0002110315 I CA report does not agree with TIP 07-Mar-00 0.00
52 I 03-Feb-00 REDOOOION 192 I e0002030228 I Missing transactions 07-Mar-00 0.00
53 I 04-Feb-00 REDOOOIOA 194 I e0002040269 I Transactions polled by TIP but not by HAPS 06-Mar-00 1.55
54 I 22-Feb-00 REDOOUDEDIIOS 0002220302 I Transactions polled by TIP but not by HAPS 06-Mar-00 10.00
55 I 22-Feb-00 REDOOOEDETETO 0002220802 I Transactions polled by TIP but not by HAPS 06-Mar-00 30.00
56 I 29-Feb-00 REDOOURISOT 0002290478 I Transactions polled by TIP but not by HAPS 06-Mar-00 10.00
57 I 17-Feb-00 REDOOOHT TIGA 0002150346 I Customer Enquiry 28.25
58 I 03-Feb-00 REDWOODOSTTOD 0002030247 I System Reverses transaction with incorrect details I 07-Mar-00 35.00
59 I 04-Feb-00 REDRRODO 192 I e0001260895 I Committed transaction - clerk error 04-Feb-00 19.90
© 2000 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE
54
FUJ00232466
FUJ00232466
ICL Pathway MONTHLY INCIDENT REVIEW Ref: CS/REP/066
Customer Service Version: 1.1
Management Support Unit Date: 13.04.00
5. MARCH 2000 - KEY INCIDENTS REQUIRING DISCUSSION
RED Reference Summary Recommendation
None
© 2000 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
55