FUJ00232483
FUJ00232483
MUD
Colin Lenton-Smith 8 MUS :
Finance and Commercial Director,
ICL Pathway tt <
Forest Road
- INFO
Feltham W IN
TW13 7EJ
14.12.01
Dear Colin
“ OBCS Failure — 8 November 2001 py
an essential part of everyday life
As you are aware, there was a failure of the OBCS system on 8th November
2001 which occurred as a result of invalid Reference Data.
We have calculated that the loss to Post Office Ltd for which Pathway is
responsible amounts to £22,236.36, which comprises lost income of
£5,867.11 and the additional costs at the National Business Support Centre
of £16,369.25. This is in addition to any liquidated damages which may be
payable to Post Office Ltd in connection with OBCS transaction times during
the relevant Service Level Measurement period. If you require further details
of these costs, Liz Tuddenham will be able to provide these.
Please could you confirm that you accept the liability for these losses.
Yours sincerely,
Keith Baines
IS Service Manager
Post Office Ltd
Change and IS
Calthorpe House
2nd Floor
15-20 Pheonix Place
LONDON WC1X ODG
Telephone: GRO
FaCSIMIG! fe cenenerernen
E-mail: keith.k.baines@ GRO;
Page 1of1 Post Office Ltd
Registered in England Number: 2154540
Registered Office: Gavrelle House, 2-14 Bunhill Row
London ECIY 8HQ
The Post Office and the Post Office symbol are
registered trade marks of Post Office Ltd in the
UK and other countries.