FUJ00232484
FUJ00232484
From: Riddell Martin[/O=ICL/OU=UKSOUTH FEL01/CN=RECIPIENTS/CN=RIDDELLM]
Sent: Wed 19/12/2001 11:47:13 AM (UTC)
To:
Ce: Brunskill Richard[ Burden
Subject: FW: 8th Nov Report
Attachment: csrep113.doc
Colin, please find attached the problem report for the incident in question. As you can see from the report there were
some issues in the time it took for PO to carry out approriate agreed actions such as updating the IVR and then the
issues around the suitability of the IVR
we obviously need to understand from keith the origin of the additional costs.
rgds
_ Original Message-—--
Wicks Tony
19 December 2001 11:40
To: Riddell Martin
Subject: &th Nov Report
Martin,
PSA.