Audit Record Query (ARQ) Request Form
(oe)
FUJITSU
FUJITSU RESTRICTED (COMMERCIAL IN CONFIDENCE)
FUJ00243223
FUJ00243223
Please complete all relevant fields (highlighted in orange).
MANDATORY!
Is this request related to either (i) the investigation of or (ii) action being taken or
intended to be taken by the Post Office against a postmaster or Post Office worker in
connection with a potential fraud, theft, breach of contract or any other potential
impropriety which is suspected to have occurred at relevant Post Office branches?
Yes/No pplicabl
Will this information be used to support either a postmaster or a Post Office worker to
achieve financial redress, including under the compensation schemes such as the Horizon
Shortfall Scheme established or administered by either the UK Government or the Post
Office, for action (whether civil, criminal, or disciplinary) taken against them by the Post
Yes/No fe as appl
Office?
POL Reference Details
Date submitted to Fujitsu:
POL Requester Details
Requester Name:
Requester Team:
Requester Address:
Contact Telephone Number:
Signature:
Mandatory Information
POL Branch Name: POL Branch/FAD Code:
Date From: Date To:
Specific Requirements
‘An ARQ includes a report of transactions and events, and
which are subject to the various limitations and matters
described in the Third Witness Statement of William Paul
Patterson dated 14 September 2023 produced in the Post Office
Horizon IT Inquiry chaired by Sir Wyn Williams. Please
confirm what is required”
Transactions only/Events only/Transactions & Events/Neither
Help desk call logs can also be provided. Are these required? ‘Yes/No (delete as applicab
Tf the date range for help desk call logs is different to the Date Date To:
mandatory information above, please state — otherwise leave From:
blank:
‘Are Pouch IDs required Yes/No (delete as applicab
If the date range for Pouch IDs is different to the mandatory Date Date To:
information above, please state — otherwise leave blank: From:
Are PAN details required (Le., credit/debit card details) Yes/No (delete as applicab
IFPAN details are required, please specify: Session ID:
Other unique identifier:
Is an address needed for a recorded delivery?
Yes/No
If address details are required, please specify:
Tracking barcode:
Other information:
(Please note that requests that cannot be specified in the fields above
may need new queries to be written by Fujitsu. Fujitsu will confirm in
its response.)
Interface Interaction logs are not part of the contracted ARQ process but are provided on a goodwill basis using the ARQ request form:
* Both of these questions MUST be answered Yes or No, or the request will be returned to POL
2 The Service Description: Security Managed Service (SVM/SDM/SD/0017} Section 2.1.15 describes the format of ARQ responses that are to be provided to POL.
© Copyright Fujitsu Services Limited 2024
FUJITSU RESTRICTED (COMMERCIAL IN CONFIDENCE) Rett SWIMUSEG/TEM/5088
Version: 2.0
UNCONTROLLED WHEN PRINTED OR STORED OUTSIDE Date: 22-May-2024
DIMENSIONS
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FUJ00243223
FUJ00243223
(oe) Audit Record Query (ARQ) Request Form E
FUJITSU
FUJITSU RESTRICTED (COMMERCIAL IN CONFIDENCE)
Are Interface Interaction logs required?® Yes/No (delete as applicable)
If Interface Interaction logs are required, please specily: Node(s)*
Date and Time From:
Date and Time To:
Please note that when Interface Interaction logs are provided, the response to POL will state:
Figjitsu has included Interface Interaction logs in this ARQ response. These are not “keystrokes” as this is not captured.
Fujitsu recommends in the strongest possible terms that the Post Office should not rely on Interface Interaction records it has received from Fujitsu in any
investigation of potential fraud, theft, breach of contract or any other impropriety which is suspected to have occurred at relevant Post Office branches
Interface Interactions were created by and are used by Fujitsu for internal support purposes only and we would refer you to Simon Oldnall who has received a
fuller explanation of the purpose of this content and its use.
Please forward the completed form to CSPOA Security!
ifrom an authorised POL email sender account.
3 Interface Interactions are not subject to any turnaround SLA and are provided on a reasonable endeavours basis
4 Please do not specify “ALL”. Node numbers must be provided
© Copyright Fujitsu Services Limited 2024
FUJITSU RESTRICTED (COMMERCIAL IN CONFIDENCE) Rett SWIMUSEG/TEM/5088
Version: 2.0
UNCONTROLLED WHEN PRINTED OR STORED OUTSIDE Date: 22-May-2024
DIMENSIONS PageNo: 20f 2