POL00001509 - PEAK ticket - log of an incident from the incident management system

Evidence on official site

POL00001509
POL00001509

E« .................s.séiéwéi‘(a(‘(‘i‘aé‘éaé‘éa‘ié‘ié(a(a’r’............I
Peak Incident Management System

QC PEAK Interface user -- QC Interface

CTR_APP_X0105_V026-V025

C -- Low Impact - Priority 2

Closed -- S/W Fix Available to Call Logger

iia

CTR_APP_X0105_V025

- Medium

Product Baseline OTR DATA x0105 Voozvoo2=S=*=<“‘“‘*‘*~*:*~‘~*~*~*~S
QC Defect No 8735

CTR APP_X0105. V026-V025

ate: 24-Apr-2009 11:05:07 User:QC PEAK Interface user

"ALL PCO179987 opened

etails entered are:-

gSummary:RV ACC: Basket with recoverable and non-recoverable transactions results in unending loop
‘all Typ

tall Priority:C

‘arget Release:HNG-X INT14

Routed to:EDSC - _Unassigned_

itibinetintinnt Quality Centre Bug Report SHH HEED

ug Reference: 8735-hng_x_hng_x release _1_db.
Date: Apr 23 2009 12:00AM
spencera
= Medium
Path201
m: None

Nsar
Unspecified
Basket with recoverable and non-recoverable transactions results in unending loop

same as 8121 but for NSéI APOP transactions

ZN CTR 16
Logged on counter 511777 node 3

sold 1st class stamp (31p), Ist Class Large Stamp (6lp), A&L Giro Deposit (£59.99) and performed a NS&I APOP transa:
(£475.21) and placed them on the stack.

selected settlement and pressed Fast Cash then I crashed the counter.

After reboot I logged on as the same user and the recovery proc
etail of a 0291 error code, Selected continue and the system th
(but I am as my comms links are OX). This happens every time you log on.
omen t

m error MSG90025 was then shown giving
t saying I was not connected to the Data Centre

teve Wiseall <wisealls>, 24/04/09 09:58:30:
etails sent to Torstein Godeseth for review

eve Wiseall <wisealls>, 24/04/09 10:56:52:
Response from TG:
don't see 8735 as a script error so this should be bounced to Fujitsu.

teve Wiseall <wisealls>, 24/04/09 10:57:16:
ending to PEAK as requested by Torstein

ate: 24-Apr-2009 11:29:32 User:John Simpkins
the Call record has been transferred to the te

HNG-X_Ctr_OSR

ate: 24-Apr-2009 12:43:28 User:Mukesh Mehta
The Call record has been transferred to the team: xCtr_AS&B2_Dev

F/503/1
POL00001509
POL00001509

{Date:24-Apr-2009 15:22:56 or:Martin Day
‘he Call record has been assigned to the Team Member: Martin Day

sDate:24-Apr-2009 15:35:19 User:Martin Day

[start of Response]

‘his has been fixed for CTROI7.81. There were a couple of issues, recovery being called twice, and
© 0, PC0178729 and PCO179550.

i[End of Response]

esponse code to call type Q as Category 46 -- Pending -- Product Error Fixed

@ basket not being add up

I
pate:24-Apr-2009 15:37:31 User:Martin Day
he Call record has been transferred to

bate:29-Ape-2009 09:47:48 User:Michelle Norton
The call Target Release has been moved to:Targeted At -- HNG-X CTR017
Reference Added: Product Baseline CTR APP X0105 v025

i[Start of Response]

Not tested in cI?

code to call type Q as Category 48
record has been transferred to team: Development Integration Release Team
record has been assigned to the Team Member: _Unassigned_

/
‘Date:29-Apr-2009 15:22:40 User:Matt Swain
[Reference Added: Product Baseline CIR DATA x0105_v003-v002

‘Date:29-Apr-2009 15:23:23 User:Matt Swain
eference Added: Product Baseline CTR_APP_x0105_v026-v025

[Start of Response]

‘CTR_DATA_X0105_V003-V002 and CTR_APP_X0105_V026-V025 available for testing
[End of Response]

Response code to call type Q as Category 60

4

‘Date:06-May-2009 16:55:08 User:QC PEAK Interface user
[Incident closure received trom Quality Centre
fomments Update:

coverable and unrecoverable items the recovery

Date:06-May-2009 16:55:09 Usor:QC PEAK Interface user
(CALL PCO179987 closed: Category 60 Type Q

General - Unknown

QC PEAK Interface user -- QC interface

Qc Defects - RV- ACC - -NS&I (version 1)
QC PEAK Interface I user - QC Interface

06-May-2009 16:55 - QC PEAK Interface user

F/503/2