POL00001521
POL00001521
Peak Incident Management System
PC0188442
Reported In -- SV&I Cycle 9
Quality Centre Raised Incidents/Defects
KEL KEL amolda229R
11970-hng_x hng x _release_1_db.
3 - High
(COMPLETE
11970
pat
CALL PCO188442 opened
betails entered are:-
summary:SVIC9 - Postal Orders: Recovery of Open Value Encashment Fails with Red dot events
‘all Type:
call Priority:B
Target Release:SV&l Cycle 9
Routed to:EDSC - _Unassign
[Date:25-Sep-2009 09:10:06 Uscr:Andy Ringshaw
ee eAAA RK eR ARMM Quality Centre Bug Report **AHKKAAKAK ARAM Aa AAA
jsug Reference: 11970-hng_x_hng_x_release_1_db.
ffest Date: Sep 24 2009 12:00AM
fest User: Rings!
IC Impact: 3 - High
Pathcode: Path201
TI Team: None
product: Counter
Product Version: CTRO23
VIC9 - Postal Orders: Recovery of Open Value B:
iption:
Summary: cashment Fails with Red dot events.
incident. Dé
pis see attached zip of counter logs, screenshots plus Ref Data WDS & extract from BRDB_RX_RECOVE
RY TRANSACTIONS .
n Open Value Encashme but the counter
d before the Basket
performed, the txn was authorised by the apop db, and added to the Basket
cra: be settled.
n Login Recovery was invoked and a ‘Recovery Failure’ receipt was printed for £0.00.
two red dot events were recorded as follows:-
The description for Event ID ( 4096 ) in Source ( Log4} ) could not be found. It contains the following insertion string(s): 0852:
session 101622 could not recover 2294 - com. fujitsu.poa.ctrc.businesslogic.recovery.strategy.status.Rec yState ERROR"
h?he description for Event ID ( 4096 ) in Source ( Log4j ) could not be found. It contains the following insertion string
Unable to find recovery script ADCScript-PORecovery-8130). - com. fujitsu.poa.domain.adc.AdcTransactionState ERROR".
IPis investigate & advise.
comments:
Andy Ringshaw <ringshawa>, 24/09/2009 16:04:26:
Chris
uuspect this is an ADC script problem and that
SRY_TRANSACTIONS it is nom:
[The impact of this not being fixed is t
hen the Recovery function in the GenerOnline datatype is writing the Recovery
a Recovery Script that does not exist.
Open Value txns that crash or lose connection during a Session will not Rec
pate: 25-Sep-2009 09:10:08 Uso
Evidence imported from QC - BU:
leviden:
‘Andy Ringshaw
;11970_BRDB_RX_RECOVERY_TRANSACTIONS.csT
se imported from QC - BUG_11970_overseas recovery.zip
[Date:25-Sep-2009 09:13:53 User:Lorraine Elliott
[The Call record has been assigned to the Team Member: Kevin Miller
[pate:25-Sep-2009 10:20:06 User:Andy Ringshaw
omments Update:
FIS25/4
POL00001521
POL00001521
indy Ringshaw <ringshawa>, 25/09/2009 10:11:42:
have checked the output files this morning and there is no AP Client or POLMIS file for this txn although the APOP db shows the
iKevin Miller
transferred to the team: Ref-DataCS-Dev
assigned to the Team Member: Kath Greenwood
[The Call record has been
[Date:28-Sep-2009 11:11:09 Uscr:beter Okely
Reference Added: QFP Review COMPLETE
Date:28-Sep-2009 13:45:08 Us
comments Update:
vAndy Ringshaw
landy Ringshaw <ringshawa>, 25/09/2009 10:11:42:
ked the output files this morning and there is no AP Client or POLMIS file entry for this txn a
ssful.Evidence imported from QC - BUG_11970_r3sep24.zip
hough the APOP db showsI
Ir have c
che encashment as si
[Date:29-Sep-2009 14:17:26 Uscr:Kath Greenwood
Ihe Call record been transferred to the team: POCL-Test-Data
[The Call record has been assigned to the Team Member: At-POL
pat
729-Sep-2009 14:30:21 User:Kath Greenwood
art of Response]
Martin & I have investigated and find there is a typo in the 8130 script (double closing
p,23) which seems to be causing the problem:
racket in two WriteRecoveryData steps
I Validation>RECOVERY (ADCScript-PORecovery-8130) )</Validation>
We are going to try it without as an Addon but POL will need to change the master source.
End of Response
Response code to call type Q as Category 40 -- Pending -- Incident Under
nvestigation
2-Oct-2009
nce Added:
pat
incident closure rec
comments Update:
721-Oct-2009 09:20:06 User:Andy Ringshaw
ed from Quality Centre
[Steve Wiseall <wisealls>, 30/09/09 17:16:40:
overed under issue 105 in ADC issues s/sheet.
[Andrea Arnold <arnolda>, 12/10/2009 16:02:56: KEI arnolda229R raised.
Martin Rolfe <rolfem>, 14/10/2009 09:55:40: Fixed in delivery of ADC scripts from Bryn Morgan on 12/10/09. Status amended to FIXED.
as amended
Martin Rolfe <rolfem>, 21/10/2009 09:13:43: 2 x Open Value PO Encas ssfully recovered today. Sta
to CLOSE!
riAndy Ringshaw
ry 99 Type Q
CALL PCO188442
Deleted User -- Qc Interface
QC Defects -- Counter (version: 1)
t-POL -- POCL-Test-Data
1-Oct-2009 09:20 -- Andy Ringshaw
F/525/2