POL00023765
POL00023765
Peak Incident Management System
152014 9 Deleted User -- MSU-Indt Mgt
eae
OCP 17510
OCR 17532
ate :07-Dee-2007 10:33:16 User:Claire Drake
‘ALL PCO152014 opened
jetails entered are:~
Summary:Branch 183227 - TPSC257 - POLFS Incomplete Summaries Report
‘all Typ
tall Priority:B
‘arget Release:T70
Routed to:MSU-Indt Mgt - Claire Drake
jate:07-Dec-2007 10:33:16
'PSC257 - POLFS Incomplete Summaries report prody
port shows 1 entry for Branch 183227.
sed on 06/12/2007.
mis branch does not appear in the TPSC254 (Harvester error report) and TPSC250 (Host
report.
Detected Transaction Control Errors)
EL surs448L / garrett835Q may be relevant. Relevant report attached.
*This may also have caused a receipts and payments error, can EDSC please confirm whether this is a gain or loss at the
unter and the amount.**
jate:07-Dec-2007 10:33:26 User:Claire Drake
ference SSCKI
jate:07-Dec-2007 10:33:35 User:Claire Drake
eference Added: SSCKEL garrett8350
ate :07-Dee-2007 10:35:31 User:Claire Drake
CR 17493 has been raised. Sending to EDSC for progression.
shile returning call, please include file name in which outstanding data was sent to POLFS.
jate:07-Dee-2007 10:35:48 User:Claire Drake
ne Call record has been transferred to the team: EDSC
ate:07-Dee-2007 10:41:28 User:Mik Peach
CR 17493 approved
ate :07-Dec-2007 11:16:27 User:Cheryl Card
the Call record has been assigned to the Team Member: Andy Keil
ate:07-Dec-2007 16:37:38 Usor:Andy Keil
Start of Response]
his relates to PCO1S1718, txn-ID = 44-183227-7-1101210-2. I need to discuss this with Anne and Garrett on Monday.
[End of Response]
sponse code to call type L as Category 40 -- Pending -~ Incident Under Investigation
ate:10-Dee-2007 12:36:31 User:Andy Keil
F/432/1
POL00023765
POL00023765
frhis is due to a single SC line written for $1000 (£484) with no settlement in the middle of two RISP transactions.
fon call PCO151718 the harvester exception was corrected and now the transaction for the day don't zero, hence this issue with
Khe incomplete summaries report.
Am currently retrieving the messagestore for this branct
ieffects of this. OCP 17510 has been raised.
[und of Response]
fResponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
, we will then be inserting a new message on the counter to remove the
Date:10-Dec-2007 17:25:59 User:Anne Chambers
eference Added: SSC CCR L
‘Date:10-Dec-2007 17:26:29 User:Anne Chambers
ference Added: OCP 17510
ate:11-Dec-2007 12:59:06 ¥
(Start of Response]
nne sent update for this through to POL_FS.
Checked for this today and update was sent in IF20071210065.81E.
[land of Response]
[Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
oriAndy Keil
:11-Dec-2007 14:40:41 User:Anne Chambers
Evidence Added - Details of how POLFS teed was corrected
‘Date:11-Dec-2007 15:32:01 User:Anne Chambers
ievidence Added - Correction made to counter messacestore
Date:12-Dec-2007 12:00:10 User:Claire Drake
[Start of Response]
s was suggested by Anne Chambers yesterday, there is a new exception on the TPSC257 (Incomplete Summaries Report) for
11/12/2007. The report shows further entries for this branch (183227).
just to confirm, this branch does not appear in the TPSC254 (Harvester error report) and TPSC250 (Host Detected Transaction
control Errors} report.
bengc3120K may be relevant. Relevant report attached.
**again, this may also have caused a receipts and payme:
kche counter and the amount.**
error,
BDSC please
confirm whether this is a gain or loss at
[End of Response]
Response code to call type L as Category 40 ~~ Pending ~~ Incident Under Investigation
Date:12-Dec-2007 12:00:56 User:Claire Drake
12-Dec-2007 12:01:30 User:Claire Drake
“Bvidence Added - TPSC257 ~ 11/12/2007
Date:12-Dec-2007 12:03:36 User:Claire Drake
[[start of Response]
[As requested by Anne, a further OCR has been raised (OCR 17532). Sending to EDSC for progression. While returning call, p
include file name in which outstanding data was sent to POLFS.
ident Under Investigation
Date:12-Dec-2007 12:33:26 Usor:Mik Peach
[Start of Response]
CR 17532 approved
[End of Response]
sponse code to
11 type L as Category 40 -- Pending -- Incident Under Investigation
‘Date:12-Dec-2007 15:06:47 User:Andy Keil
Date:12-Dee-2007 16:39:13 User:Andy Keil
lavidence Added - Details o ed _w.
corrected 12-12-2007
‘Date:12-Dec-2007 17:17:49 User:Andy Keil
i(Start of Response]
ichange carried out to POLFS
[lend of Response]
Response code to call type L as Category 40 -- Pending ~~ Incident Under Investigation
as per document attached above. Will need to try and replicate this and send to Dev.
‘Date:12-Dec-2007 17:19:46 User:Andy Keil
i[Start of Response]
Worth noting that the branch did not have any issues with the mismatched transactions because this was fixed before they did
ihe roll. The branch is not aware of this and it's best that the branch is not advised.
a
F/432/2
POL00023765
POL00023765
{{mnd of Response]
PResponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
‘Date:14-Dec-2007
15:14:40 User:Andy Keil
‘Date:14-Dec-2007 15:37:49
Evidence Added - Email to Gary Blackburn
(Date:14-Dec-2007 16:13:37 User:Anne Chambers
[Start of Response]
s detailed above, the two POLFS incomplete summaries issues have been resolved.
#The counter problem which caused the first issue has been corrected by inserting a message into the messagestore, for equal
ut opposite values/quantities, as agreed with POL (OCP 17510)
4
As a result of this corrective action, the net effect on POLFS is zero, and POLPS figures are in line with the branch. POLMIS
Keceived both the original message and the corrective message.
nce the problem was corrected, there should have been no impact on the branch. However it has been noted that the stock unit
‘BDC had a loss of $1000, which was generated after the correction was made. We have already notified Gary Blackburn at POL
(email attached). This appears to be a genuine loss at the branch, not a consequence of the problem or correction.
dhen reconciliation is complete, please return the call to SSC so we can pass it on to development.
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
Date:14-Dec-2007 16:13:49 User:Anne Chambers
ihe Call record has been transferred to the team: MSU-Indt Mgt
Date:14-Dee-2007 16:52:47 User:Andy Keil
[Start of Response]
Second POLFS correction sent in file IF20071212065.BLE.
[Bnd of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
Date:17-Dec-2007 13:41:48 User:Claire Drake
[Start of Response]
‘hank you. Final BIMS issued to Post Office Ltd. Returning call as requested to be forwarded onto Dev.
[End of Response]
esponse code to call type L as Category 40 -- Pending -- Incident Under Investigation
‘Date:17-Dec-2007 13:41:54 User:Claire Drake
‘he Call record has been transferred to
team: EDSC
/
‘pate:17-nec-2007 13:52:26 User:Lorzaine Elliott
ivhe Call record has been assigned to the Team Member: Andy Keil
15:37:49 Usor:Anne Chambers
Audit log
15:38:21 Usor:Anne Chambers
Event log (but shows nothing of interest]
Date:17-Dec-2007 15:39:19 User:Anne Chamber:
eference Added: Call reference PCO147357
Date:17-Dec-2007 16:11:22 User:Anne Chambers
[Start of Response]
‘Summary for development:
single SC line was written for $1000 (£484), with no settlement, in the middle of two RISP transactions.
gua
the line was missing some AdditionalData so it wasn't harvested properly, but the main problem was the lack of settlement. POL
buthorised us to insert an equal but opposite message, to prevent a discrepancy (in theory anyway) and to avoid problems on
POLPS. Please note that this is exceptional and must not be seen as a convenient avoidance in place of a fix.
ubsequent investigations showed that a second packed pouch barcode had been scanned, before the receipt for the first had
inished processing. See the audit log / messages on counter 7 26th Nov at 12:43 / 12:44.
00147357 is already with development for what I think is a similar problem - Mode revert:
Please also see update on that call.
to what it was prior to RISP.
F/432/3
POL00023765
POL00023765
[End of Response]
Response code to call type L as Category 40 -- Pending -- Incident Under Investigation
‘Date:17-Dec-2007 16:11:42 User:Anne Chambers
Product LFS -- LFS Counter (version unspecified) added.
.
‘Date:17-Dec-2007 16:11:44 User:Anne Chambers
Product LFS —- LFS Counter updated to Subject.
Date:17-Dec-2007 16:12:26 User:Anne Chambers
‘he Call record has been transferred to the team: QFP
Date:17-Dec-2007 19:27:51 User:Lionel Higman
the Call record has been assigned to the Team Member: Mark Scardifield
7
Date:18-Dec-2007 10:12:21 User:Mark Scardifield
Whe Call record has been transferred to the team: BPOSS-Dev
Whe Call record has been assigned to the Team Member: Steve Evans
Date:11-Apr-2008 16:28:24 User:Steve Evan:
e:17-Apr-2008 11:43:09 User:Steve Evans
[Start of Response]
I suggest that call PC0147357 becomes the Master PEAK for all associated
ISP based Incomplete Summaries
calls, dead and alive. PEAK PC0147357 has references to the others of interest.
Please close.
ltund of Response]
Response code to call type L as Category 72 -~ Final Duplicate Call
outing to Call Logger following Final Progress update
Date:17-Apr-2008 15:34:01 User:Claire Drake
[Start of Response]
K. Closing call as the master PEAK is agreed.
Response code to call type L as Category 72 -- Final ~~ Duplicate call
Routing to Call Logger following Pinal Progress update.
Date:17-Apr-2008 15:34:08 User:Claire Drake
Defect cause updated to 14: Development ~ Code
i
‘pate:17-Apr-2008 15:34:16 Uscr:Claire Drake
[CALL PCO152014 closed: Category 72 Type L
Development - Code
Deleted User -- MSU-indt Mat
Deleted ‘User fo MSU: Indt Mgt
‘A7-Apr-2008 15:34--Claire Drake
F/432/4