CONFIDENTIAL
Version History
SCHEDULE B1.3
BRANCH HARDWARE IMPLEMENTATION SERVICES
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Version No. Date Comments
1.0 31/08/06 Agreed version as at date of signature of CCN 1200
6.0 15/06/09 Moving all schedules to V6.0 as agreed with Fujitsu
7.0 26/04/10 Moving all Schedules to v7.0 as agreed with Fujitsu
8.0 21/02/12 Moving all schedules to V8.0 in accordance with
CCN1294d
9.0 13/01/14 Moving all Schedules to v9.0 in accordance with
CCN1349
10.0 10/09/15 Moving all Schedules to v10.0 in accordance with
CCN1506
11.0 31/03/16 Updating as per CCN1423c and moving all
Schedules to v11.0 in accordance with CCN1604
12.0 03/07/17 Moving all Schedules to V12.0
13.0 Moving all Schedules to V13.0
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3.1
3.2
3.3
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4.2
43
SCHEDULE B1.3
BRANCH HARDWARE IMPLEMENTATION SERVICES
DEFINITIONS
In this Schedule B1.3 the term Branch shall have the same meaning as set out in
Schedule1 (Interpretation), save that where Implementation activities occur in respect of
other premises such as, without limitation, CTOs, the term Branch in this Schedule B1.3
shall, in respect of such Implementations, be read to include such premises.
INTRODUCTION
This Schedule B1.3 sets out provisions and governing principles regarding the
Implementation of Branch Hardware and Stand-Alone Hardware.
HARDWARE IMPACT ASSESSMENT
Where Post Office wishes to carry out the Implementation of Branch Hardware it shall
procure a Hardware Impact Assessment from Fujitsu Services.
Where Post Office wishes to carry out the Implementation of Stand-Alone Hardware it
may procure a Hardware Impact Assessment from Fujitsu Services.
Where Hardware Impact Assessments for Branch Hardware or Stand-Alone Hardware
are procured in accordance with paragraphs 3.1 or 3.2 of Schedule B1.3, such
Hardware Impact Assessments shall be carried out by the Parties jointly.
IMPLEMENTATION OF BRANCH HARDWARE AND STAND-ALONE HARDWARE
Where following Hardware Impact Assessment Post Office decides to proceed with
Implementation and procure the applicable Branch Hardware or Stand-Alone Hardware
Post Office shall either:
4.1.1 procure the entire Implementation (other than elements specifically reserved to
Post Office) from Fujitsu Services; or
4.1.2 procure certain of those elements of the Implementation from Fujitsu Services
and either carry out the remaining elements itself or contract with third parties to
do so.
The table set out in the Annex to this Schedule sets out a non-exhaustive list of those
elements of the Implementation of Branch Hardware or Stand-Alone Hardware which
may be carried out by Post Office, Fujitsu Services and third parties.
Where Fujitsu Services is intended to carry out the whole, or any element, of the
Implementation of Branch Hardware (including a Hardware Impact Assessment and
related planning activities) the Work Ordering Procedure shall be used for the relevant
Work Package Elements and the provisions of paragraph 5 of this Schedule shall apply
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4.4
4.5
5.1
5.2
5.3
6.1
to such Implementation in addition to the Commercial Terms agreed as part of the
relevant Work Order. In the event of any conflict between such Commercial Terms and
the provisions of this Schedule, the Commercial Terms shall prevail.
Where Fujitsu Services is intended to carry out the whole, or any element, of the
Implementation of Stand-Alone Hardware, the Work Ordering Procedure shall apply and
the provisions of paragraph 5 shall apply as though references to “Branch Hardware”
were to "Stand-Alone Hardware".
Where any third party carries out the whole, or any element, of the Implementation of
Branch Hardware or Stand-Alone Hardware, the provisions of paragraph 6 of this
Schedule shall apply to such Implementation.
PROVISIONS APPLICABLE TO ELEMENTS OF IMPLEMENTATION PROVIDED BY
FUJITSU SERVICES
Charges
Fujitsu Services’ prices for Implementation, or any element of Implementation, shall be
based, unless otherwise agreed by the Parties, on the principles set out in paragraph
13.4 of Schedule D1.
Liability, Risk And Title
Where Fujitsu Services (or its chosen third party supplier) carries out Installation it shall
be liable for any damage to:
5.2.1 physical property (including, for the avoidance of doubt, damage to the
Infrastructure) together with any reasonable costs incurred by Post Office in
repairing such damage (including the cost of work involved); and
5.2.2 data (in which case Fujitsu Services is responsible for retrieving such data),
which occurs at a Branch as a direct result of such Installation work.
Non-technical support
For each Installation Post Office shall provide non-technical operational support (e.g
access to Branches).
PROVISIONS APPLICABLE WHERE ELEMENTS OF IMPLEMENTATION PROVIDED
BY POST OFFICE OR A THIRD PARTY
Commercial/Contractual Relationship
The commercial/contractual relationship between Post Office, Fujitsu Services and any
third party supplier, including the charges payable to Fujitsu Services by Post Office,
shall be agreed on a case by case basis for each Implementation. The parties may
adopt whatever commercial/contractual structure is appropriate for the particular
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6.2
6.3
6.4
circumstances. However, the commercial/contractual arrangement must take into
account the impact on the systems and services provided to Post Office by Fujitsu
Services. Fujitsu Services shall not unreasonably refuse to accept proposed
commercial/contractual terms for the Implementation of Branch Hardware or Stand-
Alone Hardware. Fujitsu Services may base its decision to reject proposed terms on
commercial and/or an adverse outcome of Hardware Impact Assessment.
Branch Hardware Procurement
Until 31st March 2015, where Post Office procures Branch Hardware from a third party, a
warranty clause (the terms of which shall be agreed with Fujitsu Services, such
agreement not to be unreasonably withheld) must form part of the purchase agreement
for the Branch Hardware between the Post Office and the third party. Until 31st March
2015, prior to physical transfer of the Branch Hardware to Fujitsu Services or
incorporation of the Branch Hardware into the Infrastructure (whichever is earlier) Post
Office shall use reasonable endeavours to transfer to Fujitsu Services the benefit of and
right to the third party warranty provisions.
Installation
6.3.1 Fujitsu Services shall not unreasonably refuse to give Post Office, or its
designated supplier, the authority to disconnect and reconnect elements of the
Infrastructure at Branches as part of an Installation.
6.3.2 Where Post Office (or its chosen third party supplier) carries out Installation it
shall be liable for any damage to physical property or data which occurs at a
Branch (including, for the avoidance of doubt, damage to the Infrastructure) as
a direct result of such Installation work.
6.3.3 Notwithstanding paragraph 6.3.2, where Post Office or its third party supplier
carries out Installation work, Fujitsu Services shall be liable for any damage to
the Infrastructure or data in accordance with paragraph 5.2 where:
6.3.3.1 such damage occurred as a result of the Post Office or its chosen third
party supplier carrying out such Installation work in accordance with
installation specifications provided by Fujitsu Services;
6.3.3.2 the damage would not have occurred if the Fujitsu Services installation
specifications had not been followed; and
6.3.3.3 Post Office or its third party supplier acted in the manner of a
reasonable and skilled provider of Installation services in following the
installation specifications.
Service Levels
Fujitsu Services shall be granted relief from any applicable Service Levels:
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6.4.1
6.4.2
where such relief is agreed as part of the contractual arrangements for the
Implementation; and/or
to the extent that performance in respect of such Service Levels is impacted by
Implementation activities carried out by Post Office or Post Office's third party
supplier, save where the Service Level impact results from Fujitsu Services
carrying out obligations which Fujitsu Services is contractually required to
undertake as part of the Implementation,
such relief to be agreed by the Service Management Relationship.
7. ASSOCIATED DOCUMENTS
74 There are no CCDs associated with this Schedule B1.3.
7.2 There are no CRDs associated with this Schedule B1.3.
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ANNEX TO SCHEDULE B1.3
IMPLEMENTATION OF BRANCH HARDWARE AND STAND-ALONE HARDWARE
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SERVICE TYPE SERVICE ELEMENT I PARTY/PARTIES WHICH MAY CARRY
DESCRIPTION OUT THE SERVICE ELEMENT
(Yes/No = “Y” or “N”)
Fujitsu Post Office I Third
Services Party
Hardware = Impact Y Y Y
Assessment-
Branch Hardware
Hardware Impact Y Y Y
Assessment- Stand
Alone Hardware
Hardware (includes procurement of I N Y Y
Procurement integral software and
hardware tools)
Implementation Testing of Branch I Y N Y
Support Hardware and provision of
test results.
Provision of tests to be I Y N Y
carried out by third parties
in respect of Branch
Hardware.
Rollout of software to the I Y N Y
Infrastructure to facilitate
Installation.
Provision of bespoke I Y N Y
software tools to facilitate
connection to or
disconnection from the
Infrastructure.
The provision of IN N Y
installation specifications
in respect of Branch
Hardware.
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Testing of Stand-Alone
Hardware and provision of
test results.
Provision of tests to be
carried out by third parties
in respect of Stand-Alone
Hardware.
The provision of
installation specifications
in respect of Stand-Alone
Hardware.
Resolution of incidents
where such __ incidents
concern the Infrastructure
or any of the services or
software provided by
Fujitsu Services as part of
Implementation Support.
Installation
Management
The booking of Installation
procedures with
Branches.
Time-tabling Branch
Installation visits.
Providing ‘first point of
contact’ support for
Installations, directing
support queries to
relevant parties and,
where communicating
support responses.
Installation
Non-technical assistance
(e.g. access to Branches).
Branch surveys.
Delivery of Branch
Hardware / Stand-Alone
Hardware to Branches.
Modification of Branch
Hardware _/ Stand-Alone
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Hardware to facilitate
installation of the Branch
Hardware / Stand-Alone
Hardware.
Physical installation,
replacement or removal of
Branch Hardware / Stand-
Alone Hardware.
Testing at Branches to
determine/facilitate
installation of the Branch
Hardware / Stand-Alone
Hardware.
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