CONFIDENTIAL
SCHEDULE B3.3
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HNG-X CENTRAL AND TELECOMMUNICATIONS INFRASTRUCTURE
Version History
Version No.
Date
Comments
1.0
31/08/06
Agreed version as at date of
signature of CCN 1200
14
26/09/06
Minor corrections
2.0
25/01/07
Baseline copy of 1.1
3.0
23/02/09
Baseline copy of 2.1
3.1
13/05/09
Applying changes as_ per
CCN1258
6.0
06/07/09
Moving all schedules to V6.0
as agreed with Fujitsu
6.1
23/12/09
Applying changes as per CCN
1268
6.2
05/01/10
Applying changes as per CNN
1272
6.3
31/03/10
Applying changes as_ per
CCN1276a
6.4
01/04/10
Applying changes as_ per
CCN1270
7.0
10/05/10
Moving all schedules to V7.0
as agreed with Fujitsu.
8.0
21/02/12
Applying changes specified in
CCN1294d
9.0
13/01/14
Applying changes as_ per
CCN1349,1311b, 1328b and
CCN1400
10/09/15
Applying changes as_ per
CCN1418, CCN1420a and as
subsequently amended in this
CCN1506 and moving all
Schedules to 10.0 in
accordance with CCN1506
31/03/16
Applying changes as_ per
CCN1423c, CCN1427 and
moving all Schedules to V11.0
in accordance with CCN1604
03/07/17
Applying changes as_ per
CCN1610, CCN1614a,
CCN1618a, CCN1621 and
moving all schedules to V12.0
Updating as per CCN1629,
CCN1632 and CCN1650c and
moving all Schedules to v13.0
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SCHEDULE B3.3
HNG-X CENTRAL AND TELECOMMUNICATIONS INFRASTRUCTURE
We HNG-X SERVICE INFRASTRUCTURE
41 Introduction
1.1.1. This Schedule B3.3 records and specifies the HNG-X Service Infrastructure that
shall be provided by Fujitsu Services in order to deliver the Business Capabilities
and Support Facilities described in Schedule B3.2 from Trigger Point T5 (Data
Centre Ready for HNG-X). Prior to Trigger Point T5 (Data Centre Ready for HNG-
X), the provisions of Schedule B4.3 shall apply.
1.1.2 The HNG-X Service Infrastructure comprises, in the period up to 31st March 2015:
(a) Branch Infrastructure, the provisions relating to which are set out in
Schedule B3.4;
(b) HNG-X Central Infrastructure;
(c) HNG-X Telecommunications Infrastructure; and
(d) POLSAP Central Infrastructure (from the POLSAP R1 Go Live Date)
and in the period from 1% April 2015, the
(a) HNG-X Central Infrastructure;
(b) HNG-X Telecommunications Infrastructure; and
(c) POLSAP Central Infrastructure (from the POLSAP) R1 Go Live Date).
1.1.3 The HNG-X Service Infrastructure provides functions and capabilities used to
deliver the Business Capabilities and Support Facilities, and the Operational
Services.
1.1.4 The provisions of this Schedule shall not apply in respect of the HNG-X Central
Infrastructure or HNG-X Telecommunications Infrastructure, and accordingly it
does not form part of the HNG-X Service Infrastructure.
1.2 HNG-X Central Infrastructure
1.2.1 Subject to paragraph 1.3.4(f), Fujitsu Services shall provide all equipment at the
Data Centres necessary to provide the Business Capabilities and Support
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1.2.2
1.2.3
1.2.4
1.25
1.2.8
1.2.9
1.2.10
Facilities. This equipment, including the telecommunications equipment, shall
have sufficient capacity to meet the business volumes as set out in the CCD
entitled “Horizon Capacity Management and Business Volumes” (PA/PER/033).
The Transfer Asset Register shall be updated in accordance with the timetable
contained in paragraph 3.2.1 of Schedule E.
Fujitsu Services shall maintain all increases in the capacity of the HNG-X Service
Infrastructure which Fujitsu Services have agreed to make at the request of Post
Office.
Fujitsu Services shall retain all hardware and software provided to a particular
Post Office specification, save that Fujitsu Services may substitute identical
replacements for such hardware and software.
Fujitsu Services may replace, upgrade, remove or decommission hardware and
software from time to time comprised in the HNG-X Service Infrastructure
provided that it continues at all times to comply with its obligations in paragraphs
1.2.3 and 1.2.4 (unless agreed otherwise under the Change Control Procedure).
Fujitsu Services shall use the facilities of the DR Data Centre to provide a
testing environment, which shall be known as the SV&I Rig which shall
support functional testing until 31° March 2020
Fujitsu Services shall maintain at their Bracknell location the Integration (INT) Rig
which shall support integration testing until 34st March 2020
Fujitsu Services shall maintain at their Bracknell location the Component
Integration and Test (CIT) Rig which shall support development testing until 315*
March 2020.
Any additional test configurations that are required to support changes to Post
Office's business shall be dealt with through the Change Control Procedure.
Fujitsu Services shall, before 315t March 2018, detail £100,000 of investment
value in maintaining the supportability of the HNG-X Test Infrastructure which will
be funded by Fujitsu Services. The specific utilisation of these funds will be as
agreed between the parties and may be utilised on infrastructure refresh and/or
Services. All changes will be managed in accordance with the Change Control
Process.
1.3 HNG-X Telecommunications Infrastructure
1.3.1
The HNG-X Telecommunications Infrastructure consists of:
(a) for Branches where the Branch Network Service is provided by Fujitsu
Services, Branch Telecom Infrastructure — those networking elements
that provide connectivity between the Branches and the Data Centre; or
for Branches where Replacement Services to the VSAT BB
communications method to Branches are being provided by the Next
Supplier, infrastructure_providing connectivity between the Branches
and the Data Centre shall be provided by the Next Supplier- the
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(b)
infrastructure providing connectivity between the Branches and the Data
Centre provided by the Next Supplier; and
Central Telecom Infrastructure — those network elements that provide
connectivity from the Data Centre to other sites.
1.3.2 Branch Telecom Infrastructure
(a)
The Branch Telecom Infrastructure, in Branches where the Branch
Network Service and CMT Service is provided by Fujitsu Services,
Fujitsu Services shall use one or more of the following communications
methods between the Branch Infrastructure and the Data Centres:
(i) Until 15" January 2018, Integrated Services Digital Network
(ISDN) - communications method to connect to the data centre
where ADSL cannot be used or if in the Kingston
Communications area;
(ii) Until 15" January 2018, Public Switch Telephone Network
(PSTN) which shall be introduced on a Branch by Branch basis
on commencement of Associated Change Workstream A7
(Branch Router Rollout);
(iii) I Asymmetric Digital Subscriber Line (ADSL) - Primary
communications method for Branches;
(iv) I Sub-paragraph removed by CCN1621
(v) General Packet Radio Service (GPRS) / Enhanced Data GSM
Environment (EDGE) and 3G which shall be introduced on a
Branch by Branch basis on commencement of Associated
Change Workstream A7 (Branch Router Rollout); or
(vi) I Sub-paragraph removed by CCN161.
(vii) Internet Virtual Private Network — to enable Branches to connect
from Internet connections. This is subject to agreed connection
specifications and concurrency limits as stipulated in Schedule
D1 Annex A “BRANCH AND COUNTER POSITION LIMITS’.
These connections may be used as either primary or backup network
connections, although there may be restrictions on the size of the
Branch that can be supported on some technologies. Additionally there
are restrictions on the technologies that are supported for a Branch’s
primary (storage) location. All such restrictions are set out in
PA/PER/033.
The backup network is designed to cater for failures of the primary
network at individual Branches and not for a total failure of the primary
network at all Branches. Any capacity limits for the backup network will
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(i)
be set out in the CCD entitled "Horizon Capacity Management and
Business Volumes" (PA/PER/033).
The response time Service Levels defined in Schedule C1 and each
applicable Service Description apply to this Schedule B3.3 providing that
at least 90 per cent of Transactions are undertaken in Branches that use
ADSL as their primary network connection. If the proportion of the
connected Branches using ADSL drops below this level then changes
will be handled under the Change Control Procedure.
With regard to the BNS Report Part 1 and BNS Report Part 2 (as defined
below):
Within 1 month of date of signature of CCN 1400, Fujitsu Services
shall agree with Post Office via the Change Control Procedure the
preparation of a comprehensive study of the current Branch Network
which shall, as a minimum, cover the following aspects of the current
Branch Network Service:
(a) Branch Routers. The availability and any changes required
to maintain Sarian/Digi firmware support through to 31st
March 2017 (note hardware is part of the Engineering
Service);
(b) Branch Routers. The compatibility of the current branch
routers with expected changes in WAN technologies (where
WAN provider engaged as part of study);
(c) Cisco Summary Router firmware and hardware support.
What options are there given that this product goes “end of
supported life” with Cisco in mid 2015;
(d) ADSL. What changes, if any, are expected with the
TalkTalk LLU copper product prior to end of March 2017;
(e) ADSL. What changes, if any, are expected with the BT IP
Connect copper product prior to end of March 2017;
(f) C&W Energis / RemoteConnect. Confirm what if any
changes may be required with respect to the PSTN
Bootloader access; and
(g) Utimaco NT4 VPN. Confirmation that the date goes forward
to March 2017,
with respect to any known issues which may affect the Branch
Network Service prior to 31st March 2017 (the “BNS Report Part 1”).
If requested by Post Office within 2 weeks of date of signature of
CCN 1400 Fujitsu Services shall also include in this study some or
all of the following:
(h) ADSL - Kingston copper ADSL;
(i) VSAT branch hardware (Disk, IDU etc);
(i) VSAT Atlantic Bird, Euro Bird and Italy Base Station;
(k) Cisco Internet Branch Routers (at VSAT, BFPO and KDSL)
firmware support;
I) Orange/Voda — roadmap for 2G and 3G technologies;
‘m) Orange/Voda — SIM cards standards;
) Orange/Voda — data centre connectivity issues; and
(0) C&W Energis / Remote Connect - ISDN / PSTN branch
connectivity; and
(p) BT individual ISDN2e lines,
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(ii)
(iii)
(iv)
(v)
(vi)
(vii)
viii)
(ix)
to determine if there are any other issues which may affect the
Branch Network Service prior to 31st March 2017 (the “BNS Report
Part 2”). The BNS Report Part 1 and the BNS Report Part 2 (if any)
shall be referred to as the “BNS Report”. Fujitsu Services shall
produce Part 1 of the report within 3 months of the signature of the
Change Note and if requested by Post Office in accordance with
clause (e) (i) above Part 2 of the report within 4 months of the
signature of the Change Note.
The preparation of the report shall be chargeable to the Post Office,
the cost of the BNS Report Part 1 shall be capped at £70,000 (exc.
VAT) and the cost of the BNS Report Parts 1 and 2 combined shall
be capped at £120,000 (exc. VAT).
The Parties shall jointly review the BNS Report and shall use
reasonable endeavours to challenge the BNS Report and work with
third parties to minimise and mitigate the elements of the Service
that need refreshing, upgrading or a change to the terms support
associated with any spares, hardware, software or firmware which
form part of the current Branch Network Service. The Parties shall
use reasonable endeavours to agree any changes to the BNS
Report within 30 Working Days of the date that the BNS Report is
delivered to Post Office.
The Parties acknowledge and agree that the preferred outcome is
that no changes to the infrastructure of the Branch Network Service
are required. The Parties shall work collaboratively together so as
to achieve this outcome so as to ensure that no or minimal capital
expenditure is required from Post Office.
If the Parties are unable to agree the BNS Report then the Subject
Leads for the Relationship best qualified to deal with the BNS
Report, taking into account its nature and the responsibilities of each
Subject Lead, shall convene an occasional meeting of the relevant
Relationship in accordance with paragraph 3.3 of Schedule A2 to
agree the BNS Report. If the matter is not resolved at a
Relationship level its shall be escalated via the existing Dispute
Resolution Procedure.
Once agreed, any items identified in the BNS Report shall be
deemed to be BNS R&R Required Items.
Post Office may purchase such BNS R&R Required Items from any
Tower Contractor or any other third party. Until 31st March 2015, as
set out in Schedule B1 (Branch Hardware Implementation), only
Fujitsu Services may implement such BNS R&R Required Items into
the Services (at Post Office's additional cost, where such costs are
not recoverable under the Charges) unless the relevant Service is
partially terminated in accordance with Schedule E, paragraph 9.1.
After 31st March 2015, Post Office may request the appropriate
Tower Contractor to implement the BNS R&R Required Items
(where the previous way to implement such an item was performed
by an element of the Services that has been partially terminated) but
Fujitsu Services retains the right (acting reasonably) to sample test
and check correct implementation of such BNS R&R Required
Items.
Once BNS R&R Required Items have been implemented then
Fujitsu Services shall provide the Services and comply with the
Service Levels to which those Refresh Items relate.
With regard to BNS R&R Required Items listed in the BNS Report
Part 1, Post Office shall procure and/or implement the BNS R&R
Required Items set out in the BNS Report Part 1. In the event that
Post Office fails to procure and/or implement the relevant BNS R&R
Required Item, then Fujitsu Services shall not be liable for any
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1.3.3
1.3.4
(x)
service failure directly attributable to Post Office not proceeding with,
implementing and/or making available the BNS R&R Required Item
listed in the BNS Report Part 1.
With regard to Refresh Items listed in the BNS Report Part 2, Post
Office may at its sole option determine whether to implement all,
some, or none of BNS R&R Required Items set out in the BNS
Report Part 2. In the event that Post Office decides to proceed with
some or none of the Refresh Items listed in the BNS Report Part 2,
then Fujitsu Services shall not be liable for any service failure
directly attributable to Post Office not proceeding with, implementing
and/or making available the BNS R&R Required Items listed in the
BNS Report Part 2.”
Central Telecom Infrastructure
The Central Telecom Infrastructure provides network connections:
@
(i)
(i)
(iv)
1)
(vi)
between Data Centres and Post Office sites;
between Data Centres and Client sites;
between Data Centres and Fujitsu Services support sites;
between the Data Centres and third party support sites;
between the two Data Centres (intercampus links); and
for the test service including any test Branches.
Interface support for Post Office services or Client services
(a)
The HNG-X Telecommunications Infrastructure shall include capability
to enable connection between the Data Centres and Post Office systems
or Client systems. The style of connection and operation shall be
defined in the relevant TIS and shall support real and delayed time
initiation of activities.
The HNG-X Telecommunications Infrastructure and HNG-X Central
Infrastructure shall provide a file distribution function which shall be
responsible for the transfer, monitoring and retry of files as specified in
the relevant AIS and / or TIS.
The HNG-X Service Infrastructure shall support authorisations for Post
Office products through access to computer systems which are external
to Post Office services or are within Post Office services.
Additional Post Office services or additional Client services which
require an additional interface may be agreed from time to time between
Post Office and Fujitsu Services and shall be specified in an additional
TIS and / or an additional AIS.
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(e) Interface Support for Santander
(i)
Fujitsu Services shall be responsible for provision of, security of,
and management of the communications link between the Data
Centres and Santander (which for the purposes of this Schedule
includes the physical routers, encryption devices, file transfer
management servers and associated cabling), subject to Post
Office complying with (and ensuring that any third party Post
Office uses for siting or storage of such equipment complies with)
the following:
(1) provision of a suitable physical operating environment
for Fujitsu Services’ equipment used for or in connection
with the communications link including the following:
(A) ensuring the physical security of all equipment
which is located on Post Office and/or any such
third party's premises to protect against
unauthorised access; and
(B) provision of environmental conditions as
reasonably required by Fujitsu Services.
(2) permitting Fujitsu Services to gain access (at
reasonable times and on reasonable notice) to all
locations where such equipment is held or is to be
installed, in order to enable Fujitsu Services to effect or
procure the installation, maintenance, repair, renewal
and support of such equipment.
(f) Interface Support for CAPO and LINK
(i)
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Post Office shall be responsible for procuring the provision of,
security of, and management of the communications links
between the Data Centres and CAPO and LINK respectively
(which for the purposes of this Schedule shall include the physical
routers, encryption devices, file transfer management servers
and associated cabling) in accordance with and subject to
paragraph 1.3.4(g), subject to Fujitsu Services complying with
(and ensuring that any third party Fujitsu Services uses for siting
or storage of such equipment complies with) the following:
(1) provision of a suitable physical operating environment
for CAPO and LINK equipment used for or in connection
with the communications links including the following:
(A) ensuring the physical security of all equipment
which is located on Fujitsu Services and/or any
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such third party's premises to protect against
unauthorised access; and
(B) provision of environmental conditions as
reasonably required by CAPO and/or LINK;
(2) permitting CAPO and/or LINK (including their respective
contractors) to gain access (at reasonable times and on
reasonable notice, and subject to paragraph 1.3.4(g)) to
all locations where such equipment is held or is to be
installed, in order to enable Post Office to effect or
procure the installation, maintenance, repair, renewal
and support of such equipment; and
(3) any reasonable request for co-operation and/or
information made by Post Office from time to time,
where the provision of such co-operation or information
is necessary to enable Post Office to perform the Post
Office Communications Links Services.
Post Office Communications Links Services
Post Office shall, in relation to paragraph 1.3.4(f), be responsible for
ensuring that:
(i) the Post Office Communications Links Services are carried out
promptly, efficiently, diligently and professionally, and with all
reasonable skill and care;
(ii) it obtains an undertaking from each LINK and CAPO that its
respective employees, servants, agents or sub-contractors
engaged to perform the Post Office Communications Links
Services:
(1) keep confidential, and not disclose to anyone else, any
Confidential Information of Fujitsu Services disclosed by
or obtained from Fujitsu Services in the course of
performing the Post Office Communications Links
Services;
(2) use such Confidential Information only to the extent
reasonably required to perform the Post Office
Communications Links Services; and
(3) return such Confidential Information held in tangible form
to Post Office, and to irretrievably delete or destroy all
such information held in electronic form, on termination
or expiry of that party's obligations in respect of the Post
Office Communications Links Services,
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other than as required by law;
(iii) it or any third party engaged by it to perform the Post Office
Communications Links Services complies with any reasonable
instructions and/or requirements (including without limit any
reasonable instructions and/or requirements relating to Data
Centre security) given to it by Fujitsu Services from time to time;
and
(iv) the communication links between the Data Centres and CAPO
and LINK (respectively) shall have sufficient capacity to meet
Post Office's business volume requirements from time to time;
and
(v) Post Office shall fully indemnify Fujitsu Services in respect of
any personal injury or loss of or damage to Property incurred by
Fujitsu Services, its contractors or their respective employees
and authorised agents to the extent that such personal injury or
loss of Property is caused by a Default of Post Office, its
employees, agents or contractors in connection with the
performance of the Post Office Communications Links Services.
1.4 Exclusivity
1.4.1
1.4.2
1.4.3
1.4.4
1.4.5
No computer system shall be connected to the HNG-X Central Infrastructure or
to those elements of the HNG-X Telecommunications Infrastructure which are
employed exclusively in the provision of the HNG-X Services without the approval
of Post Office.
Fujitsu Services shall maintain a register of computer systems with which such
connections are allowed.
The HNG-X Central Infrastructure and HNG-X Telecommunications Infrastructure
shall provide links into other computer systems as required to support the
introduction of new or re-engineered Transactions required by Post Office.
The identity of any computer system with which a link is to be established shall
be authenticated.
Fujitsu Services shall produce reports detailing any attempt to establish a link
(specified in paragraph 1.4.3) which is rejected. Fujitsu Services shall provide
these reports to Post Office on request. Such reports will not be required where
the link is between the HNG-X Central Infrastructure / HNG-X
Telecommunications Infrastructure and the Banks; and the rejection is due to a
failure of the Banks; or between the HNG-X Central Infrastructure / HNG-X
Telecommunications Infrastructure and the MA and the rejection is due to a failure
of the MA.
1.5 Continued Support of operating systems and Software
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17
21
2.2
3.1
3.2
Fujitsu Services shall fully support the Software in the HNG-X Service Infrastructure
during the life of the elements of HNG-X Service Infrastructure on which such Software is
utilised in providing Services.
Functional Title or Code
Fujitsu Services shall ensure that each component of the HNG-X Service Infrastructure
is clearly marked with a functional title or code so that it can be readily identified in the
relevant documentation and related to its proper place in the HNG-X Service
Infrastructure.
POLSAP Central Infrastructure
From 5" October 2016 POLSAP Central Infrastructure is detailed in the CCD entitled
“POLSAP Hosting-Service, Service Description” (SVM/SDM/SD/2191).
1.7.1 Not Used.
1.7.2 Not Used.
SECURITY
Introduction
This section covers the security provisions relating to the HNG-X Service Infrastructure.
Encryption Key Management
2.2.1. The HNG-X System shall support a reliable and secure means for the transfer of
data to the Data Centre. This shall include the use of techniques used selectively
and in agreement between Post Office and Fujitsu Services as specified in the
CCD entitled "HNG-X Technical Security Architecture" (ARC/SEC/ARC/0003)
2.2.2 With the exception of PIN Pads (in which case paragraph 2.1.4 of Schedule B3.4
shall apply), a key management system shall be in place so the encrypted data
can be deciphered without risk of that cryptographic key being exposed.
2.2.3. Fujitsu Services shall support the use of PIN Pads and the associated
cryptographic management. PIN Pads shall comply with the requirements of ISO.
9564.
BUSINESS CONTINUITY
Introduction
This paragraph 3 covers the business continuity provisions relating to the HNG-X Service
Infrastructure.
End to End Recovery
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End-to-end recovery shall be performed by Fujitsu Services in accordance with the CCD
entitled “HNG-X Business Continuity Framework” (SVM/SDM/SIP/0001).
3.3 Business Continuity
3.3.1 Data Centre Resilience
(a)
(c)
(d)
One Data Centre will be used to support the Business Capabilities and
Support Facilities (the “Live Data Centre”) with a second Data Centre
providing DR (the “DR Data Centre”). There are network components
(appliances and platforms) at the DR Data Centre which contribute to
the provision of Business Capabilities and Support Facilities.
The DR Data Centre will under normal operation be used for testing
except where it needs to be used for business continuity tests. The DR
Data Centre will also host some live network components.
Each Data Centre shall have the capability in normal operation with no
failures or a single failure having occurred:
(i) to support the Contracted Volumes as defined in the CCD
entitled "Horizon Capacity Management and Business Volumes”
(PA/PER/033); and
(ii) to support Fujitsu Services’ obligations in respect of Service
Levels set out in Schedule C1 and each applicable Service
Description.
Each Data Centre will be configured such that the failure of a single
component will not cause the Business Capabilities and Support
Facilities to fail. For the avoidance of doubt, Fujitsu Services will inform
Post Office of those major Data Centre components whose failure may
result in the need to invoke DR. There is a single high capacity WAN
circuit into each Data Centre. Should the link into one Data Centre fail
then a patch via the other Data Centre will be used.
Switchover to backup systems within the Data Centre and for the
network connections within the Data Centre:
(i) for real-time elements of the Business Capabilities and Support
Facilities shall be automated; and
(ii) for non-real time elements may be automated or manual.
Switchover from the Live Data Centre to the DR Data Centre will be
manually initiated.
In the event that the DR Data Centre needs to be used to run the live
service or if the DR Data Centre itself is unavailable, there will be no
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significant test environment available. In this scenario, limited testing
(sufficient to test minor fixes needed to keep the live service operational)
will be available at a Fujitsu Services development site. However such
testing facilities will not be sufficient to test releases.
3.3.2 The Central Network
(a)
The Central Network comprises the network communications between
the Data Centres and the switches used by Fujitsu Services (or Fujitsu
Services' Sub-contractor which operates such network) to:
(i) Until November 15". January 2018, answer ISDN calls from
Branches;
(ii) convert asynchronous transfer mode (ATM) communications
from ADSL Branches into internet protocol (IP) communications;
or
(iii) convert leased line communications from Branches into internet
protocol (IP) communications
(iv) convert wireless wide area network (WAN) protocols from
Branches into internet protocol (IP) communications,
(the "Central Network").
The loss of a major sub-contractor network switching node within the
Central Network shall not cause the complete loss of the Branch
Telecom Infrastructure. However, should a loss of a major sub-
contractor network switching node within the Central Network occur,
Fujitsu Services (in addition to its other obligations under this
Agreement) shall use all reasonable endeavours to procure that any
shortfall in system performance is recovered within seven days of that
loss.
The Central Network shall be configured such that there shall be no
single point of failure within the Central Network. Some failures in the
Central Network may require the Branch to re-establish communications
with the Data Centre.
3.3.3 The Santander Circuit
(a)
The Santander Circuit shall be configured such that there shall be no
single point of failure (including site failure) within the Santander Circuit.
"The Santander Circuit shall have the capability in normal operation, with
no failures or a single failure having occurred to that link:”
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(i) to support the Contracted Volumes for Banking Transactions for
Santander as defined in the CCD entitled "Horizon Capacity
Management and Business Volumes” (PA/PER/033); and
(ii) of supporting Fujitsu Services’ obligations in respect of Service
Levels set out in Schedule C1 and each applicable Service
Description.
4. ASSOCIATED DOCUMENTS
41 The following CCDs are associated with this Schedule B3.3.
Document Reference Document Title
1 PA/PER/033 Horizon Capacity Management and
Business Volumes
2 SVM/SDM/SIP/0001 HNG-X. Business Continuity
Framework
3 ARC/SEC/ARC/0003 HNG-X Technical —_ Security
Architecture
4 I Not Used
4.2 There are no CRDs associated with this Schedule B3.3.
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