POL00028033
POL00028033
MISC2015 Dec 2020 1 Section 5 Automated Payments V1.1
Automated payments
Barcoded bill payment
+ When the customer presents you with
their barcoded slip, from the Horizon
“Home Screen’ scan the barcode
+ Details relating to the bill will
appear on your screen
+ Confirm / enter the amount the customer wishes
to pay (if applicable, amend the fee) 9° 12345"67890'"'s
+ Press ‘Settle’ and accept the
payment from the customer
+ Staple the receipt to the payment
slip and hand to the customer
Magnetic stripe card bill payment
+ When a customer presents you with a magnetic
stripe card, swipe the card through the Horizon
magnetic card reader attached to the monitor
(indicated by the red arrow on the picture)
+ Details relating to the bill will appear on your
screen
+ — Enter the amount the customer wishes to pay
+ Press ‘Settle’ and accept the payment from the
customer
+ — Hand the receipt and payment card to the customer
Manual entry for bill payments and Payout
vouchers
If a customer's barcode won't scan or the magnetic stripe
card does not work when swiped , or when presented
with a Payout voucher as a text message
+ From the 'Home Screen’ select ‘Manual Entry’
+ Select ‘Barcode’ or ‘Magnetic Stripe Card’
+ Enter the ‘Barcode’ or ‘Magnetic Stripe Card’ : a a
number
=
+ Details relating to the bill or Payout will appear on 4 ewe : re.
your screen
+ For bill payments, please enter the amount the
customer wishes to pay
at ee
+ Press ‘Settle’ and accept payment from the 1 Remember 1
customer 1 Any fees associated with the customer's bill should 1
+ Hand the receipt and any other items (e.g, bank eee en om epadingash
card, deposit slip) to the customer
Operational Training & Development
Delivering Operational Excellence
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