POL00028478
POL00028478
2.4 AUG 1999
—4F2
To David McLaughlin/POCL/POSTOFFICE@POSTOFFICE, Graham
Shervington/POCL/POSTOFFICE@POSTOFFICE, Jacqui
McNeice/POCL/POSTOFFICE@POSTOFFICE, Jeff
Widdowson/POCL/POSTOFFICE@POSTOFFICE, Martin
Box/POCL/POSTOFFICE@POSTOFFICE, Sue M
Harding/POCL/POSTOFFICE@POSTOFFICE
cc John Meagher/POCL/POSTOFFICE@POSTOFFICE, Keith K
Baines/POCL/POSTOFFICE@POSTOFFICE, Min
Burdett/POCL/POSTOFFICE@POSTOFFICE
Hard Copy To
Hard Copy cc
From Jeff Austin@MAILHUB
Date 24/08/99 13:30
Subject Continued Acceptance Incident monitoring
You will no doubt be aware that acceptance of the Pathway systems was not achieved last week and that
we have entered a second acceptance phase of some four weeks duration.
During this period, the live trial will continue and there will be rollouts to more new outlets. Towards the
end of September, there will be a second acceptance decision. This will take (a) account of agreements
reached between now and then on the rectification plans and timetables for outstanding medium-severity
incidents, (b) monitoring of existing acceptance incidents (against critical success criteria in the case of
the medium/high severity incidents) and (c) the emergence of relevant new acceptance incidents.
In connection with (c) there are conditions attached as to what may count or not count as a new
acceptance incident and I will pass on further guidance along these lines shortly. However, in the
meantime, could you please note the need to recommence your live trial monitoring and reporting
activities in respect of:
activity at the outlets; TIP; transaction processing; HAPS and implementation/rollout/training.
Could you please confirm that you are (or will be) monitoring existing incidents and sending the results to
the incident champion.
The nine incidents in dispute for one reason or another are 218, 298, 314, 369, 372, 376, 378, 391 and
408.
Could you send any new acceptance incidents to me (Jeff Austin) and Altea Walker.
If you need any more information about the above, please contact me, Altea or Charlie Stringer. I will be
at the workshop at Renaissance Hotel near Heathrow on 25th and 26th.
Our office telephone numbers are,
deff Austin
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24 wud 1999
TTR
To Keith K Baines/POCL/POSTOFFICE@POSTOFFICE, John
Meagher/POCL/POSTOFFICE@POSTOFFICE, Min
Burdett/POCL/POSTOFFICE@POSTOFFICE, Ruth
Holleran/POCL/POSTOFFICE@POSTOFFICE, Jeremy
Folkes/ITS/POSG/POSTOFFICE@POSTOFFICE, Andrew
Radka/POCL/POSTOFFICE@POSTOFFICE, Bruce
McNiven/POCL/POSTOFFICE@POSTOFFICE
ce Jeff Austin@MAILHUB
Hard Copy To
Hard Copy cc
From Tony Houghton@MAILHUB
Date 24/08/99 11:37
Subject Acceptance Incident Workshop 25 and 26 August
All,
An acceptance incident workshop has been arranged to take place at the Renaissance Hotel (near
Heathrow airport) on 25 and 26 August. A draft agenda is attached.
If needed, the hotel can fax you directions - the hotel telephone number ig 40On arrival, the
hotel receptionist can tell you which meeting room we will be in.
Also attached is a spreadsheet which lists the incidents to be discussed and, for each incident, the
champion, technical and business experts. . Discussion on Wednesday may alter the incident numbers
scheduled for Thursday.
The workshop begins at 09:15 on Wednesday with a POCL-only pre-meeting starting at 09:30 and
Pathway arriving at 11:00. If itis possible to arrange time slots for Thursday I shall do so and notify you as
soon as possible, however, this is based on your own availability on the day
As soon as possible could you please :
1) Let me have any comments you may have on the agenda and the hotlist
2) Confirm your availablity (including any restrictions) for both days
3) Confirm which of the technical and business experts you would like support from for the detailed
reviews as indicated on the agenda (other than Jeremy Folkes and Min Burdett I have not yet formally
invited any of the other experts)
4) Let me know if you need directions for the hotel.
i if you have any questions.
Regards,
Tony Houghton
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— 7
To Steve Grayston/POCL/POSTOFFICE@POSTOFFICE, Keith K
Baines/POCL/POSTOFFICE@POSTOFFICE, John
Meagher/POCL/POSTOFFICE@POSTOFFICE, Min
Burdett/POCL/POSTOFFICE@POSTOFFICE, Ruth
Holleran/POCL/POSTOFFICE@POSTOFFICE, Jeremy
Folkes/ITS/POSG/POSTOFFICE@POSTOFFICE, Andrew
Radka/POCL/POSTOFFICE@POSTOFFICE
cc Jeff Austin@MAILHUB
Hard Copy To
Hard Copy cc
From Tony Houghton@MAILHUB
Date 24/08/99 12:49
Subject Acceptance Incident Workshop 25 and 26 August
All,
It seems my last e-mail is unclear regarding who from POCL should be attending Day 1 of the workshop.
The Day 1 POCL attendees are limited to :
Keith Baines
John Meagher
Min Burdett
Ruth Holleran
Jeremy Folkes
Jeff Austin
Day 2 attendees will be the same as Day 1 plus Steve Grayston, Andy Radka and the technical and
business experts called upon by the champions for Al 218, 298, 376, 378 and 408. However, the Day 2
agenda is subject to agreement at the end of Day 1 so this may alter.
I can now confirm that both days of the workshop will be held in the Caravelle Suite at the Renaissance
Hotel.
Regards,
_Tony Houghton
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7
Horizon - Acceptance Dispute Workshop
Renaissance Hotel, Heathrow, 25" and 26" August 1999
Outline Agenda
Wednesday 25" August
09:15 - 09:30 Coffee
09:30 - 11:00 POCL-only pre-meet
11:00 ICL Pathway arrival
11:00 - 11:15 Introduction
11:15 - 11:45 Process Outline
* rules of engagement
* attendance
* objectives
* timescales
11:15 - 13:00 High level incident review
« Agree position on AI status and rectification plans
13:00 - 14:00 Lunch
14:00 - 17:45 Detailed review of AI 314, 369, 372 and 391
17:45 - 18:00 Agree agenda for Thursday 26" August
18:00 - 18:30 POCL-only wash-up meeting
Thursday 26" August
Day 2 is intended for detailed discussion of AI 218, 298, 376, 378 and 408 spread
across two sessions. This may be altered by the outcome of Day 1 discussions. If
possible, time slots will be allocated to specific incidents and attendees notified later
today (24-Aug).
09:15 - 09:30 Coffee
09:30 - 11:00 POCL-only pre-meet LO+Fo= U0
11:00 PA Consulting and ICL Pathway arrival PAS Capiry Baty
11:00 - 11:15 Introduction ©) a
11:15 - 13:00 I Session 1 TS.
13:00- 14:00 I Lunch (Es) qo?
14:00-17:30 I Session 2 aay
17:30 - 18:00 POCL-only wash-up meeting UY
Horizon Acceptance Tea
Tel i
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25/26 AUGUST HORIZON ACCEPTANCE WORKSHOP - INCIDENT LIST 2ath August '99
52 a y Severity "I. Severity. [~~ -, I. technical 7 Business x
‘Al i].Description ae S (PWY)-: I) (POCL)."I- Champion Expert Expert ‘I.Remarks
Provision of tech. documentation Ruth
314 Ifor TP suppliers inadequate. Medium _I Medium I Keith Baines IJohn MeagherI Holleran
Systems management (not all 299
‘offices successfully upgraded to John
372 ILT2) Medium_I Medium I Meagher _IJeremy Folkes}
Deficiency in physical security at - John
391 IBootle & Wigan Low Medium Meagher _IJeremy FolkesI
“Kevin
Corrigan
Scanner reliability in relation to (Tim
369 IOBCS transactions None Medium_IRuth Holleran] Karen RogersI Bentley)
Training course Cash Account Steve Trevor Nancy
218 [module inadequate. Medium High Grayston Rollason__I GroffWitton
Counter system subject to lockups
& screen freezes requiring re- John
298 Iboots. Medium High Meagher _IJeremy FolkesI Min Burdett
Derived cash account not equal to : Graeme
376 {electronic cash account Medium High _IRuth Holleran} Calum Craig I Seedall
IAIS contravention/Data Integrity on
378 Ithe cash account (TIP) Low Medium IRuth Holleran} Calum Cralg I Min Burdett
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25/26 AUGUST HORIZON ACCEPTANCE WORKSHOP - INCIDENT LIST
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24th August '99
a Ege F ~ Severity. I Severity’ - Technical, Business : ;
AL IDescription + (PWY) I (POCL)~I’ Champion. Expert. I - Expert _I- Remarks.
Failure of the Horizon System Adele Dave
408 {helpdesk to support the network. Medium I Medium I Andy Radka I Henderson .I McLaughlin
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