POL00039782
POL00039782
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10.
11.
12.
13.
Horizon Training : Competency and Conformance
Action Points
Ann to copy round the 39 week Horizon schedule for Ann
subpostmasters
Clare to get hold of the details of the cost of ICL Clare
remedies regarding calls to their helplines
Clare to send out copies of her report ‘Conformance Clare
Costing Report’
Ann and Sue to fill the group in regarding progress - Ann/Sue
on transaction timings (pre and post Horizon)
Ann to copy to Alan Bourne a summary of the course Ann
outlines for each of the Horizon training courses and
an example of the competency tests
Sue to copy Douglas Craiks report on implementation Sue
support costs to Kathryn
John Breedan to check what's on the ISDN (?) John
database regarding individual RNM assessments of
offices
Ann to check with Trevor/Bruce that the 100 people Ann
being put through the base lined courses are a cross
section and to confirm this to Alan Bourne
Sue/Ann/ Alan to compare competency requiredand = Sue/Ann/
what Horizon training will actually deliver Alan
Kathryn to identify timescales for outstanding work Kathryn I
and supply to Bruce. 7 .
Kathryn to get hold of Dave McLaughlins work Kathryn
regarding ‘types of learner’ in the 204
Everyone (including those copied in!) to check Annex All
B for additional reports that they said they would
supply and to send them to Kathryn by 1 March
-Kathryn to arrange the next meeting for mid/late “Kathryn
March .
ANNEX C
H:\data\ team\kathryn\kc174.doc