POL00039783
POL00039783
YD
Notes of first meeting of Horizon training group: 3/2/99
HORIZON TRAINING COMPETENCIES DEVELOPMENT GROUP: MEETING ON 3
FEBRUARY 1999
INFORMATION TO SHARE AROUND THE GROUP
ANNEX B
WHO TO
INFORMATION WHICH HELPS US TO ASSESS THE
CURRENT RISKS: SUPPLY?
™ Cost of ICL remedies from POCL if our staff are not competent I CLARE
™ Horizon database key information (from John Meagher) CLARE
¢ Regular reports on potential risks which a training solution CLARE
could avert, from: Horizon service reports, BA/Pathway/POCL,
joint meetings, Before and After procedures group,
™ Progress reports on roll-out (e.g. number of people being, ANN
trained) Dara Forde to supply
™ Clare’s conformance report and CEC paper - CLARE
™-. Research services reports: assessment of product association ALAN.
for counter clerks, Horizon ;
™ = Quick and dirty evaluation of strengths and weaknesses of SUE
counter skills course from Sue Smith
@ Right First Time report (HEB) - CLARE
™ Ann Green’s report on Ic offices ANN
™ Kate Doyle to provide report on what we’ve leaned from CLARE
regional helplines and systemline that could help us identify
common problems
m™ Dave McLaughlin to feed in measures on impact of non DAVE
conformance, common problems and impact on transaction’ ©
length
™ Trevor Rollason’s report to Bruce McNiven: ANN
™ Report on ECCO and manual offices, from Sue Smith SUE
™ Pathway information available to Anne Green ANN
™- Kevin Lenihan’s early report on risk to transaction processing I JEFF
INFORMATION WHICH HELPS TO DEVELOP
SOLUTIONS:
@ Summary of what’s in Horizon training for outlet managers- ANN
Anne Green ©
@ Summary of what’s in competency test (Sue) SUE
™ From Dave McLaughlin, types of learner among the 204 DAVE
@ From Dave McLaughlin, common error areas and high impact I DAVE
areas so Sue can assess how best to get these highlighted
quickly in existing training
Clare Dryhurst
e:data/kathcooklhor
POL00039783
POL00039783
Notes of first meeting of Horizon training group: 3/2/99
¢ From Bruce McNiven/Douglas Craik - summary of what they’re I ANN’
planning for supporting first balance and dealing with estimated
risk
Clare Dryhurst
e:data/kathcooklhor