C&SM National Standard forms & AIM toolkit October 05 v1.4
Area Intervention Manager Visit Log
Admin duty to complete (except date and length of visit which is completed by AIM)
POL00044223
POL00044223
Date and issue
6/2/06 — Large loss
Branch Fazakerley Postcode I; GRO, IFadCode I 214420
Details of visit £3959 shortage I Type of visit Visit
in week 41 (ie phone or visit)
Date of visit 8/2/06 Name AIM Kevin Ryan
Length of visit 2hours I Segment Diamond Actively Yes
20 mins Account
Managed ?
Y/N
Hardship Y/N ATM? (note type,
eg self fill)
Mandatory requirement on all visits (to be completed by AIM)
Bal/ Suspense. Check
last 2 Branch Trading
Statements (record
amounts)
TP O09
£3959 .00
short
Is Mail accessible to the
public
How is it accessible
Is this due to customer
convenience or a
storage issue?
What actions have been
taken to address this?
Any other comments
No
ONCH/FONCH
Check declarations (end
of day)
Check sales against
holdings
Good
Optional dependant on visit any breaches should be annotated as to what action has been given
Sales (POM) Good
Branch Standards _I Good
Security Good
Current issues
I attended the office as they had received a request for payment for the
loss sustained in TP 09. Chesterfield have now put a temporary block on
this awaiting a transaction correction. I have checked all the office
documents, transaction logs and event logs for the week concerned and
there is no sign of what has caused this loss. I have contacted Girobank
who are looking to see if there are any errors that have come to light. I
have advised the manager that Chesterfield will only allow the block to
stand for so long unless they can discover were the error was made. If not
then the PM will have to make arrangements to settle with Chesterfield
Girobank have stated that there is no discrepancy showing.
Opening times
ATMat branch
poster displayed
POL00044223
POL00044223
C&SM National Standard forms & AIM toolkit October 05 v1.4
High risk audit
issues
ACTION (Detail any additional actions to be followed I WHO DEADLINE I DONE
up by Spmr /C&SM/APM/Admin or other) DATE
EXPAND ON ANY LETTER REQUESTED/CLARIFY ANY POINT