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Regular Call re Horizon Issues
Meeting 31/0713
Attendees:
Team/Function Attendees
Legal Rodric Williams
Martin Smith
Jarnail Singh
Financial Services Centre (FSC) Rod Ismay
Security Dave Posnett
Rob King
Communications Sophie Bialaszewski
Network Gayle A Peacock
Information Technology &
Change (IT&C) Steve Beddoe
Network Business Support Centre (NBSC) Kendra Dickinson
Dave
Posnett
Security
Spoke abou
¢ Dave Posnett attended branch re security
(TORCH) visit. The OIC demonstrated that
a customer’s letter was on the scales,
weighed 25g and should be £1.70 for 1st
class recorded delivery service. There
was no icon or screen option for this
service, the minimum service was £3.70
for a 2nd class recorded small parcel.
OIC had contacted Helplines and was
informed to reboot on each occasion. I
took photos of the screen and calendar
entries. Matter discussed with Simon
Baker, but branch did not form part of
2nd Sight case referrals.Lepton situation
concerning existing v system reversals
discussed.
ities
Horizon Issue
RECORDED DELIVER)
e Helen Rose completed a report re ‘system
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reversals’ on Horizon. These system
reversals are normal and correct, but on
Horizon and Credence logs these reversals
show up as ‘existing reversals’, implying
that the user has performed the reversal.
On instruction from John Scott, the
report was emailed by Dave Posnett to
Rodric Williams for comment/advice (cc
Dave Pardoe, Helen Rose and Elaine
Spencer).
¢ Spoke with Suzanne Winter .. Martin
Humphreys from Government Affairs is
asking for information/background about
the Thomas Brown case. This case (and
the name Thomas Brown) was mentioned in
Parliament by MP Kevan Jones when MP Jo
Swinson spoke about the 2 Sight interim
report. I advised Suzanne to provide
Martin with her offender report as he is
an internal requestor and this would give
him the background on the case.
e TP call from Mike Stanway .. barrister
from CPS currently prosecuting in a PO
related matter has seen 2™ Sight report
and media coverage re Horizon. Wants to
speak to someone. I advised Mike that
the barrister should be directed to
Jarnail Singh in the first instance, or
Martin Smith if need be, as the matter
was in the court process and discussions
should be maintained within the legal
arena by lawyers. Also spoke to Jarnail
who subsequently received the call from
the barrister. Transpires the case
concerned theft from a pouch and wasn’t
anything to do with Horizon.
Steve
Beddoe
IT&c
Supporting documents are being improved as are
help guidelines. Stakeholder meeting next
week.
Documents are being referred to NFSP, to be
reviewed by less experienced SPMRs.
Feedback from SPMRs from this years conference
‘what can we do to make things easier’?
Liaising with Fujitsu (reference data, quick
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fixes, budgets, etc) ... By August for January
‘Release 10. Workshops ongoing.
Gayle Network Highlighted Bureau buy back problems.
Peacock Discussion with Rodric Williams offline,
though appears non Horizon related in so far
as the ‘buy’ icon was pressed instead of the
‘sell’ icon.
Rod Ismay I FSC Enquired about Crystal reporting (clarity of
comms, etc). Sophie Bialaszewski to liaise
with Comms Team.
Mentioned ‘Brand Forum’ ; Paula driving, Gayle
is putting TOR together re support moving
forward.
Meeting to be held with Martin McColls; topics
to include suspense account, to ask how they
want to be involved and have input.
FOI request received from FOI desk (to Andy
Winn) re Horizon issues.
Dave Security Brief discussion held about ATM gluing case as
Posnett matter mentioned by Rod Ismay. Dave briefly
informed all on call that there was a case
concerning ATM shortages at London offices
where a particular engineer had visited.
Martin Legal Indicated he needed to know if anyone had been
smith prosecuted for ATM cases where engineer had
visited.
Action Points
1. Gayle to obtain list of branches via Wincor where engineer has
visited, to establish if branches have sustained losses and if
the losses have been made good.
2. Rod Ismay to ensure branches are not billed for debts relating
to possible ATM cases of concern.
3. Rod Ismay to establish how/when we know that a loss has
occurred in an ATM.
4. Sophie Bialaszewski to check with Comms team about Crystal
reporting (whether POL use it or whether we have something
similar).
5. Dave Posnett to provide Steve Beddoe with details of recorded
delivery anomaly and reversals anomaly.